Troubleshooting Your Account Username and Password (FSA ID)

Troubleshooting your account username and password (FSA ID) tutorial:
0:23 Forgot Username
0:46 Retrieve Your Username
1:09 Retrieve Username by Phone
1:44 Retrieve Username by Email
2:28 Retrieve Username by Challenge Questions
3:06 Forgot Password
3:25 Reset Your Password
3:59 Reset Your Password by Phone
4:22 Reset Your Password by Email
4:43 Reset Your Password by Challenge Questions
5:58 Unlock Your Account
6:25 When All Else Fails
This video helps you regain access to your FSA ID. An FSA ID is simply a username and password combination, which can be used to securely log in to U.S. Department of Education websites like StudentAid.gov and fafsa.gov. If you plan to fill out the Free Application for Federal Student Aid (FAFSA®) form when it becomes available, you (and your parent if you're a dependent student) should create an FSA ID as soon as possible.
To log in, visit StudentAid.gov/login
Note: The myStudentAid mobile app is no longer available.

[@beng6319]

It would be really nice if your account recovery system wasn't broken.

[@rosehardin9651]

This entire process is consistently frustrating and more stressful than every other part of process. Each time I attempt a log in the "Saved" information for log in doesn't work. There has to be a better way for the IT people in charge to come up with a log in process that isn't so faulty. Especially when you do not have the same phone or the same email or address since ten years prior . That leaves you with no way to recover anything because the security questions that you know in your sleep don't even work to gain access to fill out a new FAFSA.

[@junedemers1068]

Agreed. I had the same problem.

[@haroldpotter2033]

Yes I understand that

[@yah-moncreations8672]

Did you ever resolve this? If so, how. I'm having the same issue. This video is not helpful because the site is faulty for the very reasons you have stated.

[@dan2715]

I agree,what to do can't even begin

[@dan2715]

It just showed me my sign in name

[@kissmefourtimes]

As a parent I have attempted over 50 times to obtain my FSA ID. I keep receiving an unknown error message. The information needed is very basic to fill in. I mean, I know my name, DOB, and SSN. Please explain why this is happening... We are ready to submit the application...

[@rosewilson8066]

I'm ready to submit the application

[@rosewilson8066]

this is not getting me anywhere

[@BabyWick351]

Monday February 6 2023 first time hearing about this

[@sprice771]

This is so frustrating I’m trying to get my FAFSA ID for my child. The Fed Aid number continues to say call during normal business hours,which I am then the system hangs up on me and the website’s chat is a robot who can’t understand simple phrases. I just need my I.D.!!! This is ridiculous.

[@lainalovebomb9847]

I dont have the same email or phone number but I can't even get to an option to set up the challenge questions WITHOUT logging in first but i can't even login to do it. This is extremely annoying, especially since the live chat is literally useless and so is calling them considering it just told me to call during normal business hours and hung up even though it's during normal business hours. This system is set up to fail you..

[@1636276]

We're you able to fix the problem? I'm in the same boat

[@danell4700]

@@1636276 did you ever fix it I need help

[@1636276]

@@danell4700 yes! They answered my call after 30 min thank God. If I remembered correctly. The lady said when you create the email, and it say that the email was already in used, just ignore it and continue. She dain said that your SS will only by you.

[@danell4700]

I submitted 3 minutes before midnite thank God I

[@Joeyjosue_]

Dang when you sign in using the right ID and password and it says an unknown error has occurred lmao it's broken af. I know my username and password I have it written down and a secure picture so I know it's correct but, It's so bad it doesn't work

[@punkydamonkey989]

I cant get any scholarship help cuz this fucking thing just says "account couldn't be found"

[@joycemariejackson6849]

This is an excellent tutorial. I have not applied for financial aid since 2011. I wasn't sure if I would be able to sign in or recover my info. This tutorial made it very easy and covered a lot of options and what if this or that. Thanks for making a user friendly tutorial.

[@anthonylerma6869]

to get my books its asking for my account number..idk where to find it :(

[@parkeranimations3671]

Bruh it’s so broken cause it says account not found even tho my information is saved

[@Jaylero]

the three choices are only ask for month, once i fill the date it says: your account couldn't be found

[@John-ym9ic]

How did u fix this

[@queendiallo1548]

Can i change the verified email address? I use either my email or phone number to logging to my Fafsa. I’m having trouble accessing my email. Is it possible to logging with my phone number and change the email address?

[@FederalStudentAid]

To retrieve your username or password, you’ll either need to have a code sent to your mobile phone or your email address, or you’ll need to answer your challenge questions. If you haven’t provided and verified your mobile phone number or email address in your FSA ID account, and you can’t remember the answers to your challenge questions, you will have to contact the Federal Student Aid Information Center at 1-800-4-FED-AID. An agent will walk you through self-service options. If that does not resolve the situation you will go through the FSA ID “verification” process. You’ll send in paper copies of identification, and the email address on your account will be reset to an email address you can access. This process takes 7-10 days from the point at which you send in your documentation.

[@queendiallo1548]

@@FederalStudentAid Thank You

[@queenkolitajaybless2]

IAM KARLEATHA JACKSON III NEED TO KNOW IF IAM A CANDIDATE FOR STUDENT GRANTS IF III HAVE HAD A SALLYMAE GRANTED. IN YEAR 20O8

[@carylthomas1026]

I am the parent of a US citizen but I am not a US citizen , how do i fill in the FSA ID form please?

[@FederalStudentAid]

The FSA ID requires a SSN. You will have to mail us a paper signature page with your signature. Just select "Other options to sign and submit" when you get to the end of the FAFSA form.

[@sandraharris1060]

I have received the code and it does not work

[@pithaywood]

Changed password one day and I got in and then the next day it was telling me it was incorrect

[@cheeto1353]

I’ve restarted my parents accounts and it still says it’s wrong. This is so frustrating, fix this

[@FederalStudentAid]

You can call us at 1-800-4FED-AID for assistance.

[@suz5771]

@@FederalStudentAid I haven't used this account since my first daughter went to college and the email account is no longer in existence. I can not log on and now my son is not going to be able to get parent plus loan - I have spent countless hours getting nowhere with 1800 4fed aid it is digusting

[@tinabarker2940]

I'm currently having the same problems with my child's application

[@tinabarker2940]

@@FederalStudentAid I am having the same thing with my son's application. We can not access his account using either option. I don't know what's going on but we need help recovering his application asap. We have been having this problem for months now. His move in date is August 4th and we're still not able to get his fasfa corrected.

[@ritabaker5484]

I would like help the children gain to get through school and confidence to be able to graduate.

[@ivanherrera4783]

When it asks to choose the 3 methods to unlock it. It asks for my birthday for all of them. im putting the correct birthday on it and it says that (

[@ivanherrera4783]

your account couldn't been found with your email, number and date of birth, how is that possible ?

[@ivanherrera4783]

I trying to unlock it for a while and I can't unlock it for some odd reason , you guys need to fix that

[@FederalStudentAid]

Hi Ivan, You can call us at 1-800-4FED-AID for help.

[@ashasun6620]

still not working

[@tishaandmegan]

JUST TELL US WHERE TO FIND THE NUMBER ONCE WE SIGN IN. I HAVE SPENT HOURS ON THIS AND CAN'T FIND MY NUMBER ANYWHERE!!!!

[@CarrieMichael-rz8sg]

I have spent days and hrs trying to create an account to get my fsaifs number gotthe code but can't get back to the page to put in code that is about to expire. Just want my FSAID number please

[@chrispettit5058]

The FSA ID site is a total dysfunctional disaster. I'm a parent seeking to verify income and tax info provided by my wife, only to be unable to login to and account that the site does not exist, but when attempting to create a new account it says my info is already in use. Repeated attempts to call the 1-800 number dont go anywhere. What a mess

[@elizabethmcguire233]

Ok I was told this video shows how to change username and password

[@NoorMoe-fl9yx]

Mind is saying that I have old email And I literally I changed my email my phone number I want to finish this fasfa Because I want to back to school and study any help that u can guys help me 😢

[@brendafoxell4885]

Countinue

[@maryclemmons5803]

I typed in the info to retrieve fafsa ID, it said it didn't recognize my phone number or email.😳

[@FederalStudentAid]

You can call us for help: 1-800-4FED-AID. Hours: studentaid.gov/help-center/contact

[@ReliousC.-et2dt]

You can not find nor regain ,what hasn't been saved. 😢

[@FederalStudentAid]

You can call us at 1-800-4FED-AID for help. Call center hours: studentaid.gov/help-center/contact

[@BabyWick351]

Monday February 6 2023 first time hearing about this

[@laurawallace5018]

Doesn't work without logging in stupid

[@PGM_EGG]

How does everything about this not work?!

[@brendafoxell4885]

Third buttonb

[@sjenkins6655]

waiting 30 minutes.......

[@priscilladevargas]

Does anyone know how I can get into my account I don't have access to either or my email or phone I'm running out of time to get my financial aid n I can't log in hellllllllp!!!! Pleeeessse

[@brendafoxell4885]

Forhot passeprd

[@lorenford5018]

My internet was working well the entire time i was on my computer prior to trying to make an account so i don't believe that was the issue when i tried to create my account and it literally took hours to load except it never did. i try to log in using a different window and it didn't work. i verified everything and even downloaded an authenticator app and none of it worked. you can't make such a sucky website when it's this important. this is really inconvenient and it's really frustrating. fix it!

[@FederalStudentAid]

Were you able to submit at a later time? If you still have technical issues, call us: studentaid.gov/help-center/contact

[@YoutubeHesabim1]

Huu

[@peggythornton1541]

Good morning to all.

[@user-yz6zp4yr4u]

Thank you. Hopefully you're currently having a wonderful day yourself

[@foundsheepcjd6528]

Jesus Christ is Lord!!

[@FederalStudentAid]

If you're seeing an error message, try these: - If doing a Renewal app, start over with a NEW FAFSA form. - Try submitting via the myStudentAid mobile app. - Click "Start Over" instead of "Continue." - If none of these work, call 1-800-4FED-AID.

[@BabyWick351]

Monday February 6 2023 first time hearing about this

[@FederalStudentAid]

You can call us at 1-800-4FED-AID for help. Call center hours: studentaid.gov/help-center/contact