Train your Staff on Toast's New POS Experience

[@cthor54]

I’ve worked in the industry for over 10 years and the last version of Toast was by far my favorite POS I’ve ever used. This new version is the ABSOLUTE WORST POS I’ve ever used!! After working a dozen shifts with new update it’s just not user friendly at all! As someone who’s worked in management, FOH, and BOH I advise every business owner to not get this updated version of Toast. TIME IS MONEY! The whole entire flow of the restaurant is now off because of how different this version is. It takes every single bartender and server at least 2-3 times as long to input orders now. Larger parties are a nightmare. You may as well park yourself at the screen for at least 5 minutes or more after inputting and reviewing your order. Before everything was so smooth. Now you’re squinting to see the screen and having to unnecessarily tap every step of the way.

[@ChandrahasaMutyala]

As someone who has studied User psychology and Software Engineering, I must say that this is the most confusing UX ever. You can't add a ton of same colored buttons. That slows down the order acceptance time.

[@curtisb8557]

Thia video is released directly by toast. is anyone from toast going to respond to the update accusations? I'm going to be new to toast in a week, and I really don't want to deal with version that paying customers to toast HATE. Please work on a solution and release it soon.

[@ximenavera3910]

The new update is absolutely horrible, people wants to split the bill and it is so complicated, I lost money and time sometimes people change the order so difficult to remove or add

[@Zealot-xz5sf]

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[@mamandapanda185]

This already looks different from what I'm having to figure out on my own

[@MsAnnarose90]

Looking into this for the future and I’m disappointed by how not user friendly it is. I’ve been doing research on pos systems.

[@moricantos]

using the handheld terminal is a nightmare, its just a never ending cycle of not knowing whats been selected/highlighted and what isnt, fighting the thing to just do basic operations...

[@lexiblack9166]

Putting in orders on the handheld is absolutely terrible now. The classic was so much faster and easier. The screen that shows what you’ve put in is tiny compared to how it was and now you have to constantly scroll to find the seat number first before putting in items instead of just putting in the item and picking a seat number

[@victoriadelgado7215]

Managing Order 1:13 Managing Payments 7:32

[@marialinan7731]

How can you do a refund if you don’t have a refund bottom.

[@creativityvideos891]

Mam am register on toasttab first time and toasttab gives me big order how am cancel order or complete 18 orders and withdrawl money

[@MsJanaMac]

This toast system doesn’t sound user friendly at all🤦🏻‍♀️

[@lexiblack9166]

The new update is absolutely horrible. So bad that we’re thinking of switching to aloha. It’s more time consuming, smaller screen and harder to read.

[@moricantos]

Everyone involved with the new update should be fired. Recently my restaurant had a person from Toast in to train us and I asked if it was possible to un-split an item that was originally split (lets say the customers changed their mind about how they want to split the bill). He just looked and me sand said "why would you want to do that? Just don't make any mistakes".

[@SkullBricks1000]

i viewed this video

[@hahahahahahahlolololol5530zse]

I love messing up peoples orders 😂