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How Frontline Managers can use AI for efficient call analysis
This workshop will cover the key moments and skills that managers need to be coaching their reps on, and how they can use ChatGPT to provide efficient and objective analysis of rep performance on calls.
AI tools provide a big opportunity for front line managers:
1) Time savings: Using AI to do more efficient call analysis using call transcripts
2) Bubbling up insights & coaching moments: Using AI to identify the gaps on calls, and what reps should be doing to fix those gaps
But, to take advantage of this, you need to provide AI (such as ChatGPT, Bard, etc.) with prompts and rubrics to facilitate this.
Things you’ll learn:
How to prompt AI to analyze call recordings, according to an objective rubric
The key things that you as a manager can analyze in order to make an impact
How to take these insights in order to structure and conduct effective role plays with your reps
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About Winning By Design:
WbD is a global B2B revenue consulting and training company that enables recurring revenue teams to architect sustainable growth. Leveraging its experience with high-growth companies, WbD applies scientific frameworks and proven models to help sales, marketing, and customer success teams at B2B companies and global enterprises maximize their impact. WbD has reinvented the traditional sales funnel with disruptive customer-centric frameworks and methodologies, including the Bow Tie Data Model and the SPICED Methodology, all of which can be accessed open source. Founded in 2012, WbD is a fully remote company, serving 600+ leading organizations around the world. To learn more about Winning by Design, visit winningbydesign.com.