Рет қаралды 137
TQM-Total Quality Management term focuses on customer satisfaction through Total Employee Involvement-TEI and Continual Improvement in Product, Process and Services. All members of a corporation/company engage/participate in improvement activities to attain company’s goals/mission/objectives.
Total Quality Management refers to Quality Management that involves-all Departments participation and cooperation throughout the company.
TQM expresses about continuous improvement within the processes while Quality Control-QC is about maintaining the quality throughout the method/processes.
TQM MEANING | DEFINITIONS
TQM OBJECTIVE AND PRINCIPLES
TOTAL QUALITY MANAGEMENT ELEMENTS/PRINCIPLES:
TOTAL QUALITY MANAGEMENT 6 Cs
TQM IMPLEMENTATION STEPS/PROCEDURE
BENEFITS/ADVANTAGES OF TOTAL QUALITY MANAGEMENT
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