Tips On Client Retention

[@evelynvanderschee5926]

Love you guys! My clients love to catch up and have some laughs with me and I love it too...problem is their eye pads start moving:( When I have a client who likes to nap I’m kinda relieved I can focus 100% on doing an amazing job lol

[@LivBayLash]

Do you place tape on top of the eye pads? That usually keeps them in place♥ But sometimes you get the talkers who move around a ton and makes it difficult lol

[@alexasoriano3008]

being a lash technician is my absolute dream! i started a course online and in the middle of it the discs in my neck herniated so until i was healed i was unable to complete the course and now i am 5 months pregnant wishing hoping and praying to fulfil my dream of being a lash tech all i need is to get my certificate i practice on my mannequin every chance i get and pray i get this opportunity 🤞🏼❤️ love this company so much

[@TacomaSugaringHairRemoval]

This is SO true ! We are therapists! I’ve heard some crazy stories 🤦‍♀️ .

[@LivBayLash]

It's just a part of the job, but its a fun part! love hearing those crazy stories♥

[@tinathompson7350]

I jst absolutely love you guys!!!! I jst want to scream out to the mountain tops !!!! THANK YOU!!! THANK YOU!!! THANK YOU SOOOOO MUCH!!! I WOULD LOVE TO MEET YOU GUYS ONE DAY TO THANK U!!!! I haven't started yet, but I have took class, been practicing, and have a plan and goals!!! Watching ur videos make me feel unstoppable, I am a single mother of 4 in a small town.... Having no one to vent to is discouraging.... but having u guys in my pocket makes my dreams a reality...

[@irandirodriguez8093]

Can you guys make a video on how to go off on your own? Renting a suite or space .. what do we need? Booking app.. budget... humidifier.. etc! Can’t find anything out there :/

[@queenareanna1467]

Irandi Rodriguez actually there is. I follow a girl name Ivory Alexus and she’s a Houston based lash artist with a similar story of working out of her home and moving into a space. She gives a TON of helpful info from a business perspective .

[@SoyMilli]

So ready to start my lash journey!!!! Im so nervous lol but your KZbin makes me feel confident specially your story how you started..

[@whatonlondononline]

Try checking out @ThousandLashes here on KZbin, they have very helpful contents also to learn from. I've been following them also and got some really good tips when starting my lash journey!! Good luck to you dear

[@tanajahholloway2392]

I agree 100%! They’ll remember how you made them feel being in your chair/ on your table over how well you did their lashes. Gotta make that connection 💫 Thank you guys for this video!

[@LivBayLash]

100% agreeed! We're glad you liked this video♥

[@kristengonzalez8902]

This is one of my favorite videos, I used to struggle with retention so bad and I took all these tips into consideration along with your seal the deal adhesive and haven't had any issues since! Thank you guys💛

[@LivBayLash]

You are so welcome, we are happy to hear that it is helpful♥

[@HeydiHernandezofficial]

This is 10000 percent true always works for me stay true to who you are but its always nice to have a reminder thank you for always sharing 💕🙌🏻

[@jazzlynrubio9994]

This is the video I have neeeeeded!!!! I noticed the clients I have a personal bond with do stay, I really will follow your guys’ advice :)!!!

[@LivBayLash]

It's super important to create that bond, they will keep coming back just for that vent session and of course lashes! ♥

[@amyrojas6581]

You both are phenomenal! The honesty we see here direct from business owners is invaluable. I was shook when the whole s a s s y. l a s h e s debacle went down. Props for moco g forward like it wasn’t shit! I own my own beauty company and see you both as goals for sure. My hubby and I run the biz full Time, so it really challenging at times. Overall, your channel is an inspiration and I work daily to get to where you both are. Not only as a licensed cosmetologist and lash stylist, but as a mom and beauty biz owner. Long time follower here, and looking forward to all the content you both create. Thank you thank you!!!

[@amyrojas6581]

**props for moving forward like it wasn’t shit**

[@Jesicavxo]

LOL @ the fact I THOUGHT MIKE WAS HOLDING SHAUNAS HAND ON THE THUMBNAIL😂

[@dajarnabrock688]

Being personable is KEY! I low key feel like a I'm a therapist already lol. I really hope i win this months Free Liv BayLash class giveway. You guys are the best!!!

[@LivBayLash]

Yes as lash artist you are for sure therapists lol 💖

[@daniellejones5685]

Redd is awesome! Xx you guys are always on point with advice and tips!

[@xo_brixana]

Haha great video you guys. It’s all about connecting with the clients. Take notes on each client & keep it updated 💕

[@LivBayLash]

Yes agreed, glad you enjoyed this one♥

[@rioknudsen8896]

these are such good tips!! it really makes the clients experience better

[@LivBayLash]

Thanks Rio!!♥

[@alanaintarotland5742]

Also thank you so much for all of the information you share with all of us.

[@HaileyShank]

This is still one of my favorites. I always try to offer extras, I think doing the extra mile really sets you above the rest!!!!

[@LivBayLash]

Hailey Dowell that a girl! This is a lost art that everyone forgets. 💕

[@eliealarcon4944]

Do read my mind???? Y? Everytime I have problem in my lash Career and asking my self what to do, it seems that your my conscience that will right away answers my questions by your episode 😅😅😅😅 Love you both❤❤❤❤

[@LivBayLash]

Aww lol we're glad we are here to help! Love that it works that way so we are constantly answering your questions lol

[@Miraculousissocute]

YES I AGREE I LOVE A MY CLIENTS AND MY GIRLS KNOW THEY MEAN SO MUCH TO ME WITHOUT THEM I COULDNT DO WHAT I LOVE. THANK YOU SO MUCH SHAUNA AND MIKE❤️

[@LivBayLash]

BB OfJesus yes! Clients are everything and that relationship with them is so important, you’re very welcome 💕❤️

[@zaram3932]

Great topic again, Loving your hair Shauna, you’re looking gorgeous! You always look beautiful but holly molly 😊👍♥️... Only thing I’d like to add is keep the conversation to before and after the actual session so you can actually put some lashes on them lol.

[@LivBayLash]

Thank you so much♥ yes sometimes when clients talk they can move around alot so you'll just have to test it and see. Majority of the time some conversation during the service doesn't interrupt anything:)

[@elegancworld4452]

Y'all are awesome!!

[@jstellato921able]

💯 Love all the truth bombs!

[@irandirodriguez8093]

Amazing video btw! Always the best content! ❤️

[@cecilyjosieruiz7042]

You guys give the best advice. Any tips on how to become a certified/licensed lash artist when you’re on a budget?

[@LivBayLash]

Have you already gone to cosmetology or esthetician school?

[@molinalizbeth86]

Cecily Josie Ruiz you can look online for state certified places, it gives you a whole list depending on the area you live at, call different places visit them most of them finance into payments

[@cecilyjosieruiz7042]

LivBay Lash I haven’t! But I really want to start, it’s just hard not having much $ to do so.

[@LivBayLash]

@@cecilyjosieruiz7042 I got you, depending on the school theres financial assistance programs and to start you can always go part time. I would research the schools in your area and see what each one offers♥

[@cecilyjosieruiz7042]

LivBay Lash thank you for the tips! You guys are awesome!!💓

[@BeautyJamBySam]

Thanks for sharing your thoughts. 💭 Once again y’all are precious! 😉

[@LivBayLash]

thank you so much♥

[@amandasalikin9358]

So true!! Love you guys 😍

[@stephjam1207]

Hello, I’m interested in the Portland class. I’m enrolled and starting back to finish esthetics March 30th (I was going before I got pregnant with my son) am I still able to sign up and attend the class?

[@LivBayLash]

Stephanee Jamison hi. Yes that’s fine. We will still allow it. 💕

[@Meganmoe10]

I'm curious how you feel about the Russian Technique? I live in an area where there are many techs from Russia who NEVER offer fills. Their work is absolutely fantastic, they're always busy and booked and their clients lashes always have perfect retention as well as style, but they never do fills because the style cannot stay consistent as the lashes grow out. On top of that they say why would you keep old lashes on that are going to fall out faster than the new, replaced lash. I've always been told to do fills. Just curious on how you feel about always doing full sets instead of fills.

[@LivBayLash]

So at our salons we offer fills and weekly fills. During the fills we will remove any out grown lashes to keep the style. I say do fills and if someone comes back with less than 50% charge more or do a fullset. But I don't think a removal fullset is necessary each time, just my opinion though♥

[@nikkigalvez]

omg, Shauna that’s me too, my eyes twitch too much when i talk lol i’m the weirdo 😂 but above that i’m also shy but very respectful and friendly 💕 lol love these videos!! will be stepping out my comfort zone more!! #teammakeafriend also referring friends to you guys in my Giveaway, you guys are super knowledgeable and super fun to listen to 👍🏼 wishing you guys much more success! ❤️

[@evelynhome2938]

where are you guys located would love to meet you guys

[@LivBayLash]

Las Vegas 😘

[@cynthiajaramillo1487]

Such great tips!!

[@LivBayLash]

We're happy you think so♥

[@michaeljones6512]

Great video!!

[@alanaintarotland5742]

Vegas Class Please 🙏🏼☺️

[@staceysalazar75]

So helpful !💕

[@LivBayLash]

Stacey Salazar yes! And it’s true in any customer service industry. 💕

[@myrnaa9336]

Come to Boston or New York !!🙋🏻‍♀️

[@LivBayLash]

We're working on it!! Hopefully either both but definitely one or the other♥

[@miltownyonip]

You know it’s gonna be a good time when clients say, “I have so much to tell you” or my personal favorite is “Who do I have to talk to to stop teaching so much cause they’re ruining my therapy sessions “ Like S&M said MAKE FRIENDS

[@LivBayLash]

Yes!!! Get them to open up to you one time and they will keep coming back!♥

[@GabsterZ21]

Always great content, and FREE?! Whoa

[@LivBayLash]

Thank you!!

[@molinalizbeth86]

😂 but we have to be careful, some women come talking so much that I had 2 of them crying and I’m like NOOOO!! 😫😫What do you recommend because their lashes be falling everywhere and sometimes I’m like I don’t want to talk to much and have them get too comfortable 😂😂

[@GabsterZ21]

Lizbeth Molina use lip masks hehe

[@molinalizbeth86]

Gaby OMG yes, good tip!! Atleast for those 2 clients who think I’m some sort of marriage therapist that needs to hear all the drama 😂😂🤦‍♀️

[@subhamsinghania8964]

I am from India I like your video

[@LivBayLash]

thank you!

[@subhamsinghania8964]

@@LivBayLash where are you from basically

[@mairaperez7833]

The way she looks at him when he talks >>>

[@LivBayLash]

They are goals 😍✨🙌🏻