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@Katie-by2tl 6 күн бұрын
Was trying to figure out if there was a hiding place for the litter remover, apparently Mine never came with the piece😐
@PetPivot 6 күн бұрын
@@Katie-by2tl Is there a problem
@PetPivot 24 күн бұрын
facebook.com/share/g/15caUmgLwz/?mibextid=K35XfP Honey this is our facebook group where you can share any questions you have about cats and kittens. Looking forward to your entry!🐱
@kaileybutner9636 25 күн бұрын
@PetPivot I accidentally threw away the "Litter Removal Screen". I thought it was leftover packaging! What do I do now if I still want to dump the litter?
@PetPivot 25 күн бұрын
You send your order to this e-mail address and we process it for [email protected]
@kellyhooper6518 16 күн бұрын
I did the same. Did you ever find out if there’s another way to do it or do you have to buy the piece?
@autumnjones2292 Ай бұрын
I've had it a few months and I've had a few issues. It moves while my cat is on the ledge of it and a couple times it has dumped the litter by itself.
@PetPivot Ай бұрын
@@autumnjones2292 Honey, is this still the case? You can send this question to this email address, [email protected] and we will deal with it in time
@lilyr7221 14 күн бұрын
I have the same issue too and the machine would go on self cleaning for no apparent reason and empty the whole thing. It’s annoying!
@PetPivot 13 күн бұрын
This is because you did not remove the clear sand clearing baffle, you can watch this video kzbin.info/www/bejne/bZPboKmoqbh7edU
@PetPivot 13 күн бұрын
@@lilyr7221 这是因为你没有拆掉清沙挡板，可以看这个视频kzbin.info/www/bejne/bZPboKmoqbh7edU
@bcchaker2009 Ай бұрын
I placed an order from your website and havent receiced an order confirmation email from you. The support number on your website does not work either.
@PetPivot Ай бұрын
Okay, we're on it for you.
@PetPivot Ай бұрын
You can send me the information of your consignee and I will check it for you. This is my e-mail address. [email protected] You can contact me above
@christiandeltoro5128 Ай бұрын
Piece of fucking shit product doesn’t work right out of the box it doesn’t even self level fucking trash ass product thanks for saying my time and money
@derikgil2735 Ай бұрын
It doesn’t work as soon as I turn it on the light is blinking on and off. Any help before I return it
@christiandeltoro5128 Ай бұрын
Same issue here lmk if you found any solution
@audreygilley5462 Ай бұрын
Did y’all ever find a solution??
@PetPivot Ай бұрын
Dear you can try to reboot the machine and follow the product manual
@loresquino4633 9 күн бұрын
How do you reboot tha machine@@PetPivot
@PetPivot 6 күн бұрын
@@loresquino4633 You can unplug the power supply ao, you can refer to the product manual for details.
@Teerada-vt2do Ай бұрын
I turn it on and it just dumps the litter. What is the problem?
@PetPivot Ай бұрын
Honey, you can read the specific instructions on my homepage
@Teerada-vt2do Ай бұрын
@PetPivot Hi thank you! It turns out mine was faulty and we got a new one, it works great.
@PetPivot Ай бұрын
@@Teerada-vt2do Thanks for liking it, feel free to let us know if you have any questions and we'll respond as soon as we see the message.
@PetPivot Ай бұрын
@ 🥰
@tutu717 27 күн бұрын
I have the same problem for the first time using it! It just dumped all the litter!
@YunaYukiShow Ай бұрын
I just bought it for my kittens, I accidentally threw away the cat litter removal screen. What do I do?
@PetPivot Ай бұрын
@@YunaYukiShow This is our email, james@petpivot you can contact us, we will deal with it for you
@kirstymackenzie2437 Ай бұрын
So beautiful!! Looks like a bit of a Bengal cat. ❤❤
@PetPivot Ай бұрын
🥰
@PetPivot Ай бұрын
He's a Maine Coon.
@SudenazKaplan-j6e 2 ай бұрын
Ay çok tatlı ❤❤
@PetPivot Ай бұрын
😸
@loriebrown3222 2 ай бұрын
Cats don't always win at " stare down ' lovely cat!
@PetPivot Ай бұрын
Yes, cats are different.😸
@mommatis8275 2 ай бұрын
You look so sweet and so gentle you remind me of a cat I had his name was wolf she never ever got past 3 and 1/2 lb when she was 18 and she died and she was so curious about everything just like you you are so adorable and so sweet❤❤❤
@PetPivot 2 ай бұрын
Thank you for your love. I'm sure the Wolf will be happy in heaven
@katyamaji2887 2 ай бұрын
I really liked this box until I realized the litter screen doesn't come off. How am I supposed to thoroughly deep clean it? That's a weird feature to not have. Has anyone ever removed it?
@PetPivot 2 ай бұрын
Dear, we can't disassemble the internal parts of this one, but the sand bin can be disassembled and cleaned, I will post a cleaning video on my homepage later, you can watch it!
@PetPivot 2 ай бұрын
kzbin.info/www/bejne/aompaqWYj5yLZ6M
@awesomeelk2920 2 ай бұрын
Just purchased one. I'll give you guys a good review if I like it
@PetPivot 2 ай бұрын
@@awesomeelk2920 Thank you❤️
@awesomeelk2920 22 күн бұрын
After a month of using it. It's just as good as a cat robot 4, and in some ways better for a quarter of the price. Seriously bravo guys 👏
@PetPivot 22 күн бұрын
@@awesomeelk2920 Thank you for your recognition, my dear🥰
@PetPivot 22 күн бұрын
@ facebook.com/share/g/15caUmgLwz/?mibextid=K35XfP Honey this is our facebook group where you can share any questions you have about cats and kittens. Looking forward to your entry!🐱
@PetPivot 13 күн бұрын
@@awesomeelk2920 🥰🥰Thank you for liking it and recognizing it
@rebeccasamuell77 2 ай бұрын
Can someone explain the ‘cat litter remover’ piece? I don’t understand the mechanics.
@julietannerino446 2 ай бұрын
Did you figure it out? I don't know where to keep the thing in for my cats to use it or take it out? So confusing…
@acelapavon426 2 ай бұрын
What I did was watch the video 3 times and stopped on every step.
@derekwixom1313 Ай бұрын
I believe you can install it and it will dump the litter into the waste bin instead of saving it in the grate container.
@rebeccasamuell77 Ай бұрын
@@julietannerino446 yes. Had to watch the video several times lol, You just leave it out until it’s time to dump all of the litter. Then when you put it in, it covers the slots in the back. So when the box turns all the litter gets dumped out instead of filtering thru the slots. Hope that makes sense.
@rebeccasamuell77 Ай бұрын
@@acelapavon426 same that’s what I ended up doing.
@barbwagner967 2 ай бұрын
So, does this model not clean itself automatically? It looks like one still needs to push a button. So if someone is away from home for a day, cats will not have an automatically cleaned litter box until their human comes home and pushes a button? I wasn’t sure from this video.
@barbwagner967 2 ай бұрын
Actually, as I’m reading more from the website, am I correct that it automatically cleans but also has a manual mode where you can control when it cleans? If so, this sounds great!
@rebeccasamuell77 2 ай бұрын
@@barbwagner967correct. You can’t do a manual one time clean, otherwise it does it automatically.
@barbwagner967 2 ай бұрын
@@rebeccasamuell77Thanks! We were so pleased to see that it does clean automatically. Thank you for replying. 😊💕
@easygoingallll1 2 ай бұрын
My cats love it. @@barbwagner967
@joeyblunted Ай бұрын
Just hold down the button that looks like a broom to toggle between manual and auto for 5 seconds.
@PetPivot 3 ай бұрын
For any other queries or feedback, please email us at: [email protected]
@julietannerino446 2 ай бұрын
I just tried emailing you and it bounced back! Please help! I do not know whether to keep that clear piece of plastic covering the grill in or not! Thank you!
@PetPivot 2 ай бұрын
@@julietannerino446 Honey, the clear plate is for cleaning up dirty litter boxes
@katyamaji2887 2 ай бұрын
That peice is for when you want to change the litter. You put the plastic piece over the litter guard like how it came in the box and push the empty button. Instead of sifting the litter it will dump all the litter in the waste drawer. Depending how much waste is in the drawer you may want to put a new liner in before you push the button so it doesnt give you an error light for a sensor being blocked having to much waste or litter dropping in to the drawer.@@julietannerino446
@Ms.SthrnChrm2U 2 ай бұрын
@@julietannerino446I don’t own one of these, (but I want one really bad😂), so I may be completely wrong. I think you take the clear piece out while your cats use the box and it does its own thing, and only put the clear piece over the grate when you want to completely dump the dirty litter and put fresh litter in. Someone, please correct me if I have it wrong.
@julietannerino446 2 ай бұрын
@@Ms.SthrnChrm2U thank you for your kind reply and yes you are correct! I figured it out and it seems to be working really well for me so far! I did have to get these little steps to lead up to it because it is kind of high for my one cat Freddy because he has a back leg that doesn't work correctly. Hope that helps anybody else out there! It was a great deal for the money too by the way! Mine was $160.
@OneManFiveCats 4 ай бұрын
When will this be available?
@PetPivot 4 ай бұрын
Our AutoScooper 11 will be ready to ship by the end of August and early September! Stay tuned! 😊
@idahorx1 3 ай бұрын
@@PetPivot I just ordered one-didn't realize it was this new!
@PetPivot 3 ай бұрын
@@idahorx1 Thank you very much for your order! We are especially looking forward to your feedback and that of your feline friend on this new product.
@Brlittz56 22 күн бұрын
Just ordered one and really like it so far. Just out of curiosity is there any kind of indicator light that tells you when it is full and needs to be emptied?
@Brlittz56 22 күн бұрын
Just ordered one and really like it so far. Just out of curiosity is there any kind of indicator light that tells you when it is full and needs to be emptied?