WorkSafe | work-related violence campaign "45 M

[@Banana_Split_Cream_Buns]

Anyone who has ever worked in any form of customer service knows that you might deal with hundreds of customers each day, but it takes just one person to completely ruin your day.

[@markcaldwell2831]

Oh boy I know. As a bus driver you get the usual...."you not happy at your work?" I was happy....until I looked at you lot. Then you get the classic...."if you can't deal with people then go and get a real job". They try to break your good nature every day, and then ask you why you don't smile.

[@TheInsaneWhippet]

Those companies that have that "The customer is always right" policy, they might want to rethink it... You may be a nice person generous to a fault, but these nasty entitled people will basically make you break character. Even as an employee you have to know when to be vigilant

[@Tazza81]

The problem is that people misunderstand what "The customer is always right" actually means. It doesn't mean that people should kowtow down to their customers. It means the customer knows what they want and thats that, nothing more. You don't have to give the customer what they want.

[@NS-ms5eg]

It’s all about finding the balance between being kind, and knowing when to push back.

[@Davtwan]

I prefer the updated version: “the customer is always right in matters of taste.” It’s closer to its original meaning.

[@jordanwardle11]

It's not "the customer is always right. It's "the customer's dollar is worth more than you"

[@Harry-fk5of]

The only worker I got pissed with is the ticket inspector. I'd parked for 2 minutes without paying for a ticket, to drop off a care package at a hospital in the city (there were no short-term parks anywhere in the vicinity). Whether it's irrational or not my blood boiled and all I could think about is what a nasty job they have, making people miserable every day. I told him my situation and he responded with 'I don't care, just doing my job'. I wanted to push him over but I didn't. I told him to get 'f*****' and that he had a rubbish job and drove off.

[@OfficialAshArcher]

We have enabled this sort of behaviour towards workers as a society. With rubbish like “the customer is always right” making customers increasingly entitled, and not holding people to account when they do treat people like crap because “they’re having it tough” or “have mental illness”. There is NEVER an excuse to treat people doing their jobs like garbage or put their safety at risk, and the only thing that will fix it is harsher penalties and criminal charges for people that do this sort of thing.

[@aidanwise6043]

This Ad Should Be Banned

[@hoskinsfilms6227]

This ad needs to be seen by everyone. And America needs it's own PSA in addition to worker protection laws.

[@TherealMuted]

If they suck at their job they deserve what’s coming to them

[@haruhisuzumiya6650]

The customer is right Within reason

[@paulbenedictalberca2957]

​@@aidanwise6043why?

[@Vip3rC4in0022]

I used to work customer service and this ad gives me flashbacks

[@phasegtag2085]

Damn

[@clancyfrancis19]

Wow! Really what was the kind of abuse you had a tolerate on a daily basis?

[@aidanwise6043]

@@clancyfrancis19 I Saw That Ad Since Last Night

[@Catnip-uh5pi]

@clancyfrancis19 customers can be very nasty sometimes. Believe me, I used to work at Walmart

[@Knightfall-Batman]

This ad rocks me to my core, and I’m from the US. And I have a stepmom who works in hospice care. I worry that she’ll go through this

[@Grate145A]

If someone pushes me over like that, I'm swinging..

[@Knightfall-Batman]

@@Grate145A damn right

[@NorthEastEntertainmentChannel]

This video is absolutely spot on, so many arrogant and ignorant people in the wide world who lack respect and dignity on all levels.

[@graceanderson7933]

Always be kind to service workers

[@markcaldwell2831]

When the pandemic hit in 2020 it was all the NHS doctors and nurses who got praised and every silly bugger clapped them (I never did) but they all forgot who got them to their precious hospital....us bus drivers, and we didn't get praised, no one clapped us and more importantly we didn't get to the front of the supermarket queues. It's a joke.

[@graceanderson7933]

@markcaldwell2831 I'm sorry you had that experience but I appreciate you. I often have to rely on public transportation myself and I don't know where I would be without bus drivers. Bus drivers are absolutely essential to society and should have had more recognition during the pandemic.

[@redshark6998]

This actually kinda makes me sad because my mum works at a high school as a teacher and has to deal with workplace bullying and neglected kids calling her names I rather not say. So to all people who have been through these types of unfortunate events. Please don’t give up

[@siddiquerahman4891]

Currently, I work as a Bus Marshal and having been doing this job for three and a half years. On Sunday 14th August 2022, there was a worker who I was with, psychologically injured and threaten me and talking aggressively towards me. The whole shift and after the shift, I was deflated and destroyed which led me to resign. After work, I even wanted to cry.

[@siddiquerahman4891]

@@mynameis_anderdingus absolutely. That is why I left the bus industry.

[@gghostin]

This ad shows the Daren’s and Karen’s of the world

[@pauljordan4452]

Look, the lady at least had the right to see her elderly father. She wasn't a Karen.

[@gghostin]

@@pauljordan4452 I’m pretty sure it’s supposed to be a scenario where visiting age care units to be prohibited, just to keep everyone safe from covid.

[@pauljordan4452]

@@gghostin I understand that. Even though it's staged, think about how frustrated the old man's daughter would have been in that situation.

[@basedbattledroid3507]

@@pauljordan4452 still doesn't justify shoving the aged care worker to the ground though

[@gghostin]

@@pauljordan4452 I understand the frustration but it’s for the sake of everyone’s safety I don’t think its right to push an aged care worker

[@gabby20]

Thank you for this vid. Im doing Cert 3-4 and just started a unit on work related stress. so it really helps

[@megawave79]

Yeah sad to see this is what workers have to face.

[@ali_tafa006]

Literally portrays the birth of mental health issues for people in the work force.

[@delvin0965]

This hits hard for people with autism and anxiety problems trying to make a living.

[@woomyzooms3781]

i have never wanted to punch someone so badly in my entire life

[@boxy.Animates]

agreed

[@citybus3516]

except bullies. just imagining it. lol

[@haojie1998]

These are the types of people that i wanna kill them, esp those three idiots who threw stuff on the bus.

[@CoastalReaction]

You want to punch a figment of the corrupt government's imagination.

[@NU555]

0:22 i Hope that one experience it 2000000000 times.

[@willson_535]

This makes me sick to my stomach seeing workers abused like this.

[@clancyfrancis19]

I know all those people in the video were just actors playing their parts for a PSA but! this video gave me anxiety just watching it, the thought of having to deal with that kind of stress in your workplace every day after and during a worldwide pandemic is frightening, people are just trying to do their jobs and it doesn't help when the Karen's and Daren's of the world are going out of their way to make things harder for everyone else just because they can and choose to do so. #WorkSafe #WorkSafeVictoria #Covid_19 #WearAMask #WearADamnMask

[@carolinetang5107]

0:21 Every once in a while, I see a Karen who does this at the table, most people just ignore it, but I try to at least help the worker by cleaning up the mess.

[@Blarret1]

Good 4 u helping workers out

[@randalwoods7938]

I think all of these situations are disgusting except for the parking dog one. Parking dogs deserve to be treated like that. They volunteer to revenue raise for council filth like this. They could have some dignity and not do that revenue raising. The days of parking fines being for regulation are gone and are now just revenue raising. This parking filth hides in bushes, no longer give advice like they used to, and are rude and deserve every piece of negative reaction that the filth get.

[@happywithdrawal]

Ugh. This video pisses me off. Good ad

[@PoloniumAngie]

If I was that worker when I made that order incorrectly when a woman asked for that coffee and when she got it she dropped it. I said: "Had you ever read "It's Okay To Make Mistakes" as a child? Forty-year-old person. And yes many people suffer from this. You need therapy."

[@VovoWoahwoah]

Life as a British person

[@JamesJimmaHarding]

That last one feels kind of dated now. Clearly a reference to people flouting COVID restrictions with a classic pandemic-era Karen (The woman wearing a face mask and being told she couldn't visit her father (?) was obviously related to COVID-enforced visiting restrictions).

[@anitadhm_]

yeah defo

[@haruhisuzumiya6650]

It still happens I've seen it in 2022

[@mehme2206]

0:36 the woman being pushed actually got injured and now has permanent chronic pain. Putting an end to her stunt woman career.

[@oz6226]

Are u sure? I’m sure there would’ve been a stunt pad or something for the actor to fall on

[@milkyoni]

Prove it

[@theofficialkytp]

Look, I hope they were just acting it out because this is just brutal

[@lightningbug6234]

These guys are actors, but what they're acting is absolutely real. I worked at a grocery store and have dealt with many different kinds of threats from customers. I was even sexually harassed by an elderly man who grabbed and pulled the collar of my shirt and whispered horrible things in my ears

[@cinnamorolI.]

@@lightningbug6234 should of reported that he is probably a sex offender

[@clancyfrancis19]

@@lightningbug6234 OMG! Did no one else think to step in on your behalf and bluntly tell the man that he was being extremely inappropriate?

[@1soul-star185]

The last one traumatised me

[@aidanwise6043]

That's Stupid

[@APerson-nn6tn]

so sad that this actually happens

[@alanalankhalil6159]

She should have just poured boiling water in a cup and spill it onto the Karen that threw the coffee.

[@oz6226]

Yeah but then she would’ve gotten in worse trouble

[@ereksrandomvideos4416]

The last bit was so unrealistic. Still impactful.

[@haruhisuzumiya6650]

I've seen the last bit in ER without the pushing The police were called to the Hospital

[@kmanangrybirds337]

If I were in the worker POV, I would try to physically fight if necessary. However then again, I hold back too much in physical fights because I think I would become a criminal or not know when to stop.

[@nicholasnolan2086]

Couldn’t help but read this in Dwight’s voice

[@kmanangrybirds337]

@@nicholasnolan2086 is that a good thing or a bad thing? Who is Dwight?

[@graceanderson7933]

Sadly a lot of people can't afford to risk getting fired by doing things like that. That job might be their only source of income and everyone needs money to survive

[@gothnerd887]

This is why I need a special arm band to stop me having a meltdown.

[@submissivementurnmeintoawa9431]

like i saw this and was so scared and i just think that everyone should get mad respect if they been through this

[@theredbandana563]

This ad gets me. as a kid i was really scared of this ad because my single mother who lives alone works at a $2 shop, she tells me all the time there are really rude people with such negative energy who go to her work. and yes, i am an autistic 11 year old child who is too young to be on youtube and does’nt know how the world works. but i really want my mother to be safe…

[@donut4730]

Ytvkids

[@犟]

YT Kids

[@KiraPlaysGuitar]

"Yt kids" lol Yeah, at 11, try not to think about this stuff too deeply yet, it will start to make more sense. There are sometimes other kids, maybe even around your age, who maybe grew up with violence in their home or with poverty (not much money and food and things). And it's harder for those people to be patient sometimes, especially if they are hungry or worried/scared about other stuff too, everyone is somewhere on that scale sometimes, it gets hard for all of us to be good but we all have to try! Some people out there have a harder time with it than others, you shouldn't be afraid for your mother. Everywhere we go, there are people who might be upset and negative, but we still must go out into the world and explore and work and learn and try to make the world better overall, even if it can be scary. Usually, with a little courage, it isn't so bad. Your mother must be a clever woman, she knows what to do out there, you'll figure it out when you start working in a few years! That's what video games and stuff are for right now, though. Go out and be strong.

[@kmanangrybirds337]

Hey Red Bandana. I started watching youtube when I was 7 or 8 years old on my Nintendo 2ds. I did started for real watching youtube on my iPad when I was 10 years old. This is because I needed an iPad for year 5 for school. My point is that you are not too young to be on youtube. However if you think you should not be here on youtube, try youtube kids until you turn 12 or 13. Kind Regards Kman Angry Birds.

[@graceanderson7933]

I'm sure your mom will be fine, sweetheart. Just focus on being a kid and try not to worry about adult issues. Your mom is there to care for and protect you. Not the other way around.

[@jaredmn8580]

When Karens are so bad, there's even PSAs about them.

[@noobwhomakescontent]

There might be a “the customer is right” policy but this is never ok.

[@cocomemerrr4427]

I'm sorry but if a customer is physically assaulting something, they are not right. Mt one coworker got shoved by a customer and ended up breaking her pink finger. No excuse for assaulting someone. Keep up the good work, this stuff needs to be talked about.

[@westennant4495]

After looking at this Worksafe violence clip it sure isn't ok to treat people like that, but have you tried getting anywhere with worksafe? There on line portal's don't work? Any thing that gets mailed to you takes up to 25 to 30 days as advised by Aust post?I have been trying to up date my forklift since the November last year and I can't even get a renewal form?only to be told it's in the mail? I have tried the online renewal but it won't recognise my pass port or birth certificate,now have 11 days to renew my licence then it expires, which I could loss my job as its apart of my employment the stress it's causing is not a good thing as I'm in my late 50's it's hard to find another job, I really don't think worksafe care about me and this issue Wes

[@N0bodyInParticular]

Good point. I'm sorry you've been treated like that. It's not fair or professional.

[@Kakmanmartinez666]

"The customer is always right" and the employee should be allowed to throw hands back if they wanna act crazy 😐 it's a sad thing when defending yourself gets you fired or reprimanded. We didn't ask to get attacked today. We just want to do our job and go home

[@Vanished_Mostly]

Jesus, that's... a really good message.

[@Peterviegal]

First bloke is the actor off "the cost"!

[@brokenman4668]

Sometimes the customer isn’t always right

[@youraveragepersonwalkingth6850]

The last bit really hit home for me. The idea of not being able to see someone you love in their final moments is terrifying.

[@TheToolBox99]

Facts, she can’t possibly be in the wrong.

[@thatssoaden9523]

@@TheToolBox99 , but how she reacts makes her in the wrong

[@TheToolBox99]

@@thatssoaden9523 it don’t matter, if she acted nice but refuse she would be forced out.

[@thatssoaden9523]

@@TheToolBox99 , maybe you should act in the next ad. Your aggression would work perfectly for the commercial

[@TheToolBox99]

@@thatssoaden9523 how would you Act if a loved one died after they forced you to leave the room?

[@redmountain8748]

I got this ad before seeing this video of the ad

[@phasegtag2085]

Same

[@wizardbob1087]

There should be consequences rather than being brushed under the rug

[@KnightDarkness-bv1ei]

As a cleaner, I have experienced this many times from customers in the shopping centre because some people think it is funny to harass the cleaning staff. Sad how some people can’t spend their free time not harassing people for no reason.

[@user-bl8es8kd9g]

Rare footage of cameraman not being immortal

[@ohisww]

Two people in this clip deserved their speay. 1) Parking Inspextor - fleecing money from hardworkers so governmemts can pay themselves more. 2) Nursing Home Workers - some of them are completely insensitive and rude to you even if your mother/father is in pallative care and has 1 week to live, They dont give a stuff.

[@sanfordcurtis8242]

I’ve been a victim of the 2nd clip. I’ll never forgive them

[@Sean-Johnson]

I’m guessing you got fired.

[@charles_0017]

These customers should actually get a taste of their own medicine.

[@BeansaBoo]

Poor workers 😭😭😭😭😭

[@finitesynced]

this is what i see through out shopping and i am not a adult so i am with someone (don't bully me coz i also see this everyday and i also get bullied)

[@theredbandana563]

i won’t bully you don’t worry ;3

[@noizsrm_223]

U get bulleid for your profile picture

[@maxp1641]

Haha loser

[@finitesynced]

@@maxp1641 lol

[@finitesynced]

@@noizsrm_223 lol

[@RachaelNPC]

This is what I experienced at home daily.

[@dmc41987]

Worked in customer service, and lost count the number of times I got sworn at.

[@diannemihell8062]

Shit i didn't know we had darens

[@chrisheffernan3998]

You can talk about customer's becoming a bit aggro but What about when the managers use aggression and violence on their very own employees? New Zealand appears to be full of these shithead bosses especially in the retail, security and hospo industry.

[@kentlandzintoba]

Covid caused many issues for both workers and customers. Generally, customers aren't this aggressive. Things have changed with supermarket customers asked to scan and pack their groceries whilst staff stand and stare. My local supermarket shows a glimpse of the angry "what's the issue" man in its outdoor billboard advertising. Not a good way to greet customers who pay the bills.

[@LunarSpawnSerenata]

A ad I can somewhat relate to!? No way. O_e

[@soulassassin0g]

Sometimes it's your own boss that be acting like this, what do you then?

[@haruhisuzumiya6650]

Report it, it's a matter for the police not HR

[@charles_0017]

Employees should be given more independence and autonomy to practice self defence should the customer become physically aggressive. I think companies should also begin to consider hiring bulky bodyguards to deal with these types of idiots. Because police will never arrive on time to stop it before it happens.

[@dylansmith4118]

is it just me or did you click on this video because you thought is said Stef Curry

[@heifetz87]

To be fair some workers can be aggressive to customers too. It goes both ways. Work safe only shows one side of the story.

[@will15888]

No? This is exactly the problem is blaming workers just doing their job.

[@JoeK25301]

If this is how Aussie people behave naturally, sod going over to there for a holiday.

[@anarchopx5379]

The last few comments are valid but having worked in environments where I’ve been subjected to the same kind of behaviour, don’t just focus on that lady’s situation. There are many places where this happens and here in the UK nobody cares. Not even your employer. It seems it’s an acknowledged part of the job, but if it happens just get on with it, like my friend who was beaten up. He went to see our manager and got no support. Then told to get on with his shift.

[@155chipmunkz]

Why my sister quit her old job.

[@ereview8695]

Every Karen is always bad it’s never OK

[@dqasj6841]

In the 15s (or even shorter than that) ad campaign you are running at the moment, all 3 scenarios are women conducting violent behaviour instead of men. I do suggest you review the ad. It does not seem fair.

[@crosshair8741]

If you don't have a tatt of a snake you don't have what it takes lol, serious tho I try to avoid working with the public for this reason also I don't wanna a 6 month sentence for assault

[@mysticalr_ea1162]

when the customer sus

[@kissmyassdickhead9346]

If the lady don't listen to me at the elderly home, I would drag her out of my work places in front of her mother.

[@halfmasterchief]

bro thinks hes walter white💀

[@bant7883]

You forgot stealing!

[@markbox6019]

work safe in Australia is a joke 16 young boy pass way in wa how a child or kids working at that age , that cost saving costs having kids work, sandblasting at that age........questions has be answers is Australia business trying saving cost of young lives now, its not the poor or is it child workers.

[@Bloodmoon-945]

Soon every Karen will see what the real world looks like

[@thomasschmutter469]

From Thomas when your a Boss, you must not abuse hit punch anyone in the face all kick someone in the face all, not push and shove people in the front face head all, their Backs.

[@patrioticsongsarchive2370]

They’re just doing their job

[@TheTSense]

An armed society is a polite society

[@kissmyassdickhead9346]

If the customer are being impatient then I would be throwing his glass of sauce over to his face.

[@sophie-yt4fv]

i love this ad sm

[@Sedi3D]

I’m Australian

[@majaborowska179]

w pracy mubea w polce duzo razy zamykaja oczy na przemoc ostanti wtorek koles duzy zatakowal mniejszego pracownika przy kamerach i 2 zmianach P Gabrisz i nic mu nie zrobili normalnie takie cos to papiery i wywala sie z pracy a tu nic wtf

[@kissmyassdickhead9346]

If I was a cartel gang who work in their places, then I would be so upset and I would threaten there family and friends if they do terrible things to me.

[@worthlessnaebody4458]

"WhAts tHE IsSUE?" Yeah right that is the general response you would get from a "frustrated" customer. As well as other the responses you see in these ads, too mild. And yes, it is too mild in comparision to what really goes on. That's why a majority of people don't take these ads seriously, they are out of touch. The average person has faced more intense, threatening people than these fools. You want to shock tactics to raise awareness about workplace violence, use shock tactics. Good intentions, good method poorly executed.

[@worthlessnaebody4458]

Although if you were trying to raise awareness to the average situations, I suppose it changes the situation.

[@Panba]

@@worthlessnaebody4458 i think if the ad was more violent i think it wouldn't relate to the average asshole that does things like this, by increasing the violence (while it may or may not be more realistic) of what the people are doing, only allows people that've done things like this before to disassociate from the message, it allows them to tell themselves "i'm not THAT bad, what i'm doing/done is okay" and gives them the a false sense of reassurance, that this ad doesn't target them which then would prevent change. think about it, you put a man that's just stolen a car, next to a serial killer and the thief feels less guilty, while in reality he's still completely in the wrong.

[@worthlessnaebody4458]

Fair point. I only say what I say because I've seen and heard of worse things than this in Australia in many workplaces, not my own but others. (Hospitals, police stations, warehouses, loading docks for example.)

[@iamnewherehelplol9561]

ik these are actors but i rlly feel bad noo

[@JimmyJaxJellyStax]

and this feels pretty mild compared to the shit that really goes on

[@nr552]

I'd say the accent is the issue.

[@Nae395]

Good too see the muppets at worksafe have shown some balance

[@vivianchetty7477]

Well. It’s acceptable to metro workers and parking officers.

[@clancyfrancis19]

What do you mean exactly?

[@chorister20002000]

@@clancyfrancis19 just saying it’s acceptable to give abuse metro workers and parking officers.

[@vivianchetty7477]

@@cirtainrod9492 your right. Parking officers and metro cops deserve this treatment. Next question.

[@kissmyassdickhead9346]

Unless, I could clipped them if they don't listen to me.

[@Hafi604]

utopia workplace 😂

[@stuoak8984]

Maybe if this state had more transparency we wouldn't need you guys, how did one of youre workers go at the blm protest? I send the pics but you ignored them.

[@Aname550]

You the bloke who hit the glass in the first clip?

[@stuoak8984]

@@Aname550 nice channel...... did you have a hot date with youre anime boyfriends last night? Weaboo.

[@stuoak8984]

@Kosami bit late champ..

[@Schwabian]

Some of these responses are justified- ie can’t stay with Dad I’m the nursing home ???!

[@matthewmartinez9915]

Basically saying stop being a prick

[@scottc-s3066]

LOL

[@emmanueldunk8290]

This PSA is fucking shit. Go remake it now where the customers get their comeuppance.

[@BLAZEINATOR253]

mid

[@Ash-hj2gk]

Your company "policies" shouldn't supercede reasonable customer expectations or request, If they do then you should absolutely expect to be assaulted and rightfully so. There is too much poor work ethic and too many negligent workers in Australia, Too many worker errors because "were only human" when in reality they're just lazy, Australians need to ditch the piss poor "yea, she'll be right" demeanor most Australians have and do your job right the first time everytime, period. Customers are not angry for no reason. PS in regards to the ticket clip, If you work in an industry writing tickets don't expect friendly interactions with the people you write up, you dont deserve respect.

[@giwake]

nice victim blaming dude

[@pexie7755]

0:25 *NAUR NAUR NAUR NAUR NAUR*