thank you for great video, it will more helpful if there is short explanation for the terminologies and abbreviations
@vistasuite65583 жыл бұрын
Great list Dan! Will plan to incorporate these into our analytics.
@danmartell3 жыл бұрын
Awesome, glad to hear it. Let us know how it goes!
@mechanicrld62393 жыл бұрын
Hi Dan great video again, Really helpful I want to ask some advice about our team. So we are 2 co-founder planning to set up an e commerce business I want to ask you that do we need growth hacker at the beginning If not what kind of people do our team need to consist of as an early e commerce. Thank
@Ryan13889 Жыл бұрын
Great video. Love the suggestions on meaningful metrics.
@danmartell Жыл бұрын
🙏🏻
@lifewithcrypto3812 жыл бұрын
Good video !
@danmartell3 жыл бұрын
With the right combination of these 7 numbers, investors will fall over themselves to throw money at you. Learn the 7 metrics you need to track ASAP.
@Foxygrandpa21313 жыл бұрын
This content is so valuable. Thank you so much for what you do, you’re like a mentor I’ll never meet face to face haha
@danmartell3 жыл бұрын
Love that, thank you🙏🏼
@adarsh0bh2 жыл бұрын
Great video
@nainau62043 жыл бұрын
Awesome put
@danmartell3 жыл бұрын
🙏
@carolkell43743 жыл бұрын
DAn, Great job, not seeing where to download the examples you stated. Can you please let me know? Thank you
@carolkell43743 жыл бұрын
Never mind, I found it. Thank you
@danmartell3 жыл бұрын
💪
@creatingdigitalassets3 жыл бұрын
I know a SaaS founder who should see this video. Lacks customer-centricity and communication with his early adopters in beta group. The 1st ones who invested in his software.
@danmartell3 жыл бұрын
Feel free to share it! Hopefully it helps :)
@cinerji_ Жыл бұрын
Amazing! What are some usage metrics to track?
@danmartell Жыл бұрын
Depends on your product/service.
@Jeffrey_Davidcr7 ай бұрын
I have a problem with NPS because is basically a ratio or promoters v detractors, doesn't really show the real impact/damage the company is doing to the unknown amount of clients. We should be looking at clients and move them from detractors to passive and then to promoters. I feel it is ignoring the real issues the clients are having. Also, it is very subjective therefore depends even on the client's mood for the day. What do you think?
@obriena100002 жыл бұрын
Isn’t it Customer Effort Score?
@-UncleSlim Жыл бұрын
It is. CES means Customer Effort Score.
@stevenfielden89553 жыл бұрын
(5) Johnny Cash - Hurt (Official Music Video) - KZbin
Revenue and ratings. There, I saved you 8 minutes of your life.
@JeanNairon4 ай бұрын
Great content. We've created a new podcast to discuss operations for Customer Success in more depth. If you're looking to learn more about the career, how to structure teams, or how what to focus on, you'll want to check out these videos: www.youtube.com/@SpotlightOnCSOps
@2seema1 Жыл бұрын
#7 is Customer Effort Score...There is no one Customer Experience Score...CSAT and NPS are Customer Experience Metrics