What does an AWS Cloud Support Engineer ACTUALLY do?

Hello! In this video, I'll be explaining what a Cloud Support Engineer does. Below are the key points:
- What does a cloud support engineer do according to AWS?
- My thoughts on "imposter syndrome"
- Difference between a cloud support associate vs a cloud support engineer
- Side projects that I am working on as a cloud support engineer
- Why do I make YT videos?
Also, I'm still learning how to color correct my videos, so over time it'll get better. If you have any recommendations for me, please feel free to let me know in the comments!

[@REXTECH9]

Hey Brandon! Love your videos! I've actually been actively applying and CSE roles at AWS with Linux/Networking/DevOps profiles and been getting referred for each. A recruiter reached out to me. I did the online assessment and did well enough to qualify for me to go directly into final rounds. Thanks for much for the insights on the role!

[@ngo2go]

My pleasure! I hope all is going well for you, best of luck on your final round :)

[@muthumanikandan2943]

Hi @REXTECH9 Glad to see your comment, i want to know about the final round. Can you please explain what would be a final round it contains any technical questions or related to any behavioural questions

[@raogariabbaii]

@@muthumanikandan2943 It contains 2 rounds of each technical and behavioral (on principles)

[@johndelacruz4164]

Hi Rex I was sent the online assessment any insight you can share?

[@raghavendrareddy319]

Hi guys I have tech round 1 for CSE 1 windows role.. Do you guys have any resources for windows os

[@AradhyaShrivastava]

Actually helpful information! Doing great! keep it up!

[@ngo2go]

Thanks a ton! Glad I helped!

[@terribinns1976]

Thank you. This video is very helpful

[@sentimientodeayer6587]

Keep up the good job!

[@ankitishere25]

I have my interview coming up for AWS Cloud Support Engineer, I hope it goes well, it was really good hearing you talk about the role and day to day tasks, I feel excited about this huge opportunity, thanks for the video, Liked and Subscribed!!

[@ngo2go]

I wish you the best on your interview! Let us know how it goes!

[@yamini-rathaur]

Hey, it was so good to watch this. I've heard back from AWS with a CSE technical assessment. Can you tell me more about what is generally asked in the assessment?

[@ngo2go]

That is awesome to hear, I wish you the best on your assessment! I can't give you the questions that are in there, but take a look at glassdoor.com and your question will be answered :)

[@cameronc8966]

I am in the same position you were in lol. What sort of questions were you asked in your assessment?

[@mrjamesflores]

I'm here to follow your KZbin journey. I'd love to get into a full time AWS role but unsure if I'd like to work for AWS or for a company that uses AWS. Could you make a video about this?

[@ngo2go]

Thank you for the suggestion! I’ll make a quick video to answer your question :)

[@danielsavignon6652]

Great video! Can you do a video of the most common issues that you have faced as a Cloud Support Engineer?

[@ngo2go]

Great suggestion, I do plan on making a video like that so stay tuned

[@braakwame_]

This was good to watch. I like how straightforward it is with no unnecessary fluff. I'm on my cloud journey so I should get a job soon. I subscribed after seeing your other videos.

[@ngo2go]

Thank you for subscribing! I'm glad this video was helpful to you - I wish you the best on your cloud journey :)

[@braakwame_]

@@ngo2go Thank you

[@World_is_ours]

@@ngo2go Hello friend, I wish you a very best for your journey , Actually I am also about to start my cloud journey , so can you suggest me some most required skills and tools one should master before entering into this field .

[@ngo2go]

I mean generally having networking knowledge is great, then if you get the AWS CCP certificate you’ll have foundational knowledge about AWS services. All of that will help excel your cloud journey

[@johnstonejibin]

Great imformative video! Do you take your AWS Certs first before you get into being a Cloud Support Associate?

[@ngo2go]

Thank you! I took my AWS cert before I was a cloud support associate.

[@World_is_ours]

What are the tools and slills one should master before entering ito this field apart from the cloud fundamentals

[@ngo2go]

Customer service skills and learning how to learn are super valuable skills you should master!

[@Phyclone]

Dope video, you gotta sub, I am looking to move towards this role so I am looking forward to it.

[@ngo2go]

Thank you! I wish you the best on your journey :)

[@rafiekmoosa4472]

Hey man I just wanted to know who are some of the customers u work with are they banks, insurance companies or small businesses? Appreciate the video❤

[@ngo2go]

AWS does have a website that displays what customers we work with. Check it out on AWS customer success stories :)

[@kihunkim9122]

Thanks for the video! Did you ever have the phone interview (1st round) to get into that position? I will have a Chime interview tmrw with a recruiter, and said up to 15 minutes. I'm not sure if it is about technical or behavioral or just resume screening.

[@ngo2go]

Yes I did! The screen is important, but I am not too sure if it'll involve technical or behavioral questions. Most definitely it seems more likely than not to be a resume screening. I do apologize for responding late but I hope you crushed it!

[@shubhamsaxena3621]

Hi Kihun, I have this Chime Interview scheduled with a recruiter after 2 days, can you let me know more about this,as I am also not sure if it technical or screening interview?

[@raghavendrareddy319]

​@@shubhamsaxena3621hi bro I have phone interview on March 3. May I know how was your experience will it be technical? Kindly let me know

[@shubhamsaxena3621]

Yes it will be technical, prepare both network and OS concepts.

[@raghavendrareddy319]

@@shubhamsaxena3621 bro May I know for which role u applied ?

[@phindulonedzingahe2658]

Hi Brandon, I'm new in this, what's the first course one should take to get an entry level position.?

[@ngo2go]

I don't have any courses to recommend per se. A lot of the times, roles like the CSA is something that can be self taught. KZbin or looking at AWS public documentation will help a lot! Especially labbing like my S2S VPN videos.

[@dantecoelho4430]

Hi Brandon! I'm not sure if you'll see this comment in time, but I'm going to be interviewed for the position of AWS Cloud Support Engineer I, and I just wanted to know which specific certification I should pursue to align with the goals of this position. Would that be "AWS Cloud Practitioner Foundational"? Thanks!

[@ngo2go]

Hello there! Sorry for the delay, but the best cert to dip your feet into the cloud would be the "AWS Cloud Practitioner Foundational" certification. Now, even though this is good on your belt, I highly recommend having projects on your resume related to the cloud to make yourself stand out!

[@terribinns1976]

Can you talk with me about your initial interview with AWS that got you hired as an Associate?

[@ngo2go]

Like any other interview, there are both behavioral and technical interviews. I made sure to have pocket stories which relate to AWS leadership principles. I believe I did the best I could during the interview and eventually got hired as an Associate.

[@great456789]

As an AWS Cloud Support Engineer do you code?

[@PANDApoopish]

How did you get into this role? I’m currently a Sys Admin with lots of hands on AWS projects trying to break into an aws cloud support role but finding it so hard. Do you have any methods that worked for you?

[@ngo2go]

That is great to hear! You've got AWS experience + IT experience already. But what do you mean by "finding it so hard" to break into the AWS CSE role? Is it that you're unable to apply or are you not receiving the next steps after applying?

[@PANDApoopish]

@@ngo2go I am not receiving calls from employers or afraid that my resume isn’t standing out to employers regardless of my experience

[@ngo2go]

If you don't mind, you can forward me your resume so I can take a look at it. Maybe I might have some pointers for you. Just message me on Linkedin and we'll go from there :)

[@PANDApoopish]

@@ngo2go thanks I really appreciate that! Can we email instead if that works?

[@ngo2go]

Sure thing! Send it to brandon@ and I'll review it as soon as I can

[@yakovmatityahu]

Please tell me do Cloud Engineers have 24/7 shift jobs???i work in a 24/7 role as Network Engineer and i am fed up with doing Night shifts due to my health issue, so is moving to Cloud Network Engineer is a good idea for me to work in General or 9 to 5 job?

[@ngo2go]

This is more of a 9-5 role, we just have engineers around the world that will take over if you are over your shift times. No need to worry about working 24/7 :)

[@AlexNMW1]

I have 2 jobs interview , one is Cloud support Engineer and Tech support Java/python . I don t know a 💩 about any of support jobs but i want to know from u because for sure u know wich one is better ?, but i have full-stack knowledge Javascript/PHP sounds wierd?

[@ngo2go]

I don't know all the profile/domains for the cloud support engineer role. But I'd assume that if you have experience with Java/Python, you may be aligned with a team that would require those skills. For any support job, soft skills would be amazing and beneficial for you!

[@yuriwebsite]

Hi is there anything that recommend to be learned before officially start work as a CSA?

[@ngo2go]

Not really since you'll learn a lot on the job. But if you're applying for a CSA role, then learning about the cloud or having projects related to the cloud can be much more desirable.

[@yuriwebsite]

@@ngo2go cool, thank you so much! I'm gonna start to work as a CSA in July!!