What is this???!!! - (Felder) Hammer K3 Winner Review 😡😡😡

K3 Winner from Felder - review of a faulty machine that we received as new and in working order. What would you do?
Marius Hornberger's video: • My New Sliding Table S...
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/ andreaarzensek
This video was made in spaces of nonprofit organization Istrian de Dignan from Croatia. Visit them here: www.istrian.org

[@FELDERGROUPTV]

Hi Mr. Arzensek. Im really sorry to hear about your problems with the delivery of your Hammer-Workplace. I have reported this issue to our responsible Person who will take a close look at this. You will hear from us soon.

[@AndreaArzensek]

Hi Felder, Thank you, I'll be waiting. Meanwhile I'll review Hammer A3-41 and N4400. Best regards

[@hgohlke]

Ihr solltet echt mal was machen, das schreckt mich ziemlich ab, eine Feldersäge zu kaufen

[@FELDERGROUPTV]

@@hgohlke Hallo Henning, wir sind bereits im Kontakt mit Herrn Arzensek. Die Maschinen bekamen Transportschäden durch eine fehlerhafte Spedition. Das hat allerdings nichts mit der Leistung & Qualität unserer Maschinen zu tun. Du kannst dich jederzeit gerne melden, falls du Fragen zu unseren Maschinen hast. Gerne kannst du auch einen unserer Schauräume besuchen und die Maschinen live begutachten und dich überzeigen. Liebe Grüße aus Tirol

[@Kohlrollade86]

Hello Felder support/Mr. Arzensek, currently I’m looking for a new bandsaw and a belt sander (N4400/FB510, HS950). When watching this video I’m not sure anymore whether it is the right decision to buy a Hammer. Could you please share the progress of this claim with me within the comments? Thank you.

[@AndreaArzensek]

Hello, I have the Hammer N4400 and it is a good tool. I also heard that there are good bandsaws out there for less money. Look at SCM as well. As for the sander I don't know because I don't have one, but I see in other videos that it seems like a good machine. Best,

[@franzruberl1583]

Sorry for your experience! This is the type of thing that happens to me and I know how rage inducing it is. I hope this gets rectified and you get some additional compensation for the trouble.

[@AndreaArzensek]

Thank you Franz. I hope it gets solved as well. I'm just asking for a same new saw and no additional compensation. I need it to work and make my YT videos. Even though they have some cosmetic damage from the transport, I'm satisfied with other Hammer machines.

[@PabWho]

What a shame... Write to Felder Austria. They probably will give you some response... Don't think they risk the reputation because of a representative and/or transport bad work. Good luck, hope you have a solution from somebody! Let us know the news!

[@AndreaArzensek]

I hope you are right and I get a new working and not damaged saw. I'm really disappointed not to have a working saw I paid a lot of money (at least for me €4700 is a lot).

[@FELDERGROUPTV]

We are already in contact with Mr. Arzensek. We will figure out the best solution for both sides

[@heriberthuber54]

@@AndreaArzensek So how did it turn out? A lot of talking but no help like it was with me?

[@AndreaArzensek]

I actually got the Felder K700 as an upgrade but I had to pay some difference. I'm now writing a script for the video so it should be out this month. In short, K700 is a beautiful machine and I'm really happy I didn't accept K3 back.

[@heriberthuber54]

@@AndreaArzensek Then you were luckier than I. I'm happy for you!

[@TarlochanSingh]

I had high opinion on Felder products, until I saw your video. Thanks for sharing your experience, will definitely do a exhaustive survey if in future I would consider to buy any of their machines.

[@AndreaArzensek]

Me too, that's why I went for them. I think that all this situation around the Covid made some errors in the production. I'm waiting now for K700 but I'm quite happy with their Hammer A3-41 and N4400.

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@thewoodologist8176]

I have 5 felder machines and I have been waiting for nearly two years for my issues to be resolved. As good as the machines come out of the factory, there are so many variables that can go wrong between the factory and the final destination. It all comes down to the reseller, seems like you and I have been victims of horrible reseller service. I have fixed so many things my self through trial and error that I'm pretty sure I'm better at working on these machines than their best technicians. I understand your frustrations and hope you can get it sorted. Wish more people would speak up about these issues so that felder could take actions against the horribly shifty service their resellers provide...

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@gustyrios3190]

Hola Andrea´s lamento mucho lo que les paso con la máquina, yo pense que solo en Argentina pasaban estas cosas y me imagine un mundo distinto el de uds..pero veo que estamos iguales. Bueno espero que puedan solucionar esto pronto, y les envien una máquina nueva y sin problemas. Los quiero mucho y me encantan sus videos, aprendo mucho de vuestra cultura !! Gracias por enseñar este lindo oficio!!! un abrazo desde Argentina!!!

[@AndreaArzensek]

Gracias Gusty, ya tenemos unq maquina nueva y haremos un video en un mes despues de un poco de uso. Saludos desde Croacia

[@prestonhoffman5695]

Andrea, Sorry to hear about your experience. The K3 can definitely leave someone disappointed, but it can be a good machine too with some tuning. I understand you had a lot of problems that I did not though. Did you try cleaning and lubricating the threads for the blade height adjustment? I had a similar problem as you until I addressed the caked up sawdust on my threads. The dust collection shroud needs to be engineered better to catch the finer dust that collects on the trunnion threads. Best of luck to you.

[@AndreaArzensek]

The machine's lifting mechanism was stuck when the machine was brand new in the shop. Official technician came and he spayed some lubricant in it. Still after one month the wheel was spinning too hard. Something was wrong with this particular machine from the start. On the other hand the other two we bought are performing good.

[@gaboponshoromerocorrales5139]

Que coraje da!! Los siento por ud camaradas!

[@AndreaArzensek]

Si, mucho coraje. Pero no me rindo. Voy hacer un video de seguida.

[@laszlofabian]

Great Video and glad that you post it. Take away for me: at any sign of transportation damage, don't even bother unloading it. Such distributors should loose their rights, end of story.

[@joemccarthy9990]

Well done lad nice review I hope the company look after you and your brother

[@AndreaArzensek]

Thanks Joe! I have an update video on my channel. In short, they took care of us. Best regards from Croatia

[@LgosseuxDbois-TheWoodpecker]

I Andrea, it's nice to see new videos, OK it's been out a while, but we spent 32 days at the cottage, off the grid, I have a lot to catch, on top of taking care of my channel and editing.... I'm so sorry to hear about your mishap, I can't help you here Hammer is out of price so it's uncommon to see it around. I had a friend visiting from France last October saying that I should buy their planner/jointer, because I want new one. When I showed him it was 3 time the price of a brand new one in France he understood why I was not going this route... And I still didn't change my thickness planer, it's crap and I don't want to buy crap again. But looking a t your video, I figure even if it's a renown brand we're still playing roulette with our money....

[@AndreaArzensek]

Hi Alain, I have been quite busy trying to get my tools and workshop in order but I had a lot of drawbacks. Now I'm without a saw I paid money for but there are good news that I'm going to get an upgraded version. I will have that video coming in February 2021. I hope by then we will have fully operational new workshop. Meanwhile I'll try and post some of the videos I can make. Cheers

[@LgosseuxDbois-TheWoodpecker]

@@AndreaArzensek This is super good news to hear. For myself, I'm still working on making another CNC, I bought some nice ball screws, but I'm not sure I'm going to use them??? I'll see. and hopefully in the next year I'll be able to show what I came up with.

[@AndreaArzensek]

That sounds super exciting to build a new CNC. I kinda miss mine so I will plan for a new one in the futute, maybe I even get inspired by yours.

[@LgosseuxDbois-TheWoodpecker]

@@AndreaArzensek Humm I'm not sure.... The thing is I want something better that what I already have, this means being more rigid, my new spindle his over 4Kg, it's way too heavy for my setup, but it's a fantastic spindle. It's why I bought nice ball screws. But metal working is not my strength, on top of needing super accurate and expensive tool, which don't mix well with wood dust. So I'll have to rely on Pierre. He came here, saw what I want, and went back home with one of my ball screw rails. But now he found on the classified a 30 year old CMM. I never heard of this, it's a super accurate machinist measuring machine, This has a granite top of 170mm. He think we might be able to modify it and use most of it's part to make the X and Y movement on a super straight surface. But the seller didn't answer my second email... That being said if I go this route, I don't think it will be possible for anyone else to find a broken, and not working, 30 year old machine like that. But this being said, we're not even sure this would work either. But I still have the ball screws to fall on . But still, I will need a lit of machined pieces. Pierre want a new packaging for his YT channel, Renée say that he will deserve it... But I'm so eager to have a better working CNC, as a matter of fact I think it's the tool I use the most in my shop. And I have a big project that will need a lot of carving and I hope to make my base on the CNC you'll see this one day.

[@veronica5896]

Sorry to hear about this.. Totally understand about the frustration - but noticed that Felder themself are on the case now - and are pretty sure it will get solved for you pretty soon.. To everyone else - NEVER sign for anything if it is in ANYWAY damaged when you get it!!! I know it is hard - as Andrea said - you are exited and have been waiting a long time already - and it can feel unbearable to send it back and wait for a replacement - but it will often be the quickest in the long run.. Not to mention that we don't want to be seen as assholes and not trust the driver when he says its minor - nothing to worry about.. Thats just his hopes and prayers - cause he dont want the blame and hassel if not.. Best wishes - hope everything works out for you Andrea! You have had more than enough bad luck now - totally undeserved!

[@AndreaArzensek]

Hi Veronica, That is all true. I should have not signed papers ok, but I sadly did. I contacted Felder today and their representative for Balkans told me that I should be careful because I'm damaging their reputation with these videos. I'm just asking for a new machine and they can take the broken one back. But if they continue this I will not stop. I spent a lot of money on this because I was sick of cheap machines...and what do I get...

[@danhill8071]

If you are on twitter or have friends who are then you should make a lot of noise on Felders twitter feed. You’ll be surprised how quick some companies will react to twitter! I’m in process of looking for a table saw and your review has meant I’ve crossed Hammer off the list of options. Thanks. Sorry you have had so much trouble with this and I hope you get it sorted. Love your work, keep the videos coming!

[@AndreaArzensek]

Thank you Dan! I will contact them directly. I don't think that the problem is in Felder (at least not that much) but in the retailer Totus. I still wouldn't cross out Hammer machines as I have the planer with spiral head which is fenomenal and a bandsaw that works great. I believe that this saw must be as good as those. It seems I got a lemon from the factory and people at Totus didn't do their job to check if my machines were ok. I'm sure that if Totus asked for a new machine they would get one.

[@danhill8071]

Fair enough Andrea. Sometimes lemons happen and I guess there is a possibility of something being damaged during shipping. I’ll not discount felder just yet then!

[@sawoodworker464]

The machines probably left FELDER in excellent condition. All the damaged seamed to be from shipping as confirmed by the truck drivers admission. The receiving company should have never accepted delivery and for sure shouldn’t have delivered it to you that way. I’m hoping FELDER gets involved and makes things right for you. I just received the A3-31 jointer planer and I am very pleased with it. I am also planing on purchasing the K3 but will wait until I see the outcome of your situation. Thanks for sharing.

[@AndreaArzensek]

I will have video coming out soon. The technician came and concluded that the machine has too great vibrations and couldn't figure out why. He tried everything. My K3 was sent to Felder and I'm currently without table saw. I have A3-41 and I'm quite pleased with the machine.

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@davidmartin7931]

Consumers deserve more of these kinds of critical testimonials on KZbin. The fact that your video is still there several months after being posted is worrying. No company that cares about its image would let this situation go on for so long. You just might have saved me thousands of dollars and a lot of frustration. Thank you very much from Québec, Canada.

[@AndreaArzensek]

Thanks David! Check out my video update on this. It took a long time but Felder resolved it. Best regards from Croatia.

[@dsdragoon]

Hate to write this but it seems you've been way too nice in dealing with the equipment dealer. Messing with a defective saw is not making you money. I hope this works out for you.

[@AndreaArzensek]

Thank you Scott, I would like to say some not nice words about them but I try to be as civilized as possible. Stay tuned for the update, it'll be spicy.

[@goldmametja7381]

Thanks for sharing this video. To think that for some days I was giving serious consideration in getting one or two of these Hammer products as I have some big projects to make quite soon. There's absolutely nothing wrong with the quality of the machines from the Felder group but the almost non-chalant response regarding the damage on your machine from the supplier is very concerning. I shudder to think what the response would be for someone who finds himself in a similar situation from far south in South Africa. I guess the likes of Robland or WoodFast amongst others will be in my cross hairs from now on.

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@VIKING1011]

Sorry to hear buddy. What happend to the Hammer A3 after the Holzmann.

[@AndreaArzensek]

I changed it for Felder AD 741 which is a beast. We were unhappy with A3-41.

[@sandrojamett304]

Hola soy de Chile y me gusto tu canal y espero poder ver mas videos .Estoy tratando de aprender ingles para entender informacion que he bajado de internet en ese idioma pues yo me dedico aca a trabajar en hacer muebles en madera y melaminas .Un saludo a la distancia

[@pro-powderltd.8920]

I just paid down on on an A3-31 now I'm really worried. I was just about to ask for a quotation for on these units, now there's just no way. Thank you for putting up this video. I'm going to send it to my sales rep in the US. This is totally unacceptable.

[@AndreaArzensek]

I think you'll be happy with A3-31. Besides this saw I got A3-41 and bandsaw N4400 and they are both very good machines for the money. I think I got a lemon. It is apparently my bad luck. Let's see what Felder says.

[@pro-powderltd.8920]

@@AndreaArzensek I actually called my rep in the US and actually sent them this video, and they were not too happy with the situation. It seems to be more a problem with the rep in your country rather than Felder them selves. I would call them directly if I were you and get them involved. I think that they will sort you out.

[@FELDERGROUPTV]

@@pro-powderltd.8920 If you have any problem with your local distributor or you don't feel comfortable , please directly contact our headquarter office located in Hall in Tirol. Thank you and Best Regards from Austria

[@SamuOrdieres]

Hi Andrea! Hope everything is solved properly. Could you make an update on your experience with the official Felder service? Did they respond properly and solve the problems fast enough? And last but not least... will you buy again the same machines? Thanks in advance! I´m planning to order a few machines to set up a new carpentry/wood workshop, and your comment will be very helpful.

[@AndreaArzensek]

Hi Samuel, Felder has resolved everything and it was quite fast but we pushed them hard. At the end we got K700 and AD741 instead of K4 and A341. It's has been almost two years since then and we haven't had any issues with any of them and we are really happy with the new machines. If I were to buy again I wouldn't go with Hammer machines, I would directly go to Felder 700's series and probably now I'd even upgrade to 900's even though ours are total beasts for what we need them to do.

[@mattbixby51]

Andrea has your saw been fixed? I took delivery of a k3 winner last week and have cut issues. I also had a problem with my riving knife and height adjustment stiffness. I was able to resolve the height stiffness and riving knife problems; they are related to each other. I plan to post videos showing how I resolved it soon. Are you able to check your saw's arbor and tell me how much axial play your saw has when you push and pull on the spindle end?

[@AndreaArzensek]

Hi Matt, It seems you have the same problems we had with our saw. That is unacceptable. We returned K3 to Felder in Austria and they fixed it but we wanted to upgrade to Felder K700 so that is what we're waiting for. It will come by end of January 2021. Then I will make an updated video.

[@hydrodynamisch]

Hallo Andrea, and what happend now with this Maschine ? Where it replaced? Did you got a new saw ? I saw another Video of you with another Maschine of Felder….

[@AndreaArzensek]

There is an updated video on this, find it on my channel

[@jonq8714]

This is kinda a bummer and I'm sorry to hear. I'm on the fence about either Jet 12" Planter/Jointer with Helical head or a Hammer A3-31 with the silent cutter... about the same price, but the Hammer was in the lead up until I've seen more than a couple customers unhappy with customer support post purchase. Maybe I'll go with the Jet now...

[@AndreaArzensek]

Luckily Felder took this matter into their hands and resolved it. Check out my latest video on my channel. I have the Hammer A3-41 and my tables are out of tolerances. Now I'll be waiting for new ones, and see if that resolved the problem. I think that I'd never go or recommend Hammer line again until they prove different. On the other side Felder line machines seem to be very well made.

[@aether_antares7761]

Just wondering, it has been 4 months... what is the status of the situation? Did you get a new machine? Did felder solve the problem?

[@AndreaArzensek]

Hi, we returned the machine. Felder repaired it and they wanted to send it back but we asked for an upgrade. I'll place an updated video in February when I get my new machine.

[@plexuswoodworks1771]

Sorry about your trouble Andrea. I live in British Columbia, Canada . I bought the A341 jointer/planer in March. It arrived from the factory with a damaged fence and a bunch of little things that made it appear to be hastily assembled. I called the dealer and they said they would order me replacement parts no problem. I checked the machine with a a straight edge and gauges and discover a whole world of disappointment. The machine was so out a whack it blew my mind. The indeed table had a had a huge dip in the middle and another just before the cutter head as well as being way out of co plane and the outfeed also had a severe dip in the middle. The dealer questioned my ability and experience with checking a machine like this and after some words agreed to come check it out. The dealer claimed to be a tech which was not true and he made the machine worse. Over a week or two there was some back and forth where they expected me to just have this machine and it would be 4 to eight months before replacement tables arrived and then there “tech” would maybe or maybe not install them. I demanded my money back and they refused. There was more back and forth but eventually they agreed to return the machine to there store in Burnaby bc at my expense and return my money. During this event I had called and emailed felder many times looking for information. To this day no response. I will never ever buy anything from the felder group and I bought an scm fs41e instead and it’s a wonderful machine. Couldn’t be happier. Also scm actually has trained technicians that reside in the province unlike felder

[@heriberthuber54]

This about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@laurentiustanea7840]

and yet you bought that felder slider, why?

[@AndreaArzensek]

Because Hammer machines are not well made. Felder machines on the other hand are completely different animal. It seems to me like they are made in different factory altogether. Best, Andrea

[@marksaus]

Sorry to hear about this Andrea and I hope you get a good solution. The distributor and transport service are responsible. I started with Hammer machines, moved on to Felder and now I'm waiting to receive a FB640, Plan 51L and Exact 63 :-D Always direct with Felder, always absolutely excellent results. Felder makes THE best woodworking machines out there, from beginner to industrial, and are a great company too. It annoys me that their reputation could be damaged by the distributor... Hopefully we will see an update from you soon, but in the meantime I wanted to say that your experience is very unfortunate and not at all an accurate representation of what dealing with Felder is like. Good luck man!! :-)

[@AndreaArzensek]

Hi Marcos, I'm getting a new upgraded saw in February. It is K700. Then I'll make a review of it.

[@marksaus]

@@AndreaArzensek Excellent, that's a great upgrade! :-) :-)

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@19cuervo81]

Puede ser que el eje esté dañado? Incluso doblado?

[@AndreaArzensek]

Eje lo checamos, parece correr bien pero cuando se pone la hoja de sierra es cuando hace problemas. Y hemos puesto varias hojas para eliminar posibles problemas con hoja.

[@sebastianocano3289]

After Marius Hornberger review of a similar table saw I was expecting something much better, this situation is totally unacceptable. I hope that Felder or the distributor take care, good look!!!

[@AndreaArzensek]

Yup, I bought it because of Marius' review. We'll see what Felder does.

[@FELDERGROUPTV]

Hello Sebastian, the damage was caused by a local transport company. That has nothing to do with the quality of our machines. We are already in contact with Mr. Arzensek and we will find a suitable solution for him

[@CP-du3ci]

I have had a full workshop of Hammer machines built up over the last 20 years and they have never been a moments trouble. The UK distributor is great albeit expensive. It sounds like you have a distributor that is less than responsive to your troubles. Contact Felder direct as previous comments have recommended I am sure you will get a positive response.

[@AndreaArzensek]

Hi, For these kind of reviews i decided to go for Felder (Hammer) and I have to say I'm very pleased with A3-41 and ok with the bandsaw. I contacted Felder representative for Balkans today and he told me that they will solve this and that I should be careful because these videos are damaging their reputation (sounds like a threat to me). You will see the updated video soon.

[@CP-du3ci]

@@AndreaArzensek Don't be put off by any perceived threats, their products are sound and so is their service. If the experience is accurate and true then they have no grounds for complaint. When they have sorted the problem and you update the video their reputation will be enhanced. In the mean time showing others what to do when things do go wrong, is always helpful. How many people would have suffered the problems without alerting Felder and been dissatisfied with the machine for ever more.

[@Life_in_m1n1]

Had also a problem with the k3 with the knife and saw adjustment. They charge me for calibrating because they say it could be a problem of the transportation...no words for that.

[@AndreaArzensek]

That is ridiculous that you had to pay for their fault. I'm really pissed with the Hammer line and even more how Felder treats customers. After I published my video they completely changed the tune but not everyone has the time or will to make the video.

[@PENNA65000]

@@AndreaArzensek As you discovered -- putting serious pressure on the manufacturer is the best way to get results if they are being irresponsible. However, you should have rejected the machines when they were scattered around the back of the transport truck. Once you sign for them, the problem moves to you. But if Felder understood good customer service they would have moved to cover your problems -- the goodwill from you would more than have paid for their expenses. They clearly are not smart and just looking at their direct expenses. Now the story of them be unresponsive is coming back to haunt them. I'm glad to hear you are mostly satisfied with the upgrade solution (I hope someone else doesn't get your returned saw as being a new one!)

[@pauloosthuizen]

Please correct me if I am wrong, but has this Hammer been replaced by a Felder K700? Update - just found the update video that confirmed the history. I have watched this video a few times and either the distributor should have their distribution contract terminated or there is something serious wrong with the Quality Control at Hammer (Felder).

[@AndreaArzensek]

Hi Paul, Yes, I have a video update on this. We upgraded to K700 and it is a great machine so far and I can't foresee any problems in the near future. Build quality is amazing. I also believe that something is wrong with QC at Hammer line because all of the Hammer machines we bought had some issue.

[@daganael]

Hope the other machines are as great as expected and that the saw will be replaced ! Was about to order several machines from hammer. Not sure now...

[@AndreaArzensek]

The other machines are quite good. The saw was replaced by Felder and now we are satisfied. I will have a video update later this month.

[@daganael]

@@AndreaArzensek that’s great news ! Very glad for you and also more confident into buying machines from them. Waiting for the update !

[@zengafreezelight]

Wow, terrible. I´m in Córdoba, Argentina, I did contact a dealer in Buenos Aires, Argentina, and if you had problems in Europa, I can´t imagine what can happens in 12.000 km !!!! ..... wood to see your video, I need to think better about the pourchase. I hope FELDER resolve that problem. To feel more confident

[@AegirWatches]

I am considering a similar machine ( combo ) but you need to deal with Felder direct, today!

[@FELDERGROUPTV]

Hello Todd, we already in contact with Mr. Arzensek. We will find a suitable solution together. If you have any questions about our combination machine range, please feel free to get in touch with us - Thank you & Best Regards from Austria

[@guillaumec4871]

Hi Andrea, hope your problem will be solved...i just bought an Hammer B3 Basic and it's just about the same, cut quality is really poor an my old Kity 618 worked better. I will maybe realize a video if Felder do not want to find a solution... best regards and i wish you the best

[@AndreaArzensek]

Something is wrong at the line in the factory. This can't be happening to a saw of this price range. Contact Felder, they will find a solution. I'm starting to get nervous now since I upgraded to Felder K700, I hope it will be ok.

[@guillaumec4871]

Hi Andrea, as far as I know there was a change few months ago about motors... their supplier stopped their activity therefore they had to find an another one quickly. Could you tell me what is the brand name on the motors of your K3 ? If you still have it in your workshop.. thanks again and I hope your Felder will satisfy you !

[@AndreaArzensek]

I got my K3 in June, I returned it in July. Felder K700 should be here in February.

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@vincentrolfe1384]

The shaft on the blade raising mechanism is bent and the gears are not meshing evenly-problem. If you take the sliding table off to get at the inside of the saw; due take measurements of the distance of the sliding table to the cast iron table and check the height of the sliding table to the plane of the cast iron table. This way you can adjust the slider to where it should be upon reassembling the saw. Make little wood shim the shape of wedges and mark on the sliding table where the wedges are placed to measure spacing and take the fine point marker to show the measure on the wedge. Three wedges along the slider should do it. Get several accurate steel rulers to measure shafts and other parts inside the saw. Get an accurate 100MM right angle tool (called a square over here in Chicago) and start measuring and check one part to another. I have a dial indicator with magnetic base I use to check shafts to other movements. It does not have to be an expensive dial indicator to get the job done. It may only be that the cranking shaft on the blade lift needs to be repositioned to correct the gear meshing.?? Get a diagram from Felder of the saw parts and listings before you begin the work of correcting the adjustments. It's like a bicycle: you see how much the wheels is needing to be trued and then start adjusting the spokes to true the wheel. I had one Felder motor on my Format4 Profil 45 shaper that quit. I paid a technician $20 to check out the motor. He said motor was OK. The electric connection part had failed (Felder had no circuit protection that would have prevented the problem ($15 part that Felder did not include)). Same thing happened with the first electrician who came in to hook up the Felder shaper and Oneida 7.5hp cyclone dust collector. Electrician had a reading problem (learning deficiency) and he hooked up the wrong colored wires. His standard answer was, "you need to contact the factory; something is wrong with the machine(s)." I studied the wiring diagrams for two days and found the problems without having to pay the seller to come fix the problem. We learn what is supposed to be on machines and automobiles and then we can figure out what the problem is. I am a Yankee and it is our approach to the world. You and your brother can do it also. What is your brother's name Andrea?

[@AndreaArzensek]

Wow, thank you for the advices! I really appreciate them from a knowledgeable gentleman like yourself. My brother's name is Moris. Greetings from Croatia

[@vincentrolfe1384]

@@AndreaArzensek and Moris; I don't really know if I am a gentleman but I do like to fix things around the house, shop and the Sprinter van. Good luck in getting to the bottom of your Felder saw difficulties. Mark all the positions of pieces you disassemble with drawings, words and camera images.

[@peter_kelly]

7 months since this video, has anything been resolved by either Felder or Totus? Sorry to see you went through this.

[@AndreaArzensek]

Hi Peter, I'm still waiting for my new saw to come. It is supposed to come by Wednesday. I will have a video update soon. I'm also annoyed by this but I hope this new one will work.

[@scottgates601]

I hope you get all new machines mate! What you payed for!

[@juangerardohernandezaviles8821]

Andrea, que mala onda como decimos acá en Chihuahua México, y ojalá que la marca felder tan reconocida a nivel mundial se haga cargo de remplazar tu máquina dañada por una nueva, saludos.

[@AndreaArzensek]

Espero que si, pero dado el tiempo perdido y todo lo que paso deberian enviar algo de recompensa. Ahora van llevar la maquina para revision y me quedo sin dinero y sin la maquina.

[@juangerardohernandezaviles8821]

@@AndreaArzensek espero que se resuelva tu situación de la mejor manera posible.

[@abenacchio]

That's a bummer... you bought a big package... They should replace this machine imedietily... I Hope felder replace It for you! Good luck friend.

[@AndreaArzensek]

Thank you Alcione. We paid 10600 to Totus for the machines. I think that the replacement is in order. I don't ask anything for lost time and effort. I just want a new and working machine that I paid for.

[@wojkap1969]

BRAVO

[@wguerra]

Hi, Andrea. I also got problems with Felder Brasil when I purchased my machines. I think you should contact Felder directly and inform us the updates. Tks !

[@AndreaArzensek]

Hi Werner, I will definitely put updates. Best regards

[@wguerra]

@@AndreaArzensek Hi, Andrea. Did they fix or change the K3?

[@AndreaArzensek]

Hi Werner, People from reseller Totus are coming for the machine on Tuesday and they will send it to Felder for a review. The technician concluded something is wrong with the machine but he didn't know what.

[@FELDERGROUPTV]

Hello Werner, did you already solve your issues with Felder Brasil ? If not, please contact our Headquarter office - Thank you

[@wguerra]

@@FELDERGROUPTV Hello, Felder Group TV ! As far as I know, there is no more operations in Felder Brasil. It´s closed. Also, there´s no partners here to do technical support. My problem with the micro adjust in my B3 fence still not solved.

[@DavidBarron-nz5wx]

I had a similar experience with my new Felder 500, lots of nice words but no action!

[@AndreaArzensek]

That is really sad. I eventually upgraded to Felder K700 and I'm delighted with it, it is completely different saw and it seems like it's made in a different factory. There are still some small things that could be done better but these are tiny compared to problems I've had with K3. I made a video on K700, you can find it on my channel. Best regards from Croatia

[@mihazajc]

Poz. Kako je sada s ovo situacijo? Sve ok? Sve reseno?

[@AndreaArzensek]

Hej Miha, Evo upravo danas smo primili novu pilu Felder K700. Totus se opravdao i bili su super decki i sva komunikacija je bila odlična nakon fijaska sa K3. Danas su sami doveli sa svojim kamionom mašinu K700, ubacili je u radionicu napravili sav check up i sada je spremna za rad. Jako smo zadovoljni trenutno ali je prerano reci koliko jer smo tek par rezova napravili. U svakom slucaju cu napraviti video update da se zna sta se dešavalo i zašto je toliko kasnilo sve skupa. Bio je ovo test živaca ali izgleda sve je super prošlo (za sad, da pokucam u drvo). Lijepi pozdrav iz Fažane

[@vicentegalvez1491]

Que pena que la ilusión de tener unas maquinas como esas, se transforme en pesadilla. Espero que todo se solucione y puedas disfrutar de las herramientas. Saludos.

[@AndreaArzensek]

Si es una oena, espero que se resulve y los puedo disfrutar. Almenos disfruto 2/3 jajajajaj.

[@AlesZvolanek]

I'm considering buying my first machines for the workshop and Felder is on the list, yet if I get a chance to buy something similar for similar money, I'll probably avoid Felder. I've heard so many complains on their service that it just appears to be to much risk.

[@AndreaArzensek]

Actually Felder machines are very good. I have replaced my K3 with Felder K700 and it is an absolute beast. They seem to have the problem with Hammer range recently. I have problems with my A3_41 jointer planer as well, Felder is currently resolving this as well.

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@marciolangeani9992]

I’m so sorry to hear that. What a shitty service . Did you talk to Marius about it? Maybe he could help . He seems to be a very nice guy. Good luck

[@AndreaArzensek]

I haven't talked to Marius. I sent the saw back to Austria. They repaired it and wanted to send it back. I wanted to upgrade to K700 so I will be getting that in February and post an updated video.

[@marciolangeani9992]

@@AndreaArzensek Good to know about that! Don’t let them fool you. Good luck this time

[@joseruiz-cc1mt]

dice incistiendo y diles que harás más vídeos y por facebook también y que pedidas que lo compartan Miles de veces hasta que se pongan las pilas como decimos acá en México

[@liquidlen9261]

hi Andrea! Has Felder already solved you problem?

[@FELDERGROUPTV]

Hello , we already in Contact with Mr. Arzensek. We will find a suitable solution together . Best Regards from Austria

[@AndreaArzensek]

Yes, they did. There is a updated video and we are very happy with Felder machines now.

[@gunnarwb]

I have owned the same saw. It doesn’t have that lift issue on the saw. Keep fighting

[@AndreaArzensek]

Hi Guannar! Check out my latest video, I got an upgrade.

[@lazarijus9318]

What is the price difference between k3 and k700

[@AndreaArzensek]

About €2000 -3000, but the quality is triple or quadruple for Felder k700. It is a better machine in every way. If you cannot reach k700 I suggest to go for k500. Or buy used one, you won't be sorry

[@lazarijus9318]

@@AndreaArzensek Thanks for your reply

[@mihazajc]

Omgg😬🤐😲😳🤯🤯🤯🤯. I orderd same bandaaw and combo planer/thickneser at Totus...... And was lucky i guess....🙏😳. This is so not right and i hope you get thing sorted... I know they have been moving their warehouse lately but still that shouldt be a reason for shitty customer service.... Now i am scared when i need some service from them....😔😲🤐. Good luck and let us know what will happen. I am very satisfied with my machines though... I hope ill be for some time more...😲😳. Shiiiiit....

[@AndreaArzensek]

Hi Miha, Sorry for my late reply but your comment somehow ended in the spam folder. I don't know but I got some serious doubts in Totus as a retailer. They said one thing and then I get machines that were not set up correctly nor checked. The thing that makes me angry is that I paid for that service. Besides the shipping fiasco (which is my fault for signing ok) and the bad luck with K3 Winner my other 3 machines work well. Regards from Croatia

[@mihazajc]

@@AndreaArzensek jea sound very scary😲🤯🤐😳. I hope you sort everything out soon and as easy as possible! No cruizing in Istria this year for me probably you know why... But cant wait to visit when I am near🤝🤙

[@AndreaArzensek]

Yes, I hope it gets sorted out. Also I hope you can visit Istra soon. Cheers

[@philiphawkins5865]

I was thinking of getting a K3 but now I’m having second thoughts. That after sales is shocking

[@AndreaArzensek]

It was indeed shocking. Recently I received a new one and it is working perfectly (for now) and they treated me really nicely. I suppose they understood the error and wanted to make it correct. I will have a video around the end of this month.

[@heriberthuber54]

That about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@ryancrozier2375]

I have had a K3 48x48 for 4 years. I would not recommend it. The slider is impossible to keep square, and the cheap locking mechanism, which secures the slider, degrades over time. Even with the Marius Hornberger upgrade to the crosscut fence, it is impossible to ensure a solid and true crosscut for any duration of time. For the cost, there are better performing saws.

[@AndreaArzensek]

Now we have Felder K700 and it is absolutely fantastic. I have no complaints and I don't see any problems in the near future. It is built like a tank and it will probably last forever, or until we decide to upgrade to a bigger saw.

[@watcherofwatchers]

I left a comment on one of Felder's videos referring them to this video, and they responded that they would try to contact you. Hopefully you get it worked out!

[@AndreaArzensek]

I contacted them today and I was told by their representative for Balkans that I should be careful of what I say in the videos. Soon I'll be posting that video as an update. It seems like they really don't want this to go the easy way. I'm (still) just asking for a new saw and returning this one to them.

[@MisterBlueSky]

@@AndreaArzensek There are a lot of stories floating around the net about Felder's notoriously bad service. And a lot of stories that praise their service. It all seems to depend on who you talk to. I hope they will sort this out. If I were you I would try getting in touch with their HQ or if that doesn't help even their marketing.

[@AndreaArzensek]

I got mail from them yesterday. I asked for an upgraded saw (Felder K700) but as it is they will send me the old one supposedly repaired and a small compensationfor my time without the saw.

[@MisterBlueSky]

@@AndreaArzensek Good to hear they are doing something. Still they could have done a lot better. All the best and I hope all will be fine.

[@AndreaArzensek]

Me too, we will see.

[@StefanoLBP]

I was attempt to buy from Felder an N4400 but if this is how they treat you, I think I’ll change brand!

[@AndreaArzensek]

Actually I have got N4400 and it is fantastic tool. It seems that they had some line problems with the K3 because I'm not the only one. I upgraded to K700 and I will make a video once I have the saw with me. Cheers

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@sandrojamett304]

Ojala pudieras ayudarme con los nombres tecnicos en ingles de uniones y cosas afines de carpinteria

[@scottb.2022]

Really sorry this is happening to you. Hammer is a good brand, but obviously their distributors are not. Hope it all works out.

[@AndreaArzensek]

I hope so, tomorrow morning the "Safety Technician" is coming again to reinstall the new motor. Totus agreed on changing the sliding part and fences on their cost but I still want a new saw. Let's see what happens.

[@scottb.2022]

@@AndreaArzensek Hi, it has been a few days. Is it working better? Any word on a new saw?

[@FELDERGROUPTV]

@@scottb.2022 We are already in contact with Mr. Arzensek. We will find a suitable solution for him . Thank you & Best Regards from Austria

[@jonathancohen8879]

Andreas, well done video. I feel your pain. I have been a professional woodworker for almost 50 years and now running a school of fine woodworking. We recently bought a hammer 12 inch jointer planer, and the K3 winner tablesaw. They are both horribly overrated and abysmal quality especially for that money. The jointer fence wobbles and is not even milled flat. The tablesaw has more problems than I have time for here. And as you mention the most annoying thing is to have to deal with Hammer/ Felder who blame all the issues on somebody else or say “well how is this our problem?” I’ve never dealt with a more childish and irresponsible company. You can be sure none of our students will be getting recommendations for hammer tools, and I’m trying to sell this one as fast as possible . Felder has a pretty terrible business plan, and a very low standard of ethics

[@AndreaArzensek]

Hi Jonathan, I agree with your observations on Hammer machines. You can find continuation on this saga on my channel. Later we decided to give them a chance with their Felder 700 line machines (with nice discount) and we're very happy with them. It seems like they are made in a completely different factory and customer service treated me excellent (but that's probably because of this video). Anyways, it has been over a year and we love my machines, we didn't touch them since and they are still true like the first day.

[@koensonck9700]

Hi Andrea, so sorry to hear about the way this company is treating you. I hope they put this right asap possible. If they don’t I will definitely recommend all my woodworking friends never to buy a Felder machine.

[@AndreaArzensek]

Hi Koen, Felder already contacted me here in the comment section and that their representative will get in touch with me. So I have to wait a bit. I still believe that Totus (retailer) is the one pulling my nose or maybe there is a dirty secret at Felder. I'll keep you updated. Anyhow I'm quite pleased with their planer machine and apparently the bandsaw is good as well. Best regards from Croatia.

[@AndreaArzensek]

Today I talked to the Felder representative for Balkans and beside other things that they will figure it out he told me that I should be careful with these videos because they damage their reputation. Like if I hadn't published this video my saw would undamage itself. Luckily I published because now at least they will change some parts free of charge but I still demand for a new saw.

[@koensonck9700]

Andrea Arzensek Damage their reputation... It’s your saw that was delivered damaged! You’re quite right to demand a new saw. If they really care about their reputation they should have done that right away.

[@koensonck9700]

Andrea Arzensek any news yet?

[@FELDERGROUPTV]

Hello Koen, the damage was caused by the transport. That has nothing to do with the quality of our machines. We are already in contact with Mr. Arzensek and we will find a suitable solution together. If you have any questions about our machines, please feel free to contact us. Best Regards from Austria

[@williamfigueroa5809]

Que mal, lo presupueste acá en chile el año pasado y es demasiado caro,casi los 3 millones de pesos, lo pensé comprarlo este año y con lo que te a pasado...... Creo que ya no... Suerte hermano y espero que felder se pronuncie.

[@AndreaArzensek]

Si, son muy caras y por eso espere algo que va funcionar bien. Gracias por tu comentario. Saludos desde Croacia

[@minino441]

Qué maquina tan caras sin un buen seguro que lamentablemente y una demora tan larga de tiempo ni en sueños compraría algo así ???

[@AndreaArzensek]

Ni yo se que decir. Me prometieron que todo estara super y nos gusto la idea tanto de su empresa qur compramos 3 maquinas de total de 10600 euros. Nos regalaron la aspiradora (500 euros). Solo la sierra de mesa es el problema, otras maquinas tienen daños cosméticos pero funcionan bien.

[@edwin8758]

Hi Andrea, unbelievable that you got such a bad service. It seems that your local distributor should file a claim with the transport company that probably broke your machine. If they shipped it ensured for damages during transport than the insurrance company should send someone to make a case on it and get you a new one. I was looking myself into hammer for a C3 31 machine Combi but now I'm not so sure anymore. What other brand would you concider if you could do it again? Robland NX31 maybe? Best Regards from Belgium

[@AndreaArzensek]

Hi Edwin, Our saw had been taken back to Austria and they have repaired it. They also gave us a possibility of a refund but we have decided to upgrade K3 to Felder K700 and pay a bit more. I'll make an update video in February when I get the saw and I use it a bit. We are satisfied with two other Hammer machines. They are not for professional usage but they can do quite precise work. When making another purchase in future I will probably consider used Altendorf, Martin or Format4. But I still think Felder has better machines than others in this price range, we (sadly) just got a lemon. Greetings from Croatia

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@garybaumann5637]

I may have to rethink any future purchases. Grizzly makes a similar saw.

[@AndreaArzensek]

I don't know about Grizzly but I'd avoid Hammer line in the future. On the other side, my Felder line machines are great.

[@celtapy]

Hola, soy un seguidor de su canal, me gustaría saber de que país es usted y su hermano ?

[@AndreaArzensek]

Hola, somos de Croacia. Saludos

[@celtapy]

@@AndreaArzensek Felicitaciones, sin algún día quieren conocer el país donde mueren la ciencia, la lógica y la razón, les espero por mi casa. Paraguay

[@alexfridi8663]

Oh... I was thinking to purshase a hammer mashine... need to think about it again

[@AndreaArzensek]

The other two I have are OK machines and now I'm waiting for Felder K700 which will replace this saw. You'll see the review.

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@djuroradja7863]

Planiran kupiti Hammer a3 31. Između firmi koje gledam je naravno i Totus. Kad bi ponavljao kupnju bi li nakon svega uzeo njih u obzir opet. Jedna firma it Austrije mi je na popisu kao prva od koje ću uzeti mašinu. Ako ću imati problema sa njom kome se onda obratiti pošto oni samo prodaju a Totus ima kao i svoje ljude, makar prema ovome što vidim i nisu baš nešto.

[@AndreaArzensek]

Pozdrav Djuro. Ne znamo sta misliti o Totusu, mozda smo samo mi imali lose srece. Sve u svemu ispala je loša situacija oko dosta stvari i neke stvari su se jako loše izvele. Da li je sve to bilo zbog korone, nisam siguran. Još smo u kontaktu i riješio se problem oko K3 Winnera, sada ocekujem servisera opet da podesi A3-41 jer su se stolovi otpustili. Na kraju mislim da smo mi sami krivi jer smo potpisali papire prijevozniku za dostavu. Ali i na kraju se ispostavilo da je neka greška bila u Felderu oko osovine K3 Winnera. Valjda se sve bude dobro završilo. Lp iz Fažane

[@djuroradja7863]

@@AndreaArzensek Planirao sam uzeti Jet 310HH ali na kraju sam se odlučio za Hammaer. Čitao sam da Jet ima problema sa podešavanje ravnina stolova a sad vidim da i tvoj A3 isto ima da se nešto otpustilo. Ne računam na servisere jer volim takve stvari sam rješavati pa se nadam da neće biti ništa ozbiljnije. Oukej hvala na informaciji i keep up the good work 😉

[@liehungzhang5670]

I was just about going to buy this k3 winner in indonesia and also the k400 ... tomm is the payment now im so confuse n worry

[@AndreaArzensek]

Maybe I just had bad luck with it. But I understand your concern about it. I will see if I can upgrade to Felder K700.

[@liehungzhang5670]

@@AndreaArzensek i ve seen the k 700 , but finally will take the k400 as the budget matters and the feature at 400 still acceptable. Any idea about k400 ?

[@AndreaArzensek]

I haven't heard about k400. But I know that K500 is the same aggregate as K3 winner but the sliding table and and fence are from Felder series, thus much better. However the aggregate is where the problem laid in my saw so this is why I observe the K700 as an option now.

[@FELDERGROUPTV]

Hello, the damage was caused by the transport. That has nothing to do with the quality of our machines. We are already in contact with Mr. Arzensek and we will find a suitable solution together. If you have any questions about our machines, please feel free to contact us. Thank you very much & best Regards from Austria

[@liehungzhang5670]

@@AndreaArzensek yes K500 is combinations between K400 n K700 , sliding using roller x but thensize of table is only 2800 mm .. finally i confirmed with k400 hope it does work well as this is my first purchased after reviewing some of other brands

[@scottgates601]

To spend this kind of money and have to deal with this is horrible. I would’ve never okayed the shipment from start myself. I understand your excitement at the time though, especially after waiting

[@AndreaArzensek]

Yup, it was our mistake. But the vibrations and stuck lifting wheel were not. Check the updated video on my channel for it.

[@robjohnston8083]

Ouch, hope your machine got sorted out in the end. I have a couple of Hammer machines ( A3-31 and N4400 ) that are OK not great, glad I bought a Minimax SC4E for a table saw it's a great machine.

[@AndreaArzensek]

We are waiting now for a new machine. We upgraded to K700. Once I have it I will make a review and update the video. I have too N4400 and A3-41, like you said OK-not great. I need to look into SCM machines for my next purchases.

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@nicolaseduardovillalobosta659]

Cual es el canal de tu hno

[@AndreaArzensek]

Epic Workshop

[@nicolaseduardovillalobosta659]

@@AndreaArzensek gracias amigo soy de Perú y espero que den solución a tu maquina desde acá muchos exitos saludos

[@sumandl]

Prvo čestitke za nove mašine, ali to ne nije dobro. Kontaktiraj Felder pa da vidimo dalje. Pozdrav iz SLO

[@AndreaArzensek]

Hvala! Biti će ubrzo novi video o napretku. Već sam kontaktirao Felder i citiram: Trebao bi biti pažljiv jer takav video im ruši reputaciju. Budemo vidjeli kako bude prošao update video.

[@saulsalinas6419]

I thought that only happened in my beautiful third world hahaha greetings from Mexico !!!

[@AndreaArzensek]

I have lived in Mexico for 5 years anf I haven't had this many issues. I bought machines there and they all worked great. I still use my DeWalt drills that are made in Mexico and I love them. Saludos desde Croacia

[@beto_castro]

Hola Saúl gracias por tu comentario y queria preguntarte si tu tambien tuviste una mala experiencia con maquinaria de la misma marca (Felder o Hammer) saludos y gracias

[@saulsalinas6419]

@@beto_castro no, en realidad ni conocía esas marcas, saludos.

[@AndreaArzensek]

Hola Alberto, Parece que mayoria de gende esta contenta con las maquinas de Felder. Nosotros compramos 3 maquinas y las 2 son muy buenas pero esta sierra salio mal. En Febrero recibo una nueva y luego voy hacer una nueva reseña. Saludos desde Croacia

[@vincentrolfe1384]

A new machine should be new. Your shipper is to blame. The sliding table is out of align with the blade and the rip fence is out also. Something moved the motor and caused an alignment problem. Looking at the cut of the wood is evidence of the lack of alignment. The vertical raise is also bent or mis-aligned and hence the difficult cranking-muscle required. Any machine you buy can be fixed if the tech person is capable. I bought a Martin T60 and there were loose wires from the factory that were causing the machine to stop. Also the lifting servo motor was not strong enough for the weight of the motor and trunion so those did not work until I ordered a gas pressurized (mini shock absorber style) and had to drill out the attaching point and screw thread it to the piston gas device. Any machine can be fixed. You will have to take the sliding table off and use some measuring devices to check what is out of alignment and go from there. Find a machine shop person with mechanical skills and that will get the machine back in good running order. If I lived closer I could do it for you. Cars, hand tools, furnaces and woodworking machines get damaged and need fixing. Find a capable machine shop person and you will get to the bottom of it. Talk to woodworking shops in your location in person and ask who they use to correct their machines. I found a man with 30 years experience in setup and repair of expensive printing presses and he helped me along with my gift of mechanical savvy. You can do it; just begin without those talkers! You have a rather simple machine in that saw and that is good.

[@bulento9398]

Hallo Andrea, it is outrageous that a large company like Felder treats the customer in this way. It seems that she is being fooled by the paying customer who thinks she has bought a good product. Experience is as soon as the cash register rings they send the customer from the cupboard to the wall. In other words they have lost a customer. I hope you enjoy working with your new sawing machine. greetings from Holland.

[@AndreaArzensek]

Hi Bulent, At the end Felder did the right thing and replaced (upgraded) our machines. Now we are really happy with them. Greetings from Croatia 😊

[@bulento9398]

@@AndreaArzensek Hi Andrea, that's how it should be from a good company. I'm glad it's resolved well and that you're happy with your new saw. Lots of fun at work.

[@HeavyboxesDIYMaster]

That vibration and saw blade marks is unacceptable! So sorry. Hope something works out eventually.

[@AndreaArzensek]

Thank you. I agree it is unacceptable. It seems that Felder reached me thorough comments but I'm still waiting for their answer.

[@woodyoubemybag]

Andrea , I can't imagine the level of frustration you must have. Spending that amount of money for this is horrible! You know , you have interesting accent ...like a croat. And if I didn't seen that Slovenian dealer sticker on the bandsaw at the beginning , I would thought this is normal service for Croatia. :) . I hope you will sort this out!

[@AndreaArzensek]

We hope we will get a new saw. Lets see...

[@woodyoubemybag]

@@AndreaArzensek Sad bas švrljam po komentarima i par ostalih videa...izgleda da me uho nije prevarilo. :) Ova situacija je stvarno užas i nadam se da ceš uspit sačuvat živce.

[@AndreaArzensek]

Čekam i čuvam za poslije haha. A nemogu ništa napraviti nego samo da stavim sljedeći video gdje smo snimali šta su govorili. Ali čuvam to kao asa u rukavu i nema smisla da ih blatim ako će to lijepo riješiti. Ako muljaju ide video bez pardona.

[@keefykeef]

Sorry to hear this, awful service, especially considering the price paid. Totus should be ashamed of themselves

[@AndreaArzensek]

Thank you Keith. The service is pretty bad but we are accustomed to this in Croatia. They treat costumers as stupid and without voice. Sadly for them I have YT channel and I'm not ashamed to place a video like this. I still have to say that other three machines are in working order with Hammer A3-41 being the best and least damaged in transport.

[@keefykeef]

@@AndreaArzensek I've tweeted Felder a link to the video, I tried to find Totus but can't see them on twitter.

[@AndreaArzensek]

Hi Keith, Thank you very much, I really appreciate it. More people do this will spread the word around and more chance I get. Thank you!

[@FELDERGROUPTV]

We already in contact with Mr. Arzensek. If you don't feel comfortable with one of our distributors , please directly contact our headquarter office located in Hall in Tirol. We will find a solution together

[@derfana]

@@AndreaArzensek it’s been a few months. Felder mentioned that they would work with you on a solution. Have they provided you with a solution that is to your satisfaction? I’m trying to decide between the Hammer K3 and A3-41 or the Minimax SC4E and the Minimax FS-41. Knowing if Felder did or did not do the right thing would certainly help in the decision making. Thanks for making this video!

[@BLERKAN]

Es mejor comunicarse con felder, puede ser que totus haga mal uso y reparacion de maquinas dañadas, en pocas palabras le dan una segunda vida

[@AndreaArzensek]

Justo eso yo pense pero veremos. En mi maquina dice que es hecha en 2020. Saludos

[@joseruiz-cc1mt]

yo no creo se dañará la máquina o motor en la mudanza eso es el que la envío ya dañada los rasgos si pueden ser que se hicieron en el camión demanda al distribuidor y ellos demandarán al que tenga culpabilidad saludos desde México

[@sunsh1nysoul]

Andrea doesn't sound fair ... the only remedy is for the machine to be replaced with a working / non damaged one ... then the one you have can be refurbished at the factory ans sold as such. It doesn't matter if you purchase one or many , everyone should be treated the same . Also this craft is very much about the tools ... in getting the job done . ( BTW I am building the London Phone Box and it will take me some time )... Bob.

[@AndreaArzensek]

Hey Bob, It is very exciting that you're building the Phone Box! Take your time and enjoy it, I loved making mine. As for the machines, you're absolutely right. Best regards from Croatia

[@dantelizandrodiazrojas7729]

En verdad es penoso ver esos reclamos; te comento yo compré una HAMMER C331 PERFORM hace 7 años y te dire que es una excelente máquina, lo único que podría quejarme es que acá en Peru no encuentro las cuchillas para el eje silent power de la garlopa

[@AndreaArzensek]

Que bueno que te sirve bien, nosotros la cambiamos por Felder K700 y estamos super contentos con ella.

[@dantelizandrodiazrojas7729]

@@AndreaArzensek como te puedo contactar directamente

[@AndreaArzensek]

En mi correo, lo puedes encontrar en mi página de YT.

[@emirrodriguez7094]

Que Hammer te cambien por una nueva. Yo estaba pensando comprar y ahora lo estoy dudando

[@AndreaArzensek]

Gracias, lo mande a Austria y lo repararon pero quieria el modelo mas "arriba" entonces pedi Felder K700. Cuando benga hare una reseña. Saludos desde Croacia

[@heriberthuber54]

That about sums up my experience with Felder. They are not at least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@AndreaArzensek]

Can you please share your experience? Which machines are you talking about. Thanks

[@ruben600cc]

Espero te resuelvan positivamente... pero no desistas asta que te cambien esa maquina, mucha suerte

[@AndreaArzensek]

Muchas gracias, eso es lo unico que quiero que me la cambien por una nueva. Pero si me siguen jalando la naris le voy pedir que me rembolsan el tiempo perdido de no poder hacer mi negocio.

[@d.i.d]

Hi Andrea. I'm preety happy user of many Hammer machines (incude K3W). So sad that your local distributor cant help with this :( Im from Poland and here is very pro-consumer politycs, so its very easy for ppl. Regards!

[@AndreaArzensek]

Hi Jarek, I wish I had your customer service. I'm also very happy with A3-41 and ok with the bansaw. Reviews and updates comingo soon. Stay tuned.

[@pawelmartinchajewskicarpen7784]

@@AndreaArzensek Why did you buy this ,this guy's talking bullshit he is a beater this is DISMONT, better old german machine

[@AndreaArzensek]

I don't quite understand you Pawel. Can you elaborate?

[@pawelmartinchajewskicarpen7784]

@@AndreaArzensek kzbin.info/www/bejne/nny3nZ6qa5eLpZY take at look this is a machine

[@pawelmartinchajewskicarpen7784]

@@AndreaArzensek This guy Jarek is a trader ,this machines have an S6 engine

[@TheSaNiOnE]

Fuck... I orderd a used K3 e-classic from a Felder Store here in Germany. Now I'm a little nervous... :(

[@heriberthuber54]

Hope it worked out better for you than it did for me...

[@AndreaArzensek]

So what happened? Can you tell me your experience with K3 classic?

[@AndreaArzensek]

#heriberthuber54 what happened to you?

[@TheSaNiOnE]

@@AndreaArzensek Mine is fine. The miter gauge is for the price a joke, even more as they have better solutions you can buy for extra money... but I can work with it since Im not a professional.

[@Psychlist1972]

Wow. That shipper (and reseller) did horribly, and then lied to you about what happened in there. I hope they make this right for you, and they make the reseller pay. When I bought my Felder K700 in early 2017 (very similar to this, and around the same price), it came in a very well-wrapped pallet, directly from Felder. Felder did all the calibration and setup in the factory, before shipping. I double-checked it, and it was all perfect. No reseller needed or used. The pallet also included anti-tip sensor. Not sure these will help, but in case they do, here are some pics so you can see how Felder ships things: www.flickr.com/photos/psychlist1972/albums/72157677010951444/page3

[@AndreaArzensek]

Wow, what a difference. It looks like mine was wrapped by a kid. Also you got much more serious saw for the same amount of money? Hmmm

[@Psychlist1972]

@@AndreaArzensek I know people don't share Felder/Hammer prices for some reason, but I think it helps others to know. I don't have to pay VAT (which is probably a couple thousand euros for you), but my K700P, purchased in late 2016 (arrived in January 2017) was: Price $12,454.00 60th Anniversary celebration discount: $2879.00 Total: $9,575.00 That was for: - 3.0kW 230v motor - 19.5mm dado tooling prep - Mechanical scoring unit - 31" rip capacity - Micro-adjustable rip fence - 1100mm crosscut fence - Precision mitre unit with pin locating system on outrigger - Edging Shoe - Eccentric clamp and mount - TCT 300mm universal saw blade (size needed when using scoring blade) - TCT 315mm universal saw blade (the size I usually use) - Adjustable TCT scoring blade 100mm - Riving knife Shipping was a couple hundred USD, as I recall, for both the jointer and the K700P. Purchased it all through the Felder office in Delaware, US. They arranged all shipping once it arrived in the US. Not sure if they sell direct in Europe, or if you have to go through a reseller. The assembly was not difficult; you don't need someone to do that for you.

[@AndreaArzensek]

@@Psychlist1972 Yup, your saw is more than double the price but for a reason as well. I thought about upgrading in future with Felder 700 or 900 series. Also I got response from the Balkans representative and it was not what I expected. I will publish another update video soon. I'm still very happy with A3-41. How is yours performing and how long have you had it?

[@Psychlist1972]

@@AndreaArzensek I got ther A3-41 the same day as the K700 (early 2017). I don't use it as much as the saw (sometimes I buy wood S4S, sometimes I'm working with plywood or MDF), but it has been a joy to use every time I've used it. I really like how well it does with figured wood, and how quiet it is. Cranking the table up and down has made me batch my work so I make sure to finish all the jointing before planing. I also really like having such a large, flat table on the jointer. The only thing I don't like is the fence. But you have to go way up in the Felder line to get a different style. I find it can go out of square if you put too much pressure on it. I shouldn't do that, but it's an old habit from having a cast iron fence on my old 6" jointer, so sometimes I forget.

[@huseinstolar2018]

Zdravo Andrea Imam istu mašinu kao i ti ali dosta starije proizvodnje i nemam problem sa raskrajačem kao ti. Ali imam problem sa abrihterom koji je vrlo loše osmišljen i mogu reći samo da je obično kinesko smeće ....

[@AndreaArzensek]

Pozdrav Husein, Zamijenili smo obije mašine za Felder K700 i AD741. Prezadovoljni smo za sada. Velika je razlika u kvaliteti.

[@huseinstolar2018]

@@AndreaArzensek koliko je koštao abrihter felderov?

[@AndreaArzensek]

€9150 sa PowerDrive, Silent Power glavom, Monofaznim 3kW motorom i 500mm alu ekstenzija.

[@huseinstolar2018]

@@AndreaArzensek koja je dužina ploča na abrihteru. Jesi li morao ikako do sada štelovati ploče na abrihteru. I još jedno pitanje. Koje amperaže osigurač pošto taj monofazni motor dosta vuče struje dok pali? Nadam se da nećeš zamjeriti na ovolikim pitanjima. :)

[@AndreaArzensek]

Dužina je 2000mm. Nisam ništa morao štelovati do sada (ali ga imamo kratko, 2 mjeseca). Osigurač je C25 ako se ne varam (mora biti C).

[@constantinpaduraru338]

I just order the same saw and....much more....if i have problem ....they take the machine back....

[@SteveFrenchWoodNStuff]

Man, sorry you got damaged machines. You've had some bad luck with power tools. That's very disappointing. They failed to strap the machines to the wall of the truck and they tipped when the truck made a turn. It looks like it's probably normally a pretty great saw (if it wasn't damaged).

[@AndreaArzensek]

Hi Steve, it seems we are out of luck by some extent. On the other hand their Bandsaw and Planer work great. Some modifications were needed to make dust extractor better but now it works fine.

[@ef12250422]

Espero que la empresa vea este video, y haga algo al respecto, o no se enteran de nada???? Espero no se hagan los desentendidos.

[@AndreaArzensek]

Veremos que pasa. Ahora la maquina esta con ellos.

[@frankorona1]

Que mala onda, un gran desprestigio para ésa marca, de sueguro salió bastante cara, no es justo que no quieran cambiarla por otra, así que comparto su video en linkedin para que no quede impune su ineficiencia y falta de responsabilidad, calidad y servicio a los clientes. Te mando un fuerte abrazo Andrea.

[@AndreaArzensek]

Muchas gracias Francisco! Su costo con adiciónes esta 4680 euros. Espero que me manden otra y se lo regreso esta, yo solo quiero tener maquina que funziona y nada mas los pido.

[@zacphoenix9904]

Mi sierra de mesa que yo mismo hice corta mejor que esa ojalá les den garantía y les den una NUEVA máquina

[@AndreaArzensek]

Garantía esta y espero que me envien una nueva. Gracias por tu apoyo. La DeWalt 745 que todavia tengo corta mejor que esta con menos vibraciones y eso es un ridículo. Saludos desde Croacia

[@bokybokojevic6150]

Pricate na srpskom?

[@AndreaArzensek]

Hrvatski, ali vrlo slično :)

[@bokybokojevic6150]

@@AndreaArzensek dobro vrlo slicno. Odlican ti je kanal samo tako nastavi.

[@AndreaArzensek]

Puno hvala, lijepi pozdrav iz Istre

[@accountshanahan]

That is shocking!! That saw is a lemon and needs to be replaced, something structural in the motor/trunnion assembly is bent for sure to cook bearings and belts and the vibration is terrible. Your blade height control should not be like that, how anybody that is supposed to service machinery can say is okay is beyond me, I assume it's the same plonker with his arm inside a running machine and his head 30cm from a spinning blade....... WTF! I'm in the market for a new bandsaw and was actually seriously considering buying a Hammer N4400 in the UK so await your review on that machine patiently but this has really turned me off. I have bought all my machinery so far from Axminster Power Tool Centre in the UK, they use their own truck and employee for delivery and everything arrived in perfect condition, I had one small issue with my saw being supplied with an incorrect blade, called them and they resolved immediately and shipped the correct part to me next day. I have bought a planer/thicknesser, edge sander, table saw, pillar drill and dust extractor from them so far with only that one tiny issue.... maybe I should stick to what I know works and swerve Felder/Hammer! Good luck getting your mess resolved, I would suggest trolling Felder on Twitter and writing a complaint letter to them. Your local dealer is obviously a waste of time and will never resolve your issues, I think you will have a much better time with Felder direct. I'd suggest joining some woodworking forums on Facebook and sharing the link to your video also, the more exposure you get the more likely you will get a response from Felder, Kings Fine Woodworking is a good group and I'm sure 1000's of people will view the video just to help you out. Good luck and looking forward to hopefully seeing a video soon with you praising Felder for their customer service in sorting the mess out for you.

[@AndreaArzensek]

Hi Phil, Thank you for your kind words and support. I still believe that these machines are well made and that I got a lemon. But I don't like that they treat me like I'm stupid and without voice. As for the machines I got I can highly recommend A3-41 with spiral head, there are some minor design things but at this price it is fantastic. The band saw N4400 is hard for me because I got a bad quality blade on it and it was damaged a bit in the transport but it runs very smooth and it has plenty of power. The machine is really nicely made but at least mine has some things I didn't like and I don't know if they are caused by transport or they are built that way. Wait for the review to decide if you'd like to get one. Best regards from Croatia

[@FELDERGROUPTV]

Hello Phil, the damage was caused by the transport. That has nothing to do with the quality of our machines. We are already in contact with Mr. Arzensek and we will find a suitable solution together. If you have any questions about our machines, please feel free to contact us

[@davidwarren4569]

I would have bought the mini ax machine

[@AndreaArzensek]

Mini ax?

[@Norwegianwoodworker]

Yeeezzz those vibrations ... Have this been resolved ? Felder can not be proud of this, and should supply you with a new one, and fix this machine at their shop. Then they could sell it as used one and save som face. I had a Felder KF700S saw/router and are as I told in another video in the marked for a brand new saw for the shop. This is certainly a ding in the Felder fasade.... Of course all machines can be faulty, the hallmark of a good company is how the deal with problems for the end user. Not good.

[@AndreaArzensek]

Yup definitely not good. We upgraded to K700 but have not received it yet. It is supposed to come next week. I'll have video somewhere in February. Cheers

[@heriberthuber54]

This video about sums up my experience with Felder. They are not the least interested in fixing things. Once you have paid all they do is talking and zero helping.

[@williamsanders6092]

I think the delivery company dropped the equipment and caused the damage!

[@Haneson]

11:20 WTF???? Immediatelly I saw this I knew that this guy is not a good technician. My question would be - is the machine safe when the blade is vibrating like that, when the machine isflexing etc.? What I would like to know is what would the Felder Group from Austria say about this, because you can see it all around their web, advertisements etc. that they care about customer service - have you contact them? Because KZbin can be the best advertisement or worst nightmare so it would interest me how they would reply on this. Greetings from Czech Republic and wishing it to be fixed soon.

[@AndreaArzensek]

I will put update video in a month or so. I asked for a K700 for a replacement.