What to do When Someone Opens a Case on Poshmark

What to do When Someone Opens a Case on Poshmark
Poshmark’s Return Policy: support.poshmark.com/s/articl...
What to do when a buyer opens up a case: support.poshmark.com/s/articl...
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[@KP-jt9py]

I have them every once in a while. Most of the time, I just accept it and move on. I don’t want a negative review. I have definitely been scammed by buyers. What they do is ruin the item. I know the condition when I send it out. They definitely fake claims and it’s disappointing. PM customer service is really getting on my nerves. I’m an established seller. One buyer claimed a pair of Lululemon leggings were phony. If you know how many Lulu leggings I sell. PM approved it. When they came back to me I took them to Lulu and sent PM the video of the convo -totally unacceptable to me. I don’t record myself packing the sale because I pack things as soon as I photograph it. I agree with not replying with their energy. But, mostly I just let it go.