Workspace ONE Experience Management Customer Case Study

In today's environment with increased hybrid and remote workers and high turnover in many industries, it is critical to optimize digital employee experience, or DEX. Watch this video to learn how VMware's own IT team utilizes Experience Management analytics and automation tools within Workspace ONE Intelligence to provide proactive support and decrease mean time to resolution (MTTR), resulting in improved help desk operations and employee engagement.
01:00 VMware IT Environment Overview
03:00 Proactive Desktop Support and Reduce MTTR
04:06 Experience Management Automated Insights, powered by machine learning
04:51 Troubleshoot Increased Boot Duration Example
05:18 Troubleshoot App Crash Rate Increase Example
05:56 Guided RCA (Root Cause Analysis) Tool, powered by machine learning
07:03 Experience Score Dashboard
07:31 Detailed Device Event Timeline
08:32 Troubleshoot High Memory Utilization Example
10:22 Troubleshoot High CPU Utilization Example
11:46 Freestyle Orchestrator and Creating Automated Alerts for Proactive Support
12:55 Hub Services Employee Notification Framework
13:42 Employee Communication and Survey Analytics
14:08 Impact to Employee Sentiment
14:30 Impact to MTTR (mean time to resolution)
14:55 Synthetic URL Monitoring
VMware End-User Computing (EUC) solutions empower the digital workspace by simplifying app & access management, unifying endpoint management & transforming Windows delivery. Follow the VMware EUC Blog to learn more: blogs.vmware.c....