URGENT! Kindly if you are reading this, and have been in a customer care/Call center environment. I need help brainstorming the kind of projects customer care can undertake /do? Also, for QA team in call centers, what projects can be done to improve as a team? Please help. Thanks in advance.
@malcysadventure74023 жыл бұрын
Thats much easier compare to our account,we’ve got a lot of tools that we use just to pull out member account
@ethelmyers44203 жыл бұрын
Ethel Myers I so enjoyed the video very enlightening
@ethelmyers44203 жыл бұрын
I so enjoyed the video! very enlightening.
@undo-ih2vg4 жыл бұрын
Thank you so much! I'm planning to to have this kind of job!😊
@yugihlh4 жыл бұрын
Don’t pay collections agencies!
@sarab23624 жыл бұрын
You wouldn't have to if you paid what you owe to start with! Great advice....how many times have you filed bankruptcy? Or are you one of the ones that is going to pay your phone bill for a phone you don't answer so you can get away with something. Not paying for stuff you bought is STEALING....and if you have a credit card financial genius...I'd recommended you read the fine print. It is legal to sell defaulted debt. And if you think avoiding it is gonna help well enjoy 7 years of whatever avoiding it gets you. (Bad credit, a phone that rings all day long, legal actions and knowing by not paying it YOUR stealing. So great advice!! Run credit cards up, furnish your house with stolen goods and when the original creditors get sick of your crap deal with whoever they sell your debt to. And fyi, I bought a house....a week later my mortgage was sold to another lender....does that make my house paid for? Loans are bought and sold all day long! You still owe it just different owner.
@yugihlh4 жыл бұрын
Sara B my credit is flawless love, and i don’t get any calls, credit cards are zero balance as well, still not paying any collections when I can just remove them
@sarab23624 жыл бұрын
@@yugihlh ok well the honest thing is paying what you owe and kudos if your flawless...but you don't get there by making excuses and avoiding.
@sarab23624 жыл бұрын
@@yugihlh so pay this guy... pay his fees to settle your debts for pennies on the dollar and make promises....more people are scammed by 3rd parties that make empty promises than by taking care of it themselves. Don't pay collection agency....pay yugioh he will fix you right up!!
@yugihlh4 жыл бұрын
Sara B thank you! Email me so we can become more acquainted!
@brookebee36144 жыл бұрын
You guys hire very grumpy fake customers l hope we don’t keep our contract with you guys.
@maxbpo51645 жыл бұрын
Nice! we have a video please watch the video kzbin.info/www/bejne/eXjcf2qDjKqKopY
@guoshis5 жыл бұрын
i wish we had this system at my office, it makes everything so much easier.
@mamylailla33025 жыл бұрын
Thanks .it's very interesting for me cz am agent int the customer care service
@dan-ps5rt3 жыл бұрын
English is your native language?
@denisherve25436 жыл бұрын
Thanks! it is very helpful. A nice video
@danielacebedo53246 жыл бұрын
Im planning to pursue career in bpo
@sarab23626 жыл бұрын
This is very amusing!! I have spent longer than the entire video on a WRONG number!! People DO NOT WANT TO TAKE THE CALL and definitely do NOT PAY that easily!! If it were this easy I wouldn't be looking on KZbin for tips to help me be a better collection agent!! Anyone can do what she just did. Would be nice to see some realistic collections and see how others overcome challenges and have a conversation with someone who does NOT want to talk to you and would come up with every excuse in the world to end the call, and even more excuses as to why they can not pay. I would love it if getting someone to pay was that easy!! Show some video of what you say when someone says "I don't have a job", "I don't have any money", "I have been in jail and that is why I am behind", "I am living in my car", "I have cancer and couldn't pay while I was out of work getting Chemo".....come on MAKE IT REAL!!
@yngrichkd4 жыл бұрын
So true
@SakuraaaHarmony4 жыл бұрын
Sara B and don’t you feel like shit trying to collect money from someone who really doesn’t have the money? Especially since it’s not even owed to the collection agency, it’s owed to the original creditor. It’s so great now though, we all know our rights when it comes to collection agencies, so you losers have no chance of collecting that $200 bill from 10 years ago from someone. I have no debt, but I’ve done extensive research so I know what collection agencies are like.
@sarab23624 жыл бұрын
@@SakuraaaHarmony No I don't feel like crap....I collect all day long and if someone wants their circumstances to change then we work with them to do things the original creditors couldn't or wouldn't. They do owe the money and if you read the fine print on any of your credit cards there is mention that account can be sold if defaulted on. It's still legally due. And everyone thinks they're an expert because of something they read online. If you handle your finances based on crap you read well good luck to you!! Hope that gets you everything you ever wanted. *bankruptcy, debt consolidation with shady companies, years of not being able to have the car you want, house you want or credit score you want! Because that is all CHOICE! I sleep fine at night and feel I am doing my part to help people with a second chance. People will tell you anything to get off the phone and try to avoid it, but a week later call back and pay the full balance that they OWE. So while I have empathy for people and what they have gone through I know "where there is a will there is a way" and if someone truly wants to recover from financial hardships that takes making some action. We have an entire legal department and I guarantee collecting debt is a legal process and we follow the laws to the full extent. I hope you feel like crap telling a single mother of 5 she should feel bad about providing for her family with the BEST career possible to do that. I'm a person too! (But I'm a person with excellent credit and that doesn't come to those who make excuses!)
@linkage914 жыл бұрын
Wow.. you are a pro.. guidance required from you.. help help...
@elevenscorpio6 жыл бұрын
Guys, are they gonna give you a script for answering their questions? 《 Please answer :( 》
@fatimaarias27106 жыл бұрын
Yda Dane Mallari I was wondering the same! Do they give you a script for answering the questions? Des that really happen when you are working in a call center?
@elevenscorpio6 жыл бұрын
Fatima Arias I think there is only a guide for answering it but it's yours to answer the rest.
@user-iu3uv8tq9z6 жыл бұрын
Fatima Arias I am surprised they dosent provide qutestion and answer sheet .by directly how could we understand properly .. organisation should provide sheet for that .it's disgusting ..😤😤😤
@mayurtechnosoft1946 жыл бұрын
Very nice helps a lot..thanks. Know strategies to improve Inbound Call Center customer satisfaction score(goo.gl/R6thTJ) and increase the growth of your business. Call centers are one of the best ways to market your business.
@P_Guru6 жыл бұрын
Good day, I am desperately in need of this software. I can't seem to find the Sivox website. Please assist, thank you.
@kylensmom16 жыл бұрын
Where can I find this software? It looks like the website is no longer up and running.
@horacealt75976 жыл бұрын
thats a nice video
@avagarica96827 жыл бұрын
I can't wait to start
@sadro45916 жыл бұрын
Summer O'Day so calls centers are hell?
@DonNeverGivesUp7 жыл бұрын
Thats soo easy just read the script aah my kind of a job 😂
@dijonnestricklen78407 жыл бұрын
great. job.
@dijonnestricklen78407 жыл бұрын
thank. you for this infomation.
@dijonnestricklen78407 жыл бұрын
thank you rescare for all the tips.
@yammvitanzos31087 жыл бұрын
Thanks so much very helpful tips. I' m planning to pursue a career in BPO.
@user-iu3uv8tq9z6 жыл бұрын
Meriam Vitanzos how your experience yet in your job as a call center representative
@dijonnestricklen78407 жыл бұрын
wow i didnt know this very interesting.
@vesnastankovic75427 жыл бұрын
the greatest info that i've had was by following the Reverse Phone Tactic (just google it) definately the most incredible treatment that I've tried.
@dijonnestricklen78407 жыл бұрын
great video to leran
@akafoktopdetayblacksaway44667 жыл бұрын
very interesting !
@dijonnestricklen78407 жыл бұрын
this is a very interesting video.
@dijonnestricklen78407 жыл бұрын
great video thanks a lot rescare.
@ikeikii15287 жыл бұрын
*How to Make Money from Home*. Are you tired of seeing all those online scams? then save yourself those bullshit by visiting or google: *"chriseo online money machine"*
@CollinsGirl897 жыл бұрын
I'm a new hire for a call center and my account is health care. I can honestly say this 3 minute video helped me in many ways.
@user-hw7wk1rz7l6 жыл бұрын
Бд9бюллюю99
@joyagyapas61608 жыл бұрын
this will be very bad... you cant just follow the scripts. you may start by asking for their phone number but instead of giving their number they go straight to their complaints.
@arricammarques19558 жыл бұрын
Not obligated to `reveal` or co-operate with financial conversations by phone.Should say, third party debt has no contractual obligation to pay such debt.
@rajendrasinghimc8 жыл бұрын
PPC advertising in google, bing... +91-8755992344
@jessiloyd30519 жыл бұрын
2:55 "Your total In-Family Network" is a misread.
@blainerichwine20429 жыл бұрын
Misspelled purchase
@MercyProduct9 жыл бұрын
These training videos are very helpful.Thank you so much, I really do appreciate it.
@castawayds9 жыл бұрын
Collection Agencies BUY YOUR DEBT. That means you no longer owe anything to ANYBODY! Isn't that nice of them? Now go spend your money and have lots of fun with them on the phone when they try to collect over a debt that they bought and you are in no contract with them to give them shit. Well, you can give them shit if you want, In fact enjoy keeping them tied up on the phone as long as possible that way they're not making any commission or harassing anybody else. Have fun and congratulations on not owing your debt anymore!
@MegaHarvickFan298 жыл бұрын
Not all agencies buy the debt they collect. They are hired by the creditor to collect the balance on the creditor's behalf.
@jackjack202027 жыл бұрын
the debt was paid off when the person signed the contract
@paulpanmei17484 жыл бұрын
I know you're just saying. Collection agencies have the right to collect debt. FDCP
@sarab23624 жыл бұрын
Well I beg your pardon....I bought my house, one week later my mortgage was sold ...does that mean I don't owe it? Your so smart!!
@FATKATKY9 жыл бұрын
lol.........Agreed with the two responses below. If calls were that easy, we would not need this companies services.
@tyronemiller167110 жыл бұрын
This training is so unrealistic with today's debtors who are no where near this cooperative
@castawayds9 жыл бұрын
Yeah, we are more equipped now than ever. Knowing our rights and such protective forces such as FDCPA and FCC... don't those words make you shiver? hahaha! and phrases like "Oh... you BOUGHT my debt from my original debtor and I am not under contract with your third party or obligation to give you squat." ROFL, Oh, the joy of wasting debt terrorists' time on the phone. Call me, lets have some fun... no wait... never mind, my debts are already past the STATUE OF LIMITATIONS. ahahahahahahaha!!!!
@alanb316310 жыл бұрын
John I see that you're reading your script in a very robotic way. John, you're going to have to take some acting lessons or get some enthusiasm in your voice. Ok John, I'm going to end the call here John. Good luck, John.
@Richmast3r9910 жыл бұрын
very helpful
@juneelougines3711 жыл бұрын
thanks for the more information..
@-bc62511 жыл бұрын
Very transactional. Vdsat is the score for me. Try to emphatize and build rapport!