What are Queues in Salesforce? | How to create queues and assign records to it in Salesforce ?

[@balance2100]

Taking the admin 201 in a couple weeks, your videos have been a key part of my studies. Thanks.

[@Witness2015]

Please keep dropping vids. Not only do you explain the topic very well you're entertaining too. Keep up the good work!

[@mrwoot08]

Your handwriting is impeccable. And your explanations aren't so bad, either. Well done.

[@SalesforceHulk]

Glad you think so!

[@Jmtz-sm6ld]

Thanks so much for all your videos, you are right on spot! Thank You!

[@SalesforceHulk]

You're Welcome

[@umayalramakrishnan122]

The best explanation.loved it

[@SalesforceHulk]

Glad ! You liked it.

[@tahakarim83]

Awesome Job big thanks to make it easy to understand i am new to sales force and these videos are really helping please share more

[@SalesforceHulk]

Thanks!

[@gabgab4809]

Great and thanks very much

[@wolfcomglobal]

Good job! Thank you for making this video. It helped me understand Queues much better.

[@pradeepsadula3749]

Your explanation is Superb and easily understanding .Please share more topics in customization with real time examples. Thanks a lot :)

[@meghadidwania4116]

Your videos are extremely helpful in understanding the concepts.. 👍

[@SalesforceHulk]

Glad to hear that

[@swagatapdas8913]

We cannot use assignmnent rules for custom objects so what are the other ways to do this?workflow, flows and process builders? We can just change the record owner field and cred rights will be passed to that queue or member?(considering OWD is set to private) Also, which sharing setting enables users to access only the records they create themselves irrespective of being in same profile or not?

[@shubhambangad1011]

Your explanation power and teaching techniques will make anyone to learn salesforce more interestingly. The knowledge and doubts cleared just by seeing your videos cant be counted. Hats off

[@SalesforceHulk]

It means a lot, Shubham. Thank you so much. :)

[@prashantpahwa4355]

Great Work man, you explanation are to the point and simple.God bless you :)

[@SalesforceHulk]

Glad it was helpful!

[@minatipanigrahy8681]

awesome video sir.. so clarified. please share the process builder session video link as i can't found

[@samueljames3809]

Pls make a video on creating a new report on the total list of products sold in particular duration to the particular customers

[@pbt1549]

Bro! you are awesome, please work on Reducing the "LIKE" word, rest all rockz. Looking for more. Reading a page is far better than listening to you.

[@kubrakayman4627]

Could you please make a video about Chatter, Activity Management? Thanks

[@sindhubandari185]

super bro nice videos

[@harishrudroju1379]

Hello sir, What is the difference b/w Queues and team selling although both the concepts are used for sharing the work load?

[@smitavora7489]

superb..!! the important points that you explain apart from the concepts, help a lot...thnx Shrey :)

[@SalesforceHulk]

Glad you like the videos, Smita. There is so much to come. Stay tuned..!! :)

[@smitavora7489]

Salesforce Hulk ..shrey...can u pls help me 'manager groups' and two other options in owd/sharing settings

[@gdind2003]

Superb explanation of Queues!

[@santhoshkukunarapu857]

Hey bro, could you please share the videos from beginning of the course

[@zohaibjamal]

Do you have any course that we can buy

[@patrickj.trevenen1633]

You are MAKING GREAT CONTENT

[@SalesforceHulk]

Thanks, Patrick! :)

[@swagatapdas8913]

Where to see the records in a queue if I am a member of that queue and how to claim ownership of a any record in my queue?

[@amitsachidananda6706]

What if the owd setting is private and ,then will the people above in the role hierarchy of that particular queue be able to read/ edit records?

[@Srinud-ux4ew]

Based on role highrarchy.. they only readonly permission

[@kamaalahmadusmani]

Shrey I need your help can you give me some details about sfdc connection options with messaging queue

[@SalesforceHulk]

I think you have already got the answer ;)

[@varunvarshney8462]

since we have already assign members of particular queue so that every user can acess that record in queue, then why there is need to change owner of any particular record which is assigned under particular queue?

[@ArunSharma-wn1qf]

Difference between public group and queue?

[@udayakumar5588]

Hi bro, can plz explain what is mean by (action function,action status,action support,action region and remote action) and where it will be use and what is the difference.

[@SalesforceHulk]

Can you please elaborate under which topic you are asking these points?

[@udayakumar5588]

make a video on AJAX components Bro

[@prashantkore7338]

Hey Can you explain how data migration happening in sale-force to other apps ?

[@naderhabib91]

difference between pubic read/write / Public read only in queues

[@hemlatha898]

👍

[@maheshkuryavula9459]

when you start the development session bro.

[@SalesforceHulk]

Very soon Mahesh!

[@azeemshaikh966]

What will happen when lead in convert into opportunity within a queves via API?

[@Ashokkumarg8]

Hi, Thanks for sharing the video. Quick question. 1. When OWD is private, Whether the Queue members superiors (higher role members cannot own the ownership?) due to Role hierarchy 2. Since Queue can be assigned by Assignment Rule (Only lead & Case). Here only case can be assigned right?

[@SalesforceHulk]

Hey Ashok, answers are following: 1. If "Grant Access using Hierarchies" is unchecked on that object then in that situation the users higher in the role hierarchy than queue members cannot own the records. 2. Assignment rules can assign the records to queues which supports lead and cases. (If that is not what you are asking then can you please elaborate your question)

[@Ashokkumarg8]

Salesforce Hulk Thank you for the response. Regarding the Question:2 In Queue, service contract and custom objects cannot use assignment rules right. Since it supports Leads & Cases only.

[@SalesforceHulk]

Yes, but in that case, you can create a field update action using process Builder or workflow and set the owner field's value as the queue.

[@Ashokkumarg8]

Salesforce Hulk Than you for the explanation 👍

[@SalesforceHulk]

Your welcome!

[@sureshrao4051]

Hi, create videos on projects

[@chiragdave2466]

Very helpful but not very clear how queues are assigned in custom object and how a data entered in that custom object is assigned to that queue

[@sureshrao4051]

how to create projects in Adm & Develop

[@guitardude0909]

Shrey i can tell you are a big Garfield Fan!

[@SalesforceHulk]

I like the cool tshirts of Garfield for sure. 😅

[@shikebrizvi306]

Hey shrey. Good video but it could be better. you could choose better way to let other understand. That is explaining during the hands-on example.. means if you explain each and everything using word doc and sales org. Current way is more theoretical.. would be better if you only give ur voice and salesforce org to explain it practically.

[@SalesforceHulk]

The upcoming videos will be like this only.

[@swagatapdas8913]

Assigning a record to a user or a queue means giving ownership of that record to that user/queue? Then where is this information reflected? Suppose case logged from Kolkata is assigned to a queue of support employees(using assignmnent rules cases from kolkata are assigned to the kolkata queue/team). Where do I see this information in this particular case record's detail page? The owner stays the same as the user who created it!!

[@kalyanpremsai]

Can any one answer my question...if 1st user have access of 5 records ,when owd settings as private , 2nd user shared 4 records to 1st user then the manager above the 1st user in role hierarchy have the accessibility of how many records?

[@mohsin360]

kalyan premsai : 9 records ( 5 owned by user1 and 4 shared with user1)

[@amitaquarius2010]

what happens if queue is deleted before assigning the cases to other queue or some one else?

[@SalesforceHulk]

You cannot delete that until all the records are re-assigned to another user or queue.

[@hishmatrai91]

Thanks!!

[@sureshrao4051]

create videos on code

[@EDHOKATIESEDDAM]

🤗

[@rajenderv5442]

I need rest integration to any application can u provide that video

[@adrienriou4480]

Difference difference, stop

[@prayagrajpandey9310]

Explain clearly, you are not good in explanation.

[@swapnilchauhan]

did you make any such video? :-D lol

[@ghouseg9697]

Can speak in hindi will understand easy

[@Infoeminent-Technology]

Salesforce Tutorial in HIndi kzbin.info/aero/PLpukJreo0qA3NKJ73ny2xuNA6shbF4pP6

[@gauravbhardwaj5374]

His video is of zero value. He never shows how queues work by demo in Salesforce. Just writing all things on black board. I doubt he ever sign up in Salesforce.

[@salesforceisfun8538]

He is one of the best trainers in Salesforce. Your are totally wrong. I learned a lot from his videos. What have you achieved to critisize him?!

[@gauravbhardwaj5374]

@@salesforceisfun8538 oh really. U can see all his video. Never do demo in Salesforce log in. It's not your fault because u never see any other videos. Hope u had a job after seeing his video

[@arjunwalia737]

Dude go slow...ur stammering causes confusion!