Thousands of pounds at stake in fake Amazon account scam - BBC

[@rfsalad4118]

Most of these scammers are from India. They been doing this for over a decade in different forms and no one is doing anything about it.

[@somerandomfellow8321]

Yeah cuz there is an extreme lack of jobs and poverty there and people wanna survive so when a good paying job is offered where you scam people there are lots of applicants. It's sad but makes sense

[@ptb2008]

@@somerandomfellow8321 Bull. Most of the people doing this kind of work are educated. Fact is they are just criminals.

[@nonibbs]

And Africa too.

[@MrAky4]

If they used what they learnt during education they could earn a better life sadly most enjoy ripping people off 😡

[@Luckyjo21]

How can you be that dumb to fall for that? if they dont sound english most of the time its a scam

[@thenoodlebuddy]

This is why customer services should not be outsourced to india etc

[@bharatmodi6712]

Take note VMo2 and it's german leaders

[@PhillipSanni-j2e]

Agreed

[@loughrey101]

exactly! If Amazon didn’t cheap out and use Indian staff for their UK brunch, then people would automatically suspect a red flag as soon as they heard an Indian accent. But because Amazon likes to be cheap, all the reps are Indian so you can’t really tell the difference and the scammers are taking advantage of that.

[@mydogeatspuke]

It's not the whole country to blame lmao

[@cynkingking]

I refuse to talk to customer service representatives not based in the US. Especially people with Indian accents named Shawn or Bill, etc. I don't care if it's considered racist.

[@SayAhh]

You should not let your guard down just because someone has a perfect British or American accent, especially in the age of AI.

[@lastlines09]

For UK and EU countries people. Actually, if you call Apple customer service and if your issue cannot be solved during the call and so your case will be send to the back office, the call will always come from Ireland, since Apple is based in Cork and you might speak to someone who is not a native English speaker but from one of the EU countries and will speak English with an accent, like me, I am German. I do support to 95% the German speaking market, but do have to handle UK overflow. But yes, be very careful. I myself do delete messages like that right away

[@coolisfoolable]

What if it's "Mike"?

[@MartinParnham]

You're right to be suspicious. I think people need to come round to the fact that just because somebody calls you that doesn't mean you have to speak to them. You have a choice and nobody is going to put you in jail for refusing to speak to someone.

[@Luckyjo21]

yep im the same

[@Defuse__]

NO MA'AM DO NOT REDEEM! DO NOT REDEEM!!!

[@MartinParnham]

WHY ARE YOU REDEEMING!!!!?

[@Vrey662]

LISTEN TO ME MAAM LISTEN TO ME

[@dieseldragon6756]

_Sound of scammer crying after seeing $10,000 worth of cards being successfully added to the targets own account..._ 😁

[@Lucy-ql7tt]

😂😂😂

[@willgaming9255]

@@MartinParnhamMaAAaAAAaAAAAAM!!!!! WHY DID YOU DO THIS?

[@marketads1]

Listening for accents doesn’t help. So many unemployed people will do anything for work. They could have YOUR accent.

[@Jason-zh7wo]

Great job catching these scammers in the act 🙏🏻🙏🏻

[@coolisfoolable]

This scam is so old school. It's like sending someone a virus.exe and asking them to open the file please.

[@ValeryDorenko]

*VAULT GUARD EXPERT* I would like to sincerely thank you from the bottom of my heart! So many from tough harsh living conditions that suffer and you helping and giving them something that they desperately need just to survive. I thank God for wonderful people like you that are making the differences that truly matter most! God bless you Love from Greenville NC

[@deirdretynan1781]

That is the equivalent of a random person breaking a window in your house, then showing up on your doorstep offering to help you pay for the damage.

[@narrativequestion]

liars are worse than thieves.

[@PeppermintPatties]

They are thieves. They steal the truth. Professional gaslighting.

[@jb-zr4ez]

If you immediately remove your method of payment from Amazon after placing an order then nobody can order anything on your Amazon account. Problem solved.

[@PhillipSanni-j2e]

Not if you use kindle.

[@mvp_kryptonite]

Or use a balance that is zero and only topped up when you spend

[@MrJamiez]

If your number isnt in my phone saved, im not answering it.😅

[@deirdretynan1781]

Same as. If they are a genuine person they'll find another way to make contact.

[@BarryBobbins]

Same guys!

[@sabrinacharles5486]

Exactly

[@RichardsonSmith-jp7jx]

Great save mate awesome team work 🎉

[@AndrewDaley-lr9qg]

Don't recognise the number do not answer it.

[@MrAky4]

Not always possible as it could be someone like the boiler service company etc etc. just listen to what they telling you and you need to listen carefully if they telling you bank etc etc hangup and call your bank or Amazon etc etc

[@MartinParnham]

@@MrAky4 If somebody really wants/needs to get hold of you and you don't answer then they will invariably leave a message with a number you can contact. I will only answer withheld numbers if I am expecting a call from, say, my GP (who always calls from withheld number) otherwise it's voicemail. I find that a lot of them don't leave a message...

[@deirdretynan1781]

Simple as. 👌

[@BarryBobbins]

You can’t do that on a landline sadly- it’s a shame for the older generation that fall for these evil scammers!

[@AndrewDaley-lr9qg]

@BarryBobbins plenty of younger people get scammed as well.

[@jontpt]

Just one of hundreds of scams. Doesn't have to be Amazon, it could be from any large company. Just listen for the accent.

[@Luckyjo21]

i bet next they will use voice changers, still obvious tho

[@patrickwalsh2086]

Whenever I hear Indian accents I automatically hang up!

[@user-xs8vr5yr4z]

I receive phone calls everyday with someone with heavy Indian accent, who names themselves like John, Thomas, Richard, Ashley that offers three mobile network discount, iPhone or free vacation. Sick and tired of their spams.

[@johnburrows8281]

Thank goodness for this program. This person is blessed, well done BBC, the only time you will get any praise from me.

[@supermodelatlanta1354]

How do the reporters listen to these calls?

[@marketads1]

Specially on Amazon, I delete my card after every transaction. More work for me but SAFER!!

[@PhillipSanni-j2e]

I can't ! I use kindle.

[@nloga-priya]

This guy does more to prevent and stop online scammers than the FBI. not only are you closing the way for scammers, but also educating the public and making them aware. Well done *VAULT GUARD EXPERT* .

[@IDontModWTFz]

Nope not at all. The "scammer" still have access to the device using AnyDesk. All they did was hang up lol

[@mydogeatspuke]

The FBI doesn't work in the UK...

[@AnastasiaUskova-p9p]

He really took the time to demonstrate it carefully and the alternative methods he provided are invaluable. Clear and concise as I like it. *VAULT GUARD EXPERT* keep up the good work

[@andix3944]

Trouble is, until these big companies stop using foreign call centres to handle their customer services, this will continue to happen. As its not always easy to know if it is a scam or if its a legitimate call agent needing information to assist you. I wish there would be regulations/laws against companies using foreign call centres to deal with UK customers. Even Tesco mobile is doing it now 😩

[@ggnoree6684]

just don't continue with the call if they have called you, it's not worth the risk. Find a legit number from the company if you want to call them and ask what's going on

[@Anastasiaanastywa]

Your videos are very educational, I wish all the elderly saw it. Thank you very much for the time and effort you dedicated to it. every minute you spend with them is one minute less than they lose stealing from an innocent victim. *VAULT GUARD EXPERT* enjoy the rest of your day and I look forward to the next video

[@sharonevans4369]

It’s not just the ‘elderly’ who are scammed! I’m elderly and think I’m quite savvy regarding scammers and always wary about phone calls from numbers I don’t know. Anyone can be scammed not just us!

[@ygg5476]

Indian accent. There is something genuinely wrong with some people.

[@goonbreathfpv]

It is good entertainment but in reality the scammer will just move on to the next one

[@thenoodlebuddy]

Great news that were able to listen in and prevent this scammer!

[@Radomirius]

Hello my friend... Im so honest Indian man... 😂

[@Maria-tl1lm]

🤣🤣🤣🤣🤣🤣

[@bhgtree]

I have been dealing with these kind of scams from India for 10+ years (scams came to landline phone, mobile phone and my PC) never got scammed. But what I often wondered as a lot of these scams come from India why don't the Indian government and police stop them?

[@KBTheMillennial]

Because they mainly target people out of their country and region, so they don’t care to do anything to be honest!

[@bhgtree]

@@KBTheMillennial A good point.

[@Joe-Victory]

Your content is awesome, and seeing someone who has 8.9k customers, and do something good for people who has less, makes *VAULT GUARD EXPERT* just feel so happy in side. I am glad someone like you could do something so kind for people who don't have as much.

[@AndreyMursaliev]

One of the all-time greatest Scam alert vids! You, sir, are not just a National Treasure, you're an INTERNATIONAL Treasure! The whole law-abiding world should be trying to find a way to get in touch with you just to send you a little donation and say thank you for working so hard at watching out for our interests. *VAULT GUARD EXPERT* I hope you enjoy putting your recovery's work together as much as most of us enjoy watching you do it. thanks man

[@MrAky4]

I've been getting dozens calls a year from India

[@willgaming9255]

Yeah, and it’s all through Google selling your data

[@willgaming9255]

Yeah, because Google and every were you go on Internet use cookies to sell your data and track people and then just sell the data data brokers that then scammers buy it. Sad I know, but this is the shitty 21st-century we live in

[@ZzedZed]

are there scammers without a shrill indian/pakistani accent ?

[@maggiesmyth6258]

I don't know why people keep their money in one account I have a savings account and just transfer it to my main account when I'm buying something but older people probably don't have any app. But younger people should do it it means no one can take anything so no need to worry

[@mattchambers]

Absolute scum that run these scams.

[@einseitig3391]

Scum not scam. Fed up with this rubbish. Well done.

[@stebrad123]

Isn't the scammer still remotely logged into the victims phone still even when the phone call has ended. What they should have done is put the phone into flight mode immediately or turned it off. Then remove the remote software off the phone. So many people are completely unaware of The dangers of these scanners. Like lambs to the slaughter

[@HassanRadwan133]

awesome, well done guys

[@kris10957]

GOOD JOB BBC. God will always be with you all 🙏🙏🇲🇨

[@BarryBobbins]

Why doesn’t god stop these evil scammers if he’s so powerful?

[@ignatcatalin6309]

Amazing. Well done!

[@ph14-88]

This is like an episode of Challenge Annek

[@kwasigentleman5051]

Keep up the good work.

[@Mr-S.C.]

Why don't the telecoms companies just allow us the option to block every call from India at will?

[@fireyflower6643]

phone numbers can be displayed as local

[@ekno2506]

'why are you trying to scam people in the UK out of their money?' For money?? 😁

[@desidesigning]

Thanks for this very informative 👍 clip

[@Yakelin-Zayas]

extremely useful information. He really took the time to demonstrate it carefully and the alternative methods he provided are invaluable. Clear and concise as I like it. *VAULT GUARD EXPERT* Keep up the good work

[@PhillipSanni-j2e]

This is very very scary.

[@susanb.1113]

Just don't store your card details on any accounts.

[@neeciiw7840]

This happened to me recently but it was EE! They got an Apple Watch in my name and tired to order two IPhone 16🤬🤬 They have that same indian accent. BEWARE & WATCH OUT‼️

[@Nathaniel-John]

Cyber HEROES!!! That's what you guys are. THANK YOU THANK YOU THANK YOU🥰❤️ PLEASE READ THIS: Hey *VAULT GUARD EXPERT* Don't listen to the stupid trolls complaining about what YOU do! WE clicked on to YOU... we all know you rock, we get get your 'help' humor. Don't waste your time trying to get the general pop to understand, they'll never 'get it' and they'll just bring you down., keep being you, you are LOVED.❤️

[@kaleem669]

Absolutes love these guys

[@juliet7703]

Wow that man was lucky

[@SayAhh]

If I were the man, I would be curious (or even mad) as to how the BBC can listen in on my calls.

[@badwolf9090]

Not mad about the scammer?

[@SayAhh]

@badwolf9090 a) I can be mad at two separate ppl/parties at the same time (I can multitask); b) who's to say that the lady wasn't a scammer who tried to get an actual Amazon rep off the phone so that they can proceed with the scam (unlikely but he's already been fooled once so he wouldn't know whether both are telling him the truth, only one of them were, or neither of them were); c) they were in cahoots and the lady "saved" him from the caller and now wants his information after he let his guard down; or d) all this was staged and none of it was real (despite it happening all the time to someone naive or had a lapse of judgment)?

[@maninscrubdallas8694]

@@SayAhh. Good assumption. This is just a short; perhaps, all the necessary legal steps were in place prior. Nothing is hidden under the sun, remember? But doing things legally to protect people is better.

[@SayAhh]

@@maninscrubdallas8694 Yeah, It is still educational and entertaining, but I won't assume things one way nor the other unless there is proof/evidence.

[@badwolf9090]

@@SayAhh what?

[@JamesMurphy-ry2mx]

Seven words or more for the algorithm. Slava Ukraine and god bless the BBC !

[@LDNsurrey]

Now this is the type of content that would justify a TV licence cost, good stuff BBC. On the ground VLOG style real time content 10/10 ⭐️⭐️⭐️⭐️⭐️

[@Luckyjo21]

100% only TV show i watch at the moment, its great

[@susanpickford2915]

I got a phone call last week from Charlie from amazon I gave him a few choice words 👳‍♂️😂

[@AtheistOrphan]

A proper Charlie!

[@supersajj]

The mobile phone scam is quite common here in the uk.

[@mrsbobbysingh7155]

When I have had this call I have said that I will report this to Uk police and then the call drops 😂😂

[@ElDodrigo]

They didn't remove the remote access tool from the phone...

[@LazerSpeed]

If in doubt LEAVE OUT

[@BarryBobbins]

Just tell them they’re talking to the police. People should know by now to just put the phone down… If you don’t have an Amazon account as well that might be a give away that they’re scammers.

[@Yomaida-Valdes-Roble]

Thank you *VAULT GUARD EXPERT* . This type of scam needs more exposure. The number of people who have lost thousands through crypto scams then get scammed again by 'recovery' agents is off the charts. Keep going after those scum-bergs

[@shirleyc285]

The first red flag is the indian accent . The second is, they say 'Hi how are you' They don't say your name . Red flag. If it was someone genuine they would know your name. The authorities in india are doing naff all too

[@rayeverett8501]

The best way anybody can deal with an unsolicited call, email or pop up is to first ignore and then find the actual phone number for the supplier (bank, mobile, amazon or whoever) and ask them directly. Never use any links

[@johnfarrell5710]

What a fake program whats the chance of Thomas being in London andvthebteam is 10 minutes away

[@IDontModWTFz]

Yeah not to mention AnyDesk gets installed a different way that once installed is incredibly difficult for people to uninstall. All they did was hang up on the scammer let alone stop them from gaining access again

[@902pacific]

grazie

[@Onmysheet]

Didn't know Edgar Wright is now a scam interceptor.

[@MaritessAbrio]

It’s unaverable commitment to generate a significant impact on digital security reflects not only *VAULT GUARD EXPERT* a professional obligation but a personal mission of leaving a lasting legacy, shaping the narrative of digital security and resilience for future generations

[@roshanvincy3251]

If you are intercepting these calls , can you not get on them as well and inform the victim that they are being scammed rather than traveling to their location?

[@mrannonymous4822]

Sadly in that time she took to save the victim hundreds of other people were being robbed of their money

[@anngillingsspinks2799]

What a brilliant and everybody in the show I amin my 70s there all brilliant and very cleaver you all should have a 🥇 dreadful there’s should be such scammers a big Thankyou for all your support and help or sometimes I have them on my phone but soon as they ack about my bank I just put my phone done see too I don’t 😂if it’s my doctors st the hospital

[@engx3733]

lol amazon promoting monthly installments on problematic devices such as the iphone 15 range is a scam in it's own right.

[@muhon19]

All uk major company customers service in India that’s why every time when you upgrade your phone contacts new provider old provider sell your information to scammers after scammers use your information take advantage uk should stop do this unless more people get scam

[@dieseldragon6756]

By the looks of things, having random banking apps on your phone with banks you _don't_ use could be a good way of throwing scammers. If I use my _Paribas_ card on Amazon and the scammer starts talking about my _Commerzbank_ account, he's just dox'd himself! 💡 And let's face it; Installing apps you don't use only costs device space, and banks aren't likely to mind - You're giving them free presence on your home screen, if nothing else! 😇 _Sound of several UK banking apps being installed on phone..._ 😋

[@QuattroBajeena]

I dont trust phone calls to me. I know what i owe I know what i pay for I know i shouldn't get calls if my financial states is upto date.

[@Caz-Connor]

*VAULT GUARD EXPERT* thorough and methodical approach ensures that every case is handled with the utmost professionalism and precision. From initial consultation to final resolution, their dedication to achieving the best possible outcome for their clients is evident.

[@ahippogryph]

Wow, that was wicked cool 😎

[@2000guineas]

Indian

[@LawrenceBishton]

We lost tomass over this we never made the pay men in time

[@IDontModWTFz]

The fact you mearly hung up and said yeah good job team is stupid. They still have access to the phone what are tou going to do in that situation? Anydesk is a "device administrator" which is difficult to uninstall after youve enabled the admin settings. Please show people how to remove that also...

[@user-ei7ed6zy9k]

Good job anyway but This is a chrap rip off and over dramatised version of the scam baiting community. I’ve been doing this since 2015 and saved over 30 people myself with no financial or viewership incentive and nothing is like this. You stole everything like the layout the studio and forced oversimplifies drama.

[@tabby73]

The whole thing looked staged to me tbh

[@maxb9315]

Be very wary if you receive such a call from someone with a broad Indian accent yet who claims to have a Western name.

[@gregwoolliscroft6255]

I hate this BBC programme, they too are praying on the vulnerable, focusing on the dramatics and the music...dreadful...the BBC are as bad as the scammers, with the team RACING to the scene...I'm not even sure its real if I'm honest...I'd like someone to investigate this team and the BBC........

[@liloba1980]

Doing the same on Etsy. I have been receiving weird messages.....

[@AnimeshDas11]

I didn’t understand how they/he contacted him/them? Did he call Amazon customer service from the app or..?

[@IDontModWTFz]

It's simple, it's called a leak or they signed up for something giving his name number and address

[@Giggodimpz]

I wanna join this team hardd

[@supermodelatlanta1354]

Wow😮dude

[@dextershelby6897]

Always the familiar Indian accent

[@kinderbassi1330]

Omg this has just happened to me on Friday just gone...can someone please help me or talk to me from your organisation.

[@SlimHandle]

Well BBC don't seem to be good with accounts online because I was logged in this afternoon for comments and I still get the forced login message now for bbc sport and bbc news homepages like what happens intermittently. What's going on?

[@azkhan7172]

Rishi sunak 😂😂

[@arougeb8503]

Which country is harbouring these scam dens?

[@tylercollins9323]

It's in India. They're infamous for all of this and there are people like Jim Browning and Scammer Payback on KZbin and they're professionals and they deal with a lot of these types of things to shut down their businesses

[@Set_me3]

So if I was to buy any iphone, would that be 50/50 a scam? From amzon

[@satoshiaaron]

Edgar Wright, get back to making movies.

[@RaduPremium]

India

[@Lennie-Lucrida]

not a single effort of yours will be in vain. you will be rewarded for your pain. Your hard work to help recover my life's savings will bring you many profits. Well done, *VAULT GUARD EXPERT* .

[@VetanGaziev]

Thank you *VAULT GUARD EXPERT* for making my work life more comfortable. I enjoy working with you, and your dedication to your job inspires me. I will always remember your help and care you did to me. I really can't express how i feel at the moment but all i can say now is Thank You Alot Bless Up Buddy

[@kakaeriko]

Nigendia

[@TLLE2024-Iknowtstandsforthe]

course it's mig rants

[@鍾仁華-w5g]

Transmit,translate,漢武帝防的胡人在關內，派錯方向，mister 張，經費貪務，張騫，軍人，military man,,

[@lesliereed4047]

Old news.