Ubiquiti Edge Switch Failure! - Horrible customer service.

We talk about the failure of a POE EdgeSwitch 48port.
Thanks to "Music: Little Idea - Bensound.com"
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[@danroberts7975]

500W 48 port switch...2 APs and 5 phones the load was what..50 watts max? It still burned up? With that discolored spot, I'm curious what the underside of the board looks like.

[@leeromine7963]

Good luck fining a replacement psu. I have 3 48-500w and they all have bad psu... the company that makes the psu for ubiquiti is known to use very cheap components. It also explains the 31v on the 24v rail. More then likely why the pcb is black around one of the cpus. the issue with finding a replacement is the combination of 24 and 48 volt out of the same psu in a 1U format. yes you could buy a reducer but they wont handle the amperage if you put a big load on them and if they go out you run the risk of passing 48v through a 24v port. Most people (including myself) have modified the power delivery to accept a external power supply. i found a 1000w psu out of a ATM that works amazingly and it has both outputs separately

[@UnkyjoesPlayhouse]

Thanks for watching :)

[@balla2172]

Sorry for so many post but sometimes on clients like I service hospitals we have hospitals with 3048 port switches using most the ports do you know how many outlets we would need if we didn't have POI on the switch so in the S MB space the out that might be OK but once you get into bigger companies there is absolutely no way you can not have Poe switches there won't be enough outlets the cost will have to spend tens or hundreds of thousands of dollars putting more outlets in for every port

[@kkpdk]

At work, we got silly and bought a pair of ES-16XG's. Silly, because they crash every few months, and there is no reliable firmware. You will, however, not find this in their bug lists, even though they are well aware of it. This makes me doubly annoyed, because now I no longer trust their AP products to be reliable either, and that leaves me with more problems.

[@kieranwilliams3052]

There new units have replaceable hot swap power supplies. But I have 34 of these switches in constant use at 90% capacity with no issues for 6+ years. I have 26 of the unifi model also, no issues.

[@computeguru3526]

they say no one got fired for buying Cisco

[@UnkyjoesPlayhouse]

Thanks for watching :)

[@lordgarth1]

Nope but lots of people get big bonus for cost avoiding them.

[@Shane-Singleton]

In instances where POE was required I have always used separate POE injectors on each device. It's a little bit more clumsy as far as clean cable management attempts go but it has the added versatility of only effecting one device if there is an issue rather than all phones, AP's, etc. if there was a single POE switch. I've had to replace POE injectors before. But they are inexpensive. I have yet to need to replace any managed switches (non POE)

[@UnkyjoesPlayhouse]

Thanks for watching :)

[@lordgarth1]

Love my ubiquiti gear been using it for years as have many colleagues. They are cheap enough to just replace if they go bad after a few years. I rarely keep gear that long but I’m probably not a normal user.

[@UnkyjoesPlayhouse]

Thanks for watching :)

[@durakis]

Yeah, you do not buy ubiquiti for support.

[@marco114]

just had an EdgeSwitch 16 stop working too. Console shows the board "missing"... all I did was reboot it.

[@UnkyjoesPlayhouse]

Damn, thanks for watching and good luck with that switch.

[@ddfitech2625]

PoE switches do have benefits. I have found HP/Aruba very reliable apart from the HP3800 series. I find with switches, generally be prepared to have a few on the shelf as spares. HP are generally within a few days for replacing (unless you have care pack) although with some of the newer switches it is only lifetime warranty for the original purchaser.

[@UnkyjoesPlayhouse]

Thanks for watching :)

[@MegaMarvoo]

Did you try to unplug the internal psu from the board and hook up 2 psu's one 24V and a 48V on the board. That should work if the board isn't blown with the 31V...

[@kevinimpson3449]

Send it to me. I'll fix it for you. Schematic not needed. Will be better than new.

[@kevinimpson3449]

You opened it, Ubiquity will never touch it

[@ITVOIP]

Just curious....was this on a UPS? I've seen all kinds of flakey things happen with various brands of switches not on clean power. Have several Edge switches out there in my testing phase now - so far so good. If i don't have to reboot that switch for a year it's good enough!

[@UnkyjoesPlayhouse]

Yes, on a UPS it's entire life.

[@kevinimpson3449]

Also, switch to poe unit to equipment, no more than 16 ports per switch or use Mikrotik, never had a problem with Mikrotik.

[@tunintunin3417]

Those Latvian/Russians are good.

[@tunintunin3417]

Hi, I have the same issue with my Edgeswitch 24 port 500w poe. 😡 I paid full price thinking I am buying a quality product.

[@UnkyjoesPlayhouse]

I feel your pain, never again.

[@VioletDragonsProjects]

i dont like the idea of having a switch that has POE built into the main switch id rather have POE injectors or a separate switch. 24v is a little high as you mention. that SOC is most likely burnt out. i rather have my HP Procurve switch it has lifetime warrentee.

[@UnkyjoesPlayhouse]

Thanks for watching :)

[@VioletDragonsProjects]

@@UnkyjoesPlayhouse whats the outcome? did you get the switch sorted after?

[@bendyinkmachinefan2659]

Now i am worried about the Edge Router Pro 8 i purchased

[@UnkyjoesPlayhouse]

Thanks for watching :) I would not be worried, from what I read it was their 250-500 watt POE switches that had the issue. My gear is all Ubiquiti and running great :)

[@bulcub]

cisco poe all the way! using 2 48 port 3750g's and no issues.

[@Tracy0263]

My Edge Switch 48 500W went out...Need help getting it fixed ASAP. POE AP's throughout the office and Ubiquiti support is crap...Can anyone point me in the right direction.

[@UnkyjoesPlayhouse]

Good luck, mine is still sitting here, I would suggest finding a good electronics tech that would be willing to look at it for you, I bet it is the power supply, I honestly have not looked for someone who could repair it.

[@plasmar1]

hp poe switches are pretty cheap, bought 2 24port 10/100 wiith 4x gbe links for $80CDN off ebay, seems well built; the gigabit 48 ports are like 80-100CDN~; on the topic of ubiquiti product quality, I bought 2x used loco m2's to try seeing if it would do the job of wirelessly bridging between my house and my garage(380ft), they're suppose to be indoor outdoor use but looking at them apart I really wouldn't trust them outdoor any more so than a consumer grade routers, internals didn't appear to be coated or anything; I made housing out of plastic pipe(thin wall ?pvc? drain pipe; silica pellets for extra dryness) and end caps.... I wouldn't have much faith in any other equipment they make, get the drift they're more prosumer than pro grade....the stuff works, and got loco ac's shortly after but it's just a step past consumer far as I'm concerned; netgear managed switches seemed l nice, my dlink that I bought needing to be recapped has been great since doing a bit of modding to make it run more quiet(bigger fan on the top, and a heatsink, not exactly optimal for rack mounting:P but is physically the same size as stock)

[@UnkyjoesPlayhouse]

Thanks for watching :)

[@antoniomanuelfidalgo7565]

I agree with you. I also prefer netgear switches.

[@sven957]

Noob question: whs are most professionals hating on netgear switches? I heard they have low quality boards/chips which could lead to worse performance. Is that actually true? Do you notice a performance difference when it comes to normal switching between a cheap netgear switch and e.g. a expensive cisco switcH?

[@UnkyjoesPlayhouse]

I have had Netgear switches fail due to bad caps "I have been able to repair" but other than that no issues. Thanks for watching :)

[@lordgarth1]

strikessshd You have to differentiate between SOHO/consumer vs enterprise.

[@dpscribe]

Which POE switch would you use for camera and/or VOIP Phones?

[@UnkyjoesPlayhouse]

I am currently using a Ubiquiti Tough Switch "NA anymore" donated by Sascha, this is for my camera's, I use a Unifi 60watt for phones and 1 camera internally. Thanks for watching :)

[@tunintunin3417]

UI is becoming Cisco/Apple type of a company with their little boxes and nice enclosures, such a shame.

[@hanslievaart]

You talk about a FS switch this is only fast Ethernet GS are 1gb switches

[@UnkyjoesPlayhouse]

Yep, mistake on my part, thanks for watching :)

[@kevinlind7298]

Ubiquity is know for terrible support the only ubiquity product that should be bought is their access points. For switches it should be Cisco or hp which come with lifetime warranties

[@leeromine7963]

Cisco has changed there lifetime warranty to lifetime to EOL... basically lifetime means 5 to 10 years

[@kevinlind7298]

@@leeromine7963 more like 15 or if you buy their Meraki lineup as long as it's licanced it's under warranty and eol is more like 10 to 15 years. This is still really good warranty and if you ever need to call they are super helpful

[@kevinlind7298]

Hp earreties their switches for 200 years

[@justinhowarth960]

Please stop touching that internal power supply?

[@UnkyjoesPlayhouse]

as I said in the video, it is covered with a plastic shield...Thanks for watching..

[@kristopherleslie8343]

Sounds more of a problem of you choosing the wrong switch for the job and doubting yourself.

[@balla2172]

So let me get this straight. You bought the switch knowing there was a year warranty on it you neglected to buy the extended warranty that they offered and now you're saying you seriously question them because they're not taking care of you after you set all that basically admitting you're at fault but you might not purchase so because they didn't take care of your screw up from the get go. I'm not saying it's your fault that it failed however I am saying you cannot expect any company to honor a warranty that is over a year past when it expired.

[@balla2172]

Kind of sounds like every Mac book laptop or every Apple laptop ever released there is not one Apple laptop that has not had AA recallable defect in it and they do not stand by their devices either unlike this 7 $800 switch they cost upwards of 23 $4000 depending on the load out

[@myronbushell3324]

UniFi dose same

[@TheInternetdirect]

Send it to Louis Rossmann from NY he should help, UBNT is an Apple relative ;)

[@UnkyjoesPlayhouse]

Thanks for watching :)

[@AmauryJacquot]

no, you can't get a shock from 48V...

[@UnkyjoesPlayhouse]

Thanks for watching :)