xTool D1 Laser - Manual Firmware Update and 'The Switch'.

[@kennethandjoannjewell999]

No idea why they have made this so complicated. Thanks so much for clearing this crazy issue up to me and I’m sure many xtool users.

[@terrymoore1978]

I've been searching for hours to get this to update. Couldn't find any information until now. Thanks. Definitely helped me

[@dkbrown1060]

You are more than welcome and glad to help! I didn't even know about it. You won't guess how much time I wasted trying to do an update. Had to share the info. so others wouldn't have to suffer.

[@Democreous]

Oh. My. God.... I just spent 2 days on the lightburn forums running Linux commands in terminal to try and get my USB port to connect in to my chromebook, thinking it was a software issue.... A 14 minute video about flipping a switch is well suited to my reaction here. THANK YOU!

[@thecooneyboys]

Thank you so much!!! Kept getting extra cut lines no matter what we tried and nothing seemed to fix it. We just did a reset and firmware update by following your instructions and we are in business! Thanks again!

[@davidsohlstrom6977]

Received my D1 today. Went together with no problems. Did take a couple of tries to get update. Just when out and checked my switch and discovered it was on the rotary side. Moved it to the reset side. Thanks I would of never found this with out your help.

[@kellyavery1169]

strange, rotary side is the update side

[@alyson-nikki-gerling1803]

Thank you so much! I had the switch flipped away from rotary plug in. I made a note so I know next time that it needs to be TOWARD the rotary plug in.

[@BLagather]

The latest video xTool D1 - Unboxing and First Use for xTool D1 shows this switch for ~1second. If it wasn’t for your video, I wouldn’t have known what i was looking at and gone back to pause the video. It looks like the latest version of the software has a little picture popping up saying to flip it one way for update and back when done.

[@dkbrown1060]

They did add it to the LaserBox basic screen when you update the firmware that way. If you do it manually using the help page it isn't mentioned, but they give you all the rest of the steps. They aren't much good without step one. First mention of it is on page 20 of the Trouble shooting guide. First place I'm going to look. I just thought it was worth mentioning in case someone else was having the same issues.

[@glennsperry3rd182]

You brother just made my whole week it worked perfect thank ya.

[@TheLouisianaHobbyGuy]

The manual updating and information on the switch are in the support files and on the support website.

[@viperdesigned]

Thanks! They just added them not too long ago. Page told you how to update but nothing about the switch before and you got scolded for mentioning it. They had one tiny mention in the firmware update screen in LaserBox only. If you weren't using LaserBox, you wouldn't know.

[@TheLouisianaHobbyGuy]

@@viperdesigned Yeah, I find the support from this company truly lacking! They're more a marketing company selling a basic laser at designer prices.

[@viperdesigned]

@@TheLouisianaHobbyGuy I love them selling things they don't have yet. I did preorder a 20w, but after 3 months of excuses and delays I cancelled it. I would still be a couple thousand people away from getting it.

[@TheLouisianaHobbyGuy]

@@viperdesigned Yup, money, money money money! 🤪

[@wispaflutes]

@@TheLouisianaHobbyGuy I watch your vids too, thanks to everyone, its helping me as a beginner on the D1

[@apostoliccontender349]

Greatly appreciate this video! I was trying to upgrade Firmware and nothing was happening. I did as you suggested and viola!

[@brianlingham8629]

Tha k u I've had my D1 for 4 months 2mins of you video I'm good thanks

[@ben2337]

I had the same issue with the firmware not upgrading. I tried and tried and it was like the motherboard wasn't connecting to the pc. Last ditch effort I inspected that mobo and noticed that little black wire with the silver cap was touching the processors housing unit. I turned the wire slightly away from the reset button and I can update the firmware now.

[@cocuyona1]

Viper...what does the RESET button do? if you push it, does it take you back on the firmware version? and you then have to do the update again?? thank you!

[@viperdesigned]

It will just clear it's brain and resets everything. Had to use it a few times because the D1 was acting up. Not sure how you would revert back to the old firmware. You would have to get the old firmware update files and even with that it would probably say it already has a newer version installed and quit. Mine isn't broke so I'm not fixing it with the updates just yet.

[@MarieWoodlifelonglearner]

this video is exactly what I needed! Thanks!

[@johnbritt3738]

Thanks ! I'll give it a try in that order..everything works except the laser and fan will not come on ! It moves as it should but no laser or fan ! I have triple checked myself..i will perform switch reposition in the order you described ! Hope it works !!!

[@viperdesigned]

You might want to pull all the plug ins and look down in them closely to be sure one of the tiny pins didn't get bent over. No fan or laser means it's not getting any power. The crosshairs should come on anytime the D1 is on..

[@johnbritt3738]

Will do...i did find the switch in the position you said it shouldn't be as well

[@bigfishbunny77]

Thank you! This isn't in the instruction or assembly manual anywhere.

[@tommarinos4100]

When you use Laserbox Basic software to Check for Firmware, after you connect the xTool D1 Laser by selecting the COM port, you are prompted with a dialog box that displays the switch and its location. As Viper Visuals noted the switch must be pushed to the left in order to write on the mother board. This is illustrated in the diagram of the dialog box. Your update is done in less than 1 to 2 minutes. Once its done, push the switch to the right to lock any writing on the mother board.

[@viperdesigned]

The description clearly says "MANUAL D1 FIRMWARE UPDATE",,, ( I will added it to the title ) This is for people that don't use LaserBox anymore and are told to do a firmware update like I was. When you go to their support page the most critical step is missing. The picture and message were just added to LaserBox not all that long ago. Say something about it and you are the problem.. Seems to be a list of people below that didn't know about it either,.

[@kittyrings]

@@viperdesigned ABSOLUTELY CORRECT, VIPER. I saw your video about the switch...and yes my laser head banged the damn rails and sometimes did a dance. I rechecked everything, and this time put the switch back towards the silver start button on the machine. Yep, all is well. She doesn't try to give ya a lap dance anymore. LOL. This is my first laser and I've learned a great deal from you. You are about the only one I found doing the D1 more exclusively; that alone is a big help to us D1 users, and even more to the NEWBIES such as myself. Thank you!!!

[@tristaprice4579]

Hey have you had left switch triggered error ?

[@Eric-bh6ie]

Man I've been wondering what way it had to be.... thx a bunch. I also just noticed on the mother board right behind the switch is says upload

[@craftsmadepersonal1096]

Thank you soo much! It worked!

[@JoseGarcia-rn2gj]

Hello, your video helped explained a lot of questions I had. I unfortunately tried your method and it didn't work. I keep having issues with the system. For some reason I start a project and randomly it stops. It says that I cancelled the task. Do you happen to know what the issue might be? Thank you in advance.

[@viperdesigned]

Thank you for the comments and wish I had an answer for you. I have been hearing a lot of that and changing USB cables and/or using a different USB port seem to be the only advice I have seen. I am having the same issue with my 20w Pro. I will stop in the middle of a job and leave the laser running sometimes. Not dependable at all and afraid to use it. Have sent 3 messages to xTool and have not received a single reply yet.. If you hear of anything or find a cure, please let me know.

[@3PJPriest]

THANK YOU!! Exactly what my problem was!

[@trestanokartodikoro2823]

Hey @Viper design. I have some issue with my Xtool d1. Everything is working good,but it burn slow. What’s the problem.does I need to update it ? I already press the reset bottom. Still same.

[@viperdesigned]

There is a lens over the end of the laser. Look at it closely to see if it is dirty or even cracked. Most times when I hear about power loss or slow burns, that is the problem.. If your lens is fogged, you can clean it with alcohol. If it's cracked, contact support for another.

[@trestanokartodikoro2823]

I don’t see any cracked and already clean it with alcohol.😔

[@viperdesigned]

@@trestanokartodikoro2823 Wish I knew what to tell you other than contact support. They should have a test to verify the power being put out and be sure the laser is working correctly.

[@trestanokartodikoro2823]

@@viperdesigned thank you for your reply 🙏🏼

[@trestanokartodikoro2823]

@@viperdesigned is working correct now. I clean the lens and update the firm and working like a new machine. Many Many thanks to reply on my comment 🙏🏼 Have a nice day 💪🏻💪🏻💪🏻

[@tylere791]

I can’t even get my xtool to work. I got it two weeks ago and I can’t run run it because it says I need to update the firmware. I try and update the firmware and it fails everytime. Someone help I haven’t even been able to use my laser.

[@viperdesigned]

Hello Tyler, Sorry to hear that! What kind of system are you using and do you have it hooked directly to the computer with a USB cord? Have seen a lot of problems with Macs lately. Have you asked in their facebook group? Someone there will have an answer for you. Try the xTool D1 Official Group. btw.. Just for kicks try the switch the other way ;) Let me know how it goes. I'll watch for you..

[@tylere791]

@@viperdesigned I actually got it to work! I’ve been doing some practice stuff on metal like business cards I bought. Just tinkering around getting used to it. Im using laserbox currently. I downloaded a trial of lightburn but I’m unable to find my xtool on their list.

[@viperdesigned]

@@tylere791 Nice!! Good job! There is a configuration file you have to download and install to get the D1 to show up in LightBurn. Check out this page. It's below all the LaserBurn pics.

[@viperdesigned]

support.xtool.com/hc/en-us/articles/4414120232983-User-Manual-for-xTool-D1-LightBurn-Software

[@tylere791]

@@viperdesigned did some pretty sweet tumblers with my rotary last night!

[@carolinephipps-carter4518]

Hi. Having problems with my d1 {UK England}. Brand new, out of the box. Tried to update firmware but then machine became unresponsive after I'd done it. I have noticed the firmware update failed. Thanks for your video. I followed all the steps and still nothing!! I have to add this is the 2nd machine I've purchased this week. Same problem on both machines. Any help would be so apprecicated. I've tried through Amazon support but no contact with the seller still.

[@viperdesigned]

Sorry to hear about the problems you are having. Not too uncommon I'm afraid. I have not updated anything of mine for that reason and working just fine. You might find something useful in this page. Maybe roll it back to when it did work. support.xtool.com/hc/en-us/articles/6233607470487-Notification-of-the-Update-of-Beta-Versions-Laserbox-Basic-V1-3-0-xTool-D1-Firmware-V003-

[@carolinephipps-carter4518]

@@viperdesigned Thank you

[@Dancopymus]

Hi friend. I recently bought my xTOOL D1 Pro; I was working today (26 Feb 2023), when I opened XCS, an update message appeared, which, I confirmed (Update successful). After that, the machine no longer recognizes the USB and is no longer working. When I click Process in XCS, the following message appears: "The device is offline. Please connect the device." Is it possible to do a Factory Reset on the machine? I need a solution, please. Thanks

[@viperdesigned]

Have you tried restarting everything? Computer and all. Try it again. There is a Reset button on the board but it just resets the basic configurations, not firmware. There is a manual way to reset the firmware. I would check support.xtool.com for the current files and information on that. Hopefully a full restart does the trick.

[@Beefdr]

Having the same problem. Resetting and rebooting machine and computer did nothing. First it wouldn't home, now it won't respond at all.

[@Dancopymus]

@@Beefdr I purchased and am using LightBurn normally.

[@karenkrebs6253]

Great video but after following your instructions after clicking start it just continues to say baud connect 115….(can’t remember exact numbers) any ideas?

[@viperdesigned]

Sorry about that! Hate to see anyone having troubles! You might check their support page. Seems I remember a special driver some systems needed. I didn't need it and don't remember exactly. You can ask in their Facebook group also. Someone there will help and point you in the right direction. The xtool D1 official group.

[@lauriezayed8749]

Before i found your video i updated the firmware but now my motor is locked up, i read somewhere is maybe because i installed the firmware for the d1 pro and not the d1 because i thought i did have the d1 pro.. so does anyone know how i change to the d1 firmware?

[@lauriezayed8749]

also xcs is not even recognizing my machine now :\

[@viperdesigned]

Wow! You would think there would be some type of checks made before allowing the Pro firmware to be installed. You will most likely have to do a manual update with the correct firmware. I did one in the video but I would check xTools support page for 'Manual Firmware Update"(?). I would say it's easier now or the steps may have changed. This video was done 2 years ago... Hope you get it figured out! The Official xTool group on Facebook might be a good place to get some help also if you need it.

[@Humble-Engine]

Thank you

[@matthewbickham4065]

Mine just magically stopped wanting to perform framing prior to doing a burn. The laser fires up and will burn if I want but I like to frame prior to burn. Ya mine crashes in to the corner also.

[@viperdesigned]

There is reset button on the board. Try pressing it a few times then restart the D1 and the program you run it with. That seems to clear up a lot of things.

[@LearningwithMrJay]

Thank you😢🎉🎉🎉🎉

[@Beefdr]

Is this also for the d1 pro?

[@viperdesigned]

Hello! Yes.. You will need to flip the switch in order to update the firmware on the Pro also. It should be labeled better and easier to find. Flip the switch to the 'Upload' position to do the firmware update.

[@MrShamrock56]

Mine won't even turn on,it just flashes blue by the sd card,how do I fix this,I can't even connect device to do an update??

[@viperdesigned]

Unplug all the cables plugged into the board and try to turn it on. If it comes one, one of the wires was plugged into the wrong place. Other than that not much to them to go wrong. You can try the xTool D1 Official Group on Facebook. There are people hanging out there that may know something or have some connections to get you an answer.

[@MrShamrock56]

@Viper Designed I've tried that,I think it happened when I downloaded lightburn on a 2nd computer, it work for a minute and then shut down and I can't turn it on since,I'm panicking now

[@viperdesigned]

@@MrShamrock56 Don't forget the Pros don't do anything (No Fans or anything) until you start a Frame or Cut. Didn't think mine was working at first..

[@mrsdizi1234]

Is it the same for the d1 pro?

[@viperdesigned]

Yes,, they did a better job labeling the board also.. Look on the bottom of the board if it's not on top.

[@wethepeople6941]

I keep getting sorry firmware upgrade failed. Status light is blue and USB not connecting.

[@biwinningduhh]

I’m having the same issue, brand new d1 pro and couldn’t get it to update. Did you fix yours?

[@wethepeople6941]

@@biwinningduhh yes.

[@wethepeople6941]

@biwinningduhh try your computer first. Turn off security setting firewall may prevent the program from uploading to your pc

[@OffGridOverLander]

I can’t get mine to even connect to my laptop since I received it and the company won’t reply to my emails. Sadly I can’t even get to the point of updating firmware. I think my problem is that they have not gotten off their a$$ to update their software to talk with macOS Monterey.

[@viperdesigned]

Do wish I could help you but I'm not up on the MacOS thing. Would love to one day. Do you Facebook? You might try leaving a comment in the xTool D1 Official group. Someone there can help out or there are a few direct connections hanging out that can get you an answer.

[@OffGridOverLander]

@@viperdesigned thanks for the offer, but ironically I just tried again today after taking a break for a couple days. I dunno what I did different but it finally connected and I burned something. Only issue I see is that the firmware is V40.xxx something, not the V1.1 that you see in any of their literature. Now I just need to start up light burn and see if I can get them working nicely together

[@viperdesigned]

@@OffGridOverLander They just released a new firmware update. I'm not sure of the number off hand but I will be holding off on it from what I see. If it ain't broke, don't fix it I say.. Had an experience myself you might consider. I had a lot of weirdness going on and updated everything, tried everything.. Ended up being an unshielded USB cable. Go figure. Make sure you use a good cable and route it away from anything the best you can. Keep it away from any electric cords..

[@moniquerios6380]

@@OffGridOverLander I’m having issue connecting with my Mac as well. Any suggestions?

[@OffGridOverLander]

@@moniquerios6380 I have mine working finally, but in all honesty I have no idea what I did to get it to work. I had tried everything I could think of or searched for, with no obvious winners. The mac 340 drivers, disabling the firewall and the built-in anti-virus (the part where you do some Terminal modifications in recovery reboot) and a few other things. After taking a couple days away from it, cause by that time I wanted to throw the MacBook out the truck window while going down the highway, I tried connecting it again and it worked. I'm sorry I can't help you more than that since I have no idea what fixed my issue. I was going to take it to the local shop to have them figure it out the very next day, maybe the laptop was sensing that and got scared??

[@mickmotly4083]

I can’t even get to this point my cable from the X servo motor to the laser head is to short to even route the cable so it doesn’t pull on the cable so hard I’m afraid it is going to break . Terrible quality control on this issue. I’ve sent an email ….. see how long it takes for me to get machine up and running! So a 3$ cable is keeping me from using a 600$ machine , what a joke!

[@viperdesigned]

The cables do work. The instructions suck!,, Try this kzbin.info/www/bejne/oXSyiXSqrcuoatk

[@pjpumpkin3370]

I don't like this. I love it. I'm glad you're a persistent little prick😉(that was so, funny it made me spit coffee). Now I've had to subscribe.

[@bigmd1343]

It is labeled on the bottom side…. 😂 just sayin