WYZECAM SETUP TROUBLESHOOTING

[@mobileminer3098]

Ready to connect! Ready to connect! Ready to connect! Ready to connect! Ready to connect! 10 years later...

[@villcat9750]

😄

[@italiangirl2789]

RIGHT? LMFAO

[@rosie684]

Wtf I just got the V3 / Floodlight and here I am. Fucking thing is just sitting outside my house letting all the neighbors know it's ready to connect

[@mopar92]

Totally. Junk.

[@lcarterga001]

@@rosie684 🤣🤣 Mine too!

[@maynardcat]

I did all of this with my first Wyze cam 2, and it installed very easily. The second camera will not function, when you press the setup button nothing happens, no tone, no ready to connect, just silence. I tried several times so I believe the camera is just defective.

[@anahitavosoughian5278]

This is the same issue I’m having. Any resolution?

[@Ffffalllyalll]

The key for me in this video was when my man said that every network has a 2G and the reason I could not connect to the 2 G was because I need to forget the 5G, once I did that, all gravy. Very helpful, thank you sir.

[@user-my9su3cn5j]

Just what I was looking for. kzbin.infoUgkxOXxsTZ3ptV_Pk0fFl8bNZvVqeoqBQFwe They did go on sale a week after my purchase, talked with Amazon folks and got some money back. This is my only gripe so far with them. These are not perfect by any means, but so far they are doing what I hoped they would do. Range on the motion detection is about what I expected, same with night vision. Easy installation also, targeting a specific area for the view was also easy

[@Carto24]

How can I switch from 5Ghz to 2.5 on Google WiFi?

[@katiecherie25]

Your first tip about switching to 2G instead of 5G did the trick. Thanks for the helpful video.

[@wyze]

You're welcome! Happy to help, Katie. :)

[@beautifulminds1469]

Will a 4G work ???

[@DCayce]

"Everybody with a WiFi connections has a 2.4GHz network": wrong information. My Apple router has only 5GHz... no 2.4...

[@BetterOff735]

Same here. I have 5 GHz..no option to switch to 2.4

[@SirRommy]

My first V2 model connected to wifi easily but the phone notifications didn't work. Returned that one and on my second unit I had trouble getting connected to wifi. I did pretty much all the steps, reset to factory specs and rebooted phone. I finally went into my router settings, turned off the security features, turned off the 5Ghz radio, and rebooted the router (via the software reboot button). After a second (or third ?) factory reset and, the router tweaks, it finally connected. Before the router tweaks I did verify the unit was trying to connect to a 2.4Ghz radio. Right away a phone notification worked as well, once. I'll give it a cool off period to try the notifications again.

[@localone1597]

Thank you so much. I was having all sort of trouble connecting. I didn't have my phone on the right network. Thanks again!

[@anseryt]

Wyze is a Garbage system. I have many cameras. Initially they worked & now none work. DEspite 100s of attempts not able to install.

[@natalierodc1]

Just bought one today. I watch your videos with your daughter.. I was not looking for a camera, but I trust you which sounds so dumb as a consumer, but that is why I bought it. I do need a second camera at my house so it will be helpful

[@wyze]

Thank you for ordering from us! I'm not Dave (I'm sorry!) but I have been thoroughly impressed by how kind and supportive his fan base is. ☺

[@martinsenlori]

Having videos to walk step by step is nice. I think the last little bit is a little complicated for the average Jack & Jill. The whole security thing.

[@wyze]

Thank you for your feedback!

[@roshankckhatri9416]

@@wyze Someone Help ! Hello I have Wyze cam V3, it was working good for 2-3 months, after I bought and then one day suddenly, the camera stopped working and started blinking red and in app also the device name and the way to watch the live video also got stucked, i Deleted the device and tried adding the same device from the same account from same phone but later also tried from different phone and same account and also from different account, when there is a step to scan the wifi network, It scans but says, ' Cannot find specified network and later syas cannot connect to local network. I reset the wifi router change 5ghz to 2.4 ghz but also didnt worked, tried from different network also didnt worked, Someone please help me

[@ktnicolau5147]

I kept getting the "Connection Failed" issue when connecting the camera to the wireless network. It took me an hour to figure out that I needed to connect to the 2.4 GHz network. Yes, I knew this but I have two networks and connected to the wrong one. I also connected my phone to the 2.4 GHz network. I have had this device for over a year and not once have I ever heard a voice during set-up. I think it helps to move the camera directly around the QR code. It's a good sign when the lights blink yellow and blue, which means it's attempting to connect to your network. The last step in the set-up process should take about 30 seconds. If it's taking too long to connect, there's something wrong with the network. Don't bother waiting 5 minutes for it to connect.

[@iamtheinvisibleman]

Advice given in his first 30 seconds solved the problem. Initially I was unable to add new cam, advice on cam was to retry login credentials, that failed. then restart modem/router - that failed. He said to shut off wyze app, disconnect new cam, then retry. Worked .

[@johnforget5652]

MY WYZECAM V2 WAS WORKING FINE THEN QUIT. I UNPLUGGED IT AND PLUGGED IT BACK IN AND GOT A FLASHING YELLOW LIGHT BUT CAN'T CONNECT TO MY PHONE. ( ERROR CODE 90) NOT SURE WHAT THAT MEANS.

[@BJamie87]

Me too!!

[@3efreet07]

I've been stuck on the "setup" button step since the beginning. I don't hear any sound from the device. Please advise

[@danieljuarez8126]

How did you ever set up account?

[@rdvmailportal]

@@danieljuarez8126 lol Setting up an account is separate from physically "pushing the setup button" on the camera and hearing a voice prompt "Ready to connect". Anyone can download the app and setup an account without having to buy any Wyze product. That process just creates you an account on the server. Adding the device to the app requires you to physically push the button and waiting for the voice prompt (from the camera) "Ready to connect". The voice prompt doesn't even happen to continue on to the next step.

[@shanejones5885]

The very first issue he covered was my issue and it resolved it...thank you.

[@mathscience757]

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

[@thechisler]

I have plugged in my cam and the back light is yellow, no blinking just yellow. No matter how long I hold the setup button I get no change. I have unplugged and restarted several times using different connections and outlets, please advise.

[@klitz24]

King Caesar same here just yellow steady light. Any advise?

[@santiagocalvo5558]

How i fix that problem

[@fromthetophandbells1794]

Amazing no one answers the question .... solid yellow light on a cam already set up. No help here, I guess.

[@Ronnieleec]

I was finally able to get in touch with Wyzecam. My bricked camera will be replaced and I am happy about that. Thank you for the follow through.

[@wyze]

Wonderful! Sorry it was so challenging to get a hold of us. I'm glad to hear that your replacement is being processed. :)

[@jairzuniga4948]

Wow, lucky you. I havent had any answer.

[@michaelwhelan3708]

How did you get a hold of them. I have 2 of them I need to send back. I have a 5g only router.

[@michaelwhelan3708]

​@wyze how do I get a hold of you to get my 2 cameras replaced or refunded. Won't work on my 5g only router

[@mikedromo1]

Thank you! i needed to change my firewall settings from medium to low and everything started working immediately

[@wyze]

We're glad to hear everything's working properly for you now! :)

[@LeftyPencil]

thanks this worked for a concast modem but with low security, ironically the default

[@virmvd09]

@@wyze I am trying to do the reset, waited 4m and nothing...It does not say 'ready to connect'. Any suggestions?

[@mlfitness67]

I got tired of setting resetting and trying to scan. Gave up

[@mariahansen2164]

I've entered everything correctly and have checked all setting ate correct and can't set up the camera. It has timed me out 10 times! This is frustrating! Why does it keep timing out????

[@wyze]

We're very sorry to hear the setup process isn't going smoothly for you, Maria. If you'd like, please reach out to our customer support team so they can help sort this out at: support.wyzecam.com/hc/en-us/requests/new

[@makaiokalahama]

These are the most problem - ridden cameras to ever exist SMH

[@faithsetzer8775]

Trying to format SD card says operation failed and just keeps trying. Not sure what to do.

[@jenniferbrown-west782]

Hope you were able to return them for a refund. Lefun Cams are much better, so are YI cams. Wyze has horrible track record with their products, all but for the price which what good is price point when the product is poorest working on the market!

[@leighannpitts691]

Love the videos of you and baby girl singing!

[@mathscience757]

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

[@samsen201]

Amazing. If every Chines manufacturer would understand the value of a REAL CS such as what I see here..... BTW this camera was the best $20 I've ever spent. Especially love its in-house Time lapse feature. Fantastic.

[@wyze]

Thank you, Sam! We're glad that you enjoyed the video and that you're so happy with your Wyze Cam! :D

[@snail1720]

So bummed this isn't connecting to my internet. I don't know if I run on 5G or how to decrease the speed. Why can't you make a camera that works on 5G?

[@gerbsnider5757]

No shit! 2 of my cameras hook up just fine now the 3rd won’t and they say it has to be less. Even went to the garage to see if it went down 2.4 no luck! Stupid!

[@judyrobb9474]

I can’t connect to WiFi

[@migdaliarodriguez2081]

I'm having problems with the sound in one of my camaras it comes and goes ,what can I do to fix it ?

[@Iltar]

Im going to sell mine on offer up, this camera is really bad, it disconnects constantly and the its really hard to connect the camera if you update the firmware.

[@peterkay2406]

That"ready to connect" is creeping me out, it only needs to say that once! It continually says it and now that's all i hear in my head

[@RobbieAndGaryGardeningEasy]

I found out for ME, that the best way to RE-SET up a camera when you have to get a NEW Router because mine broke, is to "add new camera, start over, re-name the camera" then the app removes the first name, and ALL WORKS again.

[@wyze]

That is correct! At this point, there is no other way to change the network information for Wyze Cam. Thanks for sharing!

[@nikki-xc9kh]

Thank you for posting this!!

[@Ronnieleec]

I was really happy with my cams until one stopped working after firmware upgrade. I have reset a few times and I can’t get it to connect. I have been trying to get in-touch with Wyzecam and they have not responded to emails and my phone calls drop after 10 min on hold when I am number two or three in line. What is going. On?? I also ordered a version 2 when they sent an email and have no idea when it will drive. I sure hope they are not screwing customers.

[@wyze]

I caught your comment on the Tips On Tuesday video and I'm going to copy it here to make sure you see it. :) Goodness! That is a lot and I am sorry to hear about it! If you still haven't heard back from us, please give me your support ticket number so that I can move you through the process myself. As for the phones, we were overwhelmed with calls last week due to all of the news and missed way too many of them. We are so sorry that impacted you. For your order, I have happy news! You pre-ordered v2 and those start shipping out this week. That's why you hadn't heard anything yet. When your order ships out you will receive a confirmation email with a tracking number. Depending on when you pre-ordered, your order will ship either this week or next week. :)

[@SaumBodhi]

Power cycle and delete and setup is kind if hard to do when you're not anywhere near the damn thing.

[@DR3S1NGH]

Thank you! I was using the 5GHz connection this whole time.

[@judyrobb9474]

Dre S I have mine sent on 4g as it says. But I can’t stream anything else bc it’s not enough WiFi. I still have problems getting camera connected. I kinda gave up.

[@royaltyJkash]

So if you have a 5G connection you just can’t use it?! I’m so lost

[@jerryrubio9963]

No one talks about how to find 5ghz or 2.4ghz. If I can change it from 5 to 2.4, does that slow my computer down?

[@noolenfriddle6700]

@@jerryrubio9963

[@gergemall]

I’ve been working on this for too long . I have not rebooted my router but I’ll try it! Great video

[@mathscience757]

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

[@dylanhopkins6698]

Thank you so much I was starting to get really bummed but thanks to you your video you help solve my problem thanks

[@dylanhopkins6698]

I was on 5ghz

[@vyomps]

What's the best sensitivity to receive notifications for human movement? I have placed the camera in my house facing out a window. I want all humans in the 20m distance (up until the end of my driveway) to trigger motion but not the cars on the road past the 20m point. Any advice on which sensitivity for motion would be the best for that?

[@JOHN_COSMO]

I'm having trouble formatting my card on my wyze pan security camera can you please help?

[@jenniferbrown-west782]

Nothing new and Wyze knows it, but they keep selling them with faulty SD card readers. Horrible company, imo.

[@delawareweatherguy7586]

Hi: I had a dickens of a time this afternoon getting it connected. We have a 2.4 system but I had to go into my wireless settings and change them. A little inconvenient, but the picture is incredible. I have an outdoor camera which I got on Christmas. I charged it. And we are one week full into using it. I've set it up outside in a great spot and I haven't had to charge it yet. Incredible cameras. I bought two of the $20 ones and still INCREDIBLE pictures and functions.

[@mathscience757]

Please help me ? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone?

[@budivie9657]

it was working great, Now it won't ! I unplugged it and replugged it and I get nothing . no light at all!

[@21blackkat]

Same thing happened to me!

[@tianzhao7451]

If you have a phone with a small screen like an iPhone mini, then you might have to send the QR code to a device with a bigger screen like a tablet, or print the QR code out onto a sheet of paper. Once you have a bigger version of your QR code the camera might have an easier time recognizing it. This tip helped my girlfriend and I in addition to the points about 2.4ghz WiFi and resetting the camera

[@gabriel4101]

Got a new router from isp. Eero smart router. I have gone through the steps, but cameras say the can not find network. I have gone through the eero app to change settings,but can not find where to switch networks.

[@nikki-xc9kh]

Was having the same issue. I Kept reading the comments and I found the answer. If u haven’t figured it out yet, You have to basically just start over and go thru set up again. Click ‘add new product’ and go from there.

[@gabriel4101]

@@nikki-xc9kh The eero 5g network overpowers all others. I called Eero tech support and they turn off the 5g network so I could ad my wyze cameras. soon as I was able to connect, they turn 5g back on. My signal is the best it has ever been and all of my cameras are 100% operational. Thanks to eero tech support

[@dianneevans8642]

I've been trying to setup my wyze cam pan for 2 weeks now and im stuck on ready to connect, how can i fix this problem?

[@wyze]

Hey, Dianne. We're sorry the setup isn't going smoothly. Please reach out to our support team using the link below so we can help get things up and running: support.wyzecam.com/hc/en-us/requests/new

[@AkAtrendsetter]

I’ve been trying for MONTHS to no avail. I’ve reached out to customer service 2 times. If I could only get someone on the phone I’m sure that would help but sending emails back and forth doesn’t help when the customer has no clue of the background of networking and such. It worked for me before and just stopped. I’m so frustrated.

[@Bwajster]

I'm trying to setup the wyze cam v2 for the second time and the camera just isn't responding, the first time I was able to carry out the setup without any hazzels. After setup was completed for the first time, for some reason, I removed the camera from the app and i'm unable to carry out the setup again as the camera isn't responding. How do I setup the camera again ? The part where the camera responds ready to connect is where I'm stuck at. Kindly revert.

[@lyndanelson7087]

READY TO CONNECT WITH A YELLOW LIGHT BUT ON MY PHONE THE SCREEN IS BLACK WHERE IT SAYS OFFLINE. i TOOK TOOK THE PLUG OUT OF THE BASE STATION AND WAITED 3 MIN. THE FRONT PORCH IS WORKING BUT THE LIVING ROOM IS STILL BLACK SCREEN. CAN YOU HELP ME PLEASE?

[@rtcfpv1012]

I have very faint audio from my wyze cam pan. Can barely hear audio. Is there a fix to this?

[@beatrizaroca7096]

Maybe is a stupid question... does it work cordless, meaning that it can be unplugged after charged?

[@petergleba1786]

I am still learning the ins and outs of this camera. So far I am well satisfied. I have a 16GB microcard installed. Do I have to shut down the camera to replace it with a 32GB card?

[@wyze]

I am happy to hear that you are satisfied! It is a good practice to have them turned off when you put in a microSD card and I would recommend it.

[@adamr8628]

Bought two more recently. One doesn't talk during setup. Also, no sound from speaker during use. Siren doesn't work. Is there a volume setting? Can't find that setting anywhere

[@wyze]

I am sorry this is happening, there is no volume control. You may have a defective unit, I would try to contact support for this one. go.wyze.com/3Cwn4jg

[@sallybecker8399]

Can this be connected to more than one phone? Our son needs this but I would also like to be able to monitor this when he cannot as he works in a place that blocks phone signals.

[@Allaboutmepodcast]

My wyze cam has a solid blue light, but the bridge has a solid yellow. How can I fix this?

[@saitina1694]

I bought 2 wyze cam , the install went fine and then it asked for upgrade immediately , after 5 min it said upgrade failed and it stopped working ever since .. I removed the devise and tried to add it back but it always shows the solid yellow light (doesn't blink) . I tried to unplug , tried to press the reset button for 20 sec( no change at all ) , but nothing seem to work .. please suggest

[@czernyfeliscuzo4902]

Audio pick up(mic)is too sensitive even at lowest setting( 1 )and gives a very noticable feedback. -vice versa, cam speaker is too loud and is getting picked up by mic thus creating a very distorted sound.. any fix for this? I hope im not the only one having this issue.. Im really happy with my purchase since video quality is very clear and crisp. Plus installation and setup is very easy not to mention the very user-friendly app. Please patch/fix/resolve audio problem.

[@imboss3879]

My camera went down when I added a second camera. I am at work!! Is there nothing I can do from here?

[@richardcastro166]

Every 3 hours one stops working ..I got 3 around the house and 1 stops working

[@marcial9251]

the problem I have is that I put the camera on a cover to put it outside. to reset I unplug the plug from the outlet. still does not work it is very frustrating. To push that button I have to take the cover off. Is any other way to do this procedure. Help.

[@TheLifetraveler1]

I added two more cameras. I added them to an existing rule with the other cameras. But they're not showing up on my main screen with the existing cameras.

[@michelleemily6347]

The set up button is not prompting ready to connect. How hard do you press it? I’ve tried lightly and harder and now the button is bending slightly into the hole. How on earth do I set this up? Light is staying on flashing yellow.

[@raymondrak961]

My issue when powering the Wyze cam and connecting again was a steady yellow light light and then apparently shutting off. The factory reset fixed this.

[@DJ-zt2ml]

When will wyze repair the playback function on wyze doorbell timeline section of app? Always getting error message that says no player available. This is really ridiculous. Why can't wyze just send the video player already.

[@DurdenTyler21]

This Camera and company are having really hard time.... the problem with QR codes and failure to recognize the SD cards is rampant... it's getting old and idk how this company can press forward with these problems.

[@denisepowers9977]

my QR scan code is to big and the bottom is covered up the "next" so it wont scan. help !! trying to research it, hopefully i can figure it out

[@md.ridoyhossain2895]

The red light is always on. Not ready to connect... I don't know if the push button is working... What should I do now? It would be great to give a video link of it. Please help.

[@wyze]

Hi there! Our support team would be glad to look into this further. If you haven't already, you can reach them by submitting a support request using this link: support.wyze.com/hc/en-us

[@yolandamccrea2827]

I don't have a router. It was working fine for 1.5 years without a router. What else can it be?

[@Ta47755]

Hi, can I set up where the alert records more than 12sec? Perhaps 2 or more mins. Currently, If I don’t review the alert right away, I’m not able to get a full details of the incident. 12 seconds is not enough. Please help. Thanks

[@insidertech10]

I just got a new router the other day and now my Wyze cam v3 and floodlight cam is not connecting to the internet pls help

[@brendakwiatkowski1618]

When I get to the "Select a network" it shows my network but indicates that it is locked which it is not. I have checked my settings and confirmed that it is not locked. If I attempt to connect, the connection fails

[@BloodyKnives66]

Mine keeps saying "can not find specific network name" ???? What does that mean? I already tried emailing customer service and zero help

[@theeabster1983]

I would like to change the internet that it's on. When I first set up the cameras I connected them to a Comcast internet , since then I have purchased a separate Verizon internet service I would like to switch them over to that it seems to be a little bit more reliable. emphasize on the( little bit) For the life of me I have looked over the app and cannot figure out how to change it. Any help would be appreciated thanks

[@nikki-xc9kh]

Same! Maybe someone will answer

[@nikki-xc9kh]

the eabster the answer is below, you have to just hit ‘add new product ‘ and go thru set up again.

[@AppyBuilder]

I was able to setup the cam 3 and view camera thru my smartphone. However, when I try to connect remotely, it doesn't connect. Please assist in troubleshooting

[@angelparis2071]

I did all this steps and still say “can not find network”? The other wyze camera works find.

[@godfreydomingo-vd6hq]

Ready to connect takes forever, isn’t there a manual code input? I tried several angles and distance and it didn’t work.

[@wyze]

Hi Godfrey. Let's get you set up with our Wizard Support Team to ensure that you can get set up with what you need quickly. Please submit a support request using this link: support.wyze.com/hc/en-us

[@plangan]

So if by chance the Wyze cam disconnects, is the only way to reconnect by deleting the device and going through the set up again?

[@caseys5820]

Peter Langan PawPatrol

[@mathscience757]

Most comments indicate that operating this camera is a ''nightmare''. Please help me ???? I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud? Why is it so complex to operate this camera with my cell phone? All attempts to operate the camera have been unsuccessful. The only choice left to me is to return this camera.

[@Debid42]

I have had my V2 camera connected before but now I cannot connect. I have a 5G Wi-Fi only! What to do? Please help

[@Breal191]

I have a solid yellow light that won’t go away. What should i do?

[@wyze]

Hello there. For this one, we'd recommend working with our support team because they're better equipped to help resolve these kinds of issues and to ensure that you get help quickly. Please submit a support request using this link: support.wyze.com/hc/en-us

[@huudang3419]

having problem with scan barcode? DO NOT listen to Wyze 'hold the Camera 5 inches', it never works! after trying several times with different distances and it still not working, you should try: #1. Reset to the factory default by press the 'Reset' button for 10 seconds, the Red light will turn off and then on with a solid Red light (not 'Ready to connect') #2. Press the 'Reset Button' to hear the 'Ready to connect' #3. Here is the important part, hold your phone with Barcode and start from the distance 20 inches (not 5 inches even with the tablet) and then very slowly move close to the Camera This worked for me!

[@mathscience757]

I tried to download the software for the Wyse cam v3 camera, they say free but they ask for my credit card. There is so much internet fraud that I don't trust giving out my credit card. Is this a possibility of fraud?

[@marthacarvajal47]

Thank you!!! This Video helped me get the cam to work!!! I was giving up! Thanks again!

[@wyze]

You're welcome! Happy to hear that we were able to help! :D

[@remediosharica9871]

@@wyze i still can't connect my wyze cam pan.

[@kevaughnreid7219]

My camera does not blink yellow after solid nor say ready to connect

[@efrensaclolo7021]

It won't connect to my Wifi,, tried several times always failed,Is this sign of that's it is done?time for a new one.?

[@leticiagarza6107]

I’m having a problem with my Cam Pan not recognizing my brand new San Disk 32gb sd card. I’ve inserted sd card and it does not make that sound you mentioned in another you tube. Plus on my camera entry it says no sd card inserted when it’s in there. Help?

[@JG22003]

Any estimates on the motion sensor fix? I Havnt had mine on since it sent me a hundred notifications of Videos with nothing moving. Lowest setting too.

[@wyze]

We actually don't use a motion sensor. WyzeCam operates using a pixel comparison algorithm to detect changes in the scene and, unfortunately, is a bit too sensitive right now. You're probably getting videos involving minor movements or lighting changes (which look like nothing if you're looking for actual movement). We're sorry about this! It's one of our top priorities to fix.

[@supaframe1]

Ok i have a wyze 3 we did a reset our problem is we get login to our network and move to scan there is already a QR code showing so we dont get the message from the cam saying i heard "QR Scanned we have tried a lo to different things 1 our camera setting ( the camera scans other QR codes no problem ) ( but if we do click 1 Heard the qR code and move to next the unit keeps saying ready to conect . any idea why and what to do .

[@bbobb2190]

My wyze camera light stayed a soild yellow. Why doesn't it flash or turn blue?

[@garynbeaver]

Me too

[@Lovelisatoo6969]

My cameras are not recording events, I've checked everything, they were recording but I noticed the past couple days they haven't recorded anything. Memory card is fine and has alot of space, I've reset the cams, I've checked my settings. I don't understand

[@anneyrose]

Oh thank you just couldn't figure out the 5g thing I have 3 and don't remember doing that with my other ones ? But it worked!!! Thanks, had trouble with the scan 🤪

[@wyze]

That's great to hear! Thanks for letting us know. 🙂

[@Knarf14]

Ive had a couple of cameras up and running for few years now on verizon network , bought another camera today but it wont connect , whats up

[@tiffanymckeen483]

PLEASE HELPPPPP!!!!!!! My Wyze cam is connected to the home network wi-fi. Whenever I leave home I try and view my camera on my cellphone to check in on my animals, but it will not let me. It keeps showing me connection failed or camera not connected. I have even tried my mobile data only when I'm home and it says the same thing, but as soon as I connect my mobile phone to my home network wi-fi it lets me view it perfectly fine. When I am away from home the app still sends me alerts and playback videos of motion and I'm able to view them but can't connect via live stream. Please help I need to be able to check on my animals when I'm away from home because one of them has severe anxiety every time it storms and I'm not home. Anxiously awaiting your reply.

[@DjPositiveP]

I did the webcam firmware on my Wyze Cam v2 before connecting to my phone. Now the link just blinks blue but it is not speaking “ready to Connect” were should I go for help setting it up?

[@demmiethomas6348]

I need help my camera(2) doesn’t have a yellow light, no light is lightening up. On both cameras I purchased.

[@acook6657]

Grabbing the camera too firmly can push the base into the reset button and cause loss of the cam. After many many tries to connect again using my cell phone we loaded the Wyze App onto a tablet and the camera read the QR code immediately.

[@sykoskid]

i have two v2 pan cameras and they both not showing no lights at all, not even after restart or setup, and changing to working camera cords, also i did the sd update to factory reset cameras, these cameras are 49.00 each, thats 100 dollars gone in 6 months time. wheres the warranty. troubleshooting doesnt work.

[@charlierocha2629]

Just got a wyzecam yesterday I don't think the wire that came with it is the right wire, I cannot connect it to an outlet or the wyze cam how do I connect it to the outlet

[@wyze]

Hey there, Charlie! It's tricky to troubleshoot this without knowing more details. The best step would be contacting our customer support team so they can help sort this out at: support.wyzecam.com/hc/en-us/requests/new

[@chilo1234]

I just renamed my internet network and all 4 of my cameras stopped working, how do I reconnect them? I guess it's looking for my original network name and didn't find it since I changed the name? so now how to I connect the cameras with my cam plus features to each cam again?

[@wyze]

Hey Cecilio! If you change your network name and password to be the same as your old internet network, the cameras should start working again. If you'd like to update them to use the new network info, this will require a reset of each device and a fresh setup. You'll be able to link them back up with their Cam Plus licenses after the reset. If you need help with this, please reach out to our Support Team at go.wyze.com/3dmjm1u!

[@jerryrubio9963]

No one talks about how to find 5ghz or 2.4ghz. If I can change it from 5 to 2.4, does that slow my computer down? Also , if I want another person to use the camera app(s) on their phone, do the other persons have to create their own account with wyze?

[@wyze]

Hi there! Thanks for reaching out. When setting up a Wyze device that requires a 2.4GHz Wi-Fi, you'll need to connect your phone to that Wi-Fi network to do so. Typically, you would find separate 2.4GHz or 5 GHz networks when you set up your internet system. Some systems have combined 2.4GHz and 5GHz Wi-Fi networks. If you're unsure how to find your 2.4 GHz network, we would suggest contacting your internet service provider. With the networks already being in place, you shouldn't have to "change" anything since you'll be connecting your Wyze devices to a Wi-Fi network that is separate from the one your computer would be connected to. Lastly, if you wanted to share your device, that person would have to download the Wyze app and create an account where you'll send an invitation to the device you want to share. You can find out more about that here: support.wyze.com/hc/en-us/articles/360032408852-How-to-Use-Sharing

[@sherbear228]

Omg that's Claire's dad! I couldn't figure out where I recognized him! Hi Claire's dad!

[@concretesurfer89]

Why am I not able use the microphone. It sends me to my settings but there is no microphone to turn on

[@ellenhorn7626]

Hi...I just got mine and tried to set it up. First problem...there was no film to remove so I'm questioning if I got a new camera or if this was a return because..Ta Daa....nothing happens when I plug it in. No yellow light...nothing.

[@wyze]

Hi, Ellen! Sorry to hear about this! Was there a bag around your Wyze Cam when it arrived? Definitely sounds like SOMETHING there is a dud! Do you have a different adapter and power cable (such as for a phone) that you can try? It may be the power supplies and, if so, that will mean that we can get you up and running faster. :)

[@TheBlazeby311]

Having trouble with my camera, it said it can't find my network. I tried all the steps. This is not my first setup. I have 3 other cameras on my wifi working just fine. I also have installed cameras at family's house all working fine. Is it possible that this camera is defective?

[@wyze]

Hey there, Danilo! Thank you for reaching out and we're sorry to hear that device is having trouble setting up properly. For that error message, we'd recommend double-checking your network name and password for any typos. If the issue persists, please reach out to our customer support team at: support.wyzecam.com/hc/en-us/requests/new

[@elliottroca]

The light is solid yellow and not blinking and won’t pair