United Airlines EMBARRASSING Polaris Business Class | Seoul to San Francisco

[@JangsuAviation]

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[@garynewcombe910]

The golden rule for international flights - avoid any American airline.

[@chromebomb]

delta can be good!

[@kianakan96826]

Very very true!

[@alanvonau278]

*I cannot agree with you more. I stopped patronizing ALL American carriers for long-haul internarional flights a long time ago.* 🇺🇸🗽

[@yeowchongong5608]

Hahaha 🤪

[@asiankitchen5294]

Whenever given a choice I tend to choose an Asian airline not only for their cabin flight service but also for their Asian meals. I'm one of those Asians whose stomach is not full if I have not eaten an Asian meal 🙂.

[@alexoh9671]

Choco pie in business class. That is a low blow

[@bsd107]

United actually has pretty nice seats in Polaris, but the food service is an absolute joke - especially if you are comparing to good Asian airlines (Asians, SIA, etc.). I am sure United is using COVID as an excuse for the joke of a food service, but the reality is that, after actually making a good effort when Polaris launched, they started cutting back long before COVID. I.e. the chocolates given out with the boarding drink and just before landing went away after about a year, and also the wine-tasting service also quietly disappeared around the same time. I fear that COVID will be used as the excuse for crappy food service for the next decade. Just as 9/11 was used by US airlines for about ten years to excuse themselves from really having ANY decent focus on service (i.e. “we are here for your safety, and that’s it”)

[@kurtgubitz]

I wish I had read your comment before wasting time writing mine. 100% agree!!!!!!!!! 9/11 and Covid are the lazy, senior senior US flight attendants best excuse for crop dusting into retirement.

[@sonarun]

United has been using Covid as an excuse ever since the start of the pandemic. The food choices have been even more miserable than usual. You don’t usually get any pre-flight drinks, and they don’t honor meal requests. They stopped all international meal requests in first class all together and all that’s usually left is chips and wine. Pathetic.

[@davidespinosa3122]

I would guess as most air travel influencers say, catering from US flights, be economy or business is kind of shitty at any price point

[@adihaddad]

I literally had more food in a much much better quality on a 3h flight with Austrian compared to what I got on the Polaris in a 15h flight. Shocking.

[@coleevans8994]

That’s my thinking exactly! The seats in Polaris are great, top of the line in terms of American long haul carriers, but the service itself is lacking.

[@professorr.5427]

Choco Pie in business class!? That is beyond words! 🤦‍♂️ Maybe as a snack, but as part of the meal is disgraceful. Looks like the US carriers are racing to the bottom.

[@jaiho9442]

They are not racing to the bottom, they are already to the bottom. lol

[@lamster0928]

US has been in the bottom for a very long time… we never left it since the PAN AM days

[@JuanNgtse]

It's sad for Americans carriers to be this bad.

[@superlogistics1]

Those 2 meals are ok for economy I guess, not even a premium economy standard meal. Disgusting

[@garychu6938]

you will feel better if you are treated the same in economy class. ha ha

[@RockyRoller384]

Very disappointing. The service seems so rushed and apathetic. I will always choose to fly ANA whenever I have the opportunity purely for their superior service!

[@JangsuAviation]

Thank you for watching. After this flight, I regretted not choosing ANA The ROOM..

[@lactran7475]

@@JangsuAviation I would pick The Room without hesitation. Anyway, this choice may be good as it gave you content for the video. Thanks for sharing.

[@dorisfaulkner7344]

I agree 100%. Everything that is done in a rush is bound to deliver crappy service. Its not worth it to spend so much money on an airline that doesn't deliver.

[@kennethkwok5735]

@@JangsuAviation that dessert was a joke!!!! Ridiculous!!!!

[@professorr.5427]

But ANA has those rock hard seats. I don't like paying ANA's high fares to be tortured for hours.

[@rmwgroup3465]

NOTHING....literally NOTHING beats Asian Airlines for service & food. UNITED? Not worth the bother OR expense.

[@JangsuAviation]

Thank you for watching. Recently, I watched some positive reviews about their POLARIS business class on KZbin, so I wanted to try it for my first experience with it. But, unfortunately, the service and food was not good.. I regretted my choice after this flight. :(

[@se7enzee444]

@@JangsuAviation The Polaris Lounges are quite good.

[@kiraasuka9943]

@@se7enzee444 True but you have to departure from the US after 11 so you can enjoy the a la carte lunch/dinner. Flew many times in Polaris I will say the service is OK. Though I never pay for ua biz since there are so many better options.

[@nataliejones2681]

I’m a United Airlines flight attendant…… IM SO SORRY!! I really wish that our company focused a little bit more on service especially on the international flights. I’ve read a lot of comments on this video and I have to agree that nothing stands up to a lot of Asian airlines and the quality of service that they provide. Hopefully someday soon United will put the resources into the service the way that we are all asking for it.🙏🏼🙏🏼❤️

[@Vegas0Drew]

What a great comment, Natalie - I hope you don't get punished by United for your candor and honesty! Yes, having flown Cathay Pacific and EVA Air and JAL in business or first it is very disappointing to read about UA's international "service" standards. Hoping for the best for YOU, Natalie -- good luck!

[@ShadowFXN]

I wholeheartedly agree. I used to fly United Airlines from Tokyo to Washington in economy. Before the plane took off, the pilot declared over the loudspeaker that the luggage compartment doors must be closed. Many doors are open, but no flight attendants are visible. After all passengers on aisle seats stood up and closed the compartment doors. During the flight i need water to take medication, but I don't want to wake up the guy who was sleeping next to me. I then requested assistance by ringing the bell. I rang again after five minutes with no response, then again... nothing happened. I turned around and looked in the rear gallery to see if there were any helpers. I saw that when I rang the bell, it was shut off by a flight attendant. She gazed at me, waiting for another ring to turn out the light. What kind of game was she playing? I was surprised to see that most fly attendants are in the 50’s or older. I guess they are chosen because of seniority instead of performance. As I wrote to UA’s customer service about the incident I reminded them what happened to American automobile industry back in the 80’s. You might have noticed that the majority of automobiles on city streets are built in the United States; how many can you find nowadays? If UA does not make significant adjustments, the same thing will happen.

[@annaviviandelapena1335]

Recently flown UA from Narita to Newark, business class, on a codeshare flight with ANA, and it was the worst flight ever for me! I usually don’t care much about plane food, so it didn’t really matter much to me. But the crew was really rude, don’t understand much what service is all about. Never again,United!!!

[@pinetreeman214]

Korean, Japanese or Singapore Airlines provide the best service. Please note that North America and Oceania are frequently used.

[@MikeMaye]

Whenever I travel International I try to avoid US carriers. its just something about the level of service I find much better on MOST European/Asian airlines.. Thanks for sharing with us

[@Boeingdude2]

Sadly the European carriers are not that good anymore. LH is currently worse than AA - hard to imagine but true :(

[@MikeMaye]

@@Boeingdude2 sheesh LH is one of my fav too I haven't flown then in 3 yrs.. I will say I recently flew Delta to Rome by default due to rescheduling and I was impressed it wasn't bad at all

[@noounanongcheewatrakoolpon2445]

Agree, avoid US carriers.. By the way it not that cheap either.

[@davidespinosa3122]

That's a general rule. Only done a few times business class, service tends to be bad. My brother for work they do pay all trips business class, he says in general service in US carriers is not really great and food can be very bad

[@pushslice]

@@Boeingdude2 The ‘food’ that LH tries to pass off is not worthy for prisoners

[@ILGlocker]

As someone who is in Chicago, United is the big player. I really never chose them when I was traveling for work 15 years ago. Now being interested in international travel and watching a ton of youtube videos, I see that U.S. carriers are far inferior to most foreign. That is a shame.

[@michellethong8476]

Sad but unfortunately not unexpected. United really loves to cheap out wherever possible. I hate that almost all good international flights from my location are United flights - and I'm getting more and more ok with traveling 2 hours to another airport to have access to ANA, EVA, Cathay, etc for 12-16 hour flights.

[@Serena416]

At least they don't kick their passengers' ass out anymore.. I give them that as huge improvements..

[@David-hk3ly]

Bad food is a given in the US, where heavy sauces and gobs of cheese pass for "good food". Read about the horrendous food that Sergei Witte wrote about when he negotiated the end of the Russo Japanese War at Portsmouth NH. The food was courtesy of Teddy Roosevelt. There is a long tradition of serving bad food in the US.

[@joshkabit534]

Thank you for the video! This is not a surprise as most American Carriers always have a poor service and mediocre food. I will not choose United for my next international flight.

[@transa0710]

Never choose US airlines From/To Asia. Learned my lesson from Delta.

[@Bobrogers99]

On many US airlines, "class" has less meaning than on some of the better foreign airlines. If I had shelled out the money for business class I would have been very disappointed in this flight.

[@kevinhsu8184]

hospitality is always better in Asia be it hotel or airplane travel. In Asia, service members are better trained. In US, the only place that shine in hospitality sector is restaurants. That's because your waiter/ waitress depends on tips so they go out of their ways to be nice. If American based airline flight attendants' pay is 50% base on tips, then their service will level up. When flying internationally to or from US, always pick Asian airlines when possible. Jet Blue flight attendants in US consistently have great attitude. With other US airlines, it's a hit or miss.

[@drbgrady]

This is sad. United acquired all of its Pacific routes from Pan Am before they went bankrupt. Pan Am used to be the standard of excellence. What a shame.

[@americanbobtail1]

That was over 30 years ago....

[@johniii8147]

Not even we’re talking about that was over 30 years ago and Pan Am is having its own issues

[@bsd107]

Singapore Airlines still set the standard, even way back then

[@TraverseFlightReview]

Wow I was thinking about trying out Polaris on my next trip to Korea... guess I will be looking for a different alternative after seeing this review..

[@cbillyman]

OMG, business class seat with an economy class service... Not a tinge of service distinction between the different classes...

[@LadyJay114]

Pretty much. United has been going down that route for years now. The first Economy Plus seat I sat in was great and I was glad I didn't need Business/First. The last Economy Plus seat I saw in was basically a coach seat. Even this new "Polaris" service, its a merging for Business/First simply for cost cutting.

[@barneybaxter8344]

Someone should send this to Scott Kirby...

[@devonsanchez8292]

Ugggh what a disappointment. Sorry you wasted your resources on that not so good experience. I agree with other travelers, if you're flying intl, it's best to fly on a non-American carrier. The attention to any detail does not exist. It's very sad. These US airlines have not learned a single thing from foreign carriers to up their A game. They're still stuck at an F rating IMO. Here's the sad part, the amenity kits between "Polaris Business" and their "Premium Economy" has the exact same contents, the only difference is the cheap pouches they use. To shell out $6K USD for a Polaris seat is ridiculous when the amenities they offer is inferior. To not be given any special service for choosing United Polaris, to not be addressed by your surname, no sense of customer service even when handing out bottled water is so shameful. United used to have a sundae bar, now it's just a piece of choco pie, gees, United can't even provide a slice of cheesecake? No quick bites, such as a ramen bowl in between meal service? Just not worth paying the cost on this inferior business product.

[@MK-ne6cl]

I booked my elderly parents ICN-SFO on Polaris so they can travel comfortably. My father had a little bit of difficulty understanding the flight attendant so, the flight attendant got annoyed, snapped and put my father down. So what was suppose to be a treat turned into a nightmare and my parents traveled the whole way wo even being able to utilize the media. United Polaris never again.

[@gwen8468]

Huge difference between this trip and your last!! Looked very disappointing…I would not have been happy traveling business this way. The food looked 🙈like a meal in economy. Sorry to see your trip was so lacklustre 😔

[@vvvo0303]

여태까지 영상 중에 장수님이 부정적으로 평가한 내용은 이번이 최초..? 인거 같네요.. 엥간하면 좋은게 좋은거다, 최대한 다 긍정적이고 좋게좋게 말씀해오셨는데.. 역시 유나이티드 항공..

[@ravicheema3779]

As a flight attendant myself the way the crew spoke to you is a little unprofessional, no thank you or enjoy your meal. Not to mention the way one lady just came in your face asking what drink you'd like.

[@jc9109]

Very condescending!

[@Sydorrah]

As a FA also I saw that the customer service was not a priority at all...its pretty sad especially if the pax is seated in business and First

[@robertw477]

I was on Newark to Cape Town last week round trip Polaris. There definitely was a lack of effort. No menus? Yep on the return flight. Its not a huge deal but the food was definitely disappointing for a 15 hour flight. I could only guess what they get on coach. I have flown Asian carriers, European carriers etc all over the world. United made such a huge deal about Polaris and in the end the Polaris lounge was one of the best perks.

[@kanealoha]

I agree - have watched their quality of service decline over the years. I still fly United because they have a nonstop from Newark to Honolulu (10 1/2 hour flight westbound)). However, when I recently flew JetBlue mint to LA, the food and service was excellent. The other great frustration is that the long flight to Honolulu, being domestic, does not get near the quality of service that a shorter trans-atlantic flight would receive. Additionally, Polaris service is not available on the flight, so standard business class must suffice. Argh!

[@andrewtorres4032]

Thank you for your insight of the United Polaris Business class. I've flow United at least 20 times for work. Honestly I don't recall any positive memories of those flights. When I fly to my favorite vacation destination the Beautiful Philippines I fly all non North America airlines. I always look forward to your videos 😊

[@davidgunderman6348]

This was before United started flying direct from SFO. Yes they are the only US airlines to fly direct to Manila. There were no US airlines that flew to Manila.

[@thomascooke2518]

I must agree that the food quality and service in Polaris Business is not up to the standard of otter international carriers. No survey on board and no survey after flying. Do they actually care?

[@pengtaixu1843]

Flew Polaris from SIN to SFO last month and I think they've improved significantly! Food menus is now provided and they actually had very good Singaporean cuisine as tapas that you can order anytime during the flight. Crew are usually more senior compared to Asian carriers but personable.

[@noounanongcheewatrakoolpon2445]

Regret, It’s not worth it for business class at all. United airline, it’s terrible from check in until land. This airline can never complete with another asian airlines, service food are terrible . My first time and last !. I can not imagine how is economy class. Sad!!!

[@jkbc]

United and AA aren't famous for services, Thanks for the review. I was on the fence to take United Polaris frm SFO to DPS, this convinced me it is not a good choice for the Long hours flight

[@wagasoolore]

if you CHOSE ANA or ASIANA would be different world :-)) omg that snack on the tray for BC passenger ??? Champagne with no name or even menu ??? ITS NO NO

[@sadisex1]

beside anything... choco pie for dessert is most~~~~~~~~~ embarrassing. hahaha

[@pilotdaryl]

When she just stood at your seat… omg 😳

[@azeoprop]

Food looks more like from premium economy or economy class.

[@khorkaushan3895]

Definitely not my preference. Sorry to say that. Worst experience with POLARIS business class.

[@yamoujinbumgorae]

🐶나이티드라는 별명이 괜히 있는게 아닌... 그나저나 닥터페이징 실제로 처음 들어요!

[@mikeecottle]

It perplexes me how United can maintain this poor level of quality in the face of competition. I've been on Emirates and American in First/Business Class in the last six months and they are providing full service. United wants to keep using the excuse of the pandemic but it's wearing thin. The single tray service, the lack of menus, the rushed service is not a health issue - it's a cost savings issue. Also, my theory is that the flight attendant union is behind this. The senior (and I'm talking often senior citizen) flight attendants aren't concerned about service. They want to flop down the food, go about chit chatting in the galley and then get to their international destination so they can go shopping.

[@chosenone5536]

Because all 3 main airlines suck. There is no reason for any of them to make it better.

[@kurtgubitz]

Yes, yes, true, yep and absolutely.

[@stephaniesemmler4190]

You must be talking about Qantas Airlines.

[@bsd107]

You are exactly correct on all counts. I think all American carriers have the same issue, and they only compare themselves with each other, so it is a race to the bottom. Same thing happened after Sept 11, 2001. All US carriers pretended that ONLY safety mattered, and they used this as an excuse for a decade.

[@USIscreaminEagles]

The CEO is woke. More worried about pandering to woke causes ie: All tranny staffed flight , “carbon neutral” by 2025, all electric fleet , non stop sustainability and “climate change” propaganda.

[@귤빵-s9w]

그와중에 비행기 내에서 의사 찾는 방송 영화에서나 봤지 이렇게 보는건 신기하네요ㅋㅋㅋㅋㅋㅋㅋ

[@richardgarno6591]

I’ve flown United and ANA business class to and from Tokyo. No contest. ANA is far better. And what a difference in flights attendants. ANA is much farther ahead in that regard.

[@eop9969]

That's why I don't fly United for international flights. Best bang for your buck is to pick some other international airline.

[@kurtgubitz]

“ Ladies and Gentlemen, er, sorry, zhe and zhims, welcome aboard. Today, your all American flight crew of 10 San Francisco based, based flight attendants have a combined experience of 662 years. If you need anything during your flight, please fill out a comment card as we will collect them when you deplane.”

[@tonycasillano7088]

Spot on….hilarious!!!!!!

[@GamePlaysPixels]

Thx for the VDO. I’m never gonna spend money for all American airlines. Service’s themselves are far behind Asian airlines, products included.

[@Kwameking1]

Excellent Video.Thank you Sir.

[@colinrenfrew48]

For United premier service, this is a disgrace. I’ve flown United in the past, but no more. Great video!

[@hynjin95]

인천 저녁출발과 구름 가득한 샌프란시스코라니... 보통 라인별로 전담 승무원분들이 계시지 않나요... 초등학교 선생님들이 담임반 아이들 급식주시듯이 ㅋㅋㅋㅋㅋ 주시네욬ㅋㅋㅋㅋㅋㅋ 당황스럽지만 오늘도 유익한 영상 감사합니다 믿거유

[@keaka560]

I am limited to flying United for domestic and International. Polaris is nothing to write home about especially the meals. You should have selected one of the other 2. Meals on foreign carriers are better. Those freebies travel kit are cheap and made in China. Yes they come around and drop the water bottle whether your like it or not

[@clint-z5y]

유나이티드 승무원 응대도 문제가 있더라구요 10월에 왕복 비즈니스 탔는데 내던내고는 타기 싫은 항공사에여

[@morgan97475]

Not surprising at all for a US air carrier.

[@kikyochan66]

Thank you for this review video, can’t believe how terrible United service is! Will definitely avoid United next time I travel!

[@bryancole842]

I always fly with Asian carriers to/ from Asia now. US services in the past always disappoints me. Asia is very service oriented and aim to please. So as an American I never choose UA or Delta, etc.

[@willa5991]

Thank you for the information. I’ll take Korean Air Have you traveled business on American?

[@davidlp6510]

I agree, Polaris is NOT the product that I expected either. I flew with them from Chicago to London and From Tokyo to LA in business and the crew and service on board were always way "simpler" than the competition. BTW that desert that you had in the ICN to SFO (Choco) was the same in Economy. So not worth what they charge for the plane ticket.

[@kurtgubitz]

I’ll bet the crew ate his biz class dessert and substituted with a coach dessert.

[@professorr.5427]

You are kind to use the word "simpler".

[@toddsholtis4470]

I wish Pan Am was still around! haha, excellent VLOG Jangsu Aviation! I am a 1K with United, and I want to tell you that since the merger with Continental in 2010, it has gotten worse! Continental was an excellent airline. Those BBQ ribs looked like an appetizer! and your dessert, terrible and disgraceful to serve you a 25 cent candy.

[@sabbys7750]

When i saw the title... My automatic answer is nope. Not worth it. And now to watch the video. Lol

[@Sipods]

Having lived in Korea for 18 years now (originally UK) I think I've been spoiled with Korean and other Asian carriers whose service and product far outshines US airlines in every way and some major European airlines. Flying to USVI from BKK taking United and AA via SFO and Miami, was the worst flying experience of my life. Long story but never forget. Your flight was Economy with a business class price. Thanks for the video chingu! 🙂

[@jesilleescalante2947]

I will be traveling sometime in February 2023 with this same flight.. I feel like 10 hour flight is just way too long for me to be in economy. Was it a full flight when you travelled? I want to upgrade but idk if I should do it now or wait until the day of my flight and ask to be upgraded. Please advise. Thank you!

[@billclarke3754]

I would never choose a US carrier if an Asian one is competative. Recently flew United Business, Houston to Narita on United Polarus, same seat 11A on United frequent flyer miles. My first choice would have have been an Asian carrier

[@christao408]

Your conclusion matches my experiences with Polaris: good hard product but mediocre soft product.

[@AirbusA380Forever]

승객을 잔인하게 뚜들겨 팬 적이 있는 항공사를 타셨네요 ㅎㄷㄷ 무사하셔서 다행입니다.

[@adihaddad]

I've had a similar experience on the Polaris in a 15h flight in a super busy and expensive route. The service, food and cabin conditions (dirty) were appalling. In comparison, I had much more food (and in amazing quality) on a 3h flight with Austrian. United should step up their game as premium passengers are going to skip them.

[@davidgunderman6348]

We’ve flown on United’s Polaris Business class post pandemic a couple of times now. Yes their service and food were terrible. We’ve flown many times from SFO-ICN & ICN-SFO pre pandemic and the service was much better. Not fantastic, but good to great.

[@ebboy5]

United Polaris class is disappointing but that’s expected of United to begin with. For long haul flights, I always fly foreign carriers.

[@HC-rb9gd]

american owned airlines basically are horrible , the attendants have an " not my Job attitude' AKA UNION WORKERS! Delta being the worst!

[@byromania]

Delta flight attendants are not unionized.

[@kurtgubitz]

@@byromania Not for long.

[@iFlyTheWorld]

Unfortunately United crews seem to do the bare minimum they can get away with. Remember when they launched Polaris with such fanfare and the multiple wine tasting and complimentary chocolates before takeoff. I knew at the time it wouldn’t last. And so here we are today with everything dumped on one tray and you get your pre dinner champagne after your meal has been served. Go United!!

[@dannychow4805]

That why I always choose Asian airlines for International flights not US airlines

[@scottprice4813]

Even worse Seoul catering I'm sure is very competent and has the quality options there for any carrier. So clearly this is deliberate calculated planning.

[@AustdoorAnKhang]

The crew didn't look very friendly

[@auralplex]

I just flew American over the Atlantic and was in premium economy, right at the front row behind business class. I thought business class looked cramped and not worth it at all. I could have upgraded to these seats for $600, but totally not worth it.

[@Luthaniel83]

Ive taken United Polalris Biz Class before. Their food was WORST than Singapore Airlines Economy ! Their service is horrible, many things and attention to detail was lacking. Never fly United ever !

[@asdaifheiras802]

The CA's attitude... unbearable even as economy.

[@jorgeg528]

Just flew long haul United Polaris and Singapore business in a span of 7 days. United seat is nice and that's where it ends. Singapore blew them out of the water in the service, food and beverage departments. Singapore does the multi course meal service and extensive beverage menus. Comparatively, feels like United flight attendants are doing you a favor when they help you out. Singapore attendants are extremely courteous willing to help

[@laughter95]

I'm looking at UA Polaris for ICN-IAD, connection in SFO for $5,500. It's $2k more expensive to go with a direct 14-hr flight from ICN to IAD via Korean Air, $7,500. Rats. Wondering if its worth it.

[@Fonua510]

That route was a 747-400 for years on United.

[@muaz3478]

All The best bro. You are awesome.😃

[@gnaza]

I bought ANA roundtrip tickets for Oct from Manila to Raleigh-Durham business class with layover in Chicago (via ANA) and flying back, thru Houston (via their codeshare United). Initially, I thought this was good. I’ll get to experience 2 airlines’ business class. I’ve been watching video reviews on the Polaris class (I dont need to watch ANA videos, I’ve tried them in the past though Eco seats and they are GREAT! It’s an Asian airline anyway). But after watching your video, I’m sad/anxious/nervous about riding UA. Is there anyway I could call ANA and tell them I don’t want to fly UA going back to Manila???

[@sfllouis2117]

Its no surprise that the food was disapointing, I have flown a few times first class and the portions are to small and you cant get seconds

[@chirich572]

As someone from Chicago, I have to admit this video is truly embarrassing for us to watch. The food and the presentation seem to be lacking in both quality and style. And the service seems borderline rude - that stewardess sounded less professional than a high school lunch lady.

[@sunrayz81]

No menu card (not even e-menu) is a huge disappointment. I also agree with you on the Choco Pie. I love Lotte's Choco Pie but to serve that as part of a Biz Class meal is not very appropriate. I guess the saving grace for this flight is the amenities kit. It does look quite sleek in its design.

[@JangsuAviation]

Thank you very much again for your "Super Thanks". I always appreciate you for your support. The food on United was so disappointing for a long-haul international business class flight..

[@sunrayz81]

@@JangsuAviation The pleasure is mine. 🙏

[@alexsanglee]

The truth is that the 3 major airlines in the USA (AA, D, UN) are all just as bad, the services on board... not to say that they are horrible.

[@edwinpoopy]

For international business especially to Asia, I would choose US airlines as last option. And no way would I pay a premium for US airlines. I choose them based on time of flight and price. For the same price I would fly ANA everytime. Asiana is also not comparable to ANA but its way better than united IMO.

[@seanlochiyat5335]

That meal was unacceptable for a business class ride

[@mecha_kucha]

유나이티드는 아시아계 항공사를 선택할 수 없을 루트에서나 고려할만한 선택지 같군요 ㅠㅠ

[@user-kc7nn6jj8q]

그래도 루프트한자 계열사보단 나은거 같은

[@user-kc7nn6jj8q]

UA 폴라리스는 대체로 평이 안좋네요

[@ai1369]

장수로드 채널은 운영 안하시나요? ㅠㅠ 스리랑카 영상을 재밌게 봤는데 영상이 사라졌네요ㅠㅠ

[@sunrayz81]

The amenity kit's design looks quite elegant. However, the two meals look disappointing indeed. These are, at best, Premium Economy class meals; they are definitely not on par with Business Class meals served on other major airlines. Anyway, thanks for another excellent sharing! 🥂

[@patw9256]

It is pretty sad business class. I always try to fly with foreign airlines. That is because my experience in First Class (in 2009) on the way from LAX to LHR. On the way back, I took First Class Lufthansa.

[@eddielee8591]

I took businesss class Lufthansa from San Francisco to Geneva once, not much better than United

[@coleevans8994]

The thing with United is that The seats in Polaris are great, top of the line in terms of American long haul carriers, but the service itself is lacking.

[@Achristian888]

was there a medical emergency on board

[@jamesclendon4811]

I would have found that announcement quite disconcerting. I was hoping for a followup explanation, but of course if it was just a sick passenger likely no explanation would be given to the other passengers. If asked, the cabin crew would probably give as little information as possible.

[@Blank00]

@@jamesclendon4811 Nobody would offer explanation about sick passengers. That would risk a HIPAA violation

[@seoulseoulseoul1988]

소문은 들었지만 이정도일 줄이야.... 찍기 싫으셨을듯..ㅠㅠ 먼 비행 수고하셨어요!

[@peterlewenda3716]

Regrettably, most US carriers lack the Business Class acumen and bedside detail that most Asian carriers deliver with grace and flair. There is a considerable difference in the caliber of employee attention to detail between the two. I also seem to think that the cultural aspect of providing genuine service and hospitality is another aspect where Asian carriers overwhelmingly prevail.

[@TripReportaviation]

A Choco Pie for dessert in a business class meal? They must have been choking! I've flown UA once, and like you, I had a terrible crew and meal experience. However, I admit that I like their hard product. UA's B787 have a new and modern-looking cabin

[@troyspears6470]

Its because all the “American” airlines care about is shareholders and enriching them. How do you increase profits? You cut costs

[@HYUNDAI_MOTOR_GROUP]

와 디저트가 초코파이 ㅎㄷㄷ

[@airliners6430]

Great review! I think you were very fair; that was pretty abysmal, embarrassing service by the UA crew. Thanks for sharing!

[@davidthaler7018]

I usually fly Polaris during transcon flights across the US-not stellar, but certain,y more comfortable than economy. However, I have a choice of UA or an international carrier for a trip to Europe…and I think my mind’s just been made up.

[@uncleken3599]

A great report as usual 🤩 I admire your bravery to fly long haul on United. Their catering is an absolute disgrace…..I can’t believe they serve those choco bar as dessert in biz……😨 I guess we are just too spoiled by the likes of JL/NH/CX/SQ etc 😂

[@thejuanderers2342]

No US carrier have any business flying anywhere near Asia and Middle East. They are simply not competitive with both their soft and hard products. Embarrassing will be an understatement.