Tutorial Update Quest Q30, Q30+, Q60 - Solving no target ID, PROG LOST problems

[@p1jok3lis]

Bought Q30 and it not connecting to app, bluethoot shows detector, but app not see him. And when trying to connect, detector doesnt show any connection sign.

[@Mlvncstrs]

1. The app only exist on android 2. It’s doesn’t find my quest q30 :(

[@nunopimentel1430]

Me too

[@NorPaD2]

THANK YOU, SIR... you saved my detector!! God Blessed You....

[@MrLukaszcu]

The app crashed while checking my detector version...now it's a non working brick. THANKS QUEST 👍

[@rafaelvillegas7425]

A mi me paso lo mismo. Lograste solucionar ?

[@levioftheland4370]

If you haven’t fixed it , look in the comments here and find the link the quest guy gives for the apk download. It worked for me. If it says “ invalid email” delete the space at the end of your email when using auto fill.

[@natGutt]

Hi I am trying to connect my new Q60 to the app. I am having the same problem as the others where it is not finding the detector in the app through bluetooth. I have tried the older version of the app posted below but I am not able to log in to that one. Just says login failed. Logging in is fine if I reinstall the latest.

[@QuestEurope]

Hi Nathan, sorry to hear that you have problems with the app. At the moment the developers are working on the app's bugs but I can't make a qualified comment on how long it will take. My advice would be to try the smartphone of someone else who is so nice to lend it to you. Another idea regarding the problem logging in into the old app: I think there was the problem that the Login failed when you let your password manager fill in the password automatically. If you did this, try to log in by typing in your password letter by letter (sound weird, but it helped for some people).

[@natGutt]

@@QuestEurope Hi I managed to connect using another phone and it showed current firmware 2022 and update M2022 but no update button appeared. Are these the same firmware version?

[@QuestEurope]

@@natGutt yes, that's the same version so you already have the latest software. 🙂

[@natGutt]

Hi is there a way I can report firmware issues? I have noticed that when trying to use 4 tones on field setting the lo and mid tones get swapped. So the higher tone is sounding for the lower numbers.

[@MrJkosta]

I`ve got a brand new Q30 with the 2020 version of the software and I still get those clear signals with no VID.

[@QuestEurope]

Hey John! The update didn't fully resolve this problem, at a certain depth the IDs are still missing, but it got better with the update. For very deep targets you have to rely on your ears instead of eyes I guess 😅 Good luck searching!

[@jamesvanheerden2547]

Good day I followed the steps in your video. When starting to update the Q30 display prog lost. What can I do to fixed it. When restarting the Q30 the prog lost keep on displaying and i can't clear it. Regard James

[@Tio-Quintas]

Is there a headset compatible with the BT module of the Q30?

[@o.schavemaker5615]

I tried all the steps you showed, but the update won't go further than 0% , detector says prog lost and screen on app goes back to the opening screen. Please help! I can't use my detector now. App version 1.0.0, phone android, quest q30

[@QuestEurope]

Hi! I am sorry about the issues you are having with the updating process. If you tried all the steps shown in the video and video description there may be something else you could try: 1. deinstall the Quest Go App 2. download the version 2.1.1(stable) from this website: www.questmetaldetectors.com/file-share/2901f0ea-532b-4a38-b617-f5ae98c4442b 3. install the file 4. try the usual steps This version tends to work better with many phones. If this doesn't work, a further idea would be to go into your Android settings to the app settings, choose the Quest Go App and click on permissions. Now give it all possible permissions and try again with the normal procedure. If all of this doesn't work please contact the dealer you bought it from so they can send it back to the service center where it will be properly updated.

[@Tesorolobo]

Nie działa update w aplikacji 2.2.2 nie wyszukuje urządzeń. Poprawcie błąd w końcu.

[@seba69fr17]

Questgo app no longer available for iOS on appstore. What should i do now??? Is there any other app with a different name???

[@romain0823]

Hello, did you find what you were looking for? I am in the same situation... Thank you

[@johan081257]

Hello ,i cant update mine Q60. Not with mine iphone 13 ,but the Quest Q60 connect well with mine macbook but there is not a button too update. The version of the Q60 is 2022 and there is a update like M2022 ,sometime i see no VDI on mine screen from the Q60. Please sent me a good information for too update mine Q60 . Thank you

[@QuestEurope]

Hi Johan! I'm sorry to hear that you have no success updating the Q60. But I have good news for you: your detector is already running on the latest software. 2022 is the same as M2022. The issue with the Object ID not showing when the signal is relatively weak got better with the update but still persists in some cases. When the target is really small or really deep in the ground or both, it is very difficult for any detector to identify an Object ID, at some point every detector start to "guess".

[@gerardhulleman1961]

i have a q35 and this will not connect tot the questtogo app. What is the problem? 😢

[@mandilorddetector]

Hola saludos desde Cancún... Tengo el q30+ y lo uso bajo el agua... Esta funcionando bien.. solo que aún no se puede actualizar.. estoy teniendo problemas

[@jimbr0wn]

Bluetooth can see the Q30 but the app will not connect, can you help.

[@QuestEurope]

Hey Jim, there are some connection issues with the app we are currently working on. At first, be sure that you have installed the latest version of the app and there are no other (bluetooth) devices nearby, that can interfere with the detector or smartphone. For a "quick fix", the best idea is to try different smartphones, as we see that different devices lead to different rates of success with the connection. Especially older Android phones (version 5.0 for example) tend to connect more reliable. Also it may help if you could tell me what is happening exactly. Does the big "Q" in the top middle of the detector light up when trying to connect? Is there any message the app shows you when trying? Thank you for providing more details :-)

[@georgemonkee4473]

Hello I just purchased a q30 Mr buttons was very kind to send me to a q30 my question can I add wireless headphones to the q30

[@QuestEurope]

Hi there! In contrast to the Q30+, the Q30 has no built-in wireless module, so you only can connect it via a little workaround: We offer something called the "Wirefree Mate". This is a small device connected by a short cable to your Q30 and can be attached to the shaft of your detector. This can be connected to the wireless headphones so you dont have to put your headphones off when putting your detector to the side while searching. Just ask the Quest dealer in your country about it, they will help you! Where are you from? :-)

[@rkarim5595]

Please recent q30 settings

[@rafaelvillegas7425]

Saludos. Mi Q60 dice "PROG LOST" y no actualiza. La barra "Updating" en el telefono se queda en color negro y no descarga el firmware :/

[@Gena.Crocodile]

Получилось у вас исправить проблему?

[@levioftheland4370]

If you haven’t fixed it , look in the comments here and find the link the quest guy gives for the apk download. It worked for me. If it says “ invalid email” delete the space at the end of your email when using auto fill.

[@suchygrzegorz3483]

is it possible to roll back to the original software? after updating to 2022 the detector is unstable and has a problem locating the target, keeps waking up, and can't figure out a pure id. i have q60 one year, and I am very dissatisfied with the way it works after the update, when it had the original software it worked much better.

[@QuestEurope]

Hi there! I am sorry to hear that the update made it worse for you. Unfortunately, there is no way to downgrade the software. As you only have your device one year, you still have warranty - I would suggest contacting the dealer you bought it from so it gets repaired/replaced

[@jefferybernard4800]

What is the difference between the q30 and the q30+

[@chevaliermael5041]

Mon q30 et mon téléphone unihertz Jelly2 sont bien connectés ensemble. Il apparaît qu une mis en jour existe. Mais je n' ai pas le "bouton" mettre à jour. Tout est chargé à 100%. Sur secteur ou non pas de changement. Je ne sais pas quoi faire. 🤔

[@QuestEurope]

Hello there! Sorry for the late response, does the app show "2020" as your detector's software version and the latest as "M2020" by any chance? Because these two numbers mean the exact same firmware, which means your detector would be up to date. I hope I could help!

[@melodoubt]

Great tutorial ! I have a question please . Do you know how I would replace the battery in the Q Series if it should fail ?

[@QuestEurope]

Hello! In this case, best is to contact the dealer you bought it from so he will send it for repair 🙂

[@YorkshireBoysDetecting1966]

Please I have the new updated version on the app on my q60 but it still has the problem it registers target but not on the display. Thank you

[@QuestEurope]

Hi Ian, thank you for your comment. The problem got significantly better with the update, but not completly gone. When the target has a certain distance to the coil (depending on the target material and size) it's difficult to make sure that the target ID is estimated right, you will also recognize with other detectors that often very deep targets will be put in the iron range, although it is not iron

[@hatemhweij]

حل مشكلتي القمر الصناعي كوست عدم التحديث30+

[@hatemhweij]

حل مشاكل وحلول التحديث 0 PROG LosT

[@Whatistheground]

Program lost so machine is dead

[@QuestEurope]

Hi, I am sorry to hear that! To get it to work again, you need to update the device again with the QuestGo App. Please try it how it is explained in the video. If it doesn't work or is not able to connect to the app, please read the additional tips in the video description. If this does not work, please send it back to the dealer you bought it from with an explanation of the problem and they will update the device for you or send it to the service center for you.

[@wildkirbi]

Hi Quest Recently got the Q30 In the app it says Current version 2020 Newest version m2020 still no update button appears How to solve Gr Alex

[@QuestEurope]

Hi Alex! 2020 and M2020 are the same version, so your detector's software is up to date! 🙂

[@blendin.studio2508]

After entering my email and a password I never get a verification code sent to me. The app keeps saying verification not sent. Same problem on iphone and android.

[@sanijs]

I have message program lost, and dont upgrade?

[@valentindusseaux]

Bonjour ! Je n'arrive pas à connecter mon Quest Q30+ à l'application questgo ! Comment je peux faire ? Merci d'avance

[@QuestEurope]

Hello Valentin! On some smartphones the app has problems finding the devices. Best bet is to try different smartphones. Also there is a "stable" version of the app that tends to work sometimes when the latest in the Play Store doesn't work (if you use Android), you can download it here (second file): www.questmetaldetectors.com/file-share/2901f0ea-532b-4a38-b617-f5ae98c4442b But if you bought your device in the last 1.5 years, chances are very good that it is already up to date so you don't have to go through the struggle of finding a smartphone that works.

[@QuestEurope]

before you install the stable version make sure to remove the old one from your device. 🙂

[@Ltk2386]

I own a Xiaomi redmi note 7 and through the quest go application I can't find the metal detector and then to connect .. so I tried with bluetooth (without using the application) and this one finds it for me (quest q30) but it asks me to enter a password. I've tried different combinations but can't connect. If I can't use the app, and I can't with my phone, how can I update my quest q30? I have followed all the instructions and done all the possible tests, the application is up to date. I have read that many people have this problem, how do I solve it? thank you

[@QuestEurope]

Hey there, thank you for the message! You have to connect it via the app, not in the Bluetooth settings of your device. Unfortunately, with some smartphones it doesn't seem to work. You can try by deinstalling and installing the app again, otherwise the best solution would be to try it with another smartphone (from a friend or family member for example). Older smartphones (e.g. Samsung Galaxy S5) tend to work better for some reason. We are investigating this issue and I will forward your information to the app development team - can you tell me which Android version is installed on your Xiaomi? I hope I could help!

[@Ltk2386]

@@QuestEurope The Android version is 10 QKQ1. I try three differents smartphones, and reinstalled the app two time. Nothing..

[@QuestEurope]

@@Ltk2386 We are sorry for the inconveniences! If you don't find a solution try contacting the dealer you bought your device from, I am sure they can help you with updating it. Thank you for sending me the information, hopefully this will help resolving the issue.

[@QuestEurope]

@@Ltk2386 A little follow up: my coworker in China said she had a customer with a Xiaomi Redmi Note 4 and the same problem, then he downloaded the App version from this link: www.questmetaldetectors.com/file-share/2901f0ea-532b-4a38-b617-f5ae98c4442b and it worked! So if you like you can try to deinstall the app, download and install the version from the link and try it this way. If you do please tell me if it worked. 🙂

[@Ltk2386]

@@QuestEurope nothing, he doesen't connect

[@garethjohnstone1920]

Hi, my quest q30+ target sound has just stopped working, I’ve checked volume it’s turned up, it’s not on wireless headphones. I want sound back, please help it’s so frustrating.

[@QuestEurope]

Hey Gareth! Even if you have no wireless headphones connected, you can still activate the wireless headphones mode and the detector will be silent. Try hitting the upper button on the right side of the control unit to deactivate it. If this doesn't help, your detector might be broken - in this case contact the dealer you bought it from to investigate and repair it if needed. I hope this helps!

[@garethjohnstone1920]

@@QuestEurope I brought from Joan Allen online. Ok thankyou I will try that hopefully it works thankyou

[@pepemomax]

Im having the same problem and the dealer wont help me “serious detecting” your customer service stopped messaging me too!!! I bought the unit back in April and I started having problems in June. What do I do? Contact the better business bureu?

[@QuestEurope]

@@pepemomax Hi, I'm sorry for the inconveniences! Can you send me an email to [e-mail]? Then I can give you instructions on how to get your detector repaired. :-)

[@iceviking3]

Detector says prog lost. Q701 version. Woth update phone connected it just says updating but does nothing

[@QuestEurope]

Hi George! I am sorry that the update didn't work for you as intended. To get rid of the PROG LOST, you'll have to update the detector again with the app. As there are some problems with the app's functionality in some cases, please try a few things: - try out another smartphone, sometimes other phones tend to work - try out another version of the app: 1. deinstall the app from your phone 2. download the app version 2.1.1 (stable) here: www.questmetaldetectors.com/file-share/2901f0ea-532b-4a38-b617-f5ae98c4442b 3. install the app and try the usual steps 4. give the app ALL the authorizations in your Android phone (you will find this somewhere here: settings>apps>QuestGo>authorizations) and try it again If all of it doesn't work you would have to send the control unit back to the dealer you bought it from and say that it stopped working after updating. I hope the update will work and that you can use your detector again!

[@iceviking3]

I tried to update my a30+ it said upating then detector said

[@DeteccionMetalicaSA]

well the q30 cant update whit this metod

[@Chris_PL]

App cant see my detector when i search the device.

[@mirandoalfrentesiempre1646]

Tengo el Quest Q60 y veo un problema en el modo campo, es muy inestable en general. Se puede corregir con una actualización? El secreto para un gran detector es su estabilidad en todos los segmentos, eso es lo que marca la diferencia entre una electrónica mediocre y una electrónica de calidad. Sigan trabajando las actualizaciones, buen trabajo actualmente, gracias.

[@QuestEurope]

Hey there, thank you for the message! The update does not affect the stability of the detectors. If you get many false signals, try lowering the sensitivity until there are no signals anymore. If it is still very loud, there may be some kind of damage - in that case, contact the dealer you got your device from to get it repaired.

[@rodrigoarreguez2749]

@@QuestEurope tendrían q ponerlo en español

[@estufasceramicas]

I am trying about 2 hours to conect my phone to the detector. Got the app, and search the detector in DEVICES-metal detector-bluetooth search, but he dont find him. The normal bluetooth of the phone see the Q30+/09AE but ask for a password to conect with . And I icon say that an app is necesary to conect the device. So neether the app or the direct phone canot conect to my metal detector/ What I do wrong?

[@QuestEurope]

Hi there! Some phones seem to have a problem with the app and can't find the device. If you are on Android, you can try to use this version 2.1.1 of the app: www.questmetaldetectors.com/file-share/2901f0ea-532b-4a38-b617-f5ae98c4442b Deinstall the app first, then install the file that you downloaded on this page. We are still working on the app to be able to connect to every device. If you bought your device after the 1.03.2021, chances are very high it already is running on the latest software version, in this case you don't have to further try to connect it.

[@estufasceramicas]

@@QuestEurope thanks... I will wait until the version is ok. I had another phone and worked, but now tryed on 2 different ones and dont see the detector. I bought it 2 years ago and worked with it but recently become very noissy, every touch of the cable, where is the contact with the coil. I reset it from factory but the problem still. I dont know if the coil is broke or the program may solve the problem.

[@internationaldetectorcenter]

@@estufasceramicas This seems to me like a hardware problem. I suggest you send it to the dealer you bought it from so they can check it. Maybe it is a little less than 2 years ago that you bought it, in that case the warranty should cover this. I hope you'll find a solution 🙏🏻

[@artbart3858]

when will the new update be?

[@QuestEurope]

Hey there! The update came out at the start of 2021. There are no further updates on the way at the moment to our knowledge. :-) Do you have any problems with your detector?

[@artbart3858]

@@QuestEurope everything is fine with the detector, but when we have something deeper, the detector squeaks but has no ID. overall the ID could be even more stable :) regards

[@QuestEurope]

@@artbart3858 Thank you for the feedback! We are aware that the ID problem still persists, you have to trust in your ears when the targets are too deep in the ground :)

[@artbart3858]

@@QuestEurope I had a Garrett 250 before, Garrett is a toy without comparison to quest q30 💪😁

[@grzes72727]

😁😁 TRZEBA UŻYWAĆ STARSZEGO URZĄDZENIA ( TELEFONU/TABLETU) ZE STARSZYM OPROGRAMOWANIEM. UDAŁO MI SIE NAPRAWIĆ PROBLEM DOPIERO NA TRZECIM TELEFONIE KTÓRY LEŻAŁ GDZIEŚ GŁĘBOKO W SZAFIE. AKTUALIZACJA PRZEBIEGŁA OD RAZU POMYŚLNIE 😁. TWÓRCY APLIKACJI POWINNI WZIĄĆ SIE DO ROBOTY I TO POPRAWIĆ

[@Gasper1007Reivaj]

Buen día, mi detector dice prog lost que debo hacer?

[@QuestEurope]

Hi there! I am sorry to hear that you have trouble updating your device, here are two ways to get the update to go through: 2 more possible solutions to PROG LOST: First, QuestGo stable version: 1. Deinstall the QuestGo app 2. Download the QuestGo APK version 2.1.1(stable).zip from this link: www.questmetaldetectors.com/file-share/2901f0ea-532b-4a38-b617-f5ae98c4442b 3. Unzip and install the file 4. Try the update again Second, giving all the permissions: 1. Go to Android settings, Apps and choose the QuestGo app 2. Go to "permissions" and give the app all possible permissions 3. Try the update again If both things don't work you have to send back the control unit to the dealer you bought the device from so they can reset the detector. I am sorry for the inconveniences!

[@andros01georgiou74]

I bought ur detector 5 days ago now it doesn't pinpoint WTF QUEST I THOUGHT U WERE RELIABLE COMPANY. Plus it wont let me create an email any help at least?

[@andros01georgiou74]

Brand new q35 is a shame...

[@QuestEurope]

Hi @@andros01georgiou74! I am sorry to hear that the pinpointing isn't working anymore. To make sure that the pinpointing works fine, you have to start pressing the pinpoint button while there is NO metal close to the coil. It only works by comparing the current signal strength to the signal strength when starting the pinpoint function. If you considered this and it still doesn't work, please contact the dealer you bought the device from so you will get a new, working unit.

[@andros01georgiou74]

@QuestEurope thank you.yes it doesn't work at all no signs of the "unit" indicator of the screen. Ohh so need to send it back to Germany? Can't send it to a representative shop near me?

[@QuestEurope]

@@andros01georgiou74 You can send it to the closest of our dealers. I can give you contact information if you tell me what country you are located in. Sorry that there is a problem with your unit!

[@andros01georgiou74]

@QuestEurope it's fine I was a bit disappointed but mistakes do happen!! It's not a big deal sir! All fine with the machine quite good for my first one! Deep, accurate and strong!!! .I live in cyprus 🇨🇾 if that helps you and I have the following papers for the insurance!

[@rkarim5595]

I am first time using metal detected q30

[@mattiadetector1989]

Salve non mi trova il dispositivo

[@rkarim5595]

Please reset Q 30 settings

[@grzes72727]

Wyświetla mi się : PROG LOST nie mogę nic zrobić

[@themerchant2579]

I don't know my q30+ Bluetooth password

[@QuestEurope]

Be sure to connect the device directly from the app and not from the bluetooth settings of your smartphone, this way you avoid having to type in a code.

[@randycombs112]

So mine is saying current is 2020. Then shows newest is m2020. I'm not seeing anything to start a update to the M2020. Just shows the treasure chest.

[@QuestEurope]

Hi there, 2020 is the same as M2020, so you have the latest version installed already!

[@randycombs112]

@@QuestEurope thanks. Thought it might be. The M confused me.

[@MetalDetectoristMick]

@@QuestEurope when I turn on the Q60 it displays a 20 for about 1 second. What does this mean? Is that the software version?

[@QuestEurope]

@@MetalDetectoristMick Exactly that! :-)

[@steelydan42]

I don't have a computer so I guess I'm out of luck...... How wonderful 🙄🙄🙄☹️☹️☹️☹️☹️

[@QuestEurope]

Hey Dan, you don't need a computer for the update, just an Android or iOS smartphone! :-)

[@robbrugman5815]

Prog lost Update questgo app Not working Quest q60 dead...prog lost blinking Pfffff this is no good

[@QuestEurope]

Hi Rob! I'm sorry to hear that it didn't work for you. Please try to use the stable version that you can download here: www.questmetaldetectors.com/file-share/2901f0ea-532b-4a38-b617-f5ae98c4442b Please think of removing the old QuestGo app first from your device. If it doesn't work, please try it with different smartphones. Or just contact your dealer so it gets sent to the service center for resolving

[@przemekkobiella6280]

Q35+ ????

[@QuestEurope]

Hi! The Q35 does not support the Quest Go App and it is not possible to update the device. The software of the Q35 basically is an updated version of the software used in the Q30/Q30+ and Q60 for years. Do you have any troubles with your device?

[@przemekkobiella6280]

No Me quest q35 is perfekt

[@steelydan42]

Putting mine Up for Sale Last time I'm going to buy a Quest machine 🤷🤷🤷

[@cartoonnezukoanime7161]

Q60 ได้โปรดอัพเกรดให้มันเสถียรมากกว่านี้ด้วยครับ

[@gijsbertzijpveld711]

How I connect the Q30 2022 with bleuthooth / app. If I search on bleuthooth self I see it. But in app it can t find the detector. Very strange if you ask me??

[@QuestEurope]

Hi Gijsbert, we are aware of some problems with the app and the developers are working on it to resolve the connectivity issues. If you bought your Q30 in 2022, the latest version is installed 99 %. If you want to be sure, you should try using another smartphone for connecting. I'm sorry for the inconvenience you are experiencing with this!

[@seamanbelgium]

Hi i have a problem on my display i see prog lost an my q30 wont do anything.

[@QuestEurope]

Hi! Please try to do the update as shown in the video to fix this. You can download the "stable" Android version 2.1.1 of the QuestGo app which has higher chances of success. Here you can download it: www.questmetaldetectors.com/file-share/2901f0ea-532b-4a38-b617-f5ae98c4442b Please remove the old app from your phone and then download and install the one from the link.

[@kamilosta5617]

Hi, I have a problem on my display I see prog lost n my q30 won't do anything

[@QuestEurope]

Hi, I am sorry to hear that! To get it to work again, you need to update the device again with the QuestGo App. Please try it how it is explained in the video. If it doesn't work or is not able to connect to the app, please read the additional tips in the video description. If this does not work, please send it back to the dealer you bought it from with an explanation of the problem and they will update the device for you or send it to the service center for you.

[@nunopimentel1430]

My app doesnt find my Quest 30

[@nunopimentel1430]

Anyone knows?

[@nunopimentel1430]

Anyone?