My All Inclusive Resort NIGHTMARE in Jamaica! 🇯🇲

The all inclusive resort experience in Montego Bay, Jamaica is what many people come to Jamaica to live! Of course after spending 3 weeks on the island, I had to come and try an all inclusive resort for the experience and to share with you guys the reality of staying at all inclusive resorts and if it is worth it! In this video I will be showing you around the Grand Palladium Resort, which is located in between Montego Bay and Negril, Jamaica.
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#jamaica #montegobay #allinclusiveresorts
Video keywords:
Jamaica travel, Montego Bay Jamaica, all inclusive resorts in Jamaica, Negril Jamaica, Grand Palladium Resort in Jamaica, resorts, all inclusive Jamaica, travelwithchris Jamaica

[@MattAFCTV]

I am half jamaican and have been to there 3 times in my lifetime unfortunately You have gone to the WRONG resort in Montego Bay. The sandals hotel is good, RIU and my favourite is Holiday inn Resort its close to the airport very good hotel!!! The beach is well looked after, drinks and food huts all over the service and respect from staff is unreal you feel loved and at home the Adults drinking pool as well as jacuzzis definitely cheaper and worth it. Big up yourself love from London 🇬🇧

[@carrieeade7173]

I have had a wonderful time at the holiday inn ☺️ every time I go which is once a year! Was there in December, fun time!

[@Legend-lc9bv]

If your not born in Jamaica your not Jamaican no such thing has half Jamaican(sincerely a born and raised Jamaican)

[@MattAFCTV]

@@Legend-lc9bv half english and half jamaican never said i was jamaican i am british but have jamaican decent i can speak some patois also

[@MattAFCTV]

@@carrieeade7173 definitely the most value for your money resort. The staff are super friendly i even had a lifeguard take me on a tour on the outside i did loads of activities was so worth it. You can do the resort and also explore everything out there to offer 👍

[@owallace1755]

Totally agree!

[@MrNelson231]

This was definitely the best resort review I've watched. We've experienced the ups, as well as the downs, and I think there's a lot of value there.

[@aaiirriiccaaa]

The editing makes it hilarious LOL from that woman upset about the bed bugs to him enjoying a cocktail by the pool

[@nieokag2837]

I went to Grand Palladium the first week of January’23 for my birthday…needless to say…I experienced a lot of these same issues, from check-in wrong room assigned to restaurant reservations to them not getting the special package I requested together, to complaints about the food at the speciality restaurants…The resort is beautiful but definitely needs to step it up and new management…very unfortunate!

[@opalmaytoday5625]

As far as many of the hotel receptionist in Jamaica they lack customer service training but…… I’ve stayed at this Grand Palladium x 2 and LOVE IT, it’s a very beautiful resort my needs were met in every way. So sorry for the bad experience you all went through. $1200 for 2 night, pretty pricey actually. I’ve stayed at Sunset beach resort, Travelers beach, RIU, and honestly Grand Palladium was the BEST to me. Not sure what was going on while you all were there. I’m not a member, I saw no difference and this is a honest review. I would stay here again. I booked the excursions and those are awesome as well.

[@zaynab2085]

I am glad your experience was changed for the better, however I am still disappointed that all the initial altercations had to take place. When we go to a place for entertainment, relaxation and specially an all inclusive resort, there shouldn’t be delays, they should be super nice and respectful to the customers. I am glad you enjoyed it, as beautiful as it is, I can not risk having to waste my arrival day and the next morning dealing with rude customer service. As nice as this resort looks, I guess I may never step foot on their grounds. Be safe, be kind and enjoy the rest of your day!

[@happyheart6887]

I’ve stayed at a few over the years and fortunately I have never experienced anything like this, have stayed at The Grand now the Moon Palace, The Hilton Rosehall, Grand Bahia, SunScape and will be staying soon at the Rui Ochio, and no complaints at any, good service and enjoyable at all.

[@stargirldebbie6513]

Thanks for sharing Chris. Beautiful place indeed.I am happy they apologise to you and that you could enjoy the rest of your stay .

[@MagSeven7]

Hi Chris. Great video. We've been to Jamaica many times and are Diamond members at Sandals. We have never had a bad experience in 20 years at various Sandal resorts. Some problems like the a/c not working or the in room safe or tv was broke but, we reported the problems and they were fixed immediately. All inclusives are not cheap but, the great thing about Sandals is regardless of what you pay or how often you've visited, you are treated with the same great service. Amazingly, by the second day, we walked through the lobby and people addressed us by name! We have passed the GRand Palladium while going to Sandals and often wondered about it. Thanks again.

[@fluffytail6355]

Too bad Sandals pays their staff like crap despite the huge price to the guest. My husband worked there (briefly) and he worked like a dog. They really rely on tips to make money but these all-inclusives don’t promote tipping. The public needs to know that the resort CEO and investors are the ones who get your dollars spent there. This isn’t uncommon in other hotels in Jamaica (and in Mexico), unfortunately.

[@MagSeven7]

@@fluffytail6355 Sorry to hear that. OF course we visitors have no idea of what goes on behind the scenes. To the credit of Sandals employees, they have always treated us with kindness and respect. Hopefully, your husband has found his way to earnging what he deserves.

[@hildarichards7953]

I'm sorry you had to go through that experience. Please let management know when you post your review. Customer service is very important for every business, maybe they need to change management and staff. However, I'm happy that there were some positives. Tourism is our number one earner and there has to be customer satisfaction.

[@Travelwithchris]

Thanks a lot for the support and I definitely agree with you!

[@SAM-fq3qw]

Tourism is the number one earner but NOT for Jamaicans, the money goes to foreign countries not to mention the staff is grossly underpaid and over worked

[@hildarichards7953]

@@Travelwithchris I'm happy things worked out better for you. I know people are overworked and underpaid but that does not justify being rude.

[@KarensKorner]

Last year I stayed at Sandals in Montego Bay. I have also been to other sandals. My opinion, staff in Jamaica was rude. The airport was challenging! We had to wait 3 HOURS for our suitcases at the airport. We had to wait another 2 hours for our transportation(which Sandals provides) we arrived at 12 noon, didnt get to a room til 8pm. Staff just didnt care about anything.

[@Travelwithchris]

Yes definitely! Most people that we interacted with that serve tourists were rude!

[@fluffytail6355]

Sangster airport is extremely busy between 10Am and 4PM. With several planes landing sequentially, that is to be expected.

[@robertagordon5916]

As a Jamaican who lives in the US I have to say unfortunately lack of courtesy & professionalism is sometimes the Jamaican culture. Some Jamaican’s fail to realize that time is essential especially when you are on vacation. I’ve had similar experiences like yours at different hotels, banks, restaurants etc. when I go there on vacation. Some professional training should be a requirement to work in certain sectors. On the flip side though Jamaica is paradise, one of my favorite place to vacay. 🇯🇲❤️

[@eerie_blur]

A counrty of humans vs a country of Robot's an slaves ..u.s still b.s 😹

[@prideauto102]

Not sometimes but All times every corner in every establishment whether it's Kentucky chicken the supermarket the Banks gas station you name it. Jamaican sucks when it comes to public service, in all capacity, "PERIOD"!! THEY ARE THE WORST WORLDWIDE!!

[@eerie_blur]

@@prideauto102 no one/poor individual will commit to a work that's still going to left them broke and broken 📏👨🏼‍🦱

[@monaymonay7446]

@@prideauto102 You need to come to Georgia it will change your mind about Jamaica being worst hahaha

[@daniellemaire9459]

Maybe it's generational. Most young people nowadays are rude and disrespectful. Rudeness is not exclusive to any one nationality. Americans can be super rude too.

[@neritad1448]

I stayed there a few years ago, it was terrible. my family and I were there for 7 days. On the second day someone stole my sister towel, flip flops, work phone and wallet with her room key. It was late afternoon, we were the only ones left in the pool. all the other guest left to go to dinner. The only people around were the life guards. I got out and left my sister and two cousins. 30 minutes later my sister came to the room and said all her stuff was gone. I went to security, they were so rude and said they had to search her room because they feel she is lying. She allowed them to search. They didn't find anything. I went to management and asked them to look at the camera, as there was a camera facing where she was located by the pool. They said that camera is for the live feed for their web page. Management said they will look into it but there is nothing they can do and this never happened before. As the days went on the staff, security, lifeguards etc were being so rude to us. We felt so unsafe. We started talking to the other guest about what happened to us so they can be aware. well, we were not the only ones. A lot of other guest were getting robbed , even their rooms were broken into. I continued to check with management for updates. They kept saying its not any of their staff doing this and it has to be another guest . As compensation, they offered us 3 additional free nights for 4 people. My immediate family decided to leave and some friends who was with us decided to stay for the 3 nights. I will never go back there and would advise anyone who is going to please be careful.

[@valerieneal2747]

DAMN...THAT IS HORRIBLE. AND THEY THOUGHT YOUR SISTER WAS LYING ABOUT HER PROPRETY BEING STOLEN SO SECURITY HAD TO 'SEARCH' HER ROOM? OH HELL NO. MAKES ME WONDER IF SECURITY THERE ARE ROBBING TOURISTS. I WOULDN'T SPEND ONE NICKEL TO STAY THERE. DISGUSTING.

[@rolandlee5170]

My buddy just came back from grand palenium Memorial Day weekend. 20. 24. He said management is horrible and they ran out of breakfast food. He said never will go back there again.💯💯

[@loveerica9415]

Wow. This was an up and down video. But I loved it. The honesty of it all. (LOVE your travels) Thanks for sharing.

[@ramesses2nd456]

The bartender was sooo disrespectful when you asked her for the "rum & coke @20:38...she said maybe..if you want me to...i'm jamaican and this makes me sad 😢

[@Travelwithchris]

Yes but the sad reality is we got rude service everywhere on the island... no joke

[@ramesses2nd456]

@@Travelwithchris that's not good at all 🥺

[@jermainenb]

I am local and your RIGHT, fun fact the hotel is in Jamaica but it’s Owned and Managed by a Spanish Chain of hotels.

[@Travelwithchris]

dang crazy! Thanks for watching!

[@jasonlo8780]

Mannnnn when is stayed at an all inclusive in negril, it was absolutely the best experience and vacations I've had in a long time. Everything from service, to food was just Perfecto

[@cherrellemcfadden8120]

Hi Jason, what's the name of the resort you stayed at?

[@brendavincentspringer6363]

I have been going to Negril Jamaica 🇯🇲 since the late 1970's probably about 14 times. It is always a wonderful experience at the resort and in the local area.

[@carribeanqueenfitts7277]

​@@brendavincentspringer6363 yes love negril

[@petrapopiel3207]

I am currently planning a trip to Jamaica with my entire family. There will be about 10 of us. I've been many, many times in years past, and always travel like you. I love experiencing, as much as possible, the realness of a place. If you stay on a resort, you could be anywhere in the world. You're typically not getting the experience of a place if you stay on a resort. I get it. Get out and play with locals. I've typically hunkered down in Silver Sands and traveled around the island during my stays. I even got married, the first time (tee hee), in Negril, but again, I'll do it a little differently this trip. I want to pass on the travel bug to my kids. If we experienced what you did, they would have a tainted view of the island and I don't want that. I'm looking for an all inclusive that meets our needs ( we have a kiddo in a wheelchair) and standards. Thank you for this review. I've been searching for our hotel and now I have one less to review thanks to you. You've saved me and THEM quite honestly, from the wrath that would ensue if I'd experienced anything close to what you had to endure. This has been really helpful. I am really happy that your trip ended well but will take a HARD PASS on this resort.

[@gallen2101]

Negril 7 mile beach "Treehouse"

[@naturevybzsound2318]

Chris you gotta meet up and collaborate with Ras mokko,freelance chucky and Jamaican Food boss.youll see different parts of the island

[@andreasmith1813]

It's very unfortunate that you had such a terrible experience. I'm glad they made up for it and you were able to enjoy in the end. GP was one of my favorite resorts to visit but the quality of their customer service has been a challenge in recent years. Really hope they get it together because it’s such a lovely resort.

[@Travelwithchris]

Thanks for sharing your experience! Yes I hope they get it together also. The reviews look terrible on Google in the recent months. Such a beautiful resort with a lot of potential

[@Yadiz]

Smartest thing to do :-). I even see Jamaicans going to Jamaica and doing all that you’re better off getting a bnb and I keep telling people stop doing tourist stuff and go with the locals. 1 they don’t give back to our country I mean they provide employment that’s about it a white man from some other country owns these places and the experience is never authentic Jamaica.

[@chevalierdenoir754]

@@Travelwithchris YOUR VIDEOS ARE ACTUALLY DOING MORE DAMAGE THAN GOOD BECAUSE IT'S NOT LIKE YOUR PORTRAYAL OF THE LOCAL EXPERIENCE IN ALL IT'S GLORY IS THERE. THERE IS SO MUCH MORE TO DO OUTSIDE OF THE RESORT THAT YOU HAVE FAILED TO SHOW. THEN YOU GO TO A ALL-INCLUSIVE RESORT AND THAT TURNS OUT BAD TOO SO BASICALLY YOU ARE SAYING DON'T COME TO JAMAICA.

[@pitbull8766]

@@chevalierdenoir754 every vid he did while in Jamaica he complained and he is cheap! The one time he spend money he tried to get Somthing for free out of it!

[@TechWizz]

​@@pitbull8766 Were we watching the same videos? All of his other Jamaica videos he was generous with the locals and generally had positive things to say about his experience.

[@dannieannie]

As a Jamaican I am so sorry that this was your experience. Thank you for sharing the raw and real Jamaica. Most of these resorts aren't owned / operated by Jamaicans and that may be why the staff are terrible.

[@lindabrown0]

So where do the staff come from then? The hotels might not be owned by J'cans but J'cans staff them. People are spending their money they should get better value......

[@dietervmorgan]

I feel the same I’m sorry that you had that experience. There are much better establishments than that resort. I would suggest a smaller non all inclusive property like Skylark or Riu Grand Palace if you want all inclusive both are in Negril.

[@tayanyc2]

Exactly, many of the resorts are owned by European and Spaniard companies. Maybe that's their procedures and not that of the locals. Not to mention they have to look out for their investors.

[@camishahendricks4356]

I was debating between this resort and Iberostar for my vaca in a few months. You helped me made my decision.

[@Travelwithchris]

Iberostar is definitely a better decision

[@desiwill72]

Iberostar Suites is amazing

[@zaynab2085]

Iberostar is good! They provide good service, their rooms are clean, food is good. I like Iberostar.

[@MarySlaney-v5m]

Been to this resort 2x...the last time the resort had a "computer glitch" and over booked the resort by **500** rooms (Feb 2010)...there were people camping out in the lobby waiting for alternate accommodations. We arrived mid afternoon and then at 7pm were driven back to an Iberostar for 2 nights while they got their sh!t together. It was a "new" resort back then and was tirrrrred. I remember the pooling being dirty because of the buffet seating above...nice to know theyre still pawning the complimentary spa access for their f!ck ups...buyer beware they have 10+ years of experience of ripping off their customers with this location and cant get it together

[@karenmbbaxter]

I never do all inclusive packages because I like to see what food is available in the town. I also pay wayyyyyyyyyy less that $1000 a night and when you get cheap deals you are never disapointed because you don't expect much and are quietly surprised when you get there.

[@melysam.9049]

I went in 2019 and had to change my room twice. It is a shame that such a beautiful resort has ugly hospitality, even now. Needless to same, many employees were great but top management needs a revamping. Thanks for the content 🙏🏿

[@Travelwithchris]

Crazy! Terrible place, yet people still try and leave comments saying that this place is amazing! 🤣 crazy to me

[@PrimaHoward-bx9bi]

I had the same experience, room moldy toilet broke awful

[@IndigobluBeauty]

Just there in Jamaica 3 wks ago and flew into Montego Bay but stayed in St. Ann at Bahia Principe resort. Excellent service. Not too far from yeamon, dune river falls

[@k2dx]

when we stayed in MB our resort was called JEWEL it was awesome, important to read reviews!

[@Travelwithchris]

Yes definitely important to do that! 🙌🏻

[@maxines4889]

Just got back from grand palladium Lucea Lady Hamilton had a good time paid, $1, 300 for two four nights very clean staff was so nice only bed bugs were lady bugs pictures on the wall room was ready before 3pm .We were greeted with a warm welcome drinks checking was a breeze .Cons only one elevator at lobby all villas no elevator at villas, needs updating very quiet food off the chain

[@rayj5091]

I remember in 2009 I was in Jamaica at the Star Fish Resort in Trelawny. The staff there was very very rude and the rooms were horrible... Lovely country.. However, there need to be more customer service training... lovely country though

[@georgiopizza3420]

I love watching your content you have such an upbeat, personality makes your videos amazing to watch

[@Travelwithchris]

Thank you so much!!

[@JanePenn]

I had an amazing time at the grand palladium could not do enough for you food was amazing and rooms was spotless would go back anytime ❤❤

[@lynneworrell8638]

I stayed at Royal decameron runaway bay and loved it so much I have booked into the mo bay one. Service was amazing.

[@Moniqula]

You are amazing for creating and sharing you experiences. Thank you.

[@Travelwithchris]

You are so welcome! 🙏🏻

[@shavonnewhittingham7696]

Thanks for keeping it real Chris..they charge a lot of money so they should be called out …

[@blessedalways2114]

I was booked for july 27 i canceled my reservation so glad i saw this video it was a sign from God i was upset i canceled because of emergency reasons but now i feel better that i did thanks so much for this video

[@Travelwithchris]

So glad you canceled, this resort does not deserve business!

[@kristirichards2249]

Im so sorry you had a bad experience in Jamaica! Our son absolutely loves Jamaica but my husband and I have never been. We have been to all inclusives in Mexico five times and they were all phenomenal. I spoke to a travel agent once who told me the philosophy in Jamaica is to revamp, refurbish, reimagine the resorts and essentially never build new. Not sure if that's true or not but I doubt we would ever visit Jamaica bc we really prefer newer to older.

[@angelaalbury986]

Yes there are newly built resorts.

[@SL33P-WALK3R]

The intro was spicy💥💣

[@lulubell2222]

Chris, I must say young man you do a great job and with this trip to Jamaica it seems you are 100% correct my last trip to Jamaica is 40 years ago at that point I decided I was not gonna be treated like a guest barely like someone they did not want there never went back never will keep up the good work

[@janettetaylor5695]

Wow😮, I’m from Jamaica and that was totally unacceptable. Thanks for sharing. My son actually went there last year in July and had a great experience. Maybe those workers were off that day,lol. I definitely would not stay there after seeing this video. Thanks again.

[@BlissGroove]

Your son probably was the sweetest. I stay at a 5 bedroom 6 bath mansion with deep pool, a staff and chef and access to Round Hill Resort. The cost is only $500/night for the private 7000 sq ft residence. Chef's cooking is so much better than the restaurants.

[@Travelwithchris]

Yes definitely stay far away from this place !

[@Travelwithchris]

Kathrina is trying to be a hero in the comment section 😂😂😂

[@_misst]

Palladium is my favorite hotel. I find it weird that you spent thousands for a night when it's lower on their website. However, I do know that if you have any issues, they usually go above and beyond to make up for it. I'm happy they fixed it.

[@prowlncougarpruitt2828]

I was there in 2019 & had a blast the service was great. I met some locals that I still keep in touch with.

[@prowlncougarpruitt2828]

My bad I was on the Lady Hamilton side maybe I had a different experience.

[@_misst]

@@prowlncougarpruitt2828 same. I always stay on the lady Hamilton side.

[@OLDMANTEA]

Many inclusive resorts typically have sub-par dining in my opinion. You’ve prepaid for the food and you’re unlikely to be a repeat customer.

[@Travelwithchris]

Yes very true

[@shoppernista]

Thanks! I been to Jamaica about 6 times - prefer smaller resorts

[@joeystreets3606]

I'm so glad I went to Beaches Tuks n Caicos !! The service and amenities were top shelf!!

[@lisagrant9910]

This is owns the grand palladium in Montey bay jamaica. Grupo Empresas Matutes.

[@charity9660]

Just be careful if you arent with a large group if you are doing the whole Airbnb thing and exploring on your own. It can be dangerous. Especially if you are alone or with just one or two people. In my case it’s a girls trip so I’m staying with a large group everywhere i go. And when not I’m on the resort. If you book ahead of time you can get a nice room. And as far as apart of a club, i just downloaded riu app and now I’m a member so hopefully that helps ensure everything is okay. Plus ill be at club mobay waiting for my room to be ready lol getting drunk

[@Travelwithchris]

Thanks a lot

[@lindaallder3662]

Hyatt Ziva and Zilara are two resorts in one and the best time. It'll be my 8th time in a few weeks ( 2nd this year) and I always hate to leave. Staff and hospitality is over the top. I hear you about submerging in culture and locals but it isn't practical for many to stay in air bnb and rent cars when traveling solo unless you can trust ppl and have 3 weeks of time like you did to explore. One week for most ppl only allows for excursions and spending time at resort.. The food, drinks, entertainment and ppl are why so many come to Montego Bay to these all inclusives. The close proximity to airport is also it.. Sorry to hear of your experience w service but so glad all else was great. Jamaican is always a vibe but know the all inclusive experience you had is not common to any I've had or anyone I know.

[@edstravel]

Keep up the great content Bro Chris

[@Travelwithchris]

Thanks! Will do!

[@edstravel]

Glad they made everything right an made your stay enjoyable Bro.

[@floridagal4life]

Thanks for the informative information. I have never been to an all-inclusive resort out of all the times that I have visited Jamaica and I go practically 2 times a year. I stay in the Negril area. Have you ever been over to the Portland side of Jamaica.

[@nellinblue33]

I've never had these issues with an all-inclusive. I do months of research before booking, so that may be why. This was ridiculous Sorry you all have to deal with this. If you're ever in the area again, I'd recommend Excellence Oyster Bay.

[@Travelwithchris]

Next time I'll do proper research lol

[@filtersplz9319]

I went to Swept Away 4 times. It was lovely.

[@Travelwithchris]

I need to check that out!

[@matty_o]

That place looks really nice. I was disappointed with the bad service because one thing is Jamaicans in the hospitality environment tend to be so nice, just like the waitress at breakfast. Jamaicans can be laid back and can be mistaken for don't care but it sounds like they were just outright not too nice

[@susanscrudato3060]

We stayed at Riu Palace in Ocho Rios and loved it! I also heard Hyatt & Moon Palace are amazing! Don't give up on all inclusives! Sorry you dealt with this!

[@Travelwithchris]

I need to go check those out! I'll be back soon!

[@FarmergirlJess]

sorry to hear about the bad experience I stayed there before it was nice

[@missmorris6450]

Yep I prefer self catering in the Caribbean Jamaica or Grenada, luckily for me I’m West Indian (Jamaican)so I can cook the food myself . Best thing to do is cook breakfast and dinner during the week, have lunch out and then fine dine during the weekend saves you money in the Caribbean. Sorry to see this gives a bad name for Jamaica please don’t be put off it’s a beautiful country ❤.

[@Travelwithchris]

Thanks a lot for watching!

[@RACKFORT-TV2]

We come to Jamaica showing off the country Ans yet still they keep putting up the prices really high on us 🇨🇦🇨🇦🇨🇦

[@MrRap713]

I stayed there a couple years ago and had a great time,stayed 4 days for less than $800

[@Travelwithchris]

Wow you got a great deal!

[@MrRap713]

@@Travelwithchris yeah now that was before COVID so prices were definitely cheaper

[@wistonalmanzar]

Hyatt Ziva is my Favorite one. Been there for the last 8 consecutive year.

[@msdang7]

I almost stayed here but went with what I’m familiar with and that was Bahia principe runaway bay and it was an amazing experience from start to finish. Try that spot next time

[@Travelwithchris]

Glad you escaped this place! 😂🙏🏻

[@tamoysinghclarke2649]

Hilton Rosehall is a good choice. Try it next time. It's much smaller though.

[@SerenitySound-Scape]

regarding your comments at 4:24 about the beach at the hotel, I’m not from Jamaica, but I am from another island in the Caribbean and it is against the law to manipulate the beaches in any way I can only assume it’s the same thing in Jamaica.

[@lifekreec]

Make them refund u Chris U deserver ur entire money back

[@teresab208]

I've stayed at a few all inclusives and they all weren't bad. Try Riu resorts

[@meleciapalmer899]

Wow i felt so bad watching this but i dont disbelieve. At first i though he was talking about grand bahia principe. I spent 2days there and was sick for a week. They were worst. The roof almost calapsed on my good things i jumped up from the water i felt and the mold made me sick. My skin started iching & when i pulled all the sheets off there was pissed stains or some thing like that. And we got no compensation and no apologies they just changed the room. Oh and the manager was too busy for 2days so couldn't find the time to come and speak with us. Even if its free i am never going back and the food is awful

[@richardmartinez2252]

Chris, when are you going to Puerto Rico??

[@joansalte7135]

That's not a good look for Grand Palladium at all. Customer service is everything.

[@Travelwithchris]

Not at all! 🤷🏻‍♂️

[@jayplop6971]

Hyatt Ziva in Montego Bay is the complete opposite of this resort. Stellar service and accommodations!

[@rassbobo]

Not every all inclusive are like that if you ever go to any sandals any one you thought would be a whole lot greater. Keep up the good work

[@mellobee204]

How terrible! Especially seen as you two seem pretty chilled about things in general. It seems as if more house keeping staff etc is required, urgently! More training is needed & no doubt none of the staff are paid a decent wage... After paying so much per night all patrons should be treated accordingly & respected. Definitely a management/CEO situation. Unfortunately they generally enjoy the profits but not the total package of ensuring staff are fully trained & paid accordingly as all hospitality staff all over the world should be Glad things were resolved for you It's amazing what a camera & a big KZbin presence has... I'm fully enjoying your videos, keep up the great content

[@nappymantheking]

Chris next time your doing a all inclusive resort. Ensure it's Sandals- Sandals is fully owned and operated by Jamaicans.

[@sheilafearon-mccaulsky3576]

I went there is 2019 and it was great. However, it was in Lucea, which is an hour from Montego Bay. Sadly, it sounds like it's gone downhill.

[@Travelwithchris]

Yes terrible, hopefully things change though!

[@funnypeoplerule]

OMG I feel the same way about traveling! I want to be submersed with the culture and the people!

[@Travelwithchris]

Yes!!! That's how you get the full experience!

[@lakialael]

This resort has been under renovations since we went in 2015, with the same kind of service that you are speaking about

[@Travelwithchris]

Crazy!!!

[@christinejunk8184]

I went to a different resort (Bahia Principe in Runaway Bay) and my girlfriend and I had booked 2 beds and ended up with a king bed and no resolution. We had to sleep together the entire trip and it was so frustrating as we wanted our own bed/space and had booked many months in advance.

[@forumsnowsoldier]

It's a common tactic to press guests into upgrading their booked room(s).

[@3pinsdeep]

This was such a great watch. 👍 Keep it 💯

[@Travelwithchris]

Thanks for the visit! I appreciate that!

[@ronironi5280]

I am subscribed love da vids Jamaica Man!😂😂🎉🎉❤❤Much love❤❤

[@Travelwithchris]

So glad you enjoy them! I can't wait to go back!

[@katdog75]

I love her, she just so laid back lol and your tattoos are nice

[@Travelwithchris]

Thank you so much ❤️🙏🏻

[@redzoom7857]

Bed bugs?! So glad we had to cancel in 2020 after Covid hit because our group was planning to stay there.

[@janetteguy9004]

Chris sorry about your experince at GP hope they pay you for your gopro anyway we stay at Moon Palace and everyone and everthing was great love there ❤

[@grownassmandog1]

Hey Chris, I came across your video while scrolling. I've been a member of the Palladium since 2020, I am so sorry you and the other guest had that awful experience. Im glad that management tried their best to make your bad experience into a better experience, however you may be right about members being treated better than non member guest, they do go over and beyond for their members. I have to admit when my husband and I come there we are treated like royalty.

[@loverofthegospel]

I stayed there as well. I enjoyed all the amenities as well. The place was beautiful. I enjoyed the Indian restaurant the best tho lol

[@sandrameselebe4072]

I keep saying that Jamaica is so ridiculously over priced and not worth the value of what they charge. for the same price of that resort, you get a mind blowing 5 star hotel in Asia, middle east and Africa. These are Maldives prices without the service or the luxury

[@janeplane9]

I went to the Riu in Montego Bay and they treated me like royalty. There was a flood in my room but they accommodated me. I had an amazing experience there. The food was so good too. I am sorry you didn't have a good experience.

[@mariamawilliamston5162]

Agreed I went in march, very nice resort.

[@nurset7436]

Thankfully you had that experience, I know someone who was robbed there while they slept as well as the adjacent rooms

[@janeplane9]

@@nurset7436 that's terrible. I am sorry to hear that.

[@pennycrawford3147]

We went to RIU in Montego Bay Jamaica and had a wonderful experience! It was amazing and the price was right.

[@Tabaitha_Elle]

@@nurset7436 oh my goodness I’ve heard similar stories about them 😳

[@rachelparalegal1400]

I would not have signed the NDA for only 2 nights compensation...you have a lot of influence with your KZbin following and being able to show people the real experience the good and bad- and many travel bloggers actually get PAID for it and are not spending their own money to stay there. The entire trip should have been reimbursed PLUS monetary compensation.

[@BlissGroove]

😂 2 nights is $669 all inclusive. I've been to Jamaica several times and I book a 5 bedroom 7k sq ft home with pool overlooking Montego Bay. We pay $500/night and comes with staff. Staying at this gated community gives us access to Round Hill Resort for free. This vloggers is messing with the viewers. I have the screen shot to prove that he didn't pay thousands. And as a seasoned KZbin, he should know better. I'm the kind of traveller that stays in a resort in Maui for $200/night instead of $500. It's called research.

[@Person_Not_Known]

@@BlissGroove lol wut?

[@scottnichols3685]

@@BlissGrooveI have no desire to go to this resort but I just priced it on their website for two nights in June and it is 600 or so a night, just as he said.

[@adoniscartel9104]

Very well said!

[@evelinholmes6401]

We stayed 7 days in Jamaica at the Riu resort ,no complains . Not as fancy but very enjoyable and lovely.

[@nevertoomuchshoesever5532]

Watching this made me so angry that they would treat people with such disrespect after spending so much money. Rude and disrespectful is just that!!! Now I know where not to go.

[@valerieneal2747]

EXACTLY

[@courtneyclarke6662]

Not all resorts are like this one ,we have been doing resorts since 2012 and only stayed in resorts with strong Jamaican connections .The one we stayed at is Sunset Beach resort in montego bay and visited there for 7 years and have never been disappointed,super nice management and staff.The next one is RIU in Ocho Rios and absolutely no problem

[@giffojess8766]

Sunset Beach has been closed for a few years now. Riu in Montego Bay is adult only, there are 3 Riu hotels on the Montego Bay compound

[@vdeniceeckert3494]

We have also been to Sunset Beach resort,, we loved it. Went there 3 times....

[@maureenmckayintl]

People should learn to vote with their feet! If a place dont respect and treat their customers well dont go there! They will soon get the message!!😅

[@shavaemcknight8610]

This is wild. I stayed there last month and I paid $1,200 for five nights. I went for a wedding. While the rooms were horrible the service was great the food was great and the amenities on the property were great. I'm sorry that you had a horrible experience. I'm actually going to forward this video to one of the staff members there.

[@arlenechambers8481]

I live in JA. Since the pandemic I have seen too many ppl complaining about the service at Grand Palladium. Not sure if it is due to the labour shortage.

[@Travelwithchris]

Yeah crazy, the room conditions were poor and they said it had to do with remodeling, but still charge you the same price. I don't understand, but yes I hope they make some changed because it is a beautiful place!

[@chevalierdenoir754]

DON'T TELL HIM SORRY IT'S ALL HIS INTENTION TO PORTRAY THE PLACE NEGATIVELY BECAUSE HE THOUGHT IT WAS OVERPRICED. STILL NOT CLEAR ON WHAT KIND OF FUN HE IS LOOKING FOR? CLUBBING? WE DON'T DO THAT HERE

[@pitbull8766]

@@chevalierdenoir754 real talk! And after getting a free night he enjoyed himself and everything then at the end turn around telling people don’t book the hotel!

[@veronicar8666]

@@arlenechambers8481 Labor shortage when so many people looking for job there.

[@hillarynewman8220]

I am now a sub..Chris! As aJamaican living in 🇺🇸 I completely appreciate the unfiltered review! The real Jamaica with your balance of the positive and negatives! Stay safe and enjoy Jamaica! Big up!!! #onelove

[@Travelwithchris]

Thanks for the sub, I appreciate you!

[@Track.Monkey]

@@Travelwithchris They give you a free $700 room for a night and you give away your credibility. You should have shown us what you experienced when you engaged with the front desk. I hope it was worth it.

[@minigirl6839]

​@monkey5011 Yep. He's a sell out. Can't trust what he's saying since his "Review" was bought and paid for. The LBGTQ crowd is definitely not welcome in Jamaica. They will make sure you feel like an outcast there.

[@luv90d61]

When we went to Jamaica we stayed at Iberostar Grand Rose Hall Adults Only - All Inclusive it Was TOP tier I didn't wanna leave ‼️‼️ can't wait to go back

[@debrahearn3759]

That is where we stay also , love Iberostar Grand , adult all inclusive!

[@robinwomack1395]

I’ve stayed here too and really worth the money !!! Top tier service !

[@Tabaitha_Elle]

Wow, I’m too scared to try this place now. I’m sorry that happened to you guys. I stayed at luxury Bahia principe twice and let me tell you the staff from the front desk to the guys that clean up the beach are amazing! It was my first time in Jamaica and I’m glad I chose them. The hostess girls that work at the Jasmine are so sweet and the same goes for the girls at the pool restaurant and the front desk ladies as well. Even the girl who books the excursions. She remembered me my second time and gave me the biggest hug. She saw me before I even saw her. They see so many people that I was shocked she remembered me. My lady who cleaned my room was the sweetest as well. I like how l had the same staff for my entire week. I’m going to make a video about them because the staff there deserves all the praise. Please visit them and give a review 😊

[@taika2]

dont be sweetie i just spent 8 days there and it was flawlessly amazing im sorry he went through that…i never felt my time was wasted my wife and i were treated like roalty….

[@Nickyd2024]

Jamaica is beautiful

[@WollisWorld]

What someone else eats never makes u shit feel me so keep in mind People having small issues shouldn’t deter u

[@canadafragrancereviewerdia9119]

Do not be scared to try this resort, it was amazing when i went and the reviews that are up say something else, great reviews on tripadvisor, there will always be complaints, yes Jamaican's are slow at doing everything, i went to the Luxury Bahia resort last year and i could complain about some things, but it was good for the most part, take this with a grain of salt. I have booked to come here in the fall and am looking forward to it. You never go in thinking its going to be perfect, you will fall short everytime.

[@sugarhill15]

I was in Jamaica over a week ago for a wedding. My family is Jamaican so I have spent so much time there. I stayed at Moon Palace in Ocho Rios and it was amazing highly recommend! 🇯🇲🇨🇦

[@brendavincentspringer6363]

I agree

[@britbritcb21]

So glad to hear that. I will also be hosting my wedding at the Moon Palace

[@sugarhill15]

@britney brown Good choice, really nice, and everyone had a good time.

[@tayanyc2]

It is a beautiful property, unfortunately its not in everyone's budget. I recommend it as well.

[@yelestinebarnesyb1896]

My home town

[@tudi_boo]

Beaches Boscobel, Royalton Blue Water, Sandals are very nice hotels. Nice videos as usual Chris

[@Travelwithchris]

Yeah I should've checked one of those out! Thanks a lot! It was just my luck is all! 😂

[@tudi_boo]

Hedonism II, if you wanna get naked 😅

[@spiceyncold]

Oh man Chris.....It's unfortunate that you had to go through that situation at a 5 STAR resort as the staff are usually well trained, that Manager had no right to break your camera and I hope they compensated you for it, first impression really does last and I wouldn't go back either. I'm happy that you have enjoyed most of your time here on the island and hopefully you will return soon. On behalf of all Jamaicans THANK YOU for coming and documenting your experience here with us. Come back soon!

[@BlaqRaq]

Chris is a real sport. He took it with a smile.

[@tammyj4369]

GP is not a 5 star resort. It's actually one of the lower priced all inclusive resorts in Jamaica. It was ok for us but definitely not a wow.

[@grownassmandog1]

​@Tammy J the GP isn't a lower resort it's actually a Mid to High range resort. The lower end resorts a Decamaron, Jewel Grand or Deja resort. The Palladium is in the same category as the Riu which again is a Mid to High Level resort.

[@BlaqRaq]

🤣🤣🤣🤣🤣🤣I wasn't expecting that! Imagine being accused of bringing bed bugs to a hotel from overseas? I have been to a few Sandals resorts and other all inclusives and the service was supreme. I really didn't expect a bad customer service experience for you in an all-inclusive hotel in Jamaica (of all the places in the world!). Jamaicans are generally friendly. I really don't know who hired those people to be the "ambassadors" for that hotel.

[@pitbull8766]

He been had a problem with everything in Jamaica watch other vlogs before this I feel he wanted free room.

[@BlaqRaq]

@@pitbull8766 Not true. I have following Chris. He seems very level headed and humble and genuine. From what I saw, he only wanted what he is due. Nothing is wrong with that. That is honesty.

[@pitbull8766]

Yes wanting what is due but as I said from the other videos of reaching Jamaica he had a problem with every little thing! And if he didn’t find bed bugs tht he saw he shldnt let other people come and say what he didn’t see for himself! And then goes on to enjoy hotel and gets free night and enjoys tht then turns around at end of video and tells people he would advice them don’t book tht hotel. Other video he payed for jerk chicken and then after finish eating complain about price he paid which is equivalent to what he would pay if he was here in the U.S he is cheap and it showed in this video

[@davidscott3726]

Them black Americans were behaving bad.

[@davidscott3726]

​​@@BlaqRaqyeah but Jamaica is not his cup of tea .His vibe exude that.I felt like a COVID travel video.

[@da12641]

Glad to see your channel is growing Chris. Much appreciate your travel recommendations, tips & reviews. Jamaica is on my bucket list and just so happens you're there lol. Respect to you from the LBZ Cambodia Town

[@Travelwithchris]

Yo thanks a lot bro! I appreciate the love man! Dude lets link up and make a video about Cambodian town 💪🏻 I need to make a good video about the east side

[@TheFittutor]

That’s crazy!! I’m not being biased, but I’ve been coming to Jamaica for my birthday for years and usually stay at the grand palladium as a matter of fact, I just left there three weeks ago and I have never had an issue honestly…. I actually love where it sits because there are no other resorts next to it. BTW That’s not Montego Bay, That is Lucea Hanover area of Jamaica.

[@Travelwithchris]

Fair enough, that is amazing! Everyone has different experiences and maybe this week they were just having a terrible week. Sucks that was our experience.

[@DW15-q8g]

I m sorry you had a bad experience but this is not typical of all All inclusive. I have actually stayed here and the service was ok. It is a good property. Also it’s Dunns River (like Done) . Again google is not the best way to know about Montego Bay. There is lots to do if you know where.

[@davidscott3726]

Was wondering if it's that bad why so many continue to go.

[@kattahb4103]

​@@davidscott3726 Terrific question. Some people must be lying or the many goods outweigh the few bads. Im also not afraid to say that some tourists/visitors just give off bad energy and expect the hotel workers to treat them like royalty after they talk down to them. Don't be so bossy. The workers are NOT your slaves. They are humans too!

[@pitbull8766]

He was just cheap and looking for something free the one time he spent some real money in the country and he let other people come on the video and try to downgrade! He got the free night enjoyed the bell out of it and all then at the end of stay try to play it off! Them black Americans will say and do anything to get bck money or somthing fro free so he shouldn’t have even indulge in there bed bug talks

[@ardstrum]

It's sad to see the deterioration of the beaches at the Grand Palladium. We lived for almost three years in Jamaica from 2009 to 2011 and stayed at the Palladium several times. Back then, the beaches were fine and obviously better maintained. Our only complaint was the beach to the far left that seemed to have been built atop chopped out mangroves and then topped up with sand brought from elsewhere (common in Jamaica.) The bottoms in these felt muddy, but they're generally clean albeit not great for off-shore snorkeling. We stayed at all the major chain all-inclusives (Sandals, RIU, etc) as well as many boutique hotels. Our preferences were almost all in Negril, both on the main long beach but also some of the really cool hotels on the cliffs. For villas, we had dozens of great stays in private villas in Silver Sands, about half way between Montego Bay and Ocho Rios. Actually, our least favorite area was Montego Bay.

[@joelashadali]

Couldn't agree more with all your points

[@IntriguedLioness]

My family ownd property in Jamaica for years and the Jamaica I knew 20 years ago you could still backpack from one end of the island to the other and avoid all tourists. Then the island was divided and the west became these disgusting all-inclusive massive entities who pay their employees in dirt. You can still find a genuine side of the island in the east but the crime from Kingston and the class system which came into play after these "resorts" took over is disgusting. In my career I could stay free at these places if I wanted to and I never ever will.

[@craigjonessr9158]

This is one reason I stopped booking at these All Exclusive resorts. I prefer renting a Airbnb condo or villa and buy and cook my own food and buy my bottles and have my drinks as I want them. The Palladium is just a high price good for nothing. Never again

[@AkilezNewEngland]

Yup they're too much highway robbery.

[@Travelwithchris]

Facts!!! All of the drinks at the resorts are all mix anyways, yeah not worth it lol I will still stay in plenty around the world to share the experience, but for my first one... not worth it. $1,200 can get you so much more

[@username22]

​@@Travelwithchris Another option is a "Day Pass" from there and stay in the airbnb. Day pass is $99.00 USD per person from 10:00am till 2:00 pm.

[@craigjonessr9158]

Chris I spent $1200 + at the same Palladium Palace resorts in Punta Cana DR all inclusive..so for you to spend $1200 for 2 days that was robbery in the 1st degree. I'm definitely sticking with my Airbnb they're much cheaper

[@knockknock1246]

Airbnb 😂 Should be Air pnp. Air Pay n pay.

[@samsubs9180]

As I said before, I truly appreciate your honest and fair assessment of your visit to my home land Jamaica. Whenever I go back home, I always spend several days in general population, enjoying my country. Then I finished up with a stay at Moon Palace. The staff is great and the place is beautiful. Enjoy the rest of your stay.

[@Travelwithchris]

The moon palace looks amazing! Next time I will try that one!

[@donnajohnson2437]

nx time come to moon palace