United Airlines First - HIT or MISS? Boeing 737-800 First Class Review

Tip jar: paypal.me/pauls... (all money goes towards paying for MORE content!)
Mega thanks to my current $5+ Patrons:
Cliff Hope, Ryan Wylde, Gunter Hanke, Anthony Crawford, Victor Petersen, Robert Stretton, Alexander Schoell, Peter Harrison, Stephen Newton, Ben Marcus, Natalie Napolitano, Daniel Westermann Strandby, Quintin Soloviev, Tore Morten, Henry Bollington, Mike Wooldridge, Anna Smith, Neil Smith, Doug Gard, David Mager, Stephen James, Laila Bergman, Dan, Joseph O'Brien, Vesa Perttunen, Jonathan O'Connor, DL James, Apmann Paul, Anonymous Donor, Steve Cooksley, Maulin Agrawal, David Hackett, Corne Adema, Bailey Courtney, Amber Watts, James Emery, Jose Nanin, Kodzo, Tom Freeborough, Steven Steffen, Phil Kitchen, Harald Evensen, Braden Hinkle, Dirk Monson, Jack Gott, David F Bird, Jimmy Taylor, Jim Hawkins, Steve Carlson, Dominic Cozzi, Craig Colligan, Brendan J Becker, Jim Hastings, Gwailo Ang Mo, Alan Millar, Tomas Tandstad, Perry Howard, Andreas Pietsch, Lewis Whyte, Daniel Robinson, Greg Dash, Johnny Legg, Alexandre Huguet, John Brophy, Roddy J Lau, Christer Whitworth, Ben Koo, Reint van Dijk, Paul Oates, Billy Smith, Philly Peter, James Patch, Robert Smith, Daniel Barrington-Garbutt, William Hyslop, Graham McKenzie, Will Phillips, Paul Roberts, Ricky Baptiste, Kyriakos Adamou, Paul Williams, Benjamin Hart, Rick Cornell
Join them on PATREON where you'll get perks like AD-FREE VIEWING of all my trip report videos, my tips and tricks for hacking fares, my "best of the month" airfare rundown, and MORE...support me: / winginit
Follow me on Twitter: @pauls_trips ¦ / paul_winginit
Follow me on Instagram: paul_winginit ¦ / paul_winginit
My website: www.winginit.me
Date of Travel: JUNE 2018
Airline: United
Livery: United standard (old non-wave)
Route: ATL-EWR
Aircraft: Boeing 737-800
Registration: Unknown
Flight Number: UA224
Miles: 725
Airborne time: 1h58m
Notes: Fifteenth of 25 legs, round the world
Cost to book: £635 one way ATL-EWR-LAX
If you want to find out more about my future plans and join in conversations I have about travel, follow me on Twitter: @pauls_trips. I’ve started using it properly now and it would be great to see some of you there too.
Make sure you have your notifications set! 🛎
_____________________________________
Do you have any ideas for future trip reports? Something you've never seen on KZbin before? Why not suggest it to me in the comments? I read every single one! 👍🏻
Enjoy the video, and thanks for watching. If you subscribe, then thanks for being part of the channel!
#paulstripreports #vlog #review #flying #travel #aviation #avgeek #trains #railfan
Music courtesy of KZbin Audio Library
**DON’T FORGET TO SUBSCRIBE!**

[@Paul_Lucas]

The first of three United Airlines videos in this series. Are you a regular flier with United? What do you think of them? Do you know of any airlines with better WiFi onboard? (I was really impressed with it!) 😊

[@cole5972]

Paul's Trip Reports Never flew United so I can’t compare, but Norwegian their WiFi is also really good!

[@lukesinsigalli9045]

Paul's Trip Reports I don’t. I recognize those retro screens when I was on a JetBlue a320 and they didn’t work right and there was a credit card swipe.

[@Actnjax]

As a United status flyer, most people who sit in First Class get upgraded because of status on domestic flights. Since in the US, we really don't have trains I think the way a business traveler approaches flying may be different and getting that status is important. For me it's a glorified three hour bus ride and I understand that. I buy the cheapest ticket in my travel system and then get upgraded by the airline. The company rules allow this since I bought an economy ticket. A lot of the United planes are slightly different because of their merger with Continental and some aircraft just feel different than the United ones. The 767-400 is the most obvious example as they have no lavatories in the front of the plane because the business travelers on Continental didn't want a smell, so the first row of Premium Economy has to go all the way to the back of the plane. The 737s with the DirecTV are another Continental legacy feature. One more thing is that a lot of us pick an airline in the US based on the route and hub map and then stick with that. I travel a lot to Washington DC (IAD) and United is by far the largest carrier with the most non-stops and so I pick United. Great videos Paul!

[@fidelroyolandasmackonmytid1364]

United is shit. Absolute shit. Worst customer service ever, Southwest is much better because they are consistently good

[@Thomas_Euro]

Hi Paul, great vid. Next time you can maybe do a speed test on speedtest.net please?

[@ryanm1167]

I guess they never miss huh

[@molojee]

u got a boyfriend, I bet he doesn't miss ya, muah!

[@goodluckmati]

He'll go find another girl and he won't miss ya, MuAH

[@kingsweden4636]

Ryan M dude it’s not funny it’s a dead meme so just stop okay because people like you ruin is for other people like Islam and climate change

[@kingsweden4636]

Madwolf 096 go pray to Islam

[@madwolf0966]

liama liama but I'm Christian.

[@stevecooksley]

You never normally associate the United States with the word "shabby", but that's exactly what this flight looked like. Pretty steep fare for an old armchair and a cheap breakfast. (Nice video as always by the way).

[@Paul_Lucas]

Yep, a very steep fare. I was quite surprised at how poor value it was. Quite often in the US, it’s possible to find good air fares but I drew a blank here.

[@sethrobins1569]

Steve Cooksley I have to say United is definitely getting a reputation for being one of the most expensive domestic airlines. I remember when they were once affordable 😂

[@AlonsoRules]

still better than Scoot

[@RB747domme]

Paul's Trip Reports can I ask you Paul, what you think of the fact that you couldn't gain upper Lounge access in Atlanta, even though you paid the steep fayre, and were travelling on effectively a double first class route? I thought this was very unfair, and didn't do United any favours. If you are travelling first class you expect to gain access to some kind of lounge before boarding. Especially, if you are travelling business and you have a hard couple of days ahead of you. What is the point of being an executive traveller, with an upper class ticket, if you can't access airport lounges? Still, good report Paul I enjoyed watching!

[@theminuteman6211]

Maybe you don't associate the United States with "shabby", but you certainly should associate United Airlines with it.

[@laneborden5663]

That was a deactivated military base about 10 min from my home, Johnsville Naval Air Station

[@Paul_Lucas]

Yep - looked at that on Google Maps, definitely correct. Thank you!

[@laneborden5663]

Your reports are great !!!

[@denimadept]

@@Paul_Lucas Note the Xs on the runway.

[@12799MaDeuce]

I loved ATL when I passed through there in July. And with TSA Pre-check, I cleared security in 2 minutes, NO LINE at all.

[@AlonsoRules]

Wait, you flew out of Atlanta on something other than a Delta aircraft!

[@mrbpdx]

Anthony Kernich I did that, United, American and Northwest!

[@AlonsoRules]

The funny thing is that Northwest are now Delta

[@RoadCone411]

Believe it or not, it does happen!

[@NavigatoTravels]

And

[@andrewtaco]

how rare

[@stoehrcov]

Well done Paul, being from Chicago you have United or American. Really sad how dirty this aircraft was!

[@CAPEjkg]

Hope you enjoyed Georgia on you're many stops around the world. The best experience I ever had was on a Japan airlines 747-400 direct flight from Atlanta to Japan in economy! It was many years ago but I remember the gate staff treating us like we were special despite us having coach seats, on departure from the gate, the whole gate staff lined up on the ramp and bowed in unison as we taxied out. The inflight crew were VERY pleasurable and attentive, we even got hot towel service before each meal which leads me to my favorite subject, or least, depending on the carrier, airline food. Every meal was on a real plate with real silverware, the breakfast , lunch, dinner and snacks were top notch and filling, we could only imagine what first class was like, again we're sitting in coach and are being treated like first class passengers. Whew got long winded , anyways I guess those days are gone but definitely not forgotten. Happy and safe travels to you!

[@MRCHRISJONES123]

Brilliant video once more Paul. Interesting the thin curtain gets a mention, to me it’s an important aspect to comment on, I think it allows other cabin crew and passengers to see through incase of a security issue, if you know what I mean. The curtain could so easily mask the other passengers and crew seeing an issues occurring and therefore may not act on it.

[@MRCHRISJONES123]

Of course this is just my opinion. It probably has nothing to do with it. And is more likely that the airline simply uses the cheapest fire retardant fabric available 😄

[@iantownsend6708]

Post 9/11 American carriers either eliminated the curtain or made it transparent to enable a view right through the aircraft for flight attendants and Federal Air Marshals. They’re also a lot stricter about keeping passengers in their ticketed cabin, to restrict forward movement.

[@expattraveler2654]

Paul your commentary gets better and better with every video. Cheers!

[@mikeyriley8959]

People take for granted the current low fares of flying. The logistics alone to make that flight happen are incredibly complex, in contrast how much would cab fare be out of Newark for a thirty minute ride?

[@c4j708]

Another great video mate, well done. I am excited for the next one!!!

[@piperskalka3909]

Glad you got to experience my home airport! I live right next to ATL and get to see tons of departures. Next time you happen to be there, see if you can go over to Terminal South, they have a bunch of display cases with vintage models and a plaque dedicated to Eastern Air Lines.

[@bobbisset2314]

Well done Paul, another good video.

[@rcooze1]

Another great trip report Paul. I find all your reports very informative and always a great watch. I too didn’t like the look of your breakfast main, pancakes may have been better, shame they didn’t have them being a staple US breakfast serving.

[@a.kramer1615]

I always enjoy flying United!

[@diamonddave2622]

Ironically, if you have Star Alliance Gold status with another airline you can get in the United lounge.

[@FABAGENT]

I'm seeing this much later after publication and don't know whether you have been back to ATL, but many more exhibits have been added recently that you might like.....and although I sensed some disdain from you having to take the plane train if you were leaving from a different concourse like C where WN is located; you may know there are some fantastic exhibits between each concourse within the transportation mall. For that reason, some people choose to walk. I would have mentioned as well that there is a 24-hour IHOP inside the Atrium.

[@FABAGENT]

And you did know that there were numerous options and carriers for you to fly non-stop from ATL-LAX should you have wanted to.

[@piotrjezierski4370]

Will fly with United from LAX-LHR in three weeks. Had a possibility to fly Delta (LHR-PHI-MSP-LHR) last year and AA (LHR-JFK-LHR) on Sept so will compare all those three 'products'. Hope the UA will not be the worst one. Great vid, Paul.

[@Loosetile2]

Quality of your videos are fantastic, thanks for your hard work. One suggestion is a speedtest.net run. That will show just how good the WiFi is and / or how much of a cap they have on the bandwidth. With food we the viewer can see if it's good, with WiFi we can't. But as always, very good work.

[@justabouteverything4924]

Love your videos Paul 👍

[@Whenitraveltheworld]

Great report as always Paul, I see you went for the digital boarding pass and not a paper one for this time around, I still collect mine :). That tart looked awful, like someone had thrown up blood on it after coughing really hard. I have never really found United to be amazing, just fairly standard for a US airline. Thanks for sharing. Though it was nice to see the pilot saying goodbye to passengers as you walked out.

[@garrettevans9193]

For anyone wanting to get the cheapest flights, here is some info: the cheapest days to fly are Tuesday, Monday and Saturday. The cheapest months are September, January and February. Finally, the best time of day to fly is overnight or really early morning, since nobody really wants to do that, so nobody will be there (exaggeration of course, dont take that literally.) Hope this helped!

[@RexyH267]

I have only flown United once & it was a few years ago, it was the worse flight ever due to the surly cabin crew. Never flown with them again.

[@shuggy34]

Great video as always Paul , that breakfast was minging !!!! ..all the best

[@jnhhhhhhhh]

Hi Paul, could you please make a video on how you collect your points/miles, what credit cards you use, and all that stuff? Would be interesting to see, since most articles and videos on it are regardin those in US and not always applying to us here in the UK. Thanks!

[@Paul_Lucas]

Hi - I don’t use credit cards and I don’t collect many points as I don’t stay within one alliance.

[@scottvernon9413]

Hey... I flew Aeromexico from Dallas/Fort Worth to Bogota... I thought that the entire experience was very nice.... have you tried that route yet? The restaurants in Mexico City's Terminal are AMAZING.....

[@librab103]

US airlines do not offer lounge access to domestic first or business class unless you are flying transcontinental with like Delta or JetBlue if I am not mistaken.

[@haleyluke4133]

I have been flying United since I was little and I'm 100% sure United doesn't charge extra to check a bag at the gate, its free!

[@hughgilroy8021]

i've just watched my first sam chui video goodness the access that man gets is incredible you should start to push your luck a bit more paul.

[@gerardacronin3095]

One of my worst flights was a red eye long haul from Kihei (Maui) to LAX in economy on United. I was jammed into an uncomfortable window seat and the service was rude when it existed at all. Not planning to fly United again, especially after how they treated Dr. Dao.

[@gerardacronin3095]

Lost InTranslation OK, I made an error, it was Kahului, not Kihei. As for Dr. Dao, I made no comments on his character. Irrespective of his character, the video evidence clearly shows that he was assaulted. The airline he was on was a United affiliate.

[@gerardacronin3095]

Lost InTranslation I’ll just leave this link here so that people unfamiliar with the incident can read about it for themselves. en.m.wikipedia.org/wiki/United_Express_Flight_3411_incident

[@chasemorgan7545]

Gerarda Cronin you do know that Dao pushed a police officer out of the way on the jet bridge and ran back on the aircraft right? That is why he was removed forcefully. But of course the media never reports that... be careful with what versions of stories you subscribe to

[@brianwilson2169]

@@gerardacronin3095 it's a United branded flight regardless of actual carrier.

[@eddiecordero2877]

That other airport may have been Teterboro. Smaller airport usually for private jets. Enjoy Your Videos by the way

[@scottvernon9413]

nice vid, and yes... that breakfast looked very tired.... I love tarts but ..omg .. that looked like a soggy mess.... Maybe my age is a factor, but, that plane did not look old to me...hehe.... trust me.. I've seen old... 727, 707, DC-10, MD-11.... nice morning views...

[@lzh4950]

2:07 Interestingly a reason cited by SIN for choosing a 'toast-rack' design for the new Terminal 5 was it's ability to accommodate more *remote gates* #hmm

[@cactus00001]

If the airline played Paul's soundtracks aboard the flights we'd all be up, dancing in the aisles..! *

[@stephenwibowo6251]

Just one question. Are you going to try out delta airlines while in the US? They are the best that the US has to offer IMO.

[@reece650]

Longhaul 767 UNITED you get inflight entertainment but it is old version so set channels if you want full Choice then you do need the app.

[@Abrxas01]

Surprising that they wouldn't let you in to the Club. I've flown business out of Atl on United and others and always had access to the club.

[@Paul_Lucas]

No access on domestic first class at all, unless you are Star Alliance Gold or connecting to international business same day.

[@PhantomUniform0]

The reason for the bag size restrictions is the FAA, they set the limits

[@robyoungquist5803]

We Americans pronounce it UN TIED Airlines ... and your video just proves the point. The only reason one really flies UN TIED Airlines is because one is wed to their frequent flyer programme or lives in a UN TIED hub. 🙄

[@edub9650]

Love your videos!!! I live in LA!!

[@hamishdavidson3368]

I wonder if United get good numbers in 1st class on short haul? Seems a big waste of money, both for the airline and the passenger. Long haul is definitely justified but a 2 hour flight????

[@Paul_Lucas]

Most people are either burning an upgrade voucher or connecting through EWR onto long haul so standalone purchases are not too common.

[@eamo106]

Hello Paul , follow you on the tube and Instagram as the 'Average Joe' who travels Economy and Business etc vs certain others who are only FIRST CLASS booked on points ( YEAH RIGHT) ! I need to give you guys an update on United domestic 737 -700 NEW offering. A summary of this weekend's getaway from IAH Houston on a 3hr outward and 3.5 hrs return flight to PHI Philadelphia . Flying up I payed a little extra in economy for a "preferred seat" , 11a just level with the leading wing root. At 5'10' my knees were solidly JAMMED up against the seat in front, no window, just aligning with the joint between two window facias and the bulge encroaching into my right shoulder and head. A miserable flight . SO for the return I upgraded to First class (not cheap) which has the LATEST seat offering. As like you NO LOUNGE even with a FIRST CLASS seat. Boarded in Group 1, Good news the legroom fantastic in the First class cabin with 3 rows 2+2. Pre flight drinks check. OOPS ! Video system not working in the whole aircraft ! (What ! new cabin!) . NO complimentary ear phones anyway. Lunch looked great , Chicken Rissoto and quinoa, so here's the punchline. I'm a biggish lad tummy wise but not extreme. The tray table pulls out and down from the armrest but the space to fold down is built for skinny people. Folded out there is a good 10 inches to the seat in front but it doesn't slide forward! Great tray design, a little insert for an iPad to be inserted, but you don't need to be more than 12 inches backbone to belly button ! Width wise no issue. Bottom line I could not be served a 'hot' meal. Now I've flown 3,000,000 miles, Platinum for life on Skyteam. 200,000 miles on United when I had to ( they cancelled my miles after exceeding the time without flying them). The crew member was great but embarrassed on the seat design. Bottom line: Flying domestic USA , even First class, is a crap shoot. Best luck is West to East but north South is now off my options. Whoever designed this new First class seat (un-cushioned numb bum after 1 hour) and stupid limited tray table, with hidden power outlets needs to learn ergonomics . Serves me right for flying United !

[@ourmando]

2:47 "We're detecting a massive object emerging from hyperspace"

[@TOBLEROWAN123]

yet again bonkers lounge access! who is in there?! just staff ??

[@alexboye8673]

Anybody and everyone with the airline's credit card...duh

[@east_carolina_rail_photos]

I guess they never miss huh

[@NJayEzzy]

No United also has 777/787-10 from EWR-LAX

[@stevejessemey8428]

I ummmmm think that, uhhhhhh, to travel ummmm is ahhhhhhhh, always uhhhhhh wonderful experience.

[@kwabenagyamfi7325]

Notification Squad.....ayeeee

[@bigtedf07]

Who -aye for these business or first class seats? What is the secret?

[@davidharris2519]

most of those flts are 50 seat and 70 seat jets

[@rryn]

I didn't see a Paul Lucas.. *I saw a Wiz Khalifa.*

[@arekpawlik7013]

Actually flyDubai has a credit card swipe on their 737max

[@1973Washu]

United has an absolutely horrendous reputation for public relations.

[@brianwilson2169]

I completely agree. United is not a shining example of a decent airline. Delta is by far the best airline in the US.

[@phxpaul]

...”another really thin curtain”.. that’s a 9-11 curtain. Opaque curtains between cabins are not allowed. For several years after 9-11, divider curtains on US carriers were removed. When they came back, they were made of a see through mesh. They get pretty ratty because they don’t change them out

[@gregd205]

9-11 curtains....? Interesting concept which I don't understand....why only US carriers? Was in the US quite a few times in the past, but my last one was my first post 9-11 visit...I took an Air Canada connection from Toronto to Harrisburg PA....was a small Beechcraft with about 20 seats....I was sitting at the front, the cockpit door was open for the entire flight....nice view! And water served by the co-pilot...I was a bit surprised...!! I am sure was not a big security risk...but quite quite a few USAF C-130's sitting parked at Harrisburg....

[@phxpaul]

For lack of a better term, that’s what I call it.

[@matthewchapman4107]

I guess they never miss, huh

[@TheWestAnglian]

9 out of 10 doctors recommend united...

[@WHATSAHANDLEIDKIDK]

Excpet David Dao

[@alexgallo5698]

ultra underrated comment

[@ericjamieson]

I fly United once in a while when I need to go somewhere Southwest doesn't fly. I've found them to be perfectly fine but nothing special as far as domestic US carriers go. Also I've connected through Atlanta a whole bunch of times and never knew they had that big entrance lobby. The one time I visited the city I took MARTA, which goes straight into the terminal building so you don't see the lobby then either. And finally my condolences on having to spend a layover at EWR.

[@storminator60]

First class ticket- and not allowed into the First Class lounge? Okay- I'll fly Alaskan.

[@stevecohen4373]

paying for upgraded whatever on domestic US flights is not worth it at all. Fly southwest. Pay the extra $15 for early bird check in (you will always get at the least mid B group) also, the wifi is pretty fast, and beer and liquor is $3 to $4 cheaper than the other air lines. Also more leg room and friendly staff and free checked bag.

[@Kaden303]

@Blue collar Gold pockets SWA does fly to Mexico and Caribbean and I think they have their own system, though they do not have a alliance with others.

[@fidelroyolandasmackonmytid1364]

2 free checked bags!

[@NavigatoTravels]

You

[@gregghanson6095]

I WAS a regular flyer on United but four years ago promised myself I would never fly United again...I have kept my promise.

[@mrvwbug4423]

That is pretty normal for domestic service on United, their newer planes are usually even worse just cleaner. They are without a doubt the worst of the big 3 US carriers (except for their wifi).

[@garrettevans9193]

The other 2 are Delta and American right?

[@21xd09]

Looks like United need to do some retrofitting or refurbishment for these 737-800s. But over a decent flight. I hope you enjoyed yourself at Atlanta, from an Atlanta native!

[@CaptainMum]

While I have been a regular United flyer for many years, I can't say I'm surprised by this video. By the looks of it you got lucky getting an older 737-800 as the newer ones have no PTV's and the seats are definitely not as comfortable. The food and service from the staff both before and onboard the flight is something that I've noticed declining in recent years too.

[@doubledthread56]

Idk, I kinda like the older armchairs, they’re more comfortable to me

[@randyzimmerman947]

You're fortunate to have filmed on United with no issues - passengers have been thrown off for doing so. I was "almost" asked to leave a UAL flight, for taking photos of an (empty) cabin. They do have a "no photos" policy in their magazine. I pushed them a bit (being a 1K member at the time) and they told me to put away the camera or be removed. I HATE UNITED WITH A PASSION.

[@taxislag]

Paul, you were flying in Business Class where you have an IFE screen in front of you so the IFE is there already for you. For United economy (and economy plus) DOMESTIC flights, you will not have an IFE screen so will have to download the United APP to your phone/tablet BEFORE you board the aircraft. The space in the back of the seat in front of you where the IFE screen should be (in economy) has a clip for you to place your tablet/phone into so you can then watch films, etc. I enjoy all of your videos! Safe travels!

[@Paul_Lucas]

No, you can access the inflight entertainment through your phone without the app - see the screen shots in the video. Recorded directly from my phone. No need to download any app.

[@taxislag]

I'll still download the app just in case. Depends on type of aircraft I guess. I'm travelling with kids next year on United SFO - HNL Economy plus.

[@chrisbailey6716]

Paul's Trip Reports hi Paul, you do need to download the app on an iOS device - but not a Samsung / Androids as you were using

[@TWTR4EVER]

Wingin' it! Paul Lucas you're being incredibly diplomatic on your review of United Domestic Premium Class Service. I've flown them several times as the only choice for a nonstop from point A to point B. My review of their service and equipment is a reminder of SABENA Airlines that within the industry stood for "Such A Bad Experience Never Again".That's United Airlines for me :-)

[@ala0284]

The tart thing is disgusting, I couldn’t eat it and it was the only service for an 8 hour transatlantic flight

[@v-check]

I guess they never miss, huh? Sorry, I just had to.

[@LiamWalsheliamskitchen]

My few cents... Flew ATL-NYC a few months ago. Economy ticket prices were hovering around $200 across the board (except for Southwest, which was $120 for some reason) and first/business was going for about the same as what you paid. I was perfectly happy with my $120 Southwest flight. You don't need breakfast on that short of a hop. That said, never would I pay for first class on this route unless there was good reason to do so. The seat in this video looked good, but the food looks awful. When is first class worth it? For one, on some shorter routes (BUF-NYC for example) first class can be worth every penny assuming assuming you are checking bags. The cost of checking 2 bags can actually be about the same as the difference between coach and first. You get the 70lb weight limit as well, which can come in handy sometimes.

[@BlakeEdgington]

I agree with you about the views on early departures, painful to wake up though! Really excited to see your next trans con trip report. How would you rate this flight against a European business class?

[@ZRHTrainspotter]

ive never been to the USA, but United seems to be my favorite american airline

[@bigDave22333]

Confidence growing with the voiceovers Paul. Becoming second nature now. Recently flew United 757-200 from Edinburgh to Newark, so will be interesting to hear your thoughts on your experience on that aircraft.

[@PompeyJimmy]

Loved this one! With some beautiful scenery on take off and landing, the morning flights are definitely my first choice when I fly! Shame about the cheap looking breakfast.. that fruit salad looked grim! The crew looked good though, well presented! Looking forward to the next trip report.. by the sounds of things, it's not one to miss!!

[@Paul_Lucas]

To be honest I wasn’t even expecting any food at all on this flight! Thankfully the flight was on time, though the next one was really not good...!

[@hughporter5234]

I am a United Gold for life Mileage Plus member (I have 1.8 million paid miles on UAL.) That being said they are now my last choice. When UA and Continental merged, the Continental management took charge. Continental was a great carrier, and the prospects of those folk running UAL was exciting. Instead of bringing the UAL up to CAL, they went the other way. Service is poor on most flights, food when offered is dreadful every meal of the day. The ground staff always seem to have some chip on their shoulders. When I was working, I am not retired, I was a Global Service Level UAL's highest, and was always upgraded, now I pay for first, and can only imagine what economy is now. They eliminated International First Class at the end of last year, So I now travel BA First to and from the UK a couple of times a year. I am flying with UAL next year, because I am sailing back and the one way BA first is twice what I paid for the last round trip. I am looking forward to your comments on the Transcon. It will be interesting to see how they have mucked that up.

[@vondahe]

Hugh Porter If you’re tired of all those miles, I’d be happy to help you get rid of some. I reached 25,000 while I was travelling to the US (from Europe) and they didn’t last long. I hear what you’re saying about the product. Western airlines are all slowly moving away from First Class. Only a few remain and then of course the three Middle East carriers plus a few Asian carriers. It’s expensive to run and one seat is always for the pilots. Many others go to senior employees = no revenue. The necessary merger was not a happy marriage and only the shares holders and the CEO Jeff Smisek were happy. I was a big fan of Continental and their saviour, Gordon Bethune, whom I’m sure you know of. I hear things are better with the new guy, Oscar Muñoz, so I, too, will look forward to reviews. The Polaris seats should be very good.

[@charlesbower8387]

I think the 737-800 was an old one from Continental and probably never refurbished.

[@jamesking1952]

Great video Paul. Keep up the good work.

[@DennisBunnikTravels]

Nice one. And congratulations on 60,000 subs!! Well done!

[@Paul_Lucas]

Cheers mate! 👍🏻👍🏻👍🏻

[@walken1996]

Hi paul long time viewer your videos are superb.I am taking my first ever flight with ryanair next friday from ireland west knock to east midlands so it just a short hop and returning on the monday.I think its a boeing 737 800 aircraft. All the best and always look forward to your videos.

[@Paul_Lucas]

Have a great time Martin! 👍🏻

[@szymongorczynski7621]

@@davidcorbett8125 And 10 times the price. You get what you pay for.

[@szymongorczynski7621]

@@davidcorbett8125 Ryanair's job is to take you from A to B at a reasonable price

[@szymongorczynski7621]

@@davidcorbett8125 Prices have fallen drastically since airline deregulation because of Ryanair, easy jet and other budget airlines came in with ultra low prices, this the flag carriers had to lower their prices to compete. Ryanair flies directly to 100s of regional airports which the flag carriers wouldn't even think of running direct services to.

[@szymongorczynski7621]

@@davidcorbett8125 Compromised safety? Please elaborate where safety is compromised. I fly with them because they fly routes which other airlines won't even think of offering. Once we had an 8 hour delay and we all got full compensation.

[@kaz9242]

People still fly in united?? 😀

[@planetark]

Great video Paul! Intro music please?? Love the drums 😁

[@gregd205]

Heard a few negative comments about United ..but my last United flight from Washington to Zurich in Business Class was pretty good...seat ok, service and food also ok...

[@jamesburns6687]

united,what can I say,when I and my friends boarded (1 full row) not 1 screen worked new York,bk to man, staff were rude,they offerd us 1 drink as compensation,oh and plus the reading lights didn't work. :(

[@renaultlover1]

Do you explore the destinations where you're there or just do the flights?

[@heynnpiano8464]

Just does the flights

[@josephthedafty]

The audio mixing in this is way off Paul mate, can hardly hear you throughout most of the flight!

[@seaschulainn]

I hate United. I've flown with them maybe 9 times over a few year span never a comfortable experience, I rather pay more for Delta.

[@roberttilton7927]

Looks like you need to get the head down for a while Paul.

[@andreworiez8920]

One thing to keep in mind is that here in the States we do not have anywhere near the passenger rail set up like Europe has. Our airlines pick up that slack.

[@michaelmacdonell2942]

Lumme, boss - didn't finish your brekkie? Anything that helps with making connections is good, and the link with Amtrak is something we should adopt, via National Rail Enquiries.

[@zippy7262]

I don't understand how that would be useful, am I missing something?

[@michaelmacdonell2942]

yes

[@RebeccaCyrus]

Would you said that united has the fastest WiFi access?

[@Paul_Lucas]

Must be one of the fastest if not the fastest. It was very good.

[@akamatchisundaram7167]

The video is good but airlines was little worst

[@filipino_GMA]

worse airline vlog i have ever seen. unsubscribe.

[@beckeb00]

Another great video!! I am quite curious as to your thoughts of Newark. For the past few years, with my then-fiancé and now husband working in Manhattan and having a room in Queens, our flights were mostly preferred out of JFK. Now that he's up in upstate NY, the trip to Newark for global travel is preferred. With all the mixed reviews, I am interested in a well-seasoned travelers thoughts from this year. Thanks again!!

[@Paul_Lucas]

EWR was okay, though I only connected so I didn’t use it as a departing or arriving passenger. I think there’s definitely less of a problem with ground delays at EWR than JFK at least!

[@AlonsoRules]

Have you ever flown into LaGuardia? Worst airport I have ever been to.

[@beckeb00]

Hi Anthony. My delay in response was because I was flying out of and back into LGA this past weekend. The airport is under a big renovation right now. I flew with Delta which operates both terminals C & D. Honestly, I don't think it's that bad. It's an airport. I have TSA Pre-Check and was through Security at Terminal D in less than 10 minutes. Went to the Delta SkyLounge there which, truth be told, was rather zoo-like and I couldn't believe how poor the food selection was. I've not been doing Business Lounges until recently (lucky to be able to fly business more often), but of the ones I've been too, this was probably the worst. Boarding and deplaning were uneventful. Getting a cab to my destination in Queens was a bit of a pain right now as there is no taxi stand at Terminal D (under construction again), but the walk to Terminal C wasn't long at all and the taxi queue had no line. Will I fly out of LGA again? Yes. Will I need to? Probably not. Hope that helps. And by the way, if Jorgeyy Boy things the area is "rough af," I commend him on his sheltered life. My husband used to live within walking distance of the Marine Terminal in a pleasant garden apartment. Very safe neighborhood in my book.

[@Gusrikh1]

Interesting as always..

[@hanseriksson8509]

I have only flown once with United and never again! O’Hare to Las Vegas and back. CC was fine on the flight to Vegas, that was not the case on our returnflight. First there was a five hour delay......no information what so ever. That’s not the cabin crews fault, I know. But during the flight they were more interested in speaking to each other than provide service. I asked how much a gin and tonic cost and the reply was: “If you have to ask maybe it’s too expensive for you”.....😮....following a laughter worthy a hyena....My later complaints to United resulted in a 50USD woucher.....Never again!😡

[@GeneraI_Motors]

HIT OR MISS, I GUESS THEY NEVER MISS HUH? YOU GOT AN AIRLINE, I BET THEY NEVER KISS YA

[@JimBobe]

LMAO 😂

[@randolphclarke4674]

Java42 replace that with YOU GOT AN AIRLINE, I BET THEY ALWAYS DRAG YOU

[@MarmiteCrumpets]

It was a pretty scabby looking product, and not one I'll be using any time soon.

[@ITripReport]

This goes for both American and United, their soft and hard product are both a massive hit or miss. Either the crew are attentive and nice, or they skip parts of the service and act in a rude tone. Delta, has a pretty constant hard product, but sometimes their soft product could be a hit or miss, but not as much as delta and American.

[@martinquinn9007]

Food looked yuck

[@mrbpdx]

The Wi-fi was great, but you were right about the seat. I have seen newer on Alaska. It has been years since I have flown United and when I did, it was a lot! (I was a Premier Exec at one time). Service was good and I was treated well. Meals were ok, however I was bumped from my seat out Hong Kong once. I flew most of the pre-merger fleet and I do remember Shuttle by United (I saw a lot of that). I was horrified by your meal service. I have seen better. Very good video, looking forward to the other United segment