UCCX Courtesy Callback Live Dashboard, FREE!

[@jasona5013]

Thank your for posting this! I am actively modifying it for my environment now.

[@simpleciscovoicetutorials79]

Awesome! Let me know if you have any trouble. Also, I am working on version 2.0 and will post it when finished.

[@jasona5013]

@@simpleciscovoicetutorials79 Thank you. So far, so good. The biggest adjustment was accounting for the difference in the dial plan i.e. internal, local call, etc

[@RayMaslanka]

Thank you for sharing!

[@simpleciscovoicetutorials79]

Thanks Ray! 2.0 is in the works :)

[@LasCosasdeRobles]

👏👏👏 thank you so much!

[@amoduck77]

Hi..very informative video. I would like to know, if it is possible to store the name of calling party and send the name along with the number to the callback script?

[@simpleciscovoicetutorials79]

There probably is a way. How would you have the name of the calling party? A customer database matched by phone number?

[@amoduck77]

@@simpleciscovoicetutorials79 yes, correct. From the customer database which is already stored in the backend.

[@simpleciscovoicetutorials79]

@@amoduck77 That should be possible. So is the name available as a variable within the script? If so, it could be added as part of the query string in the original API call to add the request to the DB.

[@gnrslash4life]

You can do this via the Session objects. Theres a good video on YT on how to to do this between scripts.

[@simpleciscovoicetutorials79]

@@gnrslash4life do you have a link to that video? I would like to see it as well.

[@Beeeeeeefy]

Thanks for this! have you found a way to embed it within Finesse?

[@simpleciscovoicetutorials79]

I have not, but I'm sure it could be done with an in a custom gadget, but finesse is a paaaaain.

[@simpleciscovoicetutorials79]

kzbin.info/www/bejne/p17Yh5eQopmth9E new video showing how to do that!