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In this video, we dive into the essentials of contract management in Mint Service Desk. You’ll discover how contracts are seamlessly integrated into the ticketing system, allowing agents to handle customer requests with the confidence that all terms are met. Learn how administrators can create and manage contracts, assign them to services, and link them to specific customers or companies. We also showcase how customers benefit from real-time visibility into their active contracts, ensuring transparency and trust. This comprehensive guide walks you through the entire process step-by-step, empowering your team to stay organized and deliver exceptional service.
For more details, visit: mintsd.com.