What Actually Happens to Returns on Amazon FBA - Amazon FBA Returns

[@DanRodgers]

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[@narasimhasetra839]

Hey Dan, I am your FAN!! Awesome, every time video is released I watch and enjoy your explanation!! You are cool and patient!! Thanks mate.

[@DanRodgers]

Thank you Narasimha! I appreciate that and I'm glad this helps 😁🚀

[@Hamza-wq6is]

If I search something on Amazon and Dan Rodgers videos appears on that, its 100% sure that He is going to get my click. I really appreciate how much efforts you put into your videos and how easy, you make it for your audience to understand the concepts. Everytime a relevant question/ambiguity pops up in my mind during the video, I get my answer in the next 2-3 minutes. A BIG THANKS to you. Keep doing what you are doing. Again, I really appreciate your teaching skills. I wish you success and peace!!

[@averylai7051]

I really enjoy watching this. The way you talk is so soothe and easy to understand. Appreciated your work. ❤

[@ahmadgulzar213]

*_*_* Dear Dan Rodger Thank you for being a truly outstanding teacher. Your passion for teaching and your dedication to your students is obvious in everything you do. I feel so lucky to have been put into your class. I hope you know the priceless impact you are making on so many lives.ratings****************************1000/1000 numbers*

[@lauriedettolspray8538]

I cannot express how valuable your content is , Dan. Top quality! All of these issues are the problems you are and will be confronted with, but you provide me always with a “saving grace”, and really calms me down, knowing the solution is there when you a first starting out. So a big thank -you for easy and no-nonsense explanation👍👍👍👍👍👍👍

[@DanRodgers]

Let's gooo Laurie!!! Thank you kindly :)

[@diegoloncopan4513]

Excellent video Dan, thanks! I was looking for information about refunds and your video clarify several concepts for me.

[@TheRemikarlos]

Great video as always Dan. I think Amazon returns are the most unfair process ever. Amazon never (in my case at least) hold the customer responsible and we sellers end up with unfair feedback. I look forward to your stranded inventory video bro!

[@DanRodgers]

Remi for sure, these are just one of the drawbacks. Make sure all those refurb/repackage settings are on :)

[@viviancao9497]

Dear Dan, thanks so much for sharing this useful video. I’m running a company in Shanghai, and also a seller of pet products on Alibaba for 2 yrs. I know nothing about AMZ before watching your video, it’s like opening an new door for me. Amazing!!!!🌸🌸🌸🌸🌸🌸

[@nkwhph]

Thanks dan where is that follow-up video on removals? Its not in your catalogue of viveos

[@vettetravels]

Great info, this tells me all I need to know about keeping some of my items for FBM because I want some high priced items to come directly back to me to decide what to do with.

[@miamiflorida6965]

Excellent video! 💗💗💗

[@leonarddebeer]

Thanks Dan! I have always been wondering what Amazon does with returns. Do all returns always go to Amazon first for them to assess the condition of the product and determine who was at fault?

[@randytotel6400]

Hi Dan.This was the most clear and complete explanation of this subject I have found. Thanks so much!

[@halitderya]

Hey Dan, thank you for the useful video. Just wondering whether it’s possible to prevent amazon reselling returned items to return them to us instead?

[@Flipping_Assets]

What if it's damaged?

[@onlyviolin8264]

Always value!! Thanks!

[@niktotinsticks]

What if I get a item that’s not the real thing/ replaced with something that’s not even close to what I bought? And then what if I try to return it and they just don’t give me my money back because it’s obviously not what I bought ?

[@Wired1200]

In the case amazon credits your account will you have to request this or will it happen automatically. For example amazon loses some of your inventory in the fulfilment centre ?

[@matthewsmith1782]

Exactly the video I needed, thank you!

[@SupremeJDN]

I want to return an item back to amazon as parts were missing. When I opened my parcel, the box was empty. The box of the order came but the cosmetic item was missing inside. If I return the box (that is literally all I can do) do you think Amazon will return my fees? So all I am returning in the cardboard box of the item, not the item itself. This is sadly all I can do as items were missing and maybe even stolen in transit.

[@dw8588]

Is it possible to have all returns sent back to the seller instead of going back into circulation?

[@mangh815]

Hi man, I have a question. On the amazon page, they say that I have to return the product by a specific day. For example, they say (Return by 17 Sep, 2022), but I don't know if can I return the product sooner. Thanks for the video

[@twhomestore2160]

Hi Dan, really good video. I do have one question for the removal order fee, beside the flat fee per unit, will Amazon charge the shipping cost from FBA center to my warehouse that i requested the product to be returned to? The flat cost per unit seems very low and doesn't seem to cover the shipping cost

[@DanRodgers]

TW it actually does cover the cost of returning the items to a "national" (same country) location of your choice. It's similar on the destrcution fees. You pay a destroy fee per unit which includes shipping to the destruction place.

[@michaelofoluwa1600]

Another great video and something I have been wondering about. Just a quick question, where do you look to see what Amazon has done with returns and how much we have been given back? I have had a few returns for various reasons, sometimes for no reason but I don't know what has happened to the return, if it arrived back in time or how much Amazon have given me and if its the right amount compared to what the product cost. Keep up the good work, Michael

[@DanRodgers]

Good question Michael, it depends on what they do, but if they take ownership, you will likely see USED offers appear, if they deem you responsible, you should see the unfulfillable quantity to go up, if it is still fulfillable, it's simply added to your available quantity. The main place you can see what you have been given back in any period is in under REPORTS. This video goes over the reports, check the WORK OUT RWTURN RATE PERCENTAGE timestamp: kzbin.info/www/bejne/jGq2XoWwnq2Jirc

[@emiliozevallos9387]

Wow great info!!!!!! Thanks Dan 👍🏼

[@jt305]

hi can you please recommend which International business credit card to use with amazon account

[@Meilleurlivreaudio]

Hi Dan Great Content thanks for sharing 👌 would like to Know if you could recommend any good Prep center in Uk ? Regards

[@DanRodgers]

Hey Jean 🙂 there are a few linked below this video: kzbin.info/www/bejne/gGmcgqJsh7hqeZo

[@fgotahiti]

Hi Dan! Alway great content, many thanks for that. Regarding removals, would it be a good idea to have a 3PL in Texas (not far from Amazon's FTW1 Fulfillment Center) instead of California (as an example), for costs and disposal/shipping optimization? If YES, do you have any 3PLs to recommend for "small figures" FBA Sellers? (Not a 7 figure one yet lol ;-))

[@DanRodgers]

Hey @fgotahiti that's a very good thought as many many international shipments get this one. However there's no way to guarantee this warehouse so it can be hit and miss, that is the one I would choose though as most prominent. So yes a 3PL in Texas is a good idea. I haven't used one there though but you can take a look at these: www.warehousequote.com/network-locations/texas/ www.seleryfulfillment.com/services

[@fgotahiti]

@@DanRodgers Many Thanks Dan. Can't wait for your next YT video. I'm also a member of the Just One Dime Amazon FBA Courses. Despite everything that happened with Seth and his company, they are still by far the best Amazon FBA courses I've seen!

[@businessaccount7524]

Thanks for this video. Can you please answer my question? I live in Canada but selling products in US. What address do you put as the return address? It won’t accept my address in Canada but I don’t know where to send my return items to US . I would really appreciate if you answer it

[@FarhanSikandersbk]

What should be done with orders where the seller is applying for a refund, taking the refund on the original order, and also requesting a replacement on the same order? Does it not cause a loss for the seller? I am using FBA. Please provide guidance.

[@karimabouraoui102]

Hi, thank you for the video Please I have just a small question to be sure that I understand well in case the Customer damage an item he will be totally reimbursed ? this seems unfair if this the rule is there any option to turn off this function? thank you

[@guchigood523]

Hello Dan, good day. Please a question about amazon FBA. If I have a product listing for FBA, and I duplicate the listing and change it to FBM, they have the same ASIn but diff SKU, if I get any review on the FBM, will it reflect on the FBA? since they have the same ASIN

[@Youtubeiscool865]

Dang bro, do you have a carry permit for those guns

[@Diana-xm4gy]

Thanks Dan! Is there an option to request for Amazon not to put any returned units back in-stock? I want every customer returned unit to be shipped back to me.

[@nacixemnaisa]

I need to know this, If I select a refund option and never bring the package to the UPS store as selected, will I get credits onto my account or not? (This is just a question, I’m not actually doing this)

[@driqbal316]

Great Info. Thanks for sharing!

[@nrmn222]

How to auto destroy sellable items ?

[@wezasell1919]

But what about FBM, how does return work then?

[@deborahhobbins7131]

they have me stuck selling in Europe i cannot stop it and worst of all I cannot change the disposal setting the alternative is greyed-out so all my returns in Europe they get to keep, it's a scandal I have had no help from SS

[@godsaintarinze6680]

Hi Dan, great work your doing man. How about people like us who wants to sell on Amazon, but our country of residence is not eligible to sell directly on Amazon. What should we do??

[@SuAmigoElilegal]

if a returd is unopend and in its original packaging from amazon , how does that different from an open package return , do amazon really cares

[@tomassikola8168]

Dan, many thanks for this video, incredibly useful! You mention that if a product is found faulty as a result of Amazon's fault, they might try to fox it somehow. Do you have any idea how often does this happen as opposed to simply selling it on pallets to third party resellers/disposing of it?

[@oldschoolhousetraxx]

Simple and concise info. 👍

[@badarmajeed]

Awesome explanation.

[@Boxer-nk8tv]

Hi Dan, I watched a video of yours on approvals and had a question if I may. I am currently going to be selling a product from the automative category. When adding the product I wasn't told it is restricted or needs approval. It's more of a accessory. I'm in the midst of making a dummy listing and shipping plan to see if anything flags up, but I've heard of people selling for a month and then the listing being closed by Amazon and them being told to seek approval. Some have mentioned to create a invoice to present to Amazon, what would you suggest to do? TIA

[@DanRodgers]

100% Boxer, you are very informed on this. All those steps are very good to take as it will allow you to check for sure. An invoice is definitely a good thing to have and you can turn a PI (proforma invoice) into a commercial invoice online in the worst case just use the exact same details. Sometimes the supplier can provide the commercial invoice though. Only use a commercial invoice for this. In the worst case, Automotive is often restricted and you may need to apply for approval (harder if you have not sold anything else) but you may get it. If you don't get approval, you may need to either place it in a different category but related category if possible (to start) OR sell an item in a different category first and then seek automotive approval. Approval is easy in most once you have some sales.

[@Boxer-nk8tv]

@@DanRodgers Thank you so much for the detailed reply. Two follow up questons if I may, would the commercial invoices need pics? And when seeing the approval form, it asks for a website, I have bought a domain and hosting, but I don't think I have or resources to set up a website right now, is this necessary? I know you must be mega busy, so I really appreciate you taking out the time to repsond.

[@DanRodgers]

@@Boxer-nk8tv the commercial invoice often will not have pictures. If they ask for a website, you just need a very simple site showing your product for sale and IMPORTANT: have your exact seller central email address and address in the footer on the front page. EXACT EXACT, they will check it word for word. Fivver will have cheaper site creators or you can throw one together on WIX or similar

[@Boxer-nk8tv]

@@DanRodgers thank you so much Dan. I'm honestly shocked that you took out the time to answer in detail. You're a legend. On another note, I asked the same question to some fba youtuber and he was like email me, when I did he asked me to join his course in order to get the answer. Thank you once again man.

[@seanpienko4891]

Wow explained it so well

[@plmintexas509]

Thumbs up Dan. Thanks for the great vid.

[@JobianLoist]

Thanks a lot for the info, very usefull.

[@ajimonnair8789]

Hi Dan could you advise how to open an LLC company in the UK and USA for the purpose of opening Amazon seller accounts..many thanks in advance

[@DanRodgers]

Hey Ajimon, I will actually have someone on quite soon to go over this very thing for the US side. You can take a look so long here: clemta.com/

[@ajimonnair8789]

@@DanRodgers thanks Dan also i would like to know you had set up your company in the uk any links ? Also a very good question I have when we open Amazon seller account as a company what credit cards do we use for amazon fees ? Does the newly formed company eligible for credit cards? How did you get set up in really stuck here as I don't have a credit card in my name either.. please advise many thanks in advance mate

[@wassblg8414]

I really like your videos 👍🏽

[@DanRodgers]

Thank you WASS!

[@wassblg8414]

@@DanRodgers keep it going Dan, thanks very much 🙏

[@toowoombalifeinaustralia4109]

great video Dan....Can we remove my product to a warehouse...one of my new product reached to Amazon fulfillment center, but its restricted product, even I try to get approval not success. ..I have 300 units.. how can I do at once. Is it worth to send to a 3rd party warehouse and sell through my website...appreciate your comment..

[@wizardkhan82]

really luv the contents Dan. can you please make a video on detailed reporting/business report eg if I want to see the whole year profit and loss of one particular ASIN like the number of sold item return refund in a form of the summary is that possible?

[@DanRodgers]

Hey wizard, check out this video so long, it may answer your questions as I cover some important reports: kzbin.info/www/bejne/jGq2XoWwnq2Jirc

[@wizardkhan82]

@@DanRodgers thank you dan I rewatched it again cleared a lot of confusion very informative.

[@briandavis8675]

This video was exactly what i needed to see last night, as i needed to change my settings for automatic removal settings changing, obviously this is a new upload video and you are in the uk as am i, but the settings page you shown was totally different to what i saw? i basically went to .... fulfilment by amazon settings, then clicked on automated removal settings, and it just gave me a button to click to chose "enable" once i clicked that i then put in my address and it was set up, Why would your page look so different to mine?, only asking because sometimes when you try to follow videos on KZbin and what you see on your screen is different to what's being shown on KZbin it sometimes gets really confusing

[@DanRodgers]

100% know what you mean brian, I was showing it on the US site which had a really odd pathway to that section, hence all the screenshots. There are major differences between the US and UK site but they lead to the same stuff and then there are also often multiple ways to get to the same area lol, glad you got it though!

[@briandavis8675]

@@DanRodgers ah right ok, yeh makes sense. Either way though good info saved me alot of faffing about trying to find it out the long way👊

[@hashmatullahsediqi-lk8wv]

Thank Dan. your life saver

[@jaldaly]

Well done 👍!

[@esteban755]

Yo Dan can you make a video on taxes when selling on amazon ! ?

[@DanRodgers]

Ooof get the disclaimers ready haha, but yes, I will plan for this

[@IfaKslays]

Super helpful!!!

[@agnesthong8]

Hi Dan, thanks for your video again. However, I’m currently stuck in Amazon verification, after I register the Amazon and I added WorldFirst deposit method 15 mins later my account was deactivated and required me to provide utility bill and business license, I did provide my name internet bill and full set my company register profile details. I appeal 1st time and get reject, I assume that due to my country address is same as in Amazon seller central business address but the sequence is different. Amazon is fill in the blank style which can’t match my country internet bill address. For 2nd appeal they require me to write on the additional information and submit the documents, I’m not sure what to write in the additional information box and what additional documents I need to submit. Is it I need to write an Plan on action letter? I’ve no clue and helpless regarding this issue. I did email the seller performance team but get no response. If you came across this problem before, I would be appreciate if you could give me some suggestions on what I should do in order to submit 2nd appeal and get my account reinstated. Last question, I did found someone who said can provide the POA letter and guide what to submit, 100% will get the account reinstated, the person did show me his client testimonies, is it possible or most high chance he is a scam? Thank you so much Dan. 🙏

[@DanRodgers]

Hi agnes! I know where you are, I also had a tough verification. It is challenging but doable!! The main thing is that the details match exactly, as you said, the address is slightly different and that is likely causing the problem. My suggestions: - Try and match the address exactly, whether that means changing it on the application or on your documents/getting a document that matches exactly (sometimes even contacting the utility company/bank to actually change it - although seems crazy) - Yes, you could provide insight on the problem in the additional info section but you're more likely to be successful if you make everything match. - That type of service is in need, if they are providing a 100% guarantee and it is not eye wateringly expensive, then that could be a good last resort but try implement the above first. Whenever you upload to Amazon, also send the verification team that same info to boost chances.

[@agnesthong8]

@@DanRodgers Thank you so much for your reply Dan! The problem is Amazon seller central business address and official register address is 2 different sequence itself, may I ask is it my bill follow exactly match 1 of it will do? The guy provide the service in 300 USD, in this situation I’m not sure do I really need to write a POA? It sounds crazy I didn’t even do anything wrong, if yes what should I write in the POA? Thank you Dan

[@DanRodgers]

@@agnesthong8 yes, if you can get those 2 addresses to match you should be good. On the POA just explain that the address sequences differ and if that won't be accepted that you are working on ensuring they will match. After that, you could consider that service. I know it's frustrating, but you'll get there agnes!

[@agnesthong8]

@@DanRodgers Thank you Dan for your reply. I only can get one of the Amazon seller central business address matches. Amazon fill in the blank and auto generate the address is beyond my control. May I ask the additional information box, it would be better write in POA format or just normal email format will do? I’m not sure what exactly Amazon wants all I can do is just assume. May I ask usually for this appeal is checking by the Amazon AI bot or human verify my documents! 🙏

[@DanRodgers]

@@agnesthong8 A lot of it is AI driven and that's why this HUGE address problem occurs unfortunately but now your case should be taken over by a human, hence the POA etc. Probably best to do a POA format if that's specifically what they ask for. I hope they email you soon agnes, that usually helps the most when you get a verification team member.

[@maadhavdantuluri]

I think usually amazon goes with outcome-4 is most likely, how to deal with returns if the cost of the product is very high: 250-300$..? if customer damage costly item you lose a lot of money.

[@DanRodgers]

Maadhav it can create an issue there but it is not that frequent because the customer would: 1 - Have to be quite "unscrupulous" 2 - They would need to damage it in a way that looks like it was sent out to them like that 3 - They would need to damage it and return it within that window However it does happen, in those cases that Amazon accepts their claim, then you would have those 2 options, you would likely remove it and fix it if it were that expensive. Then you could sell it as new or used depending on the condition. Definitely turn on all the refurbishment/repackaging settings in this case.

[@maadhavdantuluri]

@@DanRodgers I will check, thanks Dan.

[@terolahtinen963]

If customer brakes the product and returns it, Amazon pay back the prize to customer and seller suffers all costs and won't get even selling price?

[@DanRodgers]

tero yes this does happen. It's not that frequent because a lot needs to fall into place for the customer to be able to do that successfully. I replied to Maadhav above on this as well for some more details

[@gerrydelacruz8081]

I also clicked the like button.

[@DanRodgers]

Thank you Gerry!

[@yohannsphotographyvideogra9542]

amazon is charging its prime customer illegal's restocking fees time to break the monopoly

[@CourtneysAuntSara]

This explains receiving dirty, worn, used clothing, bedding and hair tools. GROSS

[@HassanAliZahoor]

I'm confused while watching u... Coz I don't know ur speaking or doing Rap

[@kaylahobson1847]

So in essence, Amazon sucks