Transforming Digital Banking with AWS: Solaris' Contact Center Solution

Solaris, a leading digital banking platform, recently onboarded over 1.1 million credit cards. To support this rapid growth, Solaris built a flexible, multi-tenant contact center solution using Amazon Connect. By leveraging Amazon Connect's omnichannel capabilities and integrating it with Amazon Lex chatbots and Zendesk, Solaris created a streamlined experience for both customers and agents. Customers can now reach Solaris through voice or chat, with intelligent bots handling routine inquiries and escalating complex cases to human agents. This future-proof architecture positions Solaris to scale and innovate, delivering exceptional digital banking experiences for their growing customer base.
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This is a great series for understanding the real architecture behind AWS services and how companies implement them