They made me WASTE $10,000! Pt. 1

[@Ryan6.022]

The plumbing pipe he is talking about is called poly butelyne. The plastic fittings crack pretty easily and cause issues.

[@Bigrignohio]

As opposed to PEX with the better plastic and/or brass/stainless fittings. Use the expansion type fittings/connectors (Uponor/Wirsbo) and it is pretty much foolproof AND will last a half century (45 to 50 years).

[@Oxblood1987]

There is also Kitec which is a sandwich of pex and rolled seem aluminum which has a tendency to split cause pipe failure.

[@Bigrignohio]

@@Oxblood1987 Rolled aluminum and PEX? Sounds like one of the O2 barrier tubing used for radiant heating.

[@davidklein1245]

Yeah. Poly-B. Already replaced one entire house worth of that. Never want to do it again.

[@LincolnRon]

@@Bigrignohio This video gives a visual demonstration of the difference between PolyB and PEX. kzbin.info/www/bejne/rWqri39uZ6mtg8U

[@AmaraTheBarbarian]

Jasco: "We can't give you that firmware, it's proprietary and unavailable to end users" Linus: "That being the case I would like to return $10,000 worth of switches for not operating as expected due to a firmware issue"

[@monkeywithocd]

No kidding. Sounded like he bought them new from them so I would be demanding they either refund me or update the firmware themselves at no cost to me if they're going to be obstinate assholes about it.

[@richardlincoln886]

..."for not being fit for purpose" (is that a consumer law in Canada?)

[@Eyproshit]

@@monkeywithocd The problem is that the 10k isnt only the sum for the switches but includes the installation etc, and the chances of getting that money back are probably zero.

[@hwarr12]

​@@richardlincoln886 Dunno about Canadia, but that is definitely a thing in Australia. Australian Consumer Law has a very clear section regarding products and how they need to be "fit for purpose". To the point where "fit for purpose" can include what the end user themselves define as the 'purpose'. It was a never ending issue when I worked in the RMA department at a tech store. Always arguments over the difference between a product's 'fitness for purpose' vs a customer's expectations of the product. "Oh, so you'd like to return those headphones because they don't have noise cancellation? Sorry fam, that's just a lesson in doing your research first." "bUt iT's NoT fIt fOr pUrPoSe, I wAnTeD ANC! ReEeEeE" "Sorry mate, that kind of feature is usually very prominently displayed, and there's plenty of resources to consult regarding a product's features - heck, you could have even asked one of our salesmen, and they could have told you that." "This is BS, I'm going to calle the Ombudsman!" "Righto mate, have a good day of it then :)"

[@davidreynolds9649]

@@hwarr12 Same in UK

[@Capt.Marco-Hawk-L.L.A.P]

no firmware upgrade to end user that's totally insane, that's just blown my mind how stupidly crazy that company is, they don't deserve a single sale ever again.

[@dparks256]

In enterprise, the version of this is "only installers/resellers can get firmware." drives me frickin insane.

[@qt31415]

you have to subscribe to have new firmware mate

[@TheIrisCZ]

The worst thing is that this probably is just a one-man decision. Some schmuck has decided to cash out on selling their service despite the developers clearly intended for the end users to update the firmware themselves. And you cannot do anything about it, even as a part of this company. All you can do is to feel shame for idiotic decision that make you look bad. Hopefully this video will go viral, get to the company itself and change their behavior because of bad PR.

[@jureslokar6529]

ive worked in the smart home industry in the past, zwave specifically, you would be surprised how common it is to now offer end customers with OTA files and require them to take the device back to a "certified seller" that will update the firmware for you "for free" even though you then need to pay for deinstallation and installation of the devices.... i would hazard a bet that its an industry standard in the zwave space.

[@TechyBen]

@@qt31415 No, you just have to buy their hub. Their hub has direct internet access so can ping their server and possibly do a handshake. Or it's just security through obscurity. Plus like Nintendo got caught, they are probably using opensource apis/source code and not paying it forwards, while also using closed source AIP/code that they are not paying licencing on. That, or it's a normal microcontroller with a normal bit of code, but they don't want anyone even trying to copy the decide, as they got no product or service worth selling, so they hold up a curtain for the wizard to hide behind.

[@ScottLahteine]

Someone needs to educate Jasco and their support department on what the whole point of firmware is…. To allow us to update our buggy devices and fix both functional and actual safety issues. I think the next part of this story should be: So we ripped the firmware from a newer switch and used it to update the old switches, checkmate.

[@dacid44]

I mean, they bought new products. They had old firmware. I don't think buying another new one would give them a device with any newer firmware. I think Jasco's intended solution is to connect the device to their app and update it that way instead of allowing it through Home Assistant. Which is... not great.

[@DavidMac8Six8]

@@dacid44 I think he meant to rip it from the other switch. The one that looks similar that wasn't a dimmer but looks identical.

[@ardemus]

@@justinepaula-robilliard Too many people don't care, don't complain, don't return, and keep buying. It's like Binding Arbitration, Class Action Waivers, Dispute NDAs, and other garbage companies are increasingly putting in their Terms of Service. They're getting away with it because we, as a society, aren't walking out when we see it. I walk out, I'm right on the edge of ditching my cell phone service entirely because it's all gone too far. I believe, that as a society, we get what we buy and we work where we shop.

[@primefactors888]

Well can't they provide firmware in binary files, like every proprietory product, or if that's not the case they can provide technicians to go to there clients and update the firmware

[@JoshMutia]

Seems like a way for Jasco to get more money through planned obsolescence. Yikes.

[@notme222]

Apparently they tweeted after this stream (before the KZbin) an apology for everyone and intent to change the firmware process. So Linus gets it done again. Wish he didn't have to.

[@greenman8]

I saw their Better Business report. Ooof!

[@BrilliantDesignOnline]

Four days later and no firmware updates.

[@aonodensetsu]

3 months later and it's available

[@zackglenn2847]

I'm glad they managed to pull their head out of their a**. But we all know that only happened because it was Linus getting mad at them instead of a regular customer.

[@aonodensetsu]

@@everythingpony quite literally found it back then, search better maybe?

[@kghyeah9032]

Who knew flipping a light switch in the room you want to be in was such a hassle

[@potatoes5829]

Yea I definitely agree

[@BrumBrumBryn]

Who knew getting up and changing the channel using the buttons on a TV was such a hassle

[@rai_l]

@@BrumBrumBryn thing is you'll usually want to change the channel/volume/other settings on the TV far more often than just turning lights on/off

[@Crumpy627]

@@rai_l 100% fuck with my TV settings 1000s of times more than I fuck with my lights.

[@kghyeah9032]

@@BrumBrumBryn Rip to your lights if you’re messing with them as much as you flip through channels or adjust volume.

[@TheGoodestBrandon]

Thought he was gonna say they charged him for it. Somehow they outperformed my absurd hypothetical.

[@himaro101]

This. I thought they'd put upgrades behind a subscription model or took a leaf out of in car satnav updates and expect hundreds of £££ up front.

[@ZeroX252]

Still upset with Subaru on this shit. Bought a car manufactured in 2013 with maps from 2009. They wanted like five grand for a fucking map update.

[@nathanz7205]

@@ZeroX252 Any Subaru with Starlink or whatever is free to update if you take it to a dealer. Call SOA if your dealer charges you, charging for it is not a Subaru thing. Ive had 3 cars all updated for free.

[@ZeroX252]

@@nathanz7205 That was through Subaru not through my dealer. Granted this was a decade ago and Google Maps wasn't reliable because 3g cell service was still more prevalent than 4g. I yanked the abysmal head unit out and upgraded to a full dash replacement android unit and haven't looked back. FWIW the automotive industry really needs to up their game on what powers the in-vehicle dash systems, or use technology that relies on the end-users cellphone to do the heavy lifting. That 2013 Subaru head unit had an arm CPU from 2001 in it. It took several seconds for the predictive text after each keypress. It's especially insulting when that's what the "premium" audio package comes with.

[@ZeroX252]

Some cursory research shows that they changed their map delivery system in 2015, and the verbiage on the site they link to for map data updates would suggest that you may still have to pay depending on your model and warranty status.

[@michaelmiller3012]

Scotty said it best... "The more you complicate the plumbing, the easier it is to stop up the drain."

[@CMDRSweeper]

"Here from one surgeon to another..." :D

[@xpyr]

Here's the video where he said it kzbin.info/www/bejne/imOxpIeflJlmnZY

[@jorgetello3961]

I'm an electrician so this is pretty funny to me. There's half a dozen different systems out and they all suck in different ways. The coolest ones I've seen are PICO switches, the way I understand it each press of the button generates just enough power to send a quick radio signal to a hub. This means the switches are totally wireless and don't need batteries. It's a breeze to install

[@zevklein9076]

pico is from luton and work with there home worx radio ra and caseta switches

[@ctaaaaaaa]

pico’s have batteries but last a very long time, they say 10+ years

[@ctaaaaaaa]

But yes lutron caseta is definitely the best consumer light switch lineup

[@jorgetello3961]

@@ctaaaaaaa gotcha, someone probably misunderstood a representative and it telephoned into "each press generates enough power for a radio wave". I work in commercial applications so if thats the case thats gonna really suck 10 years down the road, I didn't see a way to replace a battery and those switches are pricey. It's gonna be a hell of a bill to replace all of em every 10 years

[@bar10005]

​@@jorgetello3961 Yeah, Pico use normal CR2032 just have small power requirements, so Lutron declares 10 year battery life on a single battery (and it's replaceable - there's small screw on the back that releases battery compartment). Though switches that generate own power do exist and typically have "kinetic" in their name.

[@wabash9000]

I can't imagine the firmware for a light switch would be that complicated. I wouldn't think it would be hard to write an open source firmware for it. The fact that they don't want to give out the firmware makes me think they are not doing any encryption on it and the hex for the firmware is just the hex that runs on the microcontroller.

[@luckyowl10]

if they don't use encryption on it, then they are trash

[@sharpfang]

The algorithm for motion detection has a good bit of fairly complex DSP signal processing in it, to avoid false positives e.g. from clouds changing the lighting of the room, lights in other rooms spilling into the room creating splotches of light, shadows of trees moving in the wind, cars on the street visible through the window and so on. But after that piece of processing you have a binary output, motion / no motion, and then you can mask it out or accept it, this part is quite trivial and usually done by a completely different chip.

[@Ruhrpottpatriot]

The problem is not how to write good open source firmware. The problem is to write is in a small package that fits onto a lightswitch.

[@ARandom1]

@@Ruhrpottpatriot My Computer Science class on microprocessors was a bitch for this exact reason. Programming something with less than 100kb of ram, is a whole other ball game, compared to something running on a traditional computer. Creating efficient code is what makes things difficult.

[@Ruhrpottpatriot]

@@ARandom1 Exactly. Everybody and their grandma can write a nice face recognition algorithm with OpenCV, few can write the same on small IoT devices.

[@Pehr81]

I will never ever smartify my home. The thought of having my home depending on an app that eventually will not be supported is just terrifying. Mechanical switches worked in the past and will work in the future too.

[@RetroPlus]

Reliability over convenience always

[@davidpanic]

It doesn't have to depend on something that's eventually unsupported. That's the whole point of home assistant, you run it locally on your own device (usually a raspberry pi) and the network traffic never leaves your local network, even works without internet.

[@petervalasik1149]

There is better way to do it. With real automation systems made for building. it's programmed by engineer(me working in industry for over 5 years) to your taste and doesn't need any connection. And lighting is not smart building it's just gimmick. Smart home integrates Air Handling systems, temperature handling systems etc to one central station. Lighting is just bonus on the end. And if your needs change after few years you just call to engineer and he/she can reprogram it for your taste aggain and aggain and aggain. No apps, internet and other bulsh*t. You even can have HMI(human machine iterfaces) anywhere in your house or your phone can act as HMI also. AND also locally. And if you really need, you can connect goggle home or another assistant to control your system by voice.

[@parazeet2525]

There are numerous devices that make direct control available (wall switches, wall sockets, shutter switches..)

[@grqfes]

@@petervalasik1149 thats got to be really expensive though linus has indeed spent 10k on switches alone

[@maxistocker4695]

As a computer scientist I do a lot of prototyping, which also includes testing lots of hardware. Let me tell you, THIS IS NOT AN ISOLATED PROBLEM!!!!

[@knightwolf3511]

it's the same with the car industry, at lest tesla more mixed and is both car and computer. too many companies released products then they stop supporting it after 5 years then they sell a new product instead our maytag washer can only get updates through there subscription service. it's like there trying to make there stuff smarter but there not dedicated or don't care enough to go all the way to keep them updated and instead just keep selling products

[@heinzerbrew]

@@knightwolf3511 a subscription to fix the bugs they sold the product with. reminds me of my horrible experience with maytag 20 years ago, ended with a class action lawsuit.

[@fission1110]

As an infosec guy, this makes me very curious about what demons they're hiding in their firmware. They should be begging their customers to keep their devices updated. Sounds like they think they're supporting some old refrigerators where some tech has to plug a serial cable into the board to push an update.

[@almostanengineer]

Supporting old devices alone would be a good thing, but they should also be able to support ‘self updating’ firmware.

[@teemup9247]

I instantly got the same thought. There is no company that doesn't want their product kept up to date. And there has to be reason for this stance....

[@mattymerr701]

They might have thought linus wanted the source, which is a dumb assumption.

[@TheObsesedAnimeFreaks]

@@Flightcontrol96 then you get sued for damages to someone's house when some hacker gets in and tries to set the place on fire, or botnets someone.

[@TheObsesedAnimeFreaks]

@@Flightcontrol96 well as a class you can ask for far more money such that any damage to your property or working days would be covered. Since well... If your IoT device gets your isp to cut service and the cost of figuring out what went wrong... Can cost you hundreds of not thousands of dollars. And they should be required to pay that.

[@scbtripwire]

They have updated firmware but WON'T PROVIDE IT? They do NOT belong in the smart home device business!

[@MultiKokonutz]

You could just dump the spi/i2c chip or use jtag. You know, super easy

[@crunch9876]

@@MultiKokonutz I have installed smart homes for a living and have no idea what your talking about

[@AmaraTheBarbarian]

@@crunch9876 He's talking about different industry standard I/O methods to directly get a newer firmware version from one of the ICs in switches functioning as intended to then redeploy it to ones that aren't I do believe... which yeah... You know, super easy /s

[@OhhCrapGuy]

@@AmaraTheBarbarian I mean, super easy for those of us in the know, but for anyone who doesn't know how to connect it up to a firmware reader/writer, it's just about useless.

[@davidreynolds9649]

Yes to all the replies. I'm surprised the update hasn't been leaked by at least one person!

[@makingtechsense126]

Linus' issue is VERY common in old, dinosaur commercial suppliers. I ran into the same problem a decade ago. I was doing IT consulting and a customer had some HVAC software. I called their support and they told me that they don't interact with the end user and that I had to find a commercial HVAC vendor that was a reseller for their products in order to get support. It is such an ancient way of doing business.

[@pizzaivlife]

yeah it is bizzare- I am 30 and can't think of anything I own that I would expect to need a third part servicer as an intermediate on, and I would certaintly avoid going into such a situation

[@KenS1267]

I did contract coding for a reasonably well known HVAC company a couple of decades ago. I sat in a meeting with some of their senior engineers and product folks and the subject of how to push out SW updates came up and they could not even understand that such could ever be a thing or why it would ever be desirable. As far as they were concerned the SW would get installed when the unit came off the production line and that was that. If it sat in a warehouse for a couple of years and the SW improved the units efficiency over that time or just removed a bug? They did not care. I finally got them to the point where they agreed installing firmware updates could be part of servicing like adding coolant or replacing/cleaning filters. They seemed surprised that the systems already had an RS-232 connector so techs could connect using laptops and that it would be trivial to push a firmware update over that. I'm guessing the guy who came after me had to try and get them to move to USB.

[@doublinx2]

@@KenS1267 oh brother. Hopefully all their important systems don't need to talk to the internet or smartphones for any reason...right? Right?

[@KenS1267]

@@doublinx2 In 2000? There were no smartphones and IOT was at best a dream.

[@yramagicman675]

I love the story arc here. Linus starts off cursing home assistant because it's open source and a little difficult to work with, and at the end of the video he's absolutely screwed over by proprietary software. Hilariously, if the firmware had been open source, this whole fiasco would have been completely avoided.

[@ItsPower_Hour]

As a low voltage installer, it has always seemed like a big loss for end users or the home pro-sumer to not be able to access software or resources for the products installed in their homes. Installers have to be registered dealers of product brands like Lutron, Savant, ect. to get access ourselves to program the installed systems.

[@nickwallette6201]

The rationale of that kind of policy is a mix of good and bad and neutral but self-serving intentions. On one hand, products like this usually rely on a network of installers to make them useful to consumers. So, the company looks out for installers by requiring authentication to get access to resources like software and documentation. This ensure a revenue stream for trades workers, which is somewhat respectable, but blocks the ability for DIYers to ever do anything for themselves, which is unacceptable. OTOH, it also prevents dummies with no business holding a screwdriver from causing expensive support issues. (Assuming those dummies aren't licensed trades workers... which, unfortunately, sometimes is the case.) I do respect that trades workers deserve a living wage, and I see that a company would want to ensure users have a good experience with their products, and so would want only qualified installers to take on that work. So I can see the argument for ensuring that only qualified installers should get access to resources. But, at the same time, I feel like the end-user should have everything they need if they decide to take on that work themselves. Those two things conflict, and I think, ultimately, the best compromise is just to make resources public, and rely on a "find a recommended installer" system to help consumers (who are not DIYers) find a reputable and qualified shop to do the work.

[@Westspark]

As a smart home installer, i understand what you are saying. Yes as a home owner, we should be able to install and have access to everything for our home. And there are products that are available that give homeowners full access.. Unfortunately with the higher end systems, they do require training, and if the installers are not properly trained can absolutely ruin a home. Therefore leaving the homeowner having paid a lot of money for something that does not work as intended. Manufacturers protect their name brand and reputation from ensuring dealers are properly trained and can ensure customers receive a much better experience. Am i saying everyone is perfect, no… there can still be bad installers and I have seen many homes installed from bad techs. Unfortunately in the case with Linus’ install is he tried to use entry level lighting control that had he consulted with a professional would have been able to warn him to not go this route. The price point of going with a quality product would have been easily 10 fold. The other thing is that it is only available through dealers and not available through big box stores or on amazon.

[@Oscar-if6lq]

The reality, from a software engineer's perspective, is that homeowners will simply not spend the money to have the firmware on their light switches updated. The smart home products, within mere years, will be riddled with security vulnerabilities and CVEs. They will be hackers galore. Your light switches will be running botnets for hacking groups in Russia. Your blinds will get ransomware. These companies will be embarrassed in the news by these headlines, and hopefully this will spur them into action. In my view, IoT devices should be shipped with a method for secure automatic firmware updates, as they pose a danger to the security and operation of the wider internet when they are left with glaring security vulnerabilities. This is pure greed, but it is incredibly short sighted for the whole smart home industry. It only takes a dozen high publicity cases of hacking incidents against this category of devices before people reject them outright.

[@GarettHarnish]

I can understand them using that response if you'd asked for the source code to their firmware, but not the compiled binary ... that is insane.

[@himaro101]

What's the bet it's a zip file with some uncompiled scripts written in Python or something.

[@propellergarage]

@@himaro101 Then someone really needs to dump it and leak it

[@rob86353]

Thank you for uploading this! I was planning to buy 30 of these exact switches for an upcoming project. Will definitely be going with my backup option if I don't see any updates on this issue before I finalize the orders.

[@davidpanic]

Get some regular lightswitches and some esp8266 modules and put esphome on them, you can probably do what you want for a fraction of the price!

[@nermhouse]

"this was my one shot, my one opportunity" *luke smiles* glad he got that reference

[@jaroslavhorak341]

I love how Linus slowly drew it out just to showcase the sheer ridiculousness of the response.

[@liquidalloy]

I used Lutron dimmer switches in my house. It has the on / off on the bottom and a sliding dimmer. Nothing fancy, nice and simple. I love them. I had to rewire electrical in my house, previous owner didn't have the neutral wire connected to any of the switches. Unreal.

[@jjjjpeg]

When my parents built our house the company building it pushed hard for Insteon. Three years later the app stopped working all together and parts were impossible to find. We later found out they closed up shop. It’s been a nightmare ever since because their light switch drivers go bad all the time which makes them impossible to use.

[@jeremydale4548]

If a company closes up shop, they should be required by law to make their software or whatever open source PRECISELY because of this.

[@bluegizmo1983]

Home Assistant CAN be a great thing, but... There is one HUGE piece of advice I would give to anyone thinking about setting it up: Once you get all your devices connected, and everything setup just the way you like it, DISABLE UPDATES!! I cannot tell you how many times I've had my home automation systems broken by updates to Home Assistant and it's components.

[@tjeulink]

That doesnt sound like a massive security risk at all!

[@h-6191]

good luck with ur botnet

[@tiredHooman]

@@tjeulink unless it's connected to the internet it isn't a big one

[@butterdubs2267]

@@nmotschidontwannagivemyrea8932 why would you allow any of your smart device's access to the internet?

[@bluegizmo1983]

I take if you all have made your Home Assistant internet accessible. Thats your mistake. Like all good security minded people, if you need to access anything inside you home network from outside on the internet, setup an OpenVPN server and tunnel through that!

[@niklasholgerson3779]

Sounds like a typical home automation setup process. Almost going insane to make things a little more comfortable :D

[@Drinkyoghurt]

It’s a never ending endeavor. Once you get into smart home be prepared to tinker with it on at least a weekly basis. It has my life easier but first it made it much harder.

[@anonony9081]

Yeah it seems smart home is only worth it if the home was built for it from the ground up

[@cheeseisgreat24]

The biggest reasons why I haven’t upgraded anything in my house to “smart” devices is possible software update problems, platforms not being standardized, companies playing fast and loose with security, privacy, and support, and also the fact that there’s no actual need for it anywhere. Glad to see that I am justified by this. 🤣

[@Drinkyoghurt]

Not really though. This is more of an exception to the rule. You do have to research everything smart you buy but that’s not too big of a time sink. There are many standardized platforms and Home Assistant allows you to tie them all into one dashboard.

[@knightwolf3511]

i'm the same way also security issue if your not fully paying attention

[@cheeseisgreat24]

@@Drinkyoghurt It’s too big of a time sink if I have to learn about how the nuances of the systems work before I purchase the devices. There is also currently no industry standard that everyone adheres to, there are several competing standards, and the compatibility issues between the products and the standards is still too inconsistent to be user friendly. For example, I can’t just buy a “smart” device and hook it up to HomeKit, I have to first see if it supports HomeKit specifically, and if it doesn’t, I can’t purchase that device. Meanwhile, if I purchase a “dumb” device and plug it into my wall, the electricity makes it go. There’s no special electricity from a different provider I need to make it go. The buttons I push do what the device says they do. I didn’t need to delve into which voluntary communications standard it had to be compatible with before I bought it to see if it would work. Set up was half a second, I just plugged it in and it worked.

[@Sandeepan]

The 'obvious' solution may not be ripping firmware from one part to another. I design home automation devices for various clients/vendors and some of them specifically request to disable SPI/I2C interface using flag bits or by physically removing PCB traces. Sometimes embedded firmwares are encrypted in a way to work with each unit... using silicon specific TRNG and ECC, all in the name of DRM. Embedded product industry is hostile to the point that the choices they make in product design will feel dumb beyond anything.

[@namAehT]

I legit turned down a job at a company that was looking to create a smart ecosystem for landlords specifically because their products were SaaS. I'm not helping a company create a product that will die when the company does.

[@Sandeepan]

@@namAehT I sell IPs and most of the staff I do is compatible with one open source protocal or another + vendor spoecific custom stack, and leave some debugging interface that can be repurposed to pour new soul to EoL products. When you live in 3rd world countries, vendor locking is rampant else nobody will survive, so it's virtually unavoidable

[@giannirosato4341]

Every time they screen share I cannot help watching the two chats pointing two each other and jeering

[@konrad3]

This shows again, that smart homes are a real timesaver. Never had to worry about a firmware update on my analog light switch😂

[@greggv8]

100% binary switches. Either on or off.

[@paulelderson934]

Simple and reliable. But lacking a lot a features. Dimming, not having to worry about leaving lights on at night or when you're away, not getting up to control lighting, being able to turn on the lights with your hands full, etc.

[@konrad3]

@@paulelderson934 True, but do you really need these features? I can say for myself that I'm fine without them. Remembering if lights are off trains mindfulness and walking to the nearest light switch gives you a few extra steps to your daily step target 😂

[@bluegizmo1983]

I use ZooZ wireless switches. They feel great, they're highly programmable, they work on Zwave Plus, no weird ecosystem or locked in BS, they look like standard wired switches, etc.

[@Adroit1911]

Do they still work manually when the network is down?

[@giga-chicken]

Well, not all of them look like standard switches. I use (almost exclusively) the zen 30 double switch because I wand to control my ceiling fans. It's understandable, you can't have an extra control and look like a standard switch. I don't think Zooz makes a motion sensing switch though. But I like their stuff in general, tough to beat.

[@bluegizmo1983]

@@Adroit1911 No, this switch requires your local Zwave network to be working or the switch won't do anything.

[@bluegizmo1983]

@@giga-chicken yeah that's true. I don't think they do motion sensing switches either. The ones I use are the Zen34 model though. They look just like regular switches

[@Adroit1911]

@@bluegizmo1983 ... 😞 Might have to just stick with the smart bulbs 😐

[@felixaltenbuchinger2607]

I'am so glad that there is a relatively new law in Germany (and i think EU in general) that demands from manufacturers to provide software updates for multiple years, depending on the product type. On average at least 5 years.

[@petersmythe6462]

I kinda wish the interior walls of houses were like, clip on panels. Right, like, you just pull open the panel and don't have to cut any drywall.

[@Crismodin]

Sounds like a lot of steps to maybe or maybe not save some money in the long run. I was an early adopter of many "this will save you money over time" items that just ended up failing prematurely, didn't last, too expensive.

[@crunch9876]

Also he can adopt at anytime. Smart devices don’t require new wiring

[@patrickshade3844]

@@crunch9876 they do if your home was built before the 80s and hasn't been rewired since. Or if you want in wall Ethernet instead of whatever shoddy wiring you get from your ISP installer

[@25566]

Yeah just use those 10.000$ worth of switches plus the install fee and add more solar panels, that will pay for itself way better and you do not need to be mindful with AC usage when the sun is paying for it

[@crunch9876]

@@patrickshade3844 no….. his home was more recent than that so he doesn’t need new wiring….. also the date grounding was implemented I believe is 1975 his home is 20 years newer than that he has ground wire

[@patrickshade3844]

@@crunch9876 the problem isn't ground. It's the service panels. His house would've had a 100-200amp service panel, compared to 300-400amp dual panels in modern developments. Considering Linus himself and how much tech is going to be in the house, it's necessary. Especially if the entire house was getting ripped out anyway. But, fyi, the argument wasn't about Linus. It was a general argument against a general statement.

[@jsnsk101]

Linus: im going to put this system in now so my house isnt out of date in 30 years. Me: better put an 8 track music system in every room and a betamax home theatre too!

[@heinzerbrew]

Yeah... How did he not see how stupid he sounded... and it turns out it was already out of date when he installed it🤣

[@Webic33]

I'm firmly against active smart home devices (lights, garage doors, smart locks, etc.) but am fine with passive things (security, cameras, etc.). Having license agreements, firmware updates, and other tech problems between me and being able to live in my space is unacceptable. Home equipment needs to work over the span of decades and not be subject to the whims of agile and companies going out of business. When your CEO does approve firmware release, it'll be through authorized dealers channel when the figure out how to monetize licenses for updates.

[@Peter-kn8py]

Z-Wave is a standard that runs completely locally. The company going out of business doesn't matter since the device will continue to run. The issue here is the firmware they shipped is crap and they don't provide the new one. Other manufactures provide firmware updates or just ship a light switch without bugs.

[@lgfs]

"Active" Smart Home devices will ALWAYS work in a "dumb" way for decades, even if a new owner comes in and doesn't have a hub/home assistant. They '"just" won't be able to be used remotely (or their color temparature changed) or in group scenarios.

[@Drinkyoghurt]

Can we take a moment to appreciate Home Assistant? They’re giving us full control over our devices and allowing us to combine many different devices from different manufacturers running different protocols all under one too, for FREE! Yeah, it has a learning curve but once you go that route it’s hard to go back to having 5 different hubs and apps for all your smart home stuff.

[@luckyowl10]

it's useless as long as your devices are buggy and the company doesn't want to give you the new firmware

[@anlumo1]

It's also one of the few home automation solutions that doesn't require you to phone home to some weird-ass server run by a company that might go down any minute.

[@heinzerbrew]

@@luckyowl10 Yeah, that's true about anything so what's your point?

[@Drinkyoghurt]

@@luckyowl10 That has nothing to do with Home Assistant tho.

[@jonatancordoba7984]

The fact that Luke is not in the studio made me those "sci-fi overlord holographic meeting" vibes. That's how imagined the Metaverse was going to look like, lol.

[@eeeeric1966]

its not perfect... but it works! :)

[@Ceu.Noturno]

I love that you guys actually green-screened him to look as if he was there, never saw anyone do that

[@NOVAScOoT]

It's so strange having Luke basically staring down the lens of the camera. Makes me realize how little he actually looks at the camera instead of looking at his laptop and Linus.

[@thedanyesful]

Yeah agreed. He needs the eye contact set up from DIY Perks.

[@ianb.1816]

love how luke is there with linus

[@gammaboost]

Kind of reminds me how some GPS mapping devices (portable GPS, car navigation) require the map to be updated by paying a fee to the dealership/retailer/company.

[@tristanholley7141]

I ran into this myself. I immediately found pirated copies of the maps.

[@TranceWarp]

Any fan art to describe this person would likely be from Dilbert: the CEO, the pointy-haired boss or even Mordac, the preventer of Information Services for a malicious spin.

[@arhammusheer]

They have actually fixed this. Feels good when a brand actually listens. They added firmware update on their support page

[@jeremydale4548]

Honestly this does not redeem them in my eyes. It’s a step in the right direction, but they ALSO need to oust whoever was stupid enough to suggest not giving firmware to customers in the first place. Because that person/those people DO NOT belong in this industry

[@donalsam829]

Soundcore helped me get an older firmware for one of my devices. I complained about the new firmware and they just gave me an older firmware. Really cool company

[@LukeKroeker]

Yeah, GE/Jasco are a bunch of clowns. It's crazy. I have a ton of their switches (which are working thankfully), and it's insane that we can't get the updated firmware.

[@earthtaurus5515]

Hopefully, the switches you have don't start developing random faults....

[@knightwolf3511]

it's most of the none tech industry amd, evga, intel, basically all of them pushes updates companies that make fridges, washers, lightswitches, lights are a hit or miss then car manufactures are a no go but for tesla

[@rykerhaun8507]

@13:01 their website now has a firmware update section on that page that links to a github

[@SimplySketchyGT]

I’ve been looking at home automation stuff for a new build project. Control4, Lytton, Crestron etc. Loxone has turned out to be the best. User programmable, supports KNX, Modbus, Home Connect, Tesla Powerwall, LGChem, Solar integration, motion sensors with acoustic sensors built in so if you’re in a living room there’s an acoustic threshold that needs to be met before the motion sensor is allowed to turn off lights and now is fully HomeKit certified which allows everything on the Loxone system to be controlled via Siri.

[@KirasNote22]

I hate that it will be next to impossible to find anything tech not requiring personally identifying information and a Terms of Service agreement tied to them going forward. The annoying to argue fact of 'potential' security patches requiring agreed upon terms of servicing from the manufacturer is a buzz kill. Cant really anonymously update if a bad apple theoretically sued because they side loaded a "legit looking" firmware without signing anything and getting pissed when they destroy their own stuff.

[@sTEALtooth]

Lol, that's weird that physical feel of the Lutron lights was the deal breaker :) I use Phillips hue bulbs in my lamps and Luton switches for rooms with wired fixtures...they're not perfect, no system is, but they're pretty darn good.

[@Schmuly]

It isn't weird though, you may just be used to them so don't really care about how they feel

[@TheMealton]

Having this crap in the Bathroom is the worst! I remember the school I was attending had this and unless you are really fast at doing number 2 in about 5 minutes you will be sitting there in the dark. Reaching my hand up while sitting down didn't trigger the sensor either so I had to turn on my phone flashlight to be able to see anything. Also idk about you but sometimes it just takes longer or you might have a stomach ache. It's just a bad idea to install this in a bathroom.

[@bluegizmo1983]

Draw fan art, hell no! How about anyone with one of these devices dump it's firmware and freely post it online just to spite the company!!

[@russiansponge9813]

The difference in lighting between them really grinds my gears for some reason

[@ethzero]

Of course we have the "Matter" initiative just around the corner that should hopefully get us closer to a more interoperable smarthome that's not reliant on the cloud, does run force you to run multiple proprietary hubs that don't or can't talk to each other.

[@Infigo96]

Haha , have fun hoping. No for real. Matter will solve some things, but as the information I've seen, zwave, ZigBee, etc will have to go through a hub just the same. Thread also uses a hub technically but its included and disguised as a border router. And companies might either abandon their old zwave, ZigBee based products and only do new thread, or update their hub or devices to support matter (or thread on each device). So a unification will be better in some ways but not on low level, and will have to go through hubs with matter as a translation layer between the hubs. Some will not change at all and continue with their existing ZigBee, zwave to not kill their existing customers through confusion or abandonment. And some will just say, that is old, we won't support that, thread is the new all new products are based on.

[@GatsuRage]

13:03 the chats interactions were the best part of this video lol.

[@gFamWeb]

Executive: "they can't decompile our firmware if we don't release it! there's no way this could go wrong!"

[@vekter24]

All I can think about at 12:25 is "Dad! The chats are fighting again!" 😂

[@crosseightyeight]

I work with Lutron as part of my job, and even I agree that the switch style they've chosen for Caseta isn't great. They're called Pico switches and they're kinda ugly. Witch sticks because they have really nice switches like Maestro and Sunnata that they could have used for the Caseta system.

[@Rusznikarz]

Oh it is super nice to see they did add it. Seems like little buzz about topic can make company do smart decisions too.

[@Sequence322]

You can control Lutron lighting systems with any 232 device. You can legit use any programmable switch. Personally love Lutron. A lot of companies do this with firmware. You have to be a partner or licensed integrator to get the firmware. Alot of big AV control companies have this kind of policy. What you can probably do is find a licensed integrator for these devices and ask if they can provide you with the firmware.

[@OrangeRAZ]

Which lutron system, i believe he’s talking about the caseta line which has a wireless bridge?

[@greg6029]

@@OrangeRAZ probably would be for either Ra2, Ra3, Homeworks or one of the other higher end home systems from Lutron

[@hacked2123]

Contact support, ask them to sell you a device that had the newest firmware on it so you can test to make sure it works...then use a hardware reader to dump the firmware and put it on all your devices.

[@social3ngin33rin]

i love the edit to make him look like he's in the seat lol

[@Tinu-1987]

I am curious about the reaction from Jasco. They can add a download site on their website and get free promotions on LTT with the perfect target audience. Or they can get a lot of negative press. I hope they mess up and the second firm gets a chance to work with Linus.

[@BryceDixonDev]

Literally ran into this issue with a new Shelly plug today... They're shipping new smart plugs with 1+ year old firmware and when you email them asking for the new firmware they just say "we don't provide private intellectual property." To update, you have to make a cloud account and allow the device to talk to them directly which entirely defeats the point of keeping everything on my network locked down for security.

[@Shadownrun2]

not only do we need "right to repair", we need "right to update" as well?!?!?!

[@robot_madness3164]

yes

[@xerzy]

Same thing if you ask me

[@Thepersianpopinjay]

As someone who has a semi-smart apartment, its truly incredible as a disabled person! One days where my joints are really really struggling, I don't need to get out of bed to adjust my AC, or adjust the lights, or even turn on/off my TV + game systems. I even have the ability to voice command anywhere in the apartment to call for help if I've had a severe health episode without needing to have my phone on me. No need to pay for Life Alert when it runs over my WiFi 😂 (Yes I have a backup cellular system for EMS if WiFi fails)

[@richardlincoln886]

You've seen enough sci-fi movies where full integration is a ploy to losing control.... (don't be part of that :) - Light switches are a simple circuit to the ceiling rose - Door locks are a simple mechanical thing - Heating systems are relatively simple relays/valves/pumps and boiler - Homes are where you live not investment opportunities... + build for what you want, not anyone else - including the next buyer None of that stuff needs automation or integrating so it all fails together. Go old school- be happy :) (Obviously to each his own - I just like my house being usable/simple)

[@jbrou123]

You have good points, but I disagree with "Homes are where you live not investment opportunities" Houses are almost a sure thing that will be worth more when you sell it than when you bought it.

[@TJ-wf1rr]

3:11 linus is describing the feeling of a 2nd player controller at your friends house

[@Real28]

I haven't had a single issue with my Lutrons. I've got several of them in my home, connections are great, automation is great. Yea, some of the switches are tactilely a bit soft but worth it for how well they work. Also, I had a surge in my home thanks to electrical company. I had half GE/Jason switches and half Lutrons when we bought the house. All of the GE ones blew. All of the Lutrons ones survived. That sold me on Lutrons.

[@noahderrington5156]

I have Loxone at home that controls the lighting, heating, access, security and general automation. It’s been running reliably for many years, constantly getting more features, completely customisable and the config software is available to anyone. The main thing is having an installation contractor that knows what they are doing. For $10k you could have had a proper automation system.

[@Joshpods]

Have you tried sonoff switches? You can install tasmota on it and use it with home assistant on a local network

[@dermozart80]

For us Europeans there is at least a decent home automation standard called KNX. That is around now for over 20 years, is very stable, has a decent support of many devices and is still the state of the art home automation standard to this day.

or Dali for the lighting part ...Thats the cool thing on standarts... there are gateways between that and as long the manufacturer follows the standart . every thing is compatible .. And A Knx Switch can be as low as 70-80 Dollar US But the Ding with North America is that they use more Z-Wave and 0 -10V signals AFAIK ...

[@Iceeeen]

Yeah knx is nice, can't understand why it's not used in America. Once it's up and running it's rear to have any problem's. It just works (have a 2300 device project thats been running for a year now with zero issues. Controls lights, hvac and smoke evacuation. Also the amount off companies that supports knx is amazing. Dali is okay for lights but stay away from Helvar that has everything running in it, terrible support, software 🤮 and crazy amount of problems. + The buttons have stupid design.

[@Breigner01]

So basically they update the firmware (so they spend money on devs to do that) and they go like "yeah no we'll never provide the firmware because it's proprietary" and so everyone will just run an outdated firmware and they're just throwing money out of the window. I've never seen any better way to do stuff.

[@murphs1law]

A coworker talking about making her home smart, bragged about starting her washing machine and dryer with her phone and asked if it loaded and unloaded itself, because if I'm the one that has to load it I usually run it before I walk away. Bragging stopped. When smart becomes a marketing term, it is usually talking about something dumb

[@Googaliemoogalie]

The best all-rounder smart switch I invested in is TP-Link's Kasa stuff. inexpensive. NO HUB. works as a manual switch. Works with all the AI assistants. Easy to install.

[@yedoom]

I also use Kasa and it's incredibly good. The only possible issue is it all runs over your wifi network instead of ZigBee or one of those smart home specific mech networks. Usually this isn't an issue but I can picture cases where it wouldn't be ideal

[@Googaliemoogalie]

@@yedoom What I do is have 2.4GHz on ONLY for smart devices, the TP-link light switches and Google Home and whatever, and 5Ghz is for important things. I haven't noticed anything when it comes to speed or reliability. I'm super happy with KASA

[@taltamir]

I used to do customer support where we practically begged the customer to upgrade the firmware. Assuring them how easy it is. That it will provide them immediate relief, and if it doesn't work we will come fix it. All because if they upgraded the firmware themselves it saved the company a lot of money and time and effort on having to have a service technician come over and update their firmware to fix it (under warranty). Them actively resisting providing the firmware is completely backwards, it just means customers returning a perfectly fine (hardware-wise) device to the store and getting a refund. Which is a lost sale, a lost customer, and damaged reputation.

[@MyLibertyTV]

The solution is probably connecting them to the proprietary ecosystem app they belong to in order to get the firmware.

[@Peter-kn8py]

I don't think the Jasco switches have a proprietary system. They're just Z-Wave devices.

[@crunch9876]

No cuz he said he has the hub

[@mattlodder]

All I hear whenever Linus says "Home Assistant" is Paul Hibbard air-thrusting HOOOOMMMEEEE ASSISTANT

[@TwinShards]

-Oh yeah we did ask for our devs to make patched firmware for the very device that you are using. -But we are not giving it. -9001IQ

[@sherizaahd]

the house I moved into had Polybutylene pipes. It was in "good" shape when we moved in, which just means it wasn't leaking then, so we let it be for a little while. After a few months a leak appeared behind the drywall in my laundry room in the basement which is mostly unfinished, and after fixing that issue by replacing the pipe there with PEX we knew that it was just a matter of time before we'd have leaks in other places that were harder to get to and bit the bullet to replace it everywhere. They came in and poked some holes and replaced it all and then patched up the drywall.

[@philmorton4590]

So you contact them about an easily fixable issue and obviously they know about and have an update yet won't give it to you. Wtf, giving you only two options, dig the switch out of the wall take it back to them and have them patch it themselves? Or ask for a refund as the switch in its current state is unusable and or considered faulty!

[@TheMicro4]

I know that plumbing. A Mobile Home company used it in the 1980’s and they had a class action lawsuit lodged against them. In decently cold climates the plumbing would rupture over time due to the temperature fluctuations. My dad a plumber for more then 40 years told me when this stuff goes it takes everything with it. Granted that company also put the power lines right next to it. Smart decision there lol

[@niqmb]

Have Linus considered KNX association smart system? its more of an open smart system and has 100+ companies supporting it.

[@anticat867]

I was also screaming into my screen KNX - but perhaps it's a European thing and unknown to NA.

@@anticat867 its just an European thing.. Same goes with Dali and Casambi ... They also use Z-Wave insteadt of zigbee more commonly ...

[@joseherrera8489]

I was already making the ole reach around joke and then lol'd when you said it a second later.

[@mastertravelerseenitall298]

I've been using X-10 Home Automation for over twenty years. This system uses the power-line as a carrier. It transmits data during the Zero-crossing of the sine-wave. Controllers are hand-held, key fob, or RS232. Add a Raspberry Pie and control things from your phone.

[@K1Ck8]

LMAO the chat wars were awesome.

[@trymskaugjohannessen8237]

When it comes to smart home you always have to remember that no matter the system you set up is the question. Is it usable? Cause there is lot's of "smart"-systems but how smart do you want it? It can be as smart as you want but not as much so when your grandmother/non tech-savy comes to visit you she can use the system without thinking. It should always be a backup system that just works. If you sell a house with lots of smart tech, cool. But if it's too much and hard to get in to I would just take it all out and start over. A potential waste. Keep a smart system non smart also for everyone but you. Cause the chances is that just your family gonna use it

[@peterwurstbrot3369]

"Honey the lights dont work " "Hold on, gotta update the lightswitch"

[@MxODraconis]

So it's meant to be paired with a hub, that delivers updates via that hub, but you've only connected it to HA. Just like Samsung with Android to phones, they control the timeline for updates at the 3rd party level. It's stupid you cannot update via HA using an unsupported method, but just like OTA and TUYA (ES32) devices, you're stuck sometimes without a 'hack'.

[@SarkanyGergogaming]

Presence detection can be done really well (although finicky to set up) by an esp32 and the bluetooth or other radio modules. It can track smartphones and their antennas. If you can pair this up with the motion sensing, then it could be darn perfect. Take for example the motion sensor initiating the presence in the room and using the esp32 for checking presence, or nearby presence, continuosly so that it wont turn off the lights while in the room.

[@Shaduga]

LMAO Luke's smile at 5:40

[@codlogic7060]

I had a problem with the whole GE, Jasco situation. I bought 2 surge protector power strips to replace some old ones for my PC and my parents IMAC. The surge "protectors" were causing an overcurrent or something in both my PC and the IMAC causing peripherals (Mouse keyboard or anything plugged in via USB) to smell like burning electronics. After switching back to the old surge protectors the problem completely fixed itself. I am not sure what is going on with GE/Jasco products but I don't think I am going to be trusting them anytime soon, especially after hearing this.

[@thekey1175]

I thought they were going to say they charge per device per month

[@psyko_chewbacca]

I too was expecting he'd need a proprietary Jasco Z-Wave Hub and a cloud subscription plan!

[@thekey1175]

@@psyko_chewbacca only works on select energy grids

[@marklyon]

I had a really good experience installing Leviton Decora Wi-Fi switches in my last two homes. It’s been great to automate scenes like “toddler bedtime”.

[@msummers10]

You done done it now!

[@timothyking5060]

I think its catch 22 for a company to ship products with updated firmware. I do robotic maintenance, we've had laser welding equipment sent with newer firmware with out the company realizing it isn't compatible with our current laser generator. 36hrs of having tech support from Germany remote in, and sending a local support tech to install a newer data bus and software update it was finally fixed.

[@stilllife8]

Adding "smart home" features to your house because you'll sell it in 30 years and think those features will be standard by then is stupid. All those features you're adding that you don't even want will be obsolete and worthless by the time you sell the house. You're not adding any value to the house if you don't care about the smart home features yourself.

[@Timeward76]

Its not exactly adding the features that he was talking about. What he meant was to add *support* for the features. In-wall wiring and everything else necessary so a potential future buyer will feel more attracted that they dont have to do it themselves.

[@stilllife8]

@@Timeward76 In 30 years we'll be past fiber optic and on some new bullshit and if they want the latest they'll have to do it themselves anyway. At the speed technology is moving it is inevitable.

[@AmazingRufus.L4bs]

That AI generated Luke looks solid. So sorry about what happened to the original guy ...

[@MrKluckie13]

This made me wonder. With lights now being lower powered due to LED technology and everything being smart including switches and lights. Would it be possible to switch lighting circuits to low voltage by utilizing PoE (Power over Ethernet) protocols/technology?

[@FloydBunsen]

Yes, but it’s only really practical for offices

[@FloydBunsen]

There are even PoE ceiling fans

[@25566]

Look up how much a PoE switch costs, it makes zero sense to do that

[@jpraleixo]

ubiquiti has some poe office grid lights, it's really cool

[@DanishMasood]

Linus updated on Twitter that Jasco shared a folder with only Linus. Instead of updating the website to give it to all of their customers.

[@bluesrike]

To quote Linus: "Wrong f****** answer! Giving me special treatment just shows that you don't care about the customer." (Paraphrasing the 2nd sentence)

[@matjazwalland903]

If the product is under warranty, pack them and deliver them to the manufacturer with a complaint about non-upgradable software and claim compensation.