What is Customer Relationship Management (CRM)? ...And How to Use it.

[@ManagementCourses]

What can be more important for a business than building relationships with its customers? And, if you do that, how will you track each relationship and make it easier to take the next steps? These are among the tasks for CRM: Customer Relationship Management. Thank you for watching - please do like, subscribe, and hit the notification bell so KZbin knows to let you know when I produce more videos.

[@say7834]

I wish I could replace you as my CRM instructor. Since I have zero background in this field, I have trouble understanding the core concept and purpose of CRM during classes but your 9:58 mintues video explained everything I need to know. Thank you Mike! Good job!

[@ManagementCourses]

You're very welcome. Thank you.

[@lucymebe608]

Thank you for a simplified explanation of CRM, very important aspect in SCM

[@ManagementCourses]

You're very welcome.

[@agentjane]

Thank you for this very comprehensive explanation about CRM Sir! ~ 😊❤

[@ManagementCourses]

You're very welcome.

[@golbartari8084]

Great, thanks

[@ManagementCourses]

You're welcome.

[@wendysibisi6692]

Thank you for such a great explanation.Ive been struggling to understand this part of my role and most content speaks to the technology.I am more confident to begin my journey ❤

[@ManagementCourses]

You're very welcome! I agree that too many writers and speakers see CRM as a technology capability. The tech is merely a toolset to help us manage relationships with our customers.