Volvo EX30 Drama: Sales Halted in the UK? Latest Software 1.4 Fixes & Failures

[@siasek]

Has the latest software version 1.4 fixed your Volvo EX30 issues, or are problems still lingering? Drop your comments and let's chat! 🔍🛠

[@Otmane51]

I can’t use Waze anymore after the 1.4 software update! It only works when the car is stationary. As soon as it starts moving, it says, ‘Can’t display when car is moving.

[@michamuzyka6160]

@@Otmane51 the same problem with ABRP

[@sargfowler9603]

Software, software! I don't think the manufacturers are taking software seriously enough. They need to spend much more on development and test.

[@siasek]

I couldn't agree more! At this point it's just embarrassing🫤

[@JohnMorris-rb4kr]

I have had no In car Internet since taking the car on 16th June. I have been complaining to Volvo but they have declined my complaint and said that I should complain via VCFSUK as car on PCP. VCFSUK insisted that I give the dealer a chance to repair before going any further. The car has been with the dealer since Monday 8th July and they have not managed to sort it. I spoke to VCFSUK on Friday about returning the vehicle but they say that Volvo have 12 weeks to repair the vehicle and will not start the unwinding process until the end of 12 weeks or I have agreed with Volvo for the vehicle to be returned. Given that Volvo will not speak to me about the problems and they will also not speak to the dealer, I am at a loss as to what to do next. The car is still with the dealer and I am due to drop down tomorrow to let them have another go at setting up the internet with my IPhone. I have a loan vehicle at present but you really need to personalise the car to get the best out of it and I just don't want to do this. I have lost confidence in the car and with Volvo and simply don't want the car but Volvo and VCFSUK appear to be making it impossible to return the car within the 30 day period. Can anyone give me a positive suggestion?

[@symosys]

I had issues initially because we used my Volvo ID to buy the car, but my wife's ID at the dealer. Once I got home I logged into the car and I could then set up the Internet Vodafone connection and it worked. The only issue I have found is the Timer setting for the Charger does not stop the charging when it should but I think this is a bug, when manually enabled outside of the time range it over rides the stop time even when on.

[@craigbassett7913]

We had an issue with connecting the EX30 app, but read a discussion chat site and it gave me an answer. Just connect your car to your home wifi or your hotspot phone. Then you can see the QR code and it connects perfectly. My car is on 1.4. What a great car!!

[@siasek]

@craigbassett7913 Thanks for sharing the solution! Connecting to home Wi-Fi or a hotspot is a great tip. Glad to hear you're enjoying your car!

[@Shaunyshow100]

1.4 version uk A. I have DAB issues only when car is first turned on, if i select radio too fast, no connection. Need to change radio station to fix. No issues with DAB and breaking. B. Car unlocking with door handle touch is improved. Still a bit inconsistent when i approach. C. Metric vs Imperial: I have everything set to metric expect speed ( miles / hr) but yet the parking sensors are sometimes in inches and occasionally cm. Seems to be parking assist, reverse parking etc all in inches. But when i pull into a space, the pop up box displays in cm.

[@siasek]

Thank you for sharing your experience, this could help a lot of people who listen to DAB. All in all, I hope they will finally fix these bugs, otherwise I (and probably many others) will just give up on Volvo for good. It's like they never tested the car with the new software

[@michaeledwards8079]

all EV's are becoming too software focussed, just get back to proper buttons and less tech

[@siasek]

I know! I really miss the good ole buttons. And also can't get behind the no driver display or at least a HUD, which is super cheap. I find myself missing my e-Golf more and more.🙄

[@stephenwilson5453]

Just found out this week that the IITC problem is an issue between EE , Vodafone, who EE own and Volvo has been down for over a month, the whole duration of the time I purchased my EX30. Nobody has a fix yet so I’m afraid it’s more frustration while they decide to fix it

[@siasek]

That's unbelievable! What a fiasco. How can any self respecting dealer hand over a car that doesn't function to their customers? Then they're surprised pikachu face when they receive negative feedback🙄

[@JohnMorris-rb4kr]

Has your IITC ever worked?

[@feetup-jf7kq]

I own a 2021 Tesla model 3 but am interested in all electric cars. Wow, got to say the Tesla software seems to work far more effectively than what Volvo offers. All updates are OTA at home, seamless and when bugs do occur are generally fixed quickly. Exceptions being auto wipers and phantom braking, but Tesla is determined to make these work using camera only input. Both have improved noticeably but still imo at 80%. What is so impressive though is the constant improvements and new features delivered regularly and free by OTA updates, making this 3yo car current and better than the one i bought.

[@LxStPW]

How stable was the software in Tesla in the first months after providing the first cars? I know Volkswagen‘s ID.3 and Smart #1 had many problems at the beginning as well. So I wouldn’t say this is a Volvo topic, it’s a software topic at all.

[@feetup-jf7kq]

@@LxStPW The software was good, faults as per my earlier post. They had more issues with fit and finish - build quality, though the batteries and drive train was reliable. Almost opposite to VW who can build cars but are new to software and ev specifics like power and battery management.

[@siasek]

Hi @LxStPW, also, Polestar 2 has essentially the same software, and over the years, it has been fine-tuned. It seems like they aren't sharing their experiences with Volvo, though...

[@Milhouse77BS]

That’s been my experience with my one month old Tesla as well. After I canceled my EX30 reservation, knowing that Tesla had solid software was a factor in buying it.

[@LxStPW]

@@Milhouse77BS I had a one day test drive in a Model Y and decided not to buy it and to wait for another EV due to many factors I don’t like at the Model Y. EX30 was a much better choice for me based on my wishes and requirements.

[@mirelgheorghe1488]

Hello everyone. I can’t use Waze app while driving. It says that is not available while driving. Any suggestions? Thanks

[@siasek]

Volvo have responded on the official group: "We are aware of the issue with Waze being blocked while driving. All apps are classified into two groups : those allowed to be used while driving and those not allowed to be used while driving. Waze should always be allowed to be used and this will therefore be corrected in the next update. In the meantime we hope that Google maps will support you equally good in finding your way." here's a pretty interesting solution from the Volvo EX30 Community Worldwide Facebook group: "David Jones I experimented with Waze again today. Set it for Sainsbury's whilst in P then reversed in the drive and it was working all the way there, as I've come to expect. I purposely parked facing outwards so I could set off forwards on my return, and I got the "unavailable" message. So I stopped, cancelled Waze, reinput Home, reversed a couple of metres and then set out for home with Waze working all the way. Here's when I got to Sainsbury's." I hope this helps you at least a little!

[@yupescumuk]

I've had my EX30 since mid April and am perfectly happy with it...any SW related issues that impacted me all resolved so not a single complaint overall. I love how the car is built, drives, and handles and am happy with my choice. I don't care about Carplay either.

[@siasek]

That's awesome! It's good to know that Volvo got it right at least for some users. Hopefully all the issues will get resolved soon for everyone 🤞

[@ManusBlessing]

I ordered my EX30 Ultra SM 2 weeks ago and it arrives on the 26th July, so not sure if I can agree with your statement. It may not come of course but all communication says it will.

[@JurmeSingay]

I'm from Bhutan..I'm planning to buy dolphin premium one...after warranty of battery..what Wil be cost of battery in Ur country

[@oldmandan5634]

I'm surprised there are so many issues. I've had a Polestar 2 for nearly 2 years (in US) and haven't had any real issues with the software. I would have thought the software to be similar between the two models.

[@siasek]

The Polestar 2 is my dream car! Been following it since launch and it's amazing how they've polished the software. I can't understand why Volvo hasn't learned from this. With the EX30, it's like they're not even testing new versions in actual cars...

[@oldmandan5634]

@@siasek I bought mine from a leasing company. Depending on where you live you can find 1-2 year old P*2 for around the same price as a new EX30

[@pdecaux]

After the 1.4 update (UK), we noticed that the satnav seems to get confused about where the car is when in cities/large towns. Not great as we got totally lost and It tried to direct us the wrong way down a one-way street!

[@siasek]

Thanks for flagging this, @pdecaux. I'm really concerned to hear about these satnav issues after the 1.4 update, especially that one-way street incident! That could be dangerous. I've been getting reports from viewers in the UK and other countries about new problems cropping up after the 1.4 update. It seems like while it fixed some issues, it's unfortunately introduced new ones

[@pdecaux]

@@siasek it is odd that they aren't able to test their software more thoroughly and that different issues seem to arise in different markets. Still enjoying the car though!

[@davidknollman4222]

Received mine on Thursday and the car and software seems all to be working fine. Version on car was 1.4. However when will CarPlay and phone locking be available?

[@craigbassett7913]

Phone locking is on the EX30 app.

[@davidknollman4222]

@@craigbassett7913- saw that, however the car is yet to recognise phone as the key and open on approach.

[@mirelgheorghe1488]

Thank you very much for your valluable help!

[@siasek]

Glad it helped!

[@ugurv_tv]

I had no issue with delivery. I received my order in 7 weeks instead of the promised 10 weeks. They are selling the cars alright. Also, 0 problems with the 1.4 software.

[@siasek]

That's wonderful! I do find it interesting how user experiences can vary so greatly. It's good to hear the good ones as well. Thank you for sharing! ☺️

[@donpatisson]

Looking forward for the update. The car drives great, love the interior but the I am shocked how the software is so behind Tesla’s (never wanted one, but I have to admit that they are way ahead vs Google). Simple things annoy me deeply: the fact that simple settings such as the distance of the self driving module resets every time, that the internet not connects directly to the phone (I wish the car had an eSIM), the AC don’t stay on when I leave the car for shopping (this feature does just not work), the app is not available in the GCC and of course the car opening features. Tiny annoying things. From your video, I understand that the AC is weak due to the software configuration. Unbelievable. Leaving in a very hot country, having a GCC spec car, this should have been taken into consideration.

[@siasek]

Thanks for sharing, @donpatisson! Good news - the 1.4 update you're waiting for should improve AC performance. Fingers crossed it helps!

[@donpatisson]

@@siasek thanks for your feedback and constant updates!

[@LxStPW]

That’s really interesting Volvo stopped selling the EX30 for now in the UK due to known software issues. I didn’t hear that from any other country so far. I am from Germany and for sure there are still some bugs in the software 1.4 but those are minor issues only from my point of view. So is there something different in the software for UK? It cannot be just the opposite site of the steering wheel than in most other countries.

[@siasek]

Thanks for your input, @LxStPW! The UK sales situation was a bit overblown by the media - Volvo only temporarily suspended the online configurator, which is now back up. Interestingly, we've heard that German users are experiencing similar issues with software 1.4 as in the UK - problems with DAB radio, locking, charge scheduling, etc. It seems these aren't unique to any one country.

[@LxStPW]

@@siasek But it seems the problems are not unique for each car. That’s strange. Anyway, Volvo has to improve it soon.

[@siasek]

@@LxStPW You're right @LxStPW. It is strange that these issues seem widespread rather than isolated to specific cars. I agree, Volvo needs to address this quickly. These aren't just minor annoyances - some of the reported problems could impact safety. Hopefully, they're working on a comprehensive fix. Please, keep me posted if you hear anything new! ☺

[@nickpanteli]

mine suffers from phantom acceleration and also whilst one pedal driving is engaged the car on random occasions just takes off. Also, KZbin is playable while the car is in drive, the car as I type is sat at the dealership with video evidence of my shortcomings. this I believe is deemed dangerous and the wife will not drive the vehicle due to how our downhill driveway leads directly onto a busy main road. As well as this again with photo evidence, the home screen button vanished and the audio menu on many occasions just randomly disappears and you can't access and controls to alter volumes and equaliser settings, courtesy lights have a tendency of working when they want to and the same goes for the proximity sensor, which is very hit and miss. I am hopeful Volvo can rectify the most dangerous of these issues as well as the rest but the problem lies is i currently reside outside of the UK but in Cyprus where in general vehicles are not taken back, this I have been informed from Volvo UK who advised I take it up with Volvo of Limassol as they told me it has nothing to do with Volvo UK but are totally aware of my current situation with the vehicle. currently on version 1.4

[@siasek]

Wow @nickpanteli, that's a lot of serious issues you're dealing with. The phantom acceleration and one-pedal driving problems sound especially concerning. Safety has to come first, so I totally get why your wife doesn't want to drive it. And those UI glitches with disappearing buttons and menus must be frustrating. :( Keep pushing for a resolution - these aren't just minor bugs, they're safety issues. Let us know how it goes. Hoping Volvo steps up and sorts this out for you soon!

[@nickpanteli]

@@siasek well the car was dropped off yesterday 16th of July and have been given a loner until hopefully these main issues are resolved, so I await a phone call from Volvo to see whether or not these issues are resolved. I am hopeful these main issues are resolved and lesser ones perhaps with an OTA updates. Failing that, I have posed the question that's either the car be returned for a refund or exchanged like for like or I pay the extra for the 4x4 from our LR Ultra. What I don't want is for the car to be handed back and glitches reappear as I enjoy the car but after speaking with Volvo in Limassol at reception no one has been given a refund so at first glance it appears I'm stuck between two rocks. I will revert back once I get a clear picture of my current status with the car..

[@nickpanteli]

@@siasek I have just uploaded three small video clips on my dormant KZbin channel, ranging from the screen displaying techno colours, one pedal driving was engaged and starts to accelerate to KZbin content being playable whilst the car is in motion.

[@nickpanteli]

@@siasek car picked up yesterday and after showing volvo the video's, the receptionist who i'v been dealing with tried to convince me that, once 1 pedal driving is engaged the car is supposed to crawl forward. i had to get the technician outside to explain to him she has no idea what she's talking about, either way i left with the car not having any work done to it and was assured volvo are aware of these issues and that i should not look towards forums for answers, but to wait till sometime in August for an update, failing that he told me to keep calling them to see when there will be one available, and assured me ALL my issues would be resolved and that its a working progress. In other words, lab rats...

[@siasek]

@@nickpanteli Wow @nickpanteli, that's really frustrating. It's concerning that the receptionist didn't understand how one-pedal driving should work. Good thing you got the technician involved. It's disappointing they didn't actually fix anything. Their response about waiting until August and not looking at forums is... interesting. We all know forums can be super helpful for real-world info and fixes. "Working progress" and waiting for updates? Sounds like they're admitting we're all beta testers. Not great when we're talking about a car, right? Keep documenting everything. August isn't far, but it's a long time to drive with those issues. Stay safe and don't hesitate to push for answers if things don't improve. Thanks for the update. Keep us posted - your experience is helping a lot of people understand what's going on with the EX30.

[@brucegraham2251]

Need an update now 1.4 has been released

[@joelb3617]

Thanks for the great content! 👏 I‘m (was?) about to buy a EX30, but after seeing this (and other) videos about all the SW problems and the poor operating concept…. Not so sure anymore… 😳🫠 I‘ll wait for some more SW updates and will decide then I guess 😕

[@craigbassett7913]

Ignore that. It's unbelievable!!

[@LxStPW]

There are hundreds or thousands users who are happy with the EX30 like me

[@eilifnrgaard4855]

I have no problems at all with my EX 30 Ultra and absolutely love it. Great to drive, nice features and looks just as good 😊

[@Maisemore]

"OK Google - Settings" goes straight to the Settings screen

[@siasek]

Thanks for sharing that tip, @Maisemore! That's a handy shortcut for accessing the Settings screen quickly.

[@ed18]

My twin motor plus is garbage. Dangerous garbage. 1-It randomly slams on the brakes sometimes. 2-Randomly dumps power sometimes. 3-Low guard won’t stay on when car is locked. 4-Bluetooth is patchy. 5-Cruise control keeps speed 1-2 mph higher than set. 6-Driver wing mirror fold gave up. Stoneacre Volvo Newcastle said they can’t find a fault except point 2. Volvo UK have offered no solutions and asked Stoneacre to simply hand the car back to me. Surely the first two faults are pretty dangerous? Apparently not risky enough for Volvo to take the car back. My prediction is that there will be some big fatalities in these cars. I will not be driving mine when it returns to my driveway.

[@siasek]

That's very shocking, personally I don't understand how it's possible for the EX 30 to have such problems 🫤 But overall I don't have a good impression of the car, I've read a lot of discussions and you're definitely not alone. I'm keeping my fingers crossed that you can get the car repaired or return it... 🤞🏻

[@ed18]

@@siasek thank you for your kind words of support. I’m still in a courtesy car provided by my employer. Volvo UK have completely reneged on their warranty. I can’t wait until I can reduce my commute and go back to Porsche. I will never buy a Volvo again!!!

[@potdolphin]

Volvo software is always having issues. C40 EX40 Ex30 more to come even ex90.

[@MGriff-q1i]

The absence of Apple Car Play automatically excludes any possible consideration of the merits of a Volvo EV for me.

[@siasek]

that's understandable. The various software issues that seem to pop up for many owners don't really help either

[@BlackandGold535]

Volvo don’t meet ETA of delivery, I pay it in December 2023 and till now no news of delivery ….

[@danielnavnav2843]

Volvo ex30 softwaere

[@nunomoreira4678]

It’s the damn Chinese software. Just hire European software engineers.

[@nunomoreira4678]

There was no user experience in mind during the development of the infotainment, and it is worse when everything depends upon it. To have to click so many buttons to enable the performance mode is awful. Also, the fact that Waze stopped working on the 1.4 made skip the update. I can live with the nagging “focus” alert, but not without Waze. The fact that an app stopped working from one update to another shows me they are not running proper regression tests before releasing and that scares the hell out of me. These issues are not hard to fix, just hire better developers and a team of UX/UI.

[@LxStPW]

As far as I know the software is from Sweden. It’s only the production in China.

[@ALFOONUS]

Wrong, the whole developement is done in Sweden, even if its done in China, do you think Volvo just let them get on with it? the QC is under Swedish control. As if European software engineers are any better!

[@nunomoreira4678]

@@LxStPW the software was glued together by ecarx.

[@siasek]

Hi @nunomoreira4678, it's really frustrating when updates break essential features like Waze. It seems like proper regression testing is missing, which indeed can be worrying. Improving the user experience and having better developers and UX/UI teams could solve these issues.

[@Maisemore]

Luckily (?) for me, the internet and my phone connected immediately in the showroom. But 1.4 took several days to arrive OTA after 20 notifications! Yes, the software's taking too long to sort out but they're mostly minor niggles in my case and the car is otherwise great!

[@siasek]

Thanks for the update, @Maisemore! It's good to hear your internet and phone connection worked smoothly from the start. Those 20 notifications before the OTA update finally arrived must have been frustrating! It's interesting how the update experience can vary so much between users. I'm glad you're enjoying the car overall despite the software niggles. Could you share what you love most about your EX30? And what specific minor issues are you still experiencing with the 1.4 update?

[@Maisemore]

@@siasek Well the design externally and internally is great, and so is the colour - YELLOW! The performance and handling are good, and it's nice and quiet. Loads of little niggles in the software, but the build quality of the hardware is very good considering its origin.