Thank you for your comment,we are so sorry to hear that.😥 We take your questions very seriously. We apologize for the inconvenience caused by our products. Please record a specific video or photo to describe the situation you encountered when using our monitor, send an email to our email: cs@feelworld.cn, or search our official account on Instagram or TikTok and send us a private message (Instagram: feelworld_monitor, TikTok: feelworldofficial). We will respond and solve your problem as soon as possible until you are satisfied. Thank you again for your feedback and support!