Two times warranty was denied

#snapontools #tooltruck #warranty

[@mattsmith817]

25 years as a diesel mechanic and I quit buying Snap On because of their false advertising in regards to their warranty. It’s BS, the tool guy always has an excuse for why he can’t fix it right a way. That or they claim they ordered the parts and forget you ever said anything. The only time they’re helpful is when your wallet is out. In my grandfathers day Snap On was always on top simply because of the lifetime warranty…. No one else did that. Now almost all tools can be bought with a lifetime warranty so why would any mechanic pay the exorbitant price that Snap On demands when they won’t stand behind their own products. You can buy better but you can’t pay more!

[@wIzKid16100]

Which is buy capri, Tekton, icon, and Astro they all just give me a new item and some let me keep the broken item too and are a lot cheaper

[@Mopar_Madness08]

You're BS. I brought In a ¼" drive ratchet to get my warranty, and he could not fix it. He did not have that ratchet on the truck, so he let me pick out any standard length ¼" drive ratchet for free. I got a 100th anniversary ¼" drive for free. That's a 75 dollar ratchet traded in for a 175 dollar ratchet. Maybe get a new guy.

[@OrignalRobRobert]

I’ll never buy and crapon

[@nordicpride9708]

@@OrignalRobRobert You’ll never learn how to compose a sentence either …

[@OrignalRobRobert]

@@nordicpride9708 I’m telling my mommy … nice fake account boy

[@angelhernandez1099]

Tekton doesn’t care if I bought it from somewhere else they will still warranty it

[@John-yf4ie]

I started out buying Snap on tools in 1975. During my time as Master Tech with ASE master, Emission Instructor, GM tech and Toyota Award I spent over $45,000 on Snap on Tools. In 2011 I was going to retire at age 67 and decided to buy a New 1/2 Drive Snap on Impact Wrench. I rarely used it as I only would use it to remove the lug nuts on my truck. I always lept it lubricated using Snap on lubricatant and kept in my Snap on Tool boxes. My boxes and roll cabinet are all original and like new. That day the gun stopped working. I called Snap on and was told they nor longer repair that model as it was discontinued! I located a Snap on Truck near our home and was also told the same. He asdvised me to locate a shop that repairs these impact wrenches. I paid $459 for this gun. The cost to repair around $200. The repair shop finally decided he had a person who was looking for this brand and I sold it for $150. Never again would I buy any tool from Snap on!!

[@duckwacker8720]

If they can't repair it they'll replace it.

[@John-yf4ie]

The Snap on main office said air tools are warranted for 1 year!!!@@duckwacker8720

[@mattfisher8568]

Sometimes customers need to be fired. I will go the extra mile for my customers until they take advantage of me and then it’s over…

[@stevejones9832]

I hate when they won't warranty a discontinued tool. They should swap it to the current model.

[@mattsmith817]

Exactly! It’s a lifetime warranty, not the customers fault you stopped making it. They sure are happy to take your money when you buy it though.

[@SegoMan]

They discontinued it because replacing all those units was to expensive..

[@John-yf4ie]

I had the same problem last year! My Snap on 1/2 drive Impact wrench I bought in 2012 and realey used it except for my own home use stopped working. Called Snap on and was told they no longer repair this model as it was discontinued. Found a Snap on Truck and was told the same. I located a machine shop that does repairs and was told the parts for this model are not available!! Sold it online for $150.00 and use this to buy a ASTRO 1/2" for $136.00 actually has more torque and has a great warranty. Never again will I puchase Snapon

[@randymarsh5088]

My Mac rep has done this on several occasions when tool was NLA

[@coltonholaway7902]

They do replace it with new model if yours is discontinued. Iv had stuff from my dad and grandpa warentied

[@buffystclair9042]

In over 40 years I only had 2 issues with warranty, 2 different snap-on dealers. #1 was the dealer charged me for the pin to put my 1/2 breaker bar back together when it broke , paid him the $9 dollars and told him he wasn’t allowed back in the shop. My employees had to go out on the road to deal with the guy. #2 was not actually me but a guy that I had hired , a new snap on guy ( at one time he sold , Mac and Allied as well) , he had a broken screwdriver bit . The dealer’s reasoning was because this employee had never ever bought anything from him from any of the tool 3 dealers he owned.

[@bobit8742]

what if the tool or tools was a gift? i mean buckets and buckets are just absurd 😂.

[@donaldales7739]

If your a good client that buys tools, the snap on dealer always warranty tools that you didn't buy new. My dealer I've had since 1985. Back in the days when they had the hot chick's on the calendar and not in the truck.....

[@joehead1294]

Ouch...😁

[@bobbarker3781]

Bullshit their warranty is crap when the cost is to high. Like on a 75th anniversary tool box. Ask me how I know

[@nordicpride9708]

If you are buying tools from a Snap On rep they will definitely warranty any broken stuff you might have within reason. I’m quite sure this girl will also do the same. She’s just trying to not get ripped off by cheap skates and thieving hillbillies.

[@DPhommasa]

Man i was under the impression thats when im done working. I could hand my tools down to my kids. And they could enjoy having a lifetime warranty.

[@nigelciesek7035]

Not gunna lie it sounds like a pay as you go kinda warranty, not life time warranty

[@classic89deerefever80]

think you missed the point ?

[@Klatubarada1979]

I was a tech for a few years and Snapon NEVER denied replacing a broken tool. No questions asked. It's a premium but the service was second to none in my experience. Snapon was also the only truck you could count on coming weekly.

[@mikethemechanic7395]

One time was on the Snap on truck. Had some random guy show up with broken Snap on tools. The guy had a huge box of tools. He was told no. He got pissed off and used the lifetime warranty bit. I told him to never show up on our property again while we are working.

[@user-qs1sc4oz8x]

I used to work for sears, people did the same thing. they bought tools at flea markets and yard sales.

[@andyb9994]

I am no longer a mechanic, and I still have all my tools, Snap on box, and lots of snap on tools, and still purchase snap on here and there when I need something..I usually just pick a truck I see at a shop and buy or do a warranty and no truck has ever given me a hard time....💯 great service every time...

[@jimjames6990]

Keep selling that over priced junk. All the suckers will keep buying them

[@upsidedowndog1256]

I agree totally. You did the right things there. I am a 30+ year aircraft mechanic who uses all brands of crazy tools. My daily use chrome is all SO. 1/4" rachets and sockets (only short, SO deeps are not as good as my early 80s Craftsmans) and combination wrenches. All in SAE sizes. I could go on and on but my dealers have always treated me well with warranties which I can say have been very few. I use SO wrenches and ratchets to stave off carpal tunnel and they have to now. I am 53.

[@duckwacker8720]

I don't know what anyone would admit buying broken tools.😂

[@davidtipton7234]

I've had snap on not warranty some sockets I bought. I drive a heavy tow truck and bought the driveshaft sockets for removing 18 wheeler driveshafts. So I'm pulling and reinstalling 5 or 6 driveshafts a day. I would wear them out to the point they broke. In about 2 months. The 2nd time he wouldn't warranty them. Said I was using the wrong size sockets. I have spent about 20 thousand on snapon tools over the years. After that I haven't bought another. Switch to matco and haven't had a problem since.

[@joehead1294]

Used to wear out sockets just buy some more except the replacements may cost as much as the set. Liked that flank drive back in the day. I guess the patent ran out awhile back.

[@anthonyacosta5336]

Im not sure what some of these guys are talking about I've never had a problem having my tools repaired or replaced..My Snap on Dealer will always say hey we don't sell that style any more Here's the Newest upgraded style e for Free...❤I will all ways buy the best...Snap on

[@Ashton556]

My snap on dealer I only met him a couple weeks ago. He said he has a customer just like that old man that buys broken tools and sells them and I was telling him about tools. I saw the flea market and they were probably stolen and he told me he was glad I didn’t buy him but his words if you find a snap on ratchet for five dollars buy it.

[@eprofessio]

She’s wearing a $10,000 tshirt. Snap-on is being pushed out by Amazon where you can buy every specialty tool for much less and no finance or interest charge. I have a snap-on shirt.

[@Nick_Barone]

In fairness to both dealers and legitimate customers getting screwed; perhaps snap-on should adjust their lifetime warranty. Maybe bring down the price a bit, remove the words “lifetime”, and ensure that dealers don’t eat any costs….

[@JakeNaughtFromStateFarm]

My old dealer had a similar story. There was a guy that would bring him ratchets (mostly), but never bought anything. Turned out he bought them at yard sales and such, warrantied them on the truck, then sold them online. He told the guy to get off his truck after that.

[@CorvetteTrev]

Don't forget, these people are making the rocking world go round

[@SealofPerfection]

I worked at a Ford dealership where some guy with an F-350 with 17k miles brought in a tire from it with 14...FOURTEEN nails in it and wanted it covered by warranty. And then threw a fit and had the cops called on him when I said no and management backed me up. People are nuts.

[@SegoMan]

Big O appreciates the new customer..

[@repro7780]

Tools i buy online, usually ratchets, I just order the rebuild kits myself. Its easy to do, and the parts are about $15, so no worries.

[@jacobstacy588]

I had a snap on driver once he wouldn’t warranty out a ratchet and his reason was how do I know you bought it from the last driver on this route it doesn’t matter I bought it new not from you I said what going to happen you’re gonna warranty this I mean it was a 100th anniversary 3/8 ratchet it wasn’t like it was from 1972 it only needed a new head kit I said you gonna warranty this or I’m gonna pay the $100 I owe and I better not see your truck at this shop again so yeah for awhile my mac dealer was warranty out my snap on stuff that guy got fired the guy that owns the truck has 7 snap on trucks and he came and apologized he wouldn’t warranty out no one stuff unless you bought from him but I don’t have any problems with snap on now I’ll buy stuff to keep them coming but that guy was pric

[@earlebaker2440]

Another reason why not to buy Snap on tools, i can’t even pass these down to my son someday. She just convince me to not buy Snap-On anymore. Tekton, ICON and Gear wench will be my next and only purchase.

[@GNaron]

Back in the day snap on had what they called E ratchets. They wanted something like $7 repair your ratchet or they would give a POS E ratchet. I think I still have one, that I lost in a paving machine and didn't get back tell that winter, when we tore down that paver for major repairs and updates. When there is 25 windrow of asphalt laid out in the fast lane of the freeway and 20 trucks waiting to dump and busted ass paver, you don't have luxury of looking for a lost tool in the dark. Now if I had drop my only can Copenhagen, that's a different story!!!

[@redmesa2975]

It’s all about the relationship. I always pay, every week. Limit my account balance to no more than $600. Then pay the balance off before buying more. Never had a problem with warranty. Even if the tool is discontinued, they replace it with the updated model. So folks, pay your bill !

[@sharkeyist]

Circa early 00's, I was in my early 20's, weighed hardly 12stone, in under a week i broke a snapon 1/2f 3/4m impact adapator with a 30" sealy breaker bar, despite it hardly being paid for, no warrenty. Ive been a mac or anything but snapon customer ever since. Granted im 🇬🇧 but customer service is customer service.

[@oscarcorral2249]

No one buys tools at the shop I work at. I understand why tool trucks don’t want to stop buy our shop. But how is my fault when I bought the tools from snap-on, Matco, or Mac and they are simply worn out and I can’t get anyone to warranty my items? The snap on dealer at my brother in-law shop didn’t want to warranty my tools. Because I gave them to my brother in law to exchange for me. Even though it’s my brother in law shop and he literally buys thousands of dollars worth of tools each year and just have a few broken sockets and worn out screw drivers.

[@SaerTurner-wn2qh]

never had a Snap on rep warranty anything electronic ever ... mean while other suppliers I use even Milwaukee have warrantied past there Expiration and Milwaukee and I can count 30 others that will replace the tool for 20% the original Price after warranty mean while I had to pay $300 to have my cordless ratchet repaired from snap on Explain this this is why I do not recommend Any thing electronic or electric other than there torque wrenches to any one.... there hard line yes electric no

[@SaerTurner-wn2qh]

I use the snap on 14.4 volt platform as its good but not worth the price it is at now but this time around when they stop working they are being replaced by Milwaukee...

[@WilliamGleeson-xh2dy]

Hi gorgeous❤

[@who_wantsit]

Thinking outside the box here, if said guy has a bucket of broken tools, and doesn't want to bother the dealer with the tools, could said customer mail them to Snap-On? Would Snappy warranty them with out a hiccup? I see it, that if a person wants to make money doing that, its a free market. Just wondering if Snappy would have a problem. Thanks

[@randi740]

Your tools are only as good as you treat them!

[@BellaRocko]

To me having to deal with those types of customers must be the toughest part of your job. I would have done the exact same thing, cut my losses and cut them out of my route.

[@rowerwet]

I had a snap-on guy who refused to warranty tools if the part number had a different letter after the number than what was on the broken one. Only had him two years anyway, but he's the only one I've met like that

[@ruxoneto6560]

I got the same B S.from snapon rep & told him i have the receipt from 1977 when i bought the set from Don Hoffart do you know him he got all nervous & said he is division rep ? They got replaced !!!

[@ruxoneto6560]

I knew snapon wss going to try the Bull shit , when I bought all my snapon tools long ago i didn't get told or shown a warranty card it was implied !! but about 20 years ago i got little hints from tool truck this BULL SHIT WAS COMING. Snapon is using a good looking fe male to deliver the bad news, well that isn't going to work !!😢

[@SegoMan]

Out of the 10 air drills I own the Snap On is the least reliable.

[@jasongoshorn6940]

That's not always true. New dealers get into their trucks and some, not all will pull the warranty right from the first transaction. Had it happen to me. I kindly explained to him that yeah, I do have some older tools with older date codes. But some I inherited from my grandfather and my father. After he realizes my top socket drawer has over 30k in just sockets, he changed his tone. Have a great relationship now.

[@jamesyarbrough4777]

so do warranty claims cost the tool truck owners anything to process?

[@user-qs1sc4oz8x]

Anyway someone can abuse the system, they will !

[@clayton9136]

Even Matco has a better warranty.

[@BD-ww7go]

Other than the old style ratchet wrenches, t20 and 25 bits, 15mm impact sockets I have no need for the warranty.

[@pjapely]

How’s corporate world?

[@TariqKhan-us9sw]

Hi friend how are you friend you beautiful job

[@russellpottenger8584]

Great story Val, I would turn the tables on him and ask him if he thinks hecould stay in business if he had the same expectations of the practices that he applied to you. The “ Golden rule of business”

[@NunYa953]

So lifetime isnt lifetime?

[@phillippearce9680]

👍

[@johnburgess6572]

Your actions were warranted !!!

[@doozowings4672]

So it’s the lifetime of the owner, NOT the tool.. So when my son inherits my tools they are basically end of life tools ..

[@Tattoodtoolow]

Joys of paying fully in cash. They always warranty my shit

[@stevebanner1119]

Been a tech. For 41 years and stopped buying snap on my first year as a tech due to them lying to make a sale , I have also threaten to sue our dealer due to him not wanting to Warr. Bad or broken tools , so I started buying cornwell which is much cheaper and I think thier better , we ended up kicking the dealer out of our company

[@kenbarnes8859]

I buy snap on tools all the time at flea markets and my dealer will warranty them no problems at all on them