LISTEN: Van Breda's chilling emergency call

The full audio of Henri Van Breda's emergency call after members of his family were slaughtered.
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[@dawndennison4172]

How pathetic is this emergency dispatcher...I am lost for words.

[@DougyDeeDoo]

Dawn Dennison She is totally pathetic.

[@benbeer1354]

Her name is Janine Philander

[@staceydunn979]

Honestly this dispatcher is beyond the worst.... How the hell can she be working in emergency services?????? If

[@carmy_v]

Not just the one, but both ladies rendered a poor service. They handled the call as if they were working for Telkom(the worst call centre in the universe). Do they not use pen and paper to write down the address if they are having trouble finding it on whatever broken program they are working on? They spent so much time on just the street name. What were they drunk or something? And the casual chatter in the background! Wth? Have they any respect and sensitivity about the calls they receive? Ugh!

[@anthonyledonne8652]

It reminds me of (as a citizen of the USA) speaking with a Microsoft tech... I spend 30 minutes on hold- THEN- another 45 minutes trying to understand what the HELL their talking about. This dispatcher needs to go back to pickin beans in her country!

[@joannesmith9515]

Dear Lord, I hope I am never in an emergency situation and have to call these peeps... holy smokes. Nevermind they can't find his address, there's just no sense of urgency.

[@goggagoggano1223]

agree!!

[@lilshortyhm]

Exactly. She’s acting like she’s working at a cable company. Ridiculous.

[@its_nightwolf2764]

This is why we join CPF groups !

[@bellis1237]

Classic Psychopath. No one is so calm after an attack. He didn't even pretend. Never mind the most useless emergency service call center, ever! And that stupid question "Are the perpetrators still there?" YES!!!! They stuck around to listen to this stupid phone call so we can all laugh at you.

[@TheCrossPearls]

Bellis 123 thank you. Exactly. His calm psychopathic demeanor.. they are not normal. This operator should be punched in the face though. What an idiot!!!

[@anibalrodriguez2626]

You know, he just came from a physical struggle. He probably was exhausted and wounded and generally lacking energy. If you would want to scream, you probably couldn't. Just a benefit of doubt

[@anibalrodriguez2626]

Yes, I know he was the murderer, but if I didn't know that, I think his demenaor is somewhat justified

[@Iceis_Phoenix]

@@anibalrodriguez2626 he said she was knocked out for a few hours though. To me he sounds drugged up or drunk.

[@genuineimitation8799]

ícҽís թհօҽղíx nope, toxicology came back negative. It’s posited he had a grand man seizure after seeing his mother and sister. Plus, he had a speech impediment, he was taught to talk slowly and calmly to avoid stuttering.

[@sinethembagabada265]

Guilty or not... This lady should be fired, she can't be this casual on while attending to an emergency call...

[@kim-ry6bk]

She thought it was a prank

[@No-ni1lc]

Hemmo 1996 so? It wasnt and so she should be fired

[@kim-ry6bk]

@@No-ni1lc I think she did a shitty job and even if she thought it was a prank she should have sent an ambulance in case but I can see why she thought it was a prank. He wants her to believe all his family are dead/dying and he is calling so calmly. He has been charged now

[@wioi]

yeah I totaly agree,.she is soooo damn incompetent and stupid , makes me so angry. he fucking said hundred times to send an ambulance and she is fucking talking an talking..even after she heard that they have head injuries from an axe! when i call the ambulance i say my streetname and they ar here in 4 tto 8 min and thats it!

[@TheFuzzywhumper62]

@@kim-ry6bk Well, weren't they dead at this point? Unless I missed something on this case.

[@carolnosipho5965]

there is so much incompetence with this lady

[@angeliquemartin542]

Hope the operator gets fired!!

[@nomeaningtonomeaning9950]

Angelique Martin v

[@candicecelineventer2908]

My God!!!!!!!!!! I would have hung up long time... Our emergency service providers is a mockery... Lord have mercy. Hope justice is served

[@LiyabonaQinga]

that's me like yhoo no...

[@veesea8282]

Agreed...that's what I was thinking. God help any of us in this country who need URGENT medical or police assistance. This was painful to watch...painful as in frustration and irritation. SMH!!

[@goggagoggano1223]

what incompotent emergency staff...!!!

[@jadeneil5243]

Thankfully justice was served. He was found guilty of the murders.

[@kaylakillip8231]

Scary though that this woman could be handling other emergency calls in the same way.

[@DrTarentaal]

Whether Henry is guilty or not... he certainly have more patience on the phone than I would have.... especially while your loved ones are bleeding to death

[@dougzembiec9995]

If he said " a white man attacked my family with an axe" do you think anyone would believe him? ........... Maybe he should have said a white guy attacked his family , then it would have seemed like a paid hit. The truth is that Henri and Marli conspired together. We know this because of other forensic evidence , some of which was not presented in court because its not relevant to Henri's conviction and we dont have a strong enough case to prosecute Marli. But , I can assure you , Henri DID NOT act on his own.

[@ronellcarstens6310]

!!!!!! Insane incompetence!!!!

[@chillyourtits9273]

DrTarentaal more patience than he had with his family

[@euiwna1234]

Jirr ma myde is dom Mense is dood deur wag vir ambulance dom dom

[@junaidabrahams2081]

Doug Zembiec he did

[@thingsivedone805]

YOH! I hope i never have to talk to any of these idiots. Family attacked with an axe... ZERO sense of urgency. These are the type of people that get mad at you because they have to do their jobs.

[@tshegofatsomoarabi1273]

Guilty or not, the level of service he received was an injustice!!!

[@johanna.shilumbu]

She asks the same questions over and over again 😣

[@natashagrange16]

Staggering, unacceptable incompetence! Just unbelievable!

[@alexf8314]

Agreed. She's embarrassingly inept at her job.

[@CybertronGangsta]

omg you're soooo beautiful 😙

[@whade62000]

What's staggering is the ignorance of the commenters who have no idea how 911 works. They seem to think she's chatting, she actually gathered all the evidence against Henri. Y'all seem to think ambulances and doctors are an unlimited resource and we can just send them to every drunken call before eve knowing what the emergency is. When that actually may doom correct and fast response to real emergencies

[@cindylee3147]

It is DISGUSTING how the initial operator handled the call!!! I would have LOST it with her!!!!

[@AlbertusVanSchalkwyk]

This sounds like me on the phone with Telkom.

[@waynekay289]

YES YOUR'E RIGHT!! IT SOUNDS SO FAMILIAR, SOUNDS LIKE THE USUAL RESPONSES OF MOST SERVICE PROVIDERS IN SA!

[@nb3longbridge]

What a joke. These people should be prosecuted as well for incompetency!!!! I am deeply shocked at this response to emergency!!!!!!!

[@misstmemrs]

It is sabotage of whites. It is deliberate guerrilla warfare. I cannot believe people don’t realize she is playing games.

[@kateseverein7650]

this is scary - how on earth can someone on an emergency number be this ABSOLUTELY inefficient

[@misstmemrs]

It is deliberate guerrilla warfare. Astounding people do not realize that.

[@laurenbiancacloete5467]

I hope this woman was fired! I have never in my life witnessed such incompetence, stupidity and lack of sympathy from a emergency service provider. I would have lost it the first time she said she can't find my address. His whole family is bleeding out and she has time for a spelling B!!!

[@dewilew2137]

You’re an idiot. It’s not her job to have sympathy, it’s her job to be calm and get emergency services to the necessary location. She can’t do that if she doesn’t have an address, can she? 🙄

[@11Ferdi11]

This is a joke... We are doomed..

[@justpeteOG]

google maps wtf

[@atouchofmadness2701]

His address comes up immediately on google maps! After 8 minutes she still hasn't sent an ambulance!!

[@TheDark761]

WHAT A FKING JOKE, 10111, have better assistance from Valkenburg Residents...

[@samilionaire101]

Yes we all know he’s guilty of the murders but gosh this call operator’s competence levels is pathetic!!

[@888alp]

Samuel Sherwen She shouldve been arrested, as well.. Pronto.. A physcopath talks to a physcopath

[@veesea8282]

The emergency service consultant is as thick as 2 short planks! She's not listening properly!!! Henri is telling her the area and nearby landmarks and she's saying he's giving her different addresses...aaaaai my poor country...*sigh* He tells her the wounds of the afflicted...she feels the need to ask again later in the convo. Sorry, but we need some SERIOUS training from 911 or the British 999 on how to handle emergency calls. I understand that perhaps her map system wasn't picking up the exact location...but GEEZ!

[@misstmemrs]

If she kept saying I was giving her two or three different addresses I would kill myself.

[@rockyjaydog6447]

that 911 operator needs to be fired.

[@shannoncarswell]

Please tell me this lady was fired for the worst service ever!!! For f sakes😡

[@ARCAN3CHARG3]

This guy is guilty and this lady has to be fired

[@sabeloqupe1848]

D-i-s-a-s-t-e-r... W-i-t-h a-n a-x-e... This is terrible, You can easily find Goske street on Google maps

[@pamelameela]

He said that there was only one attacker and in this call at 5.39 he says ''no THEY ran away''??

[@jamalbux2667]

avi eli that's coz he is making up the story of the "attacker"! Stop wasting taxpayers money and playing innocent. He is guilty. Full stop

[@one-seventh]

Well spotted!

[@atwitinthephilippines9370]

They can be used in a singular context.

[@samueltromp]

They is singular

[@jarednel3671]

When you don't want to refer to he or she, they is acceptable as singular

[@tamsynbouttell8184]

Unfortunately this is what our emergency services are like here in South Africa. If you are in a car accident the first responder to usually be on the scene is the tow truck. Ambulances have been privatized so they dangerously race each other through the streets (if they even make an appearance) and police often only arrive 30min later. When you do report a crime there is no follow up and when you do eventually follow up on your own there is no record of your case. Speaking from personal experience. Our prisoners sit in jail rewarded with KFC meals and strippers while people of all colours are suffering at the hands of violent criminals. It's a sad state indeed.

[@maritazietsman7691]

I can't for the life of me why the general public think it's lekker in prison. Let me tell you, our prisons are HELL ON EARTH.

[@jaredhunt21]

South African emergency services and hotline are utterly useless

[@misstmemrs]

It is because it is deliberate guerrilla warfare.

[@daemonshadowcaust7620]

Fucking Domino's Pizza gets my address as soon as I call, no need to ask! What the fuck is up with our emergency services! They have the same problem in the US...

[@sandrad8640]

It would've been quicker to send a whatsapp location

[@SaintBLESSEDR]

I like this. we should make an emergency app

[@moll5086]

How long does it take for emergency services to take an address

[@DD-RSA]

A classic example of incompetence right here. This person should not be working at this job. Absolutely mind boggling

[@misstmemrs]

Yes that is the idea. I cannot believe people do not realize this is covert aggression and guerrilla warfare. That hate and despise whites and sabotage any way they can. Does no one recognize this?

[@franszeelie-frenchy2951]

A phone call that took 10 minutes... By then anybody still breathing should be expected dead. Henri was found guilty by court, but giving the sheer incompetence of a phone call he had to deal with, with the emergency services, I cannot see how the emergency services or police can pride themselves on a "job well done". I cannot imagine anyone staying sane with such a poor management of an emergency call. Whether Henri was in distress or not, anyone in a real distress situation (meaning not the murderer) would have collapsed under such an appalling situation, if treated like that in a phone call. Kudos to the courts for doing a good job, but no credit to the police or emergency services, thank you. (Technically I think van Breda cannot be found guilty, due to a lack of proper investigation, and public services conduct.)

[@PhetoloPatleswana]

He must be a very strong child hey, managed to stay calm throughout the call.

[@pamelameela]

VERY VERY STRONG!! But then he was ''knocked out'' for 4 hours!!! and 3 people dead with one almost dead.

[@CharieVanWits]

Phetolo Patleswana has the murderer

[@AGirlNamedVan]

Phetolo Patleswana lol no he killed them actually....

[@R3IMYSS]

You cannot honestly tell me that you actually thought this idiot was innocent... Oh my god, there is no hope for some people. Would you be so calm when you just "found" your dad, mom, brother and sister hacked with an axe???

[@MsYlatan]

Oh my God!!!! I’m watching from the USA and this is absolutely APPALLING! Oh my God! Who is this incompetent person??!! Oh my God!!

[@natalieerasmus5435]

What on earth?! I would have been "for f... sakes woman my family is bleeding to death get a f... ambulance?!" It's an EMERGENCY.

[@Iceis_Phoenix]

They bled for 3 hours.

[@Halabala305]

So he said one covered man entered the house and killed them....yet in the phone call he said "they run away"...who's they??

[@themostamazingguy]

These emergency workers are so useless! 10 minutes just to call for an ambulance.

[@paigependelton2946]

I’m getting so irritated with this lady on the phone I CANT. I would of yelled at her long time ago, but clearly he is guilty that’s why he doesn’t give a shit

[@charmaineswanepoel2128]

Please tell me shes fired. Even if he is guilty. This is a 10 minute call to get her to send an ambulance.

[@adelegill]

What place did he call????

[@rethabilesebeela9703]

Oh my bloody Word!!!!!😑😑😑😒😒😒

[@emelyw]

Is he watching TV while calling?

[@jossies451]

This is an emergency call! How can this lady be acting so casual! Oh my God! 5 seconds and I've found it on Google Maps. So incompetent.

[@benp4339]

Too calm=GUILTY

[@francomalherbe1757]

When your friend is drunk but you are trying to explain the directions to the next party to them.

[@Iceis_Phoenix]

😆 omg I'm dead

[@marciaeovino3584]

Why did he laugh and was so flippant?!?! I would be screaming at her incompetence!

[@Inyosi888]

Hello operator you are now talking to a ghost...... I am now dead.....!!!!!!! :( :(

[@SabineFonderson]

Oh my my my! There are 4 unconscious people and she is ‘not picking up’ she needs to tell him to offer assistance to his teenage sister oh my oh my

[@mojenkins8494]

Oh my word ! I would have put the phone down and called back to speak to someone else.

[@corrierobbertse1524]

That is why South Africa is in such a horrific state!!!! Pathetic service!!! WTF!!!!!!!!!!!!!!!!!!!!! And this is deemed acceptable??? How the hell? I pray that my loved ones are not reliant on these hypocrite service that they offer using our tax money. Truly unbelievable!!!!

[@imraanadam1684]

It took me about 5 seconds to find that place. Good grief, how on earth are we supposed to depend on such incompetent careless emergency operators? I can only but imagine how many lives are lost due to the lack of urgency some of the operators probably display.

[@jean-paul_not_jp]

Dude is so calm calling the emergency services joh u know his guilty

[@wesleyfrancis5231]

all comments are pointed towards the lady that's required to remain calm and do her job but as you can hear he is very calm and that is the chilling part....

[@JayClose-j2r]

I hope that emergency dispatcher doesn’t work in the emergency anymore? She ought to be a farmer.

[@leem.4340]

Why did Henri not include himself when saying how many people had been injured in his house? He stated his mother, father, sister and brother were injured ... but said absolutely nothing about his injuries.

[@patsykruger3474]

This operator makes the fact that Hernri's sister survived an even bigger miracle!!!! Well done SAPS very efficient! Henri, when pretending to be a victum of such a violent crime (or any crime) one should remember to act and sound traumatised......

[@yakoodki]

I simply could not finish listening to this. I want to know who this woman is! She should be publicly shamed!

[@dianneboynton4930]

IT WOULD HELP IF SHE COULD UNDERSAND ENGLISH..I WOULD SUE,,UNREAL.

[@vivlee3840]

Im speechless at the incompetence of this woman.. Its unbelievable..

[@jamalbux2667]

Surprising that he "survived". I guess it's quite difficult to try and inflict axe injuries on ones own head.

[@athibooi8661]

Talli Li why did he do it. I don't understand!!! Motive

[@estervanschoor4783]

Shocking shocking shocking!!! Emergency service and Henry so calm after his family has been brutally attacked? Normal human reaction would be hysteria/not even be able to talk!!!

[@MommieDawn]

Since he's been found guilty, I'll bypass the guilty or not'-why does it take 90% of this phone call for an address when 3people are dead and 1is dying? Ridiculous

[@lostfound6819]

What the fuck is up with the emergency dispatchers in South Africa? Embarrassing.

[@aelse1646]

This gave me anxiety

[@srixongolfer3706]

This is extremely frustrating to listen to.. Is this normally how its done in South Africa? No matter of his guilt or not.. People are dying during the time she is interrogating the caller.. Just send the ambulance, right away, for crying out loud...🙄

[@adelegill]

He laughs during the call

[@TLB-wo7ld]

Exactly! f...abnormal n that lady should be fired as well. They still had time to chitchat when it was an emergency.

[@mlnfish]

good god !!! 10111

[@sheri-leebeukes5637]

Yip this is about right... Had an emergency with my grandad and when I called emergency they asked to speak to someone older (my voice sounds too young) I'm 28 years old by the way

[@kingkai4125]

@ 9:05 Did he just laugh?

[@dewalddiedericks4300]

King Kai zit was a nervous giggle not a laugh he was in shock probably

[@rossfromsa]

Sounded like a giggle, not sure if I would call that a nervous giggle as XxMR- _-TRX325xX XxMR- _-TRX325xX does.

[@larrygbenz477]

Yes he did wtf.

[@R3IMYSS]

Yeah, shocked cos he couldn't believe how calm he was staying after just hacking his parents and brother to death!! Fuck, you are just as thick as the emergency personnel.

[@snopesshop1903]

Worst emergency response ever, even worse than here in the US

[@jennifermunster3618]

WTF??? 🤬🤬🤬 The lady on the telephone should be fired!!! She makes me angry and angry because she talk and talk, although he ask for an ambulance several times. Till an ambulance is coming, all of them are dead. (Sorry for my knowledge of English, i am from Austria) 😬

[@xbtx6497]

10 minutes and 22 seconds of a murderer desperately trying to give his address to the world's most idiotic emergency dispatcher. South Africa should be ashamed.

[@susyyqt.]

I would've yelled that "people are dying!!!! Dumd b****!!!" .... omg so frustrating.

[@saraolson6089]

am i the only one confused by these comments? the operator was responding to the information given…. he acted like there was nothing gravely wrong and didn’t say a word about his family being slaughtered for about 8 minutes which should be the first thing he says

[@Foxie635]

Is she taking a loan application?

[@lynndunn1306]

Why do Emergency phone responders ask so many inane questions & not get on with sending ambulance, police & even chastise callers for their distraught behaviour.

[@blubell2244]

These people have died by the time this fool dispatcher gets the freaking address. His battery could have died by this time ffs

[@vincelemaire]

How many people die every years because of that woman? As guilty as he is, he provided her with the address right at the beginning… what is her problem????!!!!! Who hired her??!!

[@rawrchik500]

It took five minutes of asking the same questions for her to ask what happened...

[@sayit2554]

She should resign she is not able to handle any emergency, it would be faster if he called another country.

[@mrcrackdonald_1]

y’all can be mad at the operator but if a dude was giggling while describing a family’s injuries I would also not take it serious

[@LieslvanWyk]

Call Mr. Delivery next time. Terrible. Terrible. Terrible.

[@jennytshimanga7358]

This makes me so angry!! I hope this women was fired!

[@spideog7799]

Fucking painfull ,,"I'm not picking that up"

[@Dreamskater100]

'Five' minutes in and ''then'' the reason of the call? Unbelievable.

[@ecofundi6001]

The whole call if you watch other clios on youtube was 34 minutes. This should be addressed. 34 minutes???

[@stagedoorphoenixhotel1210]

Please tell me this lady was fired. She needs to completely stay off a phone never mind emergency services

[@keithclarence6295]

god help us all , unbelievable how incompetent this service is

[@LadyoftheLight]

AAAARRRRGH! God help me if I'm ever in need of an ambulance. This is infuriating!

[@nadiaelwafi5696]

This woman is the ennemi of emergency 😰😰😰

[@MattGreenDnB1]

i would've gone fucking mental and asked if i could speak to someone else

[@peterkoutsis2780]

I feel the operator caught him out. Bad guy

[@nompilomakhubu588]

All WOWS to this operator!! Oh wow...I actually can't

[@onikar2733]

WOW! Lost for words!

[@pummy44]

Such a terrible shame all around

[@codystokes9289]

"...okay so you need the police..." SURE, THATD BE GREAT BUT HE ALSO NEEDS AN AMBULANCE TOO THERES NO TIME TO ARGUE LADY, JESUS LORD this is so pathetic and sad. I hope she got fired.

[@mariceusouza1615]

Que frieza,como pôde? Nossa macabro e frio demais!!!