ZENDESK vs FRESHDESK

[@Ashton351]

Great job with reviewing each honestly.

[@Ashton351]

As an indie developer growing a startup, Freshdesk does everything I need and feels powerful. BUT, right now I'm going through a backlog of hundreds of tickets, and the UI is annoying: most selections are from drop-down menus and so take 3-4 clicks to find, open, select, and save. The button / menu layout can't really be customized. Automations are easy to create but then difficult to manually trigger.

[@dominiccx]

Thanks for the feedback Ashton! Really good points.

[@chrisfox4418]

I believe they do have a separate CRM called FreshSell similar to Zendesks offering

[@dominiccx]

They do? Good to know, they seem to be doing a good job as well then.

[@MarcoMul]

It comes across as quite a quite coloured "comparison" of the two tools. Comparing real options instead of looking up some stuff what others say, would have been nice.

[@dominiccx]

You're right, i am planning on making a video about how things can be done in Freshdesk too.

[@chrisfox4418]

❤❤❤❤ I need this!

[@Gralio]

Haha I liked the disclosure

[@dominiccx]

Haha, I thought I gave it away throughout the video..

[@beckyv710]

You have never used Freshdesk? How can you compare it? You just compared data that people can find themselves on the internet.

[@dominiccx]

I have in the meantime. Still a stitched together tool in comparison to Zendesk. Freshdesk is great for small companies.

[@FreedomBakery-dq6ic]

Too bad Zendesk has decided to become extremely expensive by doing everything they can to force Support users to switch to a Zendesk Suite plan.

[@dominiccx]

Well now it gets even worse with Ai as they want you to pay for Bot resolutions individually so it's a suite + pay for service 😅

[@ryan18462]

Feel like intercom is overpriced

[@dominiccx]

If you don't like that, wait 'till Zendesk increases its prices starting July 12th.

[@ryan18462]

Noooo really? Bro what do you think about Zoho for Shopify?