Using Apple’s Tools to Fix My iPhone

[@MetricCrusader]

I work at an Apple-"authorized" shop. The reason it goes back to diagnostics mode after System Configuration is you're supposed to then run the Post-Repair Diagnostic to ensure everything works. I'm surprised to see they skipped that here. Perhaps it's to save time in the phone call?

[@Kossine]

Probably because they don't send the dock that is required for running the faceid diagnostics too.

[@MetricCrusader]

@@Kossine Sure, but it'd be easy to include that too. What you're getting with this self-service kit is better than hamstrung third-party shops, but still lower quality than going to an Apple store, because you can't run any diagnostics before or after the repair. And, I doubt having the dock is necessary for the Face ID diagnostic. It's good for making high-volume repairs easy, fast, and consistent, but for home use, I'd be okay holding the phone steady with my arms.

[@DemePoole]

@@MetricCrusader Someone might be a little biased, here. You don't need all that crap to repair simple things. It's an obvious attempt to actually discourage DIY repair.

[@KissMyChancla]

@@DemePoole I work for an Authorized shop and I even agree. I understand some parts of the process but they make it into a whole ordeal. The calling process is so "System Configuration" can be ran which pairs the screen serial number to the phone's serial number. Otherwise, FaceID won't work. Hence why they ask for your IMEI/Serial Number. They definitely half-assed implemented that though. Rather than building an online software, they made it so you have to call and likely wait on hold so they can run it over the phone.

[@DemePoole]

@@KissMyChancla All the pairing nonsense is why I will not buy anything newer than iPhone X for refurbishment. I know Face ID still won't work if the original parts are not present, but at least you can change a battery in an iPhone X without getting prompted that the battery has been replaced.

[@muditahlawat]

That's a lot of packaging coming from a company that's saving the environment every 5 minutes.

[@scotrick3072]

- Meh. As opposed to other electronics companies? They're all awful. At least Apple lets you rent some cool sh*t :).

[@sherlockmaverick]

@@scotrick3072 Because their shareholders forced them too. They should do more. Also, isn't Apple all about being better than the competition? They can beat the competition here.

[@TheSkcube]

@@scotrick3072 Motorola, and now other smartphone companies have tied up with other companies to provide spare parts that don't require 96 pounds of kit to be shipped two ways.

[@zerotwo_.002]

@@scotrick3072 yes they all are awful but apple is just the worst. It's not the one which does it better. Try taking apart an android phone it's a lot easier and cheaper (if you fail )

[@PvtAnonymous]

uhh you complain about the packaging but the fact that you're supposed to throw away perfectly fine screws is no problem? Because barely anyone will rent this kit, but literally EVERYONE will have to throw away a set of screws for no reason. FYI: with Macs you don't get another set for some reason.

[@keiths4419]

Been a Apple employee, who repairs phones in the apple stores, those are the same tools we use, the heating element you didn’t use correctly, you have to continue to cut the adhesive and heat till the screen separates within the heating machine. Makes removing the display much easier.

[@chaimmallakh5181]

What is that position called I am extremely interested in that position but not sure what it’s called

[@hussamar3934]

^^^ im hella intereasted too

[@hitman_zulu]

@@chaimmallakh5181 Most would be what they call a Technical Expert , then Above that Genius. The "Starting Role" at Apple for Service is the Technical Specialist.

[@Questchaun]

go figure on that one.

[@keiths4419]

@@hussamar3934 You would have to start as a Technical Specialist, and get to the Technical Expert Position to be able to repair phones.

[@BoringDayDevelop]

I work at Geek Squad, and we're apple certified. This is every tool we use, and the guides. People wonder why it takes us like an hour(sometimes less, sometimes more), well now you know why! All of these arbitrary tools and steps.

[@ukaz1400]

Why do you need to use all these crazy machines??

[@kiraangle2823]

@@ukaz1400 use them or get fired

[@BoringDayDevelop]

pretty much, we're on camera the entire time and apple can send a rep in to our store at any time to make sure we're doing what we're supposed to.

[@joziphstu]

@@BoringDayDevelop that’s a whole lot of “crazy” procedure to replace a battery and a screen

[@BoringDayDevelop]

@@joziphstu I agree, but what tim apple wants, tim apple gets

[@goneinten]

As someone who had to do 9 of these just today (work @ an apple store) feel my pain with the adhesives, our poor hands cryjj, also never put pressure on the back of the display, cup it from the edges and push the suction cups onto the display, thats how they have us do it. Also you were right, the diagnostics mode is totally separate, it's so we can run diagnostics and never risk accessing customer data, its pretty cool.

[@dwarfbeans]

Did you need any special qualifications to work there? Seems like an interesting job.

[@keyboardwarrior7538]

Pretty cool? Couldn't they make an official display not connect itself? Can software not detect the battery is legitimate? Or are they saying knockoffs are just as good so we need to verify u paid us? The diagnostic system is basically just remote adb :/

[@jamesevans938]

@@keyboardwarrior7538 to me this seems like a just get by thing and possibly they will just get rid of parts pairing for the screen and battery with the next iPhone so they don't have to do this for every single self repair

[@xboxmods]

Kinda wondering if they actually give you an extra set of adhesive, or if it's just because you ordered parts for two separate repairs. Does seem like it would be helpful to have the spare in there though.

[@FlorianWendelborn]

Yeah, I think that’s much more likely the reason for this. It’s just too much effort for such a small program to code that logic into it that if you order multiple parts for the same phone serial number that it knows which things you need and which you won’t need

[@snazzy]

There’s actually two seals per kit so I ended up with four but you’re right in regards to everything else: ie screws

[@xboxmods]

@@snazzy ah, okay. Thanks for the reply, I didn’t pick up on that from the video!

[@nadavelkabets]

I'm the guy from 12:14 lol. You can easily mess up the adhesive application so they provide an extra.

[@zollotech]

Great overview. Yeah that end part is definitely something we could do on our own.

[@Marvis1]

Seems fairly obvious but knowing Apple it wont be available for us ever.

[@fergusyoung6782]

ya, but Apple will never give repair shops, let alone end users, access to their software to confirm that the replacement parts are apple genuine. Its the reason that apple are only making this service avaliable for iphone 12 and up as they switcehd to a new system that allows them to remotely verify that parts are correct and genuine, the older devices required to be physically connected to a local machine to reset the software locks.

[@bedighovhannesian]

Hello Aaron👋🏻

[@katbryce]

@@fergusyoung6782 But it should still be possible to do that without phoning them. Also it should be possible for independent repair shops to pre-order a load of parts as inventory so they can do same-day repairs.

[@MrSamPhoenix]

Indeed, it would be very nice if  allowed pairing via their website with our Apple IDs. This would be much quicker overall.

[@AllgoodthingsTv]

This video was way more interesting and watchable than I thought it would be. Apple overkills on everything, but these iPhone are really works of art. That said, the repair program is no good and overcomplicated. Appreciate your taking the time to walk through the whole process.

[@lillywho]

It's less a work of art than poorly engineered stuff that does not take into account proper repairability. Let's not glorify overcomplicating repair.

[@AllgoodthingsTv]

@@lillywho " That said, the repair program is no good and *overcomplicated*" --> Reading is fundamental. These phones are indeed state of the art, that's why everyone is trying to catch up with Apple's hardware and industrial design.

[@gammaputra7853]

@@AllgoodthingsTv If this is art, I feel that all the artists should be offended. It is just the phone and others are copying the things that Apple is doing good while not doing the same mistakes or shady, anti-customer practices xD Stop being a fanboy and just look at the competition. Apple is especially good at selling the same hardware at "premium" triple price 🤣

[@Andrew260RS]

It’s meant to be complicated. They aren’t trying to let people repair their devices. They are trying to tick a box before the government steps in. This way. They can point and say “see we did it. Please don’t hassle us and making this program actually good.

[@galaxyruin]

@@AllgoodthingsTv I think this must be meant as a joke, no one could come away from this after having repaired literally anything else with a worse experience. A Rolls Royce is easier to self-repair than this, and the wireless odb device is cheaper than that 93lbs of junk on his desk.

[@HydrantTV]

Fun fact about these “screw holders” Yes, they are doing exact same thing in the Apple Store. This is for technicians so they don’t have to worry about screwing too long screw and it’s just faster. This is very clever in my opinion.

[@deth3021]

Amd great for the enviroment.

[@randomblogger2835]

@@deth3021 cellophane and recycled paper aren't the worst materials, it reduces the amount of training and attention needed to get sufficient competence so ironically you may actually be right, because training has an envronmental cost, as do botched repairs. even slowness.

[@NFNERF]

Tech here-- they're great for what you said and also keeping track of the screws & ESD safety. On Pixels they have torque settings on them & stores are supplied with a torque screwdiver (if your store is certified for pixels). Fun fact about Pixels, they are probably the most stringent as far as what Google wants certified repair stores to use for repairs (Though Samsung's system is the worst IMO).

[@neighborhood_k]

But then you need a new one for every single new generation of iPhone. What’s wrong with just using a weekly pill organizer? Can you guys not remember what order you did anything in?

[@YeOldeKamikaze]

I think I like the magnetic project mat from iFixIt better.

[@JustDestiny260]

As an apple tech, you need to move fast when it’s done heating. Due to apples built in passive cooling and the heat conduction of the aluminum sides, it cools down almost instantly. You need to go lightning mode moment the heating is done or it won’t help.

[@RobbyHuang]

I believe this is what is called "malicious compliance" lol. Apple clearly didn't want to make a repair program.

[@NonsensicalSpudz]

r/maliciouscompliance

[@TheSkcube]

Why would any company want to make a program that loses them money. Apple, or any other smartphone company for that matter isn't your friend.

[@mikeward1701]

No it’s not. It’s not Apples’ fault that you don’t have the practice / patience / skill / competence to use the same tools that they and Authorised Apple Service Centres use. Why should Apple expend time and money developing, new, specialised tools for amateurs to use? If you can’t use the professional, genuine tools to repair your device, you shouldn’t be repairing devices.

[@m.f.3347]

@@mikeward1701 It is Apple's fault, actually. They designed the phone, and they could have easily made its servicability less hostile to end-users. If tiny companies like Framework and Fairphone can make (admittedly primitive) modular, repairable devices, why can't the trillion dollar megacorporation?

[@TheSkcube]

@@mikeward1701 It's not about the skill to use Apple's tools. You can get comparable tools in the after market, this isn't something magical that Apple has bestowed upon us mortals. The problem is the requirement to ship 96 pounds of kit if you want to do it the way apple tells you to do it. Shipping stuff around is not environmentally friendly and that's the whole point of fixing stuff. Not everyone lives near an Apple store or AASP. As far as I know, guitar picks, hot gun/heat beds/hair dryers, suction cups and spudgers have already been invented, so Apple doesn't have to design anything new. They just need to make a manual, so that a repair can be done with simpler tools. I think one of the world's most valuable companies', can spare the time to do so.

[@gnar9524]

Worked for Geek Squad when they started doing Apple repairs. Same exact process and tools. Opening the device was easiest part of iPhone repairs. Dealing with Apple's systems were a nightmare. Glad everyone gets to see the process.

[@XeLegend]

Currently working for Geek Squad as a repair agent and yeah, the physical repair is always the easy part (aside from the damn battery tabs and display adhesive on the newer phones), but dealing with GSX and repaircal issues right before closing is why I have hated doing them.

[@brendanfarthing]

@@XeLegend How often does someone's phone end up dead (by accident) after a screen and/or battery replacement? And what compensation does the customer get in that case?

[@XeLegend]

@@brendanfarthing It happens fairly often, mainly with the battery replacements via a doa part or hitting the wireless charging pad when a tab breaks and you need to yeet that thing out. If that happens we see if we have a whole unit in stock (not normal store stock) and replace their device, or attempt to put it together enough that it works, and order a new whole unit which arrives in a day or two and swap devices when it arrives.

[@sturm375]

I need to show this to all my clients to indicate how "fun" iPhone 12-13 repair is. "Why does a screen repair take so long?" #1 questions of my client's. Also note, this repair looked like it was a pretty smooth one. I've had repairs on these generations of phones where the adhesive took hours to remove.

[@deadpoet566]

I think the reason they gave you 2 adhesive strips is because one was included with the display and the other was included with the battery as the seal has to be broken in either of the cases And that’s also why you got 2 sets of bottom screws

[@patil_siddhant]

That makes a lot of sense.

[@bilalsadain]

No he mentioned in a comment that he got 4 sets of adhesives in total. But you're right about the bottom screws. 1 set per kit.

[@TJKoopa3018]

It’d be funny to crack open those tools but I don’t want you suffering whatever consequences come with it. Also everyone else has hit it on the head but the fact that this is such a complex task clearly shows Apple is only doing this to save face on RtR movements and this is very counterproductive to their “environmental” footprint. And no need to mention these aren’t well designed for repair without these massive tools

[@Carterthielftw_]

I actually asked support what the "non return fee" is and they responded with $1200, plus a possible surcharge for the pelican cases

[@alejandroelcid]

Repair shops have done fine without these tools, but the steps are similar. None of this would be necessary if Apple didn't make this so complicated. But as we saw in the end when Snazzy gave a justification for Apple saying that Apple didn't want to, they "needed" to do it this way. Sadly, people will still defend Apple's every moves.

[@user-yc5kk7pk4d]

@@alejandroelcid The display press is a great tool for third party repair shops, it’s pressure activated adhesive so not using a press won’t properly adhere the display.

[@MrSamPhoenix]

@@Carterthielftw_ that seems to be a fair price for all you’re getting.

[@cjmillsnun]

@@alejandroelcid He wasn't defending Apple. He basically said Apple was making this needlessly complex and weird to discourage people from doing this.

[@APPLE1TO1]

So I was a genius and repairing in the room. The parts are basically the same as our repairs. The tools are the same the stand is the same everything. Diagnostic mode is something we need to trigger to confirm the repair and the display is correct. This very much the process in the Genius Room to fix a screen or battery. Hope people understand why repair take up to an hour.

[@iamDave0071]

Curious about one thing. If you only do a battery replacement in the store will they reuse the old glue strips or apply a brand new seal?

[@tonythecapo7375]

@@iamDave0071 it’s not possible to reuse them once they’re removed. The process of removing them turns them into pieces.

[@iamDave0071]

@@tonythecapo7375 I meant the screen bezel seal. I know the replacement battery has new adhesive strips.

[@tonythecapo7375]

@@iamDave0071 yeah, that’s what I was referring to 😜 The screen is always resealed with new adhesive and if the replacement gets put on bad, it will be removed and applied again for a proper seal 👍🏼

[@CuriousTinkering]

They made it needlessly difficult.

[@iFix.]

Ok, this was very interesting, a few take on the video 1 Those tools are definitely not meant to make the repair easier or faster but more consistent and as someone who actually repairs computers and phones for a living it makes a lot of sense, yes I could do a screen and battery replacement faster and with less tools needed but if I had a big company and my goal is to do a lot of those and I can't supervise everyone all the time those tools can ensure a level of quality with almost no additional training needed, specially that press, it is really neat. 2 This move clearly is just because they are fored to do it, the tools are cool an all but this in no way is beneficial to the end user, seein this you would be better of taking it to the apple store (and I'm sure thats what apple wants) since the price is basically the same and depending on location it might even be faster, so I dont expect this program to get any better, they'll do the bare minimun every single time 3 the part where you have to call them is STUPID, yes I know they probably do it to make counterfeit harder but still is stupid 4 So bottom line for a repair shop specialized on iphones those tool could come in a bit handy for for self repair at home this changes absolutely nothing

[@fred_derf]

+i Fix, writes _"they'll do the bare minimun [sic] every single time"_ Welcome to Free Enterprise and Capitalism. I always find it funny when the same people that think that Apple should be "forced" to do things in a particular way complain about government over-regulation.

[@YeOldeKamikaze]

The call and "diagnostics" part sound 100% like hardware activation to me. It's YOUR phone. Those are YOUR parts. Both things YOU bought with YOUR money. YOU shouldn't have to ask THEM to allow YOUR stuff to work together. But hey, they're a private corporation, they can do as they please, right? /s

[@unlokia]

​@@YeOldeKamikaze Aaaaaand... it's *Apple's company, servers, intellectual property, encryption methods, chains of trust, reputation...* etc etc etc. You have NO "right" to use patented, locked down and VERY VERY expensive, impressive *Apple designed and protected* equipment. If you want junk and a junk "support" experience, go to a non-Apple platform. If ONE nefarious person compromised the system somehow, you'd soon see it on torrent sites etc, and the whole of Apple's DECADES of work and hundreds of billions of investment, engineering efforts, talented engineers, would be down the pan for them (and *YOUR DATA WOULD NOW BE AT RISK* ) The internet never fails to demonstrate why the 99.9999999999999999% of people DO NOT understand VERY complex systems.

[@ZeldagigafanMatthew]

Too bad Apple is still only leasing these tools for one job though from what I hear.

[@xXxMrRazorxXx]

@@ZeldagigafanMatthew According to Louis Rossmann that's not true.

[@AbWischBar]

That was a very valuable walk through and review. To me, “right to repair” should be defined as: “repair services should be substantially cheaper than the new product”, i.e. Apple and competition should provide repair at their service centers at a fraction of the cost of a new device. This would give the incentive to keep things alive as long as possible and this protect the environment and customers pockets. I would not request to always be able to do this myself. I have repaired a lot of my things in the past. It is fun and satisfying to take care of your computers and own bikes, even though the latter requires a substantial investment in tools as well. I started doing all of my bike stuff when the dealer told me that an oily disc brake requires a complete replacement at a cost almost equal to half the bike’s original price. It does not - just a careful deep cleaning. But I am not ready to start dealing with all these adhesives. I can see that the screen needs some form of glueing to the back to be water tight and also because of its thinness. Otherwise the frame would have to be on top and push down the edges with some rubber seal behind. And in addition to a not so elegant bezel, that might create too much bending stresses. But the battery could be clamped in, as it was done in the windows phones. So happy that none of my iOS devices required a repair yet.

[@jdrukman]

"substantially cheaper than new product" - it is though. i just cracked the screen on an iphone 13 pro max. i took it to the apple store and was quoted $329 for an out of warranty screen replacement. when i came back to pick it up they said they couldn't get everything to verify properly so they just gave me a whole new phone. sure $329 is a lot of money but it's way less than $1300 for a new phone, and when they couldn't stand by the original repair they made it right anyway. i'm willing to pay for that level of service.

[@GeoStreber]

No. "Right to repair" should be defined as "forcing the manufacturers to publish certain device diagrams, and also to offer the components for sale" to anyone who wants to repair it. The way you define it, Apple could still have a monopoly on repair as long as they offer it for cheap. I don't agree with that.

[@anokata-kd8oc]

Wera is a local company of my city in Germany. Nice to see that products designed(and manufactured I guess) here have such a good reputation in the world :)

[@EthanReimann]

19:35 "It makes Apple feel like they care and they love me! Which they don't."

[@kyoko703]

I remember when Blackberry had removable batteries and also expanded battery packs to get more usage time if you didn't mind the extra "bump" on the back. Good times.

[@izzieb]

I miss my Bold 9900 sometimes. Great phone. Shame RIM/Blackberry made so many bad business decisions towards the end of their time.

[@BillHosler]

You could also pull the battery out and do a hard reset when BB was misbehaving. I do miss that sometimes.

[@nektworks]

I still have an extended battery pack for the Samsung Galaxy S II laying somewhere.

[@kyoko703]

@@izzieb I hella miss my World Edition. :( :( :(

[@kyoko703]

@@BillHosler No kidding!! What's with all these whacky key combinations to reset your phone? I'm not trying to align the planets. I'm trying to reset a lousy phone and get on with my life! :D

[@KrishanBhattacharya]

After watching this video it seems clear to me that Apple has designed their whole repair equipment and process to seem intimidating and tiresome to discourage people from using it.

[@XeLegend]

Too be honest they are actually just lazy. This is the exact same process you'd see when going to apple/authorized service, from the machines to the process (I'm currently working at geek squad rn). I'm still a little shocked they just took all the equipment we use daily and just slapped it into 2 pelican cases and gave the user the same repair guide lol.

[@unlokia]

@@XeLegend Okay, you make a better solution so we can mock it please. Go on... we are waiting

[@XeLegend]

@@unlokia Why not just make a more repairable phone? Or not even just that, but giving out proper repair guides and having parts be freely available to consumers and/or small repair shops, but letting them (repair shops) have stock (since there are repair shops that can get genuine parts, but are only allowed to order parts once a phone comes in)

[@c2thew]

It isn’t to intimidate the customer from doing it themselves but ensuring the repair is done in a controlled, consistent manner without requiring someone to second guess the previous step was done properly reflecting negatively on the brand. Sure it could be done with lesser tools

[@unlokia]

@@c2thew thank you, another of the few who aren't on the "it's a conspiracy!!" bandwagon. It's nice to meet some level-headed peers.

[@slay-bz3oz]

I work for apple and repair iPhones & this was extremely fun and nail biting to watch 🤓

[@joysonbaretto3690]

Nice sir 🤓

[@rascalguy60]

Quinn asking if he should take the tools apart is like a band coming back on stage and asking “oh! Did you want us to play some more song??

[@bob_kazamakis]

1:40 they should bring this breakthrough technology to their studio display!

[@chancelindsey]

The same could be said about the tools in the automotive dealer service departments. The engineers design a specialized tool for everything. In reality your general mechanic uses generic tools that can be used in a broad set of scenarios and make/models of vehicles. The job may not be done to factory standards, but the end result is close to the same.

[@YeOldeKamikaze]

Yes. A general mechanic can't afford to buy all of the specialized tools for every car make and model to ever their garage, so yeah, generic tools it is. Even official repair centers can't afford to have all specialized equipment on-site and have to "retire" the least used equipment to god-knows-where haha.

[@woltergrant]

It would be super interesting to order this repair, yet install a 3rd party display or battery instead to see if you can pair them to the phone through apples diagnostic…

[@etekweb]

I highly doubt you'd be able to pair a third-party screen through Apple Diagnostics because the person on the other end confirms the serial number with the parts that were purchased through their store. That said you could totally use the tools with third-party hardware, but you'd be stuck with the warning messages and no face ID.

[@kenny180398]

So, I followed this China AASP Repair Shop tiktoker on China's tiktok and he tried running the AST 2 diagnostic test after replacing the phone with a genuine battery and a non-genuine display, the display still show up as non-genuine. While in this case he didnt 'ordered' a genuine display, but I highly doubt AST 2 would pair them together even if an order is there.

[@SkylerWallaceUS]

No. The calibration software will verify the serial number of the battery and display.

[@ДимитърАндонов-ъ7е]

There are quanli serial clonners, it would be interesting to see if you clone the original serial to 3rd party parts if it's possible to make it working with the iphone 😀

[@Apathymiller]

@@ДимитърАндонов-ъ7е I may be wrong but I believe I've seen someone use the cloner on a repair and it went thru fine but I can't remember who it waz

[@stucorbishley]

Fascinating, I tempered my judgment while watching as we all know the years of frustration with repairs - this is definitely better than nothing. And the call center authentication step feels quite surreal (not necessarily in a good way). I guess nothing has changed in the process, it’s just now we’re able to do it. If anything I even more appreciate the struggles 3rd party repair shops go through.

[@MiguelY22]

Watch louis rossman videos. He fixes macbooks and made hundreds of videos showing exactly how to fix them and his struggles

[@stucorbishley]

@@MiguelY22 yeah his stuff is great - big fan 👍

[@databoy2010]

I'm really of two minds on this. On the one hand I do feel like this is Apple trying to sandbag the process. However, I also understand Apple's desire that a first party repair should be as perfect as possible. And a large part of that is taking the user variability out of it. For example, I think that the battery press is just as justified as a torque screwdriver. If you know how much force needs to be applied to fully activate the adhesive, how do you communicate that to a user? Not only that, but, how do you ensure that every user applies the adequate force without applying too much. That press is a key part of something called process reliability.

[@woodsprout]

Exactly this. You understand it very clearly when you say "process reliability".

[@honda_fanboy]

You obviously know that Apple wants to make the repair process SO COMPLICATED that people are demotivated to fix it themselves and to consider taking their device to Apple. It can be way easier than it actually is

[@Mozza1667]

You don't need any of this gear, a hairdryer help remove the screen adhesive

[@float32]

Water proofing is hard. 🤷‍♂️

[@jsaktony1]

Full disclosure, this is the equipment used in repair rooms at apple stores. This is how they do it.

[@zachw566]

@@Mast3rShan31 watch his previous video. The reason you can’t repair 11 and below is because of a special software Apple used on those phones that were needed to complete the repair, which they stopped using on 12+

[@TheSkcube]

@@jsaktony1 that's great and all but not necessary and won't make at home repairs cost effective.

[@angryakita3870]

2:32 Btw, those are Wera ESD safe electronics screwdrivers. In contrast to the normal Wera electronics screwdrivers, these are twice as expensive

[@deth3021]

What makes it esd safe?

[@teppomultimaki1074]

@@deth3021 the price

[@12pandemon]

@@deth3021 Nothing. Regular Wera screwdrivers are ESD safe. It's just an upcharge for idiots.

[@deth3021]

@@12pandemon i am suspicious as I've worked in esd enviroments for year but its the first time i have heard of an esd screwdriver.

[@Dirty_Bear22]

@@deth3021 the plastic/rubber components are made of a slightly conducive material, to dispel/equalize static buildup.

[@FAB1150]

I'd like to see a "race" between you and a person following an ifixit tutorial. I feel that that display suction cup thing isn't really the most efficient thing, everything seems quite over-complicated. I'm not a repair technician but I've repaired plenty of phones, from iphones to crappy $90 Huaweis lol. Friends love me That 90° holder with suction cups is pretty neat tho. Waiting for a 3d-printed model haha And I agree, that press is neat And definitely open these if you feel like you can deal with the consequences lol. I'm interested!

[@TheSkcube]

you can get 90° holders on the after market, though they hold it from the edge, rather than using suction cups.

[@alexander97]

The problem is, the person following an ifixit tutorial will not get FaceID and battery health to work. Even with genuine parts.

[@t.walker3101]

@@alexander97 wrong, face ID will work as long as you swap over prox. sensor/mic/etc. assembly from back of screen.

[@andym.s.5231]

@@t.walker3101 you will still lose other features like True Tone or similar (experience on iPhone 8). Apple’s is much more complicated but at least you get what basically is a brand new phone with no limitations usually found from 3rd party repair

[@cossieboy]

Then you wouldn’t have factory water proofing seal

[@David.Lopezz]

I work on an Apple Authorized Service Provider in Mexico and we use the exact same tools, and they charge us for every single one without asking. We have to have them all to be able to offer repairs for any single device model. And normally they change for every model. They have made them more modular in the last years, like the trays and the press, but normally we have a lot of those laying around with no use. When I saw the self repair kit I though it was a joke. It's really overkill for a normal user to use all of this and learn all this technical stuff just for a battery swap. As you said, they do it because they have to, but it seem like they make it harder and more expensive so you would prefer to take it to the store.

[@nextleveltye]

I enjoyed watching you go through the whole process, Quinn! This whole process seems ridiculously cumbersome, especially for individuals fixing their own phones. That process of serializing the new parts with the phone at the end is just weird. That phone call could easily be an online form or something similar that the user could fill out on their own. The fact that it needs to be a LIVE person on the other end…Apple clearly wants to exact as much control over this whole process as possible, even though you paid for the equipment and parts, and you know for certain that the parts are genuine.

[@robotkrabs]

The laughs with the iMac power cable… my same reaction when I set our store’s heated display removal tool up 1.5 years ago, lol. Looks so goofy, then just had to remind myself it’s Apple.

[@unlokia]

Well if they have a surfeit of iMac IEC cables, why not! It's JUST a power cable, the repair jigs ain't fashion items. Consumerism means that consumers look at EVERYTHING technical through a glossy, consumer lens. Nope. Real engineering doesn't need lipstick on it.

[@robotkrabs]

@@unlokia I’m sure it’s because that happens to be the power cable Apple was already manufacturing and it would’ve been wasteful to make a different one without the iMac’s “disc” on the end, but as someone who has been working at an AASP for 5 years now, I will say Apple spends quite a bit on proprietary equipment anyway, so to see them reuse a cable when 99% of the other stuff they have us use is equipment they’ve designed specifically for repairs is kind of silly/funny. Nothing more, nothing less.

[@maneekmohan6923]

Today I replaced the battery on my four year old Poco F1. All I used was a screwdriver. Used two heads. A T4 and a Phillips. And guess what. It can even run windows 11(smoothly).

[@andrewgadd3161]

The last part of the repair disturbed me. They could have bricked your phone if they wanted too. I can only conclude you do not own your iphone, Apple does.They merely allow its use for some reason, that may or may not be nefarious. Who is to say?

[@dfa4]

The phone does not "brick." you can continue to use the phone with the warning that the parts are not certified as genuine. This is good for consumers who requested service from a repair shop or a new purchaser for after-purchase resale.

[@andrewgadd3161]

@@dfa4 I agree it did not brick the phone. The whole 'phoning home' thing is the problem. That serial number is you as much as it is the phone. This would not be needed if the parts were interchangeable without Apples interference. You could say this is to protect users from poor quality parts. But these are genuine parts. This would prevent third part repair stores from repairing phones. Apple would quickly realise the phone was repaired from one location, even if different phone numbers were used to reinitialise the parts. Also I am fairly sure if a shop was to order the parts on behalf of their customers, Apple would object.

[@padremochismusical]

I work as a technician for a slightly more complicated type of equipment, and I wanted to share what @i Fix below mentions about consistency: These repair stations are probably part of a larger division in Apple that takes care of all the "little things" that can happen during the replacement of the battery or screen. Many times in youtube videos the process is "handwavey" with temperatures, forces applied and general approach to fixing the devices. Mind you, repairing phones (and any large equipment that requires service, really) is a matter of experience, and the more experienced you are, the better/faster/stronger your repair is, and there is no way around that. To avoid "a few bad apples" here and there i.e. accountability for broken phones during repairs in licensed apple shops, I guess this iteration (at least) 12 of equipment to avoid as much as possible having a fresh technician breaking a device and then having to replace more stuff until the repair is done. In general I think the devices are all pretty clever (even the silly roller to push down the screen) and they seem to be able to have even a 1-month technician be able to pull off a successful exchange. Capitalism aside, the technical part of these devices seems pretty good, especially if you have severe turnover at your repair shop for whatever reason.

[@tobiasjennerjahn8659]

Clearly they don't really intend for anyone to use this service. I'm going out on a limb and assume that they're going to argue that no one uses this service is a reason why right to repair is bad in general. Nonetheless I think it's pretty cool that they make these tools available for renting and even purchasing. Some of it looks like a pretty good investment for repair shops or maker spaces. As an end user I wouldn't think of using this, not just because the price difference is not enough for taking on the risk, but also because shipping 100 pounds of equipment across the country is a disaster from an environmental standpoint.

[@TwistedAndVertigo]

It is great that is possible yes. And Apple as they seem would like you to buy a new tool to you with every or every other phone generation, don’t you think?

[@imdyinginside1919]

More like they didn't care about it and just make this program to fight the law

[@takerouw]

I don't think so.. i really want to use that tools and repair my own phone.. this video shows it is do able..

[@ansonx10]

I bet if you installed "non-genuine" parts but gave them genuine serial numbers, they would still get rid of the "non-genuine" warnings.

[@batagnam]

Oh ! That would be a nice experiment !

[@blacktail931000]

That's actually what normally happens in 3rd party repair shops where they use a special "device" that programs the display and the battery to match the phone's serial number even though they are not genuine.

[@kenny180398]

nope wont work. I followed this China AASP Repair Shop tiktoker on China's tiktok and he showed the viewers that installing a non-genuine screen and after running the AST 2 diagnostic test, It still show non-genuine. Plus the serial number they ask for should be the iPhone serial number not the display serial I think.

[@brendanfarthing]

I was wondering exactly the same

[@brendanfarthing]

@@kenny180398 Did that person on TicToc have a genuine screen ordered from Apple and then called Apple and gave the serial number of the iPhone that was associated with the repair order? But instead used the fake screen? Just curious if Apple remotely connected to the phone to do the pairing like in this video? If he did exactly as in this video, but used a fake screen, then maybe Apple pair the screen with the phone serial before shipping the screen (and a follow-up pairing is still needed)?

[@alejandroelcid]

I disagree with Snazzy's take, they DON'T have to they absolutely WANT to make the repairability process complicated. The apparatuses they sent are unnecessary, the average customer won't know what to do with them and repair shops have their own devices that work. As was obvious to see the pairing of components not related to the actual repair (remember this was a screen repair but FaceID didn't work and the battery stopped reporting in settings), even though Snazzy used genuine parts sent by Apple. The wait time for the apparatuses and replacement parts to be delivered is bad if you only have one phone and that's the one needing repair. The cost is also not viable for average consumers, this was intentionally designed to discourage repair. Finally, let's not forget Apple claimed going green by removing accessories from the phone (without lowering the price), yet look at all the waste that was sent. None of this was necessary, the entire repair process is complicated because Apple intended it to be that way. Another case and point, none of Apple's devices are waterproof they are water resistant so using the super glue that they use is unnecessary. There is so much wrong with Apple and it was on display here. But still Snazzy and others will defend Apple and their practices. What a waste.

[@zerotwo_.002]

Snazzy is a fan boy and as for others i can say the same as well....

[@cinebenjamin]

That was our take though.

[@bigmaxcc]

I absolutely agree 👍

[@meeguelangelo]

Yes, these specific tools aren't necessary but useful -- it's much harder to not damage the 12's and above when opening the display without heating it up correctly, it's a shame Apple sets up the customer for failure due to the low heating time with the display disassembly jig. The reason why FaceID needs calibration (and batteries) after replacement is because Apple sets up these iPhones (11 and above) to have paired serials with each display... there are workarounds when using non-OEM displays though. Despite all this, I have to disagree with you on the way you characterized Snazzy, he wasn't defending Apple -- many times throughout the video he criticized the process, environmental impact and general experience... this process in general *does* work, however it's not ideal.

[@Insanity_Wolf]

Apple would have included a repair employee as well. Unfortunately the court ruled they would have to pay the employee more than minimum wage.

[@bluenono3821]

Despite loathing apple. this is genuinely amazing. The devices are honestly so funny. The heat press suck thing with the LCD screen is so overkill and it makes me laugh. They could've just put an LED that blinks slowly when powered, blinks rapidly while heating or whatever, and then was just steady for 15 minutes. Anyway, great video. I really love the end screen, that's very cool.

[@mttkl]

All of this equipment is probably great for quickly and consistently doing hundreds of screen replacements, specially in parallel, but for your average consumer this is sooo complicated and overengineered, it's 2 PELICAN CASES for a screen replacement.

[@luca_sbll]

Yeah I mean, you can do this whole thing with a heatgun, a guitar pick and a screwdriver

[@dfa4]

@@luca_sbll And you still can. You're not required to rent or purchase Apple's tools to complete the repair!

[@Lumilicious]

That press to properly apply the glue and press down the screen is actually really nifty and prolly the only tool that's worth to have if you replace the screen yourself.

[@luca_sbll]

@@dfa4 Never said that's not the case

[@RunForPeace-hk1cu]

@@luca_sbll so you have no point ... just complaining ... so Apple is gonna give you "unofficial" .. "unprofessional" instruction in how to repair their products to maintain high quality assurance? 😂 Surely you understand how a business works right?

[@TM-rl5to]

Quality of these tools and these replacement parts look insane I have to say

[@NonsensicalSpudz]

absolutely, but besides that apples approach to this is a bit weird

[@RunForPeace-hk1cu]

They are the same tools used by Apple Genius bar ... nothing insane. Giving people what they want. Same access to what Apple technician has in their disposal.

[@chewbaccarules]

I laughed when you used "Asurion" and "professional repairs" in the same sentence. You have no idea how many crappy Asurion phones we'd get in the Genius Bar.

[@DanielLopez-up6os]

And there's plenty of offica apple repairs that come back very bad, be it MacBook or iPhone.

[@t.walker3101]

I fixed iPhones, iPads, macbooks/iMacs/Mac Minis etc. for a few years. The process is way simpler than Apple makes it with these tools. You can easily get an iPhone screen off with a hardware store heat-gun in about 5 minutes, not the 10+ it appeared to take you here. The molds clearly make things more difficult as well; if you ditched them you can manipulate the phone a whole lot easier. The part with the roller going over the battery to adhere it to the adhesive was hilariously over complicated -- classic Apple. As Aarav Chawla put it, Apple is clearly trying to demotivate the general public from trying to fix it themselves. This is clearly is not anything close to right-to-repair, and anyone suggesting it is is basically slapping 3rd party repair stores in the face.

[@Lyfhaxx]

Kinda true, but you’re truly underestimating how dumb general public is. I’m pretty sure the people watching this video can fix their phone without these tools but there’s still a majority of people who’d need to be spoon fed if they were to fix it themselves.

[@TheSkcube]

@@Lyfhaxx Which is why 3rd party repair exists. The only reason more 3rd party repair places aren't AASP's is because Apple imposes draconian measures to be in the AASP program.

[@ADeeSHUPA]

@@TheSkcube draconian

[@michaellu8879]

@@Lyfhaxx Then let those 3rd party repair shops do it. Why do you think apple spent so much effort to serialize everything? Yeah, sure screen maybe for security reason, but a battery? This video shows apple come up with this so-called “self repair service” just to make some people shut up.

[@Carterthielftw_]

@@TheSkcube This is it. People often dont advocate for RTR because they are uninterested in repaoring it themselves, but we are not just fighting for self repair, but the ability to choose your own technician

[@adnamamedia]

the call with Apple was the most insane part to me. the way she can fully control your phone and run diagnostics remotely

[@cinebenjamin]

We had to boot into a separate diagnostics mode for that.

[@dealloc]

The mode is completely isolated from the user's system. The phone does all the work pretty much; The user's phone calls the diagnostics server, they confirm it and the phone runs the diagnostics and sets up the system, verifying it with the diagnostics server. User has to go through the steps themselves, it's not "remote controlled". It's the same as you verifying your email with a random service.

[@halami2149]

Sounded like a male to me, but that’s besides the point. It is super interesting how they can remotely reboot the device and stuff

[@deth3021]

Its apples phone, they just let you use it for a while.

[@kuchesezik]

@@halami2149 sounded like a pubescent boy honestly

[@iMac9991]

so quinn does a full repair with all apple parts including the tools, and the phone still says "we can't verify that these new parts are genuine" and you have to call a support person to reboot your phone 5 times just for faceid to work... what a joke, apple

[@dimitrivoe3723]

you just have to make a calibration for the true depth camera and the display.. that your phone works like you‘ve just bought it. If you follow the instructions it works just fine and you also have warranty on the phone.

[@villemojam6971]

@@dimitrivoe3723 where did you see anything about warranty for diy repairers

[@37racso]

@@dimitrivoe3723 What warranty my guy. This isn't covered by anything. If your phone dies down the line, the best Apple can do is tell you the fault was caused by your repair attempt or that you voided your warranty by opening the phone.

[@zUltra3D]

@@dimitrivoe3723 calibration? The sensors are literally just looking through glass. There is no calibration, it's just a dumb obstacle

[@iMac9991]

@@unlokia so condescending over a youtube comment 💀

[@TesserId]

It's a spudger. Been using them for decades. They're a must have for all kinds of things. I have a variety of them at my desk.

[@ttppro1985]

Been a while since I’ve watched a 30+ minute long KZbin video. Apple could just make a simple website link to address the battery and screen legitimacy like what google does to reactivate the under display finger print sensor in the pixel phones when you do a screen repair. Would at least cut down on the weirdness

[@almostanengineer]

I expect that could come with time, perhaps even built into the same site you order the parts from.

[@PvtAnonymous]

they can't though. The whole system is based on GSX and AST 2 and that access is tightly controlled and limited as it also allows to look into internal info. The simple truth is - it's too expensive for Apple to redesign GSX or AST2 and just easier and cheaper to do some call center shenanigans to do the 5 people a day who actually go for a self repair.

[@37racso]

@@PvtAnonymous I think you hit the nail on the head there. Apple could make it very easy to do the legitimacy confirmation more accessible and entirely give the tools to users, but realistically - why would they? No one is actually going to use this program and that alone makes it just a publicity stunt to shut up all the right-to-repair movements who claim Apple doesn't provide parts and tools.

[@unlokia]

Wow. I watch YT videos of 3-4 hours, and often consider them too short!

[@ttppro1985]

@@unlokia okayyy, where do you find those videos?

[@thatsscuba6312]

Diagnostic mode can be accessed anytime. When the phone is off, plug it into power, hold volume up and volume down at the same time. Continue holding until you see the Apple Logo. Once you see the Apple logo, release the volume buttons. This mode exists so that repair technicians can verify that your device is functioning properly without invading a customer's privacy within the OS. This is why Apple stores don't ask for passcodes when servicing your device. All about privacy.

[@darthbubba866]

Doesn't seem to work w/iPhone 5S (the original, not the new model).

[@fbnmndz]

Thanks scuba Steve, will try this out tomorrow.

[@andrewyork3869]

1:28 I actually have to agree with Apple on that one, why buy genaric cables when you manufacture one needlessly?

[@Haiyami]

I have a buddy fixes iphones and he did something interesting with the batteries to make replacement easier. He hated how the batteries had adhesive on them so he made a little 3d printed clamp cage for the batteries. When he first started out he used velcro to keep the batteries in place. But made it easier for removal. I wouldn't call his velco solution the smartest thing in the world, but before he had a 3d printer he tried to think of ways to get around the battery adhesive.

[@unlokia]

I think Apple wouldn't even consider that as a _prototype_ idea. The point of the battery mounting solution used is to prevent it moving, not to effect a quicker repair, on the off chance the phone ever has the battery replaced. Apple's solution is designed to allow the phone to NEVER have the battery work loose. Inventive thinking is to be commended, but NEVER assume the next owner is going to know that such a seemingly temp "solution" holds their battery in place, such as that from your friend. Apple wins this one.

[@Mavi_666]

I have been working at a 3rd party repair shop for 5 years and most these repairs take us roughly 20 minutes(testing before,heating, disassembly, repair, re-assembly, and testing the device after.) We apply water seals and tamper stickers. I see all these extra steps as unnecessary. I do appreciate them taking a step forward towards self repair, but from the things I've seen come into my workplace, I can only imagine how many things can go wrong, especially if they puncture the battery.

[@TechWithBrett]

And my viewers think a Whitestone Dome Glass install is too complicated.

[@eddyb2001]

As much as I would like you to open up Apple's equipment, there is no point to it. No one in their right mind will do what you’re doing. Since you’re publishing the video, it’s well worth your time and our time for it to be done for fact-finding. Thank you for pursuing this ham-fisted right-to-repair behavior from Apple.

[@karebu2]

Checkout lock picking lawyers video on removing security seals - intact

[@brycelebaron9266]

that “iMac cable” is a universal standard for most high power electronics my speaker has it

[@Dominus_Potatus]

It is there so Apple can say their phones are repairable and eco-friendly while giving the potential customer that they need to use the big scary tools whilst it should be repairable without most of those tools

[@sa34w]

It’s the same tool Genius Bar uses, some people always complain

[@Dominus_Potatus]

@@sa34w this is political move. If the price to change it by yourself is same as being changed by other person, what's the purpose? This kit is there to say, "Hey, we are green" or they will charge more for official in-site service. This is how business work. If you are making a tool that is too reliable, no one will change it which is bad for business.

[@37racso]

@@sa34w Not the point. The whole process is overcomplicated to oblivion and made to look hard. Sure, technicians use them and that's great, but do technicians also wait for the whole turnaround process with the parts and tools, input all the serial numbers and then have to send stuff back after having done the repair? No, they have all the software they need to do the repair in one hour, while this probably takes 3+ days, costs about the same amount as going to the Apple Store AND makes you as the customer assume all the risk (which given the price makes the whole process not worth it). Right to repair is all about making the process easier, not about giving the tools to customers. If a 3rd party shop has to go through this verification every time they want to use a genuine screen and battery, then they are looking at the same 2-3 day turnaround time in addition to the repair itself. It's just not viable. Makes the whole thing basically a publicity stunt.

[@altonb93]

@@37racso its not that complicated. I don’t see how you wouldn’t be 100% responsible for the risks in repairing your phone. They made the tools and parts available. The verification process can be made easier but its not any different from lets say repairing a car. You replace an ecu, instrument cluster, bcm, radio, camera, rcdlr, airbag control module, etc… in a car it needs to be programmed to work properly or work at all and you have to pay for the software or go to the dealership or somewhere that has the software to program whatever module you replaced. There are things that need to be programmed for them to work properly. They gave you the tools, the parts, and all you have to do is call to complete the verification process. I’d imagine if they made software available it would cost more than the phone itself just like the cost of the software for cars and those are specific to each car brand. Not everything can be plug and play which is what alot of people hope for but it will never happen.

[@carpyet9507]

These new videos have a more natural flow to them. Keep it up.

[@trutris124]

Now people are going to find the files of this diagnostics mode in the iPhone 😂

[@alanl9497]

I can’t wait for the pro version of this, or better yet, the air. 😂

[@keco185]

I wonder how much money apple is losing per repair. Hiring call center staff, shipping giant cases of equipment, handling logistics, etc.

[@2bleubird]

I imagine they have priced it in a way that they still make money.

[@keco185]

@@2bleubird given how much it costs to ship 90lbs cases it seems hard to believe

[@unlokia]

You amuse me so much in that you assume Apple would ever LOSE money!

[@keco185]

@@unlokia strategically doing something for a loss can be a good business decision

[@julianmustofa4423]

13:22 if that dust can enter between adhesive and the display. That means water can also get inside. RIP ip68 rating

[@NeverlandSystemZor]

Got to love the support person's response when he said he did a screen and battery replacement... "Ugh."

[@webslinger2011]

Been a technician for a truck and bus repair workshop some years ago. Some OEM's implemented parts registration/verification after installing it. Otherwise, it would display a warning on the dash. Separate ECU for the transmission which needed to be programmed to work.

[@AlEbnereza]

I don’t understand how they can stock enough of those tools to dole out for what I know is a such a common repair thing. Maybe they’re hedging it by the fact that they only services the newest iPhone models. Bizarre!

[@eshaanagarwal6081]

And that no reasonable person would actually do this since it costs a few dollars more than just going to the apple store and getting it repaired. To do this you would have to REALLY want to take apart your phone.

[@C.hrisis]

@@eshaanagarwal6081 isnt it about 50 dollars less than authorized shops?

[@PvtAnonymous]

because the people who will even attempt self repair know that these tools are useless gimmicks and do it the easy and classic way. Trust me, no one will order these tools.

[@riveraluciano]

My guess behind all of this machinery beyond any conspiracy theories and the obvious "apple doesn't want anyone meddling" is the fact that they need to provide tools which allow for consistant repairing. The molds allow the user to follow instructions EXACTLY as told and fix it all the time, or at least they suppose to, so do the heating machine. If they by any chance were to provide a simple heat gun and say "point it at the phone till its warm, but not hot, just touch it and make sure", and anyone were to screw up the process, they are lending themselves to countless lawsuits. So once again, I understand the outrage behind the amount of machinery involved, but at the same time, I see the reasoning.

[@rasmus5656]

A person who can't use a heat gun would never get the idea to repair their phone by themselves, or well a few people might do it, but won't be so common that the repair program should be designed for those people. It should be designed for the majority who'd consider repairing their own phone, aka people with experience and knowledge.

[@riveraluciano]

@@rasmus5656 That is common sense speaking, and for you and me, sure, it works. But at the same time, I imagine the average joe would want to try it as well, hence the overly engineered equipment. Apple simply cannot allow any user to screw it up for their own safety. Sure, it would've been better to just allow for their products to be repaired from the get go so we wouldn't have to go through this, but that ship has long sailed already.

[@rasmus5656]

@@riveraluciano It's absolutly not too late, in fact a ship is on the way and will force them on board with both EU and US politicians strongly advocating for the right to repair. "Apple simply cannot allow any user to screw it up for their own safety." Yeah sure. Repairing your car is the norm, the difference between repairing a car and repaing a phone is that one could kill you if you aren't careful, the other can as most burn you, if you're beeing wreckless, but absolutly not kill you. Apple doesn't care about if their customers break their phones, it would just generate them more money in sales.

[@riveraluciano]

@@rasmus5656 I do hope you are right, R2R is just around the corner. As for the reply, I agree, I was just stating their possible rationale without touching on the huge obvious elephant that is profit.

[@trevorc3063]

The thing that frustrates me about this is that it's pretty clear, at least in my opinion, that this is an attempt to "prove" to the public that phone repairs are highly technical jobs that require expensive and precise tools. The reality is, those cases are overkill for the relatively small level of precision required for their functions, they're off the shelf machines that you can buy from Alibaba, and the strategies that the likes of ifixit use are substantially more practical, for money and time saving, for consumers and small repair shops. I don't think this program is supposed to be successful. I think this is to prove to the government that they're willing to give us the chance, and to prove to the consumer that their repairs are hard. After that, I think we'll return to status quo and they'll make an example out of it.

[@CasD1806]

Sounds about right

[@OpiumSmoke8971]

Can't believe how EASY, INEXPENSIVE, PRACTICAL, & ENVIRONMENTALLY FRIENDLY THIS TOOL KIT IS! GO APPLE 🍎 ;)

[@vexedmirza9101]

As someone who works at an apple retail store in the UK as an iPhone repair technician, it’s interesting to see they supply nearly all the same tools we use. It is concerning that some of the safety tools are missing such as ESD work station, grounding straps and sand in case of a thermal runaway.

[@hueybui]

Thanks for suffering this process for the rest of Us! I've a few screen and battery repairs on various iOS devices and didn't have these special tools. Still doable, but janky. All worked out though. You can get the job done with some less fancy tools, but I guess this is the "Proper" way of doing it. Honestly, this is Apple in a roundabout way discouraging people from wanting to do it, but also, to possibly gain public support for their anti self repair stance. I will however give Apple credit for starting this Program.

[@unlokia]

I hardly think it would be "suffering" for those competent and professional few who can see what a great investment this is, on myriad levels. It's only "suffering" if you do it once. When you've used it a few times and refined your process, trained your muscle memory and developed a time & motion streamlined workflow, it's as simple as blinking your eyelids.

[@hueybui]

@@unlokia Wow, way to overthink the comment I posted.

[@ColonelLucario]

I don’t imagine how massive the tools for the MacBook gonna be then

[@takerouw]

Macbook doesn't have ip68 rating,, there are no parts with adhesive.. apple will replace whole parts in a macbook (if your lcd broke, you will replace the whole lcd parts).. it doesn't need any heat tools.. only screwdiver and som pick or spudger..

[@technewb8241]

Go figure... Apple did malicious compliance with the RTR movement in the most Apple way possible. This is what happens when you expect companies to do the right thing instead of forcing them to. If something negatively impacts their bottom line, they will NEVER do it willingly.

[@HAFBeast91]

Yeah. Apple does things their way. What I thought about this program when I first seen it and heard the details was that NOBODY REPAIRS THEIR PHONE AT HOME BY THEMSELVES. I am a tech guy who builds computes and I don't repair my own phones when I break them. People want to go to 3rd party repair shops and get them repaired, but Apple has hand over fist fought 3rd party repair shops to keep that income flowing towards Apple. They sue anyone who wants to purchase parts themselves from the factory, they have contracts to not allow anyone to buy their components from the factory, and they partnered with Amazon to remove all 3rd party refurbishing companies off Amazon, so you have no choice but to buy from Apple even refurbished. And now this program is just them trying to disarm 3rd party repair shops by having an alibi when they get brought before congress and various consumer protection agencies. NOBODY REPAIRS AT HOME, THEY AREN"T AFRAID OF LOSING MONEY TO PEOPLE REPAIRING AT HOME, THEY ARE AFRAID OF LOSING MONEY TO 3RD PARTY REPAIR SHOPS. FUCK APPLE.

[@technewb8241]

@@HAFBeast91 I built my gaming rig, and I do fix my own phones. I also fix issues for my family and friends when they have a problem.

[@JohnSmith-pn2vl]

the right to repair movement is absolutely terrible woke mob without any clue whatsoever, causing massive increase in device prices, more emissions, less security and overall just a terrible terrible kult of wannabies.

[@technewb8241]

@@JohnSmith-pn2vl lay off the kool-aid, my dude

[@xPersianxKing]

Tip: Use a black stick or credit card to better adhere the display cover so when using the heated fixture, no issues with peeling or failed suction when pulling up the display. As far as ‘tightening’ the screw handle. The noises goes away after lowering it just above the display. After you have gained suction and begin lifting, UTILIZE THAT TIMER. That means don’t rush to lift the display. (Especially important if the display intends to be used again). Allow heat and suction to naturally pull the display enough to where the adhesive breaks on the bottom middle and there’s a small gap. THEN START SEPARATING. You will split your display any other way because it’s forced entry (that’s what she said). Did you know the more warm the PSA is the better it comes off? Also if you read the guide you would know to NOT USE ISOPROPYL. USE ETHANOL WIPES.

[@cllamasful]

This is the video that needed to be done! Im so glad! I personally prefer to just take it to an apple store, and have them deal with the replacement. After seeing the video, im even more sure on never ever doing these types of repairs on my own.

[@Djjolly037]

“Do not touch the true depth camera as it is a very sensitive area” Jerryrigeverything- don’t tell me what to do

[@002mjr]

Apple clearly doesn’t want this program and is making it as different and expensive as possible so you just go to their store.

[@HoldFastFilms]

So you think that the process is difficult on purpose? Why would Apple make it difficult on themselves if it can be done easier way? They literally give you the same tools and manuals they use. Aside from confirmation part. That is absurd and they should make that an on-line self-service tool.

[@37racso]

@@HoldFastFilms That's not the point. This program is pretty much as expensive as going to the store to have it fixed, except you assume responsibility for both the repair AND all the kit they send you. The repair appears undoable for 99% of people, so there is also that. It's almost worth it sometimes and not worth it most of the time.

[@czarkowskipawelyt]

@@HoldFastFilms As if Apple never has done anything stupid or difficult on purpose or out of incompetency.

[@firstnamesecondname5341]

This is a ‘company’ giving the middle finger to the law people who said no you do have to allow customers to repair their own devices, no get on with providing them with the method…….

[@thepenguin11]

Imagine calling a car manufacturer while in middle of nowhere because you need to validate your spare tire, so you can get home. XD

[@goodcitizen6190]

The day Apple said customers will be able to repair their device at home we all looked at each other in the repair room and said so they are going to ship ALL the tools or have people cooking their phones on a stove top? Well glad to see they did it right. These are the exact tools we get to use. Btw if you do attempt to do this at home with a broken display, when you put the display cover on use the “black stick” aka spudger to press the cover down to the display from side to side top to bottom. You will see it change from the kinda grey here in the video to a more black color, it works much better and if you let the adhesive sit for 12 minutes even better. Other wise if you start pulling and the cover pops off you better get a new one since it won’t stick very well the second time. The display heater and removal tool takes some time to get used to no way around it. They give you extra screws and PSA, we called it “Purposely S**ty Adhesive” but it is actually called pressure sensitive adhesive because sometimes you may seat the ribbon cables slightly off and not have a good connection and the display will light up but the ALS or the proximity sensor will not have a good connection and will fail post diagnostics. Then you get to do everything all over again and you shouldn’t use the same screws second time round. Since they are so small Apple says they may stretch slightly making them out of spec for size and torque spec and the head of the screw could be easier to strip if used more than once. Also please use a grounding strap, you could do everything right but a little bit of static could destroy your device and all you stuff. To your point of “why does it take so long” ^this and the fact that you cut the boring waiting stuff out to make a 30 minute video, our stores wait time is 1:30-2:00 hours so I would have 2 phones done in this same time. One running post diagnostics while taking another one apart, by the time post is done on one the other is ready for post and the cycle continues. There are different post diagnostics depending on what repair you do. Plus the wait time sky rockets if you have to do a MLB replacement. Just really glad the speaker doesn’t have to be replaced anymore if the battery comes out, that was a stupid design and a huge pain.

[@danshilm]

I've seen this time and time again and still have no idea what the glue strips underneath the battery are for except for Apple trying to show the 3rd party repair shops just how much of an asshole they can be.

[@Dwivil]

the battery compartment doesn't fit the battery snuggly, so they use glue to hold the battery in place, every phone has it

[@ezg8448]

@@Dwivil - yes but... things are so packed tight inside an iphone that the glue strips are kinda overkill. I've never had a battery rattle without the glue strips and I've changed a good number of batteries.

[@imnoodlehaus]

@@ezg8448 just because they are snug doesn't mean they won't move. this is a battery you're talking about, where tiny dings could cause the whole thing to combust. why would you not want to secure that?

[@PvtAnonymous]

the pull tabs are the best thing about iPhones, all the other companies (especially you Samsung) just use some elephant glue to hold them in place which makes removing them a lot harder. I appreciate the pull tabs.

[@danshilm]

@@PvtAnonymous I've seen that for a lot of the recent Samsung phones, you just use some isopropyl alcohol and wait for a while, then the battery comes off easily with a suction cup thingy or a pry tool. While with the pull tabs, you have to pray to a weird assortment of Gods to hope that they don't break. Sure, they work a lot of the time, but what's wrong with how Samsung is doing it? It just seems like a more reliable and simple way to do it.

[@nxtnoxx]

Just noticed Quinn's wearing Silver Cup merch! Love your siblings music!!

[@lilholyy]

this was the most stressful and relaxing video ever

[@brianburton7716]

Thank you for this video! I've personally replaced the battery in my iPhone 5S and original SE, and now when it's time to replace a battery in my 12mini I'm going to let Apple do it. That $70 is cheap compared to the possibility of breaking the screen while attempting this myself.

[@poorwhiteman6634]

excuse me if im wrong,but is that a GRAND SEIIKO ON YOUR WRIST?!??!!

[@creeperraper1337]

So fun fact, when you were calling the "call center" you werent, you were calling a network of customer service representatives that are located at their house.

[@MrLuigge]

now I have the question, don't you need to pair the old screen with the new one to get the serial number so it won't disable stuff like true tone and stuff like that?

[@TIMETECH07]

That Grand Seiko looks beautiful :)

[@fluffyjello]

For a company like Apple, I'm surprised they don't just provide a simpler and more locked down/obfuscated app for the post repair diagnostics. Like I would hope that they would have a downloadable app behind the repair-order wall where you can just boot your iPhone, connect it to your Mac or PC with a USB to Lightning cable and then just have it run all the required "diagnostics" and pairing locally. Automatically too like a one-tap process. They can use your S/N for verification or multiple uses or whatever. Like the whole "the user needs to call Apple" thing is just redundant if they are off work hours or they're closed for some reason.

[@Meowkak]

Pro tip, if you break the tabs on the battery (even if its all of them) you can stuff an Isopropyl Alcohol wipe underneath the battery and let it there for a few minutes. The Isopropyl loosens the adhesive turning into a a soft gummy version of itself and making it much easier to remove. Just be careful not to shove the wipe too far under the battery as it will eat away and destroy the Mylar covering the wireless charging/nfc coil.

[@demon6937]

"makes apple feel like they care and love me which they don't" 😂🤣 I wanna try that also if I have the money, i love tinkering things

[@anirudhrowjee1378]

Great Video! I don't even have an iphone, and I don't know why I watched the entire video, but still, really cool!

[@WarriorsPhoto]

That was fun to watch. Thankfully it only took one try. (:

[@ACallander22]

Good old Nylon Probe Tool (Black Stick) is what we had to call it when I worked at apple 2007-2011.

[@jmcglock]

Used to work Geek Squad a while back and these are the exact tools we used to repair iPhones.

[@romanmechetnerful]

I found that denatured alcohol and very thin plastic film works a whole lot better and faster than the heat method

[@jaysullivan2707]

I was an Apple Certified Tech and that is the same process we used. Same tools as well

[@SilasTh3Weird]

Not me watching this when I’m still wearing my Asurion tech repair and solutions polo that every store lead(store manager) has to have 1 of. Not gonna lie I freaked. That’s awesome that my company sponsored this video