Unsatisfied customer berates employee for not getting her order right

A deli customer with very specific order instructions demonstrates that the customer may not always be right.
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You won’t believe what people do when they think no one’s watching! The hit hidden-camera series “What Would You Do?,” hosted by ABC News’ John Quiñones, returns to ABC for a historic 16th season on SUNDAY, FEB. 18 (10:01-11:00 p.m. EST) with episodes available the next day on Hulu. Quiñones welcomes guest correspondents Sara Haines, co-host of “The View,” and W. Kamau Bell, cultural commentator and television host, as they observe how real people react when tricky situations and moral dilemmas arise in public settings.
#WWYD #WhatWouldYouDo #SocialExperiment #ABC

[@rachelw345]

You can tell a lot about someone’s character from the way they treat retail workers. These types are people are the worst of the worst.

[@agenttriplettt4106]

Speaking facts

[@streitkrisztian]

Preach! You're so right!

[@ART-kp9cn]

So true. Its the way you treat people who there may not be any repercussions for disrespecting, which determines who you are as a person.

[@justinterry7853]

Facts, that's just a preview of how they are and you would wonder how they have friends or even a damn partner 😂

[@merkury2170]

Agreed! I've worked in retail for a LONG time. I remember a woman going off on my co worker because of our return policy that employees don't make. Her boyfriend was with her and he had this look on his face like he was seeing her true colors for the first time. They walked in holding hands and left with him walking ahead of her looking disappointed.

[@lunalove9395]

'Why are you apologising?' 👏

[@justinterry7853]

Instantly and heavily agreed when she said that, never apologize to someone who's rude

[@edithdlp8045]

​​@@justinterry7853he was afraid to get fired on his first day. Poor guy. He was an actor but unfortunately it does happen.

[@monicaguzman3048]

@@justinterry7853 and also never apologize to students who are being disrespectful towards the teachers

[@lunalove9395]

@@Dmartin22 if you're gonna try to correct my English (we spell it with an S and not a Z in the UK), you could at least spell it correctly yourself. the American spelling would be apologizing, not apoligizing 😉

[@doofus8]

​@@lunalove9395can't stop laughing at how you put Dmartin in his place 😂

[@samizzayn5161]

Please never cancel this series.

[@johnathonjagodzinski4516]

that’s exactly what they need to do. they ran out of ideas years ago bud

[@tomislavbosnjak66]

​@@johnathonjagodzinski4516Skip it Dont watch it Rest of us WILL ENJOY IT

[@streitkrisztian]

@@johnathonjagodzinski4516 There's always a new issue to reflect on, so I dont know whats the point to throw a shade on such a show which does nothing but good!

[@dotlmao5565]

@@johnathonjagodzinski4516ong they putting out 5min videos 😂😂😂

[@ArranVid]

They have run out of ideas.

[@averyames4584]

I love that lady with the baby who said “young lady!” Like mom mode activated ahahahaha

[@velveteddy]

She was rolling her eyes from the very beginning. QUEEN

[@WalrusesAreTheOne]

she is young to her

[@TheBlacksheep2020]

@@velveteddy Rolling her eyes acting like a toddler makes her just as bad as the "actor".

[@velveteddy]

@@TheBlacksheep2020 boy bye, silently rolling your eyes is not the same as yelling, causing a scene, and verbally insulting a worker

[@marietighe6328]

​@@TheBlacksheep2020nah not the same at all.

[@Aadrian66]

As soon as I saw the title I was hoping it was this actress .. she plays the Karen sooo well she almost always gets to me lol

[@hiddentruths6961]

Yeah she's good, I rewatched an older episode and she also played the female customer who refused to tip the lesbian waiter. Always plays the bad guy it seems lol

[@jraymond1988]

Traci would be proud.

[@Aadrian66]

@@hiddentruths6961 if it ain’t broke don’t fix it lol she’s good at being the villain

[@minipandora22]

I’d rather deal with a “Karen” than a “Sheneneh” ‼️‼️‼️‼️

[@nami20622]

@@jraymond1988 Traci is awesome too they both fit the evil/karen character so perfectly!!!

[@melvasaiel]

This one was more realistic than a lot of the "talking loudly about personal problems in a restaurant" scenarios that we've seen lately. I wish they didn't cut the scenes so early though.

[@danielavallejo7306]

agree, this feels more like the old WWYD episodes. I still miss, we are rolling one last time lol

[@AtlChica883]

@@danielavallejo7306 Totally agree with “we are rolling one more time at the diner” 😂😂😂 I miss the longer series. And I like this actress. She’s the new Traci❤

[@fairfight9857]

Yes, this one is better scenario too. Their previous ones are not that good tbh.

[@ncfo20]

Agree 100%. Scenarios like this are great because they are realistic and believable. The scenes where they just loudly talk about something really personal in a restaurant just doesn't seem believable because no one does that in real life.

[@brennathecatlover4360]

@@ncfo20well they have mics on so it appears loud to us and plus I’ve heard some very interesting convos from people 😂

[@LucasRodriguezNY]

You know the actress is good when she makes you mad 😂

[@anitastodolak9882]

2 minutes in and she's ALREADY PISSING ME OFF! LOL

[@julesladalardo]

RIGHT HAHA

[@Randi-Rabbit]

Exactly why I loved Anna Gunn (Skyler - Breaking Bad) from Day 1 when it first aired, people chose to hate her, but I knew strait away she was great at acting to cause that in a viewer.

[@michaelsreviews]

She was good at acting her part. Macy’s she will get a promotion jk 😂😊👍

[@thequietstorm12]

@@Randi-RabbitMan you’re not lying because damn! 🙄🤣

[@raquelwright1607]

Lmao the "We're all filing a complaint" line by the actor is hilarious.

[@betmynamespookedyou4665]

“Who’s we?!”

[@ItsAllLove4Real]

They didn't waste any time jumping with "No WE ain't"🙌🏾😂🤣😂

[@yelnick_mcwawa]

I loved that line

[@leensalocin]

🤣🤣🤣

[@michaelsreviews]

😂👍😊

[@dougsanteramo3008]

“The customer is always right…. In matters of taste”. People always forget the last part of that sentence. So if she wants Swiss cheese and buffalo chicken in the same bag, it might be nasty but she is right if she is going to buy it. The phrase was never meant to be used as a catchall for rude customers!

[@Daniel-xg3ul]

She'd still be wrong, as you can't ring the product up correctly that way.

[@dashien2605]

I did this for 3 years and people would order lunchmeat and would not even understand what they’re ordering. I hated instcart, they’d just shove the phone in my face

[@stevenross5399]

Exactly! Who am I to tell you that you can't order a gallon of horseradish!

[@michaelsreviews]

I know it got blown way out of proportion over the years. People need to be more compassionate and understanding to each other. 😊👍

[@honoriooseguera4083]

"The customer is always right." How about, " I reserve the right to refuse service?"

[@MissLovebat]

Any time they say they’re “in a hurry” they’re almost always lying.

[@pameladavis2953]

I agree, when I worked at a Casey's this guy would pay with nothing but quarters and claim that he was in a hurry.

[@the_sober_drink]

Or they’re actually more important than the rest of us so we should speed things up.🙄

[@lkb-il8iy]

@@the_sober_drinkThey say they’re in a hurry and yet stay there to argue with and b***h to employees 😒😆

[@colperry7690]

Whenever I'm being served in front of a queue of huffing, impatient customers and the worker apologises for my wait, I'll always pointedly and loudly say, "no need to be sorry; if I didn't give myself time to wait, I didn't give myself time to shop".

[@devil_anse]

Cart narcs proved that right

[@PidgeySR]

I firmly believe that everybody should be required to work in some sort of retail or service industry at some point in their life.

[@TRUMPWILLMAGA]

Yep I agree

[@DravenGal]

Yep. I agree 100%. Any form of customer service teaches you a LOT about life. We should treat others with respect as customers or most other interactions. But of course, I've been on the other end too, being ignored by sales reps who are on their phone, or gossiping, or watching videos. And that's really unacceptable. You're going to have to take some crap in almost ANY job, and to a certain level, you have to suck up the parts you don't like, and DO your job! Unless you're a clown, you're not there to have fun! (And of course, if you are a clown, your job is to terrify people, right Pennywise?)💙

[@MrShaziq]

Absolutely agreed with you. Everyone must work in the hospitality industry at least once in their life so as to understand what they go through.

[@sailorsister211]

Well that may not prevent rude customers. I have customers who would say I used to work in retail, so yes you can do that or I used to work here I know this isn't how things go

[@DravenGal]

@@sailorsister211 You mean they say it in a rude way? Because it is probably the truth. Or at least some of it is. I've gone into places I worked at say, a year before, to be told that they don't do refunds or whatever, when I used to work there and know that they DO. The employee I'm speaking with is just lying because they don't want to bother. However, on the off chance that things have changed, I'll find an old coworker who's still there and ask them before I get firm with the new employee. And I always try to keep it polite, in a way I'd want to be treated.💙

[@Rebecca-x]

Believe it or not customers treat workers like this. They treated me like this but no one spoke up

[@monicaguzman3048]

in the schools THE STUDENTS ARE ALWAYS RIGHT

[@mariancarol8332]

Sad

[@Rebecca-x]

@@mariancarol8332 it’s sad but it’s facts. I mean I can only speak for myself. When I worked in retail I would end up in tears and contemplate quitting because it was that bad. I have ADHD so I can retain information and the amount of people who take the piss out of me for a condition that I can’t help is unreal and it’s no right. Even my job now I get treated like crap but I need money don’t we all lol. I ain’t get a response from any other jobs so until I get another job I can’t leave because of money. Sad but true

[@NZelalem96]

I would have if I witnessed it. Sending hugs

[@Rebecca-x]

@@NZelalem96 thank you 🫶🏽

[@Avinash_Mohanty]

05:54: The lady was so charged up that her brain took a few seconds to register the fact she is on wwyd. God bless you ma'am for your humanity and your passion for defending a total stranger (in the time of need.) Bravo 👏

[@lizettewanzer8650]

I know! She looked right at John and the cameras and then turned back to the counter to continue her rant. A sec later, the light bulb went off over her head. Love her in this episode!

[@mushi3120]

NAHH FR 💀💀💀💀 IT WAS SO FUNNY WHEN SHE REALIZED IT LOL Preach tho like girlie ate that up

[@DarthSyonFilms]

I know!! She's adorable!

[@Multilalm]

I like the customers' responses to "We are filing a complaint".

[@aeymed]

My faith in humanity restores everytime I see people standing for others. Thats how we humans r built ❣️

[@waketagolz7553]

Amen. I get all choked up when I see people come to each other's rescue.

[@edithdlp8045]

​@@waketagolz7553I am crying 😭

[@ZERO-X79]

Same here

[@firemiracle]

Same! Just because we have bad people in the world, it doesn’t mean we don’t have good people. We do have good people who truly care about doing the right thing and see other people as equals.

[@theblitz9]

The full quote is actually: The customer is always right, in matters of taste

[@ljeans531]

Dang, I have never heard the full thing

[@ptarchives]

Oh that's actually brilliant 😀 wow...

[@LilMissMystic21]

“It’s just salted meats. Calm down.” 😂

[@Waynes-xt9gr]

WAY too much salt makes your blood pressure JUMP!!!!!

[@dashien2605]

Absolutely true. I worked 3 years in the deli and all this stuff has salt in it. These people go baserk for lunchmeat

[@StarTexaspets]

This is such a funny comment ☠️☠️​@@dashien2605

[@kluger2222]

the first lady is on fire..😂

[@michaelsreviews]

I know 😂👍

[@rogerrosen2323]

does he knows its a setup seems he is too serious when he sees john and dosent give in to the setup

[@Grace-qo8pu]

This was actually one of the better ones of the new season!! we need more episodes and scenarios like this!

[@Weeeewriter]

The customer is rarely right lol

[@ArranVid]

If the customer is Chuck Norris, then the customer is always right…because Chuck Norris is always right. Chuck Norris invented the word ‘right’ when he added it to the dictionary.

[@iamthestig1]

A lot of the time, the customer is a jerk

[@Weeeewriter]

@@iamthestig1 yes

[@Waynes-xt9gr]

google "waiting" or Shenanigans and go watch the video with that chick that is eating her "enhanced corrected meal"......word of warning, NEVER EVER complain about your food!!!!

[@dashien2605]

As a Former Deli clerk, this video speaks to me😂

[@mohanaeimi]

The last lady's reaction when she saw John and the camera was gold 😂 I'm so proud of her ❤❤

[@ItsAllLove4Real]

Bless her soul, she was so pissed, she was cutting off her own sentences....Her delayed reaction was golden🤣🧡💜🧡

[@777Skeptic]

I saw the "buffering" circle on her head when she did that.

[@pureounce.9184]

Never ever be mean to the people making your food.

[@monicaguzman3048]

NOPE BECAUSE THE PEOPLE WHO MAKE YOUR FOOD WILL SPIT ON THE FOOD

[@Supersoccerchic]

No but that doesn't mean the employee will do something to your food if you're rude to them. If I was an employee, no matter how rude or mean someone was, I wouldn't do anything to their food. I wouldn't spit in it or anything. I'd just do my job and that's it.

[@lillianp-yj6yx]

@@Supersoccerchic iwouldn't spit on it but if i had accidentally dropped it on the floor then maybe opps

[@justafanfave228]

I saw this first hand at McDonald’s. The server dropped the bun on the ground and gave it to the guy at the window. Don’t be an idiot. Treat these people well if not because you are a good person, do it for that reason.

[@ydennek856]

@@monicaguzman3048 or scratch our butts and touch it lol

[@user-qb8wv5et8i]

I worked at Starbucks for 5 years and this video is no exaggeration. The only difference is I never had anyone stand up for me when I was being yelled at or belittled. They’d only say something after the rude customer left. I put in my 2 weeks right after a lady cussed at me because she watched me make someone else’s drink and thought it was hers, so she claimed I made it wrong, and my manager said “she might’ve been having a bad day. As long as she doesn’t cuss at you again, she can keep coming back.” I don’t believe that anyone should ever get a second chance after yelling and cussing at someone. You’re an adult. If your day is so bad that you need to scream and cuss at someone who is trying to do their job, just stay home

[@annec9268]

as a st*rbucks worker to an ex one, i’m so proud that you got out because whew chile

[@michaelsreviews]

I always defend the employees if the customers or anyone is disrespectful to them. I try my best to promote kindness and compassion. 😊👍

[@runnerguy2561]

I’ve always questioned the intellect of people who try to start stuff with workers who have access to so much boiling water. Just saying.

[@TaylorCoulon]

When I worked in a deli, I had customers that would treat me this way. They would come up and tell me about five different meats they want and walk away. Most of the time, I'd be working with another customer at the time and I'd ignore their rude order. They would come up to me later and call me stupid for not getting their order ready. We have so many brand names of meats, I don't want to waste anything I'm not sure I need to cut. I work "here and now". If you walk away, I'm not working with you. A little patience goes a long way.

[@stellamary204]

My favourite order was always "can i get some of that ham?" . Which ham and how much? Then they point and say "that one..." 😅

[@blakemrolfsensanchez547]

I hope you didn't believe them when they called you that stuff

[@michaelsreviews]

I know how you feel. I’m also a service worker and can relate to you. 😊👍

[@mariafox9226]

We should have “self service slicers” so that customers who have complex deli orders can slice their own meats and cheeses.

[@rogerrosen2323]

@@mariafox9226 they do have kiosks and you come back later

[@stratfordbaby8572]

2:55 Asian woman had NO IDEA. Bless her heart.

[@777Skeptic]

Took her a while because she had to translate from English to native language in her head. 😂

[@fredrm6023]

Seriously that actress is amazing, sending this video to our casting director.

[@lizettewanzer8650]

She's been on WWYD for a lllooong time, I believe her name is Diana or Diane.

[@hiddentruths6961]

Diana Henry is her name, she was credited in the episode where she was a customer who refused to tip the lesbian waiter.

[@michaelsreviews]

Great 😊👍

[@MidnightSonnet]

​@@hiddentruths6961 oh, her! I remember that episode.

[@rogerrosen2323]

@@hiddentruths6961 isnt there another lady veteran i remember somr people still harp on the diana even though it was an act dont they realize that and say oh hi john good show

[@joseadorno292]

I’m a 19 year old college student currently working in retail, let me tell you that I encounter people like this numerous times a week. The amount of hatred and impatience out there is ridiculous.

[@goodcommunitylife]

I worked in retail for three years, and me and my coworkers would get aggravated and irritated whenever customers came up to us and asked us for a price on a certain item or two when there were clearly signs throughout the store that state the prices.

[@joseadorno292]

@@goodcommunitylife I know that all too well.

[@goodcommunitylife]

@@joseadorno292 I ended up having to leave my job three weeks ago because of mental health problems and stress.

[@joseadorno292]

@@goodcommunitylife I’m honestly considering that, I’ve been on the job since August 2023 and the level of stress I’ve faced it beyond this world. Between college and personal things it’s become a lot. Hope you’re doing better❤️

[@goodcommunitylife]

@@joseadorno292 I am doing a little bit better now, but I still have my dark days sometimes.

[@stratfordbaby8572]

0:35 She should have just GIVEN HIM HER LIST. It was already written down. And her measurements were ridiculous. 3/8 of a pound. Nobody does that. 0.55 of a pound. WTF.

[@icidaimon5670]

I’ve witnessed some awful treatment towards clerks and cashiers and I always make a point to say something kind to the person on the receiving end to let them know I support them and they don’t deserve that. People are human and we all make mistakes! Working under in fast-paced situations like this is no easy feat!

[@jayson_djx_valdez]

That last lady's reaction after she looks at Quinones and then pause for second,😅 then realizes that it's a show.😁😄 Priceless! 😄✌️

[@christophercannon2116]

Him walking up behind her with that smile on his face was hilarious lol

[@OGDweeb]

She could've called that order in. Not only is she rude to the worker, but she's wasting everyone else's time. Same ppl who go to the home town corner store at rush hour and take 20 minutes to pick scratch off tickets.... 😑

[@NashvilleBraids]

Right! I used to work Instacart, and if a customer had a large order from the deli, I would write it on a piece of paper and give it to the deli workers before I start shopping and just go back to get it when I’m ready to checkout.

[@lizettewanzer8650]

@@NashvilleBraids That is equal parts smart, efficient, and considerate! 👏👏

[@memyself717]

The scratchcard people are a menace in the UK too. "That's ok, I'm happy to miss my train, while you indulge your gambling problem."

[@Ms.Kelani]

It’s not a real order… 😀

[@dashien2605]

I was 18 fresh out of high school working at giant food in owings mills MD and I’ll never forget when a lady tossed lunch meat at me because I gave her the wrong thing. That day I knew, adults sre just as bad as kids. Early morning on holidays were the worst and our managers only cared for their dollars

[@thenightporter]

2:24, the gesture, the facial expression, and "she's got problems." 😂

[@rainmaker4111]

Every time I feel down, I would watch this series and see people standing up for others in difficult situations and it would immediately brighten my day and give me newfound hope 🙏🙂.

[@michaelsreviews]

Same, it puts a smile on my face to see other people being kind to others. 😊👍

[@jennygiallanza4524]

I do this after too many cocktails and cry my eyes out every single time

[@zacharybear7243]

5:53 realizes she’s being filmed! lol 😂

[@joejoemclean7009]

The lady in the back, pouting her mouth and rolling her eyes have me rolling 😂😂😂😂😂😂

[@claudiafegari5116]

Me too!! HAHAHAHAHAH

[@michaelsreviews]

Her expression was priceless 😂👍😊

[@AndySaenz924]

“The customer is always right” Hell NO, they’re not! 👿🔥🔥

[@christopherrogers5197]

💯💯💯

[@michaelsreviews]

I can defiantly confirm this as a service worker. 😊👍

[@thomasalmond3311]

Yeah the customer's hardly ever right!!!.

[@the615god]

4:39 that hand on the hip.... HE WAS READY 🤣🤣

[@streitkrisztian]

These kind of people are the worst, doesn't even have the brain capacity to realize that the workers are just little dots in a life of a company but without them all those big companies would collapse. I'm glad there are still people with hearts to come on a defense of others who maybe can't defend themselves from bullies like that...

[@Fairyjewels93]

That business owner is a good man. Not many people will kick rude customers out, and assuming it's a small business, not corporate, the fact that he will put his employees first speaks loads. ❤

[@lilfitzy9379]

I've done my fair share of work in a grocery store deli when I was 19 and sadly enough, this isn't inaccurate by any means. People see other people working in customer service or retail and it's more common than you'd think not to be greeted by a simple 'hello' or 'how are you' because they can't grasp the concept that we are all human. Hearing a please and thank you from a patient person was something that I appreciated more than they could understand. It turned my smile from professional to genuine and I will always be sure I treat customer service workers with basic decency.

[@AshCupric]

I was in line at a deli one time, a younger woman was working. There was a man in front of me that was so rude, so demanding and literally demeaning this employee. I’m very shy and incredibly non-confrontational but I couldn’t stand for what I was seeing. I basically told this man how I felt about him and he stormed off. The poor woman working there was crying. I told her that people like that customer are miserable and feel the need to bring others down to their level. I told her she’s doing a great job. The manager saw the whole thing happen and came up to me, thanked me for being so nice and then gave me my sandwich on the house! Of course I never expect anything in return, I was just being a decent human being. But it shows a little kindness goes a long way!

[@michaelsreviews]

Very nice. I do the same exact thing if a customer is mistreating a worker. I always defend the employee because I’m a kind person. 😊👍

[@Lenny-yz8ws]

I cried when the series stopped during Covid 😢 please never stop making these John❤️

[@rogerrosen2323]

john has nothing to do with it they can still air on utube but maybe abc has other programs current

[@Lenny-yz8ws]

@@rogerrosen2323 Wdym? The guy who comes out at the end who speaks to them all? That’s the host?

[@rogerrosen2323]

@@Lenny-yz8ws yes john is the mc of the show and runs things everyone knows him he does other reporting w abc network

[@vickykulig5080]

I’ve worked in a restaurant, we were slammed and short staffed, doing the best we would, I’ve been cursed out over chicken and the wait time, my manager saw what was happening and immediately told him “do not talk to her that way, don’t even talk to her at all, talk to me”

[@lizettewanzer8650]

Now THAT is a good manager right there.

[@michaelsreviews]

Your manager is a legend. 😎😊👍

[@rayvalenzuela4202]

We all need someone like Sheila in our life. True angel

[@loveconquersall_777]

“ It's just salted meats calm down!” 😂😂😂😂😂

[@asmrglow]

I could watch these all day lmao I'm so glad you exist

[@asmrglow]

omg 05:53 the pause hahahahah

[@PaulyWally30]

4:40 “This woman makes sure the manager”...The camera pans to the left at the man who puts his hand on his side 😂😂

[@aaliyahali5537]

😂😂😂😂 he was too sassy didn’t seem him untill

[@kaykay3772]

As a person who works in customer service, I can say this happens all too often. To the customers who stood up for the actor, thank you. 🙏🏻❤️

[@rogerrosen2323]

no its never that bad diana did it for her script

[@Ash_Carnelian]

​@@rogerrosen2323 "It's never that bad." OOOH Honey, let me tell you. You ever worked as a cashier at a fast food restaurant? I worked at Jack in the Box for 5 years (in a town in Texas with a lot of racist white folk). I had many encounters like these. One time this guy was angry that his burger had mustard, and he said something about the cook being too dumb to read his order right. My co-worker told him to chill out, and that we'd remake it but the guy was pissed saying stuff like "I already waited 20 fucking minutes for a burger, now I'm gonna wait 20 more minutes because these immigrants don't know how to make a burger right" my co-worker immediately switched gears and was like "HELL NO! Get out or I'm calling the cops" I don't remember much of what was said after that because it was a lot of back and forth yelling, and I was hiding out in a corner cuz I hate confrontation 😅 but the angry customer started grabbing cups and random stuff from the counter and throwing it at my co-workers and we had to call the cops to get him to leave. That's just one story though. I've got plenty more, and one of them involves glass bottles being hurled at my co-worker by a drunk customer (that story is from my current job where I work at a sports bar)

[@mokaLARE]

5:13 *« I won’t defend you because you’re nasty. »* 😂😂😂

[@michaelsreviews]

😂😂😂😂👍

[@bornsinner6134]

One time when one of my buddies was working at Starbucks I was getting a drink in line and some customer infront of me was being extremely rude to him like this lady, I cussed him out so hard in front of the line (without showing him that I was friends with my buddy) dude kept his mouth shut after that because I’m not an employee and more than happy to take it outside

[@scotthearts9634]

Thats whats up! My man! 😂💪🥰

[@user-qb8wv5et8i]

God bless you. I worked there for 5 years and not a SINGLE person ever stood up for me when I was getting treated like shit.

[@michaelsreviews]

Thank you for being kind to other people. I do the same thing if someone is being mistreated I intervene to protect the person being mistreated. They always thank me. 😊👍

[@DravenGal]

That moment of realization at 5:53 was PRICELESS! Omigosh, I'm laughing so hard! 🤣🤣🤣🤣🤣💙

[@ptarchives]

Yeah...she is so adorable 🤩

[@MichaelsExplorations]

I work in a grocery store and there are days like this thankfully most of my interactions are very nice but you get those days from to time 😢❤ please be kind

[@JoeBuck207]

I owned a Deli in NYC and I can say this is 100% accurate.

[@rogersmith7808]

Hopefully you didn't tolerate it and didn't force your employees to tolerate it.

[@JoeBuck207]

@@rogersmith7808 I would ask them to leave and they would look absolutely stunned.

[@michaelsreviews]

Absolutely, especially in New York of all places 😊👍

[@markwoods4439]

A customer doesn’t have the right abuse employees especially if they’re this demanding😡

[@michaelsreviews]

I can 100% confirm this as a service worker. 👍😊

[@markwoods4439]

@@michaelsreviews Exactly, I’ve worked in customer service as well and get some real Aholes😅

[@ErikAdiguno]

1:16 lol I think that actor playing the attendant accidentally got the weight of the item right and she had to improvised. She's a veteran haha

[@DRIFTINGirl]

2:55 “its a tv show, shes an actor 😃” “oh 😮” “OHHHH! 😲” lol that reaction was hilarious

[@san-qy5vs]

i used to work in retail for 2-3 years, i would be able to understand putting workers through those situations. whenever i go shopping in retail stores, i always keep respect and patience within me. because i know certain workers are putting in effort, but they don't work for me so i will appreciate their time.

[@natalianehme3096]

the last lady when she realized 😂😂😂😂

[@RedHatASMR]

Glad to see people speaking up👏🏻

[@PurpleMonadoBlaze]

I used to work at a grocery store for five years and I can confirm shit like this is WAY more common then you think

[@michaelsreviews]

I can also confirm this as a retail worker, people need to be kinder to each other instead of criticizing and being impatient. I’ve noticed this behavior a lot when I’m at the store or restaurant. 😊👍

[@youloveyah2222]

Love this, beautifully done please continue the "righteous" work!

[@hoendygaming3201]

“I woulda kicked you out”😂😂

[@pablocifuentes2607]

I've worked for customer service all my life and I've always encountered customers like this. It's horrible how they don't see you as a human being

[@craigfreeman7665]

No one should be treated that way.My dad worked in the deli department he took pride in his work.when he passed away about 60 customers came to his funeral

[@sudiptamallik1006]

🙏🙏

[@rogerrosen2323]

who hasnt seen john before?

[@Dr.JagCobra]

The customer is not always right. Sometimes there are not. I work in a restaurant (I don’t deal with people very often because I work in the back) but I’ve heard some people be complete jerks though it seems rare (at my workplace)

[@SirStoneHD]

Kitchen gang! I had a customer get pissed once cuz he wanted a rare burger with no blood but still red. Called me a failure as a cook. Like wtf

[@Dr.JagCobra]

@@SirStoneHD bruh I swear that’s so dumb, I’m sorry you had to deal with that. I work as a dishwasher but I sometimes do stuff for on line (like prep) and sometimes I hear the dumbest stuff about customers causing issue

[@mikewhocheeseharry5292]

The actors are sooo good. The actress portraying the mean customer is amazing!

[@levithebaddest2369]

As someone who worked in retail and fast food in my early 20s (and was a manager as well), I can safely say that people really do act like this. I can only laugh at how miserable some of those people were when I think back to those days, but I would never work those jobs again due to the stress of dealing with huge jerks, especially as an introverted person. I would hold a brave face during my shift, but sometimes being berated and yelled at by angry miserable customers would bring me to tears

[@pamelajayne54]

My husband and I both work at Walmart, and he had been in the deli for a long time before changing departments and has had to deal with customers like this, and they are not always right I’m a cashier and have had similar experiences customers can be so mean.

[@ItsAllLove4Real]

I loooove thatlady in the tank top, it's like, "Twin, where you been!"....That finger point and "...HER!" took me out🤣😂🤣🙌🏾🧡💜🧡

[@wolfie8227]

5:52 omg i love this she looks over at john than continues and than was like wait a minute 😂

[@Raun18]

Can’t get over this show even in 2024. Who else agrees?

[@LillianMassey-ju4ie]

I started my first day at a new job a week ago, working in a bar which I've never done before, so I, too, was trying to get into the swing of things and had an extremely rude customer. It really does knock your confidence, especially when you're trying your darn hardest. My motto is, "You never know what someone else is going through, so treat everyone with kindness."

[@bobbiemason7912]

"The customer is always right in matters of taste" is actually the full version of that saying so no the customer is not always right in a general sense.

[@GaryDelabate]

4:19 Broadway tires. If you’re in the area give homeboy the biz. Good dude.

[@streitkrisztian]

OMG a fresh episode of WWYD...Clicked faster than Usain Bolt would run the 100 meters...I'm more hyped about this than any over-hyped Netflix TV series lol!

[@ArranVid]

Usain Bolt: “I hate you!!! 😡. How dare you make fun of my sprinting skills!!! One day I will run the 100m in 1 picosecond, you wait and see!!!”

[@andrewvelonis5940]

Glad you finally found out.

[@streitkrisztian]

@@andrewvelonis5940 i mean i know they are back like few months ago, but this is a new upload..

[@lillianp-yj6yx]

well most netflix series are terrible

[@Debby-p9g]

I worked in a deli once. I had the "customer" say they were in a hurry and to move faster. My reply. Lady, I've got 2 speeds, and if you don't like this one you're really not going to like the other one. Fortunately, I worked in a family owned deli, not a chain, so the owner backed me up.

[@heyarmyyounicekeepfighting1747]

As a barista this feels like home, my goodness you don’t know how small and scared you feel behind the counter. The customers look like giants. One tiny mistake and your done for it you get screamed at you insults you pretty much relieve your glory days at when you were at middle school and thinking to yourself how did I get here. That’s how strong customer service is it makes you feel weak and pathetic about yourself but it also has its benefits, it helps you learn how to appreciate those who serve you

[@finishyabreakfast21]

Sheilas reaction was priceless! 💙

[@brytemultimedia555]

Life is short , just take it easy

[@rogerrosen2323]

this dosent happen usually this much it was an act dont you know that diana was told to do this

[@an.dr.16561]

This show is really sweet I kinda cry a little bit every time

[@supernico9720]

This actress and Tracy are my favorite as mean girls 🤣

[@rogerrosen2323]

ye diana and tracey i was thinking of tracy

[@35RDG]

The last lady's reaction when she saw John was priceless! I was LMAO! 😂 😂 😂

[@yuri-luvs_]

For a second I thought the lady was Kate Middleton 😂

[@mariafox9226]

I work in a grocery store. If there’s two things you need to know, one, the saying “the customer’s always right” gets under our skin, I personally LOATHE that saying, and two the deli’s the absolute worst department to work in. It’s so bad that both deli employees and non-deli grocery store employees will tell you to stay away from there if you apply for a grocery store job.

[@AlfredoGomez-kp4cf]

As someone who works in retail, seeing their reactions makes me happy

[@michaelsreviews]

Same 😊👍

[@JosephCruz-hd9pi]

Man its been so long since i saw his shows, im glade he didnt stop doing what he is doing.

[@GotGhost1970]

The rude customer is a bully. No employee should be treated like that.

[@ArranVid]

I like how they were being kind to the worker 😊❤️.

[@ah8893]

As a gas station worker I get “I’m in a hurry” all the time. If you just need gas then I’ll try and work w u, but if you’re just rude for no reason, then I will NOT let your lack of time management become my issue. Tough shit.

[@bigbro6446]

Used to work in one myself, 9/10 customers are in a hurry or have places to be. Every single person thinks they’re the only ones with shit happening in the lives

[@stefanhenderson116]

When it comes to retail and any employee in the service industry, I never disrespect them. I had a similar experience with a food order recently and the employee was apologizing so much for the incorrect order. I told her very calmly, "Hey, it happens." Getting mad at the employee doesn't accomplish anything. They are more likely to make a mistake if you get mad.

[@Melcatsite]

These really need to be longer

[@TheTaurean]

This show is pure gold and reminds you to be kind to others.

[@rogerrosen2323]

yah she knows its a goof and lets him have it

[@chelseamartinez1729]

“Customer always right “ I’m convinced a customer came up with that bs

[@empath2005]

I love these people's words of wisdom and to be kind ❤😭

[@skylaralley2465]

I work at Walmart as a cashier. It’s wild how entitled some customers act.

[@dansaunders239]

Lady at the end in the red had the BEST reaction to the cameras 😂😂😂

[@livd6936]

I’m so glad this is being brought up, I recently started a new job in the restaurant industry and I would be appalled if somebody spoke to me like this

[@rogerrosen2323]

would this have happened if not fake no not like this

[@pauljohnson5280]

She treating him inappropriately

[@midnitest0rm]

I remember when I was a cashier at Lowe’s, some dude came to my register to return something and I was a newbie so hadn’t been trained on returns so I told him he had to go to customer service to do that. He complained and yelled because it was too far. After he left the customer behind him was like “man, what a dick. It’s really not that far…” I felt so happy in that moment.

[@LauraSchendel-ko1qk]

For heaven’s sake people! The correct quote is “The Customer is always right in the matter of taste.” It was for clothing salespeople! It means don’t talk a customer out of something they like just because you don’t like it. An outfit, for example. If we quote something, could we please not misquote in order to serve our own purposes? LOL!