WorkSafe 2: Follow-up investigation into the management of complex workers compensation claims

This investigation looked at the compensation and support provided to people injured at work in Victoria, particularly those with complex injuries. This follows an earlier investigation by the Ombudsman in 2016 which found the scheme had failed some particularly vulnerable people.
For more information: www.ombudsman.vic.gov.au/work...
This video contains royalty free music from Bensound.

[@twotwinningcavs]

During COVID in 2020 I didn’t have a case manager for 11 months and Ive been on Allianz’s books since 2004. The insurance companies want one of two outcomes; 1 for the injured workers to just walk away or 2 for the injured worker to take their own life because either way they are no longer the insurers problem.

[@AidinTV1]

Thank you so much for this video

[@doomlordkaka]

nothings changed. im currently waiting on my court day to get fixed my piawe amount that was significantly low balled. went to conciliation, took them exactly 2 seconds for them to say no we arent paying you any more than what we are. my rep and the mediator both said i should take them to court when the insurer got off the call.

[@karensherlock5151]

I’m now Given Up I Can not do this anymore. I’m broken beaten Down So corrupt and Inhumane. 21 years dealing and I am done. Thank you

[@GoldCoast85]

Yes, it's a nasty system you learn as you go along. I believed they where there to help with my condition. Nope. They are there to get an IME to return you to work ASAP, all working in collaboration with one another. Last thing one needs in a genuine situation.

[@NEDSTAR06]

| 👀 ]™ Western Australia is another state with disturbing examples of injured workers who have been unfairly treated and unjustly denied their legal entitlements. It also demonstrates a systemic problem with the current model of claims management for complex claims, and insufficient oversight and review mechanisms. *Case Study:* Senior Bridge Inspection Officer and Public Officer e61028 seriously injured in active duties (physically/mentally, financially/emotionally) Site Location: BRG 4251 - Fourteen Mile Brook Road Hotham River, Wandering 6308 in the state of Western Australia, AUSTRALIA *Occupational Safety and Health Act 1984* 23K. Duty to inform employee who reports hazard or injury (1) This section applies where an employer receives from an employee a report of a kind described in section 20(2)(d). (2) The employer must, within a reasonable time after receiving the report -- (a) investigate the matter that has been reported and determine the action, if any, that the employer intends to take in respect of the matter: and (b) If an employer contravenes subsection (2) the employer commits an offence. [Section 23K inserted by 51 of 2004 s.8] *DUTY OF CARE* {MRWA Document Number 70/01}

[@pencilsp3049]

Worker injuries is equally soldiers injuries. Need care

[@Iamnotlon]

The system is flawed it forever will be like this.

[@user-ts6ch3im8l]

the process is very complicated and you get sick of being on hold for 40 minutes only to by shuffled around i believe it is deliberately designed like that

[@kristen7192]

its cheaper if we all just give up or leave life insted of dealing with these magots

[@sharoncarpenter2985]

Nothing changes if nothing changes Why are workers being punished ? Why isnt our pay intitled to pay increases to keep in line with inflation ??? I know i did nothing wrong i reported to my team leader and acting surpervisor i was hurting and got told "suck it up you’ll be right princess" So can someone please explain to me why its apparently ok for me to have to live in pain for probably the rest of my life and why am i being basically forced into bankruptcy??? And why arent employers being made to let ppl back to work if they have some capacity even after 52weeks ??? I am still employed with them after all This whole system needs a huge over haul. So much for having our backs aye

[@NEDSTAR06]

| 👀 ]™ Western Australia is another state with disturbing examples of injured workers who have been unfairly treated and unjustly denied their legal entitlements. It also demonstrates a systemic problem with the current model of claims management for complex claims, and insufficient oversight and review mechanisms. *Case Study:* Senior Bridge Inspection Officer and Public Officer e61028 for *Main Roads WA* was seriously injured in active duties (physically/mentally, financially/emotionally) Site Location: BRG 4251 - Fourteen Mile Brook Road Hotham River, Wandering 6308 in the state of Western Australia, AUSTRALIA *Occupational Safety and Health Act 1984* 23K. Duty to inform employee who reports hazard or injury (1) This section applies where an employer receives from an employee a report of a kind described in section 20(2)(d). (2) The employer must, within a reasonable time after receiving the report -- (a) investigate the matter that has been reported and determine the action, if any, that the employer intends to take in respect of the matter: and (b) If an employer contravenes subsection (2) the employer commits an offence. [Section 23K inserted by 51 of 2004 s.8] *DUTY OF CARE* {MRWA Document Number 70/01}