Quickly FIX the Grey Flashing Folder Question Mark on Apple Mac 🚀

[@ionncarre3534]

by far the most useful video that actually allowed me to get somewhere. I read tons of other articles but none of them mentioned pressing the keys BEFORE turning the laptop on. Haven't fixed it yet but at least now it's a spinning globe instead of a flashing grey question mark folder.

[@SmartPhotoVault]

Best of luck. Thanks for your comment. Keep trying the steps over, it can take a while 🤞

[@sarahsadouk4536]

It's a spinning glob for me too Does it work after it ??

[@gokulrajagopal325]

Change new wifi and check

[@TheTibmeister]

I got in by pressing R and Control. I got on a spinning globe which asked for my internet p/w so far so good. Then your OS X Utilities box up. Click disc utilities that takes me to a box that calls itself Disk Utility but does not look the one on here. And i clicked on delete and nothing seems to happen except they tell me i’m not online. I’m stuck and do not know what to do next. All this because i forgot my damned username. I haven’t begun to use it yet. HELP!

[@ask.mr.life.changer]

after installing it, looked like installing mac os on external drive. can I access mac book SSD drive or BootCamp drive.??

[@Scoutii]

ive searched far and wide, finally came across your video and WE ARE BACK UP AND RUNNING 🎉🎉 THANK YOU

[@SmartPhotoVault]

Welcome back! Happy to hear, thanks for letting us know :)

[@thekid139]

Only had to watch the first 3 mins and this guy fixed my laptop for me🙏🏿 thx u

[@SmartPhotoVault]

You’re very welcome!! Appreciate your comment 🙏

[@Peter-jn3rv]

Command + R + P did the trick. Saved me from a having to do a reinstall 😃

[@nicosbanks9707]

Me tooo

[@nicosbanks9707]

🙏

[@spalding1495]

My computer shut off downloading a new OS and I wound up here - 2nd option worked beautifully. Thank you so much!!

[@SmartPhotoVault]

@@spalding1495 hey thanks for your feedback. Happy to hear this 😀

[@Que.96]

none of the solutions on the video worked for me. this was clearly a hardware issue in my case. after watching the video, i did a bit of research, opened up the laptop, tested the hdd externally (it was fine) and accurately diagnosed the issue as a faulty HDD/SSD cable (probably due to heat - these laptops can get hot). so i ordered a replacement online, had it delivered in 3 days and replaced it myself (this laptop is built like lego) and it worked like new and no data lost👌

[@mgjfile]

I think I have the same issue, the ssd randomly get recognized, but most of the time does not appear in the disk utility

[@mgjfile]

woopsie, looks like my macbook retina 12 inch from 2017 does not have upgradable SSD, is soldered. I need the P5 screwdriver to check :o

[@gkautzz]

What version do you have?

[@magnusandersson7818]

I think I got the same problem. Which Mac did you do it on? I got Macbook pro 13, 2017, do you know if it's possible on that one?

[@frederickcarrington7168]

How did you test the HDD externally, please? I think I am having the same issue as my internal drive is not appearing for me to install OS X

[@MTLJack]

thank you so much! i had to go into recovery mode, erase the existing drive and install fresh new copy of OS. The macbook pro was for my little sister so i didn't mind losing all datas. I suggest everyone to use time machine save time from time.

[@SmartPhotoVault]

Your welcome. Yes good practice to use Time machine, could save time and money. best!

[@xia1494]

Hello so may I ask does the external thing save the original data from Mac or no? Because that’s my biggest concern I do not want to lose my data

[@SmartPhotoVault]

Do you have you data backed up to another drive brefore the problem occured? Using the externail drive you install the OS to that and use 'Time Machine' to transfer your data from the backed up drive.

[@xia1494]

@@SmartPhotoVault okay so my computer has the flashing uestion mark. and i didnt backup anyhing. if i buy an external hard drive i will be able to transfer the data to it?

[@christophergelpi8843]

Thank you! Does the external drive need to be plugged in all the time when using the computer from now on or is there someway to create a Drive within the system so I can remove the external hard drive?

[@arshiaabbaszadeh8391]

Hi, I have the same problem in my Mac. And I fixed by the way you told in the video, that is why I want to thanks you. I have a question if I changed my ssd cart totally, does it fixed the problem. My Mac is A1708 2016

[@SmartPhotoVault]

Your welcome. Happy it worked for you. …Yes you can also release the hard drive. I have another video on this. Link in my description and top comment here. Best

[@LaonRamsey]

It worked! I'm so unbelievably thankful for your effort. Everything wasn't working. The P and R button restored it. Thank you so much again.

[@SmartPhotoVault]

Thanks for your kind feedback.

[@richmassingham4036]

Thank you so much! Had been doing my fix the looooooong way around by going into the recovery mode and using ‘first aid’ on the preboot failure. Resetting the PRAM NVRAM has worked wonders now my laptop boots up every single time! Thank you so much again!

[@lunarinthestarz]

what if the option key only brings up internet recovery

[@-thug_hak-ful_ship8132]

Yes me too there is no loading please need help

[@pigmyshrew4665]

Mine does too - just looking through comments to see if there was an answer to this?! I did the internet recovery just in case and it went through to the utilities bit. Did you work out how to do it??

[@Randomguy-yh7du]

@@pigmyshrew4665this video is outdated as fuck…

[@Jacob.Pratim]

put a eathernet cable in and it will work , cuz ur wifi 2 slow

[@princecharles3827]

Same thing mine too is showing

[@JohnVand-cp4uu]

I have newer subscribed or commented but this guy knows what he’s talking about

[@sttrawberryshortcake16]

Can i backup my disk before erasing it, when its in this condition

[@SmartPhotoVault]

Not sure how. It’s better practice to back up your HD regularly in case this exact problem happens. Sorry, I wish you luck.

[@pallasathena1555]

Cheers mate, id given up my Mac for dead about three years ago but when I plugged it in on a whim i got that file question mark thing. Well confused using the apple service page but thanks to this video was able to reinstall mavericks on my 2TB hd 👍

[@SmartPhotoVault]

This is amazing to hear!! So happy for you!!

[@dhojeyktm2197]

Pressing and holding the option button and selecting a drive helped me. Thanks a lot😊

[@SmartPhotoVault]

Briilaint to hear 😀

[@Truckinwitray]

I keep getting. An error occurred while preparing the installation. Tried running this application again error. while trying to install macOS Sierra. What can I do to fix this?

[@SmartPhotoVault]

It's likey to be either the disk or disk cable is damaged.

[@osovitor28]

Thanks!!!, the only solution I found on KZbin.

[@SmartPhotoVault]

Happy to this helped you. Thanks for the feedback :)

[@abadadson8648]

Thank you this help however what would you day is the best way to fix this issue?

[@midoleyla]

What if you don't have a time machine back up saved before

[@dombeat8215]

Where do you install MacOS?

[@SmartPhotoVault]

My methods was to install this into a external hard drive as my internal drive was broken. If you can repair your internal drive you could try that route too

[@macheifach]

I just can't get to the disk utility, no matter, what I do. Tried to update the firmware through usb, doesn't work. Tried to reinstall an appropriate MacOS with an usb drive but it get's stuck somewhere in the progress bar with the apple logo above for hours. Cmd+R does nothing, neither does Cmd+Option+R, I never get to the spinning globe (the keyboard does def. work). Just can't make it work. Any ideas?

[@IzzyEze]

Thank you sooo much!!! I used my Hardrive and it finally started up! Found the internal disk on the laptop and repaired it using first aid. Wasn't sure what to do next as it was asking me questions that didn't come up in your tutorial, so I shut down with power button, and unplugged my hard-drive (was worried all my files would be wiped if not). Started my laptop up again without the hard-drive, and it repeated the recovery process. Final time I started up, it gave me the option to re-install MAC OS, which I did- without a hard-drive or external USB. Hope this helps someone!

[@SmartPhotoVault]

Excellent. Glad you are up and running

[@Np54-l4l]

Wow❤ it worked (keep holding Option+Command+P+R keys together and press the power button once). Thank you so much.

[@SmartPhotoVault]

: )

[@sophiaonus3108]

The Time Machine you talked about. Can you help with how to get it or just any external HF

[@SmartPhotoVault]

Hi, its free with the Mac. Check the app store if you have uninstalled

[@mido1050]

Hi Sir , thank you for your video , I press R+P when starting up , MacBook works but after some days it come back , can you please tell me where is the problem ? Kind regards

[@SmartPhotoVault]

Hi, this could be any number of things. Sorry its hard to say. If your Mac is tempory working, I would certainly check for OS updates and make another backup. Best wishes

[@mido1050]

Thank you for your support.I reinstalled Mac OS , the same thing . Option command R+P works for some days then the problem comes back

[@TubingYouAll]

I have checked everything carefully, but once the macbook shut down or goes into sleep mode I am getting the flashing folder again. After restarting it like 3 or 4 times I am getting the screen "Your computer restarted because of a problem...". I don't how to fix it. Or is my SSD broken? Sometimes I am able to see the SSD in the disk utility, but sometimes it doesn't show me. Also I can't find the right parts (cable and SSD itself) for a Macbook 2017 without touchbar. Is there anyway you could help me out? *** FIXED BY REPLACING THE SSD ***

[@Kimza11-j9h]

Hello! Facing the same issue with my macbook air, but i didnt have any backup taken before. Without the timemachine, how can i fix this one?

[@SmartPhotoVault]

It can take. afew attemps to get the mac working with my steps. BUT if either the hard drive is broken, or the cabel is fualty, theres not much you can do. You would have to replace the broken part. Or use a external HD as a tempory measure. Wishing you good luck

[@lopezb]

Question: if you install macOS on an external hard drive, then basically if your Time Machine backup is old, you can’t recover any of the new stuff that was on your Computer, right?

[@SmartPhotoVault]

You can recover what you backed up. Simple as that

[@ianhorgan9891]

Fantastic, thanks, erased the disk, but didnt tell me how to get an internet connection to get it going again!

[@SmartPhotoVault]

Try your internet password at login stage.

[@ionncarre3534]

Thanks again for the video! So I tried again and I managed to get to the Disk Utility screen where I was able to do first aid on my internal drive. Everything went fine, I clicked done, and then pressed restart my laptop, and all of a sudden I was back at the flashing grey ? folder again. Is there anything else I was supposed to click after pressing ‘Done’ on the first aid process? What am I doing wrong?

[@SmartPhotoVault]

HI there, Its a good sign that you can see your internal disk. (mine didnt show up) ...This step repairs the disks that can be fixed. If like in your case, I would say try for a second time. Before moving on to the other steops in my video. If nothings works its either the disk is totally coruped or the disk cabel s broken. Personally I had to use an external hard drive to temporarly run the OS system on. or you can replace the Disk. Hope this helps and good luck.

[@tafadzwazungu4638]

Thank you so much. Great video. I was stuck and stressed. You saved me 🙏

[@SmartPhotoVault]

@@tafadzwazungu4638 happy to help you. That’s good news

[@roxzombie2611]

Thank you, very useful content. Have a good and following days

[@SmartPhotoVault]

@@roxzombie2611 thank you Rox. 🙏

[@alanisjassira6744]

It is possible to save your date if you didn’t before when transferring to the new hard drive?

[@piaroxandepra4346]

Hi do you have any idea on how should I fix my capslock, delete and space keys are not working after I update. Tried to turn off the hotkeys and reinstalled/downgraded it to catalina but still not working.

[@SmartPhotoVault]

Hello, Sorry you experienced this. I’m unsure on the solution. I may suggest asking in the Mac forum page on apples website. Someone who experienced this should be able to help there

[@Randomofficial14]

@@SmartPhotoVault for me it crash

[@AbbasBayatfar]

Hi, thanks for sharing the experience. With 'cmd R', I can move forward until see the window 'macOS Utilities'. There, I choose 'Disk Utility' but the button 'Continue' doesn't work. Please help me what to do, thanks.

[@SmartPhotoVault]

Can you se your HD in Disk Utility?

[@Tom-bl4fp]

Hello, great video! But will the Mac work better with ssd drive, than hd drive and does the drive need to be connected always?

[@SmartPhotoVault]

@@Tom-bl4fp yes if you use a SSD as a solution and install your operating System on it, it will require ti be plugged in to use you Mac. If you buy a fast SSD. You can preform most regular tasks just fine. This was what I did. Then after a while a replaced my internal HD. (I made another video in that step on my channel) Wishing you the best with yours.

[@Tom-bl4fp]

@@SmartPhotoVault Thanks!

[@cupidblues]

Great video. I accidentally erased the hard drive. Option + Power saved me. I mounted the hard drive option & it mounted the new OS. Worked great 🎉🎉

[@SmartPhotoVault]

Excellent to hear to hear your back up and running :)

[@ArcadeN9]

Thank you! My sister give me her old wipes computer and now I have my own Mac book! Thanks again!

[@SmartPhotoVault]

@@ArcadeN9 brilliant 🤩

[@Tracyhavea]

THANK YOU!!! I Watched a million videos and read a bunch of different articles and nothing worked for me, but now my laptop has booted properly thanks to you! 🥳🥳🥳

[@SmartPhotoVault]

@@Tracyhavea amazing to hear! Happy days :)

[@mustyarticraftz891]

The holding option key and power button once worked for me... Buh I did one thing different, connected it to my WiFi on dah same page that presented the hard drive.

[@MitchPorter-pv3kq]

What is that you have downloaded onto the external hard drive? Because I’m having the same trouble connecting to Wi-Fi

[@kez4144]

Hi really need your help got told to come here so o tried factory resetting my macOS High Sierra and all of the sudden it failed so I shut it down and turned it on again and all of comes up is a folder with question mark on it flashing I’ve tried evething watched videos NOTHING WORKS!! pls help I need it for skl

[@SmartPhotoVault]

Did you work through the steps in order here? Any luck 🤞

[@kez4144]

@@SmartPhotoVault yes I tried everything but I’m not using the original keyboard for the Mac because the original one broke

[@Mehrin-iw5et]

Will this work if i have an old model of mac?

[@kg3474]

mac os software videos are needed there are not enough youtubers

[@SmartPhotoVault]

Happy this has helped so many!

[@loopywolf44]

Did you ever figure out what was going on with your old hard drive? Was it the cable or drive failure?

[@philrussell9096]

Sometimes it has no display and the fans are max RPM I’m confused and it won’t boot into recovery mode at all

[@shivangiranjan4012]

None of these worked for me. I didn't see any startup disk or disk utility at all. Only the internet recovery option was visible. Clearly my Mac was unable to detect the hard drive at all. Turns out, the issue was with the transfer cable of the hard disk, not with the hard disk itself. Phew. Got a replacement HDD transfer cable off Amazon for 20dollars and it worked. No data loss and back to normal usage!

[@SmartPhotoVault]

Glad you shared. Happy your up and running again with a new cable. It’s testing you tried this route. In most cases it’s either the hard disk that failed or the cable is faulty 👍

[@queenrahma6373]

I have the exact same issue, only the internet recovery option shows up . But will try your method buy the HHD cable and see how it goes. Thanks for sharing this

[@therealclout9582]

Could you share the Amazon link? I can’t find the cable

[@guilhermedaltrino8123]

Did you open your macbook and replaced it yourself?

[@yobobby9]

How did u isolate the issue

[@georgiapapadopoulou2334]

The option key did the trick for me. Great video

[@SmartPhotoVault]

@@georgiapapadopoulou2334 😁

I got ? MArk, and then I shut down and re open MacBook air and press and hold option key then it asked me network but no network was in list? :D any solution?

[@danvey2560]

If I reinstall the operating system on my MacBook, rather than an external harddrive as you did in this video (is an external harddrive necessary for this?) will it wipe all my files and storage that I had on my MacBook????? Really would be grateful if you can answer this thanks! (I'm desperate)

[@SmartPhotoVault]

My HD failed. I lost my files but had a back up to reinstall from. Yes you need to make a back up of your data before reinstalling OS

[@danvey2560]

@@SmartPhotoVault thanks! How do I make a backup/recover the files if I cannot access the laptop itself?

[@matthew_cramer]

so when i click on the reinstall, nothing pops up for me.

[@DelgadoChris-z5q]

So the last solution with the time machine on your external would be the last one? i dont have an external with time machine back up :(

[@clarissar1470]

Great video! Issue still not solved on my end just yet though- what if my internal disk does appear, and I am able to do “First Aid” on Disk Utility but I cannot reinstall Mac OS? What would be my next step? Thank you in advance!

[@SmartPhotoVault]

Hello, Thanks for your comment. I'd say, try the First Aid if you can. If you get a change to back up your data again onto and external disk, do this right away. Then if you need to reinstall Mac OS to another disk you have recent backup. Best of luck

[@Scorpionstudios.]

How to do it for mac mini 2014?

[@HashirEasa]

hold alt command p r and press power button

[@MichalWinner-cu4wo]

Please I really need ur help here ... whenever I get to the last step it all just turns blunk

[@Itsallinmind-production]

I had to erase my external drive in APFS format because the one you said wont allow me to reinstall with the partition issue.

[@damondevasher7147]

Will this work for a regular apple Mac not a laptop

[@edgvio778]

Apart from External hard drive can I use a flash drive if, because I don't have any hard drive available for now

[@SmartPhotoVault]

Hi there, yes that will work too. The performance will depend on the flash drive’s speed, and the applications you intend to run on it.

[@lituationwashington9200]

Why when I do this option the internet recovery shows up but disk utility doesn’t

[@JunaidAhmed-r9u]

Did it solve for you?

[@randroshanciano-hp5fd]

Hi! What kind of harddrive are you using? Is it exFAT?

[@kvngrah2052]

Do I have to use a Mac keyboard? Mines was damaged and I have a dell one. Are the option buttons the same?

[@SmartPhotoVault]

Hello, I’m not to familiar with PC’s. I’d say try the buttons you would normal use that mirror the Mac. Best of luck

[@kez4144]

Hi have u fixed your because I have the same issue

[@touchofgrey5372]

I'm supposed to press and hold Option & Command keys, the P & R keys AND turn the computer on??? I did not see you do that!

[@PrabeshRai]

What if we dont have backup time Machine in external hdd?

[@shugarfitscollections5907]

whats the link of downloading mac os to an external hard drive?

[@dakshkumar4261]

Hi, When I do the Re-install Mac OS Option. No Disk images are shown (to select) to re-install Mac. I followed your video and understood that using the Disk Repair Utility we need to fix this part. Does this mean that my internal iMAC disk is corrupted / gone ?

[@westcoastrepairs6097]

brother my macos high sierra not fixed did all the things. can you show me how to create and install that

[@liasmith614]

Hi my macbook pro is doing this, and before I had a problem with the screen staying blank when I put it on, the guy who sold me the macbook is saying that is caused bcuz of shutting down while updating or shutting down incorrectly, can u tell me if that's true? But I never did either

[@SmartPhotoVault]

Do you have the flashing folder ? Or just a blank screen? Did you try step one in the video ?

[@liasmith614]

@@SmartPhotoVault Hi, I have the flashing problem but the Mac won't take my wifi password, before this flashing on the screen happened the Mac stopped connecting to my wifi, had the whole internet change and same problem

[@amonara123]

Thank you. Finally I found that one may press option button alone to call disk select screen. Why the heck it is not written on apple web page.

[@SmartPhotoVault]

Happy to help mate. Have a good day

[@nuryadimuhamad4941]

If i change the SSD memory will it fix this problem?

[@SmartPhotoVault]

@@nuryadimuhamad4941 SSD or connecting cable. (I used a temporary external drive before replacing the internal SSD)

[@nuryadimuhamad4941]

⁠​⁠​⁠​⁠@@SmartPhotoVault. Thank you for your response. “Connecting cable” means the cable inside the macbook? And also, before you replace the internal SSD, you install MACOS on external drive ? I’m so sorry for my bad English

[@blackmoonstudios8842]

Thank you for the video. I ahve entered into "disk utility", followed your steps (also plugged one external drive with MacOS Catalina) but when I try to erase the external unit (same to the one you have selected), it gives error message, in the details says "unmounting disk (-69888)" - Operation failed. Can you please help me?

[@keylasugg6553]

Thank you so much. I had been through so many videos and nothing worked until I found this one.

[@flipperspider4824]

How do you fix it? How do you keep it on there because on mine it just keeps going back to the original thing(file?)

[@SmartPhotoVault]

My instructions are in the video. The step by step is all I can provide. Thank you

[@gianmazo4014]

Great solution, excellent results!! 🙌🏻

[@SmartPhotoVault]

Thank you1 🤩

[@benzeglam]

Thank you very much. I had this problem today, watched some other videos that suggest many things other than resetting the ram, I have tried everything, nothing worked, and I was convinced it's a HW issue, but when I reset the ram after watching your video, I could boat into my SSD, you saved me from buying unneeded new SSD and SATA cable.

[@SmartPhotoVault]

Loved hearing this news. Happy the video helped you 🙏🏼

[@touchofgrey5372]

@@SmartPhotoVault Would you please, look at my comment at the top of the comment section and see if you think you can give any suggestions! Thanks!

[@hsantamaria3240]

You are a lifesaver as I am in the middle of looking for my next job. Resetting the ram using the P R shortcut did the trick right away!

[@SmartPhotoVault]

Brilliant news. Happy this helped you 🙏🏼

[@leyarp92]

Esto me ha salvado la vida, gracias 🙏🏻

[@Sgtviolence]

Same with me. I never would’ve known how to do this if not for this video. Thank you again!

[@blissful351]

Thank you very much for fixing my laptop.Very relieved !!

[@SmartPhotoVault]

Always welcome! Happy to hear :)

[@tsiprikozz1783]

2 years later I’m here to share my experience. I bought the MacBook Pro 15” 2016 and since I got it second handed I wanted to clear the hard drive and everything. I wiped my disc completely deleting everything and while I was still on recovery mode my laptop battery went out forcing it to shut down. When I booted it back up it said contact  support blahblah. Then I followed those steps:1shut down the mac.2 boot it again while pressing options, command and r.3 now in recovery mode again just go ahead and reinstall macOS. That’s it my laptop is working again. Hope I helped.

[@D-TITLE]

If I have to re-install my MacOS do I lose all of my files and data?

[@AshtroJ]

Great video and very helpful. I have a question though. Why does this happen in the first place? Since I cannot see the internal hard drive in the Disk Utility screen, this means I can assume that the drive itself has failed or the power cord he mentioned is broken?

[@SmartPhotoVault]

Hi Ashton. Correct. In that case. Either the Disk, or cable has failed

[@axolilemofu9786]

big bro what if i got this while trying to wipe it out?

[@p2production907]

I tried to factory reset my imac and i accidently clicked restart when i had to do something else when i deleted my drives

[@SmartPhotoVault]

Ahh ...Im not too sure. Anyone else here can help with this one?

[@zaags6511]

R and control got me in thanks bro. Even works in 2024 on a 2011 model.

[@SmartPhotoVault]

Lets go!!!!! Thanks for your comment man!

[@jryzys3005]

Hi maybe you have an idea what to do? After pressing the option button no disc shows up but the arrow with internet recovery only and when i press it and connect our wifi the globe with exclamation point -2002F shows

[@SmartPhotoVault]

Yes I believe at that stage you can connect to internet recovery mode. That should be an option too

[@carlomac]

I think that means it’s having trouble connecting to apples server. In your modem router change to google dns settings (login to your router via another device), for the primary make it 8 8 8 8 and for secondary make it 8 8 4 4

[@fivehunnid2907]

Can this be done on desktop also

[@NicolaThomas-qc9nz]

This video was extremely helpful. Thank you so much. I didn't have to do all of the steps because the 3rd reboot option worked for me

[@SmartPhotoVault]

Brilliant news. Happy to hear this helped you😃

[@kdavid241]

First option worked for me.... Thank you my brother....

[@SmartPhotoVault]

Excellent man! Happy to hear

[@mohammadkhaleelkhan4344]

Can I use pen drive instead of hhd pls reply ???? Emergency help

[@Stavroguine826]

Hi. I don’t understand, you say « make sure it’s on Mac OS extended « . But everywhere else they say chose APFS for SSD ( some say it doesn’t matter what you chose).

[@setarehjanatkhah642]

The method at 3:08 seemed to help, still waiting to see if it does but had to comment to thank you as I wait!!! ❤

[@SmartPhotoVault]

😃

[@ayeshaa3254]

i cant see the macintosh hd thing please help 2:50

[@leosolis8050]

I have the same issue! Mines only shows internet recovery!

[@s.i.m.p9907]

What if itonly shows internet recovery?

[@beautyinsideoutnl]

is this for the MB Air also?

[@SmartPhotoVault]

Yes, Hope you find it useful.

[@beautyinsideoutnl]

@@SmartPhotoVault but I don't have a backup of my MB

[@beautyinsideoutnl]

​@@SmartPhotoVault Unfortunately, both methods don't work for me. I did get 2 drives, entered my interet and chose macOs HD. I saw a globe but eventually got a black screen with a prohibition sign. I don't have a hard drive backup. What can I do?

[@flotintiangco6344]

I am not a tech person at all with computers, but let me tell you..this video was so helpful!!! I was trying to help my brother fix his laptop because for he forget Apple ID, Password, Recovery Key, etc. Ugh! I got so frustrated! So just watch all these youtube videos and THIS one helped alot! Resetting the whole laptop to start fresh all over. I didn;t care what got erased on my brothers computer. LOL. Overall great tutorial!

[@SmartPhotoVault]

Happy to help. Thanks for your words

[@PatsPerfectPlatinums]

It reinstalled mac os but the mac is so slow and glitchy. I can’t open safari or anything really

[@livingthelava]

Awesome instructions. I think you saved my MacBook startup issue, for now. Still need new batt and will change HD anyhow. But now it boots to an external drive. Thanks

[@SmartPhotoVault]

Great news. All the best now!

[@DUDEitsDYDEK]

It worked for me, and the OS downloaded, but I can't agree to the terms and conditions to finish the setup

[@llcbiz123]

I’m in the middle of getting my iMac ready to sell. I erased everything. The disk at the top that said Apple (I no longer see it). How do I fix that so I can sell this thing. I was getting the folder with the question mark but now I’m getting the globe with the hazard sign

[@divyasejekan9568]

Thank you so much 🙏🏻… second method worked for me option + power button .. was really worried what sudden happened to my laptop

[@SmartPhotoVault]

@@divyasejekan9568 excellent, thanks for your feedback. Happy this helped you :)

[@elmaster8677]

Hi pro my old mac book air 2008 damge entrnal hdd and not avilable in my countri because its too old hdd 1.8 inch lif im install elcapitan on externall hdd but not booting juat whait screen with strange mark can u help me

[@SmartPhotoVault]

Sorry, I’m not too sure I understand