United Breaks Guitars

You saw the video, now GET THE BOOK: www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: www.UnitedBreaksGuitars.com for case studies and highlights of Dave's speaking tour.
There is now a video response:
• STATEMENT
Full Story: www.davecarrollmusic.com/story... -
In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn't deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss.
So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United Breaks Guitars is the first of those songs.
United Breaks Guitars Song 2:
• United Breaks Guitars ...
United Breaks Guitars Song 3: United We Stand on the Right Side of Right
• United Breaks Guitars ...
Follow me on:
Twitter: / davecarroll .
Facebook: / davecarrollmusic
LinkedIn: / davecarrollmusic
Video Produced by Curve Productions of Halifax, www.curveproductionsinc.com.

[@gamesandscience9317]

This is the most impressive complaint about poor customer service I have ever seen!

[@ChaoticAngelKitten]

Games and Science would be awesome if they did a new one titled United Airlines Beats Doctors... >,> in honour of the doctor who was flying home to open a free clinic for veterans and was beaten and lost two teeth and got a conscussion because United Airlines felt they had the right to beat a passenger because they had overbooked the flight and he refused to get off the flight he paid for...

[@sergejacinto]

Comedienne Nicole Byer found fecal matter on a blanket given to her by a flight attendant on a Delta flight. They eventually agreed to fault and were going to offer her some compensation but she had to sign an NDA, she told them off and that she was just going to tell her story on her upcoming Netflix special

[@ChaoticAngelKitten]

serge jacinto I hope she did too. Got the name of it?

[@samblamjam]

“This is fucking bullshit” -Tfue

[@ChaoticAngelKitten]

Matthew Schurke I can understand accidents but my issue is that they refused to own up to the mistake made by their staff and replace what their staff broke.

[@martinyamzon2681]

imagine loosing more money by refusing to pay this man's guitar repairs

[@KwCpRoDiiGy]

Imagine going your whole life misspelling "losing"

[@CephaloG0D]

It's just 9 hours at this moment. ;P

[@nicknack-snack2]

Wayyyyyy more lol - serves them right😂

[@misteryemisterye]

@@KwCpRoDiiGy omg haha

[@iamdaven7330]

@@KwCpRoDiiGy lol What a looser

[@joezegers]

2009: United breaks guitars 2024: Delta breaks a guitar

[@simearsov]

This song caused a 10% drop in their stock. The internet is amazing.

[@noneedtoknow2870]

AWESOME!!

[@jrstok1]

I wonder what that was monetarily. Much more than a Taylor guitar I imagine hahahahaha

[@callumcooper5652]

@@jrstok1 hi

[@ianrice9083]

We covered this in my marketing class today, the professor said it was $180 million loss

[@jrstok1]

@@ianrice9083 Thx LOL! That's awesome.

[@roxzy409]

14 yrs ago and still a masterpiece

[@sonsofmaxwell]

Thanks for tuning in!

[@estebanguerrero682]

True

[@walid8981]

The real bro

[@Huobaojiqi]

@@sonsofmaxwelllegend!🗿🍷

[@rubyhasan8520]

16 years now!!

[@bradenmcintire898]

This song had the best backstory in the history of music. Just iconic

[@user-jk9uk8ib6e]

omg!

[@jeffsexpensivemistakes2829]

have you heard afro mans song about his house being raided by the police?

[@computernerd1101]

Many years ago, I had a similar experience on a smaller scale. I lived in a group home with two sections, separated by floor. I was one of the second floor residents. Our food kept getting stolen by one of the first floor residents. There was nothing preventing the first floor residents from accessing the second floor refrigerator. We begged the staff to install some kind of lock to keep the first floor residents out of the second floor. They showed complete indifference towards us for countless months, during which food kept getting stolen. Eventually, they started interviewing someone who was considering moving into the group house. I told him, "if you move in here, you'll risk getting your food stolen by someone living on the first floor who has easy access to the second floor refrigerator." Just one day later, I saw locksmiths installing digital locks on the doors to the second floor staircases. They'd been ignoring the problem for months, but as soon as I started scaring away potential buyers, they fixed the problem in only a day. Ultimately, Dave Carroll and I learned the same lesson: if you want the authorities to start taking their job seriously, threaten them with bad publicity.

[@neumon0_]

The fact that United's stock fell by 10% and they lost $180 million dollars is amazing

[@happyvocal]

You broke my guitar? I'll break your stock. 😂😂 It's hilarious tho because this guy is super down to earth, he didn't even think this video would break the way it did

[@DarkDepth2000]

@@happyvocal he really pulled an uno reverse

[@andrewk8636]

Their stockholders lost 180 million. They lost a ton of potential passengers so they lost a lot more than 180 million and are still losing them to this day

[@gecko75]

And the fact that they could've bought 51000 of his guitars with the money they lost because of him 🤣

[@zhackiethedog]

D-serve

[@MrShmeve]

Heard this guy’s story. Came just to see if it was real. Stayed for the music.

[@nakshatra1402]

From reddit?

[@BTnat]

Reddit reposts be with us

[@aushopkins4702]

Ifunny brought me here

[@randallferguson8147]

Aus Hopkins We do not speak of the forbidden app

[@noelfletcher1149]

r e d d i t

[@dickasstley3738]

The fact that this still exists 14 years later, heavily impacted one of the major airlines and this guy still responds to the comments is amazing

[@danielacasagrande8996]

Actually it’s 15 years

[@dickasstley3738]

@@danielacasagrande8996 doesn't matter

[@prodoge2795]

Always flew Southwest. We were coming home from Arizona after visiting our family for Thanksgiving and we had some really cool shirts we got. I remember I had a Jeep shirt that was right out on top when my dad closed the suitcase the last night we were there. When we got home the shirt was gone. Not in any of our other luggage. A few others were missing too. The ground crew or someone swiped em and we lost about $100 worth of stuff and some really cool shirts I loved.

[@victoriascott774]

I had a really odd experience with Spirit last time I flew with them a year ago. Your not the only one who had some clothing stolen though mine was literally every piece of underwear I brought with me on my trip. Laptop was perfectly fine though thankfully but it was still a weird and gross experience.

[@rabbit0664]

​@@victoriascott774That's just weird. I feel you on that. Some years ago I had two other female roommates. We all had flown from the same airlines and gotten a ticket saying our luggage was searched. They wound up dethreading my pants for some reason and also took all of our razers. This was check in baggage too. Creepy how someone's stealing used razers.

[@timothylegg]

Try the TSA. That happens to people.

[@nhwank]

Testimony to the voice of the customer, literally amplified! The power of the internet. “Smoke-on-the-water” by Deep Purple was also an amazing success fueled by the disaster of their venue and equipment being burned down by a lunatic. Recently I have been traveling with our startup’s prototype as carry-on on direct flights. A couple of times I was asked to check it and I said, “if you lose or break it, it will make sure you will replace its build cost of $50,000 plus liquidated damages as it is revenue generating equipment.” Only once we compromised on “gate-check”. We now shrink the design size and cost by a factor of ten to avoid scale-up and avoid these nail-biting situations. The only positive outcome of such a mishap could be that I could go back to playing guitar and compose a song😂.

[@sammym5142]

Yeah I'm pretty sure the grounds crew stole my luggage in Philadelphia after I was forced to check the bag in at the gate, handed it to the loading crew and that was the last I saw it. I like to picture some man walking around wearing my short shorts in Philly

[@SIYABONGA-fk5hl]

Who is here in 2024❤

[@user-hr1pp5tz1e]

Me

[@steve-bk1qd]

I teach English as a foreign language ...there's a reading exercise about this story... inspirational story

[@THEGAME-ko3mg]

This song is a cultural icon. We were taught about it in university, marketing class, as an example of how not to handle a costumer complaint lmao.

[@sonsofmaxwell]

Thanks for stopping by!

[@TFYGE]

​@@sonsofmaxwellAs Billy Herrington said: "♂️YES WE CAN♂️" А лично от себя хотел бы добавить что за поломку гитары нужно было в ответ сломать DI...[DATA DELETED]"😅😅😅😅

[@Holokat]

Same!!! this song was shown to me ten years ago in my training days when I worked for AA!!!

[@washingtonlass]

​@@sonsofmaxwellAnd we got an absolute banger of a song out of it, too! I still randomly come back and listen to it because it's brilliant and just a damn good song!

[@user-eo1dq6jy3o]

United just did it again. Broke a guys 1962 Gibson. Now they’re saying he has no claim

[@BANGbucketHEAD]

The funniest thing about this is it cost United Airline shareholders 180 million dollars just because they didn't want to replace the guitar

[@toad9881]

Lol

[@austinloui9075]

Damnn

[@junetong1907]

United excels at avoiding the obvious and easy fix until it escalates. In my case, they wouldn't give me back my first class upgrade certificate after they didn't honor it, and a few well-placed letters later, I had 14 upgrade certificates in my mail. I didn't have to write a song (but I really wish I could).

[@statisticsnerd6224]

Well it was unrealised loss so all good now

[@anthony_galati]

....Elaborate??? Was there a legal case set up?

[@alexiseptimus8362]

14 years and this music quality is much better than what we have today. And the story behind it make it even more epic.

[@tanakasensei3450]

Just watched Be Amazed feature this story in their fifth installment of revenge acts, and I just had to see this masterpiece for myself. Just love it!

[@itsame43]

Actually it was sixth he mistitled

[@antoniomurrain2783]

it actually is the sixth installment thats what got me here too!

[@abhijitkumar4911]

Me too 😂

[@monkey3964]

Don’t make an enemy of an artist. Creativity is a powerful thing.

[@Justin-yt7pi]

Yeah just ask that Austrian art student turned leader of Germany.

[@justsomewanderingomen3751]

@@Justin-yt7pi Art student? Last time I heard he didn't get accepted.

[@Hallow_Ghost]

@@justsomewanderingomen3751 Dont need a degree to be an artist.

[@Justin-yt7pi]

@@animequeen78 ha?!

[@robbieaulia6462]

@@Hallow_Ghost Hitler: the art of genocide

[@safecriib2392]

The 2.7k dislikes are all united employees

[@sadnishi8109]

Exactly

[@1MadJack1]

‎

[@zenith7996]

Fax

[@shanemichael6517]

😂🤣😂🤣

[@jessicacarranza2959]

🍵

[@user-kn2do4wq7b]

The best come back a man can do,sir u r officially a living legend

[@garishanth]

I got here from BE AMAZED's latest video. This is perfect!

[@girshwinlayman876]

Me too 😂

[@Corrie-_-]

Same, was looking for this comment 😝❤

[@alexbreezy1652]

Same here 😂😂😂😂

[@frank2mb]

AHAHAHAHAAHA same same 😅 didn't regret coming here, song is actually good 😊

[@zavier2222]

Same

[@CanadianTeaMaker]

I think 100% of the 1000 people that disliked this were United employees.

[@RAHAL37]

Lol

[@saeedtahir8515]

Lol

[@Seychelloiss]

That is possibly true but is it any less true than the possibility that 100% of the 81,000 likes are employees of competitor Airlines

[@narekhartunian1796]

CanadianTeaMaker no doubt :)))

[@Z0mbie999]

Yah

[@jackl2383]

Made united lose 180M dollars with a $180 budget.

[@Isaax]

@@chanhongooi2190 read the comment again, slowly

[@kmcshane8725]

It's clearly not worth saving $1200 for losing $180,000,000.

[@aminiman1330]

@@Isaax Lol

[@adolphus28]

Decisions of management eh...

[@pinklatte8696]

*_hashtag didn't regret it_*

[@swan4091]

14 years ago and still never got bored of it once

[@ss_croaker]

This was one of the early wins social media companies (Twitter and Facebook) were looking for - "United Breaks Guitar" eventually became a Harvard case study

[@GlamorousTitanic21]

United refused to pay him around a few thousand for the damages, and instead their stock fell 10% and lost them over $180 million. What can I say. Karma can be a real bitch.

[@akira9195]

Thats internet for ya

[@ultranetheritechannel2057]

No need for the "karma can be a real bitch" part.

[@theguywiththeyellowprofile3951]

@@ultranetheritechannel2057 why Not

[@organiccold]

@@ultranetheritechannel2057karma is indeed a big bitch hahah

[@eddielane9569]

Then they had their Just Desserts.

[@patricklundquist9869]

Back in 1967, United crushed my Kent 12 string guitar on a flight from San Francisco to Chicago. I didn't get paid for my guitar either. It never even occurred to me to sing about it. It's the song that is the true genius of this story. So, when life gives you lemons, squirt the lemon juice in your enemy's eyes.

[@kempinnd7738]

12 string? Damn how come u have that much of string

[@patricklundquist9869]

@@kempinnd7738 Spare strings. I can break 6 strings and still have a 6 string guitar.

[@JayJayS89]

you have this awesome pic of you playing guitar but no videos :(

[@patricklundquist9869]

@@JayJayS89 If it only involved screwdrivers, wrenches and hammers I'd be in business but at 73, I'm technologically challenged. As soon as I figure out how to operate a Zoom H4 and then figure out how to upload to KZbin... Then again, I've figured out how to respond on KZbin so how much harder can that be?

[@JayJayS89]

@@patricklundquist9869 uploading raw footage to youtube Via your phone is pretty simple, its the whole editing part that is a lot harder/time consuming!

[@JadeDranreb13]

I noticed he's using a broken guitar and it made me chuckle. 1:09

[@Rodderick901]

After hearing this, I'm never going to fly by United again.

[@adzzil]

2.4K United employees disliked this

[@keithwright4272]

That is just too bad

[@Flogge11]

no the 2.4 is all the SJW's who are offended by the cultural appropriation concerning Sombreos and fake moustaches.

[@uniformorca]

Agree I bet they were gret not doing anything now that they're on KZbin

[@viniciusg4mer940]

Dean ambrose

[@jazzsupreme6730]

2.5 dislikes this now

[@brendancurtis7848]

It’s been 11 years and I’m still not done enjoying this absolute masterpiece

[@akshonclip]

Same here. I come back every now and again for the catchy lyrics.

[@PurpleOnThree]

Agreed! When I need a good laugh...😂😂

[@shiislittleroom]

Yeah lol

[@lancelotdsouza4174]

Same here. I listen to it when I have to fly

[@PurpleOnThree]

@@lancelotdsouza4174 now that's funny! 😂

[@TemperanceSunlight]

I came back here after an artist from my country got two of his guitars destroyed by Delta during their american tour. So yeah, I can't believe this keep happening more than a decade after this song was released.

[@A-Lgaming-official]

I love how United hasn’t tried to take this down

[@Heythebrodyboy]

Cause they would be signing their own death certificate

[@michaelmurray4410]

Flew Japan Airlines, lost a D45, after 30 days i received a full apology and a check for 3800. It the process Japan air was awesome, never made excuses, assigned a human to personally see that my complaint was addressed. Thank you so much for not being like United.

[@agent4ww191]

A D45 can you tell me what that is and I apologize if it is something I don't know if it's available only in one country

[@user-es1hl7wq9z]

A very expensive accoustic guitar.

[@RCAvhstape]

They probably disciplined the employees responsible, too, which is how you fix glitches.

[@acer3573]

Deferential, honor-based culture. They feel ashamed if a commuter train is only a minute late.

[@AlekzanderTamayo-ln8bf]

W airlines

[@Isaac-ib3wp]

United ticket sales 📉📉📉 Taylor guitar sales 📈📈📈

[@LVTwinturbo]

stonk

[@falco3471]

Stonk

[@titan4110]

stonks

[@Praveen__phoenix]

Stonk

[@ilns]

stonk

[@MortalScum]

14 years, still great!

[@crmstudiosbc]

The fact this was released 14 years ago and nothing has changed 🤣🤣

[@PiXimperfect]

My professor brought me here while I was in college studying Public Relations. Glad to find out I'm not the only one here from study materials.

[@lunaryt3652]

hi checkmark

[@blaue7383]

I never expected you to be here.😅

[@avrilsd]

Here from study materials! 😂

[@a.alhashimi780]

same over here ,by international business professor :)

[@PraveenKumar-rc3uh]

Father of photoshop

[@mwbgaming28]

The 4100 dislikes are probably from United employees and shareholders

[@Ferox363]

😂😂😂 скорее всего

[@thatlolguy6799]

That's what I was thinking

[@FalsaI]

Yea😂😂

[@jimperry-cz8bt]

And people who hate guitars.

[@dadaverdiyev4098]

😂

[@games4music]

Timeless lesson! Accept responsability! Do what is right! Some airlines don't learn the lesson, so many years after and they still have terrible customer service. A masterpiece song David Carroll !!! 👏👏👏 It's year 2024

[@kingmasterlord]

i recommend this song every time an airline makes the news

[@avondez]

I'm 11 years too late but this song is really catchy

[@HowardH]

Came here from reddit in 2020?

[@michelmagix]

It looks like some damage is irreversible.

[@avondez]

@@HowardH Yes

[@johnnieuwenhuijs667]

You just came from I funny too huh.. lol

[@jonf3387]

Rule 1 lol

[@joannaortiz9015]

This video and the infamous incident were discussed in my textbook for my MBA class, Crisis Management. I had to check it out for myself and wow, shame on you United Airlines! Kudos to Dave Carroll for handling this with class.

[@maxygirl09]

I was just reading an HBR case on marketing about the incident. I decided to watch the video first to get some context. It would be an interesting discussion in my MBA class this weekend.

[@MoniYakova]

I also know this song from a case study i read in uni.

[@free.KayFlockaaa]

he was at my school presenting about his story and stuff

[@jimmygu777]

Yes, this case is also on my MBA course materials. Nice job, United Airlines!

[@anonymouse2428]

More material for your textbook: A highly litigious hotel chain whose name rhymes with Narriott is facing a lot of public backlash after refusing to reimburse a guest whose luggage they gave away to a thief. This incident was widely popularized by the media causing the company to face a lot of ridicule and unplanned cancellations.

[@LoveToSpootch]

Amazing. Just found out about this from a random Facebook post. Refused payment. Writing song as revenge. Their stock falls by 10%, AND end up paying 3000 dollars as compensation. Just, absolutely amazing!

[@OneStreetOver]

Now we can add Delta to the list. But we have fly dates coming up and all I can do is pray! Revisiting this song and I still had to listen to the whole thing again. The song and video are just so well done!

[@AishaYMusa]

As a wheelchair user, I made the decision to stop traveling by air about 5 years ago because airlines break mobility equipment more and more. Because of that, I love this song.

[@GetRidOfHandles]

United Breaks Wheelchairs

[@giga_slayer]

Stand up for yourself.

[@marawanmohammed4576]

@@giga_slayer oh shi

[@Pro_Gamer_84]

@@giga_slayer bro 💀

[@mstacy1575]

Baggage handlers just SHATTERED my chair on a Hawaiian Airlines flight, with passengers watching and filming on cell phones, just like this but worse; everyone on the plane heard my chair hit like a car crash under our feet. I informed the flight crew I would be checking out my chair carefully. When I got off the flight (last as always) there were 3 passengers with phones taking video. Backing me up. 🫂🙏 Airline employees were there too, and I had an exact replacement in less than 48hrs, which is excellent for life in Hawaii, where everything moves slowly. I really do think this song changed the world.😂🤣😂🤣🤞

[@MasterV235]

Not only are they breaking guitars, they're breaking passengers!

[@anggahartoto]

Masterv235 i get it

[@joezeke6107]

For sure!! You'd think they'd learned by now! What's amazing, too, is a few days after I saw this video I was supposed to fly from San Diego to Seattle for a family reunion. The family told me, "Bring your banjo!"...a beautiful instrument made by Deering Banjo Co., easily on a par in quality and craftsmanship to Taylor Guitars. I told them, "Hell, no," and sent them the link to this video!

[@UsernameAss]

in 2001 they broke a tower (UA175) and four terrorists(UA93)in a single hour,in 2006 they forced a world war 2 veteran to leave,in 2008 they force another person to leave,in 2009 they broke someones guitar,in 2017 they broke a vietnamese doctor, lets just name united airlines as fight club.

[@lmk69]

Bruce Wayne agrees Panther.

[@slavikkg1798]

:))

[@yisroelhomnick6175]

I just played this for a woman whose niece was not allowed to travel with her luggage that had her clothes in it. They explained to the United workers that the niece was getting married the next night, and needed her clothing, but United HAS RULES!!! I also played for her when they dragged Dr David Dao off the plane along the floor. United is building quite the reputation.

[@aditya_tiwari893]

anyone come here through rishabh bidhuri❤

[@miayi4498]

It’s been a whole 13 years and this song is still a masterpiece.

[@watercat1302]

Like a classic piece, this song will live on as long as there’s customer services…

[@sangeyasha5435]

soon it will be 15 years

[@legendofman12]

14 years later it's still catchy and 14 years later I still won't fly United!

[@bloodlineanimations3634]

Moral Of The Story: DON'T ANGER A MUSICIAN.

[@princesskunji]

In today's times, don't anger anyone with access to the internet! 🤣🤣

[@basicchou2002]

True

[@radio9632]

Tell every male that wanner date taylor swift too lol

[@Slakovski108]

no, the real moral of the story is : never fly with united

[@ThatLaloBoy]

Is it though? Because after this United moved from guitars to people, then ended up having record sales and record high stocks. 😒

[@kingskullGamesYT]

What a legend to make a song all these years

[@PerpendicularFlight5]

Pay

[@LanceofLonginous]

The fact they lost so much money warms my heart

[@alekz112]

It's a common misconception. It was a low day for all airlines not just United, and as a matter of fact, United closed higher than they opened on the day in question. en.wikipedia.org/wiki/United_Breaks_Guitars#Stock_price_effect Nothing short of revolution can make megacorporations stop.

[@rinsekai]

@@alekz112I thought u were defending the corporation for a sec. W comment

[@gigachadzilla]

just a bummer that none of the higher-ups feel it. they just do shit like take away benefits from regular employees and cut out all leave payout and grants and funds for employees that aren't completely mandatory by law, so the people on the board of directors, or anyone who's job title is a commonly recognized acronym, get to still give themselves insane 6 and 7 figure bonuses, then pat each other on the back. this would have had to make an impact so profound that it made them non-viable financially to continue. if they can rearrange the books, or crunch numbers by taking away from regular hourly/salaried employees to satiate the corporate elite's greed, they'll absolutely do that every single time, and they'll never learn, which means they'll just make their employees and stockholders bare the full force of the negative financial consequences that stuff like this brings about which leads to them unscathed to just keep on keepin' on. hella dope, right?

[@castleanthrax1833]

Share prices going down isn't an actual loss. It's a loss on paper. When shares go down, nobody loses anything unless you have to sell your shares at a price below what you paid for them. Regardless, it wasn't United that "lost" when their share prices go down. It's the shareholders.

[@firuzleestar]

guys, I need to collect 10k on my KZbin channel, the American people are very kind, help me collect 10k ON my channel, please subscribe I'm making music

[@OriginalDonutposse]

In Irish folklore, even kings feared angering poets who were skilled satirists. The poets could write a poem that would literally kill the subject of the satire.

[@cclaytoon5892]

Interesting 🤔

[@fumothfan9]

They had the right idea. Wayyy ahead of their time

[@ONeil_is_here_]

Basically an Eminem disstrack

[@blackegret666]

Come to think of it; maybe that's where the phrase "Murdered by Words" came from.

[@archae108]

Good. Very good

[@torisisk5252]

Imagine not paying 3500 dollars, and it cost you millions.

[@chalk6ix_nz950]

Who knew a song would almost destroy a major airline....

[@kath5201]

This is the ancient Power of the Bard. To put your message to an unforgettable tune!! Proof is, the song is still on You Tube, and USED by United Airlines as a training video. And they lost a heap of change.... BRAVO!!!!

[@sonsofmaxwell]

Thanks!

[@SatumainenOlento]

*Power of the Bard is right!!!!* 😅😊 Never mistreat a bard! He can take you down from your throne!

[@chrisdawson1776]

More like power of the tard

[@rainbowfranklin]

Dave used vicious mockery! NAT 20 120,000,000$ in damage!

[@TheEudaemonicPlague]

I was wondering if anyone else would think of this....I didn't mention it only because I was thinking about a better song written about a closely related issue....James McMurtry's Airline Agent, from his Walk Between Raindrops album 1998.

[@agbook2007]

Ah, back to the simpler days of 2009 where the only things United broke were guitars... 👎‬ Now it's "United gives you scars"... 😑

[@jeannetterook4579]

When a fictional story like Shirley Jackson's The Lottery comes True. David Doa would a lottery he didn't want so they beat the shit out of him

[@nichthier4472]

best comment ever! XDD

[@holythirteenx1]

agbook2007 I pray to God that Chris Ray Gun has a parody on the way.

[@jdstep97]

You said it exactly, United breaks guitars _and_ gives you scars. Somebody needs to write another song. Come on KZbin folk, somebody has the talent. We want another song.

[@jfryza]

United breaks guitars. United gives passengers scars. United passengers seeing stars. Rather take Northwest and only get SARS.

[@skyguy1625]

This song definitely united us.

[@SACHIN_1733]

Kon kon rishab Bhai ki video dekh kar aya hai 😂😂😂

[@JITU6537]

😅

[@elliotsoderblom4258]

I just need to say thank you, from the bottom of my heart, for this song. :) United Airlines broke my $5,000 wheelchair this summer (and I finally just raised enough money to replace it). I have never in my life met a more heartless and indifferent group of people. I'm flying again this week with my new wheelchair, and I'm absolutely terrified after what they did to me and my service dog. So thank you for this song. I'm going to play this on a continuous loop during my trip, to hopefully ease my nerves a bit. That was the first and last time I will ever fly United Airline. :) Even though this video is 6 years old and about a guitar and not a wheelchair, it still made me feel so much better. I needed this...

[@trangtran7674]

Im so sorry for your experience, and that’s so sad when they seem to haven’t changed a bit after that hugee loss :(

[@atwajesper9434]

Sorry for what happened to your wheelchair. I hope your travel was a better experience this time around. Btw, this happened nearly 14 years ago. The video was released back in 2009.

[@ivanmusenko1890]

Cause United breaks wheelchairs!

[@JamesTheManiac]

Wow that's just ridiculous. Sorry that happened to you. I'm glad I've never had to travel by air in my 15 years, so far. I've been worried if I ever have to that my personal stuff with my lost or damaged in some way.

[@janetomes6243]

I am very sorry this happened to you..did you see comment above by Aisha? She got them to replace her ruined wheelchair in 48 hours

[@SchmeatLord]

The most passive aggressive and proper diss track I've ever heard Edit: Since when the hell did this get 941 likes

[@psxndc]

Hardly passive aggressive - it's straight up aggressive. And brilliant.

[@MrPitcherG]

I can only imagine how cathartic writing, singing, and producing this music video felt. The whole world is on his side, and we all loath companies that treat us this way... like shit.

[@thinglet2478]

@@MrPitcherG From now on all distracts should be in the form of country songs.

[@celina7663]

oof facts

[@nathancourtney7190]

1000th like👀

[@jakewest6848]

All the guitar players are cringing when they found out it was a taylor 😭

[@OmegaSpark01]

Time for this song to make a comeback. Some poor bastard guitar got thrashed on tiktok

[@samuelb-1406]

2009: United Breaks Guitars 2010's: United Breaks Pets 2017: United Breaks Humans What's left to break?

[@caitlynsult2685]

2020: United breaks Coronavirus

[@kirakelvinart2169]

Hearts

[@AceYYC]

The airplanes...

[@jeffreyflees2484]

*T H E P L A N E*

[@user-oksh]

Over 2020: United is going to break a plane someday So let's not get on that hell airline!!!

[@VP80867]

I was a flight attendant when this came out. I always let passengers bring their instruments in the cabin. Let them take up a bunch of overhead space! Musicians are awesome passengers. I once had an entire flight of ACL performers flying Austin to Newark. It was amazing. Everyone was so chill. They ALL stayed seated so a woman in the last row could get off and try and make her connection to Norway. Bring Back Art!

[@jonny-b4954]

They made me like leave it by the door of the plane and they put it somewhere else. Was waiting outside the door when I departed. It worked.

[@solanuskc4303]

Too bad as a flight attendant, you are already beyond the point when a traveler may have checked their bag.

[@dacsus]

Even piano?

[@1000CalorieSnackPack]

@@solanuskc4303 Yeah this story makes no sense if they were an actual flight attendant

[@sk4le10]

One time I just was allowed to put it overhead... Other time, they spotted my guitar with me in the queue, told me to stay by the side, waited until the whole queue was on the plane, and only then, 10 minutes before take off, told me to buy extra sit for the instrument... Thanks Ryanair

[@BrandonJacobLacroix]

This is the most creative way I have seen of addressing this, we all have experienced something like this too.

[@bigoofersrock]

Fun fact: in total, this song costed around 180 million dollars. This is because of united airlines losing 10% of it’s stock.

[@bigoofersrock]

its*

[@liamsun3208]

United: We treat you like we treat your luggage.

[@RuminatingKiwi927]

No , they treat us like bombs in a bomber planes bomb bay

[@nickmorzinski5558]

@@RuminatingKiwi927WOOSH.

[@sisyphus349]

To this day this is a marketing case study in business schools on how NOT to handle a customer complaint in the digital age.

[@louiegrant5244]

Lol here from a digital marketing class. It's true.

[@kreiveroriginal]

Also from a marketing class and this was my homework

[@101Volts]

Did United think that 2009 was still 1979?

[@petrol_prophet]

Yep, here from my Social Media Marketing Class at UT Tyler lol

[@daftar2850]

Really even i am from a marketing class

[@laurisalokoski2719]

I was on tour with a blind musician. He was supposed to fly home from Amsterdam to Sweden with Ryanair. He went to the Ryanair counter at the airport and asked for assisted boarding. They said ”somebody will be with you shortly”. Nobody ever came. He came back to our accommodation and said he had missed his flight. Never choose Ryanair.

[@therussians1351]

Time to start again, United broke another good guitar...

[@SirSpinalColumn]

I just saw an article suggesting that the resulting poor publicity from these videos caused a $180,000,000 drop in share prices. They probably should have just bought the dude a new guitar.

[@GamesGregory]

they did actually... after they have seen what they've done. they payed for 2 guitars.

[@bostoncat3447]

***** The two custom made guitars were given to him by Bob Taylor of Taylor Guitars. When United belatedly offered him $1,200 for repairs and $1,200 for in convenience, he refused to take it and United donated the money to the charity of Dave's choice.

[@czdaniel1]

They should have bought him a new guitar because taking reasonable care of customer's belongings in their care is their responsibility. That bit about $180,000,000 drop is a nice way to end a story on a feel-good note, but the conclusion you are supposed to draw from basic stock-market volatility is as misleading as any Hollywood fairytale ending.

[@VestedUTuber]

United is actually using this video as an example of why you shouldn't go around breaking people's luggage, and why good customer service is important.

[@SirSpinalColumn]

The funny thing is, about 4 months after posting this I booked return flights from Sydney to LA flying United. Go figure huh?

[@fluffkin8159]

who's here after watching BE AMAZED?

[@Corrie-_-]

I actually didn't think so many of us would be out here haha. Love Be Amazed, and this song 😂

[@thegreatrussian54]

Mee😂

[@TokingJoker]

Hey, United just broke a kid's wheelchair-can you cost them another 180 million or so???

[@jembautista2678]

My Professor in Corporate Social Responsibility brought me here. This is the best customer complaint I have ever encountered!

[@sonsofmaxwell]

Thank you Jem!

[@wolfim.3343]

@@sonsofmaxwell it is used in schools and universities all over the world. my son heard it in high-school here in Germany a couple of years ago

[@andinoschmidt8297]

​@@wolfim.3343 i just saw it in a paper in my university in Argentina. This dude make history

[@wassillamnaouar4471]

Same here in Belgium for my strategic marketing class, impressive !

[@tkrc1888]

I’m here from Digital Public Relations 😂

[@andrewhiteeminem]

This is the most expensive guitar ever crashed. 180mil. $ Should be stored in a museum.

[@sdmqt6896]

I approved of the proposal

[@p.boscardin]

Expensive*

[@ecardona70]

@Jude Boon wait why did it cost them 180 mil

[@johnmc-crane2374]

@@ecardona70 it caused their stocks to fall and in end they lost 180 million

[@only_epicmizo9082]

its only 3grand

[@sprinkles46]

The greatest passive aggressive revenge in vengeful history

[@uzcraftz4608]

How a single guitar made United Airlines lose $180 million dollars.

[@elainabott3275]

United: doest pay 3500 to replace a guitar United stock: drops $180,000,000

[@sixtynineseconds5673]

They paid it after the song was released.

[@Nov_Net]

@@sixtynineseconds5673 the damage has already been done

[@sixtynineseconds5673]

@@Nov_Net Yes damage to the guitars was already done.

[@gigachad6844]

@@sixtynineseconds5673 and ur brain too

[@sixtynineseconds5673]

@@gigachad6844 G mad I see

[@safiiyaa]

*They're still breaking 'em, 2020 bois*

[@ChaoticAngelKitten]

Saffy • 30 years ago they’re also breaking people’s teeth and giving them concussions... >,>

[@idk-xo7pr]

And killing dog SERIOUSLY DOGS AREN'T LUGGAGE DON'T PUT THEM IN THE OVERHEAD LUGGAGE THINGY

[@safiiyaa]

@@idk-xo7pr God damn, yeah I forgot about that one. But that was the flight attendant's fault, why she didn't question putting a LIVE CREATURE in a CLOSED SPACE for hours is beyond me...

[@ChaoticAngelKitten]

Saffy • 30 years ago Oo... this one I don’t know about. Must look it up...

[@safiiyaa]

@@ChaoticAngelKitten kzbin.info/www/bejne/iIK7lKSbbZmHqMU

[@zlchannel484]

Who came from Andy Jiang?

[@Under_Suspicion]

how did you know

[@YepItsSandro]

How did you find out

[@Menderboi]

Me

[@raz0rquack]

Me

[@chickenchicken777]

How did you know?😂

[@audievickers132]

This song is LEGEND among my musician friends, even after all these years! Thanks, Dave and the guys!

[@williamsteinhour4876]

This never gets old... It's hard to fathom why United didn't offer the band $100,000 for the rights to this song to get it off the Tube! I sure hope the band gets royalties from the Tube!! 21.7 Millllllion views!!

[@pedrocruz5947]

That would probably make it worse as that's pretty close to censorship. Anyway, even an apology wouldn't save them at this point.

[@rahulkadam900]

Yes, I watch it third or fourth time after few duration. I don't no why I like it too much.

[@nathanielhellewell]

considering he would have made around 48k on this video it seems like it turned out pretty good for him.

[@mellembrnenema2219]

22 Million*

[@SubatomixGD]

now 22 million views

[@johnhoyt8880]

This is about to become popular again.

[@Livinghighandwise]

Yep.

[@johnhoyt8880]

And this poor girl also suffered from abuse: slippedisc.com/2017/01/united-airlines-smashed-my-cello-to-pieces-please-help/

[@haylie2904]

John Hoyt that's right

[@SgtJoeSmith]

John Hoyt i been refering to it on all the dragged off asian guy videos

[@josedelavega99]

Still is😂

[@EvertonLuizBastiani]

After learned about this story, I made some research about Taylor's guitar prices. Jesus, it's really deserve this video. This song won't die.

[@origamiman7891]

The only man who can singlehandedly bring a company to their knees

[@jalifritz8033]

Not the only one

[@SorobanWorld]

Elon Musk five months later ... hold my beer.

[@baltulielkungsgunarsmiezis9714]

Government officers can also do it.

[@bruscodanny1699]

My father and a Mexican oil company . You have to be a man

[@zigzag8949]

Dylan and Bud has entered the chat

[@akashbose9253]

I can't believe this case is being taught to me in Master of business administration in services marketing

[@srinivaskari]

lovely

[@johnmcginnis5201]

Don't be. I play this video at the start of a IT class in customer management. Companies who don't care for their customers care for their investors even less and that is what kills the stock.

[@tonttu94fin]

business information technology student from Finland here, i bet this is the most used example of how to f*ck things up in service design

[@johnmcginnis5201]

@@tonttu94fin What's that line? - "Hold my Beer!" Boeing is giving a good run for the money with the 737Max fiasco. That will end up being a MBA case study as well.

[@ZackTuNan]

😂😂 that’s epic

[@Bikash_kr]

Came here after the shorts of "Bidhuri Rishabh" 🎉

[@JITU6537]

Mee tooooo😅

[@user-ic5bt5jb7b]

Misson passed +1000 respect

[@jasonkim1975]

And now United Breaks Passengers

[@spoofer20]

And wheelchairs that cost 37k euroes

[@TiffTheTyrant]

HAHAHAHAHAHA

[@united7476]

HAHHAHAHAHAHA fuck off

[@lavishmarlin4056]

Jason Kim can't harm any passengers if you don't have any passengers. Think about it

[@vincentstruckstrainsplanes34]

oh fuck you

[@kadematyis6578]

When I was training at Southwest Airlines as a new hire for the ramp they showed us this video. They said that this video ended up costing United airlines a fortune. If they had just replaced his guitar they could’ve avoided so much trouble.

[@Fil0girl]

Southwest has the best service! I fly them whenever possible. They're especially good if you travel with someone who needs a wheelchair in the terminal. One time they were short of pushers, and so a pilot took care of the little old lady traveling on her own.

[@ExtraLivesMusic]

Yes. Our band flies Southwest whenever possible, for many reasons.

[@tanakasensei3450]

I love how Southwest is using this as a training video

[@42ckev]

A 180 million blow for not giving this guy a new guitar...I hope it was worth it United.

[@neilbryllemalunes3837]

What a genius!🙌 Song's catchy, message is loud and clear

[@jazz_prodzz5761]

United: Let's see, whose property should I break? A. Military Vet - nah, we'll get beaten up B. Lawyer - Nah, we'll get sued C. Musician - oh yes, the perfect one Musician: *So, you have chosen death*

[@fumothfan9]

*breaks doctor*

[@Awesomeguy-lx5xr]

@@fumothfan9 lol

[@PrinsTan]

Liked the comment but it’s « whose ». Who’s = who is.

[@jazz_prodzz5761]

@@PrinsTan nice eye

[@angolin9352]

@@fumothfan9 Pls rember

[@v.16.18]

Kon kon rishab bhai ka short video dekhkar aya hai😂😂😂😂

[@mine_own_gaming785]

Mai bhai 😂😂

[@v.16.18]

​@@mine_own_gaming785😂😂😂

[@Mr.rocky.2k]

😂😂😂here

[@v.16.18]

@@Mr.rocky.2k 🤣😂😂🤣

[@DD-ei1zy]

Still listening in 2024

[@justaguywithnoface6370]

"Company Man" brought me here in 2020

[@pysky4u]

Same LMAO

[@TheFu1709ck]

me too

[@supergamer-tt8lq]

Goddamn I am also here from Company man.

[@Nitrogem35]

Eat your cereal in 2020

[@danelisslow3269]

Ditto

[@someonetheanonymous7906]

Fly United checklist: -Bring no pets -Bring no musical instruments -Prepare for a beating

[@AngelSamael]

It's the Battle Royale of airlines, you are going to have to fight to stay on that plane.

[@suscribeteamicanalsinrazon182]

What happened with the puppy?

[@Mars-ev7qg]

@@gamingbitchface6823 I'll never fly United again. In 2015 I flew United from Huston to Bogota. It was the flight from hell. Those cheap bastards actually charged extra for everything even water. This was a seven hour flight. But the worst part was that every seat had a TV screen that blasted the passengers with ads for the entire flight. The only way to make it stop was to pay a fortune for one of the terrible movies they wanted to sell us. I actually paid a about 200 bucks more for a flight back from Singapore a few weeks ago just so I wouldn't have to fly United.

[@someonetheanonymous7906]

@@Mars-ev7qg I know somebody who flew Newark-Manila with most of the stopovers in US territory. They served no food for 23 hours because said US stopovers were domestic, and domestic flights need no food, according to United.

[@ThatLaloBoy]

@@gamingbitchface6823 unfortunately in some markets, it's the only option. So as much as people want to boycott United, the sad fact is that they have a monopoly in multiple markets. That is why they had record earnings even after beating that one passenger.

[@shelbyallen99]

This definitely took more than $3,500 to shoot, and it was absolutely worth it.