Why Turo, the 'Airbnb for Cars', Is Angering Rental Companies | WSJ

Turo lets individuals rent their personal vehicles. Some “hosts” are building businesses at airports that major car rental companies slam as unfair competition. WSJ’s Jason Bellini reports.
Photo: Jake Nicol/The Wall Street Journal
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#WSJ #Turo #Cars

[@golden4730]

That's a good sign if your competition is angry

[@CariagaXIII]

basically intel

[@Guerrilla727]

Turo is the best. I live on st pete beach and have rent sports cars and suburbans for dirt cheap compared to enterprise.

[@3CityRide]

Same like Uber - as far ppl that rent their car without same government req, taxes that rental companies have - "competition" is very bad choice of words.

[@zillionairesclub2983]

disruption of the industry, that's what I like

[@saxopio6280]

No, it's not. It's unfair. Hertz gives me what I want when I go there.

[@kyzill]

Rental companies are a joke, they charged me $300 for a 3 day rental including insurance and they won't let me rent a minivan or anything because I'm under 25. I used turo for a big group trip for 4 days and rented a minivan with insurance for 150 bucks

[@sweetaddictiontoawesomenes6831]

I don't think so, i bet you're not even 21 , but hey say it again and again, maybe wil make come tr

[@kyzill]

@@sweetaddictiontoawesomenes6831 damnit, alright I'm actually 3 years old. I don't know how to type and I've just been mashing random buttons which so happen to form coherent sentences

[@jlniklaus3159]

@@sweetaddictiontoawesomenes6831 you can't read huh?

[@bryanjk]

@@jlniklaus3159 right? His comment literally says he's under 25 😂

[@koryhoffman5685]

@@sweetaddictiontoawesomenes6831 you might want to check your carbon monoxide detector bro

[@prim16]

Remember, if you can't beat 'em... lobby your local representatives in an attempt to make what they do illegal.

[@JesusFriedChrist]

And also remember, lobbying is just political speak for “Legalized Bribery”.

[@ronniestanley9090]

If ya cant beat em, criminalize em!

[@dchildress8696]

It's the American way

[@pyramidion5911]

It's how things have been done for ages and why our progress as a whole has been so stunted. Thankfully the public is becoming increasingly aware of how we have been getting duped and not allowing established corporations to dictate the pace of change.

[@NGC1433]

@@ronniestanley9090 Well, wouldn't that be what you do with robbers on the street?

[@PepeFabos]

I love when big companies get nervous and angry at smaller companies for having a better a idea. Gotta love capitalism

[@noahphillips9752]

It’s not a better idea necessarily. It’s not true competition (which is what capitalism is about) since rental car companies get taxed too. Once Turo starts getting taxed, or rental companies stop getting taxed, only then will it be true free market competition.

[@maurreese]

💯!!!

[@pensatoreseneca]

Right .. its naive people that don’t see it going from a few masters to a single one that owns it all.. except many jobs here are on the line

[@campkira]

let face it competition.. and loan... most company don't really care about customer.. they just care how much net loan they can get...

[@jacob9673]

Okay lol yeah, but those regulations are the only reason a good idea like turo can flourish, otherwise the rental industry would choke them out with a monopoly. Besides that, you’re ignoring the tax subsidies that the rental corporations get.

[@EuriEuropa]

People love capitalism until they get competition and then they just want fairness lol

[@TopCarsTV]

Problem is that traditional renting comes with all sorts of government regulated taxes which makes it more expensive. Turo will not charge you for those taxes and it can be cheaper. If would be fair if government would back off completely on both sides, and then it would be a real competition

[@user-jc2ez6ig5z]

Real capitalism is fairness

[@Mandelasmind]

@@user-jc2ez6ig5z true. But with all these giant companies being bffs with government officials and politicians it will never be

[@dlanodpmurt1521]

Big companies hate the free market. Thats why the owners of pretty much all the biggest companies vote left. They cry for regulations, they write those rules, then the small competitors can't afford the compliance and the monopoly is locked in. The free market is the enemy of big lazy companies and the best for small entrepreneurs starting out.

[@user-jc2ez6ig5z]

Dlanod Pmurt well said. Established companies love regulations, to keep the market cornered for them, rather than adapt as they would have to in a real free market.

[@iron-farmer]

Who cares what selfish conglomerates want.

[@hotdogstandman]

Ganda Gandara prOOf it

[@hotdogstandman]

proof it

[@Robotdad474]

Ganda Gandara proof it

[@xxxod]

@Ganda Gandara proof it

[@davidrjp313]

Ganda Gandara proof it

[@Denzel_Watchington]

*"Unfair competition"??? NOW YOU KNOW HOW MOM AND POPS FEEL.... Cry me a river with your 10 figure companies...*

[@edgarlopez8986]

they're crying just like the Taxis did with uber

[@TheRafark]

Taxis taxes Texas

[@2011blueman]

It has the same issues where the company is taking advantage of stupid people (i.e. the people renting their cars on Turo and the Uber drivers).

[@lzh4950]

My country was also quite receptive to private-hire due to gripes with traditional taxis e.g. long peak-hour surcharge periods (0600-0930h & 1800-2400h, even on weekends too for some taxi operators), >10 different flag-down rates (as the 4-5 operators in my country standardise their respective fleets to different car models, each with a different rate)

[@u235u235u235]

maybe. but i personally like the rental car right in the airport garage. i don't want to go far to get my car.

[@jamaljamal6169]

@@u235u235u235 Most Turo owners position their cars very close to the airport if not at the airport and you can always request it be brought to you.

[@homewall744]

Once it becomes successful, the taxes will be applied.

[@riptorable]

Yep

[@KiamKweli]

Bingo. That train🚆is never late.

[@prestonthomas2923]

All good things must unfortunately come to an end

[@ohmyblindman]

running a business requires one to do so!

[@ZallopV]

@@riptorable yes but will be so widely used the taxes will be pretty minimal ....

[@jakewestin4176]

Heaven forbid we find a cheaper, better, more distributed, and smarter way to do things. Wait till the cronies come out with more regulation. Turos response at 5:57 says it all

[@grimgoreironhide9985]

They are the same hypocrites who hate regulation on fair pay.

[@pyramidion5911]

These large companies are upset because they actually have to provide a necessary service now and price competitively not just benefit from a lack of competition. (even though a ton of rental companies exist, they all operate and price essentially the same way creating very little true competition)

[@mikegaskin5542]

If the airport authorities are charging rental car companies out the nose for the right to operate at airports, why shouldn't Turo be subject to the same conditions?

[@MoDa87]

Mike Gaskin because Turo needs no physical presence. Here in Madrid a local car sharing company has partnered with the airport. I can use one of their cars to get to or from the airport. They are all electric Renault Zoes. I drop it Infront of my house and forget about it. It's faster and cheaper than a taxi or even the metro if it is 3 of us. And the airport gets 7 Euros per rental. I think that is fair. Turo could do the same.

[@rjose705]

You're joking right? They're litteraly stiffing the Federal government by not paying sales Tax on transactions and the like.

[@trumpyourdaddy2277]

The car rental companies are a ripoff screw them.

[@kingloui9819]

Kathleen Henson your already driving a strangers car when you rent from a rental company. Is not like you personally talked to the owner of the company, and most likely just the cashier in there.

[@trumpyourdaddy2277]

I rented a Maserati Ghibli for the Same price I get for renting a Jeep Cherokee and when it's holiday season forget about even getting a car prices quadruple in the car rental indistries. Not on turo.

[@MyDadWasALifeguard]

No ..they’re not really. They’re easier to deal with then Turo..and cheaper...go look a customer complaints

[@Jaysaflame]

I prefer unlimited miles and the attached owner not saying i can't eat in their car though.

[@genxchas]

check out getaround

[@aidananchaya]

My dad and I rented a Camaro SS convertible for $99 a day. Can’t beat that for the price, not forgetting that amazing 455 hp V8.

[@j.martinez6077]

@@Danny103 lol this happen to my friend and I. We rented a camaro SS when the redesign first came out (circa 2010) it cost us like around 400 for 2 days from Hertz. When they walked us out to the car I noticed right away it was a v6 (no brembos, smaller wheels, badging). They tried to play it off like it was the same thing. I told them to refund me if they didn't have the SS (I had reserved it ahead of time) and low and behold they were able to find the only one left on the lot.

[@inquisitvem6723]

Off peak season renting or somewhere where you don’t have many tourists wanting to drive...otherwise no way you can get that price. I was in Hawaii during the summer and was told a 2017 Vette would cost $250 per day to rent

[@Bruce.-Wayne]

Well, you gotta know about your cars too....someone at the Hertz counter tried to gave me a charger v6 and told me it's the new Hemi....I let him know I know a thing or two about cars and I ain't your average renters....lol....he then said it was his mistake blah blah blah....

[@Zeldaturtles]

Costco/Alamo gave that same car to me in Hawaii $260 for 4 nights

[@pensatoreseneca]

Ofcourse it cAnt beat that price .. privates don’t have any expenses as to employees , facility rent, utilities , etc . It’s like Airbnb vs hotels...

[@pbjracing14yearsago49]

Rental car companies should step up their game. And not complain.

[@hellothere-us7iw]

Nah just like what happen to uber/ride sharing and airbnb, the competition would just pay lobbyist instead of competing with the new companies in their market.

[@josecortez5213]

Hertz has a $300 hold on your credit card when you rent.

[@calvin3448]

They are just mad because they didn’t think of the idea of making money using other people’s cars.

[@MrHD242]

Bingo. Or reinvest their earnings into Tito like an intelligent investor would.

[@saxopio6280]

Oh, they should complain. Rental car companies have more regulations and taxes imposed on them. Turo this man is a bump mafia man.

[@Acethadon1234]

This man owes half his business to Doug Demour

[@BrieoRobino]

He was paying Doug.

[@wxcferdts]

Doug De-TURO

[@gumerzambrano]

Honestly 😂

[@no40]

Demour?

[@curleypubes3672]

What's that?

[@Laconic_]

Oh no market competition lowering prices those poor executive bonuses.

[@alexs1640]

The messed up thing is when big companies have to lower prices, it's the little guys at the bottom who suffer first. You think a CEO is going to give up his million dollar bonuses? Better to just lay off some employees and cut other's salaries...

[@BirdTurdMemes]

Oh no we can’t innovate or change, lets stop it!

[@PatRiot-]

Brainwashed people go along with this type of thing- they can’t think for themselves and just say yes to anyone they think is smarter than them

[@AllenGraetz]

Tax evasion is not innovative.

[@48petey]

Its not innovating. Lyft and Uber is innovating this is a person by s t trying to make a buck you could potentially drive up insurance rates

[@Delosian]

"If you can't innovate, litigate. If you can't litigate, legislate."

[@comments2840]

Classic M.O. of big companies.

[@paradise4213]

That's a great quote, did you come up with that, cause I was thinking of plagiarizing.

[@Delosian]

​@@paradise4213 Someone said it to me about 18 years ago.

[@bradfordjhart]

as a host on Turo i can tell you Turo has learned from the health insurance industry about how to handle claims, deny deny deny. Any damage that happens to your vehicle regardless of fault is denied by their claims department. I'm currently in litigation with Turo in Massachusetts over 2 denied damage claims.

[@zariaeda007]

I assume you'd have to get special insurance to do this. Insurance companies consider it a business to rent your car out so you'd have to get special insurance.

[@bradfordjhart]

@@zariaeda007 insurance companies cover damage caused by an accident, Turo has protection plans for all other damage not caused by an accident, that's what i'm referring to

[@Striker50_]

Uber is the same when passengers cause damage ( throw up, and physical dings). They make it so difficult to get compensated for it

[@miles_thomas]

@@zariaeda007 In the UK, peer to peer operators typically offer/mandate their all purpose insurance cover (covering both owner and driver), no additional cover required for owner. Not a host myself, so no experience of claims handling (either way).

[@suzukiterminator]

Allow me to deny your post

[@thisistotallyfine]

I can easily rent a Tesla through Turo so why not

[@saxopio6280]

Because it's robbing Hertz of their hard earned business. These mafia scum Turo.

[@sarips841]

@@saxopio6280 what?

[@heyitzryan5733]

I currently drive a model 3 and I’m seriously considering putting my car up on Turo in order to help pay for the car when I don’t use it

[@coryCuc]

@@saxopio6280 your comment makes literally ZERO sense.

[@mohamedbuystuff7374]

HeyItzRyan do it bro I rent my Tesla model 3 for 2 weeks of a month and My car payment is already paid. So basically it’s free !

[@infinitihomebuyers3656]

I can't wait for the yard signs around neighborhoods: "Cars are for owners not vacation rentals" People hate change!

[@TobiasSN]

Competition: *Exists.* Rental companies: REEEEEEEEEEEEEE

[@zachtaylor49]

Rental car companies don’t adapt well. This guy rented a car quickly through Turo. When I go to rent a car at an airport with a traditional car rental company, there’s usually a long line.

[@saxopio6280]

Not if you are a Gold member of Hertz. There are no lines. Just walk up to the car you booked online and get in. No need to go on a scavenger hunt for the car or take and send a selfie to get in. Bye!

[@kingloui9819]

-Can Ameri- ok boomer

[@saxopio6280]

King Loui - boomer? Gee, can you be a little more original with your insults? 😂👋🏻

[@breaking963]

@@saxopio6280 Ok boomer

[@LynxStarAuto]

King Loui ? What do Boomers have to do with Hertz Gold membership?

[@maxtroy8511]

I rented a BMW X6 in Washington D.C. last year. The car was repossessed at Niagara Falls where we found out the owner hadn't been making payments. I was on holiday with my family and the experience completely ruined our vacation. We had to resort to taking an Uber to Buffalo where we rented a car from Enterprise to get back to D.C. Despite numerous calls and emails, we were never compensated nor refunded by Turo for that embarrassing and horrible experience.

[@bmatthews15]

Your anecdote is an anomaly. Most people have zero issues with Turo.

[@maxtroy8511]

@@bmatthews15 when such an "anomaly" occurs, you'd be best served by a traditional car rental company...as we were.

[@alexanderchristopher6237]

@@maxtroy8511 but it is still an anomaly. Most people don't have the luxury of renting a repo car from Turo.

[@Wodz30]

@@maxtroy8511 Have to agree with the others here. Your situation is unfortunate but you should only rent from reputable people. Check their reviews and stars. When was the last time they rented out? I only hire luxury vehicles from Turo when on holiday and have never had issues, mainly because I make sure to only pick reputable listings. Although in your case it was possible that the person had good reviews and this issue suddenly happened with the car. In THAT case then I would suggest only dealing with hosts that have multiple cars listed. Not being refunded also does not make sense. If you never took possession of the vehicle then you should not be charged. You should email Turo noting that you will be forced to take legal action (bluff) if they do not issue a refund. Essentially the host cancelled the transaction, a refund is required.

[@maxtroy8511]

@@Wodz30 Thanks. The owner had 2 luxury vehicles listed on Turo as well as many reviews. It was a terrible experience as my family and I were left stranded in Niagara Falls by the owner and Turo.

[@neil3858]

When you pay more for taxes and fees than the actual use of the vehicle, that's a huge deal breaker for me. I went with turo.

[@dubstepphene82]

These companies hate competition

[@limiv5272]

To be fair, most companies hate competition

[@weisleyfong751]

I've rented out Mustangs in San Diego and, upon looking and peoples profile most of them have like 10-15 cars. They do make a living out of them, I love supporting the locals :)

[@airhab]

Then they need to pay business tax if not they are running an illegal enterprise.

[@andrewsnyder9262]

I run 15 cars and I structure the income as schedule c business earnings with deductions.

[@chbrules]

I used Turo to rent a Tesla Model 3 for my birthday. It was a blast, and the whole process went so smoothly. Turo let's you have access to far more cool cars than you would with a traditional car company - and often for cheaper too!

[@Jirk4]

Why does the CEO keep dodging the question about people having whole fleets on Turo?

[@iwillnotfollow]

Coz he is smart... Then the company issued a statement at the end acknowledging that "some" people have seen the business opportunity...

[@fitnesshigherselfhealthand7102]

I was thinking the same thing he definitely dodged that question and downplayed it as much as possible.

[@ps5home]

As soon as Turo becomes the winner-takes-all platform in this market, commissions will soar.

[@HarshNerf]

And someone else will make a competitor

[@pyramidion5911]

And that's why capitalism is good children

[@ps5home]

@@HarshNerf Network effects will make it difficult for a competitor to gain a significant market share, just as Google, AirBnB, Facebook and Amazon consolidated their market position.

[@Nevir202]

ABC Market if you were right, shouldn’t it be difficult for these guys to get going? I mean all the rental companies already have those advantages. Also, going by the example of Uber, there’s still Lyft.

[@hendrikdependrik1891]

@@HarshNerf Of course people make competitors. Making successful competitors is a different story. Uncontrolled capitalism likes monopolies, because monopolies are making the rules.

[@joe9042]

Traditional rental companies are 'greedy b*******' and i'm happy, they have competition.

[@Aggnog]

Think Doug should increase his advertising fee after this story.

[@ztheg_]

Oh no some competition, can’t have that in their monopoly

[@jlo8372]

I guess lots of ladies will be fooled with guys driving rented sports cars now, huh... LOL! 🤣

[@LaSombraa]

They already get fooled by guys financing them. What’s your point?

[@roadrunner2710]

Lol 😄😄😄😄😄😄😄

[@osamabinladen824]

@@LaSombraa You, Sir, are a genius!

[@icecube1212]

I already fooled 7 chicks with my rented m4 I smash 6 out the 7 thanks turo

[@pneumonoultramicroscopicsi4065]

@@icecube1212 happy smashing

[@jqtxc]

Competition is a *beautiful* thing!

[@chaosawaits]

"It's only good capitalism when the consumers are getting screwed." -America

[@rsmith7195]

You're watching an ad.

[@universeofopulence]

.... point taken..

[@Trust93]

"next step is to take a selfie of myself' lol

[@ak2112]

Used Turo for the first time earlier this month. Was a bit skeptical and worried about how it would work but the host was great (he had 7 other cars for rent and knew exactly what he was doing) and made the process super easy. Over an 8 day period, I saved $200 vs a traditional rental. Deal.

[@nsa3679]

They gonna prohibit this app in some states like they did with Uber. Just wait

[@chelino97]

Can't let them do that we need to fight for fairness

[@johnbronx6353]

Uber drivers killed and his cars burned by taxi unions in mexico.

[@DocSpengler]

Uber was asking for it though

[@tyronejone5173]

@@hissingm0nkyG4 you sure...i thought on turo site I saw new york City?

[@fearbabyriffs]

I was trying Turo for awhile but started to notice a reoccurring theme with many of their car providers.....they put off routine maintenance on their cars to maximize uptime & to maximize profit. My first bad experience was a Mercedes that was a great car except one problem I forgot to check the manufacture date on the tires of the vehicle. We went on a trip to LA & suddenly a tire comes completely apart. When the tow guy shows up he points out the tires on the car are 6 years old. This happened over & over when accepting cars & it got to the point where it became a hassle when I was in a hurry. I rented a Tesla where while on the trip the doors would not open & the same with the rear trunk. Guess what Turo provides almost zero support. I had a car where the tire went flat & the owner had no jack in the car to lift the car. I called Turo & they told me 'to try my best getting the tire changed & they would reimburse'.....guess what still waiting for that reimbursement. Too much trouble for too little enjoyment.

[@nicolerobinson6294]

We rented my son a luxury car for his prom last year from Turbo. It saved us so much better money. I was skeptical at first but everything went smoothly.

[@AntonioCostaRealEstate]

Used car dealerships with excess inventory on turnover might benefit from this handsomely. They no longer have to go out and pay for licenses and escrow insurance. And to shield from liability they can do as taxicab fleet operators do: make each vehicle a separate company tied to debt.

[@dr.lyleevans6915]

That is genius. Hopefully someone takes advantage.

[@viniciusdesousa2691]

Antonio Costa please elaborate more on it? Thank you.

[@zx713]

Antonio Costa awful idea. Depreciation. Too much risk. Not enough $$ to be made.

[@zx713]

Miss Chicka cars don’t rust. It’s 2019, not 1979. And it loses more $$ from deprecation of usage then it does from sitting on the lot.

[@USA-qm2bk]

I did Turo, the car owner never showed, I got stuck at airport and got a rental at Budget

[@mipmip5759]

yes but at least you almost disrupted a not so important industry!

[@zx713]

Cratemoving Sale you cant stuck at an airport. Almost impossible. Travel options: air planes, uber, lyft, taxi and multiple car rental agencies.

[@swatisquantum]

I rented on Turo many times. Many times the host had multiple cars and was running a mini car rental company. Every time the experience was great. The pro hosts have the whole thing figured out and make renting on turo easy. It gave me a chance to drive cars that I normally would never buy or be able to rent. Can’t beat that.

[@rickintexas1584]

I drive a Porsche Panamera that sits in my garage most days because I’m away on business travel. But there is no way I’m going to rent it out.

[@OneHappyChappie2]

Rick in Texas yeah right Ricky 😂

[@neato07]

just like uber, turo takes all the profit and lets morons take all the risk for a nominal fee and people eat it up.

[@CarlosRodriguez-hb3vq]

neato07 I’m sure most of the Uber rides I’ve taken were a loss for the drivers, who often don’t account for the full cost of ownership. I suspect Turo is the same scam.

[@lylewalker5681]

@@CarlosRodriguez-hb3vq Multiple people are in the comments here talking about this exact thing happening to them when they rented their cards out on Turo. It's basically the business model. Place all the burden that was a traditional expense for businesses (fleet maintenance), and just put that burden onto your 'hosts'... including taxes and fees, expenses, cleaning, wear and tear, and then stick the money you get from the difference in your pocket.

[@zacheray]

@@lylewalker5681 nothing like putting a ton of miles on a vehicle that other people got to enjoy

[@thelitemaster]

Absolutely that could be true if you're doing this with personal vehicles and using ur personal finances. But if you were to get an llc get business credit and get cars that way......

[@DhillonRealtor]

We all agree everytime we booked car on Enterprise, we never got the midsize vehicle they showed on the website. Hence, Turo was born 😎

[@u235u235u235]

Is that standard practice of Enterprise? You book a mid sized and they give you a smaller car? Enterprise tried to do this to me and I got very angry at the desk. I booked a mid sized online and in-store the sales guy tried to give me a sub compact. I had a printed list of car models from the website and the in-store material showed the car he wanted to give me as sub compact, but the sales guy tried to tell me both the Enterprise website and in-store material were out-of-date and the car he wanted to give me was a mid sized - which it was not!

[@noneofyourbuisness7]

I rented my first Turo when i had some work done on my personal vehicle and the turo guy dropped the rental off at the shop and picked it back up from the shop when my car was done. So seamless and so much easier than waiting for enterprise to pick me up.

[@johnweynester2498]

As an under 25 renter from Europe, I only rent from Turo when visiting the US. All the major car rental companies charge hidden young driver fees, some even up to $60/day which is crazy. Would never go back even if Turo is sometimes a hassle.

[@juniorkool21]

John Weynester Aren’t young drivers more at risk then older drivers?

[@alexanderchristopher6237]

@@juniorkool21 that's the reason why it's more expensive.

[@one4allall4one91]

It was ok until a 200mile limit. Its more for being around town.

[@infinitecuriosity9210]

Until there's an accident then how does that work. Insurance companies are a nightmare with straight forward personal insurance

[@LynxStarAuto]

You need full coverage to offer your vehicle on Turo.

[@MrHammer2088]

@@LynxStarAuto you need full coverage and a rider? How is a accident reported when the renter is 50 miles away.. how is it all handled?

[@michaelmonte5122]

My car was totaled on Turo about 3 years ago. Turo took 3 months to finally get things straightened out. They were using a very shady insurance company at the time “the Littleton group”. They advised me that’s in one of the luckier ones, cars were totaled and stolen almost daily.

[@JacobMelodies99]

Since when did Jeff Bezos get into the rental car business?

[@sinotna1able]

It's Jeff's cousin

[@umbra9029]

@@sinotna1able like for real?

[@neneklampir6664]

🤣🤣🤣 Balds are bold

[@u235u235u235]

@@neneklampir6664 they're mostly ugly and laughed at. being short and bald is really funny. if you're going to be bald, at least be tall.

[@iamliljeffie2305]

Instructions not clear, I rented a person, and sold my car.

[@sandeepn94]

I don't see the issue

[@Cordovan]

this sounds absurd how do you rent a person i would return it immediately and leave a one star review this is a bad user experience >:(

[@MichaelMisoi]

Wait, I thought that was their business model.

[@Wodz30]

HAHAHAHAHAHAHAHAHA!!!! You idiots in the comments missed the obvious joke

[@popcultureaddict733]

I would go for it if I could rent a person of my choice.

[@makingtechsense126]

Sounds like too many taxes to me. Why do rental car companies get hit with industry specific taxes?

[@wolfking27]

This is amazing. Considering how the moment you leave a dealership your car instantly depreciates. Instead of keeping your car as just a liability. It can actually become an asset after you break even

[@CarlsGarage1]

Turo: Does not have unlimited mileages (bad for long road trips) Does not allow one way (you can only drive around town) Does not offer collision waiver (you can destroy a rental car from Hertz with waiver and pay nothing but not Turo, even full coverage requires you to pay) Does not inspect or maintain their cars (some owners are lazy and car condition varies) Does not have certainty and the reservation can be either canceled or changed (no grab and go technology) Dose not offer standard corporate check in (different owners have different attitudes about your licensing requirements)

[@AllenGraetz]

@@misschicka2831 support.turo.com/hc/en-us/articles/203991120-Paying-for-your-trip Turo has the same requirements.

[@GreenThumb27]

Technology and Innovation will always disrupt the old ways of doing things and I say... Good, let the old way die.

[@alexanderchristopher6237]

Well, the best outcome would be to have the older folks accept the change or try to be a bit more competitive.

[@Drknprty]

I love Turo!! I've been a member for over 2 yrs. And I definitely remember when certain cars were highly priced. It seems that the more ppl join, the cheaper some cars get.

[@LakMingLam]

This video came out before the covid-19 pandemic so wonder how the Turo business is impact. An updated video from WSJ will be nice. Thanks.

[@aGuyNamedEr1c]

I needed a minivan to get stuff from LA to Vegas for a trade show. The big rental companies wanted an arm and a leg for a bare bones "euro" van. We picked up a very nice Toyota Sienna on Turo for about half the cost and hassle.

[@EoRdE6]

While I'm all for this innovation, the government applying so many insane fees to rental companies makes this a very unfair playing field

[@thomashimes644]

it's not just governments. many of these fees are voted into existence by locals who wants tourists to pay their taxes for them. "Need a new sports arena - vote yes on Issue 3 this election".

[@radcliffesaddler4047]

Whoa, I can't believe Carloz was in this vid. I rented from him. He's a really cool dude

[@Fallbr00kwhat]

I know Carlos too!!

[@fromagemx]

Thank you! I appreciate your kind words. 🙂

[@MCA_Lives]

Turo worked amazing for us in Atlanta, we got a little Mercedes gle for like $60 a day and barely any taxes/fees picked up curbside at airport, dropped right back off at curbside to the owner

[@DANILUKS99]

My dad runs a business renting out cars on Turo in Los Angeles. He started in late 2017 and grew pretty fast over a couple of years. Now he has a big parking lot near LAX (LA’s biggest airport) and fleet of almost 75 cars, most of them are leased, but some are owned. This business is brilliant, because with a good credit score you can get an average nice car for around $300 per month. Assuming that renting out such a car would earn you $35 per day, it would take around 9 days per month to cover the expenses. The other 21 days are basically profits

[@imnotusingmyrealname4566]

Airbnb caused rents to skyrocket in cities where it's available. Let's hope this doesn't have any negative effects.

[@blackbird5634]

"if you are a big big tree, we are a small ax." -Bob Marley

[@sweetness6048]

Ready to cut Dem down

[@fern8580]

what creativity in America! you are the numbers one!Best regards from France & Canada

[@cliftonparchment4498]

Very interesting. Didn’t know this was going on. Great video.

[@shed770]

Have used Turo once on a trip to the US Awesome experience and would definitely use them again Car was amazing for the price and really smooth rental

[@vicholtreman1405]

Tried it once. Car owner changed the pick up time to later (I had timed it for my arrival at the airport) and instead of picking me up wanted me to catch a ride to his house. Since I cancelled the rental, I had to pay a fee and since I didn't actually rent I couldn't leave feedback for the guy, either. I'll stick with Hertz.

[@andresk4694]

I understand your choice. I think I would also avoid it when it comes to using this rental service as a mean to get to and from the airport. But i have tried the Norwegian version of this app three times and had no problems with it. Once for a northern light trip during a vacation and twice for moving stuff across the city I live in. All three times it was just as easy as dealing with professional car rental companies. Cheers

[@vicholtreman1405]

@@andresk4694 Sure, makes sense. And I realize I'm basing not using the app on one single bad experience, but when I'm traveling I don't want any issues like what I mentioned. I want everything to go as smoothly as possible.

[@andresk4694]

@@vicholtreman1405 Yeah I agree with the point you are making and its nice you provided your original feedback. As I never thought about that particular drawback so I think I will stick with car rentals for tranfer to and from airports and use this service for other kind of trips :)

[@Jd-zc1nn]

Tried to use Turo in the U.K., owner cancelled the night before and Turo’s call centre was closed. Their website directed me to the us number who refused to help me. Had to rent from Hertz last minute who were much more helpful

[@Bobb9099]

As a renter under the age of 25, Turo was a fantastic alternative to renting a car due to the high cost from monopoly rental companies. After a few years, they’ve been including fees after fees on top of their rentals~ it not as appealing as before. You also have to keep in mind that you’re not getting a brand new car as you would with main rental companies 80% of the time (excluded high tier cars).

[@inquisitvem6723]

Aren’t they kinda competing with Lyft and Uber too? I know when I went to Hawaii for vacation, I mainly just used Lyft to go somewhere far otherwise I would just use the bus to get around. I didn’t want to drive

[@WZRDr]

Theyre not competing for nondriving customers

[@Desh282]

I tried turo: the guy who rented the car to me canceled a week before my vacation.... I got a way better deal renting a brand new car.... if you read turo reviews all you see is people getting super scammed

[@kylegordon9523]

I’ve used turo 7, times and never had issues

[@Robertking1996]

Used Turo before! LOVE ITTTTT! We got a 2018 Mercedes convertible for $99 a day all fees included. Came so in handy in Los Angeles.

[@ro0ster648]

I still find car rental companies cheaper if you want basic transportation. Turo is great if you want something different that car rental companies don't offer and also great for people under 25.

[@belowaverageluke1369]

Competition helps make other companies change. Other rental companies offer pretty bad deals, but it's the only choice that (most) people have, so they go along with it.

[@kagez6515]

oh my god, competition!! what an unexpected event!!

[@Thegoodlife4me]

Been using Turo for years! Love them. Have always had great experiences with them.

[@frantisekzeman9194]

I first found out about Turo from Doug Demuro's videos and I tried it out in Germany. I had several reasons: 1. More interesting cars than in rental companies. 2. You get the specific car you choose, nothing like "renting car in economy category" there. 3. It's quite a lot cheaper than rental companies. 4. And a BIG ONE: no hidden fees, no ripping you off on location, no holding you hostage over made up damage. I had very bad experience with traditional car rental companies before. It was literally the worst experience I ever had with any business in my life. With Turo, I paid exactly as much as the app told me via credit card. Owner was a cool guy, I had lovely time. No surprises later. Everybody wins. I know this almost sounds like an ad for Turo, but really, I would be very happy if more people started using it and more people in more locations started listing their cars. In Europe, it's unfortunately only available in the biggest cities and I would really like that to change. I'd like to be able to rent Turo cars all around the continent. I'd be so happy if one day it was as popular as airbnb and all the crooks in traditional rental companies went bankrupt.

[@MrGhosthacked]

You literally did this the most difficult way possible. Just have them pick you up at the baggage claim.

[@Voidroamer]

doing business is illegal on most airport property :P but then again, they allow taxis

[@aspuzling]

How does that work? The host comes to the airport and then wait for you to arrive? I thought the point of Turo was you don't need to have in person interaction.

[@trogdorstrngbd]

In most cases that would greatly inconvenience the host, who's probably at work with their daily driver.

[@Arbiter710]

aspuzling it’s both

[@Wodz30]

@@trogdorstrngbd In many cases the host allows for the vehicle to be delivered to a set destination at a set time. I do not see a host WAITING at baggage claim, that is stupid. But the renter COULD have potentially rented from someone that could have the car dropped off at a better set time and hand him the keys. With luxury cars and exotics I always want a direct hand off with the host. Overall this WSJ made this transaction as difficult as possible by having zero experience and renting from a random host

[@itsthatonekid6188]

Homeless people renting their shopping carts

[@myTplanet]

I could use this app, my car's usage has decreased like 90% since the new train station was available in my housing area . When will it be available in Asia? 😮

[@lzh4950]

0:36 My family rented from a company whose carpark was even further than that (a few km from the airport, in Australia)

[@kowsarkhan7239]

Turo is great i been using it for a long time and recently started to host my Tesla :D

[@reivardi5]

Kowsar Khan Be careful man! I was a host with Teslas too and they don’t cover any of the claims!! You gotta watch out

[@kowsarkhan7239]

@@reivardi5 thank you I will look into that

[@ponarona1]

@@kowsarkhan7239 same, take a ton of pictures and then take some more.

[@shable1436]

I wouldn't let some stranger drive my tesla, well 500 is a lot to change my mind, but.... How much do you charge? My friend wants to know 😉

[@Alexander_l322]

The Tesla has cameras inside so you can see the people?

[@wheeldealstt5445]

I'm more interested in knowing how was the car unlocked

[@Pugetwitch]

I'm interested in knowing how the ignition startsthe owner unlocks it remotely the first time that the renter picks it up, but after that I'd like to know how the ignition is started. I assume there's a key hidden inside each vehicle which is perfect for people who steal!

[@jeancolley8908]

When I rented mine through Turo, there was a lockbox attached to the car side. Owner messaged the code via the Turo app, I punched in the code, and the car keys were inside the lockbox. Similar to how realtors keep house keeps.

[@MorbozHn]

Newer cars can be unlocked remotely now

[@uf3277]

Thanks for informing us about turo, and further damaging these car rental companies

[@MrDayna39]

Well it is amazing how creative some business incline people are, it will be an interesting story to follow.

[@mattgaming8717]

Disrupting? Or making it better. Cheaper. And more convenient. Thanks Turo!!!!! Love using Turo.

[@tomski2671]

Its cool so long the disruptors are prepared to themselves get disrupted.

[@empirestate8791]

Of course rental agencies will be mad. Turo is simply more efficient and cost effective. After all, Turo allows people to utilize unused cars which would otherwise sit idle on people's driveways! Rental agencies are jealous, and jealousy inevitably turns to anger. If anything, car rental agencies should view Turo as competition and try to improve their own product rather than squash their competitor.

[@aaronfreeman3890]

Turo is amazing, I just finished my 3-day rental with an incredible 2015 911 Carrera s while in La visiting family and the whole experience was so much cheaper and better than a had I used enterprises or something comparable. No hassle and very flexible with everything!

[@acho5424]

It’s always pain renting a car from rental car. Turo seems like a nice move.

[@rsmith7195]

You're watching an ad.

[@trogdorstrngbd]

2:19 - He has gone back in time to tell his younger self to invest in Turo!

[@pyramidion5911]

Most underrated comment 😂😂

[@sidgillespie5879]

Didn't get it. Could you explain, please?

[@mrpw1402]

I flipped a jeep on turo. Only paid $277 in damage fees

[@gregwarner3753]

I was considering renting a high performance car. I even checked the price. Outrageous. Then I remembered I own a 2010 Vette.

[@Mrasianpopmusic]

As a Turo host, I will support Turo 100% percent, not only because I made some extra money with Turo, it also connects people!

[@MrWatchmen759]

I always got discouraged from renting cars because of the amount of hidden fees but this new app seems great

[@lv50cals]

Hidden fees you know the place where you sign everything is explained above your signature all you have to do is read there's nothing hidden lol

[@bayupran]

thanks, now I know about Turo. I will use them during my next visit to the states.

[@Jabid21]

I'm all for private rental. As long as vehicles are well maintained and insurance covers no fault damages.