This Cost Us Thousands of Dollars! Don’t Make The Same Mistake We Did…

  Рет қаралды 117,251

Royalty Auto Service

Royalty Auto Service

25 күн бұрын

This one hurt… We already knew how important this was, but sometimes your techs need a reminder, and this definitely led to a discussion to make sure it never happens again. It’s imperative that we all pay attention to the details so that we don’t lose money like this in the future. Hopefully this video can help others to not suffer the pain that we had to. Enjoy!
Our Affiliate Store:
Autel MS909 Scanner: amzn.to/4bVbXQ2
Top Don Battery Maintainer & Jump Starter: amzn.to/4bW0dwB
Topdon Phoenix Lite 2 Scanner: amzn.to/3wJMEBz
Brake Fluid & Coolant Test Strips: amzn.to/4ayOQJS
5 Piece Protective Lug Nut Socket Set: amzn.to/453c4GW
Fluke Multimeter: amzn.to/3UX86La
We are partnered with AESWave. We've dealt with them for years and they are great people so please show your support to them! Our store link is:
www.aeswave.com/RoyaltyAuto
Yes we make commission on these products if you buy from these links. This supports the channel. We will never recommend a product that we don't truly believe in. This is just the beginning of our products. We will add more as we go.

Пікірлер: 489
@bombsaway6340
@bombsaway6340 23 күн бұрын
An even greater cost would be loss of reputation when clients tell others not to use your service. Being a stand up shop will earn trust from clients and pay dividends down the road.
@crasher88
@crasher88 23 күн бұрын
I tried teaching that the area director of the last shop I worked for. getting to the point of making a real good shop is a long term game not a short term and this is exactly how you make a shop into a good shop in the eys of customers
@senco981
@senco981 20 күн бұрын
I don't believe wrong differential fluid would cause damage in such a short time. What tech had put in there, acid?
@GNX157
@GNX157 19 күн бұрын
@@senco981I made a similar comment as a main post and no reply or even any likes. I’m pretty sure the comment is shadow ghosted. Their slightly wrong fluid would not have caused such severe damage in just a day or two. Something else was afoot and they won’t address it here.
@j81851
@j81851 17 күн бұрын
@@senco981 OH YES if a limited slip diff is involved the clutches can be wiped out or seriously damaged in less than 50 miles with the wrong fluid. Oh but yes and kudos to the shop for owning the issue. In the long run word of mouth will segregate this shop out as the guys with white hats on white horses the good guys and best. Absolute best investment ever in truth and backing their work, Way to go guys!
@senco981
@senco981 17 күн бұрын
@@j81851 I do not question their honesty, I just don't believe this dif was OK to begin with. They were played. Check comments section in follow up video. Bunch of BMW techs stated that dif is pron to failures regardless of fluid.
@johnwidell8092
@johnwidell8092 23 күн бұрын
This type of responsibility has become so rare. Thank you for your part in bringing customer service back to America. This is how you build a business with loyal customers.
@dirkmcghee1604
@dirkmcghee1604 22 күн бұрын
Literally brings a tear to my eye.
@mainstreetminis9606
@mainstreetminis9606 22 күн бұрын
It isn't that uncommon. We all make mistakes. It is how a shop handles those mistakes that matter.
@itshololive
@itshololive 16 күн бұрын
happend to me today. accidentally put a hole in a customer's oil pan. immediately let them know and ordered new parts. he wasn't mad and understood appreciated the honesty and will continue to be a loyal customer. treat em w respect and they'll come back everytime
@Willam_J
@Willam_J 15 күн бұрын
Honesty! That's all we're asking for! We know that mistakes happen, and we appreciate when shops are honest about it. You could have plugged it with JB Weld, and made it the next mechanic's problem, but you took responsibility for it. That shows your integrity. Early in my career, I heard a supervisor say "If you mess up, fess up. It will save us ALL, a lot of trouble, and money." I've seen people make mistakes, costing 10's of thousands of dollars, but kept their job and position, because they were honest and took responsibility for it. Here's why: The mistake has been made, and is already going to cost a lot to rectify. If someone lies about what happened, the company will spend thousands more, trying to determine the cause of the mistake. By being honest, you're actually saving the company money. On top of that, if they know exactly where the procedure broke down, they can put safeguards in place, to prevent it from happening in the future. I don't know how you put a hole in their oil pan, but I'll bet that you've already figured out a way, to prevent it from happening again. You've likely shared it with other techs, in your shop, to prevent them from making the same mistake. That's exactly what I'm talking about. You messed up, and fessed up. Your honesty is refreshing, and appreciated. Take care and have a great weekend! 😃👍
@mikeb6902
@mikeb6902 13 күн бұрын
mistakes are made, accidents do happen, but you were upfront with it, if I were your customer, I would definitely appreciate that, and be a loyal customer after.
@ryanbemail
@ryanbemail 22 күн бұрын
Shop owner here, been here in this situation far too many times, had a 2016 jeep grand Cherokee a few years ago did head gaskets on, came back a few weeks later with a piston that came apart, ended up putting a 4,000 mile used engine in free of charge, customer was happy, sent me several great referrals since, worth the oss, you guys are class acts
@DB52539
@DB52539 18 күн бұрын
Shop owner been here before. You can't even explain what happened sometimes but you have to eat it
@xjssts7127
@xjssts7127 15 күн бұрын
I feel your pain, I own a shop, you can't take that kind of lose that often, I know I can't.
@dannysmobilerepair1153
@dannysmobilerepair1153 15 күн бұрын
Working on overheated engines is a risk…aluminum blocks may warp and the threads for the head bolts on it may strip out when torquing them down…throughout the years, I’ve seen that pistons are not constructed the same as before; they have much less material on them and may warp and/or have some of type of structural damage to it because of the extreme heat that it sustained.
@garyr7027
@garyr7027 14 күн бұрын
That's why you don't guarantee head gasket jobs. Only guarantee your work but not the engine. Far too many people run an engine hot then swear it didn't get that hot hoping for a cheap fix, and if doesn't turn out right you're to blame because you worked on it. Without completely tearing down a engine for inspection, there's really no way to know the condition on the bottom side after overheating... it's merely guess work then. A hit and miss, it "might be ok, it might not." "Mights" isn't a good thing to have a guarantee on so be sure the customer knows that before you even touch that motor... get it in writing. You'd be surprised the crap people do for a freebee if they can get one.
@HaloToday
@HaloToday 23 күн бұрын
Posting your mistake and telling the world about it says a lot about you and your integrity as a shop owner. Really appreciate your courage to raise your hand up and admitting your faults. When people make mistakes towards me I always try to work with them on how to make it right since I've made so many mistakes in my life and because of that experience understand that it's just part of life. Keep up the great work!
@williecosgrove
@williecosgrove 23 күн бұрын
As a plumber for 40 years i have made a few Fuckups in my time. Always put my hand up and sorted my mistake.
@roywhite7833
@roywhite7833 22 күн бұрын
Integrity and a good reputation are priceless.
@jdtractorman7445
@jdtractorman7445 23 күн бұрын
This is a perfect example of how all fluids are not created equal. It is especially true for transmissions. You can put the wrong fluid in a transmission and destroy it. Good on you guys for fixing the problem. That was a tough one to deal with, but you still have a good reputation with that customer for rectifying the problem.
@scientist100
@scientist100 23 күн бұрын
Thank you for showing us real life errors and mistakes even when a process is in place. It goes to show how critical a small service can be if done incorrectly. Sharing with us helps other shops take the extra minute to be sure if cannot be verified.
@1983dmd
@1983dmd 23 күн бұрын
I was a dental surgeon for 40 years...Been there, done that....Totally agree with you...But nowaday, people are incredibly fast to file a complaint against you...Was not like that 30 years ago...You have a very nice client and he has an outstanding shop owner ;) You have all my respect .
@CorbinWilliams
@CorbinWilliams 22 күн бұрын
Agree! You could place the $5000k diff for free and the customer could complain to better business bureau, google and yelp about being without a car for a couple of days even tho you made things right😫😭
@JoeC-tt9oq
@JoeC-tt9oq 23 күн бұрын
Shop Manager here... Fluids are always a pain. I learned not to blindly trust those systems when they all told me my own Non-CVT trans needed CVT fluid. Ever since, I check the dealer and cross reference to the aftermarket unless its super obvious. And you're right, all shops will make a mistake at some point, it's how you handle it that sets you apart.
@scientist100
@scientist100 23 күн бұрын
Big dog, one day I want to be a manager as well. I just manage myself right now at work and most places I've been but never an official manager that manages people (been a supervisor but manager always puts you up there with the VPs).
@alexandergunaka666
@alexandergunaka666 22 күн бұрын
Just carry max life it covers cvt and atf.
@dirkmcghee1604
@dirkmcghee1604 22 күн бұрын
AMEN!
@JoeC-tt9oq
@JoeC-tt9oq 22 күн бұрын
@@scientist100 Most days I enjoy, some days I ask myself why I'm here. usually that's when the owner shows up and ruins everything lol.
@JoeC-tt9oq
@JoeC-tt9oq 22 күн бұрын
@@alexandergunaka666 I'm not sold on universal fluids.
@kmg501
@kmg501 23 күн бұрын
Doing things the right way even when expensive or especially when expensive speaks volumes about you as a people and a business. You deserve major respect and accolades. God bless.
@matttretheway5107
@matttretheway5107 7 күн бұрын
As a shop owner I feel your pain. You're right about the cost of putting it right, most people don't understand until you explain it though. If a mistake cost you 6 hours to fix, it cost you 12 hours revenue, 6 fixing it at no charge and 6 hours you could've been doing something else chargeable. Props for not only putting it right, but for making a video about it.
@TheMhannah100
@TheMhannah100 23 күн бұрын
I can tell you exactly why the client was extatic. I'm heading into dealing with a Toyota dealer that tried to pull some crap on me. I've only found a couple of honest mechanics in my 40+ years of dealing with cars. The nonsense I've seen pulled by shops is ridiculous. Good on you!
@JohnHuxleySavage
@JohnHuxleySavage 22 күн бұрын
Moving to a new town and having to find a new mechanic is more daunting than finding a new doctor, dentist, therapist, or anything else.
@TonyReilly-mt7uu
@TonyReilly-mt7uu 23 күн бұрын
Wow! That's a tough pill to swallow. My compliments to you and the tech for owning it. Unfortunately that level of integrity isn't so common anymore. I believe that is one customer that will brag about his his experience to his friends. Good luck.
@johanbotha9889
@johanbotha9889 23 күн бұрын
Sorry sir for your lost. Very sad to hear. Just because you passed the honesty test you are going to be blessed 10 times more. Great respect!!!!
@davidgrandstaff5047
@davidgrandstaff5047 23 күн бұрын
Great video! Take a real leader to own up to any kind of oversight, especially an expensive one.
@frankpattijr4718
@frankpattijr4718 23 күн бұрын
I feel your pain from working in the shops for a while as I was a tech and it is tough amen something screws up as I would own up to it, I always did verify my fluids you will have that customer for a long time and I give you a world of credit for doing this video I enjoy your vids that you all do God Bless you all and I hope for a great amount of business for your shop 😀
@ghostfacehd5333
@ghostfacehd5333 22 күн бұрын
The honesty here is what’s most important. Thank you
@RollinIsbell
@RollinIsbell 23 күн бұрын
I appreciate that you're owning the issue. I was recently shopping for the correct differential fluid for my '15 Challenger SRT 392. Shopping in the aftermarket for the correct 75W-85 fluid was frustrating. Turns out that Mopar makes more than one 75W-85 fluid and the one for the Ram or the Jeep is not the correct one for my Challenger. Rather than taking any chances, I bought my fluid at the Dodge dealership parts department to make sure I got the right one.
@floydwilliams3321
@floydwilliams3321 23 күн бұрын
Good to see there is another honest repair shop
@michaelhrisafis7290
@michaelhrisafis7290 21 күн бұрын
Total respect. You made the mistake and you owned it.
@jay-vd6rt
@jay-vd6rt 23 күн бұрын
Honesty is overall the best policy , I would definitely be a lifelong customer. Good people in a shop are hard to find .
@eppyz
@eppyz 21 күн бұрын
Respect that you fessed up and did the customer right. That keeps customer coming back👍
@ron8566
@ron8566 23 күн бұрын
Good bless you. Thanks for stepping up and owning the situation.
@michaelwilliams-wg3ng
@michaelwilliams-wg3ng 20 күн бұрын
I appreciate when a professional makes a mistake shows you that they made a mistake and shows you how they fix it. It’s very reputable.
@davidmcclain5180
@davidmcclain5180 23 күн бұрын
Kudos to you and your team. It's hard to find an honest repair shop that does great work. Most shops would have come up with some story to tell the customer that it was a coincidence it happened. While it cost you on this one, you'll get it back from return customers and word of mouth. Good for you!
@pontiacsrule8761
@pontiacsrule8761 19 күн бұрын
What a great honest mechanic, shop owner right there
@rayl3329
@rayl3329 22 күн бұрын
You have brass my man... respect your courage and willingness to admit a mistake on social media. World class!
@onisixx
@onisixx 23 күн бұрын
I was just talking to a buddy of mine today about this stuff. The way you keep clients is being honest. Sucks but mistakes happen.
@benstracke3484
@benstracke3484 23 күн бұрын
Its amazing how much integrity your shop has. Our shop doesn't do unneeded services like this. I guess thats how we avoid situations like this all together.
@carlosguzman443
@carlosguzman443 17 күн бұрын
Word of mouth is so important. The customer will pass the word and evenly you will recover the loss
@michaelscott4519
@michaelscott4519 22 күн бұрын
Hats off for being a stand up man in an industry that lacks them. I'm sure your techs not only learned from the mistake that was made, but they learned the INVALUABLE lesson of what to do in that situation. Really awesome. Speaking as someone from the collision industry for 35 years.....open a body shop!!! Please!
@stevensly
@stevensly 6 күн бұрын
Good on you for posting this, not everything goes well and it's a good reminder to all to double check. Respect!
@paulsullivan6392
@paulsullivan6392 23 күн бұрын
Kudos to you for as you stated "owning the mistake." A tough financial hit for sure but what a testament to your integrity.
@jasm.5823
@jasm.5823 23 күн бұрын
Everyone wants honesty yet turns around and is dishonest. Glad to know you are one of the few who are honest.
@caseytibbs7401
@caseytibbs7401 14 күн бұрын
BMW guy here. Prior to 7/2011 BMW called for the 75-90 fluid and after for some reason switched it to 75-85 with no changes to the design of the diff. No way that fluid did that. Very unfortunate this happened to you guys. It definitely was not caused from the fluid. Much respect for replacing it on your dime. Not many people like you guys anymore. Much respect.
@pattersonfilm9117
@pattersonfilm9117 13 күн бұрын
Exactly, a differential knows lubrication nothing else…🙄🤷‍♂️
@JustForSneaksEnt
@JustForSneaksEnt 23 күн бұрын
Pressed the like button because this took guts to express. Not very many business share their honesty.
@JoesAutoElectric
@JoesAutoElectric 23 күн бұрын
I wish every shop would see this video. I do feel your pain. Unfortunately, this happens to everyone at some point. The fact that you own up to it,a nd even make it into a video speaks volumes for your character. You're a good man.
@Amarillobymorning777
@Amarillobymorning777 23 күн бұрын
I messed up with my college girlfriend Her dad confronted me I had make it up. 😊 no big wedding but She and I said : yes I do . Learning from mistakes. I’m Mexicano Greetings from Toluca Mex . Now her dad has a client for life 😊
@scaracci24
@scaracci24 23 күн бұрын
Excellent point about the honesty, integrity, and transparency with clients. I always preach to my team that we do the right thing, even if it cost us $$$. I'd rather the customer be mad now than mad later. Mad later = potentially tarnished reputation.
@bryanbiddy6582
@bryanbiddy6582 10 күн бұрын
Thank you for this video! I am a new instructor at my local TCAT Automotive Technology class! I needed this video to show my students for our ethics class! It shows how important it is to verify proper fluids but also how like you said own up to your mistakes!
@wilmarbarrick3194
@wilmarbarrick3194 22 күн бұрын
Nobody goes through life being perfect. So long as you figured out what went wrong and figure out how to prevent it from happening again then it becomes part of "life's tuition" that we all pay in some way. You handled it well imo. Additionally, in the future your customers will know you're not "sticking it to them" when other repair jobs come along. Have a great holiday weekend!
@moreblessingncube6877
@moreblessingncube6877 23 күн бұрын
I respect your level of professionalism and craftsmanship
@darolfitch8917
@darolfitch8917 22 күн бұрын
Years ago, I worked in a small shop, things were so much simpler then. Even at my home I different fluids for my vehicles, things are so complex these days. You're doing the right thing, that makes you a class act. I'm with you if a screw-up happens, own it, make it right and move on. And yes, your customer does apricates this, more than you know.
@nismo2070
@nismo2070 22 күн бұрын
Wow. You guys handled your mistake like true professionals!! Too many shops would pass the responsibility along to someone else. Kudos to your shop for showing how it's done!!
@juliussandor4355
@juliussandor4355 7 күн бұрын
Thank you for sharing. This is a learning lesson for all of us. I have learned if you do something good for a customer they will ten people, but if you screw a customer that person will tell a thousand people.
@arnoldkinsler6236
@arnoldkinsler6236 5 күн бұрын
It is refreshing to hear a shop own up to their unfortunate errors, and make it right. Congratulations...Good work.
@fpamps5805
@fpamps5805 23 күн бұрын
Kudos to you for owning up to the mistakes and fixing it. It’s refreshing ❤️.
@varner226
@varner226 12 күн бұрын
What a breath of fresh air! Your honesty and accountability are definitely refreshing and uncommon nowadays! Just subbed!
@mikedavidson2117
@mikedavidson2117 22 күн бұрын
I admire the way you run your business; it was a honest mistake you are more than man enough to share that with your viewers and you are well stocked and your client is amazed at your honesty you will get the loss back in the long run there aren’t many shops out there like yours
@JohnDoan-iu7sm
@JohnDoan-iu7sm 22 күн бұрын
I think it’s awesome that you guys are owning up to it and taking care of your customer instead of trying to pass the buck It’s nice to know there are honest shops out there
@jackmeholf5901
@jackmeholf5901 23 күн бұрын
Such good leadership dealing with this the way you did! I cannot believe the wrong fluid would destroy a diff in less than a week tho that seems crazy. It really stinks that even when you have a system in place where every thing gets double checked this still happens occasionally. It will be a learning experience for everyone in your shop.
@wallyhillary8201
@wallyhillary8201 23 күн бұрын
Awesome video. Understanding ILSAC , API , ACEA oil and fluid categories can sometimes be tricky at the beginning but it is a must . Most oil and fluid references with OE oils and fluid but the category needs to MEET and EXCEED OE specifications. One thing most shops don’t do right is store the right oil and fluid for the right application and that tour of you Oil And Fluid room showed how professional the business is . Anything that is stated “Suitable “ doesn’t meet spec and that’s one thing most companies don’t do right is find the OE oil so they can cancel out the being the reason for failure. As this fluid didn’t meet the required diff oil spec. But , it’s always a good learning curve. Mistakes are done . It’s what you do with them that shows your character. Great job guys 👏
@alexandergunaka666
@alexandergunaka666 23 күн бұрын
How dare you forget JASO-GLV1 😂
@mpfour4203
@mpfour4203 15 күн бұрын
Thx for your explanation of what can go wrong in a workshop and how to avoid it. I’m the mechanic who takes a little bit longer, marks the wheel nuts after torque them up. We all make mistakes, but we need to honest about it and learn from it.
@thegreatclarifying6339
@thegreatclarifying6339 11 күн бұрын
Great to see your openness and honesty. Wish I could find a shop around here that's like that.
@garysgarage3669
@garysgarage3669 22 күн бұрын
I don't think most shops would have fessed up to this. You guys are honest and trusting.
@jalex19100
@jalex19100 12 күн бұрын
Nice to see your attitude and approach! Sorry for your loss of time and money. Haven’t trusted a shop much in decades. It takes me a while to double check and verify fluids and parts all the time, myself. Honestly don’t know how shops don’t lose their minds with the job clock ticking down and every vehicle having its own history or pre-existing condition. It is time-consuming and I only have my own stuff to worry about!!
@brianhendricks5326
@brianhendricks5326 20 күн бұрын
Integrity is our most valuable asset as technicians and shop owners. As complicated as newer vehicles are this can happen to anyone. Education is not free this is an awesome opportunity for all of us to learn from. Own your shops mistakes and make it right for your customers and technicians.
@blackhawkhockey
@blackhawkhockey 22 күн бұрын
Problems are always opportunities to learn as you have pointed out. I commend you for your honesty and integrity. Qualities which seem to be in short supply these days. I would definitely be a customer for life if you were in my town.
@DM-el3rq
@DM-el3rq 23 күн бұрын
Great people and businesses like yourself are out there but sure seem to be getting harder to find. I believe not only will he be a customer for life ,but you will also gain customers from his testimony. Word of mouth is the best advertisement there is. Nice job!
@TheMapleDaily
@TheMapleDaily 18 күн бұрын
This is also why I preach to never add additives to any of your fluids in the car! If you need an additive, you aren't using the right fluid for the specification! Always do your due diligence and research, research, research! We all make mistakes, but if we can avoid it, why not put in the extra effort. Thanks for the awesome video and dedication to respecting the customer and the community!
@mlieser1230
@mlieser1230 23 күн бұрын
Unfortunately mistakes happen. Honesty is the best policy. In addition to telling the customer that you put the wrong fluid in the diff and repairing the diff at your cost, you also made a video telling us about it. It takes a big man to own up to a mistake. You are a good man Sherwood!
@robertmaybeth3434
@robertmaybeth3434 22 күн бұрын
Honesty, like OP shows, should probably be rewarded a lot more than it is.
@gumbeelee21
@gumbeelee21 14 күн бұрын
Your a great guy and boss sherwood!! This video probably just got you more customers than any video before. It was obvious you all were first class but this just proved it!! Thanx for doing the right thing.
@bigcat1067
@bigcat1067 22 күн бұрын
Easily the best video I've watched this year. Stay principled. RESPECT
@mandingo1125
@mandingo1125 18 күн бұрын
Love this guys HONESTY. More work will come your way 👍
@outfield1988
@outfield1988 18 күн бұрын
Seen stuff in my years as a mechanic. I feel your pain.
@Kuzican01
@Kuzican01 22 күн бұрын
You are amazing! Wishing you and your shop nothing but positive vibes. This is why you will continue to do very well going forward. Great video!
@BenKlassen1
@BenKlassen1 22 күн бұрын
Expensive lesson. With you guys working on many brands of cars I bet the number of types of fluids you deal with is staggering!
@WesleyStevens-ln3xv
@WesleyStevens-ln3xv 18 күн бұрын
Great honesty will bring your clients back
@Justins00ss
@Justins00ss 18 күн бұрын
You absolutely nailed it man. I own a high level detailing business. Paint corrections coatings etc. And luckily I've only had a couple oops moments over the years and owned right up to it. The clients are still with me. Honesty and reputation goes a long way. And I had a boss years ago tell me the same thing. It's ok to make a mistake and learn from it. Just dont make the same mistake twice. Great video. It just shows that if you do the same thing day in day out youll eventually have a whoops moment.
@raphaelbalachsan4764
@raphaelbalachsan4764 22 күн бұрын
Well said. Something we all know but tend to forget. And yes, it is very important to own it. Makes ypu a good human being. No one is perfect
@withgrowinginsanity198
@withgrowinginsanity198 23 күн бұрын
Thanks for sharing the good work AND mistakes. On my 2005 gearbox its a pain to be 100% sure the fluids are compatible 😮
@ringstinga
@ringstinga 22 күн бұрын
The Truth is a word people hate in this modern day and age ! Well done on the way you held your head high in this situation !
@jacobfoxworth
@jacobfoxworth 23 күн бұрын
I definitely feel your pain, but honesty is always the best policy in the long run. My field is a little different but some things still apply. I was recently repairing a customer's commercial prep table, and the previous technician did not follow proper practices for flammable refrigerant, which involves removing any service ports after work is done. The previous guy left the ports in place and crimped the copper tubing over which work hardened or weakened the tubing. I was replacing a condensate heater, which required me to move the compressor out of the way. When I went to slide the compressor back in, after successfully completing my work, the service port the previous guy had left in place and in a weakened state, snagged the edge of the cooler and broke. The hiss of refrigerant coming out was immediately disheartening. As the reality sank in, I realized I would not be able to make it to my truck in time to grab my crimping pliers. A cooler like that only holds a few ounces of charge. Needless to say, I told the customer what happened, and told him he wouldn't be charged for any additional repairs. It cost me a lot of time and money to repair the tubing, evacuate the system, and recharge the unit. But the customer knows I will take care of him and that is more important in the long run I think.
@catherinejoseph9256
@catherinejoseph9256 22 күн бұрын
Awesome work bro! Thanks for making this video. Love from Trinidad and Tobago
@mikecrawford5331
@mikecrawford5331 21 күн бұрын
Really like the comment about todays fluids it seems to take so much time to find the exact one but on some cars paying the dealer cost is worth it and you eliminate all issues arising from the fluid choice
@ImNotHereToArgueFacts
@ImNotHereToArgueFacts 20 күн бұрын
I left what some may consider negative comments on another video. Putting your mistakes out there deserves some praise. Sharing your process, quality, risk management as well as honesty and customer satisfaction will serve you well.
@mattphipps1368
@mattphipps1368 22 күн бұрын
I've never had a brand new vehicle and have always bought used vehicles but I am absolutely paranoid about making sure that the right fluids get into each vehicle that I have owned as I generally do my own repairs. Thankfully the fluids that I have needed over the years are readily available. For the repairs that I can't do I have fortunately found an excellent mechanic that has the same level of responsibility you show in this video.
@HYBRIDEVMASTERSGARAGE
@HYBRIDEVMASTERSGARAGE 23 күн бұрын
Been there Myself * No matter how many times I Triple check my work. Now To recoup that loss, Shop has to do 30k in Sales @ 20% Net. The Pain is Real !! The Good, out weighs the Bad 😮‍💨 Thanks for the Vid....
@kicknsystm
@kicknsystm 23 күн бұрын
I've only been a subscriber for less than a year. What hooked me on your channel is you care.
@theroyaltyautoservice
@theroyaltyautoservice 23 күн бұрын
We’ve only had this channel for about a year now so you’re actually one of the OG’s. 😅👍
@manfredgooden5110
@manfredgooden5110 20 күн бұрын
The fact you guys owned it says so much about your shops integrity. ❤
@parkerassociates9864
@parkerassociates9864 23 күн бұрын
Thanks for the honesty.
@davidshettlesworth1442
@davidshettlesworth1442 22 күн бұрын
Thanks for this excellent cautionary video. I learned a lot.
@j81851
@j81851 17 күн бұрын
Profound and true . You are stand up man and a credit to your craft and trade.
@113036stat
@113036stat 23 күн бұрын
Yeah with BMW you can call a BMW parts counter for certain fluid requirements. You are a gentleman and a scholar!
@billharris3575
@billharris3575 18 күн бұрын
HI I AM A BIG FAN OF ERIC AT SOUTH MAIN AUTO. I RECENTLY CAME ACROSS YOUR VIDEOS AND MAN I WISH I COULD FIND STAND UP MECHANICS IN MY AREA LIKE YOU GUY'S AND ERIC O!!! UNFORTUNATLY THIS IS HOW WE LEARN SOMETIMES. GREAT JOB SHERWOOD.
@JohnHuxleySavage
@JohnHuxleySavage 22 күн бұрын
As a former technician (working in biotech electro-mechanical manufacturing, not auto) who made some expensive mistakes while learning new things on the job, It's really great to have a boss/supervisor with this attitude (goes for all jobs as well, of course). It means workers themselves are more likely to be upfront and open about any mistakes they do make, which makes problem-solving much easier and generally improves not only morale but efficiency and work quality. No one is trying to cover up shoddy work, pass the buck or deny ownership, and everyone is more likely to take mistakes as learning opportunities and to put in the effort to correct their own mistakes and help out coworkers.
@heathatkinson6445
@heathatkinson6445 22 күн бұрын
Well done. Great shop.
@williamhaggerson5490
@williamhaggerson5490 22 күн бұрын
As someone who sells parts, I have this discussion almost daily with shops. There are so many shops that don’t care what fluids are put in. The biggest, they say “all makes, all models” coolant works in everything. I’ve seen so many problems.
@patrioticimmigrant8817
@patrioticimmigrant8817 23 күн бұрын
It is really difficult to look up specs on fluids. I personally only use OE fluids and stock them. I will order any fluid i dont have from the dealer. It sucks.
@alexandergunaka666
@alexandergunaka666 23 күн бұрын
Literally impossible to do stock all of them if you work on all makes. You can stick about 6 to cover 99% of diffs
@friedrichpsp
@friedrichpsp 21 күн бұрын
These guys make me want to drive cross country to get my vehicle worked on. Incredible service and knowledge.
@daveevans1236
@daveevans1236 23 күн бұрын
100% correct, failures will occur but it's how it handled!
@nikolaysedletskiy5076
@nikolaysedletskiy5076 21 күн бұрын
I truly appreciate the work you do, painful to see how industry developing profits first mentality these days. I always tell, find the right show and build long relationships with them. Cars very expensive these days, so you wanna keep them running as long as possible. Much respect and appreciation 🙏🏽
@anthonytimperio1254
@anthonytimperio1254 14 күн бұрын
Good on you for owning this. People no longer trust mechanic shops and haven’t for a while. If you were near me, you would now have my business.
@vinniesantamaria544
@vinniesantamaria544 17 күн бұрын
Being truthful in the auto industry should be a law good on you for taking ownership
@teslamr7333
@teslamr7333 23 күн бұрын
The customer is lucky to have you as a mechanic and taking responsibility for your actions. My mom had an engine leak and the mechanic changed the crankshaft seal. She got the car back and it was still leaking oil. She took it back and the owner said the oil pump seal was leaking and that he doesn’t see that very often. She basically had to pay twice for what I believe could have been avoided if the mechanic was better at his job.
@Hellcat71782
@Hellcat71782 23 күн бұрын
I mean let’s be real here. They don’t have a choice but to be honest. They lie they get taken to small claims court. They lie they get bashed online especially having a social media presence they’d get tons of hate and still have to fix their mistakes. They don’t have a choice
@Popotla
@Popotla 23 күн бұрын
Gracias por su honestidad
@chrism5433
@chrism5433 20 күн бұрын
Yup . finding the right Info can be Pia. Honest video .well done
@michaelmarzano3720
@michaelmarzano3720 23 күн бұрын
Sherwood love your honesty brother ❤️ I was wondering do you have any videos on ac gauge reading and diagnostics? Would definitely love to see one❤️ keep up the great work much love brother 😎
@theroyaltyautoservice
@theroyaltyautoservice 23 күн бұрын
We are setting up videos for AC now that it’s summer again. There will be a multi part series in the very near future!
Does Pre-FILLING The Oil FILTER Cause Engine DAMAGE?
14:03
The Motor Oil Geek
Рет қаралды 2,6 МЛН
Opening Up The BMW Differential We Damaged & Responding To Your Comments!
15:07
They RUINED Everything! 😢
00:31
Carter Sharer
Рет қаралды 26 МЛН
Why You Should Always Help Others ❤️
00:40
Alan Chikin Chow
Рет қаралды 108 МЛН
세리머니는 나중에 하란 말이야! #shorts
0:28
엠빅뉴스
Рет қаралды 45 М.
Toyota Engine Blown At 11,000 Miles? Please Get a Second Opinion ALWAYS!
26:08
6 Verbal Tricks To Make An Aggressive Person Sorry
11:45
Charisma on Command
Рет қаралды 23 МЛН
Why Car Repairs Are Getting So Expensive
13:44
CNBC
Рет қаралды 1,1 МЛН
You're Using a Torque Wrench Wrong: MythBusting 10 Do's & Dont's
20:25
Torque Test Channel
Рет қаралды 459 М.
The "Other Shop" Told This Lady She Needed A New Instrument Cluster...
50:44
South Main Auto LLC
Рет қаралды 549 М.
INSIDE Valvoline's SECRET R&D Laboratory to UNCOVER the TRUTH
22:18
The Motor Oil Geek
Рет қаралды 300 М.
This One Thing Is Costing Shops Lots Of Money!
21:58
Royalty Auto Service
Рет қаралды 11 М.
Railroad Impact Wrench vs Everything!
13:41
Torque Test Channel
Рет қаралды 1,1 МЛН