Thomas Munko, European Concierge of the Year 2010 | euromaxx

The winner of this year's European Concierge of the Year award is 34 year-old Thomas Munko from the Ritz-Carlton Hotel in Berlin. We find out what it takes be be bestowed with top honors in the field.

[@MaryGreening]

I like that Thomas didn't know he was starting his "dream job" when he started working as a concierge at the Ritz Carlton. Nice video. Congrats Thomas!

[@luxushauseragency]

Service is everything.

[@Supernovchik]

Nice video, keep up Thomas, good luck ;)

[@mrpeel3239]

"Better than the Internet"...indeed!

[@skybluesag1]

Well Done, Very Professional.

[@letsbehonest4221]

Always been my dream job. But unfortunately for me i have alway done pick and shovel type work..