Windows Black Screen NIGHTMARE? Fix It FAST!

[@SaverioAgostino]

3 hours of watching random videos i finally found the right one, youre a life saver man!! almost went to my local service centre if its wasnt for your helpful video!! thanks man

[@AskYourComputerGuy]

Awesome!!!

[@DA_BONE_SHAKER]

Please help me when I’m in file and in run new task I typed cmd and pressed ok AND made sure I had pressed “create this task wit administration privileges” I pressed that and pressed ok it said C:\windows\system32\cmd.exe : The file or directory is corrupted and unreadable

[@llxqzs]

this is one of the only tutorials that actually worked... very well explained

[@AskYourComputerGuy]

Thank you so much! Glad it helped you out

[@KXCCompany]

After following the whole process until 3:15 for me it's still a black screen with the arrow. What do I do from there?

[@aaronsouza1578]

Love you bro gained a subscriber I watched 30 vids but I couldn’t fix it urs was the best

[@AskYourComputerGuy]

I appreciate that. Sorry you'll have to likely reinstall Windows, but I appreciate the compliment 👍

[@jepike70]

Nice! This is one of those that's easy to jump to some deep major problems, but is usually a fairly easy fix.

[@AskYourComputerGuy]

Most of the time, yep. And it's almost always Windows Updates

[@xayavoa1913]

After looking for 2 hours you saved me. Your video deserves more likes, thank you so much!!!

[@AskYourComputerGuy]

Thanks, I appreciate that! 💪

[@TheCookiez7]

Thank you so much I was panicking and thought I got hacked, no other video helped than this😊😊😊

[@AskYourComputerGuy]

Whew! And you're welcome - it's what I do here!!! :)

[@hhfgames2802]

you are a legend, i turned my pc on to this error and my heart stopped, but i followed ur instructions and its fixed, thank you so much

[@AskYourComputerGuy]

Fantastic!!! ❤️

[@realnhurse3899]

My task manager does not pop up

[@realnhurse3899]

My task manager does not pop up

[@realnhurse3899]

My task manager does not pop up

[@AskYourComputerGuy]

@realnhurse3899 then you likely need to do a Windows refresh/reset or reinstall. That's a core function of Windows

[@franchino_09]

This is the best video to fix this problem I’ve seen

[@AskYourComputerGuy]

Thank you so much, I'm glad it helped! I appreciate you taking the time to comment :)

[@redcurly237]

This guy is legit!!!! After months searching, I finally fixed the laptop. For that you have my thanks man!

[@AskYourComputerGuy]

Glad to help! 👍

[@lilianz1629]

I can’t express how thankful I am for you’re video. I was having so much issues with this problem in the computer and you help so much. You rock 🎉

[@AskYourComputerGuy]

Great to hear!

[@christophermoore1165]

Scott, you are a life saver and you have relieved my stress today. This issue happened to me this Monday, followed your instructions today, and it worked almost immediately following your method. You provided easy and clear to understand instructions. Thank You.👍👍

[@AskYourComputerGuy]

Sorry for the delay, but I did appreciate the update 👍

[@linsleyzolani961]

1 min in the video and this man already helped me thanks a lot

[@AskYourComputerGuy]

Super glad to hear it! Thx!!!

[@PetronasBoyy]

Thank you!🙏🏻 In this world of tech where my laptop is the bread and butter. I was scared.

[@AskYourComputerGuy]

You're welcome 👍

[@Dharmendrakushwaha-tb3lf]

Good. It's very easy steps. Thanks a lot. I am from India🇮🇳.

[@AskYourComputerGuy]

Thank you, glad it helped!

[@Fixsabias]

Thanks man. Today you won +1 subscr... In you Channel.

[@AskYourComputerGuy]

Awesome, thank you!

[@Yuzo_editz]

I did the sfc scan several times and it still says it found corrupt files and was unable to repair them. If I have to reinstall windows how do I save my files?

[@AskYourComputerGuy]

Your best bet is to create a Hirens boot CD on flash drive. There is an explorer style interface that you can use to access and copy your files off. Then use the Windows installer to reinstall Windows. Here's how: 2 USB boot drives EVERY PC user should make before it's too late! kzbin.info/www/bejne/q3TOgIl6fct5gK8 Or use one flash drive for both. Here's how: The LAST flash drive you will ever need! Ventoy FULL walk-thru and review! kzbin.info/www/bejne/g3q3ZKpjerV0b68

[@DA_BONE_SHAKER]

Please help me when I’m in file and in run new task I typed cmd and pressed ok AND made sure I had pressed “create this task wit administration privileges” I pressed that and pressed ok it said C:\windows\system32\cmd.exe : The file or directory is corrupted and unreadable

[@JayceDaiye]

Wow! It did help. Thanks!

[@AskYourComputerGuy]

Awesome!

[@skinny0408]

Thank you so much! I‘ve been troubleshooting for the last hour but nothing worked out. Quick and easy fix

[@AskYourComputerGuy]

Awesome! Glad to hear it! :)

[@w4k3up27]

Both the videos helped me out, also it helped to remove last updates, I guess it was also the windows 11 update my pc couldn't handle thx alot

[@AskYourComputerGuy]

You're welcome! Glad they helped you out ;)

[@christerri2001]

Thank you for the awesome video helping with the issue. I had a error saying windows corrupt files unable to repair after it ran its check. I'm guessing I have more issues! Thanks for your helpful videos with these issues!!

[@AskYourComputerGuy]

Glad I could help 👍

[@boogmcsquizzykins]

What did you do after that, my screen says that too

[@RONBONIX]

Love your videos....it definitely helped me out. Keep up the GREAT work! Hugs from Okinawa....Thank you! :)

[@AskYourComputerGuy]

Thank you, I really appreciate that! 💪

[@snarfallymunchacen85]

at 3:04, you get a blue screen. Then the video hops to the log in screen. How did you get from the blue screen to the log in screen? Thank you.

[@AskYourComputerGuy]

Had to go back and watch it again to remember! I had run SFC then restarted. It bsod'd with a memory management error, but then I just restarted again and it went away. Probably just a glitch, as it didn't happen again

[@snarfallymunchacen85]

@@AskYourComputerGuy okay. Thanks.

[@ChinmayCM1]

works like a dream..👍

[@AskYourComputerGuy]

Awesome, glad to hear it :)

[@AnesuNunkha]

Wow sir thank you so much you are the best 🎉🎉🎉🎉thank you once again

[@AskYourComputerGuy]

So nice of you

[@HirosRandomness]

Omg! Finally it worked in my desktop!!! After the scan, i typed explorer and lo and behold my entire screen is fixed! Thank you so much ❤❤❤🎉

[@AskYourComputerGuy]

Fantastic! Glad to hear it!

[@ichwalsadam9179]

Hello, at the SFC /scannow it has the message "windows resource protection could not perform the requested operation" My windows keep on lagging because the windows module insaller thing keep chugging the memory. And all the advice i could find keep telling me to udpade the windows but when i did it keep giving me the error code and always telling me to try again later, i run the trouble shooter and it keep saying restart the PC it always did nothing. please help me...

[@AskYourComputerGuy]

Usually when the windows resource protection error comes up, it's because the drive or file system is too damaged to run a system file check. Try some of these steps to see if you can get around that and run SFC again: www.troubleshootingcentral.com/fix-windows-resource-protection-could-not-perform-the-requested-operation-sfc-scannow-error-message/

[@evan943]

THANK YOU!! Watched at least 10 different videos, this was the only one to fix it! Great video!👍🏻

[@AskYourComputerGuy]

Awesome, thank you!!!

[@raphaelblack8207]

Thanks very much.. worked perfectly

[@AskYourComputerGuy]

Awesome!

[@goldenarteyos5590]

Quick question also works in safe mode? Cuz even in safe mode is a black screen?

[@AskYourComputerGuy]

It should work in safe mode, but if you have a black screen in safe mode, you've got much bigger problems. Expect to have to reinstall Windows

[@goldenarteyos5590]

@@AskYourComputerGuy how do i do that?

[@goldenarteyos5590]

@@AskYourComputerGuy but i can open explorer in Startup settings (Number 7)

[@AskYourComputerGuy]

If you need to reinstall Windows and you don't have built-in recovery, you'll need to get on another computer (friend, family, public library) and download Windows installer to a flash drive. You can then boot this system to that drive and either repair or reinstall Windows. I made a video on how to do this, maybe it will help you: kzbin.info/www/bejne/a5_EgIOumZupqas

[@AskYourComputerGuy]

If you can open explorer, I would first try running system restore before reinstalling Windows. From search box, type rstrui and hit enter, go from there. If that doesn't work, you don't have a lot of options left before reinstalling

[@job38four10]

Near the beginning are you saying to push ctrl and delete at same time or ctri first then delete button? Trying to figure some of this out when it happens again.........

[@AskYourComputerGuy]

The easiest way is to hit CTRL with your left middle finger, the ALT key with your left first finger and DEL with your right first finger. You can hold down CTRL and ALT and then DEL and that should do it

[@job38four10]

@@AskYourComputerGuy Thanks for the tip, if my home screen wont turn on tomorrow morning I'll give that a try....

[@AskYourComputerGuy]

Good deal. Keep me posted

[@job38four10]

@@AskYourComputerGuy I got as far as the (explorer exe.) menu from watching a different video, I was hoping I could just type that in and my home page would come up, but that was already listed so my black screen with cursor was still showing and my home page still wont show up for 5-10 minutes..... kzbin.info/www/bejne/eZ63gn15lpehnJI&ab_channel=EasyTechs I did like how that guy went threw each step and listed it on his video and I could see the words on my small iphone screen, but it didn't work. Luckily my son stopped in last last night, showed him your video, not sure what he did but after about 10 minutes he got my home page to show right up after typing in my PIN. So it's fixed for now till the next so-called windows update has to be up-dated........

[@AskYourComputerGuy]

Well my friend, at the end of the day, all that matters is that it's working. The how is less important. I'll check out that other video, maybe I can gain some insight into how to make a better video myself. Thanks for the update

[@thepiecesfit5049]

In my case I had to run CHKDSK /f prior to sfc /scannnow or it would say the errors cannot be fixed with scannow. In the reverse order they were fixed and I'm back in. Good point in the right direction though.

[@ramledger]

Sir i hope u respond, i got windows 11 today (i had windows 10 yesterday) so i installed it but when i turned on it is ofc black screen and it says “windows explorer” not responding so please tell me what to do.

[@AskYourComputerGuy]

Sounds like the Windows 11 upgrade didn't complete. I would follow the steps in the video and under troubleshooting, roll back the latest update back to Windows 10, then try the upgrade again

[@ramledger]

@@AskYourComputerGuy Is there any kind of videos that can help me and maybe there can be fixed because i want to have windows 11, thanks

[@AskYourComputerGuy]

Did you follow the steps in this video? This will get you to the menus you need to fix this problem

[@ht.b]

I got the same issue, when i hit CTRL + ALT + Delete (nothing happen) Only black screen with cursor

[@AskYourComputerGuy]

I would recommend using a Windows installer disc to boot to, then you can troubleshoot

[@falsyfx8315]

When opening task manager from ctr+alt+del i still cant see it. It is opened (i can see it with alt+tab) but when im not holding alt+tab its right back to black screen with cursor.

[@Kiki-rz7mi]

thank you for helping sir ! This video helped a lot

[@Kiki-rz7mi]

It said some files are not able to be repaired but I was able to access explorer and everything else

[@Kiki-rz7mi]

should I perform a restore just incase ?

[@AskYourComputerGuy]

Only if it's not working as it should

[@muziwakhesizwe8136]

thank you so much, god bless you brother you've just saved my semester with the instant of magic❤.

[@AskYourComputerGuy]

Boom!!! 🔥🔥🔥

[@Felskie.]

Dude, my pc is black screen and cursor loading blinking, can’t use any keyboard button code, just weird black screen, but i can use bios mode, what should i do?please help me, any issues?

[@AskYourComputerGuy]

Can you get into sage mode? If not, you may have a hard drive issue

[@cindyrone6954]

Very informative!!

[@MyLifeInVideos]

When I scan now it gets to 24% and then says windows resource protection could not perform the requested operation.. ? What should I do next ? .. Thank you for the reply’s I know this can be frustrating for people so i apologize for all the back to back comments.

[@AskYourComputerGuy]

It's all good. That's why I'm here. That's an odd issue. Usually when you get resource protection error, it's because you're not running the command as administrator

[@MyLifeInVideos]

@@AskYourComputerGuy what would you recommend I do if you have time to explain? Also I’m willing to pay for a one on one walk through to try and fix lol

[@MyLifeInVideos]

@@AskYourComputerGuy at this point I’m willing to erase the whole laptop and make it like I first got it but don’t even know how to do that from the black screen

[@dinosimisides]

Got the same problem, but mine got to 64% and I ran the command as an administrator... I'm going insane here! 😣

[@AskYourComputerGuy]

I'm sorry, I'm just seeing this comment. Did you figure it out?

[@danielbenyochanan1078]

Awesome, I did a factory reset on my laptop, after logging in my screen went black, but it do blink up the window and search icon in the down left corner of the screen and time but no app, it keeps blinking and I've tried the process in this video but all the same.

[@danielbenyochanan1078]

I tried scf/scannow and it says the problem has been fixed but after windows restart, i got no positive response

[@AskYourComputerGuy]

I would run chkdsk /r. Sounds like you might have some drive corruption or damage. No reason it shouldn't work after factory reload. If you only did a Windows reset, you might try a clean install instead

[@danielbenyochanan1078]

@@AskYourComputerGuy done, the PC is now working, but the search bar and some apps aren't working.

[@AskYourComputerGuy]

Was this after the fix, a Windows reset, or a full factory recovery?

[@ManojTechKannadaa]

Sir I am form karnataka Sir screen also black u try this tricks no work please help sir Any time pc on black screen show 30 minutes later normal show What problem sir please help

[@AskYourComputerGuy]

You might just have a system that is too damaged to repair. If none of the fixes work, you might just need to reinstall Windows, assuming your drive is not damaged

[@francisicomanriquez6274]

You helped a lot best help thank you

[@AskYourComputerGuy]

My pleasure 👍

[@amanboyind]

Thankx dude you are a life saver

[@AskYourComputerGuy]

👍

[@justkaizen6631]

I’ve tried almost everything on every video I’ve seen, and it won’t work. I tried this but when I scanned the pc it said “found some corrupt files and cannot fix them (something similar to that.)” I’m getting desperate I can’t really afford a new pc and I’m running out of ideas

[@AskYourComputerGuy]

That error usually indicates that the damage to the drive is beyond repair. You don't need a new PC. You need a new, working, hard drive.

[@bluejoc2057]

Can you please elaborate? I have the same problem as the individual above. I reset my PC and still have the black screen with cursor. I only have a SSD. Are you saying I should buy a new SSD?

[@justkaizen6631]

@@AskYourComputerGuy Thank you 🙏🏾

[@AskYourComputerGuy]

It's possible. I've had SSD drives go bad on me. I just meant that replacing an entire PC isn't necessary when the problem is just the drive. But one needs to do all troubleshooting steps to ensure that's the problem first before taking that next step

[@jchicken5305]

The terrifying problem I have is that even after selecting “Task Manager” it would even be brought into the black screen. I think whatever I have it could be a powerful virus.

[@AskYourComputerGuy]

You might have to use a Windows installer disc then to get to the troubleshooting menus you need. Here's how: kzbin.info/www/bejne/a5_EgIOumZupqas

[@jchicken5305]

@@AskYourComputerGuy I appreciate that, but my main problem is jus that it takes an hour at least to go through with any action. Like clicking the network button, clicking on the pin button, right clicking the taskbar to bring up task manager too.

[@AskYourComputerGuy]

That sounds like bad hard drive. Anytime a system takes forever to do a simple task, it's likely because the hard drive is not being read properly, or bad sectors are preventing fast access

[@jchicken5305]

@@AskYourComputerGuy last night I was sitting by it the whole time. Took me from the morning to the nighttime just to get to my desktop screen. I’m genuinely terrified that I won’t be able to use my computer again.

[@AskYourComputerGuy]

Yeah, my money is bad hard drive. Drop a new one in there, install Windows and you should be back in business!

[@CentralC4-d5l]

Ctrl alt delete not working everything is black except cursor what am i doing

[@AskYourComputerGuy]

Nothing. Sounds likes Windows is seriously corrupted. You're likely going to need Windows installer disc to access the troubleshooting menus you need to fix this. If you don't have them, here's how to get them: 2 USB boot drives EVERY PC user should make before it's too late! kzbin.info/www/bejne/q3TOgIl6fct5gK8

[@merchantmocha4665]

I've done everything, still on the black screen. And when i try to scan it again it says its fine

[@AskYourComputerGuy]

Sorry for the delay. KZbin just showed me this comment from 6 days ago! To answer your question...unfortunately, sometimes Windows and/or the Windows file system is just too damaged to repair. Your best bet is to just wipe the drive and reinstall Windows from scratch. That will guarantee you get back into Windows.

[@y0dufflebag]

Super helpful

[@AskYourComputerGuy]

Thank you! Glad you enjoyed it

[@terezadungao1480]

THANKS MAN!!!

[@AskYourComputerGuy]

You bet! 👍

[@gaurijagtap8551]

Simply great😊

[@spaceoddity2485]

When I typed SFC /scannow I got Windows Resource Protection could not start the repair service ???????

[@RHINEKM]

Thank you bro you saved my $30 to reinstall the windows

[@AskYourComputerGuy]

Welcome! 👍

[@thephantomgamer9462]

So, my computer found corrupted files but couldn’t fix some of them. What should I do?

[@AskYourComputerGuy]

I would run a chkdsk /r to make sure you don't have physical drive damage. If that checks out, a Windows reinstall might be in order

[@acrix2793]

When I type sfc /scannow and let it scan the files it finds corrupted files but says it was unable to fix some of them is there any way to fix this

[@AskYourComputerGuy]

Try sfc again. Sometimes it takes several passes. Then run chkdsk /f, then /r after that. Sounds like you might have some corruption at best, damaged drive at worst. If none of that works, drop that drive in another working computer and back up your files ASAP because the drive is likely going bad

[@Zamael24]

I did the first method sfc scan it says it found a corrupt files but was unable to fix some of them. What can i do for this sir I found out that the windows updates are causing me this Black screen of death. I've been facing this problem for like a week now. I can use my pc but i have to do a system restore everytime it updates.

[@AskYourComputerGuy]

If you can, I would try only a few updates at a time, reboot, do a few more. I've found problems when downloading all the updates all at once. Worst case, you can roll back with system restore, do a disk cleanup to remove temporary update downloads and try again. Absolute worst case, reinstall Windows and let the updates all happen at once. At least you have options, so that's great

[@amir15x]

I opened cmd and ran a scan like you did in the clip. Then I opened explorer in cmd after completing the scan. After a while, he opened explorer and my desktop applications appeared. Then I restarted from cmd like what you did, but the problem is usually a black screen. What can I do?

[@AskYourComputerGuy]

If the problem continues to repeat, back up your files and reinstall Windows. There is obviously something that is continually getting corrupted 🥲

[@b3a5tplumper78]

Sir u have made my day thanks alot

[@b3a5tplumper78]

I’m a loyal follower from now on🔥🔥

[@AskYourComputerGuy]

Awesome, glad it helped!!!

[@SachimeikoUTD]

thanks mate, you save meeee ❤

[@AskYourComputerGuy]

Awesome!

[@hsyunghennesy7670]

Do you have to write shutdown ,wouldn't it be easier to just mannually shut down ?

[@AskYourComputerGuy]

Yes, unless you don't have access to the start button. The shutdown from command prompt will always work

[@hsyunghennesy7670]

@@AskYourComputerGuy unfortunately it hasn't worked 😅 the only plan I have in mind is to reinstall windows I've tried everything

[@AskYourComputerGuy]

Sometimes the corruption is too much and/or Windows files are missing or damaged. Reloading Windows is always the last option, but unfortunately sometimes necessary

[@averagenoob8867]

you can shut it down by doing ctrl alt delete then going to bottom right there is the shutdown/restart button

[@AskYourComputerGuy]

Agreed. But I always assume things like that are not functional so I show how to absolutely do it from where you are stuck. But good tip for others watching, thanks!

[@jessicas.9074]

Hi I'm literally desperate, after the first command it said that windows resource protection found corrupt files but was unable to fix some of them. I did everything i could think of, even trying system restore and it failed, startup repair nothing...open windows explorer,nothing, I would even consider reseting my pc if I know this would fix the issue... should I?

[@AskYourComputerGuy]

It can't hurt. Try the "keep my files" option first if you can

[@jessicas.9074]

@@AskYourComputerGuy I'll try thank you so much!!!

[@jessicas.9074]

I just finished , and it didn't work, I will try full reset

[@AskYourComputerGuy]

Keeping my fingers crossed!

[@jessicas.9074]

Update: it didn't work so I just ended up reinstalling windows sadly. Thank you for the help, much appreciated 🙏

[@Limit91]

When I enter the task “Explorer” in task manager everything goes back to normal but when I turn off my computer and come back, it goes back to the black screen. Running the task “explorer” fixes it everytime but is there any permanent solution?

[@AskYourComputerGuy]

From command prompt, I'd run SFC/scannow - sounds like you have Window corruption. After that, a reset or Windows reinstall might be in order

[@alexanderr9235]

what should i do my pc cant open even with ctrl alt del and it still black screen with cursor when its in safe mode

[@AskYourComputerGuy]

You likely need an installer disc to boot to. You will need to borrow/use another PC, but here's the process to get the flash drive to boot to: How to LEGALLY download Windows 7, 8 or 10 or Office FREE! kzbin.info/www/bejne/a5_EgIOumZupqas

[@Fitz1630]

Need help my screen is black with the mouse but the crtl alt eel won’t open so I’m stuck. If I reset my laptop I can login but the it’s just a wallpaper with taskbar. I can’t do anything.

[@AskYourComputerGuy]

If you have serious Windows corruption, a reset might not help. I would do a full reinstall (clean). A reset just replaces Windows files

[@cleoleo9503]

Experiencing this issue since I have upgraded to Windows 10. The task manager won't open for me. Strangely the black screen always disappears after a while on it's own.

[@AskYourComputerGuy]

That's odd. I would either do a refresh or even roll back to your previous Windows. Sounds like something didn't go right during the upgrade

[@xser8894]

Hi for some reason Crlt alt delete doesn’t open taskmanager is there some other way to open it I try the other one with esc

[@AskYourComputerGuy]

That's not good. You may have to boot to the Windows installer to use that feature. Here's how to get it: kzbin.info/www/bejne/a5_EgIOumZupqas

[@xser8894]

@@AskYourComputerGuy would that erase all my documents?

[@AskYourComputerGuy]

Not at all. Unless the drive has failed already. Right now it could still just be a corrupt Windows

[@xser8894]

@@AskYourComputerGuy thank you I will try

[@AskYourComputerGuy]

Keep me posted 👍💪

[@romegine6768]

Thank you so much, it helps fix my pc❤️

[@AskYourComputerGuy]

That's so awesome to hear! Thanks for watching! :D

[@vimukthi.k]

After sfc / scannow I got my explore back. But after restart It cause the same problem. What should I do?

[@AskYourComputerGuy]

Sounds like Windows corruption. Have you run a chkdsk? If so, I would probably refresh Windows

[@vimukthi.k]

@@AskYourComputerGuy I updated windows and tried more now I think it's fixed. Thanks a lot for your help.

[@AskYourComputerGuy]

Glad to hear it! 👍💪

[@Tedsmooth]

Hey what do you do if the ctr alt dlt doesn’t work and task-manager not prompting

[@AskYourComputerGuy]

You might have to use a Windows installer disc then to get to the troubleshooting menus you need. Here's how: kzbin.info/www/bejne/a5_EgIOumZupqas

[@dzar6211]

Hello mr, when i scan with cmd, thats not any problem with my laptop, my laptop keep on the black screen rn, how to fix it?

[@dzar6211]

Sorry for bad english 🙏

[@AskYourComputerGuy]

These are just some steps to try and repair Windows black screen. I'd try to restart multiple times to get to automatic repair, and if that fails, do a system reset. You'll have to reinstall programs, but won't lose any personal files

[@dzar6211]

@@AskYourComputerGuy i already reinstall the windows sir, then how to avoid the black screen again?

[@AskYourComputerGuy]

Your question made me laugh. Not to be snarky, but the only way to avoid it is to buy a Mac. Windows is inherently buggy. Windows updates cause these issues. So as long as there are updates, you could have this problem again. Which is why regular system restore points as well as consistent data backup are so important. It's not "if", but "when" it will happen again

[@isiahjohnaquino3423]

hi sir on my end I did everything but still goes to black screen and does an auto repair on start up every time any tips to do fix it?

[@AskYourComputerGuy]

If it is continually going to startup repair, you either have a severely corrupted Windows or possibly a damaged or corrupted hard drive. Have you run chkdsk /r from command prompt to validate whether the drive is ok?

[@isiahjohnaquino3423]

@@AskYourComputerGuy thanks helped a lot the problem was one of my hard drive, cheers again!

[@AskYourComputerGuy]

That's it most of the time. Glad you fixed it, hope you didn't lose anything

[@alexborisov7701]

I got this issue today. i did everything in the video but its still not fixed. The black screen judt goes away after 5-10 minutes and i can do everything like i normally do. Are there any other solution because i dont want to wait 5 minutes every time i want to use my pc

[@Brownie_3]

Do you boot up your pc and then wait the minutes and it fixes itself?

[@alexborisov7701]

@@Brownie_3 I start itm It loads a bit it goes to like the loading screen before "user" and log in and then the screen just becomes black and I can only move the cursor, but it just fixes itself after 5 minutes

[@AskYourComputerGuy]

You might consider a) reinstalling your display driver by)doing a Windows reset or c) reinstalling Windows

[@alexborisov7701]

@@AskYourComputerGuy thank you I will try these and tell you if they worked

[@mirage711]

Major problem when you do control alt delete I still have the black screen I cannot see the task manager now what

[@AskYourComputerGuy]

Have you tried booting to a Windows installer disc? I would do that and try again. Windows could be severely corrupted, that could help get you to the troubleshooting menus you need. Here's how: How to LEGALLY download Windows 7, 8 or 10 or Office FREE! kzbin.info/www/bejne/a5_EgIOumZupqas

[@MasterBruno58]

Sry I have this issue still after all the steps/ after doing the first part my run wasn’t successful

[@AskYourComputerGuy]

You might want to try and download the Windows installer if you haven't already, and try these steps again from an installation command prompt. kzbin.info/www/bejne/a5_EgIOumZupqas After that, you might just have to refresh or reinstall Windows, unfortunately :(

[@Sum_iah]

My task manager doesn't show whin I click on it what should i do please 💔💔.. mine is windows 11

[@AskYourComputerGuy]

You probably need to download a Windows installation disc to get to the menus you need to troubleshoot this..here's how: 2 USB boot drives EVERY PC user should make before it's too late! kzbin.info/www/bejne/q3TOgIl6fct5gK8

[@Sum_iah]

@@AskYourComputerGuy thank you

[@cashieraltytacc]

For me ctrl alt del doesn't work idk what to do I tried everything

[@AskYourComputerGuy]

You might have to use a Windows installer disc then to get to the troubleshooting menus you need. Here's how: kzbin.info/www/bejne/a5_EgIOumZupqas

[@kevinrebustini9488]

I followed the whole process but I have a problem with my PC I don't know why if I shut it down or restart it from start it gets stuck on the shutdown or restart in progress screen and stays there

[@kevinrebustini9488]

I don't know how to solve it and then there is also the problem that after following the steps you explained, if I turn it on again it gives me a black screen and then starts

[@AskYourComputerGuy]

Sounds like you might have some serious Windows corruption going on. I would recommend booting to a Windows install disc and running more advanced utilities and also grabbing a Hirens disc to save your files as well. Here's how: 2 USB boot drives EVERY PC user should make before it's too late! kzbin.info/www/bejne/q3TOgIl6fct5gK8

[@sindy938]

Hey sir, hyd? Well, the black screen with the cursor just appear after the login... what can I do??? Im freaking out...

[@AskYourComputerGuy]

Sounds like you need to get access to the troubleshooting menu. You'll need access to another machine, but this should allow you to get there: kzbin.info/www/bejne/a5_EgIOumZupqas

[@fierceddd1262]

When I did the system scan it finished and told me that it found corrupt files and could not repair them, what should I do?

[@AskYourComputerGuy]

Run the scan again. Sometimes you get different results. After that, save your files, reinstall Windows. Your system files could be corrupt. If Windows still fails after that, you're looking at a failing hard drive :(

[@gracielovescolby]

i cant even get the ctrl alt delete thing to pop up

[@AskYourComputerGuy]

It's possible you have Windows corruption that is preventing it. Perhaps download a Windows installer and try using that instead. Here's how: kzbin.info/www/bejne/a5_EgIOumZupqas

[@gracielovescolby]

@@AskYourComputerGuy its ok now i searched on google and figured it out all i did was hold down the power button for 10 secs the hold it down until it turned back on

[@thegamerbegood]

for me i started my computer when i got home from work it was configuring something and to not shut off and when it was done i logged in normally and it was black and with cursor

[@AskYourComputerGuy]

What operating system? If Windows 7, try booting into safe mode to see if that allows you to see your desktop.

[@TheAntony30006]

I got my profile to load up after running file checker but as soon as I restart it goes back to the black screen

[@AskYourComputerGuy]

What about safe mode? Does it load the desktop fully there?

[@AbsoluteSilenceGamers]

i have in virus for acident and black scren with cur what ot do 😭😭😭

[@AskYourComputerGuy]

Did you follow the instructions in the video?

[@carlosGomes28]

Thankssssssss sooooo much

[@carlosGomes28]

I was having so much trouble loading this as all my office work is stored in my pc after literally 2 days of searching I finally found a way

[@AskYourComputerGuy]

You're welcome! Glad it helped!!!

[@SammyTG]

thank you for some reason when i did scannow thing my computer loaded up

[@AskYourComputerGuy]

It probably found Windows corruption, repaired it and let you in. Exactly what the program is supposed to do. Awesome! 💪

[@tybroman]

the problem was with my monitor, i don’t know why but everytkme i unplugged it, the screen went back to normal. I would use an hdmi for your second monitor and make sure it’s on. and if you get the black screen, press space then enter your pin and your screen should pop up.

[@spinxspinxspinx]

May god bless you. My computer is know working!

[@AskYourComputerGuy]

Awesome!!!

[@kixkzplayzroblox]

What do I do if I can’t even pull up the task manager

[@RyanRaj-gv5tf]

I also can’t pull up tasks manager

[@coldharbor2.020]

Mine is not either, did you ever find a way?

[@AskYourComputerGuy]

Sounds like a Windows reinstall is in order: Wipe your hard drive and reinstall Windows CLEAN | remove all VIRUSES! Full walk thru kzbin.info/www/bejne/oH-Zq5yoYrKSjbs

[@userrr1111]

For me, even task manager also not opinion.. what do I do please help..!!

[@AskYourComputerGuy]

Sounds like you need to get access to the troubleshooting menu. You'll need access to another machine, but this should allow you to get there. You'll need to create a Windows installer disc. Here's how : kzbin.info/www/bejne/a5_EgIOumZupqas

[@SahalRehman]

If ctrl+alt+del was working i wouldn't be searching a fix windows update did this and it's not showing the option to repair windows even when i tried restarting it multiple times

[@AskYourComputerGuy]

CTRL ALT DEL doesn't always work when there is corruption in Windows explorer. If my instructions don't match your situation, you'll need to download a Windows installer disc or use an actual Windows CD/DVD to access troubleshooting menus you need to repair this. There is always a possibility that nothing will fix it and you just have to reinstall Windows. Hopefully it doesn't come to that!

[@ngujjwal8489]

Thanks it worked 🙏🙏🙏🙏🙏

[@mohammedghe4000]

Says there are no issues but there is after I do sfc /scannow ?

[@AskYourComputerGuy]

Next step should be a chkdsk /f (or chkdsk /r if you suspect hardware problems). You also have to remember that sometimes, Windows is just TOO damaged and needs to be reloaded. These steps can fix light to moderate Windows damage, so keep that in mind :)

[@mohammedghe4000]

@@AskYourComputerGuy My windows is really damaged I can't open chrome Microsoft is slow its telling me I have no viruses when I do, what should I do?

[@AskYourComputerGuy]

A video I just released may help out here! Clean ANY malware or virus off ANY computer with one FREE and SIMPLE program! kzbin.info/www/bejne/b5m6qIxugdRnl8k

[@Raskolnikov_himself]

What if the device doesn't react to mouse moving neither keyboard typing like in my case? Please reply right away if u see it now

[@AskYourComputerGuy]

Restart in safe mode and see if your mouse and keyboard work there. Could be a driver issue

[@Raskolnikov_himself]

@@AskYourComputerGuy I fixed it thanks a lot

[@JulianIsWashed7]

What if the clt alt delete function doesn’t work😢😢

[@AskYourComputerGuy]

That can be an indication that Windows is severely corrupted. I would download a Windows installer disc and try again to do basic troubleshooting. Here's how to do that: kzbin.info/www/bejne/a5_EgIOumZupqas

[@JulianIsWashed7]

@@AskYourComputerGuy ……my screen is black with 𝒜 cursor still……

[@AskYourComputerGuy]

See above. You may have to use a Windows installer disc to repair it

[@JulianIsWashed7]

@@AskYourComputerGuy I can’t open windows I can’t see my screen

[@AskYourComputerGuy]

That's not good. Have you tried download the Windows installer and booting to it, to see if you can access any repair utilities that way?

[@HexxuS-dx6sp]

Mine says that it couldnt fix them what do i do next

[@Vvv5111]

Waiting it checks my laptop dude only 8% should i wait more???

[@AskYourComputerGuy]

Yes. If the disc is severely damaged or corrupted, it will take longer. I've had chkdsk scans run for over 2 days before I was able to access the drive enough to grab files and then replace the drive. Just try to be patient

[@JREHighlights...]

Why doesn't ctrl + shift + delete work? Its really frustrating

[@AskYourComputerGuy]

CTRL SHIFT DEL is used to clear browser history. I assume you meant CTRL ALT DEL which gives you access to the task manager. If that doesn't work for you, your Windows installation is severely corrupted. A Windows reset is necessary or at worst a complete Windows reinstall

[@gp3112]

As I text explorer in cmd after the test my screen gets normal but turns black again after restart

[@AskYourComputerGuy]

Have you tried restarting in safe mode to see if the problem happens there?

[@gp3112]

@@AskYourComputerGuy yes sir but no use

[@AskYourComputerGuy]

If it happens in safe mode, it's not likely a driver. It's either a corrupted built in VGA driver, something else in Windows, or a bad video card. Can you plug into the main video port on the motherboard (assuming you're using an add-on card)?

[@gp3112]

@@AskYourComputerGuy pls help me sir

[@AskYourComputerGuy]

That's what I'm doing friend

[@job38four10]

I started getting this black screen with cursor problem after doing update on my 4 year old HP laptop. Still looks like a complicated fix to me............

[@AskYourComputerGuy]

It's not terribly complicated. I walk you through all the steps you need to take. It, like any Windows issue, is just a bit time consuming :(

[@Kutarozen]

Maybe your graphics card is over heat ?

[@AskYourComputerGuy]

If the GPU overheat, you're more likely to get either a blue screen or a thermal overload shutdown. If the computer sits at a black screen in Windows, it's not likely GPU-related

[@Kutarozen]

@@AskYourComputerGuy but I can't even use clt shift and delete to open my task manager:(

[@Kutarozen]

@@AskYourComputerGuy if u see my comments pls help me