What are Agent Scripts within Microsoft Dynamics 365 Customer Service Omnichannel app ?

This video explains the concept of Agent scripts within Dynamics 365 Customer service Omnichannel app.
⭐ Agent Scripts are part of guided customer interaction process
⭐ Agent scripts provide guidance about the steps needed to undertake when customer raises an issue and you as an agent has mandate to only share company endorsed information
⭐ It brings consistency to all agent's responses
⭐ Agent scripts is composed of Agent script steps
⭐ Every step is identified with actionable icon
⭐ Assign Agent scripts in the Session Template
⭐ Agent Scripts steps can be of type:
Text
Macro
Agent scripts
Girish Uppal demonstrates the ability to use Agent scripts within Dynamics 365 Customer service omnichannel app.
#microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel #dynamics365
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[@Favoulites]

This series is pure fire. Well done Girish!

[@PowerTechSpeck]

Thanks Jayson !

[@fawzyhesham805]

Really thanks for your efforts , it's very usefull

[@PowerTechSpeck]

Thanks Fawzy for your comments. Glad you liked the content !!