WHERE IS CUSTOMER SERVICE? MY HUSBAND KNOWS MY HANDBAG STYLE

[@angelasfashionmix4988]

Hi Everyone! I'm sharing a few customer service stories. Boy, have things changed. And, I'm sharing a few bags that my husband has added to my handbag collection. I hope you enjoy the video. Bonnie's Boutique (on Facebook) 3009 W. Cary Street Richmond, VA 23221 804-340-1864

[@Peaceflag47]

My most recent customer service experience - biggest big box store - my change was only $.02, but I expected the cashier to give it to me non-the-less. She closed her register drawer and said “have a nice day”. I said “don’t I have some change coming to me”? She looked at my receipt and looked at me as if to say “you’re making a big deal over $.02?!” I just stood there and stared at her. She had to get a manager to reopen the drawer. Sheesh. What the heck!? The money wasn’t really the issue. More that they just don’t care about good service. This was an older lady, not a kid.

[@angelasfashionmix4988]

It's the principle and our money. Yeah, I know it's not just the kids, which is sad. I had a KFC cashier at a "charity tip" of .15 to my order. I didn't know that until I waited for the change and then he tried to play it off by saying something dumb.

[@margaretpope2717]

Happy New Year, Angela. I began to watch your videos approximately 2 to 3 months ago. I just love them (to take one of your often used phrases). First of all I love the way you describe the fashions that you show and most of all the many ways in which you mix pieces in ways I may never have thought to do. Your videos have caused me to go through my closet and do some matchup and I'm having so much fun doing it. Keep up the good work and I will continue following you.

[@saundrajackson3444]

I stand right there and say my penny please. If they take 2 cent from 50 customers, that’s $1- for the store, not even for themselves. I love the fact she had to get the manager for your 2cent. 😂😂. Next time don’t assume.

[@angelasfashionmix4988]

@@saundrajackson3444 Exactly! Give me the chance to say if I want my pennies.

[@arianpierce4664]

And I've seen that some managers don't want to discipline the employees because they don't want to lose them, only for the count and coverage which is not good for the overall company

[@wjg-c4471]

Totally agree. I know customers can be a trip, but some workers literally look at customers like we’re doing them a favor by walking in. Basic acknowledgement of someone’s presence, and saying ‘thank you’ goes a long way.

[@angelasfashionmix4988]

A simple hello

[@carolynprater5608]

Hi,Angela,customer service have left the building a long time ago. Everyone is rude these days,I worked retail for over (25) and maybe got (2) complaints in the entire time of my service❤❤❤,I don't know if I would have had the patience as you❤😊. I'm (62) years old,these young people have a long way to go. All I can say is God Bless them. Love your bags. Nice of your husband ❤

[@angelasfashionmix4988]

Long ago. You know how it is when you want that thing to eat. That was it. There is a level of honor and care that has gone away. Far, far away. Thanks much,

[@shirleystephenson8424]

Hi Angela, I don't know exactly what's going on, but people in general seem to have gotten more rude and nasty of late. I worked in banking and finance, at one time I managed our customer service department, and I personally taught a class on the importance of customer service. I always emphasized that good customer service, will increase a company's chance to turn a potential customer into a loyal customer! Your hubby has fantastic taste, love your bags and shoes... Thank you for sharing, I enjoyed it.🌹

[@angelasfashionmix4988]

The classes should start in Junior High, before they get their first summer job. He does😁. Glad you enjoyed.

[@kathykeys4183]

Angela, why am I laughing so hard at your experiences. Maybe because Im in your shoes facing dum stuff too. It's so funny how you tell the stories so descriptive 😂. Sounds like we're girlfriends sitting in your house laughing and talking with joy. Thanks for the smiles. Blessings always 🙏🌹🌹

[@angelasfashionmix4988]

😁 I try to keep the stories short, but that one....HONEY! Trust, there are more😁

[@cynMalMaz]

You are absolutely spot on to speak on this. Trust it is a universal problem. Crosing all types of services. Healthcare, restaurants, groceries, auto care and so on. It's become more than just a problem 😮😮

[@barbararobinson1642]

Smh! Totally unacceptable! That's when I write corporate for the lack of customer service. I was traveling from Louisiana back to Texas and stopped at a fast food place in n Marshal, Texas which prompt me to write corporate with a description of person, time, etc. As it turns out, that person was the manager!😮

[@angelasfashionmix4988]

See, if head is acting up, what is the body supposed to do?

[@michellegreen5242]

Angela, NEVER order at the window. Rarely do I eat out and I go inside to see what they’re doing with my food. I am 60+ and I remember some of my antics as a fast food employee. Fast forward upon retiring I worked at a popular donut and coffee shop. I’ve seen the folk sleep in their cars, come in and immediately start coffee and prepping for sandwiches. Remember management is about 21 years old, never prepared a meal at home, and the establishment needs a body. I approach with a warm greeting and a compliment to deescalate an already foreseen bad interaction. I also used to mystery shop fast food. Angela, please give your hard earned money to Mom and Pop restaurants where it’s truly appreciated. This will help you BP stay normal ❤❤❤

[@angelasfashionmix4988]

OMG! I agree. Fortunately, at this point, the food had already been prepared and visible before this "encounter". Nah, I don't argue if the food didn't come out yet😁😁😁

[@daphinejohnson5218]

Good conversation, and love your style and your husband definitely has good taste.

[@andrettawiggins2837]

Your husband has a good eye for fashion and he knows what you like as well I do love both pair of shoes.

[@andrettawiggins2837]

I love all of the bags.Very unique

[@alldaymusiclover107]

This is a great topic. I hope businesses and employees alike will take heed. I can add several bad occurrences but I'll mention two good experiences I received today. Both were at JCPenney with two associates who went out of their way to assist me with my pick up, purchase and carry out. Excellent customer service! Smart husband!

[@eloisegre507]

Hey Angela, yes it's hard to get good help. But I think I would have left the food behind. Now to the bag I love all of them, Your husband has good taste in bags and wife (smile). TFS

[@angelasfashionmix4988]

It is, but after a long day, I needed the food prepared and ready. Going to my second choice would have been a longer wait. Oh well. Ah, Thank you😊

[@ceciliabuford1983]

I ‘m so glad that the Holy Spirit lives in me and I’m no longer in my 20’s . That old me would most likely have picked up that food and threw it on her, then asked “ now do you have something to say” expletive that rhymes with itch 😂😂 and walked out. But see, you handled it with patience and effectiveness by calling the manager. Ok, whew ! That was a moment. 🤭 The handbags are absolutely beautiful. Hubby did good, real good . I have the D&B handbag too, it was a gift from me to me. I also have the booties but they are multi-colored. I’ll try to send you a pic later. I get so many compliments on them whenever I wear them. I really like them in the black as well. Classy looking. I too love that strapped bucket bag and on the lookout for one or something similar, it’s a really smart handbag and the color goes with most anything. Looking forward to your “Looks “ or outfits of the day “ shorts “ with the bags. 😊

[@angelasfashionmix4988]

😁😁😁 See. She does not understand how differently that could have gone with someone else. No joke, I prayed for patience several years ago. Call Bonnie's and inquire about bag. Tell her where you saw it to jog her memory. Phone number in the comment.

[@saundrajackson3444]

Hey Angela, customer service is at an all time low, especially since the pandemic. Be careful with your interactions when buying prepared food. I do the same, I reward good customer service; even if I have to do it by phone. When dining out, I leave a note of appreciation on the receipt. When management sees their copy, they also know. I know that after 30 years you know your hubby is a keeper; he pays attention. Those shoes and bags are 🔥🔥

[@angelasfashionmix4988]

I agree. I typically don't make any noise before I'm served. In this case, I had my order when I got the head shake. I also try to watch through drive-thru windows as far as I can. Yes ma'am. A keeper indeed. Thank you.

[@conniepleasantnails]

Ugh, that all sounds so bad. I recently had to call Lazy Boy about the throw pillows on my sofa. The feathers kept coming out. They told me the warranty was expired on the pillows so I decided to take it further. I got a rude salesperson at the store I purchased my sofa. I bypassed all of the no’s and went to the top via email. I finally got what I wanted and picked out a new fabric for new pillows to be sent. Even at the top the person I spoke with took her time getting it resolved. I stayed the course (they obviously didn’t know who they were dealing with-🤨) Finally got the pillows (whew-😅). But on the other end, my husband and I had an incredible experience at Staples and I noted everything and sent a letter to the corporate office and they responded which was nice. Angela, just remember the work you put in earning your money and don’t throw those pearls to swine 🐖. We deserve the best even if it’s a thank you for your business, or a what else can I do for you. Those businesses are out there and those are the ones that get our money. 😊💵

[@tonyamiller260]

Your husband has great taste. Love the bags and shoes.

[@angelasfashionmix4988]

Thank you Tonya😁

[@SylviaFedrick]

Angela, I know you weren't trying to be funny, but I was dying over here! I came to the conclusion that customer service is a thing of the past, and yes, it's universal, learning from traveling a lot. I also accepted that people don't want to work and aim to get fired from jobs so they can collect benefits. We are living in some crazy times, Lord help us!

[@vickieneal1358]

Customer Service is at a all time low. Lady your husband has your style down and I love it. Thanks for sharing. Be Blessed

[@angelasfashionmix4988]

So true! He's had 30+ years of practice 😁. Thanks for watching

[@sandrawynn669]

As far as customer service....its as if someone is out there with a ray gun sending waves to some folks brains....you are indeed blessed....your husband is a great guy who knows what you like and willing to pay for it ☺

[@angelasfashionmix4988]

Something is happening😁. I am blessed and I don't take that for granted. He is an amazing husband.

[@sherryw9206]

Good afternoon! Customer service is not what it used to be. I miss Shein Mart. I used to work at the one in Cary, NC and I took advantage of those sales and discount. Your husband has great taste.

[@angelasfashionmix4988]

I loved Stein Mart and there is nothing that I know of that has come close to replacing it. Thank you.

[@earthawilliams5598]

Sadly enough customer service is not at the top of the list for establishments. However, I find when I’m on vacation whether in State or abroad it’s great - because they understand what’s at stake. On another note- My mother in law used to ❤ steinmart. They had such a great style! Thanks for your vlog.

[@ayod8815]

Local subscriber!???! I was left out! ?😊However, I feel like I’m gonna bump into you one day!😊 How awesome! Customer Service & manners are becoming a past time!

[@angelasfashionmix4988]

What? I did not know that you were in my area. Send me an email, in my bio.

[@le-netteleveston6835]

Angela, I do understand. I wonder if the individuals know or understand that you're the one helping to have a job. Patience is a necessity, and you were very nice not to go left. God bless you. I love all of your beautiful bags. Waiting to see more.

[@angelasfashionmix4988]

They don't think about that. I have a low tolerance for some things, so years ago I prayed for patience. I might have enough to share some days😊. I try not to go too far left, because I don't want to have to repent over something stupid😁

[@ashlaallison8329]

It starts with training at home first and then on the job!! I’ve been on the same job for 21 years and the quantity is in the building but there’s no quality!!! The younger generation does just enough to get by.

[@angelasfashionmix4988]

Indeed! Indeed!

[@barbarabeachum3232]

Mrs.A !!!! Praise God for your patience!!!! BB Would have been “ livid”!!!!! I applaud you! These people think there untitled!!!!!! KAREN’S have mercy! Mrs. A the word was 🥵 HOT!!!😂😂😂 Proud of you!❤

[@angelasfashionmix4988]

BB, it took me years to find that place of patience. I'm not loud, but I get my point across. That child really disturbed me. HOT yes, but I was literally, physically warming by the minute.

[@tinasoblessed6350]

Hello,and Happy Thankful Thursday to you! I truly try to understand that people have "bad" days, but I won't accept rude/mean behavior towards, especially, when I'm paying my money! I am a POCKETBOOK Lady, and I must say, you have a beautiful collection of gorgeous purses! 🙏🏽💐🛍👜

[@angelasfashionmix4988]

Hi Tina. That's it. We're paying to be treated poorly. Alright "pocketbook lady". I can only imagine your collection.

[@andrettawiggins2837]

Yes customer service has really gone downhill over the years. When I was in nursing school and I was working at the local McDonald's and it was very busy because it was downtown Pittsburgh during the morning when everyone is going to work and we had to be on top of everything the things that people do nowadays and customer service was the type of stuff we would have got written up for or fired. I am a registered nurse and I've been a registered nurse for 31 years and to be honest with you it is even crossed over in healthcare. The nurses and the doctors are not trained The Way We were and patient care has really gone downhill as well so it isn't all different help professions as well as fast food, department stores, restaurants I've had several experiences at restaurants that made me just want to go home and cook. Etc

[@carolesposto9802]

Angela I had a similar experience in a high end grocery store here in San Francisco. I wanted some fried chicken from the deli. The service woman stood at the other end of the counter looking at her phone. I had to walk to her to ask for help and she still didn't come to wait on me. Then she yelled down to me she would be back and left me standing there. Of course everything is taped. Store manager reviewed tape. Customer service greatly improved over all in this store.

[@angelasfashionmix4988]

Wow! It's everywhere. The good things is they cared enough to make changes.

[@sherryryan4305]

Hi Angela!! I enjoyed the customer service views, things have really changed. The rudeness and disrespect is definitely on the rise. The handbags gifted by your husband is really cute and special. Enjoying life!!❤❤

[@angelasfashionmix4988]

Hi Sherry. It's crazy. In case I can't get any, I have extra and plastic utensils in a zip lock bag in my glovebox😁. And then you those, who will give you 15 packets of ketchup and 32 napkins.

[@sandrashanks3470]

Hi Angela, I agreed Customer Service is not good these days. They have poor customer service skills. Please do not walk away without not counting your changes. Couple times the cashiers try to short change my money. I let them know that they did not gives me the correct changes. I liked your Bucket bag purse and Black/Beige T strap shoes. Have a blessed day.

[@angelasfashionmix4988]

I count with them and behind them. Holding on to a few coins from a few people everyday can really add up. Thank you Sandra.

[@pamelawalker3085]

😂😂😂😂😂 Let's HOPE things get BETTER!!!!!!

[@angelasfashionmix4988]

🤞🏼

[@kriselawson2]

Queen Angela👑 My Experience With Customer Service via In Person And Phone Is Just Lunacy. That Being Said… You Were Warm, I Have Been Lobster Boil HOT! JESUS Is Still Working On Me( Progressive Sanctification)🥰 I Just Held My Peace In SOME Of Those Situations And Some I Reported. However, Those That I Did Report, I Made It Clear That This Person Needs This Job And Far Be It From Me To Take That From Them. But Perhaps Some MORE TRAINING In That Area Of Public Service. Mr. Husband Did Good In His Contribution, Bless Him Lord✝️This Was Soooo Spot On… Thank You! ✝️🛐🙏🏽🥰

[@sandramcghee9392]

I enjoyed the video and love the handbags and shoes 😊

[@angelasfashionmix4988]

Hi Sandra. thank you.

[@arianpierce4664]

🎉😊 yes it was a fabulous afternoon, good conversation good food... thank you🎉 🙄 now re customer service. My 😒 my first exp at 14 City Island New York😮 grew up real fast🤨 my family knows when my limit has been reached and I'm done. Sometimes before the food even comes. I'm thankful for the service that has been great as it was at PF Changs the worst was a 175.00 tabthe restaurant quickly corrected compensated for the issue

[@arianpierce4664]

It seems like customer service has gone down more since the pandemic. I don't think anyone expects to go out and get Negative service. As a CS trainer I see more than expected. Being kind and efficient is a challenge these days. If one is not in the mood, ask to be reassigned..... please😑🙏🏾💞 Don't nobody bring me no bad news/ The Wiz 😅 let 2024 be cool😎✌🏽

[@angelaspringfield5584]

Not to mention when dining out or ordering food from drive-thru. I’m convinced they are being timed because they in such a hurry, you liucky if you get one of the items you ordered right. Then get mad if you check your order before you drive off.

[@angelasfashionmix4988]

Yep! Timed and don't care.

[@patriciaepps8487]

It the time we are living in, I was having so many problem with customer services that i God what have I done to keep getting service from people with no people skill, was it a test. I found out that is best to keep your composure and leave and not come back to that establishment.

[@angelasfashionmix4988]

I kept my composure. That warm feeling let me know, that I needed to "exit, stage left".

[@margaretpope2717]

Customer service is definitely not what it used to be. And the sad thing about it is that many service providers were not brought up to be courteous, and are not told to be courteous to customers when they are hired. And to make natters worse, management is probably in the same boat.

[@angelacarter9385]

Hello Angela, I think we are lacking public communication and humility and some company are not teaching these very important things to they employees. Some people let they emotions, what they are experiencing that day and the fact that life has thrown a curveball and they take it out on people they are serving. One day I encountered just behavior and I asked her, ‘ do you know me’ and she ask why ? In a calm demeanor I say maybe I had done something to hurt you because of your attitude towards me. That response changed everything.

[@angelasfashionmix4988]

A great counter to her behavior. I realize that people have personal frustrations, but I tend to think it's A LOT of what you started out saying. If it's not taught and companies aren't taking the time to train, we get any and everything. Companies can learn a lot from Chick-fil-A. I've had one issue in ALL of the years I've gone there. We were in line one night about 9:10. There were about 8 cars in line, but the line wasn't moving, which of course is odd. An employee was leaving and we asked what was taking so long. Turns out, there was an inside issue of some kind and they closed at 9:00, but failed to let the waiting customers outside know 😁.

[@EverydayHomewithTina]

Hi Angela, I love the handbags and shoes. If I had to guess the age of the customer service workers, I’d guess they were millennials.

[@angelasfashionmix4988]

Hey Tina. Thank you. Yep! Every. Single. One

[@EverydayHomewithTina]

@@angelasfashionmix4988 LOL. I knew it.

[@bonnieclarkdixon2839]

Sorry to hear of your plights regarding customer service.. Ironically..I just submitted correspondence to the CEO of Walmart as a result of a scenario..so I comprehend your experience with customer service..the old way vs. the new day it seems..

[@angelasfashionmix4988]

Wow! I hope that helps your situation

[@gracemerez9148]

Always a Lady. It speaks volumes.

[@michelecole7609]

Don't eat from those places, you don't know what they're doing to your food...and oh by the way I'm that person!

[@jeanwalker1031]

Never eat or drink disputedfood.I went to share a drink & a roach was in it ,l called back & the manager blessed me out! My drink was over filled so the lady drinked out it & spitted the ice back in it I didn't complain,l just don't do fountain drinks

[@angelasfashionmix4988]

You know. I watch food preparation if I can. If not, I'm trusting my prayers. There are some places that we won't eat, EVER. There are a few Mom & Pop establishments that we frequent too. The only way to know what's what is to eat at home😁😁😁

[@ACQC]

Customer Service is dead and gone! Because of the labor shortage especially in service positions companies no longer have standards. Companies are just happy when a warm body shows up to work. Growing up we were taught to always do our best no matter the task because your work is a representation of you. However, the new mantra seems to be do as little as possible. Very sad and frustrating. .

[@shaylow8938]

Customer Service bad everywhere nowadays…people don’t care.

[@georgiavaughan9104]

Hello Angela your shoes collection shows off your sexy side 😂😂😂 , and nothing wrong with that 😂😂😂. Enjoy all your blogs.

[@angelasfashionmix4988]

Whaaaat? Well, my husband bought them, so I'm good😂

[@johnniejohnson6420]

Ppl don't care the way they used to, for sure.

[@brendaknight5128]

Money talks therefore, when I am not treated well I do not go back to that establishment.There is so many restaurants to choose from.

[@angelasfashionmix4988]

Yes there are, but I try to separate one person's bad behavior from the entire establishment. I was glad the manager took the time to talk to me. Had he not, then on another day, I would have asked for him and told him the story face-to-face. Depending on now that encounter went would determine if I'd return.

[@trinathompson3816]

Applebees maybe 🤔

[@angelasfashionmix4988]

Not this time😁

[@trinathompson3816]

@@angelasfashionmix4988 🤣🤣🤣

[@angelaspringfield5584]

Customer Service is pretty much automated now. Gone the way of the dinosaur.😩

[@angelasfashionmix4988]

Crazy!

[@maryleepatterson8966]

Hi Angela

[@angelasfashionmix4988]

Hi Mary Lee.

[@maryworthy1585]

I been though the same service now I try ro avoid them attitude with these young peoples

[@angelasfashionmix4988]

See, we're making the adjustments

[@normahulbert1334]

Welcome to the real world. They are terrible these days. It’s like we are begging them. You did right, I pay the servers compliment and yes, I call for the manger and let them know how great a server she was. I go as far as complementing the cook.

[@angelasfashionmix4988]

These days, I'm happy to get a "hi and a "thank you". Anything in between deserves a Certificate of Recognition.

[@normahulbert1334]

Hi Angela, my sister-in-law swears you are my twin because we dress a like. We have the same gift of putting our outfits together to make a statement. When we walk in a building, every head turns to look at us. We are so elegant. I see you have Maxi length dresses, especially a red one. I absolutely love it. I saw it around September of last year. If you have not sold it yet. I will buy it when your season is up. In other words when you are tired of see it hanging I. The closet. Have a good night.

[@angelasfashionmix4988]

@@normahulbert1334 Well, Hi twin. This made me laugh. Keep making your statements🥰. Now to this red maxi dress. I do have a tea length 2 piece sweater set that I wore to an event in October. I think that's what you're referencing. That is one of my favorite Stein Mart boutique purchases. At the moment, I'm probably going to keep that one "forever"😉

[@oldskoolgirl54]

Customer service is not what it used to be. due to the youngsters do not have any manners!

[@trinathompson3816]

It’s that generation 🤦🏾

[@angelasfashionmix4988]

99% of the time. There are some seasoned citizens out here looking cross too.

[@trinathompson3816]

@@angelasfashionmix4988 so true 🤦🏾

[@kalir7254]

Try customer service in nyc lol the worst

[@angelasfashionmix4988]

Oh, I've had that experience a few times. Pure joy😁