When Did You Decide You've Had Enough and Snapped at Karen?

[@iamlerb94]

If your gonna piss someone off, make sure they don’t experience that crap every day, they are the ones most likely to go postal

[@Pumpkinbyte]

Yes

[@darrenmiles1795]

I've always believed that same way. That's why Charlie Brown is never going to grow up. As soon as he gets old enough to buy firearms, he's gonna head right to the local gun shop. Charlie will spend the mandatory 5 day waiting period plotting the shooting spree of his so- called friends.

[@gamergodofjustice]

I work security my entire job description is taking abuse for policies I don't make by people so entitled they think a prison sentence and thousand dollar fine is worth the 2 dollar expired coupon they demand be honored.

[@AkameGaKillfan777]

@@darrenmiles1795 They did something like that in an episode of Family Guy. Also I thought it was just 2 days.

[@kellygoodman6167]

I was the person that dealt with bs every day and someone thought it was a great idea to poke the bear.

[@anonymizzle]

“Fill out a customer complaint card and I will make sure I get it”🤣

[@new_romemusic4212]

Truly a savage quote

[@SemperSigh21]

I’ll make sure I’ll get it, then I’ll rip it up lol

[@gamergodofjustice]

Yeah as a former store manager this is something I used as well.

[@Foxxie0kun]

That's basically the Manager equivalent of "Your opinion is worth about as much as used toilet paper, and I will treat it as such when you put it in writing."

[@brittneysjoboen771]

lmfao imma steal

[@princessmarlena1359]

Karen: “The customer is always right!” Me: “Buyer Beware!”

[@patriciakatz7866]

The customer is not always right when they attack you personally. All bets are off. That is a tactic. I refuse service and walk away. It works.

[@princessmarlena1359]

@@patriciakatz7866 agreed. Hence the “Buyer Beware” from me. 😈

[@AkameGaKillfan777]

"The customer is always right" means they know what they want. It doesn't mean you can say whatever the hell you want without consequences. These are the same people who would make racist, sexist, ableist and more types of hate remarks, but when people rightfully call them out on it, they'll bring up free speech.

[@lelandholmquist2467]

That sane “The customer is always right!” Is actually fake and couldn’t be more wrong.

[@HunterLvyiXIII]

@@lelandholmquist2467 it's been shortened the full phrase is "in matters of taste and preference the customer is always right."

[@bethdibartolomeo2042]

The music glitch at the end sounds like game music for an angry customer appearing, LOL.

[@darrenmiles1795]

@@Lasfud Me too!

[@AkameGaKillfan777]

If you ever encounter a video with issues, check to see if the time is still running normally. If it is, the video itself is faulty. I once watched a video where I thought my internet cut out because the screen immediately went black and there was no sound. Turns out the "editors" which there were TWO OF THEM didn't do their damn job and cut out this segment which lasted for 50 seconds. I get that equipment can screw up, but it's your job to do something about it.

[@devinmcleod3395]

*A WILD KAREN APPEARS!*

[@natebham]

like UH-OH over and over

[@therealdirtydan7227]

It really do tho 💀💀

[@taidakun_ig]

Karen: Acts disrespectful Worker: Snaps Karen: Surprised Pikachu face.

[@alisonkeating5444]

@Hilltop JD614 0

[@The_Cholo]

@Hilltop JD614 first time I have heard it

[@thenutterbutter4555]

@Hilltop JD614 your fun

[@taidakun_ig]

@@thenutterbutter4555 Wait, what happened? I missed it. :(

[@DravenWolfe]

Lol, the TL:DR for pretty much all the stories

[@HeyItsThatGirlJay]

People who go off on service workers were obviously not raised right and are the scum of the earth.

[@diefenbaker7853]

This just happened this evening. My friends and I went to dinner, they are a married couple. The male server waiting on us has been triple seated and he is almost running to get drink orders. We tell him to take his time we are in no rush and to serve the other two tables before us (even though we were seated first). The third group consists of 4 men and 4 women all in their late '20s to late '30s. One guy (from now on known as ass hat) immediately asks the server in a bitchy voice what took him so long. The server explains that three tables have just been seated in his area, his 8 top, a 6 top (3 men/3 women), and our 3 top (2 men/1 women) and he is trying to get drink orders while everyone looks at the menu. Ass hat says he doesn't care if he was triple seated he wants his drink now and for him (the server) to do his £ucking job. Everyone at his table tells him to calm down and let the guy work. He tells them to shut up that if the guy knew how to do his job they would already have their drinks, even though half of them hadn't told the server what they wanted yet. Ass hat continues to bitch about everything while the server is taking the orders, he interrupts everyone at his table while they are ordering to bitch and complain about something. Ass hat complains about five minutes after the server left with the orders that the food hasn't arrived yet. Finally, the food arrives, and ass hat bitches because his steak isn't as big as the steak he got at the other steak restaurant in town a few nights ago. The server tries to explain the cut of the steak and that all steaks are weighed or whatever their policy is. The woman sitting beside ass hat tells him to shut p and eat his damn food, that she is tired of him acting like he is every time they go anywhere. Several other people at the table also tell him he acts like an idiot every time they go out and the only reason they invite him is because of his wife. He pouts for a few minutes until the server returns to the table to see if everyone's food is satisfactory. Ass hat throws his plate on the floor at the server's feet and starts yelling at him. My friend is 6'6", 300 lbs, and jacked up (extremely muscular), he gets up and walks up to ass hats table, the three men from the 6 top get up and walk up beside my friend (I don't get up because I am on crutches). These three men aren't as jacked as my friend, they aren't as tall as him but they were pretty big guys. My friend tells ass hat to apologize to the server and pick the mess up off the floor, to sit there and keep his mouth shut and be respectful to everyone or he will carry him out to the parking lot by his collar and belt. He just sits there and ignores my friend, my friend then grabs him by the collar and pulls him out of the chair onto to his knees, and tells him to pick up the mess he made or he is going to be thrown out. The guy starts cleaning up the mess and everyone at his table except his lady friend starts laughing at him. He starts to walk away from the table after he put the mess where his food had been on the table but my friend grabs his collar and says I didn't hear an apology. He looks toward the server and mumbles "sorry". My friend says, "I didn't hear you". So he apologizes again louder this time. My friend lets go of his shirt and the guy storms out. The guys return to the tables and everyone at ass hats table apologizes for his behavior. A few minutes later the lady that was with ass hat is talking to the guys at her table about moving her out of her home, she says she is done with ass hat and she is leaving. They are all happy for her. I asked the server if anyone paid for the guy's food since he (ass hat) walked out and he said the manager caught the guy at the door and made him pay for it and banned him from the restaurant forever. He said the 7 people left him a 30% tip, the 6 top left him a 25% tip also. The three of us were sitting around talking so we were at the last table to leave of the three and we left him a 30% tip so he had great tips after a horrible experience. He thanked my friend and the other guys for standing up for him. He said the owner wouldn't allow staff to talk back to customers but he appreciated that the guys had taken care of ass hat since he couldn't. As soon as I got home I wrote an email to the restaurant owner and the corporation telling them that not allowing servers to control rude, nasty, mean, bullies in their restaurant would ruin business for them and if we saw a server or any employee having to take that abuse from and ass holes in their restaurant again we would write horrible Yelp reviews and any reviews and post as much bad crap about them on social media we could until they changed their policy or went out of business. I explained that NO ONE should have to be bullied and harassed by ass hole customers and they were supporting bullying and customers terrorizing servers/employees and customers. We will see if my email and Yelp review as well as my comment on Facebook and other places helps them stop the bullying their staff has to take because of their rules. Adam, I'm so sorry you had to deal with that ass hat tonight. You did an excellent job and we will request you by name when we visit the restaurant next time. Good luck with your job and I hope all your customers are pleasant from now on.

[@sketchy_loco]

Bro, where's the TLDR 😂❤

[@Manglethefox238]

Holy crap, your friends are really brave.

[@kaitlyn3168]

Holy cow. Ass hat was just a little bitch wasn't he? Lol. Glad your friends and the others helped out Adam.

[@diefenbaker7853]

@@sketchy_loco Sorry for the big words and paragraphs (Paragraph: a section of writing dealing with a single theme). TLDR: Ass hat was rude to the waiter. My friend and strangers exposed his BS and he left like a whipped bitch.

[@altheaudaku5932]

Good on her for leaving him!

[@kitten-whisperer]

The phone one. Absolutely fuuuuck that. If my manager told me I have toet a customer turn my pockets out, search my locker, and my car I simply would not comply. Check the cameras and come back to apologize after you find it.

[@matthewb5364]

If bosses of mine would truly demonstrate that lack of trust in me as their employee, that would be my final day.

[@sallyfeschuk5771]

This thread has inspired me to ALWAYS defend folks in service work. They work hard and they deserve respect and common courtesy.

[@queenbrawd]

Kudos to the managers who back up their workers.

[@taylorgrace1523]

"haven't you heard the term the customer is always right?" "Sure, except when they're wrong"

[@xaenon]

On one occasion: "I have, but only the mentally challenged would believe that it means self-entitled, low-intelligence schlubs are automatically handed god-powers just because they happen to stumble into the store." On another occasion: "Okay then... when you're finally right about something, you can come on back and be a customer." The expression 'The customer is always right' was first coined as a guide regarding inventory. It means you strive to carry products that customers want, and avoid wasting money and space on products that customers DON'T want.

[@justinmelkert2899]

Incorrect, The proper response is: "No, I've never heard that before in all my life, sounds like a load of crap to be honest."

[@jamesbraun9842]

The response is "I only hear that when they are wrong".

[@GhettoJohnWick]

When I worked at walmart, this lady was giving the door greeter in my dept a hard time. While she was going off, she said"the customer's always right!" I snap back, "the customer's an idiot!"

[@meganfaith4052]

Always remember kids: If a customer snaps at you you walk right past and don’t even look in their direction. You are a person not a dog.

[@spritemon98]

I'll gladly keep this advice in mind if I get a job

[@MollyHJohns]

It's worse if they whistle or holler after.

[@HunterLvyiXIII]

Yep, had someone whistle at me/ my coworker to get our attention, unacceptable behavior, they only continued to do it because they haven't been called on it

[@Foxxie0kun]

I wish there were documented and recorded cases of people who snap their fingers at employees getting their fingers snapped like chicken bones in return. That's so horrible and rude to do to another person, period.

[@tidepodpadthai2633]

How else are you supposed to get their attention

[@DPWFG]

I told a customer he had to wait in line; he argued with me a bit but eventually went to the back of the line. After about maybe a ten-minute journey through the line, he gets to my coworker, who he starts ranting to about how rude and racist I am and how I made him wait in line because he was black. Then security got involved because this guy was holding up the line. Security brought him over to the side, and he started telling her I should be fired for calling him a n****; she looked at him and said, "well, we can check the cameras; they would have picked up the audio." The customer shut up real quick after that and left.

[@eddnox]

Average BLM looter.

[@niallreid7664]

Most likely trying to get some sort of compensation out of the place, it wasn't you specifically I'd say.

[@Yewtewba]

I really enjoyed the one about the Amish. Your beliefs can be totally different, but in the end you have to accept you're wrong when *everyone* says you're wrong.

[@cchastant8251]

36:38 Ah, my days at Little Caesars! One night, I was put on the phones, that for about 3 hours, did NOT stop ringing for a moment. When they did, I grabbed my 64oz mug to refill, so I wouldn't be too parched to talk. The moment I stepped past the phone-wall, I saw that pizzas were backing out the entrance of the oven, froze, and sprang into the "landing" station to begin yanking pizzas out of the oven. This was in the days when "Pizza! Pizza!" was their catch phrase, and meant 2 pizzas for the price of one. When they began coming out in matched pairs once more, I'd stack them as a unit until I caught up and could deal with each pair as it came out. I knowingly sent out several orders without the right pizzas, as the correct ones didn't come out of the oven. And told the manager, so she wouldn't be blindsided by this. When I filled the last of the tickets, and =finally= had time to clean my new station, the assistant manager wandered up to me and began dressing me down loudly, as there were 5 pizzas on my counter, and no tickets to go with. From the moment she began ranting at me, I stopped cleaning and offered her my full attention. Never said anything in response to her ranting, because... really, what could I say? Never made a single pizza all night, just placed orders or pulled them from the oven and packed them up. The big thing was the only thing blocking us from the customers' view was open shelves for the pizzas to be placed in for the cashiers to hand over to the customers. So the 4 people waiting on their food all heard me dressed down (for things not my fault), and never heard me speak on it. Later, I heard the manager, also working that night, had hauled the assistant manager into the back (long store, and long ways was going away from the customers). There she ripped into the assistant, telling her that Landing hadn't even been my job, I'd hopped onto it when I spotted it not being handled, and the AM had =no= right to be so rude as to scream at me in front of customers. This was passed onto me by one of the coworkers, not the manager. The manager was cool, the AM... not so much.

[@hauntedshadowslegacy2826]

Ngl, I am craving Little Caesars now... Like, it's to the point I can almost smell and taste that super greasy, super salty, thicc-ass pizza and crazy bread.

[@hales6547]

@@hauntedshadowslegacy2826 same rip

[@JustADogLover396]

Little Caesars is my favorite pizza place. Sadly I can't eat pizza any more cause I'm on a diet. I haven't had pizza in 2 long years. Maybe for my birthday this year lol

[@TheApoohneicie]

I used to work at a call center taking roadside assistance calls. So many idiots who thought they knew everything and that yelling at me would get them better service. Calling during a blizzard? Yeah every tow truck within 40 miles is already booked solid. No screaming isn’t going to help. My personal fave was someone with a major fuel leak. The tow truck driver wouldn’t touch his car until the fire department came as it was a lot of fuel and one spark would equal a bad time for all. I was trying to explain this to the already irate customer when I found myself actually having to say ‘Yes sir, gasoline is indeed flammable.’ The people around me died laughing.

[@beckycegg9767]

I had a customer harass me at my job for literal years, she wrote bad reviews about me, complained about me to co-workers and was just generally really unpleasant. This was a small takeaway and the bosses didn't speak English so eventually it got to the point where only I did customer service. Finally, she called to accuse me of lying because her food was late and asked to speak to my manager, he tried to calm her down but she wasn't having it and he didn't understand her so he handed the phone back to me, the woman threatened to come in and throw the food at me so I told her to do it and hung up. Best feeling ever. Until she called back that is.

[@markparkinson6947]

What happened when she called back?

[@kayleeriley3591]

The behavior shown in this thread is why I do my absolute best to smile at anyone I meet and try to make their day a little brighter

[@absolutelyridiculous6743]

Same here! And as someone who currently works in retail, I can assure you that kindness and smiles go a long way, so thank you for making our days better 😊

[@vanguardangel6912]

You’re too good for this world.

[@vanguardangel6912]

@@absolutelyridiculous6743 you are also too good for this world.

[@absolutelyridiculous6743]

@@vanguardangel6912 That was too sweet! Thank you 😊

[@boo_blue_boo9229]

i tried to do that to a lady who was bagging my groceries and she snapped 'whatre you laughing at' at me :( i was just trying to be nice and smile at people...

[@thebestcentaur]

"Are you blind?" "Yes, actually, in one eye" *surprised Pikachu face*

[@shadowdroid776]

Whenever someone was rude to me at my old job, I did my job as best as I could, but man would I make them feel like shit with a smile on my face. A lady wouldn't stop treating her kid like shit, and they were nervous at getting their blood drawn. So I made the kid smile and laugh, and politely said, "I know being scared is normal, trust me, *you're* the normal one here." Then I told the mom to back up because she was hovering over me, and she was so angry I couldn't care less about her and focused on her child.

[@JadeAnnabelArt]

Today in glitchy reddit videos. I know it's a long video, but watching it before you post to make sure there are no super bad glitches would really up the quality.

[@xulnad]

Its glitchy because these take no effort to make, Its just pictures and a automated voice translator, The guy does not need to edit these just watch them, Or most of it anyway

[@Remi-Toruzen]

It’s also the same person owning a dozen channels since you can’t upload more than two videos a day or KZbin doesn’t like you. Super simple shit to post this kind of content across the accounts to make some cheap pennies.

[@LadySeraphineCC]

I think it gives the voice dude some personality. lol

[@WobblesandBean]

Right?? It's so annoying! I know making reddit videos is Easy Mode, but this channel can't even do the bare minimum quality control.

[@randythecomputerman]

​@@WobblesandBean I have to honestly think if it's not done on purpose, just so people comment & help boost the video on YT's algorithm. There's no way that the person doesn't know the bot glitches out (being at least one person always comments on it when it happens), & probably no way that it hasn't been fixed in an update to the video bot's source code. Especially given how frequently it happens on this channel anymore.

[@pronukespontaneous8090]

“The customer is always right in matters of taste.” 🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑

[@81babyruthluv]

I worked at Starbucks for awhile. Had a lady come in and order an iced tea and I automatically asked her if she wanted any sugar or sweet 'n' low in her drink. She immediately started yelling at me about how sugar substitutes cause cancer and death. After her rant, I said "Well, we all die eventually." She screamed at me that that is what the smokers say and then stomped out.

[@fourfurrypotatoes]

Every time I listen to retail stories I get bad flashbacks and start twitching. Lol.

[@BaoHadir]

I used to work at Walmart. I liked my job at first but wrecked me as time went on. The only thing that kept me going were the people I got to meet. Despite all the horror stories, 90% of people just want to get their shit and get out and ignore you unless they need help getting something, and then they're usually polite. About 7% of the customers were the kind who would shoot the breeze and be the nicest people you ever met. Another 2% are the ones who may or may not interact but stick out (like the 'Spiffy Lady' who came in dressed to the nines, with well-done makeup, very nice clothes, tasteful jewelry, hair done just so; you'd think she got dolled up for church but nope). Really only 1% are assholes, but often they're the worst sorts you could interact with, and the recurring ones you kinda had to learn to blend into the background with so they would leave you alone. During my time at Walmart it was made very clear that if a customer got angry at me for whatever reason, they would not protect me, they would side with the customer. Honestly, that 7% kept me working there for more than 5 years. I met so many nice people, including a lady who wouldn't accept 'No I can't accept a tip,' for an answer so instead of giving me money she gave me a strip of licorice (accepting tips was, and probably still is, very much against policy, and while accepting the licorice was also against policy I was hungry and she wasn't letting up). I got to know kids and their parents, listen to the gleeful nonsense of small children babbling about the toys they had gotten, had a mentally handicapped guy who really liked my beard run his hands through it (his helper asked and I allowed it because fuck it), met an androgynous person who could have starred in 'It's Pat' (also albino, which was neat), made plenty of babies smile, and generally enjoyed the good vibes with the people. If it hadn't been murder on my feet, and if my manage hadn't been an utter bastard, and his replacement an equally utter bastard, I might have stayed on. Of course, I did have to interact with the 1% as well. I got called a racist on 3 separate occasions because the alarm dinged as people were leaving. I had a Native American woman whose son had stolen something to show off to his buddy berate him for stealing from 'the white man's store' then made her two younger kids leave the Power Rangers action figures they were so excited to be getting behind (the son had to leave but the rest of the family weren't kicked out). I caught a couple trying to walk out of the store with almost $2k in baby stuff in a couple of totes. The guy ditched the girl and took off running. Asset Protection chased that fucker down and made sure he got arrested. I was screamed at, threatened, told to fuck myself when I said goodbye, called a sexist because I told a group of women 'You guys have a nice day' (where I live, 'guys' is a gender neutral term for a group of people, not specifically men), and verbally abused by my bosses (like in Office Space, I had far too many bosses). Basically, the good parts were great, but the bad shit sucks the life out of you.

[@josepherhardt164]

Thanks for sharing your experiences and thoughts. 'Tis appreciated.

[@ugan2]

Working in retail, my biggest pet peeve is those who wanna badmouth us because they can't get their way and act like we're deaf and yet want to get upset when an employee responds. I especially hate it when they want to mumble some curses. Thing is with some people who have that attitude, not all employees will be polite ("no need to use that language") and will snap back (and some managers will back them when they know it's the customer's fault). I especially hate it when a customer calls me a bitch -_-

[@Norm475]

When someone tries that "do you know who I am" garbage reply, yes I do, you're one of the off brothers. I know your brother Bob you must be Jack.

[@mwillblade]

Unloading a truck trailer full of rebar with my material handler (type of crane). The guy screams I'm going to slow. I said " Fucking unload it by hand" then drove away. Came back 20min. later and he profusely apologized and asked could I finish unloading him.

[@kingchaos7522]

The story about the bank teller was on point, asking for ID for large deposits and withdrawals should be very common industry standard. I was pissed when my bank, whom I no longer have an account with, never asked for my ID especially that time I had to withdraw 1,500$ cash for a down payment. That just told me that if someone stole my card and my pin they could easily access my account which is very worrisome.

[@kriscynical]

I don't care if my bank doesn't ID me for deposits (which they don't...why would they?), but they sure as hell better ID me for withdrawals.

[@combinecommando001]

You know when a manager used to be a bottom line worker when they side with the worker because they know the Hell the people below them are going through, which further proves my belief that anyone in management should be workers who are promoted to that position due to merit and having a fucking spine. Whoever thought the line "The customer is always right" deserves a place in hell just for them, I hope it's them having to deal with the crappiest of customers in the shittiest retail job for all eternity, how's that for irony.

[@Deborah-hc8nf]

The saying was originally 'The customer is always right in matters of taste', I think, and it was for an interior design company. So, yes, it has long since lost its context, but originally it was a perfectly good saying that made sense.

[@shybiscket]

I'm at a point in my life where I won't even accept CSR jobs because of several experiences I've had, but now I go out of my way to shut down people who are rude to customer service workers. Even for petty reason. Last month i was at a pharmacy, there was a line in front of me and behind me and i could tell that the 2 workers behind the counters were having a hard time. I got on my phone and pretended to have a phone call and loudly "yeah I'm at the pharmacy and there are only 2 people working so there's a line. There is no reason for me or anyone to he rude"

[@williamhesprich4476]

I have listened to this more than once. I have seen rude customers AND rude sales clerks. But not at the same time. I have had the joy of calling them out on their behavior. Gives me such a warm feeling when I do. I also tip extremely well for very good service.

[@lanterns_glow]

I will only give the warning once. Don't piss off the janitor :)

[@Kaipyro67ALT]

I work retail as stock personnel and take pride in being the most helpful employee I can be. I will drop whatever I'm doing to help you find whatever you need-- even if I'm pretty sure we don't have it, I'll check just to make sure. Usually, customers are polite and sometimes make my day with how much praise they give and supportive they are. Customers that abuse my helpfulness, however, I will give the most sarcastic answers to. "Where's the coffee??!!" is one I remember to this day. My response: "In the fucking coffee aisle, sir."

[@IshanaDaitensho]

Used to work as a assistant manager at a Family Dollar. It was a low income area with high turnaround rates, so if you actually showed up, it was pretty hard to get fired (unless you stole from the till or whatever) I had been working customer service for many years by this point and was pretty dead inside but was never rude to anyone. Golden rule and all that. But when you have a small town full of stoned/drunk people that love to crack jokes and talk shit, you could really just say whatever you wanted and people would honestly just forget about it. That casual atmosphere was great for my sanity. One morning I'm opening after a 10+ hour closing shift the previous night and my very first customers are a lady and her teenage son(?) who's clearly not from the area, I say good morning, and then head right to stocking shelves while they shop. I run up to the register when they get there, and the first thing this lady says is "I don't appreciate being stalked and looked at like I'm a fucking criminal." I just thought woah, lady, I didn't even look at you after you came in here. Told her I was stocking the shelves the whole time and that I was not following her. She said "yeah, what the fuck ever, ring my shit up already" I look over at her son or whoever and he's just staring at the shelf of candy, dead inside, like this happens everywhere they go. I shake it off and ring them up asap, not wanting to deal with someone like this first thing in the morning in a place I barely enjoy being at. As soon as she pays she rips their shit of the bag holder and calls me a fucking asshole. This sets me off. Years of pent up customer service aggression bursts out of my mouth as I say "Oh just leave already, you fucking bitch." This was my first time ever seriously talking to a customer like this. I didn't know how they would react. She didn't! She just heads outside like this was just another Tuesday for her. I look at her son or whatever and he just quietly follows, no reaction either. I just stood at the register for a few minutes in the empty store like what just happened? That felt really good, but will I have a job tomorrow? Never saw them again and no one ever knew it happened. Hope that poor kid is doing ok

[@andybunnycomics9741]

Hate people using the Customer is Always Right line, because it’s not referring to service, rather to marketing, like if it exists and customers are buying it, then the Customer is right in doing so, if there’s a market for it that makes money from it, then that’s how it is, not everyone gets that because I guess they don’t like it when people have different tastes, but it’s a line you can use when you do commissions and someone tries to cheapen the price, because who would buy it for that much? Well….

[@AliceinOverwatch]

I have a fun one for this: bit if background I had just gotten off a very high stress call with a very sensitive subject that I can’t get into but I was having no ones sh*t after it. Customer calls in and starts demanding things we can’t give them. On explaining the customer continuously cut me off. After several attempts I cut them off stating “you need to let me speak” *got most of the way through explaining* before he cuts me off saying the exact same line. Then says “I know the recording says do not be rude but…” I hung up 😂😂😂😂

[@Phantomcuffs]

I posted this on another video but it bears repeating. One of my previous jobs we had to transport really wealthy really arrogant people to and from doctors appointments grocery shopping etc. (Think a limo service but only for the elderly and disabled) Anyways my boss had a policy. If at any point a passenger is rude, condescending, overtly racist (a lot of the drivers were minorities) we were to immediately pull over the vehicle end the trip and call the road supervisor. Said supervisor would come and chewed these people out and give them a strike (we had a three strike rule). He stayed in business because We were the best at the same time being the cheapest game in town.That and we ran 24 hours

[@throwawayaccount9150]

I never worked in retail (Thank God) but I've always worked in babysitting and Daycare, so I developed that voice when it came to scolding. I can only count 4 times I yelled at an adult with that teacher/babysitter voice along with the dialogue and all about them being rude to employees. It would be so demeaning talking to them like a child but to be fair, I wouldn't talk to them like that if they acted like an adult about things

[@meme_dragoon31]

The truth spoken at 8:10 is too true. I've legit shown up to work feeling great and then 4 hours later feel sick to my stomach I worked through it to nearly passing out an hour before I was supposed to be off work. Luckily my friend was in charge that day so I got to go home that hour early. Where I work we also get this entitled lady that owns an insurance company in town. Each time she visits she calls to complain about "not enough fries" after she leaves. She legit gets the largest fry you can get and complains each time. It has gotten to the point where we question why we can't ban her with how much she berates management over the phone. I mean seriously if she wants Double that amount of fries she should buy her own at Walmart and make them at home.

[@MissBuyNLarge]

I have worked in retail for about 3 yrs combined and I've been fortunate enough to not have too many "Karen" type customers, but the first time it happened I just remember snapping back to reading/listening to these stories and the first thought in my head was "wow, a-holes like you really DO exist...isn't this amusing?" I just chuckled inwardly while the whole thing was going down, which I think made her angrier cuz I wasn't visibly reacting to her toddler temper tantrum

[@noroiuzumaki-uchiha7098]

I work at a certain red and blue colored pizza chain as a delivery driver. I took a lady her food and as I'm about to leave the lady walks up to the window of my SUV and says "These wings are made wrong, I told them super extra crispy. I want them remade and I want them put through the oven 4 times." I told her after 2 times they should be crispy enough in my opinion that's when our wings are perfect. She still wanted them done 4 times so I went back to the store and told my manager to remake them and gave the instructions. She did, but told me to get the old wings and if one is missing we will ban that customer and I took the wings. The lady had eaten the other wings so I made her give me the empty box and eat a new wing in front of me. The look of disgust on her face as she bit into the wing was worth the cussing and death threats I got when I informed her she is banned from ordering from us ever again.

[@tremorchristlester4688]

I work for that company too. Some of the customers are the fucking worst

[@noroiuzumaki-uchiha7098]

@@tremorchristlester4688 Sad part is that's not the worst one I have. Threatened with a loaded gun because the customer was drunk and dropped his stuff, spilling it all over the ground was the worst. Stupidest is a tie between retaking the same pizza 6 times because it wasn't crispy enough and another where I got cussed out at my car and told by the customer (who never tips btw) to hand her food to her at her door for doing contactless delivery even though that is our current policy. People who don't tip delivery drivers belong in the deepest pits of Hell.

[@tremorchristlester4688]

@@noroiuzumaki-uchiha7098 Wow.. that's messed up fr. After remaking their pizza that many times I'd eventually tell them ok it looks like we can't make you happy try going somewhere else. The weirdest thing we've had at my store was a guy last year stood in the lobby with a raccoon on his shoulder while smoking a cigarette and years ago some guys got into an argument then proceeded to have an actual sword fight in the parking lot

[@Loaves_of_Cat]

@@tremorchristlester4688 dang, the sword fight one sounds cool

[@tremorchristlester4688]

@@Loaves_of_Cat I wish I could've seen it. Heard it got messy

[@cchastant8251]

35:17 (grins) Used to work at "Dangerpath". Rang out a fellow cashier, who must have had a long, tiring day. "Paper in double plastic," she tells me, and we chat as I ring her up and pack her bag. Her SINGLE paper-double-plastic bag, which contained eggs, soups, half gallon of milk, boxes, and a loaf of bread. She was tired enough that it didn't cross her mind that everything, EVERYTHING was in one bag. The next time we worked together, she described how she unpacked, and unpacked, and unpacked her bag, and didn't even think about how she hadn't removed her eggs yet until she found them at the bottom of the bag. If you've ever worked in a grocery store, you know they train you to never put eggs in the bottom of a bag, because... you know, they're fragile. I've been listening to her calmly, because she's not =upset=, but a bit gobsmacked. "And how were your eggs?" I asked. "They were all fine," she admitted, rather bewildered that I'd PACKED her bag of 20+ items, most of them large or heavy, and neither her bread nor eggs suffered for it. I was a bit smug. "That's because =I= know how to pack a bag. The milk was laid on its side, the eggs on the hinge next to it, filling the bottom of the bag. Heavy things were placed on the milk, light over the eggs, and everything slotted in so nothing shifted." She had no further comment on this. Years later, I rang up a much larger order for a local and her friend visiting from the UK. This place didn't have paper bags, which if you've used them, tended to make it easier to pack bags that didn't fall over. I packed their plastic bags so that =they= didn't fall over. It's my thing. There will always be those you can't manage this with (sniff!) but for the most part, I manage well-packed bags that aren't so heavy you barely dare lift them, but are =full=. The woman from the UK was in awe of my skill, and wanted to both take me back with her, and to just pack these bags as is to return with her to England. Her American friend murmured, "Uh... some of those things are mine..."

[@amberkat8147]

I have had salt-free fries that were still somehow too salty. It's weird how that happens. I have no idea why. But I didn't make a big deal out of it.

[@The_Cholo]

Because there is no separate section for fries without salt. Your getting salt from the bottom of the fry tray.

[@WASDLeftClick]

Some fries that come from restaurant suppliers frozen in big plastic bags are pre-seasoned and/or coated in a dusting made of flour, cornstarch, and/or tapioca starch to make them crispier. This coating of seasoning and/or crisping agents can sometimes have salt in it. Source: Am a line cook who is curious enough to read ingredients lists in detail during my spare tkme.

[@emilyhufschmidt3659]

I was taking care of an elderly couple. The woman was a sweetie. Her husband was a super-alpha, very bossy, even tried to boss me in my own car. One day, I was driving him home from an appointment, and before starting the car, asked him to *please* put on his seat belt. He refused and said to just go. I said certainly...as soon as he put on his seat belt. He glared at me and said he'd get another girl, to which I told him that unless he wanted to walk home that he'd better put the f0cking seat belt on and if he was going to fire me anyway, I can wait as long as necessary, until he does. He sat there beside me in silence for 20 minutes before fastening the seat belt. I took him home, completed the chores in my shift and went to work the next day for a much nicer person.

[@theodosius7165]

not a customer but a co-worker. we work in a family owned restaurant in an area where high school sports vv important to everyone. shes on the hockey team, and stood around talking to this older couple for like 10 mins while me and the waitress ran around frantically trying to keep up. my co-worker finally came over and had the audacity to say to me “its really slow today” and I was legitimately shaking with rage and kinda scoffed, and just said “yeah it would seem slow when u do nothing but stand and talk while everyone else is doing their job + urs for ten mins :)” she was kinda mad, and just walked away. then, i was cleaning our section of the kitchen (we’re dishwasher/hostesses) and she was leaning on the counter on her phone so I told her to just go home, and she was like “what?” and I told her “im not getting paid to do both of our jobs so you can just leave” and she was pissed and stormed out.

[@franhunne8929]

The Amish story - so hard to believe, they are usually true to their word, honest people, who know their commandments. "Thou shalt not steal" The 7th. According to their believes they are committing a deadly sin by violating that. And the 10th commandment, too: Thou shalt not covet thy neighbor’s goods.”

[@jeffk7734]

Really surprised about so much trouble with the Amish.

[@lisasmitley8414]

If you live around Amish it’s not surprising at all.

[@sarsh8238]

My grandma was a waitress at high end country clubs in New York for about 20 years, she always told me to never piss off the waitress bc they have control of the food

[@WASDLeftClick]

And if you piss off the servers bad enough, or worse threaten/cuss at them, you invoke the wrath of the back of house crew. You don’t want that, we have lots of very sharp knives.

[@spritemon98]

I think I learned this via watching tv and my parents

[@otovga]

I used to work at a fairly well known pizza chain. One evening, i take a phone order for a middle aged woman. She's nice at first, calmly telling me what she wants without any issue. Then she tells me that it's her birthday, and that she wants a discount on her order because of it. Our store policy was that when taking customer orders, to automatically put as many coupons as you can to lower the price and keep the customer satisfied. A birthday discount is not one of these coupons. I tell her happy birthday, but unfortunately i'm not seeing a birthday coupon in our system. She's annoyed now, and tells me to check again because it's her birthday and she should get a discount. I check, nothing. I tell her that we do not do discounts for birthdays, and that i have already added several coupons on to lower the price, as that is store policy. This seemed to really piss her off for whatever reason, as she, a fully grown woman, started throwing a tantrum to a then-17 year old over the phone while ordering a pizza. She demands to speak to a manager, and that i dont know anything and am not fit for this position. This, naturally, pissed me off, but I didn't want to cause a scene or escalate the situation any worse. So i calmly told her to wait while I got the manager. I watched as the manager, a tiny little lady in her 40's and one of the sweetest people i have ever met, listened to the woman rant and then calmly explain to her the exact same things that i had previously told her. Eventually, the woman finally caved in and agreed to order her "extra special birthday pizzas" at their regular price. About 25 minutes later, she arrived to pick up her order and pay (Mind you, this was at the beginning of the pandemic. We could only do curbside pickup and could only take credit as there was a national coin shortage.) My manager goes out to her car to take her payment, and the Birthday Girl only has cash. Screaming ensues, and the woman eventually drives off without her pizza and the order is voided. It was taken to the back for us to eat, and damn did it taste good.

[@otovga]

this ended up being really long omg im so sorry😭 retail and food service bring out the demons in me fr

[@heatherhillman7280]

Not a customer, but a co-worker. I was loading trucks for UPS, during December. So lots of packages. I was give 5 hours to load 3 trucks. From the moment I clocked in until I clocked out, I ran my ass off. One of the drivers was unhappy that he came in and his truck wasn't all loaded. For about a week, he bitched to anyone who would listen about how slow and lazy I was and told me that he wasn't surprised how slow I was,,,being a woman and as such, too weak to move any faster. Monday morning arrives, he comes in and starts his daily diatribe. I stopped, walked up right to him and said "If you don't like it, then help. Otherwise, shut the fuck up." I pushed a package into his chest and walked away. He didn't say anything else. Tuesday morning came round. The driver arrived, all smiles and was friendly to me from that day on. Sometimes people need to be reminded that they are not special. Sometimes people need to be put in their place. And sometimes people will gain more respect for you if you stand up for yourself. I'd like to think he learned all three of those lessons that day.

[@josepherhardt164]

I'd pay to see that on pay-per-view. Good for you!

[@queentitan2855]

10:59 If I was in this situation, I would've turned out my pockets but my guy, if they wanted to search my car and locker I would've walked out.

[@josepherhardt164]

Locker, the store has the right to search. But unless it's in your contract that you can be forced to empty your pockets on request, I'd say, "Get the police and get a warrant." The car isn't even a question--the answer is NO. But yeah, get the police involved. The police report will have names, for when you sue for slander.

[@xxscribbledragonxx9744]

working in customer service makes these stories so much more satisfying to listen to

[@ShadeTavish]

Karens legitimately need to just be majorly embarrassed that's the quickest cure for them

[@wschnabel1987]

Finally got fed up one day after having to remop a front bathroom and getting kicked out of it and told my manager "I am not remopping it a fourth time, if I get kicked out again by a customer its your problem after that." Sure enough 20 mins later one tried to use the ladies room. Told them polietly I had remopped it 3 times already because people kept ignoring the wet floor/work in progress barriers, and she needed to use the back bathrooms. She didn't like that and dragged the manager I told that too and demanded to be allowed to use the bathroom, then proceeded to scream at me about how she got cleaning chemicals on her butt from the seats I had litterally just been wiping down. My respones: "Screw this I don't have to be yelled at like this" She responded with I am the customer and i am allowed to abuse the @#$% employees!!" so I handed the manager the mop, told her "either she gets the customer to do it or she does" and went to the break room, and instead found a room that was fairly sound proof and started cussing and screaming for a couple mins. I did get a reprimand for it but even HR felt I was in the right at least.

[@TheOriginalJphyper]

You remop? Once I finish mopping a restroom, I stop caring; I already finished the job, so if someone walks on it, it's not my problem (at least not until the next day). Unless, of course, there's some sort of messy incident, but that doesn't happen often.

[@TheEmpressReborn]

The story at 12:40...I can't help but think that the person in question has got to be the former guy!

[@isabellecasier5702]

I had one situation in a small local food franchise. The older man, who I believed was the manager started to barate an employee at the fresh produce because it was not nice displayed. Now this section was always top. As he finished yelling I went to him and ture him a epic new one. I remember entering later and was met by every employee with smiles ear to ear... it felt so good, since that day I refused to be rang up by him even if it ment to wait in line a couple of minutes. I cant stand these people and can assure you I will go full Karen to make it right.

[@jamieslingsby9907]

95% of customer complaints are because the customer has done something wrong rather than the employee and they're trying to say that the employee did something wrong because they dont want to admit they're wrong. A classic 'this is the wrong price' is because they haven't looked at the ticket properly and the product they're looking at is a different size/flavour/multi buy from the ticket they've been reading.

[@lewistingler9548]

I used to be a news photog. Getting cussed by a construction foreman because my job happened to be near his and in no way interfered with him or his crews, he just thought I was taking pictures of his site. I wasn’t, I was taking pictures of the university building that was next to the roadwork he was doing. He decided I was illegally taking photos in a public place and demanded to see my credentials. I told him anyone can take pictures in a public space, I didn’t need permission, and that credentials are issued by institutions to allow a reporter to work in a privately controlled space, there is no universal “credential”. He said I was liar and that he wanted to call my boss. “Here is my News Director’s number, give him a ring and he’ll call you an asshole too.” The only time I’ve actually seen someone sputter in anger.

[@kev2020]

Had a drunk couple be rude and nasty about curtains that had varying lengths. I explained that it was a manufacturing issue and offered a full refund. They wanted to keep trying the ones that they had bought which were a total of 8. They kept coming back after going home, hanging 2 and coming to complain before going home to try again with another set of 2. By the 3rd time I didn't even care anymore. They were STILL drunk over the course of 6-7 hours and complained about me not doing anything to help them find what they needed despite me offering a full refund, free shipping on some similar alternatives etc. The last straw was the guy threatening me with "If you don't help me you're going to be sorry. I had better not have to come back down here." His threat worked. I told him that one thing I'm very good at is "Helping him find his way out the door". He and the wife were all pissed about bad customer service and losing my job when they call corporate. They didn't get far because I called the police dept which had an office in the mall accross from us and reported drunk customers who were going to drive home. They waited for them to pull off and then pulled them over. The couple became even more belligerent as they saw us gawking from the massive glass windows. I should have apologized as it turns out he was right. I was glad to help him as well as make sure that he didn't have to come back to our store. I sent a full write up to corporate just in case and also submitted vide of the guy in my face, trying to come behind the counter and yelling at my cashiers.

[@EvanMeds]

Legend has it the last 1-2 seconds of the video are still repeating to this day.

[@paigemick8458]

The full version of "the customer is always right" is "the customer is always right, in matters of taste", meaning that a customized order or order that might seem odd should be accommodated (within reason, don't try to order something that's not served there). It does not mean that you're allowed to be a wretched hose beast to the staff.

[@Bword17]

I have a story, I used to work at a pizza shop that was next to a college campus so we would get a lot of drunk college students. One Sunday at 4 pm these two guys come in, sit down right across from the counter in standing at with another girl and proceeds to cat call both us. I immediately walked back to the office where my manger was (this guy looked like he would beat you up/ leather jacket, Mohawk, tattoos everywhere) I tell him what was going on and he walks with me to the counter waiting for the guys to start saying stuff again. The guy tries to say something again and my manager goes “What was that?” The guy gets embarrassed but since he’s drunk he tries to do it again and my manager says something along the lines of “If you do that shit again I’m kicking you out or calling the cops” at this point the drunk guys friend is trying to get him to shut up and he finally stops taking and they leave. Never felt so victorious lol

[@spritemon98]

I grinned and chuckled at the guy holding the baseball bat 😁

[@thetwelfthdoctor9892]

Not me but my sister: she used to work as a waitress part time. One evening, they had a couple come in the restaurant. The man was silent and looked annoyed but the woman basically spent the whole evening complaining about anything and everything. At some point the woman started berating the guy in the middle of the restaurant. The waitress that was serving their table tried to calm her down but she started berating her too. So my sister, who is a no BS kind of person, opened the bottle of water she was bringing to another table and proceeded to pour it on the woman's head, claiming that "She looked a bit too hot blooded.". The woman was dumbfounded, turned to my sister and was ready to rip her a new hole but the owner arrived and basically told her to GTFO of his restaurant.

[@spritemon98]

13:55 I'm immediately imagining Peter Griffin and wishy washy in the store 🤣🤣🤣

[@derpsquad3306]

I have a similar one about Little Caesars I was 16 at the time, working a new years eve night till close (about 11p), it was currently 6p. My on duty manager was rough, but reasonable, and had a murder charge on him from 20 years prior. We were getting absoutely bitchslammed with customers and 10-20 pizza orders. Well, we had one guy decide he wants a hot and ready pizza, and when i mention it may be half an hour or so, he started getting quite irate at that, complaining about false advertising, etc etc, the usual stuck up customer sphiel. I tell him "dude, its new years eve, and if youve not seen the lobby full of customers followed by several 10-20 pizza orders going out the door, you need to get your eyesight checked." He proceeds to slam the counter, quite enraged that I called him out on his lack of perception, and threatened to "cave my face in with his fist if I spoke to him that way again." I of course, got my manager on this dude, completely done with his shit, and he had a similar exchange, and the manager rips into him even worse than he did to me. "This kid you are ripping into, he's 16, is trying to make a life for himself with whatever he can get, and is honest to all gods the most levelheaded worker i have here. He can tough througb just about any verbal abuse and threats and shrug em off like nothing happened. It takes a lot to break him, and youve done it. Congratu-fucking-lations, you broke my most level-headed worker who's more important right now than your sorry ass. And i will let it be known, that when he comes back up here to take your order again, if you threaten him once more or even act on your previous threat, I will lay another decade or two of my life down and make sure you are 6ft under the ground, you hear me?" The way he counter-threatened the aggressive customer, and sounded completely genuine made me feel... oddly safe. This man had the capacity to kill someone, already had been locked away for it, and would not mind doing it again, except in a more protective way. Afterwards, i gave him a bro-hug and he announced to other workers that "yall dont deserve some of the shit some customers yell at you for. Thats just life and you're just as human as they are. And pizza is not worth threatening or even taking someone elses life over, but let it be known its worth it to me to take a life to protect yours if someone dares to try and harm you on shift." The man gained my utmost admiration that evening, as it cemented without a doubt he'd stick up for us when we needed it, and i kinda miss having him around as he left state for another one to try and live an actually good life for once.

[@ggibby0450]

I work at Home Depot. I'm one of the floor associates who drives the machines, talks to customers, etc, but isn't strictly front end. So I get the occasional rude, or more often just plain stupid customer. And by stupid here's what I mean. Literally three days ago. I'm driving the biggest forklift we have. Carrying 78 sheets of 4x12ft drywall. Something to the tune of 7000lbs (~3200kgs). Keep in mind, this machine has a loud ass engine and a constant beeping siren whenever the power is on. And it's only rated for 6000lbs. Circumstances meant I had to drive all 78 sheets at once or load it all by hand. So I'm on the machine, driving ULTRA carefully, fighting not to tip it over, and a customer walks up from my blind spot to ask "I need a cut on the saw. How long is this gonna take?". Now I'm a non-confrontational kind of guy. I get angry, but that usually just leads to backroom gossip with the other employees about today's dumbass. With that guy I've never come closer to cussing someone out. The only reason I didn't is because my entire focus was on not tipping the forklift over. Side note: My store's pro sales desk knows how to do it though. If someone starts mouthing off to them over the phone, they just hang up. It's hilarious (and cathartic as HELL) to watch happen, only for the customer to call back and play nice to fulfil their order.

[@MrMan-sy4ev]

“It’s your fault that I’m stupid!” -retail customers

[@sea1tie1]

I once deleted a woman’s reservation from our hotel right in front of her when she was checking in cause her dumbass kept complaining that I gave her the wrong room when she booked it herself. It was my last say anyways so idgaf

[@mamasass2229]

I was starting my training to be a manager at the little store I work at, and I was training a new guy on the register. We had a man get real mad about us not running a coupon for him. The coupon was for an online order, and he was buying in store. I stepped in when this jerk decided to get uppity about how much business he's given us. He tried to tell me he knew the owner. I know our owner, and he'd never approve someone using an online coupon for an in store purchase. He didn't like my answers, and wound up talking to two other managers. He decided he just had to call our owner, and didn't buy the dog food. Our owner never called him back. XD He and I talked the next day, and it turns out he actually really hates this guy.

[@ExhibitJay]

Ayye, the story at 9:35 made me proud to hear about the Bajan accent 😂

[@MackRangerPower]

This guy whistled WHISTLED at me. So I lost my complete shit telling him I’m not his fucking dog. He goes up to my boss and complains. Each person he talked to told him not to whistle at me.

[@Chet_24]

I worked at Lowe's while i was in college and my senior year i was front end supervisor. This older guy came through and bought a toilet, but needed help loading it, and one of my cashier's asked if i could do it since no one had responded to her page for help. I agreed and when we got to his car (in a handicap spot) he says "oh you're here to help me. Probably all braun and no brain" I set the toilet down back into his cart after i had already lifted it, and told him to have a good day as i left and went back inside. I never heard about it or found out what happened. Who knows how he got the toilet out of his cart.

[@GirlonthePeriphery]

I work on the bar at a golf club in Cheshire, UK. It's like going back to 1970s, misogyny ect is part of the job. The breaking point for me was in covid times where these brothers would come in and make a point of being exempt from wearing a mask (But i know for a fact they wernt, they were just against the government). They enjoyed the challenge and making other's uncomfy. I am a sweet girl with a high tolerance for bs but i snapped one day when they started trying to gloat about being, ",exempt " and pushing people to challenge them. Making elderly customers very uncomfy . They started to list their rights to do whatever they want and bitch how i was a witch for asking them to wear mask. i snapped and started to reply to each of their shitty complaints in a winey condescending baby voice. They have been kind to me ever since

[@josepherhardt164]

So there ARE legitimate uses for weapons-level b****iness! Good for you! :)

[@madtanukie7116]

I swear work would be so much better if we had people like this in the thread! Respect! 😉😉

[@beagleissleeping5359]

Drunk comes to our drive thru. Ordered what he wants then gets to the window and pays for his order. Decided he needs more food. "Sir if you want to order again, you'll have to pull back around to the speaker." He does. While waiting in line he finishes the drink from his first order. Gets back to the window and tried to hand me his now empty cup. Me: "I can't give you a refill." Him: "I don't want a refill. There was nothing in my cup when I got it!" My manager told him he was lying and told him to go away.

[@vilstef6988]

She was with him for the money. It certainly wasn't for the respect!

[@crabgal]

I normally keep my attitude in check, which takes a bit because I can be pretty mouthy, but any time a middle aged man says anything condescending or patronizing to me because I’m a young woman working at a hardware store, they get some sass. I will not be disrespected just because I’m a girl. I know just as much as you do about these products, probably more because I have to sell them to my other customers. Just today I had a woman ask if there was someone who knew paint she could speak to, and I just stared at her from my spot…behind the paint desk. She asked again, and I flatly said she could speak to me. Why she didn’t believe I could help her? She asked me about store pick up five minutes earlier and I couldn’t answer her question. It’s incredible to me how many people undermine me and my intelligence just because I’m young

[@The_Cholo]

It happens way to much. Sick of it.

[@paigemosher8697]

You're doing God's work by putting those men in their place. Keep reminding them of the pieces of shit they are and maybe there'll be hope for them to change their ways someday.

[@sassythesasquatch1794]

24:42 shoulda brought the big baby a bib

[@IllumiToddy]

I feel like the customers who pull “the customer is always right” card are always the worst customers.

[@UncleMikeDrop]

Hell, I felt like an asshole when I legit couldn't understand a kid at Jimmy Johns. He was trying to ask if I was a reward card member or something(speech impediment). I think he thought I blame the manager for putting him at the counter.

[@eleusis3456]

i didn’t rly “snap” but the other day a customer was berating me and i ignored her after trying multiple times to diffuse the situation. i usually just remain silent at certain point, this tends to shut the up eventually. it usually shuts them up. but she said something along the lines of “excuse me? can you hear me?” and i just said “unfortunately” (on accident tbh but thank god she didn’t put in a formal complaint)

[@mercycockrell317]

When I worked in retail and food service, I dealt with some of the most entitled people I'd ever met in my entire life. I never want to go back to it.

[@jaredkennedy6576]

If I ever had the opportunity to no longer need to work, I'd probably make screwing with garbage customers my hobby. Get a front line retail job, work until someone treats me like crap, then let them know exactly how terrible of a person they were. Lather, rinse, repeat until I was out of places to do that at.

[@samaravadi3]

The third story starting at like 3:51 is exactly how a manager needs to act and back up their employees

[@monotonecthulhu6709]

Its reeeeeaaaly hard to feel bad for casino workers.

[@lelandholmquist2467]

Thanks to my cousin I have a high annoyance tolerance.

[@Stussmeister]

I have yet to work in retail (respect to those who do), though I do remember some rude patrons when I worked at my local library, and some not-exactly-respectful patients when I worked at a doctor's office years later. The doctor's office was located in a relatively well-off area, so it wasn't uncommon to encounter entitled patients who would make excuses for being late by saying, "Well, my husband's a doctor." I also had patients yell at me or cry over the phone, including one who asked if I had half a brain when I had a difficult time scheduling a procedure for him. I remember three patients in particular, though: One patient continuously showed up late to her appointments and screamed at our front office staff when they told her she missed her appointment window and couldn't be seen by the doctor. Another patient apparently "doctor shopped" and would schedule appointments with multiple doctors to get the same medication over and over again. A third patient, however, was known amongst staff for being very difficult. She never smiled (even for her patient photo) and referred to one of our receptionists as a "dummy." I picked up the phone once when she was on the line, and the first thing she did was scream, "When's my [procedure]?!?!?!", and when I told her I didn't see her on our schedule, she yelled, "Oh, yes I am!! Isn't anybody at your office trained?!?!" She later called the office to rant that everyone there was absolutely incompetent. In each of these cases, rather than snap back at the patient, the doctors instead took the professional route and issued them a letter stating that the doctor-patient relationship is terminated, as they cannot treat the patient under these circumstances, and suggest that they find treatment elsewhere.

[@breannac7060]

One time I was in a jack drive thru and I was the next car to the window. There was a man who got out of his car and screaming in the window. I pulled out my bedazzled taser and told him to behave and get back in his car. I always stand up for the employees.

[@cubey]

Re: sick cashiers, i was shopping at a deep discount store and grabbed a bottle of liquid daytime cold medicine and was going to get it "just in case" because it was so cheap. cashier ringing me up asked if there was any more, i said I didn't know, but just put it aside for yourself to buy, i don't need it that badly. she asked if i was sure and thanked me. she did need it more, having to work while sick. This was year or so before COVID so that wasn't a thing yet.

[@catqueen1494]

At the end i thought my headphones were broken 😂😂

[@TheJoker-nk3zk]

I fricken love these stories!

[@gigiw.7650]

My last day at a medical billing office. Lady from another office starts getting on my case about double billing. I apologize b/c that's all I can do at the moment. She keeps ripping into me. I said "Look I didn't do this so don't take it out on me!" She backed off quickly. It happened alot because that company was crap.

[@MrAwesomedude96]

I got into retail after I got out of the Army. Had a customer ranting about prices and insulting me randomly because, apparently since I stock the shelves, I make the prices. I tried explaining that no, in fact, I don't set the prices. That's corporate's job. She insists that I get my boss because I'm being "rude" by not stopping my job to talk to her (we have a case-count quota per hour to reach, and I'm not getting in trouble over some dumbass). I point her to his direction. Instead of going to him, she was her finger in my face and says, "You're such an asshole. People like you don't know hard work." I guess something went off in my head because I snapped. The ex-Soldier in me came out. I pulled the ol' knife hand routine and told her to get the fuck out of my face, stop waving her finger at me (I think I called her finger a disgusting moldy sausage link or some shit 🤣), and to go bug someone else before I give her a real reason to call corporate and have me fired. She started screaming like a damn little girl (typical Karen) and told my boss that I assaulted her. He reviewed the cameras, saw that I didn't assault her, asked her if there were any other issues, and told her the same thing I said about the prices when she brought that up to him. She threatened to call corporate, but the DM hasn't done anything to me and it's been almost a year since the incident... But I did get reprimanded by my manager for yelling and cussing at a customer. He told me to watch my language and just bite my tongue because, if the DM would've been there, I could've gotten in serious trouble... But again, no actual disciplinary action happened to me, and I have no regrets 🤣

[@SylvesterCarl]

Don't fuck with people who handle or make your food. LOL!

[@josepherhardt164]

Yeah. This has to be Item One on the Eating Out List of Things Not To Do. Duh. Double duh. And yet people keep doing this.

[@tribalroselr]

I've been in customer service for so many years so much of this I'm glad to see that standing up for others and yourself gets some rewards. I have said so often that EVERYONE should work retail and food services at the beginning of their careers so they can become better customers and people in general. I had a great story to add to this thread too.

[@gamergodofjustice]

I've been in security for a long time and there are days I'm grateful I never did my armed license.....

[@LadyAmdis]

I worked 2nd shift at a convenience store and it was all women on my shift. The manager let us be a little more ‘assertive’ with aggressive customers because of this, so I have a LOT of stories of going off on people. A guy hit my mom’s car in the parking lot while trying to cut her off for a parking spot. Mom’s car was heavily damaged and his insurance was going to have to cover it. A week later he came in with someone and was mid-conversation, saying ‘Yeah, she’s just a scared c***, I’m not scared of some f***ing r***** suing me.’ I just smiled and said ‘Hi there! You’re talking about that lady you hit in the parking lot last week, right?’ He said yes and asked why I cared. With my best customer service voice and a manic smile on my face, ‘Well, that’s my mom you’re talking about! So, I’d REALLY appreciate it if you turned your f****** a** around and walked the F*** out of my g****** store right now! Thank you!’ Manager didn’t say a thing.