TOP 5 PROBLEMS with the BOSE QC ULTRA Earbuds

Hey Guys, I wanted to review the new Bose QuietComfort Ultra Earbuds as Bose updated their whole audio lineup. I compare them to the Bose Quietcomfort Series II Earbuds, show you how to use them, and list everything right with them. Links below if you want to check them out
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Bose QuietComfort Ultra Earbuds: amzn.to/3QfviC8
Bose QuietComfort Ultra: amzn.to/3Qs8gt5
Bose QuietComfort Headphones: amzn.to/48Z4Jtx
Bose QC45: amzn.to/3zG0HmQ
BOSE NC700 Noise Cancelling Headphones (Black)
amzn.to/3wChuqi
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NEW Bose QuietComfort Ultra Wireless Noise Cancelling Headphones with Spatial Audio, Over-the-Ear Headphones with Mic, Up to 24 Hours of Battery Life
NEW Bose QuietComfort Ultra Wireless Noise Cancelling Earbuds, Bluetooth Noise Cancelling Earbuds with Spatial Audio and World-Class Noise Cancellation
00:00 Introduction
00:26 Bose Ultra Earbuds Detailed Look
00:57 How is the passive seal on the earbuds?
01:27 are the cases with the QC II and the QC Ultra the same?
02:13 What is immersive audio?
03:08 Dolby Atmos? Spatial Audio?
03:24 How's the reliability?
03:47 What is Bose's plan for the QC Ultra Earbuds?
04:13 Bose app Walkthrough
05:16 Call quality
05:44 What is GOOD about the Bose QC Ultra Earbuds?
06:58 Audio Quality
07:35 Why I recommend the QC Ultra Earbuds

[@TheFrenchGlow]

UPDATE as of 12/15/23: If you are experiencing connection issues: It is a known issue but also random. I would make sure your earbuds are updated AND I would DEFINATELY send a message to Bose just in case. The update fixed some issues but not all. If you have more issues, you will have a record. Bose will be more likely to send a replacement if you notify them everytime you have these issues. Update is here and you can check inside the Bose Music app if the update installed and which software version you have. QuietComfort Ultra Earbuds software versions Released 16 Nov 2023 (China: 20 Nov 2023) Earbuds version: 1.7.6 Bluetooth connection and stability improvements Fixed some instances of the earbuds not playing the welcome tone when put into the ear Fixed an issue where the earbuds may stay connected to a source device after being put into the case Improvements to ‘auto-reconnect’ when earbuds are quickly taken out of the case Additional bug fixes and general stability improvements

[@thefreakinpope5148]

Bose QC ultra if you're in a loud environment suck. I drive a semi truck and everyone I talk to on them complain of background noise sounding like either a jet engine or metal scraping on the ground. Found changing the modes from quiet to immersive lowers that sound a bit. And going to ambient mode even more. But you can't hear anything on ambient. They sound amazing but if you make a lot of calls and are constantly in loud environments be ready for people to complain.

[@nycmax2002]

You do the best job explaining what's good and bad about the ultras. Definitely surprised here.

[@TheFrenchGlow]

I appreciate that!

[@JConner1864]

I happened upon your channel & really enjoyed your review, like your style so I'm now happily subscribed. I'm looking for a new set of buds to join my current rotation and for me it was down to the Bose, Jabra Elite 10 & the new Sony's....... I've spent some time researching and I'm leaning towards the Jabra Elite 10's, they seem to me at least anyways to do more things right than the others in terms of comfort/fit, sound, looks, feature rich & durability. I would appreciate your thoughts on this & sincere thanks for a excellent video & review of the Bose....... have a great day!

[@electricfatman]

Jabras are great, preferred over qc2 for features in the app and sound. Sonys are excellent too. Jabra active 8 are pretty nice as well if you have smaller ear canals.

[@gumtree7177]

Noise cancelling can be upgraded support with the new pods over time with firmware updates authorised for this model by Bose. Might be way better then into the future

[@eaglepro1899]

What do you recommend my friend? Ultra or quit 2 ? Even they are posted with same price

[@tyronedowden3983]

I too am a strong supporter of Bose But since I switched to the earbuds vs the around the neck ear plugs, I’ve been disappointed. I’ve had to get a replacement for the earbuds 2 and now looks like I’ll be getting a replacement for the ultra’s because of the volume issues on the right ear for both devices. Starting to rethink the earbuds and may go back to the around the neck ones.

[@vicentvanmole]

I had fitting problem which caused soar ear after 2 hours. use. wonder if it will be the same for ultra since cannot test trial

[@hoppysport2872]

Terrific video, production and presentation. You are so right about connectivity between the Bose QuietComfort Ultra Earbuds and the Bose QuietComfort Earbuds ll. It was pure torture connecting the Earbuds ll. After complaining, Bose customer care replaced them with the Ultras. Connectiving is now 100%. The Ultras are great earbuds. Another added accessory is the XL and XS band kit. The left large earbuds was always falling out. After speaking with Bose customer care, the sent me--for free--the kit. I believe it's nearly $14.95. Now they are secure, even with running.

[@TheFrenchGlow]

Thanks for sharing and sorry to hear about your qc iis

[@Burritosarebetterthantacos]

Weird Bose helped you out. They not only didnt help me, they blocked me on social media for “hurting their brand”

[@hoppysport2872]

@@Burritosarebetterthantacos I can only relate my experience, which was positive. I wish that you had the same result. That said, it's mind-boggling that consumers spend $200+ on delicate, problem-prone electronics with pretty much non-replaceable batteries and are stranded with weak warranties.

[@Burritosarebetterthantacos]

@@hoppysport2872 Yep I paid $300. Tons of issues and Bose ignored me.

[@dabrutte]

How can you see the percentage of battery for the case ?

[@user-ec7cm7ze3d]

Question about max volume, Does it sound as if the sound is pressed against a ceiling like it is on the Sony Xm4s? I absolutely HATE that and will NOT be upgrading to any Sony headphones. Instead I'm waiting for Sennheiser’s next iteration earbuds and hoping that they fix a lot of the issues from the previous gen.

[@TheFrenchGlow]

Will Bose finally deliver on their promised software updates? Is this the beginning of Bose, the Software company?

[@virtualcolt]

So far mine are working just fine, except that for some reason, they just decided not to pair with my phone for no reason even though they where fully charged and the bluetooth was on. It happened right after I used my Crusher Wireless headphones on my phone while i let them charge for a bit. Does that cause pairing problems? Because if that is the case that's just absolutely ridiculous.

[@donnagathers6979]

Great video, and Bose products are still get.

[@TheFrenchGlow]

Thank you!

[@HakanDemir-s9c]

My qc ultras also had battery problems. Right piece charged down faster. When I checked the app, R L was 20% 80%, and after a couple of minutes I couldnt use the right one. And they said a replacement will be delivered in 8 weeks unlike the shipping, which was in 2 3 days

[@timothyjensen5042]

My QC2 have the connectivity issues. Very annoying. Filed warranty claim with Bose and they are replacing them with the ultras.

[@micku9954]

Just sent back my 8 months old Qc2 back under warranty for connection issues and Bose let me choice other qc2 or ultra earbuds . So my new replacement ultra earbuds should come in next week

[@iankowalkiewicz9291]

I know that most of these newer earbuds like the AirPods and Sony xm5’s all have good noice canceling but when it comes to Bose they just do so much better of a job. The Bose QuietComfort Earbuds 2’s were so good that they outperformed All other earbuds, even though sony and apple had just released their brand-new top-of-the-line earbuds.

[@klopt772]

Only difference is that bose will last for full 2 weeks and then break down...

[@seanjoe1704]

Ok.. which one you prefer, qc ultra earbud or qc ultra headphone for noise cancelation..? Thanks

[@TheFrenchGlow]

hi! QC ultra headphones for noise cancellation.

[@michaelwal2600]

Bose understands its customer base,who buy bose, because they love music and bose sound, we dont need multi piont,I never use it on any of my buds, its all about the music... most bose base customer care about, notice I didnt say all , but most,bose understands its loyal base ,thanks bose 😊

[@SibTiger33]

Haha

[@lhommeaudacieux]

I was honestly quite disappointed by the sound. The Sony XM5 sound a lot better. These are way to hard on the base. Also, yes we want multipoint and the Bluetooth connectivity issues have been a nightmare. I was ready to pull the trigger on the Sony's in spite of the insane case size but Bose upgraded me for free to the ultras when my earbuds two broke in warranty so I guess I'm stuck with Bose for a while longer. Thus far no earbuds on the market come without weaknesses. Bose has a long way to go.

[@papervws]

and why do you think you know what "most" want lol.. are you Bose? nah

[@batdroid2705]

What a disaster of a product. Same issues from the ii but no major addictions from multipoint and wireless charging. I had so many issues with connectivity and calls. P. S i don't see Bose improving much with updates. If it were possible, it would have been done on release. Anyway, thanks for the review and highlighting its limitations.

[@TheFrenchGlow]

The original title of my video was, Everything wrong with the Bose QC ultras but I found there are some things to love. Bose better give us better support though.

[@sheltondavis3484]

Hello, what can I do about the noise in the background when On a call?

[@TheFrenchGlow]

Hi. It depends where you are but usually the only thing you can do is fix the position of the buds. How bad is it?

[@StocksKing-sd3ej]

150€ on qc2 or 300€ on qc ultra?? what would you do? I'm not interested in spatial audio, I'm interested in the quality of the music and phone calls. ps: are the calls identical for both headphones? Thank you!

[@TheFrenchGlow]

Hi! Qc2 but only if you can return them. You want to double check you have no connection issues between the Qc2 and your phone. For calls, the QC ULTRA is a little better but not the best call quality on either earbud. Music and anc is top notch.

[@klopt772]

Please buy something else, Bose QC is just overpriced junk thats wrapped nicely! Source; I use them proffesionally and in 2 years i changed 7 pairs of QC1 and QC2 combined. Just a piece of junk.. Trust me

[@florian-schmidt]

I am surprised nobody in any review of the Bose QC Ultra or QC-2 ever mentions the stupid decision of Bose to only include a single LED to display the charging level of the case. In older models like the Bose Free Sports they had 4 LEDs to show charging levels of 0 - 25% - 50% - 75% - 100% which is very useful. The new models have only one LED that shows some patterns of white or amber, so first of all you need to learn and memorize which light pattern and light color corresponds to what charging level. This alone is already ridiculous. But then you realize there are patterns only for "below 10%", "10-30%", "30%-99%" and "100%". Really, Bose? So a charging case that is 31% charged shows the same pattern as one that is 98% charged? WTF? Are LEDs really that expensive that you couldn't afford 4 of them? And did you really think people would not be interested to know the difference between "near empty" and "almost fully charged"?

[@TheFrenchGlow]

You are right! Bose still hasn't added wireless charging to their cases even though the cases are huge compared to the Sony 1000xm5 and airpod pros. I would not hold my breathe until the bose ultra 2 to fix these issues.

[@mcamca1947]

Exchanged my ultras and the replacement pair has a barely noticeable noise floor! Ultras are officially now the best.

[@TheFrenchGlow]

Do you think it was the update?

[@mcamca1947]

@@TheFrenchGlow It’s the same update that I had for the previous pair 1.7.6. So I’m thinking that the first pair had a louder noise floor. The replacement pair are definitely quieter. Which then explains why so many industry reviews never mentioned white noise as being an issue (but not all). Maybe a quality control needs to be stepped up. I still think Bose would benefit from a further update to give the user the option to turn off NC completely.

[@genyl1312]

My issue is im getting earpain and dizzyness when ANC is on these buds. Anyone else?

[@anhhoang5827]

Just purchased the ultra this morning but I couldn't pair it with my pc (macbook pro), phone is fine tho. I still don't know what's the reason 😢

[@TheFrenchGlow]

HI! sorry to hear. The main 2 reasons imo is either 1. Bose Ultra earbuds do NOT have multipoint so if you are paired to phone, you might have to disconnect to connect to pc. 2. if not, it could be a connection issue. It is a known issue but also random. I would download the update AND I would DEFINATELY send a message to Bose just in case. If it works, its great but if you have more issues, you will have a record. Bose will be more likely to send a replacement if you notify them everytime you have these issues. Update is here and you can check inside the Bose Music app if the update installed and which software version you have QuietComfort Ultra Earbuds software versions Released 16 Nov 2023 (China: 20 Nov 2023) Earbuds version: 1.7.6 Bluetooth connection and stability improvements Fixed some instances of the earbuds not playing the welcome tone when put into the ear Fixed an issue where the earbuds may stay connected to a source device after being put into the case Improvements to ‘auto-reconnect’ when earbuds are quickly taken out of the case Additional bug fixes and general stability improvements

[@Justmakesomenoiz]

I habe the ultras and I don't habe issues with what everyone seems to have. The only bad thing I've noticed is the call quality which isn't good at all. To bad beacuse i also use them to make calls. My airpods pro 2 was way better in call quality. A small bit of me is regretting purchasing them and can't return them beacuse of store policy with buds. But sound wise they are amazing and superb ANC also. Just wish they were abit more polished against apple also and that they could show up as my ap2s so i can see the battery status on buds and case. But hey one can't always win just purchased them beacuse a well known reviewer said that it was the best sound for calls and music. 1 was a false statement.

[@TheFrenchGlow]

Hi! Thanks for sharing. I still rock my qc ii and will use my ultras. The seal is so comfortable with rich audio. With that said I saw a lot of reviews for them but not sure if they really used their bose earbuds. Bose ceo is trying to make bose more software, ai, mass brand away from from audio purists. I don't see that as a bad thing but they have to back it up with good customer service. Not giving us updates after a year of promises on the qc ii makes me so mad.

[@Rocanl0ver08]

Exact same problem! For music they are amazing, but for call quality I hate and I do use it for calls a lot and for gym as well. I will be returning them today, I dont know which earbuds to get!

[@vashakmadzen]

I had both QCII and now I have ultra, but both of them have very bad connection quality with the iphoe 15 pro max. the connection is often disconnected when I play a game or make a Facebook video call , watsapp and viber call.the sound comes from the phone. In terms of listening to music and noise cancellation, they are best ,but I can't say same the Bluetooth connection . P.S. The right earpiece broke on the QCII earpiece, and is the new earpiece paired with the other old one?

[@TheFrenchGlow]

hi! sorry to hear but it's not uncommon to have these connection issues now. Bose cant seem to fix it for users who have this issue and its been months/years. Regarding the QC2 earpiece, if one bud fails, they usually replace both. Is that what you mean?

[@vashakmadzen]

@@TheFrenchGlow First of all, thanks for the feedback. As for QCII, I bought them on Amazon about 1 year ago, and how can I replace them? Should I write to bose support? p.s The connection problem is so annoying that I'm ready to give up on these earbuds and find another one, suddenly it loses connection, at the same time it seems to be connected to the phone, but the sound comes from the phone, not eearbuds. I have a Sony WF-1000xm5, but can't get it to fit properly despite many attempts. I don't know which earbuds to buy for my iphone 15 pro max. airpod 2 pro have terrible sound, and as a lover of quality music, I can't stand earbuds like that

[@digitalsoldier2xp157]

Anyone know why one of my earbuds would be budding and the sound sounding muffled

[@tan_k]

Earwax.. clean it with q tips moistened with 80-90% isopropyl alcohol. Then dry it with a dry q tip. You may use can of compressed air to dislodge hardened wax on mesh. Works like a charm.

[@cooterhead_jones]

I’ve been using Bose products for over 15 years, started with the radio. I purchased a set of the NC QC II buds in early December. Kept having connection problems, 1. establishing BT w/iphone, and 2. maintaining the connection when on rural bike rides when the devices pick up interference from passing cars, knocking the signal out. Bose replace them with the new Ultras. Nothing has improved. Reestablishing the connection without the case has half the time proved impossible. So carry the case, yes, but that’s a nuisance, and neither problem exists with the $170 Sony buds that I own. Sound is not as good, but compared to no sound, the Sony’s are infinitely better. Sony’s little buds are also much better in the simple task of removing from the case to use them. A gentle 0.2s tug and in my ears they go. To remove the Bose buds from the case is a job that practically requires a pair needle nose pliers. I don’t know if it’s just a tight fit, magnets(?) too strong, or if my case is flawed in some way, but the struggle often takes more than 30s, fingers slip off the buds, and pinching hard results in squirting them into my lap … or worse. So, the signal is often bad, I regularly experience complete signal loss with full charge, and I have a heck of a time unseating them to use for their intended purpose. User friendly? Not in my case.

[@gabrielaherandez4669]

Hello! Is there a way to enable the pause when you tap or touch the earbud? Because I tried but still pausing when I touch it! Thank you

[@vashakmadzen]

ultra is more better same price

[@KSATraveller2009]

Guys hope someone could help and answer my Question, just bought Ultra Buds seems that after fully charged it came out low Bat after few days which I didn't even use it. appreciate your reply to solved my issue...Thanks

[@TheFrenchGlow]

Hi! Any battery issues like this battery drain, imho, you want to exchange them ASAP. It's likely a software issue but you will always wonder if it is also a hardware issue like faulty wire. Hope that helps.

[@KSATraveller2009]

@@TheFrenchGlow Once i recharged 100% and use it right away then their is no issue it can play the music or videos for more than 4 hours or more , but If I keep it not using for few days even it was 100% charge then that's the time just I found almost 10%less power remain...supposedly it must be 100% or little less since it was not used for few days after fully charged...I don't know its bit of disappointment for me.

[@johndoe-vc1we]

​@@KSATraveller2009that means it was draining when in the case. Did you update to the latest firmware? Which version firmware are you on

[@mcamca1947]

What about the Noise Floor/White noise is very noticeable & annoying in a quiet room.

[@Dalacre]

@mcamca1947 that is why i will return mine. when i hear music on sound volume 1 on my phone it is so noticeable

[@mcamca1947]

@@Dalacre Yes I just returned mine. I’m not confident that the exchange will be any different. It’s not noticeable outside or in noisier environments, but in a quiet room, in between tracks or listening to podcasts the white noise is constant. It’s a simple fix in my opinion. Give the user the option to Turn off NC

[@mspring6387]

I love my bose QCII's, WHEN THEY WORK, but 50% of the time i am fighting with connectivity issues and constantly sticking the buds back into the charging case to re-sync with the phone. if they are sitting on my desk and a call is answered from the phone itself, the earbuds grab the call! Sometimes even in the case they grab the call. And the worst part is that if you happen to need to adjust them, press them inwards to fix the fit or lightly touch them during a call, you pretty much hang up on the caller as you manipulate the buds. They should use a switch that needs an intentional push like the airpods. REALLY FRUSTRATING!!!!

[@TheFrenchGlow]

Not sure why Bose can’t fix this. My tozos work great and they cost 30 dollars

[@onolicious5777]

What about multipoint connection? I gotta have that.

[@TheFrenchGlow]

Not on the ultras. :(

[@dividedbytimestudios]

I think Apple will always win as far as software and features, but I prefer the look and fit of the Bose, I still use my Gen 1 quiet comfort,

[@TheFrenchGlow]

I agree but bose is trying to do software more and more but they really have to improve how their headphones and earbuds connect to your phone. Love the sound and anc but if tozo and other sub $50 earbuds have no connections issues, bose should definitely not and customer service reps cant handle technical questions to fix it.

[@DavidPatrocheros]

Gosh, why no review mention the issue with the left earbud buzzing like a mosquito? It's been the 3rd pair I'm returning already.. Very disappointed by Bose this time..

[@klopt772]

Because they are all sponsored so shhhhh

[@mp10075013]

I got this sound as well 😂

[@sandragirkute6699]

Same issue, changed it once now and the second pair is the same. And it's called "QUIET comfort" lol. Surrounded by mosquitos maybe

[@marygirardin5300]

My left bud never charges!!!

[@MikeAkerfeldt]

I am facing issues with phone calls being really low on volume, what a waste of money really.. Is this normal or I have a faulty unit?

[@TheFrenchGlow]

It should NOT be very low for the receiver or your end. And for the receiver, at max volume for calls, it will not be as loud as airpod pros. Which phone are you using?

[@MikeAkerfeldt]

@TheFrenchGlow S22 ultra, I can barely hear the other end, but they can hear me well. I have researched and this seems to be a common issue, seems my unit is faulty then...

[@ikico17]

Im using iphone and the volume is very very low. The volume is max but volume still very low. I have to use both buds to hear better when using phone calls

[@MikeAkerfeldt]

@ikico17 you should return them I think, I'm returning mine...

[@joelo5164]

Used Airpods Pro 2 and the whole sound aspect of it including Spatial thing sucks

[@travelvlogsaus]

Bose can be used with any phone, even android or apple, but the airpods you can only get most of it in apple only, so for me, bose is a win. I have used airpods with samsung, but you can't get most of them. With airpods you need and iPhone 2 😂

[@TheFrenchGlow]

True but many have issues with connections on bose due to software as well. I hope all the brands agree on a universal standard soon.

[@jamesg7456]

If you work in a loud environment, these are not for you. The active noise cancellation will cause loud popping into your ears.

[@Roman-nu1om]

Bose is basically refusing to fix issues with software updates, heck they don't even deliver on promised features for the QC Earbuds 2, I've never seen a company throwing their customers under the bus like Bose does on a regular basis. You assuming they may change course now because the Ultras have a different name is just borderline ridiculous (I own 5 Bose headphones, including QC Earbuds 2)

[@ssm1052]

So there is no difference here then?

[@joncruz]

BOSE PLEASE let us turn off the ANC, it kills the battery really fast.

[@goomaa88]

trust me , dont buy this bose, the connectivity issue is still there and really annoying , looks like bose doesnt even try to fix it since QC II, the connectivity problem is still exist

[@cooterhead_jones]

The Bose people in Manila are neither understandable nor knowledgeable. They are high level courteous and determined, but ineffective because of the language. Going to the CHAT for support, the heavy accents disappear, but the knowledge level is the same … not good. The Bose people in Massachusetts, the Foundation. I phoned them and they sent me to the second support level to fix my problem with the Ultras, and accent was British, so good. But the lady who actually solved my problem … solved by an exchange, not a reset or firmware fix … just couldn’t wait to get off the phone. Problem fixed, good, politeness and showing concern or interest for my satisfaction as a customer, bad. Certainly she was one of those one-offs.

[@johndoe-vc1we]

You didn't mention what problem you were facing that got fixed with a replacement?

[@cooterhead_jones]

@@johndoe-vc1we A clicking sound, not static, in left ear; left Bud went down; replacement is working fine, but the buds keep talking to me with 3 words: sound like QUIET, ARREAR, and one other. Make no sense to me. This is in addition to connectivity battery level announcement

[@elchefnassar]

Stop talking too much honie

[@omarjhungoor2598]

Forget apple to me they are crap. Bose is way better

[@SK-gm9uc]

It's trash. No real improvement from the QC earbuds 1

[@TheFrenchGlow]

HI! They are better than the QC 1s in many ways. The question is are they MUCH better than the QC 2s.

[@klopt772]

​@@TheFrenchGlowin which "many ways"? Average lifespan of QC2 is 2 months! PIECE OF JUNK !

[@Burritosarebetterthantacos]

I can sum up the Bose in one phrase. 🚮

[@TheFrenchGlow]

Lol

[@ButchCassidyAndSundanceKid]

It's rubbish. No multi-point connections, no wireless charging. I will not buy them. Sony XM5s are the kings.

[@David-vh2ui]

Love my xm5s. So small and no connection issues. But I also love my bose for long trips.

[@ButchCassidyAndSundanceKid]

@@David-vh2ui Unfortunately, I can't afford both, it has to be one. I'll plump for xm5.

[@Mikivli]

@@ButchCassidyAndSundanceKidthe bose are honestly except in transparency mode really good they beat my AirPods Pro 2

[@ButchCassidyAndSundanceKid]

@@Mikivli xm5 also sports long battery longevity, in fact its battery is one of the best.

[@Mikivli]

@@ButchCassidyAndSundanceKid I was looking at those but decided not to after what Sony did to battery on xm4s