Vivid Seats | How to Accept Electronic Ticket Transfer from Ticketmaster

[@tonig7400]

Now, how do you upload an e-ticket from Ticketmaster to vivid seats if your selling??

[@VividSeats]

Hey Toni! We want to make sure you are in contact with the right department. For step-by-step help, you can give our team a call at 866.848.8499, option 3. You can also contact us by using live chat: www.vividseats.com/vivid-seats-customer-service.html We look forward to hearing from you!

[@OldMercWetWork]

Did you ever find out how to do this Toni? I have been trying also.

[@Susgussss]

@@VividSeats such terrible help. whenever i call you guys it asks me to put in the phone number with my account and i do so and it tells me invalid number. i then go to my vivid account and dont even see anywhere to put my phone number. i then go to live chat and im unable to even talk to anyone unless i have bought a ticket though you guys.

[@cattleyabernardino5984]

What if i accept my tickets but not directing me to tickermaster. There's only a blue line moving and It only says "screenshot won't let you in" Is that my ticket already?

[@VividSeats]

Yes, that's your ticket. The blue line is an anti-fraud measure to ensure that screenshots can't be taken of the barcode.

[@HoneybeeRiley]

How are we able to purchase electronic transfer tickets if vivid does not allow the sale of electronic transfer tickets???

[@kieraoconnell4100]

Is this a special delivery method?

[@chiefmegadeth]

So anyone had a bad experience or had a pickup with good results? Tickets I want are delivered at the san diego comicon event by the ticket holder? Im coming from Australia. So if they dont turn up it will ruin the whole trip?

[@VividSeats]

Hey there! We understand your concern with picking up the tickets from the seller at the event location. Depending on the delivery methods for the tickets, sometimes they need to be picked up at the venue or from the seller at a location closer to the venue. We want you to know that this type of delivery method is completely secure, and we guarantee that the seller will be there with the tickets. If you have any questions or want more details, please send us a DM on any of our social media platforms or reach out to us using this link: www.vividseats.com/contact-us. We are here to help!

[@Adam-nt8qk]

What should I do if the “Accept Tickets” button/hyperlink is not showing up

[@VividSeats]

Hi Adam! We're sorry to hear you are having trouble accepting your tickets. We would suggest contacting our Customer Service team using the Contact Us tab on our website so they can review your specific order details and assist with ticket delivery!

[@sabrinaclaudioshoe]

when i try to accept the tickets it says “Oops the ticket transfer was canceled by the sender”

[@VividSeats]

Hi there! Please contact us at 833.228.5143 with your order number handy for further assistance regarding accepting your ticket transfer.

[@tenawestling9721]

What to do if transferring accounts internationally?

[@VividSeats]

Hello Tena! If you ever need assistance with an order please reach out to our customer support team: bit.ly/3dJLpbK

[@JAKEW0N]

it’s the day before the concert and i still don’t have my ticket and it still says “transfer pending” what does this mean?

[@VividSeats]

Hi there! When an order indicates "transfer pending," it means that tickets have not yet been transferred by the seller. Please reach out to us for further assistance with your ticket order, our service team would be more than happy to help. bit.ly/3dJLpbK

[@jimenezcindy1able]

how do I know my tickets are real?, who can I call if I end up having problems?

[@VividSeats]

You can contact Vivid Seats at [phone]. Our tickets are covered by a 100% Buyer Guarantee that ensures your tickets are valid, authentic, and will be delivered in time. Check it out here: bit.ly/3K1mvAk

[@gopikav5588]

Did you get your tickets and attend the show? 😢

[@JAKEW0N]

@@gopikav5588 yesss!!! i had a very good time

[@JAKEW0N]

what does “transfer pending” mean?

[@VividSeats]

"Transfer pending" refers to the order status and confirms that tickets have not been sent yet. If you placed an order with us, we'll keep you updated via email as soon as tickets are transferred. You can also contact us anytime for an update on your delivery status!

[@Twinningit]

I verified it and excepted it but it’s not showing up on my Ticketmaster app

[@VividSeats]

Hi there, thank you for reaching out! We apologize for the issues you are experiencing and we'd be happy to walk you through this process. Please contact us at [phone] or via chat at bit.ly/3A33uZz. We hope to hear from you soon!

[@bigbadbaby7640]

This is cool 😎

[@ngatrann03]

I can’t find the transfer email

[@VividSeats]

Don't forget to check your spam folders, and do a keyword search. If you need further troubleshooting assistance, feel free to reach out to Customer Service!

[@LuckyClipsLC]

It says oops something went wrong

[@VividSeats]

Hey there, Luke! If you click the accept tickets button in your email and receive the message “Oops! Something went wrong," there may be connection issues. Try a different device or browser, or go into private mode. If this doesn't work, reach out to us via phone, live chat, or privately on social media so we can assist you with further troubleshooting. We are here to help!

[@wetbak987174]

What if the page says “Oops This Ticket Transfer has already been accepted by another email address.”

[@VividSeats]

That means you've already accepted the tickets, and just need to log in using whichever email address you used. If you need further assistance, feel free to reach out to us! bit.ly/3dJLpbK