When Software Ruins a Decent Controller: GameSir Connect Tour, Dongle Update

[@GamerHeavenOfficial]

For clarification the software can be made better overtime, but the hardware cannot. Skip to this timestamp (17:33 Final Thoughts on The GameSir Tarantula) before commenting that your software "works flawlessly" or my issues are niche or any other silliness. I review gaming peripherals for a living, I wouldn't go off half-cocked and make a video taking a poopie on a new piece of software unless it genuinely sucked. Furthermore the controller itself other than the TMR sticks is mediocre...or "mid" for the younger audience.

[@asafperez123]

Only one thing made me buy it, shape similar to the ds4 🔥🔥 there is no other pro controller in the market with this specs and this shape.

[@johnnyb198]

Yeah there really needs to be more. I’m holding off on buying this controller because the lack of mechanical button and other features.

[@brazen6850]

Had mine for a few days now and didn't have any of the issues mentioned. Updated the firmware on the dongle fine, downloaded the software and adjusted it to my liking successfully. This controller checks all the boxes for me: 1) Accurate and smooth feeling thumbsticks 2) Well placed back buttons 3) Remappable everything that you can also apply keyboard shortcuts to ( I use one button for muting sound and another for muting my mic in discord). 4) Solid feeling mouse-click triggers.

[@GamerHeavenOfficial]

Glad you're boxes are ticked. I would agree with your 1st of 4 points.

[@chronicmayhem]

I got to agree once you do the firmware update on the dongle, it works fine wireless with the app, I think that's the whole point of the update is to make it work with the software. I've also not had any of these disconnection issues while wireless or wired.

[@GamerHeavenOfficial]

@@chronicmayhem sounds like you justified your purchase.

[@riley4906]

Are the triggers mouse click ? Or do they have a lot of travel

[@crypticcelt3618]

Crazy you had all those issues. I updated dongle and controller and have had zero disconnects or any other issues. Working perfect. I didn't even have to pair the controller with the dongle again

[@GamerHeavenOfficial]

pinned comment

[@kamron4825]

Broooooooo, i have been trying to use this controller with the dongle for 2 weeks! I didn't know that's how you were supposed to connect it. NOTHING said anything about the button on the bottom of the controller. THANK YOU

[@marcel8330]

I also had zero issues, the donglo, firmeare updates, pairing and software work fine without any problems for me 😊

[@Klefkwarktaartje]

I really hope they gonna fix the app and the firmware soon. I think the pro tarantula got good potential for emulation and casual gaming. Thanks for the update

[@GamerHeavenOfficial]

I hope so too

[@DaLions_Den]

Thank you, was wondering about the software since I saw that one post. Can't wait to hear the follow up for the envision

[@GamerHeavenOfficial]

No problem. It's been long over due, ive had that controller for a year now.

[@unforgivencaleb528]

I mentioned in a previous video that I could not get the Gamesir Connect software on PC to update the firmware on the Tarantula Pro. I had to use the mobile version of Connect to update the firmware, which was really odd. But the controller worked just fine afterwards. I was able to bind my rear buttons without issue (paying no mind to the front macro buttons) and the mode-switching and other features worked just fine. That said, I will agree that this controller isn't for everyone, and it could have been so much better. Here's hoping the next version (if there is one) goes more smoothly.

[@GamerHeavenOfficial]

Thanks for sharing your experience. It sounds like you managed to get it to work, despite the hiccups.

[@gabrieldawa6221]

Exactly why I asked on the first video what the preferred dongle.

[@Keemochi420]

just bought this controller boy oh boy chefs kiss this is my go to now

[@nicknevets]

Absolutely the best way to start a Tuesday morning! Thanks for the vid

[@GamerHeavenOfficial]

My pleasure Nick, have a good day today.

[@Waltwizzle]

Updated my dongle I sit 14 feet away from the tv had no problem great controller

[@GamerHeavenOfficial]

It's not a great controller, it's decent

[@jasonsmith8103]

Thanks for the video! Having a lot of the issues you covered

[@GamerHeavenOfficial]

I'm sorry to hear that. No problem.

[@svrking14]

I've had two of these controllers, both failed to upgrade with the Connect app. If you upgrade the controller by paring it to an Android device and update the dongle you will be able to use the Connect program wirelessly. Has to be android, my iphone didn't show any updates for it.

[@GamerHeavenOfficial]

Thank you for this info my man. I will try that method and hopefully it works for me.

[@keuam7200]

16:30 at the Vader 4 pro teardown he said they don't have a spring so that it's 99,99% Stick Drift Proof. I bought the apex 4, do they have the same sticks or do they have these recenter springs? Since the Vader 4 pro is a few months younger

[@SLiX-thatguy11m-]

Thanks for getting to testing the software so quickly. Seems like a hot mess, and even when it's working fine, it feels like it's no different than running rewasd in terms of being a layer that must be active for reprogramming to work. For the Vader 4 Pro, I guess I was misinformed that the application couldn't reprogram the buttons for alt-tab and profile switching at the same time in the first party software. Might go back to reconsidering it again because of that. I'm honestly just wishing Gulikit also just developed a software to allow for extended remapping since it also has the extra buttons on the controller face. The KK3 max seems like the perfect controller physically with its Xbox elite like paddles, but not having that software nor being available in reWASD is a huge turn off for PC.

[@imstilljavi]

Great video was waiting for your in depth review to make a decision. Can you please do in depth on bigbigwon blitz 2

[@GamerHeavenOfficial]

I sure can. I actually like BBW trollers quite a bit.

[@Eclipseternally]

My gtp dongle refuses to update its firmware no matter what i try and I find it frustrating the controller extra buttons do not work wireless out of the box.

[@anonymous7024]

This 3-part spider saga had excited for the controller at first to now holding off and waiting for updates or this G7 pro I’ve been hearing about

[@rabbitnetwork7429]

Thank you for your thorough comprehensive reviews - much appreciated. I recently brought this controller and out of the box the inputs are inverted - if I move the stick left it goes right and vice versa. I tried making changes in the connect software but nothing helps. Also, this slightest input to the sticks results in massive jumps. And the controller won't update firmware on the connect app, or via the dongle method you covered. I think it is just broken from the box. Highly disapointed! Liked and subed.

[@GamerHeavenOfficial]

My pleasure friend. Thank you for sharing your experience that’s actually really interesting I’ve never heard of that particular issue.

[@rabbitnetwork7429]

@@GamerHeavenOfficial On a positive note, I have been in touch with gamesir regarding suggestions for improvements in the future and issues I have had with this controller, and they have been very thorough and prompt in responding to my concerns. The customer support they have provided is beyond expectation.

[@kevoqq]

Great Video‼️ You had the worst of it and I'm glad you brought these things up. Gamesir definitely rushed this and it's bad. I didn't have the issues you had, like I have a stable connection with the app, wired + wireless (after the update on the dongle and didn't unpair the controller). Like everything you said but the opposite actually works. It does have an on board memory for custom kbm binds when switching from PC to Phone. When I make changes it does not disconnect and the polling rate is definitely stable under 1ms both wired + wireless, never went over. Update does work. But yeah, gamesir polish your shit before putting it out there for the consumers, smh. 😅

[@GamerHeavenOfficial]

Glad to hear your experience is better. I've had a rough time with mine.

[@rhmonii]

there software rouined my day LITERALLY

[@user-zezezozodarkdomains]

for "gamesir" i for long ago didn't trust the brand because i knew the brand first time back when PUBGM was first time released. Then Gamesir was released with a sketchy "touch to button" app. That makes hundreds of players banned and the app has sketchy links too. Also i don't think a Xinput gamepad require firmware update unless it has macros or a little screen on it.

[@jjprosper7562]

I highly suspect that your software experience is just unlucky. My keyboard inputs work wired or wireless via dongle and haven't had any connection dropping and I don't need the software open in the background. I do occasionally have an issue using the dongle that's hard to explain but in short my inputs are just wrong. It is definitely worth a video since who knows what issues someone may have with their controller but may be worth a revisit in the future. Especially if most of the issues can be fixed via updates. That thumb stick issue is really weird tho. 12:04 okay wait, this didn't work for me either. I updated the firmware with an app similar to the dongle one you used but it was on their Chinese website and it was for the "Nine Tailed Fox" which is the same controller. That may be the cause of a lot of your issues that I'm not seeing. Gamesir needs to figure it out smh

[@GamerHeavenOfficial]

I like how you started by claiming operator error and finally blamed the company for pushing subpar software. We don't victim blame here lol .

[@vinny3139]

yeah i would send that in for a replacement. i have had no issues updating and navigating the app

[@GamerHeavenOfficial]

Pinned comment Vinny

[@ExiledAlchemist]

Wondering if you'll do a review on the GameStop's Candy Con controllers? All the other reviews I've seen for it never go into the full technical aspects.

[@GamerHeavenOfficial]

I'll try to get to it

[@totallytips]

gamer heaven quick take of what you prefer between flydigi vader 4 pro and the new wolverine v3!? cant decide between the two

[@sarmatiko]

"Who the hell reads the instruction manual?" Haha that's me when I couldn't figure how to connect my Nova to PC via BT connection, because of certain requirement to hold Home+X for 3+seconds. To my defence, Gamesir manual has such inconvenient huge format that I just didn't want to unfold it. ps: looking forward to Cyclon 2 review. I wonder if it's worth it for 30$ (plus 12$ shipment) from Taobao?

[@Iiskanderr]

the connect app upgrade messed up the controller , Living in Canada for 20+ years almost forgot, i can read Chinese : D i went to the website and i did the firmware update through their website patch (cuz the connect app kept failing the upgrade) and it fixed all the problems , My controller stick were on inverted and I was losing my mind.

[@external-less]

same

[@timcobban245]

Once I updated the dongle and controller firmware the app works fine in wireless mode for me

[@GamerHeavenOfficial]

Good to hear. it's a "decent" controller if you are the rare camp that claims to have no issues like yourself. I feel like the reviews on their apps speak louder.

[@Mrhukaka88]

i experience once , i dropped it form my knee and the stick are not respond anymore. but still working in android or using cable connect, super panic and i found it alive after flashing a new controller and dongle update from official page.

[@J0rdan912]

12:30 Some controllers are making those noises from series of vibration motors moves when they are trying (and fails) to connect to software. For example, if you try to run 8bitdo firmware update software with Flydigi controller turned on, it will make similar "heartbeat" vibration moves and noises.

[@GamerHeavenOfficial]

fun

[@i_scopes_i3914]

And thank God armory crate doesn't need to be open to set binds. Set close n never open again till there's a firmware update

[@agssilv5919]

is the gamesir g7 he worth buying over the tarantula pro?

[@jaysantos288]

Do I need to keep the Gamesir Connect app open on my PC for the controller to "remember" all my bindings?

[@jakeislavic3024]

I wish we could have an vader 4 pro level of features/quality but with a playstation layout, I just cant play on asymetric gamepad. So I will have to buy the Tarantura even with all those problems since theres no better option for me

[@DC...]

After I updated the PC software, wireless adapter and controller everything except the dpad worked well. I heard going down to 2.2 fixes it. The wireless adapter update only works with the 2.4 controller firmware over wireless. The Gamesir connect application won't recognize the content again unless wired.

[@TheRealSlickGoku]

The hex phantom is out with hall effect sticks now I think

[@GamerHeavenOfficial]

It is good Sir and one is on the way in a nice grey/silver. Very excited for that!

[@bautiacqua9765]

Want to buy the best controller with ps5 design with mouse triggers, hall effect, which controller do you reccomend me? Thank you! Great video

[@GamerHeavenOfficial]

This should help you out: Best PS5 Controller-Edge, Aim, Scuf, Beaver, Hex, Razer (and the rest) kzbin.info/www/bejne/oKCVpX-DltuNrcU And thank you

[@CalebLisch]

What gamesir controller do you recommend pls respond thank you

[@fourtyxx7306]

2 questions, does the controller save settings to the actual controller like back button remapping, etc. and do you think this will work on Xbox with an adapter like the mayflash magic x? 🙏

[@miinnercircle7809]

Aye yo kev honest opinion is this a cop or not . Is this equivalent to or better than Vader pro 4 seeing that they are both $70

[@GamerHeavenOfficial]

Vader 4 good Sir

[@oogbigworm]

I’m returning mine and just got it yesterday. Every button even tho in software it shows it’s normal back to factory except the two back buttons(happens even if those are reset) every button or thumb stick on controller when pressed or moved all perform the back button or B button on Xbox controller. I program the back buttons and even tho one is A and B the both do the action of B. I love the layout of PlayStation controllers but this is super frustrating. Resetting isn’t working and programming isn’t working. Never even had anything close to this issue with my FlyDigi Vader 3 Pro. Would still use my Vader pro but it lights up but nothing works.

[@GamerHeavenOfficial]

Thank you for sharing your experience.

[@external-less]

same here

[@oogbigworm]

@@GamerHeavenOfficial Thank you for the video. You video was helpful letting me know about the inverted sticks and several other things. Just upset I had so many issues.

[@jonc-b8j]

we just need the kahlied with trigger stops, rubber grips, tmr joycons, interchangeable stick heights, maybe tension adjustment, and on gamesir nexus app. maybe 1000hz with option with audio port for xbox and weve got an industry leading pro controller. id pay $100 plus for

[@tcrviper]

Ahhh... that funky connect app when trying to firmware update the controller. I got that failed error, and when I hit the reset to default button, it made all my button presses, including the triggers, register as "B" button presses. I was ever so close to sending it back to Amazon until I did the firmware update on my phone, and it fixed the issues.

[@GamerHeavenOfficial]

Thanks for sharing.

[@AntonioSanchez-ln4uz]

Can you explain how you fixed it? I connected my controller to the app and it says that there is no firmware update available. I am on 1.4

[@tcrviper]

@AntonioSanchez-ln4uz I have an android phone and downloaded the app from the Google Play store. Paired my contoller in Bluetooth to my phone. In the app, it will have a link to do a firmware update. The controller manual has instructions for putting the controller in Bluetooth mode. If you have an Apple phone, I would believe you have to go to the Apple store to download the app.

[@tcrviper]

@AntonioSanchez-ln4uz I am sorry... I thought I had answered your question. It was actually another person. I was still on firmware 1.4 when that issue occurred after the failure message. I downloaded the app from Google Play Store on my phone and put the controller in Bluetooth mode via the manual instructions, and paired the controller to my phone. On the phone app is a button to perform the firmware update. That is how my issue got resolved. I was so ever close to sending it back to Amazon. If you are on the iPhone, I am sure you have to go to the Apple Store. I hope this helps.

[@tcrviper]

@AntonioSanchez-ln4uz I just replied with "I am sorry that I am just now responding" and "KZbin" deleted my message. I downloaded the mobile app from the "G" store and put my controller in Bluetooth mode via the instructions, and paired it to my phone. In the app is an option to perform a firmware update. I was still on 1.4 version at the time. That is what fixed it for me.

[@thecheeze9001]

The reason why I stopped using my X3 mobile controller despite liking it: the app was driving me nuts. Requested weird-ass permissions that sketched me out. No more Gamesir after that

[@Stockarts]

I dont get, how to connect the controller with USB. If i dont have the dongle in there, i cannot use the controller with USB. Is there a shortcut or buttoncombination i have to press for using it with pc. In the manual it says just connect usb to your pc, but that doenst work.

[@deaundredelagarza3245]

I just want Xbox elite series 3 controller already with better quality bumpers

[@n3uraI]

I bought this controller two days ago but immediately felt something strange with the sticks. I just can't get comfortable with it and my aim seems to have something wrong with it. For now the Vader 4 Pro remains the best controller for me.

[@fakeyhero]

I hope you do the Neo S CRKD a controller KZbinrs say is good but actually trash. I wish someone was more honest when reviewing it

[@Tauro_FPS]

My sticks are Inverted and i cant change anything in app with my controller disconnecting

[@WhoButBilly]

I almost got this, gunna wait it out a lil longer for g7 pro (if they ever drop it) lol

[@tcrviper]

0.38 I am able to close my app, and the keyboard bindings I have done on the controller still work. But I am using it wired, maybe that's why.

[@kninzotagoni3635]

I wonder if you do the update snd use the app to flash the costom controls like the bsck bottons do they still keep them if you switch over to the pc. Thisi s a big thing for me becouse i realy dont want to worry about having the program on all the time i realy hope they can fix this flaw

[@AlexEqualsAwesome93]

Is there an alternate way to download the connect app because the download fails every single time I try. Keeps telling me to try again later but it's been days and it won't download.

[@alanbenyamin487]

Is the pc app in english now? Thats what ive been waiting for.

[@GamerHeavenOfficial]

Yes

[@Killswitch31114]

Mine works wireless with the app however i have completely diffrent issue my left trigger doesn't work if flip the switch in hair trigger mode. Also when playing Mw3 if i click L3 it will switch my gun into single fire mode which indicates its not only clicking L3 but the left directional key pad too. Im currently in contact with gamesir support but that proving to be an issue too

[@GamerHeavenOfficial]

dang i hadn't heard of that before, that's pretty nuts. Also not good to hear about the customer service.

[@Killswitch31114]

@GamerHeavenOfficial yea me either I definitely think i got a lemon i only ordered it because of the tmr stcks which feel great but I'm hopeful the g7 pro will come out soon.

[@geomanis1]

I have a similar issue, mine is when pressing L2 it presses L1 or the directional pad. Very weird. And if I hold down L1 to aim it keeps stuttering the aiming like it's pressing multiple times. Not turbo mode, I checked. Please respond if yours gets sorted out.

[@liftedcj7on44s]

My Tarantula pro which I ordered late last week came with firmware 1.0.4 when I had it this past Sunday. I had the newest Gamesir Connect app installed for Windows and no matter what I did the app would not update the firmware it would just say it failed. I had to connect the controller to my phone and use the phone app to update the firmware. Now that I have the controller in my hands this controller is not a good controller if you want to use it for a racing game where you need to modulate throttle as the travel of the trigger is very limited compared to my dual sense edge or even the Gamesir t4k I have.

[@GamerHeavenOfficial]

Thank you for sharing your experience

[@OldManRising]

Can this controller, any controller, or this software/any, allow me to force left stick to look and right stick to move ( aka southpaw/lefty mode)....please Help? Do any companies modify controllers to physically swap them inside? Any help so appreciated I'd pay for it...thanks...

[@PhantasmXYZ]

no need to do physical stuff, the software for this and many others with these PC apps allow you to remap the sticks to southpaw. For this exact controller, it's under Sticks tab > Advanced Mapping > Output. Do the swap for each stick.

[@OldManRising]

@PhantasmXYZ no they do not, stalker 2 doesn't and neither does Off the Grid ( both unreal 5 games ) neither does fortnite....neither did space marines aka literally last 4 big releases plus a huge game off top of my head TRUST me I fight it daily..... I found software that emulates Xbox 360 on my ps5 edge so I can even play ANY PC game pass game.... Its a HUGE problem and that DS4windows is junk it's real clumsy at implementing your inputs as keyboard and then the other stick as mouse...you can feel it....DSX has a beta now that's the SHIT though I can emulate 360 play games that detect 360 controllers aka game pass, or ps5 edge with stick swaps and my under controller levers bound.. and its smooth...it even has a game launcher inside now.....life saver I was just about to have to buy a Ps5 pro and give up ( because you can force the stick swap ps5 wide for games that don't support it of which they are a plenty lol )

[@PhantasmXYZ]

@@OldManRising my last reply disappeared? But basically you misunderstood, I meant software that comes with the controllers, not videogames themselves. Look for any third party Chinese controller with an app or something like the Elite 2 and it usually will have a stick swap feature

[@PhantasmXYZ]

@@OldManRising tbh I'll add I have this specific controller and love it but the cryptic manual and software was enough to confuse this "professional" controller reviewer... so I especially wouldn't recommend it specifically to you or other viewers unless they're really tech savvy.

[@OldManRising]

@PhantasmXYZ ahhh that's exactly what i was trying to find out i bought one like a nacron or aome such maybe $80 bucks and was surprised even though it had an LED screen NO software and no stick swap...everything else though ug

[@yarbles66]

Can't we just use REWASD & get it to do whatever we want? Obviously for PC gamers only, which I primarily am & am buying this for.

[@GamerHeavenOfficial]

I haven't been able to get the extra buttons bindable in REWASD, but it is recognized as a Xinput and you can tweak the thumbsticks.

[@yarbles66]

@@GamerHeavenOfficial is it genuinely ruined by the software or is just not being able to customise things to your preference? I rarely touch anything on controllers (I usually use an Azeron anyway & have for 70% of what I play the last 5 years... still have 38 controllers though 🤣)

[@MiBrCo4177]

I was going to buy this for its design and controller elements. But anytime I see a controller on Amazon that I think of buying I look to see what the reviews are and how it is in real world use and they always always always suck.

[@Shrumbody]

GAMESIR G7 SE WILL NOT LET ME OVERCLOCK TO 1000HZ. v6.29

[@minty257]

This is for the captain and all the stallions and stallionets. Which controller do you think has the best software program?

[@GamerHeavenOfficial]

TB Stealth, Victrix, Edge and Elite, FlyDigi Space, GameSir Nexus and T4K, I probably forgot one that makes my pee pee stand at attention.

[@minty257]

@@GamerHeavenOfficial Nice, for me, as of right now, elite and edge are probably the best, I just wish you could calibrate the sticks in the edge software.

[@mythydamashii9978]

Are you ETA prime

[@walkamongus]

My firmware messed up my Tarantula pro.

[@GamerHeavenOfficial]

sorry to hear that

[@scottd.2881]

Almost bought this controller but decided on the Vader 4 Pro instead. kind of glad I did tbh.

[@GamerHeavenOfficial]

Vader 4 is a good choice.

[@i_scopes_i3914]

I'm gonna be disappointed Every day Until we see some TMR dismantling>__>

[@latarokpo]

gamsir sowftware and firmware updates are awful, bricked my t4 kaleid after instaling the new kaleid firmware, names are confusing, software is bad, but the worst thing about gamesir is the product support

[@Keemochi420]

it looks ridiculous in the picture but once you have it irl it looks so good doesnt even look cheap. hand feel is great feels like DS4 controller on steroids 🤣 But the only problem I had is Updating the controller Firmware (not the dongle) on their APP it wont let me update it disconnects my controller then stops updating. but I found fix by downloading their controller firmware on a different website forgot the name 🤣

[@panda51829able]

My stealth ultra pro controller loses connectivity wired all the time. It’s a love hate thing with that controller 😂

[@miinnercircle7809]

Bruh. All the time

[@panda51829able]

@@miinnercircle7809 so annoying

[@GamerHeavenOfficial]

Same lol. I think i mentioned some of my connectivity issues in a video a while back, if not...yeah it's a wonderful controller when its not losing connectivity.

[@panda51829able]

@@GamerHeavenOfficial i agree. It’s grown on me especially the rear button layout. Visually at first, It left me flaccid but the adaption to them took me no time. Coming from one that also likes to cover all 4 addition rear inputs with separate phalanges ❤️‍🔥

[@s6za755]

Two back buttons are slow

[@snakefh]

Better wait for the tarantula 2 or a price cut of this gamepad. Looks really cool but you are right, for the same price you have better options. Still not a bad gamepad but usually people look for the best gamepad for their money.

[@external-less]

It remapped all my buttons to b

[@external-less]

i reset the buttons and my sticks moves the other way around overall this controller suck i went back to the razer v3 tr im a claw player and i saw so much potential with the controller

[@tcrviper]

I had the exact same issue. I had to do the firmware update through my phone, and that fixed the issue.

[@external-less]

@@tcrviper imma do that right now

[@external-less]

didnt work bc i already updated it on pc

[@tcrviper]

@external-less the next thing is on the phone app you can down grade the firmware. If that doesn't work, try factory resetting the controller by sticking a pin in the small hole on the back of the controller while it is powered on.

[@GT-qv1gl]

I didn't get this controller solely because of the recessed port. I found out all of my other GameSir cables were hitching and stuttering my computer (tested with different brand controllers and against my new quality cables), so as long as this company requires specific sized cables, I ain't humoring those products.

[@day1swag]

The app is awful