UVDesk - Open Source, Self Hosted help desk and support ticketing software!

=== Links ===
Show Notes
wiki.opensourceisawesome.com/...
UVDesk Main Site
www.uvdesk.com/en/
UVDesk GitHub
github.com/uvdesk
Support my Channel and ongoing efforts through Patreon:
www.patreon.com/bePatron?u=23...
=== Timestamps ===
00:00 Beginning
00:09 Introduction to UVDesk
01:30 Looking at their Demo Site
08:00 Installing UVDesk
15:00 Start our System with Docker-Compose
16:30 The UVDesk First Run Wizard
19:25 Looking at our Fresh Install
20:15 Branding (White-labeling)
21:05 Email Setup (Incoming / Outgoing)
24:07 Prepared Messages
25:30 Saved Replies
26:20 Ticket Type Setup
28:10 Working with Tickets
=== Contact ===
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=== Attributions ===
Intro and Outro music provided by www.bensound.com

[@AwesomeOpenSource]

I hope you all enjoy this one. There are just so many amazing Open Source tools out there, and they have such great options around them for continued support with their paid options. I just can't express how extremely excited I am for the open source landscape!

[@IBRACORP]

This may have come at a great time for us and our channel Brian. Thanks for sharing and excellent video as usual! 😎

[@AwesomeOpenSource]

If it helps in any way at all, then mission successful! It's takes only 1 to spread the wonderful words of open source, but a small army is better!

[@Uvdesk]

We at UVdesk Helpdesk would like to express our heartfelt gratitude for featuring our open-source software in your recent video

[@AwesomeOpenSource]

It is my absolute pleasure, and I'd like to say thank you so much for making it open source.

[@GehricBarreau]

Can you put the latest version in docker, so more people can enjoy it

[@GehricBarreau]

@Uvdesk Can you put the latest version in docker, so more people can enjoy it

[@bamstian]

@Uvdesk how to hide the symphony Bar at the bottom?

[@rguifa]

Great video as always. I am a big follower of your channel. Keep it up and cheers from Honduras!

[@AwesomeOpenSource]

Awesome, thank you! Will do!

[@godarayudhvir]

Configured uvdesk 2 days ago but still watching this, might have missed something 😂

[@AwesomeOpenSource]

Nice! let me know if you see anything I missed as well.

[@ahmedjoo1858]

Very nice tutorial, thanks I will give it a try and see how it will perform on a smart phone screen. I like the KB idea however, notification is important though

[@AwesomeOpenSource]

Glad it helped

[@GehricBarreau]

Hello! I'd love to see a video tutorial demonstrating the process of updating UVDesk, this fantastic open-source software. Since there are new versions available, it would be really helpful to learn how to perform the updates. Looking forward to your video!

[@AwesomeOpenSource]

Let me see what I can do.

[@GehricBarreau]

@@AwesomeOpenSource That would be awesome

[@angeleliseolimascolunga8715]

I have seen the docker registry used on the docker image has not been updated in a while, is there a way to get a tutorial on dockerizing the latest version?

[@jaygreentree4394]

"The IT Crowd" is awesome.

[@AwesomeOpenSource]

One of my favorites of all time still today!

[@ChrisDePasqualeNJ]

I figured out my problem. I didn't have the correct portainer container. I had the app name instead of the db name. Thanks - love you self hosted stuff. :-) I hope one day you can do a video for Crowd Strike on RPI 32 and 64.

[@AwesomeOpenSource]

Glad you got it. Sometimes KZbin just randomly marks comments as possible spam, and they are hidden in a different filter, so I don't see them right away.

[@ChrisDePasqualeNJ]

@@AwesomeOpenSource yeah I got it all working but I can't get the email to work with Gmail.

[@oscarchd]

how do you create password for agents and customers to log into the system?

[@shivajyothibalavikaskv754]

Great video. Thank you so much. Can we switch the environment from dev to production? I do not want to display the debugging tool at the bottom of the page. If yes, then it would be great if we get the instruction on how to do that.

[@AwesomeOpenSource]

Sure, I believe in the compose file, you just need to change the places on the image line from :dev to :production or :prod.

[@TheTalkmanLarry]

Very nice! Only problem I have is with this one you don't really have full control. I would like to remove the knowledge base and only have it from the support team and not have It showing for everyone. It would be nice to have it fully customizable.

[@AwesomeOpenSource]

You may can do those things, I'm just not sure if it's possible. The UVDesk team is very responsive to questions in my experience, so might be worth asking if that can be done.

[@DigitEgal]

Looks cool - But since i love to work with openproject im thinking about how to integrate that in the most efficient way? Probably just by reading out the same mysql but maybe it can be issued by react api aswell

[@AwesomeOpenSource]

You're getting beyond my knowledge level for sure, but if you got it working (particularly through a couple of docker containers in a docker-compose, you'd probabaly have a lot of people interested in doing the same thing!

[@zayn2476]

sharing a database is never good practice in my opinion. Always better to use an API

[@helioradial]

highly appreciate this Brian, thank you ! thank you @uvdesk for the opensource version.

[@AwesomeOpenSource]

My pleasure!

[@s2003katalin]

Hello. Do they have an asset management system, even basic, to link tickets to assets? How about managing purchases? Thanks

[@AwesomeOpenSource]

Not that I'm aware of.

[@imanator1819]

Hello, Great video! I am running into an issue with UVDesk on the database configuration page. I get Details are incorrect ! Connection Not Established.

[@AwesomeOpenSource]

If you'll jump over to discuss.opensourceisawesome.com and ask in the help-me-please channel...maybe we can figure out what's going on.

[@lanceevans1689]

Wonderful video thank you. Maybe you have a suggestion. I’m looking for OSS option to create a client portal/dashboard. I need to be able to offer status reports like analytics, have clients be able to order some things, and some type of communication for helpdesk. Though the helpdesk does not need to be as involved as this one. Any thoughts? Thanks in advance.

[@DigitEgal]

openproject ;)

[@AwesomeOpenSource]

I would agree that OpenProject is probably your answer. I've done a video on it a while back as well. Definitely give it a go, and see if it fits your needs. It's a large project management application with a lot of functionality, so make sure to give it some time, and youself time to learn and use it to it's fullest potential.

[@DigitEgal]

@@AwesomeOpenSource another thing wich may would be interesting for him is dolibarr but its ui should get updated to this century^^

[@lanceevans1689]

@@DigitEgal Thank you! I will take a look.

[@lanceevans1689]

@@AwesomeOpenSource Thank you very much, I will take a look. Much appreciated!

[@leopoldnonkala]

bonjour!! très bonne vidéo. mais j'ai un soucis , je ne parviens pas a accéder la page admin que j'avais configuré avec une adresse mail et un mot de passe ; on me dis invalid credentiels pourtant tout est bien fait. svp besion d'aide

[@AwesomeOpenSource]

J'ai répondu dans votre deuxième commentaire. J'ai utilisé Google Translate, alors pardonnez toutes les parties qui n'ont pas de sens.

[@domenicdisorbo7078]

Can I use this as a Team Lead Manager where I add tickets and assign them to staff?

[@AwesomeOpenSource]

ure. You can assign, or have members self assign. It's very flexible.

[@domenicdisorbo7078]

@@AwesomeOpenSource I'm having a real hard time making it work with my mail server so I can't test new agents (can't set a password so can't login) and thus have no feel for how it works when assigning t others ...

[@domenicdisorbo7078]

DiamanteDesk look awesome but I head a HELL of Time installing it on a VM. When I tride to reinstall for a Fresh start I could not get it it install again even after a fresh Ubuntu install. Could you do a review of DiamanteDesk (if its not defunct).

[@AwesomeOpenSource]

I'll take a look, but the most recent update was 4 years ago with that being a new translation added.

[@nahidhossain8499]

Mail box is not functional cause Gmail already aborted the app password feature. without it new customer can not be created. Is there any manual way to create customers?

[@AwesomeOpenSource]

Sorry you are experiencing issues with it. Not sure how to overcome it. You might ask on UVDesk forums though.

[@nahidhossain8499]

I have followed your every instruction but always getting "Details are incorrect ! Connection not established."

[@AwesomeOpenSource]

If you tried to start it, then had to stop becuase of an error, just remove your volume that you mapped (delete the folder from the path on the left of the volume mapping colon ':'). Then try to bring it up again.

[@nahidhossain8499]

@@AwesomeOpenSource Yes the problem is solved already but mail box is not functional due to Gmail already void the app password feature. without it new customer can not be created. Can you help here? is there any manual way to create customer? Thanks in advance

[@sajiths6506]

Do we have sms notification in this?

[@AwesomeOpenSource]

Been a while since I made this, so don't recall. I think it wa email only though

[@davethesafariplanner]

How do you add SSL certificates, letsencrypt or otherwise, on such a set up.

[@AwesomeOpenSource]

When I ran it, I used NGinX Proxy Manager to proxy the traffic from the internet, to my UVDesk Server running on Docker. Then I used NGinX Proxy Manager to pull down the LetsEncrypt SSL certs automatically.

[@davethesafariplanner]

@@AwesomeOpenSource Do you have a code example? I have been stuck for over two days.

[@davethesafariplanner]

Specifically how do you proxy the traffic to the UVdesk server running on Docker?

[@leopoldnonkala]

je tiens a rappeler que je ne suis pas passé par docker mais plustot en installant apache, php et mariadb .

[@AwesomeOpenSource]

Je ne peux pas dire avec certitude pourquoi vous rencontrez ce problème. Si vous aviez utilisé Docker, je suggérerais d'arrêter les conteneurs et de supprimer le volume contenant la base de données, puis de redémarrer les conteneurs et de revenir à l'assistant de configuration. Écrivez peut-être d'abord votre nom d'utilisateur / mot de passe dans un gestionnaire de mots de passe, puis copiez-les et collez-les. Vous pouvez, bien sûr, toujours le faire dans une configuration manuelle. Supprimez simplement la base de données de mysql et recommencez. Si vous continuez à avoir des problèmes, vous voudrez vérifier les journaux pour tout indice sur ce qui pourrait se passer.

[@supersmart671]

How does an end user submit a ticket?

[@AwesomeOpenSource]

From what I see, just looking at their demo site, as a non-logged in user, they have a little section at the bottom of the page that says 'Contact Us'. When you click that button, you are taken to a form to create a support ticket. They have a search on the knowledge base at the top of the screen to try and get people to do some self-service troubleshooting first.

[@musicalplankton]

Hey so I'm unsure if you will see this or not but I am having a ton of trouble with the email portion of this and was wondering if you would know anything about it or not. I got my app password all setup and all of that but whenever I go to reply or make a ticket it says that the swiftmailer service isn't working. I have been searching for days and would be very apricated if you could point me towards a place to find the error or maybe a reason why it's not working

[@AwesomeOpenSource]

I would guess that it will either be in the docker logs (use the command docker logs container_name replacing container_name with the name of your container. If you are in the folder where docker-compose is running, you can do docker-compose logs -f to see a tail of the logs as they run, then try to reply and see if anything comes in around that time that may relate. The other options is to check your smtp server logs and imap logs to see if anything shows up.

[@musicalplankton]

@@AwesomeOpenSource so inside there it says it couldn’t figure out what the domain name was and it says to set it globally would that be done in the compose file or in a config file somewhere Also mysql says it couldn’t find a directory so it logged in with home

[@benjamink7311]

Could you share your docker compose file please

[@AwesomeOpenSource]

It's on the Show Notes page, linked in the Descripition. ;-)

[@benjamink7311]

@@AwesomeOpenSource i could not find any docker compose file link in show notes

[@AwesomeOpenSource]

@@benjamink7311 No link. Just the code right there in the show notes. It's just copy/paste text formatted as code.

[@TheHitschm]

I use Zammad

[@AwesomeOpenSource]

Zammad is a great system as well. I've covered it in the past. UVDesk is just 1 alternative out of many, for great open source ticketing systems.

[@oneito947]

Am curios to see how this performs with Zammad

[@hippiejeez]

12:32

[@Ecom1994]

This software paid or free service?

[@AwesomeOpenSource]

UVDesk is Open Source software that you self host completely for free. If, however, you don't want to self host it, you can opt to pay UVDesk a fee for hosting the software for you.

[@lewiskelly14]

They didn't even capitalise the I in "How can I help you?" I hate the UI generally. Feels old and incomplete.

[@AwesomeOpenSource]

The nice thing about open source is that you can contribute and update those things, or make suggestions for an improved look or experience.