Top 5 Mistakes of EMS Quality Managers

Learning from the mistakes of other EMS quality managers can be a useful exercise. Are any of these top 5 mistakes ones that you can learn from? Are you making any of these mistakes?
To address the mistake of not getting enough education in quality management, consider some of these books to dig into it!
The Deming Management Method (a good first one to read) - amzn.to/3QvIrqQ
ASQ Certified Manager of Quality/Organizational Excellence Handbook Fifth Edition - amzn.to/473kiz1
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance 2nd Edition - amzn.to/467XBIJ
For the certification programs I mentioned, here are links:
American Society for Quality's Certification Programs: www.asq.org/cert/catalog?gclid=Cj0KCQiAo7KqBhDhARIsAKhZ4uhKS52H3J12Yog-tXDdhXDdK1xGDcdOmT1_Ce5zb4Q9HN1Vbaq8KDoaAo6pEALw_wcB
Certified Healthcare Quality Manager program from the National Association for Healthcare Quality - nahq.org/individuals/cphq-certification/
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The Quality Over Coffee video series is a fast and easy way for you to learn about interesting concepts and issues in EMS quality - all in just a few minutes while relaxing at a coffee shop with Mic Gunderson from the EMS Quality Academy.
In addition to this KZbin channel, the EMS Quality Academy offers education, support and consulting services to help improve your quality management program and expand your knowledge and skills in improvement science. For details, visit EMSQualityAcademy.com.
The EMS Quality Academy is a division of the Center for Systems Improvement, an EMS consulting firm that offers a broad range of consulting services for EMS provider organizations, EMS systems, regulatory agencies, industry suppliers, and regional systems of care for time sensitive emergencies. For details, visit ImproveTheSystem.com.